I know from first-hand experience how well managed and superb the facilities and care areMarion B(Friend of Resident/Service User)
The staff were exceptional, the room was most comfortable and the food - delicious.Ann B(Daughter of Resident/Service User)
I know from first-hand experience how well managed and superb the facilities and care areMarion B(Friend of Resident/Service User)
The staff were exceptional, the room was most comfortable and the food - delicious.Ann B(Daughter of Resident/Service User)
Bupa Cheltenham Care Home is located within Richmond Villages Cheltenham, a vibrant retirement community within attractive woodlands on the outskirts of Cheltenham. You don't need Bupa health insurance to become a Richmond Villages resident.
At the heart of the village is the beautifully presented 60-bed Bupa care home, offering nursing and residential dementia care. The village offers a range of state-of-the-art facilities not always found in a care home, including restaurant,...
Bupa Cheltenham Care Home is located within Richmond Villages Cheltenham, a vibrant retirement community within attractive woodlands on the outskirts of Cheltenham. You don't need Bupa health insurance to become a Richmond Villages resident.
At the heart of the village is the beautifully presented 60-bed Bupa care home, offering nursing and residential dementia care. The village offers a range of state-of-the-art facilities not always found in a care home, including restaurant, bar and café, library, activities studio, a wellness spa with treatment rooms, nail bar, hair salon and a gym and fitness studio, as well as various lounges, accessible rooftop terraces with panoramic views of Cheltenham, and preserved woodland walks. The village also boasts a scheduled transport service.
The 60-bed Bupa care home provides nursing and residential-dementia care in a beautifully-presented environment. All rooms are decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, en-suite shower room, TV, telephone and Wi-Fi access. Many enjoy patios and balconies with views of the surrounding gardens and woodland.
Residents are supported to live a healthy and happy life in the very best environment. The dedicated and highly skilled care team are supported by Richmond Cheltenham's hospitality staff, who provide nutritious meals, whilst the on-site activities team provide a range of activities and events tailored to the interests of the residents.
Respite breaks are available for one week or more if you are a carer looking for a rest yourself but don’t want to be too far away from your loved one. It is possible to book these stays in advance. They also offer convalescence care.
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Care Provided by Bupa Cheltenham Care Home
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 60 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
Convalescent Care
Acquired Brain Injury (ABI)
Accreditations
Adopt A Grandparent
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Stairlift
Wheelchair Access
Gardens
Bar/Café
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
From £1,595
From £1,845
Residential Dementia Care
From £1,735
From £1,985
Nursing Care
From £1,595
From £1,845
Nursing Dementia Care
From £1,863
From £2,113
Contact Bupa Cheltenham Care Home to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Bupa Cheltenham Care Home for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Onsite Tours of Bupa Cheltenham Care Home Usually available on Mon, Tue, Wed, Thu, Fri(between 10:00 AM to 4:00 PM)Discover life at Bupa Cheltenham Care Home with a guided tour of the care home and wider village community. Tours are available Monday to Friday, 10am to 4pm, giving you the opportunity to explore the facilities, view accommodation, and meet members of the team. Contact us to arrange your onsite visit.
Remote Tours of Bupa Cheltenham Care Home Usually available on Mon, Tue, Wed, Thu, Fri(between 10:00 AM to 4:00 PM)Tours can be conducted via Zoom, Skype, Whatsapp, or Teams. Tours must be booked in advance to ensure availability and to allow for the call to be set up in the chosen format. Tours will give the opportunity to see care rooms, en-suite and bathroom facilities, and an example of a residents lounge and dining area. You will also be able to take a virtual tour of our facilities - please ask our team for a link so you can undertake this at any time that suits your availability.
Bupa Cheltenham Care Home has a Review Score of 9.8 (9.823) out of 10, based on 18 reviews in the last 2 years. Over all time Bupa Cheltenham Care Home has 50 reviews.
Review from Marion B (Friend of Resident) published on 13 October 2020 Submitted via Website•
Overall Experience
Having used the other Richmond Villages for respite care for my 89-year-old brother with Parkinson's Disease I know from first-hand experience how well managed and superb the facilities and care are. As he lives in Fleet in Hampshire I was delighted when the Cheltenham Village opened a few months...
