Richmond Villages Cheltenham

Hatherley Lane, Cheltenham GL51 6PN
Review Us
9.9 44 Reviews
  • Richmond Villages Cheltenham, Cheltenham
Opened in February 2020, Richmond Cheltenham is an award-winning retirement village nestled within attractive woodlands on the outskirts of Cheltenham.

At the heart of the village is the beautifully presented 60-bed care home, offering nursing and residential dementia care. The village offers a range of state-of-the-art facilities not always found in a care home, including restaurant, bar and café, library, activities studio, a wellness spa with treatment rooms, nail bar, hair salon and a gym and fitness studio, as well as various lounges, accessible rooftop terraces with panoramic views of Cheltenham, and preserved woodland walks. The village also boasts a scheduled transport service.

The 60-bed care home provides nursing and residential-dementia care in a beautifully-presented environment. All rooms are decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, en-suite shower room, TV, telephone and Wi-Fi access. Many enjoy patios and balconies with views of the surrounding gardens and woodland.

Residents are supported to live a healthy and happy life in the very best environment. The dedicated and highly skilled care team are supported by Richmond Cheltenham's hospitality staff, who provide nutritious meals, whilst the on-site activities team provide a range of activities and events tailored to the interests of the residents.

Respite breaks are available for one week or more if you are a carer looking for a rest yourself but don’t want to be too far away from your loved one. It is possible to book these stays in advance. They also offer convalescence care.
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Care Provided by Richmond Villages Cheltenham

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1595
  • Self-Funded Nursing Care: from £1495
  • Self-Funded Nursing Dementia Care: from £1795
  • RESPITE Self-Funded Residential Care: from £1745
  • RESPITE Self-Funded Residential Dementia Care: from £1845
  • RESPITE Self-Funded Nursing Care: from £1745
  • RESPITE Self-Funded Nursing Dementia Care: from £2045

These prices are only a guideline, please contact Richmond Villages Cheltenham to find out the exact price for your requirements.

Contact Richmond Villages Cheltenham to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Richmond Villages Cheltenham to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Cara Wood (Village Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.

Parking

  • Free visitor parking is available on-site

Richmond Villages Cheltenham Reviews (44)

9.9

Richmond Villages Cheltenham has a Review Score of 9.9 (9.903) out of 10, based on 20 reviews in the last 2 years.
Over all time Richmond Villages Cheltenham has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Richmond Villages Cheltenham
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Total of 44, showing 21-40
Review from S D (Daughter of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care shown to my mum is exemplary. Without exception, all staff show compassion, have empathy and are totally professional, in addition to being affectionate. We could not wish for more, in terms of caring for our mum's needs.
Reply from Cara Wood, Head of Care at Richmond Villages Cheltenham

Thank you so much for your kind words, this feedback goes a long way to show appreciation to our team here at Richmond Villages Cheltenham. We are so glad the affection and empathy from the staffing team is highlighted in the wonderful words you have written. A Thank you from all here at Richmond Villages Cheltenham.

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Review from Sarah S (Wife of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was very comfortable during his stay for respite at Richmond Villages Cheltenham. He enjoyed and appreciated all the attentive care. His room, though a little small to accommodate his wheelchair and walking frame, was bright, comfortable and clean. The only criticism would be that his conveen
catheter was a mystery to all, even though I had assurance that all staff were well-versed in fitting it; going back to pads was a retrograde step. Apart from that, the nursing care was irreproachable.
Reply from Cara Wood, Head of Care at Richmond Villages Cheltenham

Thank you so much for your kind words and thank you for including some feedback. We are always happy and willing to learn and wish to imbed improvements to provide an outstanding service. We would love to welcome your husband back again soon. Thank you again from all the team at Richmond Villages Cheltenham (Village Manager).

