Richmond Villages Cheltenham

Hatherley Lane, Cheltenham GL51 6PN
Review Us
9.9 44 Reviews
  • Richmond Villages Cheltenham, Cheltenham
Opened in February 2020, Richmond Cheltenham is an award-winning retirement village nestled within attractive woodlands on the outskirts of Cheltenham.

At the heart of the village is the beautifully presented 60-bed care home, offering nursing and residential dementia care. The village offers a range of state-of-the-art facilities not always found in a care home, including restaurant, bar and café, library, activities studio, a wellness spa with treatment rooms, nail bar, hair salon and a gym and fitness studio, as well as various lounges, accessible rooftop terraces with panoramic views of Cheltenham, and preserved woodland walks. The village also boasts a scheduled transport service.

The 60-bed care home provides nursing and residential-dementia care in a beautifully-presented environment. All rooms are decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, en-suite shower room, TV, telephone and Wi-Fi access. Many enjoy patios and balconies with views of the surrounding gardens and woodland.

Residents are supported to live a healthy and happy life in the very best environment. The dedicated and highly skilled care team are supported by Richmond Cheltenham's hospitality staff, who provide nutritious meals, whilst the on-site activities team provide a range of activities and events tailored to the interests of the residents.

Respite breaks are available for one week or more if you are a carer looking for a rest yourself but don’t want to be too far away from your loved one. It is possible to book these stays in advance. They also offer convalescence care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1595
  • Self-Funded Nursing Care: from £1495
  • Self-Funded Nursing Dementia Care: from £1795
  • RESPITE Self-Funded Residential Care: from £1745
  • RESPITE Self-Funded Residential Dementia Care: from £1845
  • RESPITE Self-Funded Nursing Care: from £1745
  • RESPITE Self-Funded Nursing Dementia Care: from £2045

These prices are only a guideline, please contact Richmond Villages Cheltenham to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Cara Wood (Village Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.

Parking

  • Free visitor parking is available on-site

Richmond Villages Cheltenham Reviews (44)

Total of 44, showing 41-44
9.9

Richmond Villages Cheltenham has a Review Score of 9.9 (9.903) out of 10, based on 20 reviews in the last 2 years. Over all time Richmond Villages Cheltenham has 44 reviews.

Overall Experience

  • 40
  • 4
  • 0
  • 0
  • 0

Date Published

44
5
12
20
24

Review from J P (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Richmond just before the virus hit.
The building is brand new, along with everything in it. The communal areas, restaurant, activity spaces and lounge (which include a glass-fronted garden room and cinema lounge with roof terrace) are beautifully decorated and create a welcoming, quality
environment where tea, coffee and cakes seem to be always available!
The living accommodation is well designed to provide very comfortable, accessible spaces that maximise the opportunity for independence and support as needed.
All of the staff embody the ethos of quality, they are caring and warm without any of the patronising tone I hate! They supported Mum’s move helping her settle despite the strange times - encouraging involvement and listening carefully. The restaurant has continued to provide high-quality food and opportunities for distanced social interaction. The recent VE Day lunch celebrations were well organised and enjoyed by staff and residents.

Reply from Sonia Harte, Regional Sales & Business Development Manager at Richmond Villages Cheltenham

Thank you for such wonderful feedback, it really does mean such a lot to the staff who work here that their work, care and compassion is appreciated. I can't wait to share these comments with them. Looking forward to sharing many more happy events with your Mum and all of your family. Thank you again.

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Review from Chris (Son of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved from another care home to be closer to family in March 2020. We were all very happy with the Richmond brand, so when one opened in Cheltenham we jumped at the chance to move him. We attended the open evening and viewed the site prior to taking my father around for a viewing. He was very
enthusiastic about the prospect of moving to Cheltenham Richmond’s; it is a lovely site with great facilities and the staff very welcoming and professional. When shortly afterwards my father was seriously unwell, he received excellent care, with good communication maintained with us, despite challenging conditions preventing family visits due to the COVID 19 lockdown. I have no doubt that the excellent care provided by Richmond Cheltenham played a huge part in his subsequent recovery, for which we are very grateful, especially as he has since been able to see his new granddaughter via videocall with the help of staff.

Reply from Jack Phillpot, Marketing at Richmond Villages Cheltenham

Thank you for your lovely review. We are delighted that your father has settled here and look forward to him being able to meet his new granddaughter in person in the future!