Having used the other Richmond Villages for respite care for my 89-year-old brother with Parkinson's Disease I know from first-hand experience how well managed and superb the facilities and care are. As he lives in Fleet in Hampshire I was delighted when the Cheltenham Village opened a few months ago.
But before he could come to see for himself the excellent accommodation and facilities I had an emergency with my elderly neighbour whose gas boiler had burst and flooded his bungalow. At literally a couple of hours notice Cheltenham Richmond arranged for him to go straight into one of their beautiful rooms and stay until his home became habitable. He has enjoyed such great care from all the staff and is enjoying being in what is as good or even better than a five-star hotel with an added care package as well. I cannot recommend Richmond Cheltenham highly enough.
↩Reply from Jack Phillpot, Senior Village Adviser at Bupa Cheltenham Care Home
Thank you for your kind review. We are all so pleased that you felt a Richmond Village was the best place for your neighbour given the situation that he has found himself in. It is even more pleasing that you feel that Richmond Cheltenham has lived up to those standards! We all hope the emergency issue with his property is sorted soon for him.
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Review from Fiona C (Cousin of Resident) published on 27 August 2020 Submitted via Website•
Overall Experience
We urgently required a nursing home for our terminally ill cousin, relocating from London. The Senior Village Adviser and the Care Manager were extremely helpful and welcomed us for a tour of the facilities. The rooms are well furnished, very comfortable and practical with en-suite walk-in showers...
We urgently required a nursing home for our terminally ill cousin, relocating from London. The Senior Village Adviser and the Care Manager were extremely helpful and welcomed us for a tour of the facilities. The rooms are well furnished, very comfortable and practical with en-suite walk-in showers and a good range of furniture. The lounge and dining rooms are bright and cheerful and to say that it has the feel of a 5-star hotel is not exaggerating. The staff have been very kind to our cousin, ensuring that anything he needs is provided. All equipment is readily available to assist with his needs. All the staff are friendly, accommodating and gentle but always professional and have quickly got to know him. He is very happy with his new home and enjoys the food and attention. The staff are very informative and keep family updated at all times. We cannot recommend Richmond Village more highly.
↩Reply from Jack Phillpot, Senior Village Adviser at Bupa Cheltenham Care Home
Thank you for a really lovely review and it has been a pleasure to deal with the family. We are so pleased that you feel the setting you have chosen for your cousin is the right one and trust he will continue to get the very best care whilst at Richmond Villages Cheltenham.
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Review from Robin E (Son of Resident) published on 9 July 2020 Submitted via Website•
Overall Experience
My father and sister visited Richmond Village when it was about to open, and were very pleased with what they saw. The rooms and facilities are excellent, with tasteful, contrasting decoration throughout. I was able to visit, shortly before Dad moved in. Fortunately, he moved in just before the...
My father and sister visited Richmond Village when it was about to open, and were very pleased with what they saw. The rooms and facilities are excellent, with tasteful, contrasting decoration throughout. I was able to visit, shortly before Dad moved in. Fortunately, he moved in just before the Coronavirus lock-down. Subsequently, Dad was admitted to hospital for several days, and on his return, the staff were so caring and kind. I live in the States, and so have been unable to visit since before the lock-down. However, the reports, shared by my sister, have always been so positive. With the introduction of FaceTime video calls, my wife and I have been able to talk with and see Dad every weekend. My children have been able to keep in touch with Grandpa from Seattle, Texas and Oklahoma City, on a regular basis. Dad is always smiling, laughing and happy with these video calls.
Our whole family is so pleased with the care Dad is receiving and thankful that he chose to move there.
↩Reply from Jack Phillpot, Senior Village Adviser at Bupa Cheltenham Care Home
Thank you from everyone at Richmond Villages Cheltenham for your amazing review on our Care Home. It is incredible that with the use of technology your father is able to keep in contact with family from the other side of the world! He is always more than a pleasure to look after and we all hope he will continue to be very happy here.
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Review from J A (Daughter of Resident) published on 8 July 2020 Submitted via Website•
Overall Experience
Mum moved into Richmond for a trial run just before the lockdown. Throughout these very strange times, all the staff at the village have been unfailingly kind and helpful. Mum has been frequently touched by staff going the extra mile just to make her feel more settled and happy.
The...
