I know from first-hand experience how well managed and superb the facilities and care areMarion B(Friend of Resident/Service User)
The staff were exceptional, the room was most comfortable and the food - delicious.Ann B(Daughter of Resident/Service User)
I know from first-hand experience how well managed and superb the facilities and care areMarion B(Friend of Resident/Service User)
The staff were exceptional, the room was most comfortable and the food - delicious.Ann B(Daughter of Resident/Service User)
Bupa Cheltenham Care Home is located within Richmond Villages Cheltenham, a vibrant retirement community within attractive woodlands on the outskirts of Cheltenham.
At the heart of the village is the beautifully presented 60-bed Bupa care home, offering nursing and residential dementia care. The village offers a range of state-of-the-art facilities not always found in a care home, including restaurant, bar and café, library, activities studio, a wellness spa with treatment rooms,...
Care Provided by Richmond Villages Cheltenham
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,595
- Self-Funded Residential Dementia Care: from £1,735
- Self-Funded Nursing Care: from £1,595
- Self-Funded Nursing Dementia Care: from £1,863
- RESPITE Self-Funded Residential Care: from £1,845
- RESPITE Self-Funded Residential Dementia Care: from £1,985
- RESPITE Self-Funded Nursing Care: from £1,845
- RESPITE Self-Funded Nursing Dementia Care: from £2,113
Contact Richmond Villages Cheltenham to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group/Owner
- Richmond Villages
- Private Owned
Person in charge
- Cara Wood (Village Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
- Last Refurbishment: 2020
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors welcome at any time. Please check-in and check-out at the reception desk.
Parking
- Free visitor parking is available on-site.
Richmond Villages Cheltenham Reviews (49)
Richmond Villages Cheltenham has a Review Score of 9.8 (9.837) out of 10, based on 18 reviews in the last 2 years.
Over all time Richmond Villages Cheltenham has 49 reviews.
We urgently required a nursing home for our terminally ill cousin, relocating from London. The Senior Village Adviser and the Care Manager were extremely helpful and welcomed us for a tour of the facilities. The rooms are well furnished, very comfortable and practical with en-suite walk-in showers and a good range of furniture. The lounge and dining rooms are bright and cheerful and to say that it has the feel of a 5-star hotel is not exaggerating. The staff have been very kind to our cousin, ensuring that anything he needs is provided. All equipment is readily available to assist with his needs. All the staff are friendly, accommodating and gentle but always professional and have quickly got to know him. He is very happy with his new home and enjoys the food and attention. The staff are very informative and keep family updated at all times. We cannot recommend Richmond Village more highly.
Thank you for a really lovely review and it has been a pleasure to deal with the family. We are so pleased that you feel the setting you have chosen for your cousin is the right one and trust he will continue to get the very best care whilst at Richmond Villages Cheltenham.
I live in the States, and so have been unable to visit since before the lock-down. However, the reports, shared by my sister, have always been so positive. With the introduction of FaceTime video calls, my wife and I have been able to talk with and see Dad every weekend. My children have been able to keep in touch with Grandpa from Seattle, Texas and Oklahoma City, on a regular basis. Dad is always smiling, laughing and happy with these video calls.
Our whole family is so pleased with the care Dad is receiving and thankful that he chose to move there.
Thank you from everyone at Richmond Villages Cheltenham for your amazing review on our Care Home. It is incredible that with the use of technology your father is able to keep in contact with family from the other side of the world! He is always more than a pleasure to look after and we all hope he will continue to be very happy here.
The accommodation itself is excellent and the communal areas are beautifully decorated and laid out.
Mum has particularly enjoyed going up to the rooftop with its views and getting involved with the gardening club. She has also participated in a number of the exercise classes. She enjoys meeting other residents at lunchtime in the restaurant for a catch-up. The ability to enjoy all the facilities during the lockdown has been somewhat hampered but despite that, the staff have done everything they can to continue with as many activities as they safely can.
Mum has now settled well and is happy.