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Review from Ann B (Daughter of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited with my mother for a trail stay to see what the facilities had to offer and was most impressed with everything. The staff were exceptional, the room was most comfortable and the food - delicious. We loved the atrium and had the most delicious tea on the rooftop area. All in all an excellent
stay.
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, they will certainly be passed on to the whole team - we are glad you enjoy our lovely facilities and the exceptional food. We thoroughly enjoy supporting our residents to have a wonderful stay with us. Thank you again from all of us at Richmond Villages Cheltenham.

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Review from Sarah H (Daughter of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fabulous environment with a team who really care. Very many individuals really go above and beyond, always making sure that those in their care are at the centre of everything they do. The team work tirelessly to bring new and highly enjoyable experiences (eg Caribbean music and cocktails) to the
Village which are really enjoyed by the residents. I wouldn’t want my mum (dementia floor) or my stepfather (assisted living) living anywhere else and it’s a wonderfully friendly place to visit too. Very highly recommended.
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so very much for your kind words, it is an absolute pleasure supporting your mum and stepfather, we are so pleased the effort and care of all staff is recognised and the experiences of all residents is our top priority. Thank you from all of us here at Richmond Villages.
Village manager.

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Review from Richard E (Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have stayed for a two-week trial and five days more recently. We have been treated extremely well by all the staff who are diligent, charming and supportive. The brief instances of staff shortage were swiftly remedied by other team members. (We have not seen the nursing section).
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you very much for your kind comments, we are so pleased that you both enjoyed all the wonderful amenities we have here at Richmond Villages Cheltenham - all our residents, who reside with us, are able to use all the facilities and are supported by all the wonderful staffing team - we are so grateful of the recognition to our staff. Thank you from all at team Cheltenham.

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Review from Anthony G (Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond Villages Cheltenham is a first-class retirement complex. Before deciding to come here, I viewed eight similar places, either here in Cheltenham or in my home county Cheshire. This is way ahead of the others, I knew this as soon as I came through the doors.
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you very much for your kind words and recognising the Village as a first-class complex. It is an absolute pleasure to have you here. Thank you from all of us here at Richmond Villages Cheltenham.

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Review from Naomi B (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care and commitment shown to my mother when she was at end of life (and before) was excellent. As a family we were also looked after and cared for. A very distressing time became easier thanks to the care of the Richmond staff. We were able to crate a warm and loving environment for my mother to
pass away.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Cheltenham

Thank you for your kind words. We are sorry for your loss and it is good to hear that the care and support provided made this difficult time a little bit easier for you. Thank you again for taking the time to leave us a review.

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Review from Melanie S (Daughter of Resident) published on 21 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team care. The facilities are first class with beautiful serving areas inside and outside. The restaurant service is great and the quality and presentation of food is perfect. Thank you for helping my dad settle in. Nothing is too much bother. The Receptionist and Housekeeping staff are hard-working
and smiling. Highly recommended.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Cheltenham

We really appreciate you taking the time to leave us a review. We are happy that your dad has settled into life in the Village so quickly. Thank you for your recommendation.

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Review from A E (Grandson of Resident) published on 30 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother is a resident of this care home and I cannot praise them enough.
The care is excellent and the staff are lovely, they genuinely know her needs and character.
The home itself is very relaxed and welcoming, it feels like a 5 star hotel that you live in.
They are also very accommodating
with the residents specific needs and are very supportive with health and welfare requirements.
The home is slightly more expensive than your average home but, as they say, you get what you pay for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Cheltenham

Thank you for your lovely review and your kind words. It is always so nice to hear from family members feeling like their loved one is well cared for. Thank you again for your feedback.

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Review from R M (Son of Resident) published on 4 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently moved permanently into Richmond Village following a 4 week respite stay after a couple of falls. Mum learned about Richmond from a friend who recommended it highly to her when it became clear that Mum needed a much higher level of care and support.
Before deciding on Richmond I
investigated most of the other care homes in Cheltenham and visited several of them. Richmond stood out. The facilities are fantastic and there is a really modern, light and airy feel about the place. In many respects, it seems like staying in a 5-star hotel.
As with all care homes the critical factor is the staff. At Richmond, without exception, they are fantastic. The level of care and attention they are providing to my mum is superb.
Reply from Andrew osborne, Village Manager at Richmond Villages Cheltenham

A very kind review. I will pass on your comments to the entire team. See you soon.