Mum moved into Richmond for a trial run just before the lockdown. Throughout these very strange times, all the staff at the village have been unfailingly kind and helpful. Mum has been frequently touched by staff going the extra mile just to make her feel more settled and happy. The accommodation itself is excellent and the communal areas are beautifully decorated and laid out. Mum has particularly enjoyed going up to the rooftop with its views and getting involved with the gardening club. She has also participated in a number of the exercise classes. She enjoys meeting other residents at lunchtime in the restaurant for a catch-up. The ability to enjoy all the facilities during the lockdown has been somewhat hampered but despite that, the staff have done everything they can to continue with as many activities as they safely can.
Mum has now settled well and is happy.
↩Reply from Will Ryan, Village Manager at Bupa Cheltenham Care Home
Thank you so much for your wonderful feedback, it is our collective pleasure to support your mother on a daily basis. We have been so pleased to see her flourish in our community since moving to Richmond Cheltenham, making new friends and engaging regularly in our daily activities. We are delighted at how well she has settled in.
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Review from K G (Daughter of Resident) published on 3 July 2020 Submitted via Website•
Overall Experience
My mum reluctantly agreed she needed to move, and moved into Richmond Village in Cheltenham. She now wishes she had made the move a long time ago, as she feels so much better. Everyone in there is really helpful and kind to her. Since she has been at the village she has put on weight as she is...
My mum reluctantly agreed she needed to move, and moved into Richmond Village in Cheltenham. She now wishes she had made the move a long time ago, as she feels so much better. Everyone in there is really helpful and kind to her. Since she has been at the village she has put on weight as she is eating much better and loves the restaurant. Before she moved in she was struggling with everyday life and hardly eating, she struggled with the stairs and going from one room to the next was a real effort. Now she has all the mundane things done for her she has so much more energy and enjoys life again. She loves all the different activities and exercise classes, and she can now walk all the way around the building which is a fantastic improvement. If you want somewhere fantastic to look after an elderly relative, I would strongly recommend Cheltenhams Richmond Village.
↩Reply from Jack Phillpot, Senior Village Advisor at Bupa Cheltenham Care Home
Thank-you for such a kind review. We are all so pleased that your mother no longer continues to struggle and that she is enjoying life at Richmond Villages Cheltenham. It is a pleasure to be in her company and all our other residents are very fond of her also.
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Review from Gilly E (Daughter of Resident) published on 27 May 2020 Submitted via Website•
Overall Experience
After hearing that Richmond Village was opening, my father and I visited and were both very impressed with what we saw. The rooms are spacious, the facilities excellent and the standard of decoration superb. He moved in just before the Coronavirus lockdown. The staff couldn't have been more helpful...
After hearing that Richmond Village was opening, my father and I visited and were both very impressed with what we saw. The rooms are spacious, the facilities excellent and the standard of decoration superb. He moved in just before the Coronavirus lockdown. The staff couldn't have been more helpful in facilitating the move. Shortly after he moved in, he was admitted to hospital, and on his return the standard of care he received was fabulous. The staff are caring and competent, friendly without being over-familiar, and treat him with consideration and respect. They also stay in close touch with the family keeping us informed of any issues. The frustration of not being able to visit during the lockdown has been alleviated by the staff assisting with video calls. This has enabled my father to have regular contact with his son and grandchildren in the States.
As a family, we are delighted with the standard of care and very happy that my father chose to move there.
↩Reply from Jack Phillpot, Marketing at Bupa Cheltenham Care Home
Thank you for a wonderful review and we are so pleased to be caring for your father. It is great that he is able to connect with family all the way from the US! We all hope that he will continue to be very happy here at Richmond Cheltenham and look forward to you being able to come and visit him in the future.
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Review from J P (Daughter of Resident) published on 21 May 2020 Submitted via Website•
Overall Experience
Mum moved into Richmond just before the virus hit.
The building is brand new, along with everything in it. The communal areas, restaurant, activity spaces and lounge (which include a glass-fronted garden room and cinema lounge with roof terrace) are beautifully decorated and create a welcoming,...
Mum moved into Richmond just before the virus hit. The building is brand new, along with everything in it. The communal areas, restaurant, activity spaces and lounge (which include a glass-fronted garden room and cinema lounge with roof terrace) are beautifully decorated and create a welcoming, quality environment where tea, coffee and cakes seem to be always available! The living accommodation is well designed to provide very comfortable, accessible spaces that maximise the opportunity for independence and support as needed.