Thank you so much for your wonderful feedback, it is our collective pleasure to support your mother on a daily basis. We have been so pleased to see her flourish in our community since moving to Richmond Cheltenham, making new friends and engaging regularly in our daily activities. We are delighted at how well she has settled in.
My mum reluctantly agreed she needed to move, and moved into Richmond Village in Cheltenham. She now wishes she had made the move a long time ago, as she feels so much better. Everyone in there is really helpful and kind to her. Since she has been at the village she has put on weight as she is eating much better and loves the restaurant. Before she moved in she was struggling with everyday life and hardly eating, she struggled with the stairs and going from one room to the next was a real effort. Now she has all the mundane things done for her she has so much more energy and enjoys life again. She loves all the different activities and exercise classes, and she can now walk all the way around the building which is a fantastic improvement. If you want somewhere fantastic to look after an elderly relative, I would strongly recommend Cheltenhams Richmond Village.
Thank-you for such a kind review. We are all so pleased that your mother no longer continues to struggle and that she is enjoying life at Richmond Villages Cheltenham. It is a pleasure to be in her company and all our other residents are very fond of her also.
Shortly after he moved in, he was admitted to hospital, and on his return the standard of care he received was fabulous. The staff are caring and competent, friendly without being over-familiar, and treat him with consideration and respect. They also stay in close touch with the family keeping us informed of any issues.
The frustration of not being able to visit during the lockdown has been alleviated by the staff assisting with video calls. This has enabled my father to have regular contact with his son and grandchildren in the States.
As a family, we are delighted with the standard of care and very happy that my father chose to move there.
Thank you for a wonderful review and we are so pleased to be caring for your father. It is great that he is able to connect with family all the way from the US! We all hope that he will continue to be very happy here at Richmond Cheltenham and look forward to you being able to come and visit him in the future.
The building is brand new, along with everything in it. The communal areas, restaurant, activity spaces and lounge (which include a glass-fronted garden room and cinema lounge with roof terrace) are beautifully decorated and create a welcoming, quality environment where tea, coffee and cakes seem to be always available!
The living accommodation is well designed to provide very comfortable, accessible spaces that maximise the opportunity for independence and support as needed.
All of the staff embody the ethos of quality, they are caring and warm without any of the patronising tone I hate! They supported Mum’s move helping her settle despite the strange times - encouraging involvement and listening carefully. The restaurant has continued to provide high-quality food and opportunities for distanced social interaction. The recent VE Day lunch celebrations were well organised and enjoyed by staff and residents.
Thank you for such wonderful feedback, it really does mean such a lot to the staff who work here that their work, care and compassion is appreciated. I can't wait to share these comments with them. Looking forward to sharing many more happy events with your Mum and all of your family. Thank you again.
My father moved from another care home to be closer to family in March 2020. We were all very happy with the Richmond brand, so when one opened in Cheltenham we jumped at the chance to move him. We attended the open evening and viewed the site prior to taking my father around for a viewing. He was very enthusiastic about the prospect of moving to Cheltenham Richmond’s; it is a lovely site with great facilities and the staff very welcoming and professional. When shortly afterwards my father was seriously unwell, he received excellent care, with good communication maintained with us, despite challenging conditions preventing family visits due to the COVID 19 lockdown. I have no doubt that the excellent care provided by Richmond Cheltenham played a huge part in his subsequent recovery, for which we are very grateful, especially as he has since been able to see his new granddaughter via videocall with the help of staff.
Thank you for your lovely review. We are delighted that your father has settled here and look forward to him being able to meet his new granddaughter in person in the future!
His move was accelerated by the impending Coronavirus and the Richmond Cheltenham staff worked with us as a family to enable it to happen. Whilst it is hard not to be able to visit Dad during lockdown we are confident he is safe and in the best place possible. He is very happy, full of praise for Richmond Cheltenham. He enjoys every aspect of it: the time, care and attention of the friendly staff, the high quality, nutritious food and the beautiful, well-designed facilities.