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Review from Sara G (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in a different care home when we saw Richmond Cheltenham was opening. I quickly arranged a visit with my sister. From the start, we were impressed by their professional, caring, can-do attitude. We soon returned, with Dad so he could choose if he wanted to make the move. He was so positive about
the people, the facilities and the food he decided then and there it was for him.
His move was accelerated by the impending Coronavirus and the Richmond Cheltenham staff worked with us as a family to enable it to happen. Whilst it is hard not to be able to visit Dad during lockdown we are confident he is safe and in the best place possible. He is very happy, full of praise for Richmond Cheltenham. He enjoys every aspect of it: the time, care and attention of the friendly staff, the high quality, nutritious food and the beautiful, well-designed facilities.
Thank you to Richmond Cheltenham - for giving us peace of mind that in these difficult times Dad is receiving the best possible care and attention. We would not have him living in anywhere else.

Reply from Jack Phillpot, Marketing at Richmond Villages Cheltenham

Thank you for such a heartwarming review. We are so pleased that you feel your father is safe and well cared for in the difficult times that the nation currently finds itself in surrounding COVID 19. The whole team at Richmond Cheltenham find he is a pleasure to look after.

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Review from H C (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been resident on the care floor at Richmond Cheltenham since March 2020. The facilities are excellent and the environment is well designed, very comfortable and spacious. What is most impressive is the whole staff team. Without exception, the staff are kind, friendly, professional and have great
people (residents and family) skills. Dad has settled well and is very happy. Thank you Richmond Cheltenham.

Reply from Jack Phillpot, Marketing at Richmond Villages Cheltenham

Thank you for your lovely review. We are so pleased you are happy with the care your father is receiving at Richmond Cheltenham and the whole team find him a delight to care for.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Richmond Villages Cheltenham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Richmond Villages Cheltenham is calculated as follows: ( (217 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 237 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Cheltenham is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (5)

Cara

Cara Wood

Job Title: Village Manager

Joined: 2020

I have over 20 years of experience within the Care Sector from supporting individuals with learning and physical disabilities to dementia and end-of-life care. I studied at the University of Chester and hold a degree-level qualification in Counselling with a focused approach to individual health and well-being. I have also studied in various roles in the Health and Social Care Sector, gaining mandatory social care qualifications and managerial qualifications throughout my career.


I am focused on bringing person-centred care and activities into the care home ensuring independence skills are continued and developed upon.


In my spare time, I enjoy spending time with my family. My husband and two children keep me busy, from being the taxi driver to all the after-school activities such as The Scouts, Drama classes, Ju-Jitsu and Badminton, as well as going to school plays and dance recitals.

Zoe

Zoe Ankhorn

Job Title: Head of Hospitality

Joined: 2022

Having worked in Restaurants and Hotels for 20 years, in the UK, America and Australia. While I was raising my two daughters I made a move to work in education in a role, which allowed me to work with students who had special education needs. Focusing on behavioural needs in secondary school students.


I returned to Hospitality in July 2022 as Richmond Village's head of Hospitality in Cheltenham.

Charmaine

Charmaine Freebury

Job Title: Village Advisor

Senior Village Adviser, I am the primary contact for all enquiries for Independent and Assisted Living Apartments, as well as for anyone looking for a respite or permanent place on our care floor.

Julia

Julia Miller

Job Title: Domiciliary Care Manager

Joined: 2019

Julia qualified as a nurse many moons ago and has had a career in and around the NHS and private healthcare for over 30 years, including leading an innovative development of NHS data to support quality improvement. Julia has worked for Richmond Villages for the last 5 years and thoroughly enjoys going back to her roots and supporting people to live as independently as possible and to be cared for like a family member.

Glenda

Glenda Parsons

Job Title: Head of Activities

As Head of Activities and Spa at Richmond Village Cheltenham, I am passionate about creating a vibrant and enriching environment for our residents. With deep understanding of the unique needs of older adults.


I plan, organise, and lead a variety of engaging activities from fitness classes and social gatherings to cultural events, aimed at promoting physical, mental, and emotional wellbeing.


Additionally, I oversee our Spa services, ensuring that residents enjoy a space dedicated to relaxation, rejuvenation, and self-care.


My goal is to foster a sense of community, well – being, and connection, helping each resident live their life to the fullest in a safe and supportive environment.

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