All of the staff embody the ethos of quality, they are caring and warm without any of the patronising tone I hate! They supported Mum’s move helping her settle despite the strange times - encouraging involvement and listening carefully. The restaurant has continued to provide high-quality food and opportunities for distanced social interaction. The recent VE Day lunch celebrations were well organised and enjoyed by staff and residents.
↩Reply from Sonia Harte, Regional Sales & Business Development Manager at Bupa Cheltenham Care Home
Thank you for such wonderful feedback, it really does mean such a lot to the staff who work here that their work, care and compassion is appreciated. I can't wait to share these comments with them. Looking forward to sharing many more happy events with your Mum and all of your family. Thank you again.
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Review from Chris (Son of Resident) published on 13 May 2020 Submitted via Website•
Overall Experience
My father moved from another care home to be closer to family in March 2020. We were all very happy with the Richmond brand, so when one opened in Cheltenham we jumped at the chance to move him. We attended the open evening and viewed the site prior to taking my father around for a viewing. He was...
My father moved from another care home to be closer to family in March 2020. We were all very happy with the Richmond brand, so when one opened in Cheltenham we jumped at the chance to move him. We attended the open evening and viewed the site prior to taking my father around for a viewing. He was very enthusiastic about the prospect of moving to Cheltenham Richmond’s; it is a lovely site with great facilities and the staff very welcoming and professional. When shortly afterwards my father was seriously unwell, he received excellent care, with good communication maintained with us, despite challenging conditions preventing family visits due to the COVID 19 lockdown. I have no doubt that the excellent care provided by Richmond Cheltenham played a huge part in his subsequent recovery, for which we are very grateful, especially as he has since been able to see his new granddaughter via videocall with the help of staff.
↩Reply from Jack Phillpot, Marketing at Bupa Cheltenham Care Home
Thank you for your lovely review. We are delighted that your father has settled here and look forward to him being able to meet his new granddaughter in person in the future!
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Review from Sara G (Daughter of Resident) published on 1 May 2020 Submitted via Website•
Overall Experience
Dad was in a different care home when we saw Richmond Cheltenham was opening. I quickly arranged a visit with my sister. From the start, we were impressed by their professional, caring, can-do attitude. We soon returned, with Dad so he could choose if he wanted to make the move. He was so positive...
Dad was in a different care home when we saw Richmond Cheltenham was opening. I quickly arranged a visit with my sister. From the start, we were impressed by their professional, caring, can-do attitude. We soon returned, with Dad so he could choose if he wanted to make the move. He was so positive about the people, the facilities and the food he decided then and there it was for him. His move was accelerated by the impending Coronavirus and the Richmond Cheltenham staff worked with us as a family to enable it to happen. Whilst it is hard not to be able to visit Dad during lockdown we are confident he is safe and in the best place possible. He is very happy, full of praise for Richmond Cheltenham. He enjoys every aspect of it: the time, care and attention of the friendly staff, the high quality, nutritious food and the beautiful, well-designed facilities.
Thank you to Richmond Cheltenham - for giving us peace of mind that in these difficult times Dad is receiving the best possible care and attention. We would not have him living in anywhere else.
↩Reply from Jack Phillpot, Marketing at Bupa Cheltenham Care Home
Thank you for such a heartwarming review. We are so pleased that you feel your father is safe and well cared for in the difficult times that the nation currently finds itself in surrounding COVID 19. The whole team at Richmond Cheltenham find he is a pleasure to look after.
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Review from H C (Daughter of Resident) published on 1 May 2020 Submitted via Website•
Overall Experience
Dad has been resident on the care floor at Richmond Cheltenham since March 2020. The facilities are excellent and the environment is well designed, very comfortable and spacious. What is most impressive is the whole staff team. Without exception, the staff are kind, friendly, professional and have...
Dad has been resident on the care floor at Richmond Cheltenham since March 2020. The facilities are excellent and the environment is well designed, very comfortable and spacious. What is most impressive is the whole staff team. Without exception, the staff are kind, friendly, professional and have great people (residents and family) skills. Dad has settled well and is very happy. Thank you Richmond Cheltenham.