Thank you to Richmond Cheltenham - for giving us peace of mind that in these difficult times Dad is receiving the best possible care and attention. We would not have him living in anywhere else.
Thank you for such a heartwarming review. We are so pleased that you feel your father is safe and well cared for in the difficult times that the nation currently finds itself in surrounding COVID 19. The whole team at Richmond Cheltenham find he is a pleasure to look after.
Dad has been resident on the care floor at Richmond Cheltenham since March 2020. The facilities are excellent and the environment is well designed, very comfortable and spacious. What is most impressive is the whole staff team. Without exception, the staff are kind, friendly, professional and have great people (residents and family) skills. Dad has settled well and is very happy. Thank you Richmond Cheltenham.
Thank you for your lovely review. We are so pleased you are happy with the care your father is receiving at Richmond Cheltenham and the whole team find him a delight to care for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 26 June 2026Residential, nursing and dementia care beds available with ensuite facilities.
News (7) & Events (0)
- Posted: Friday 15 May 2026Whether you're looking for short-term care for a friend or family member, or even a break for yourself, or if you're considering longer-term care but wish to trial a potentially...
- Posted: Thursday 07 May 2026A retirement village in Cheltenham recently hosted a special hands-on photography workshop for its residents, welcoming award-winning photographer, Lee Hawley, at its beautiful grounds for an afternoon of creativity and...
- Posted: Monday 13 Apr 2026A retirement village in Cheltenham has marked National Sibling Day [10th April 2026] by sharing the remarkable story of the unbreakable bond of two beloved residents - twin brothers Colin...
There are no upcoming events for Richmond Villages Cheltenham.
Awards / Recognitions (7)
- Recipient: Richmond Villages CheltenhamDate: Tuesday 23 Sep 2025
- Recipient: Richmond VillagesDate: Friday 31 Jan 2025
- Recipient: Richmond Villages CheltenhamDate: Friday 17 Nov 2023
Meet the Team (5)
Cara has over 20 years of experience within the Care Sector, from supporting individuals with learning and physical disabilities to dementia and end-of-life care. She studied at the University of Chester and holds a degree-level qualification in Counselling with a focused approach to individual health and well-being. Cara has also studied in various roles in the Health and Social Care Sector, gaining mandatory social care qualifications and managerial qualifications throughout my career.
Cara is focused on bringing person-centred care and activities into the care home, ensuring independence skills are continued and developed.
In her spare time, she enjoys spending time with her family. Her husband and two children keep Cara busy, from being the taxi driver to all the after-school activities such as The Scouts, Drama classes, Ju-Jitsu and Badminton, as well as going to school plays and dance recitals.
Zoe has worked in Restaurants and Hotels for 20 years, in the UK, America and Australia. While she was raising her two daughters, she made a move to work in education in a role which allowed her to work with students who had special education needs. Focusing on behavioural needs in secondary school students.
In July 2022, Zoe returned to Hospitality as Richmond Village's head of Hospitality in Richmond Village's Cheltenham.
Julia qualified as a nurse many moons ago and has had a career in and around the NHS and private healthcare for over 30 years, including leading an innovative development of NHS data to support quality improvement. Julia has worked for Richmond Villages for the last 5 years and thoroughly enjoys going back to her roots and supporting people to live as independently as possible and to be cared for like a family member.
As Head of Activities and Spa at Richmond Village Cheltenham, Glenda is passionate about creating a vibrant and enriching environment for our residents. With a deep understanding of the unique needs of older adults.
She plans, organises, and leads a variety of engaging activities from fitness classes and social gatherings to cultural events, aimed at promoting physical, mental, and emotional well-being.
Additionally, Glenda oversees the Spa services, ensuring that residents enjoy a space dedicated to relaxation, rejuvenation, and self-care.
Her goal is to foster a sense of community, well – being, and connection, helping each resident live their life to the fullest in a safe and supportive environment.
Sandra joined Richmond Villages Cheltenham as a senior village adviser in 2026.
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