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Review from Margot H (Sister of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is not just the fabulous layout, rooms, food, service and nursing care that makes Richmond Village very special - it is the staff who work tirelessly to provide a warm and welcoming atmosphere for every resident and all visitors. It is truly exceptional and each and every member of staff from top
to toe goes out of their way to make living or staying at Richmond Village the best experience it can be. I cannot think of any improvements they could make to this wonderful retirement option. I commend them most highly - well done Richmond Villages.
Reply from Will Ryan, Village Manager at Richmond Villages Cheltenham

Margot, it was our pleasure to have your sister stay with us at Richmond Villages Cheltenham, we are delighted that you were both so impressed with the service that our team provided. You are always welcome to call in again in the future. All the Best.

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Review from Chris T (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Richmond Village in March 2021 for palliative/end of life care. The care and support she received was second to none. My mum was treated with absolute dignity, professionalism and the highest standards of care. This was balanced with a genuinely caring approach and a sense of humour.
As a family member, I was involved in decision making and made to feel exceptionally welcome and also supported by everyone at Richmond Village. Every member of the Richmond Village team contributes to the quality of care. I cannot recommend Richmond Village highly enough. My mum was exceptionally fortunate to spend her last few weeks at a Richmond Village.
Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank you for your lovely review and kind words. We are really pleased that you felt involved throughout and that your mother received the very best level of care.

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Review from Liz H (Daughter of Resident) published on 5 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have made their home at Richmond Village, Cheltenham. From the very first day my family visited Richmond Village, the service has been excellent. The amazing team throughout the village are friendly, caring and always professional. I strongly recommend this beautiful village and it is
the best decision we have made for our parents. Richmond Village, Cheltenham is outstanding.
Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank-you for your lovely review. We are pleased we are able to offer the flexibility of keeping your parents together with their differing levels of need. We are also delighted that you feel you have chosen the best home for the two of them and hope they will both continue to settle here at Richmond Cheltenham.

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Review from Kate H (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father moved into an assisted living apartment this month and he has been made to feel very welcome from the very beginning by all the team.
He now enjoys three nutritional meals a day in the restaurant and everything is taken care of for him including the cleaning of his apartment and the laundering
of his clothes. We would recommend anyone who is looking to move into a retirement village to have a look around. We now have total peace of mind that our father is being looked after to the highest of standards in every way!
Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank you for your kind review. We are glad to have been able to offer your father what he needs in his current situation, and it is lovely to see him settling into his new home.

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Review from Marion B (Friend of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having used the other Richmond Villages for respite care for my 89-year-old brother with Parkinson's Disease I know from first-hand experience how well managed and superb the facilities and care are. As he lives in Fleet in Hampshire I was delighted when the Cheltenham Village opened a few months ago.
But before he could come to see for himself the excellent accommodation and facilities I had an emergency with my elderly neighbour whose gas boiler had burst and flooded his bungalow. At literally a couple of hours notice Cheltenham Richmond arranged for him to go straight into one of their beautiful rooms and stay until his home became habitable. He has enjoyed such great care from all the staff and is enjoying being in what is as good or even better than a five-star hotel with an added care package as well. I cannot recommend Richmond Cheltenham highly enough.
Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank you for your kind review. We are all so pleased that you felt a Richmond Village was the best place for your neighbour given the situation that he has found himself in. It is even more pleasing that you feel that Richmond Cheltenham has lived up to those standards! We all hope the emergency issue with his property is sorted soon for him.