↩Reply from Jack Phillpot, Marketing at Bupa Cheltenham Care Home
Thank you for your lovely review. We are so pleased you are happy with the care your father is receiving at Richmond Cheltenham and the whole team find him a delight to care for.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
News
23 Sep 2026
Whether you're looking for short-term care for a friend or family member, or even a break for yourself, or if you're considering longer-term care but wish to trial a potentially...
07 May 2026
A retirement village in Cheltenham recently hosted a special hands-on photography workshop for its residents, welcoming award-winning photographer, Lee Hawley, at its beautiful grounds for an afternoon of creativity and...
13 Apr 2026
A retirement village in Cheltenham has marked National Sibling Day [10th April 2026] by sharing the remarkable story of the unbreakable bond of two beloved residents - twin brothers Colin...
Upcoming Events
There are no upcoming events for Bupa Cheltenham Care Home .
Cara has over 20 years of experience within the Care Sector, from supporting individuals with learning and physical disabilities to dementia and...
Cara has over 20 years of experience within the Care Sector, from supporting individuals with learning and physical disabilities to dementia and end-of-life care. She studied at the University of Chester and holds a degree-level qualification in Counselling with a focused approach to individual health and well-being. Cara has also studied in various roles in the Health and Social Care Sector, gaining mandatory social care qualifications and managerial qualifications throughout my career.
Cara is focused on bringing person-centred care and activities into the care home, ensuring independence skills are continued and developed.
In her spare time, she enjoys spending time with her family. Her husband and two children keep Cara busy, from being the taxi driver to all the after-school activities such as The Scouts, Drama classes, Ju-Jitsu and Badminton, as well as going to school plays and dance recitals.
Julia MillerJob Title Care Home ManagerJoined 2019
Julia qualified as a nurse many moons ago and has had a career in and around the NHS and private healthcare for over 30 years, including leading an...
Julia qualified as a nurse many moons ago and has had a career in and around the NHS and private healthcare for over 30 years, including leading an innovative development of NHS data to support quality improvement. Julia has worked for Richmond Villages for the last 5 years and thoroughly enjoys going back to her roots and supporting people to live as independently as possible and to be cared for like a family member.
Sandra WormaldJob Title Senior Village AdviserJoined 2026
Sandra brings over 30 years of property sales experience; she previously worked at Richmond Painswick. She has always taken great pride in helping...
Sandra brings over 30 years of property sales experience; she previously worked at Richmond Painswick. She has always taken great pride in helping prospective residents find a home where they feel safe, supported, and truly welcomed. Sandra says she loves working for Richmond Villages because she finds the work “incredibly rewarding” and enjoys being part of such a meaningful stage in people’s lives.
A long-standing local resident, Sandra knows Cheltenham and the surrounding areas exceptionally well. Outside of work, she’s a proud mum to grown-up daughters and a devoted grandmother. Since returning to Richmond Villages Cheltenham, she has thoroughly enjoyed reconnecting with our community, getting to know residents, and settling back into village life.
Glenda ParsonsJob Title Head of Lifestyle and Wellbeing
As Head of Activities and Spa at Richmond Village Cheltenham, Glenda is passionate about creating a vibrant and enriching environment for our...
As Head of Activities and Spa at Richmond Village Cheltenham, Glenda is passionate about creating a vibrant and enriching environment for our residents. With a deep understanding of the unique needs of older adults.
She plans, organises, and leads a variety of engaging activities from fitness classes and social gatherings to cultural events, aimed at promoting physical, mental, and emotional well-being.
Additionally, Glenda oversees the Spa services, ensuring that residents enjoy a space dedicated to relaxation, rejuvenation, and self-care.
Her goal is to foster a sense of community, well–being, and connection, helping each resident live their life to the fullest in a safe and supportive environment.
Oliver KyteJob Title Head of HospitalityJoined 2026
Oliver started at Richmond Villages Painswick in 2015, joining as a Head Chef. He has over 20 years of experience working in the hospitality...
Oliver started at Richmond Villages Painswick in 2015, joining as a Head Chef. He has over 20 years of experience working in the hospitality industry. His career started when he was 15 years old as a Kitchen Porter, and then he became a Head Chef when he was 20 years old.
Oliver now works at Richmond Villages Cheltenham as the Head of Hospitality.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bupa Cheltenham Care Home to verify any information. View our terms and conditions. Bupa Cheltenham Care Home has an Enhanced Service -what an Enhanced Service includes.