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Review from Fiona C (Cousin of Resident) published on 27 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We urgently required a nursing home for our terminally ill cousin, relocating from London. The Senior Village Adviser and the Care Manager were extremely helpful and welcomed us for a tour of the facilities. The rooms are well furnished, very comfortable and practical with en-suite walk-in showers
and a good range of furniture. The lounge and dining rooms are bright and cheerful and to say that it has the feel of a 5-star hotel is not exaggerating. The staff have been very kind to our cousin, ensuring that anything he needs is provided. All equipment is readily available to assist with his needs. All the staff are friendly, accommodating and gentle but always professional and have quickly got to know him. He is very happy with his new home and enjoys the food and attention. The staff are very informative and keep family updated at all times. We cannot recommend Richmond Village more highly.
Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank you for a really lovely review and it has been a pleasure to deal with the family. We are so pleased that you feel the setting you have chosen for your cousin is the right one and trust he will continue to get the very best care whilst at Richmond Villages Cheltenham.

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Review from Robin E (Son of Resident) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father and sister visited Richmond Village when it was about to open, and were very pleased with what they saw. The rooms and facilities are excellent, with tasteful, contrasting decoration throughout. I was able to visit, shortly before Dad moved in. Fortunately, he moved in just before the Coronavirus
lock-down. Subsequently, Dad was admitted to hospital for several days, and on his return, the staff were so caring and kind.
I live in the States, and so have been unable to visit since before the lock-down. However, the reports, shared by my sister, have always been so positive. With the introduction of FaceTime video calls, my wife and I have been able to talk with and see Dad every weekend. My children have been able to keep in touch with Grandpa from Seattle, Texas and Oklahoma City, on a regular basis. Dad is always smiling, laughing and happy with these video calls.
Our whole family is so pleased with the care Dad is receiving and thankful that he chose to move there.
Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank you from everyone at Richmond Villages Cheltenham for your amazing review on our Care Home. It is incredible that with the use of technology your father is able to keep in contact with family from the other side of the world! He is always more than a pleasure to look after and we all hope he will continue to be very happy here.

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Review from J A (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Richmond for a trial run just before the lockdown. Throughout these very strange times, all the staff at the village have been unfailingly kind and helpful. Mum has been frequently touched by staff going the extra mile just to make her feel more settled and happy.
The accommodation
itself is excellent and the communal areas are beautifully decorated and laid out.
Mum has particularly enjoyed going up to the rooftop with its views and getting involved with the gardening club. She has also participated in a number of the exercise classes. She enjoys meeting other residents at lunchtime in the restaurant for a catch-up. The ability to enjoy all the facilities during the lockdown has been somewhat hampered but despite that, the staff have done everything they can to continue with as many activities as they safely can.
Mum has now settled well and is happy.
Reply from Will Ryan, Village Manager at Richmond Villages Cheltenham

Thank you so much for your wonderful feedback, it is our collective pleasure to support your mother on a daily basis. We have been so pleased to see her flourish in our community since moving to Richmond Cheltenham, making new friends and engaging regularly in our daily activities. We are delighted at how well she has settled in.

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Review from K G (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum reluctantly agreed she needed to move, and moved into Richmond Village in Cheltenham. She now wishes she had made the move a long time ago, as she feels so much better. Everyone in there is really helpful and kind to her. Since she has been at the village she has put on weight as she is eating
much better and loves the restaurant. Before she moved in she was struggling with everyday life and hardly eating, she struggled with the stairs and going from one room to the next was a real effort. Now she has all the mundane things done for her she has so much more energy and enjoys life again. She loves all the different activities and exercise classes, and she can now walk all the way around the building which is a fantastic improvement. If you want somewhere fantastic to look after an elderly relative, I would strongly recommend Cheltenhams Richmond Village.
Reply from Jack Phillpot, Senior Village Advisor at Richmond Villages Cheltenham

Thank-you for such a kind review. We are all so pleased that your mother no longer continues to struggle and that she is enjoying life at Richmond Villages Cheltenham. It is a pleasure to be in her company and all our other residents are very fond of her also.

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Review from Gilly E (Daughter of Resident) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After hearing that Richmond Village was opening, my father and I visited and were both very impressed with what we saw. The rooms are spacious, the facilities excellent and the standard of decoration superb. He moved in just before the Coronavirus lockdown. The staff couldn't have been more helpful
in facilitating the move.
Shortly after he moved in, he was admitted to hospital, and on his return the standard of care he received was fabulous. The staff are caring and competent, friendly without being over-familiar, and treat him with consideration and respect. They also stay in close touch with the family keeping us informed of any issues.
The frustration of not being able to visit during the lockdown has been alleviated by the staff assisting with video calls. This has enabled my father to have regular contact with his son and grandchildren in the States.
As a family, we are delighted with the standard of care and very happy that my father chose to move there.
Reply from Jack Phillpot, Marketing at Richmond Villages Cheltenham

Thank you for a wonderful review and we are so pleased to be caring for your father. It is great that he is able to connect with family all the way from the US! We all hope that he will continue to be very happy here at Richmond Cheltenham and look forward to you being able to come and visit him in the future.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Richmond Villages Cheltenham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Richmond Villages Cheltenham is calculated as follows: ( (217 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 237 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Villages Cheltenham is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (5)

Cara

Cara Wood

Job Title: Village Manager Joined: 2020

I have over 20 years of experience within the Care Sector from supporting individuals with learning and physical disabilities to dementia and end-of-life care. I studied at the University of Chester and hold a degree-level qualification in Counselling with a focused approach to individual health and well-being. I have also studied in various roles in the Health and Social Care Sector, gaining mandatory social care qualifications and managerial qualifications throughout my career.


I am focused on bringing person-centred care and activities into the care home ensuring independence skills are continued and developed upon.


In my spare time, I enjoy spending time with my family. My husband and two children keep me busy, from being the taxi driver to all the after-school activities such as The Scouts, Drama classes, Ju-Jitsu and Badminton, as well as going to school plays and dance recitals.

Zoe

Zoe Ankhorn

Job Title: Head of Hospitality Joined: 2022

Having worked in Restaurants and Hotels for 20 years, in the UK, America and Australia. While I was raising my two daughters I made a move to work in education in a role, which allowed me to work with students who had special education needs. Focusing on behavioural needs in secondary school students.


I returned to Hospitality in July 2022 as Richmond Village's head of Hospitality in Cheltenham.

Charmaine

Charmaine Freebury

Job Title: Village Advisor

Senior Village Adviser, I am the primary contact for all enquiries for Independent and Assisted Living Apartments, as well as for anyone looking for a respite or permanent place on our care floor.

Julia

Julia Miller

Job Title: Care Home Manager Joined: 2019

Julia qualified as a nurse many moons ago and has had a career in and around the NHS and private healthcare for over 30 years, including leading an innovative development of NHS data to support quality improvement. Julia has worked for Richmond Villages for the last 5 years and thoroughly enjoys going back to her roots and supporting people to live as independently as possible and to be cared for like a family member.

Glenda

Glenda Parsons

Job Title: Head of Activities

As Head of Activities and Spa at Richmond Village Cheltenham, I am passionate about creating a vibrant and enriching environment for our residents. With deep understanding of the unique needs of older adults.


I plan, organise, and lead a variety of engaging activities from fitness classes and social gatherings to cultural events, aimed at promoting physical, mental, and emotional wellbeing.


Additionally, I oversee our Spa services, ensuring that residents enjoy a space dedicated to relaxation, rejuvenation, and self-care.


My goal is to foster a sense of community, well – being, and connection, helping each resident live their life to the fullest in a safe and supportive environment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richmond Villages Cheltenham to verify any information. View our terms and conditions. Richmond Villages Cheltenham has an Enhanced Service - more info.