Care Homes Owned by Richmond Villages

My mother has always been a keen flower arranger and gardener. and she has very much enjoyed the flower arranging afternoons that the activities team organised. One particular session used artificial flowers which now decorate the dining room table and she often proudly points out which arrangement she did. She also gets a lot of pleasure from being wheeled round the gardens and being able to smell, admire and name many of the plants. The church services give her the chance to worship and sing praises to God and chat to the ministry team from St Mary's Nantwich. She enjoys them

Overall I find Richmond to be of a consistent and exceptional high standard. All the staff are extremely helpful and professional ensuring all residents are treated with the same level of support and help. An impressive care home

The care Mum received was excellent, particulary the nursing care. All the staff involved in her care were professional, friendly and caring. Her room was beautiful and clean, as were all the areas we saw. Thank you to all involved.

I came from hospital and was made to feel welcome immediately I was well looked after and nothing was to much trouble, from all the staff I was encouraged to go and listen to the music and to get involved in different activities. The staff were very friendly and professional

Richmond Villages is an attractive village and the care home offers 3 lounges with nice rooms. We are looked after well by the staff, who try to keep us entertained with activities including quizzes, carpet bowling and simple games which everyone can join in with and keep the brain occupied. Exercise classes are also offerd. Interesting things include visits from owls, small animals and baby lambs. Whilst my wife and I didn't want to have to move to a care home, given our circumstances I am very pleased we are cared for here.

The management of Richmond is superb also, and from a relatives perspective they do everything they can to help me, alongside looking after Mum- if it was possible to give 10 stars I would!!

A very lovely and relaxing environment the gardens are beautiful and a joy to walk around Staff and residents have made me very welcome which has helped me adjust and settle in

Overall would definitely recommend.

I am not able to fault the care which my wife received during her short stay. The staff were so attentive to her needs , at times I felt embarrassed that I had not been able to look after her in the same way. They were so caring and treated my wife with great compassion, which was an immense comfort to me, and the family, to know that she was in such safe hands. At all times her dignity was respected.

She was looked after with compassion in a professional manner. The staff also made sure that the rest of the family were welcome and treated well.

Every single employee we had contact with was a fine example of dedication to their profession. So many went above and beyond on a daily basis, and not just for Dad, but the whole family. I wonder if each staff member gets verbal recognition/praise regularly from the management team? They deserve it - daily, from the fab chef to the laundry to the carers. It is their hard work that made Dad's care such a positive one. Yes the facilities are lovely, the security excellent, but it was the people on the ground that makes this care home outstanding. It is impossible to name even 20 individuals for specific praise; it really is all of them. Please do something to recognise that from us.

As far as I and the immediate family are concerned she is in the best place getting the care that her complex needs require.

I am eternally grateful that mum is there and cant thank all the staff enough.

I am happy to say a few words to pass on our recommendation. You never plan for this journey as it's uncharted waters. From the first telephone call, Clair held our hands to ensure it was the right place for Mum. Mums are like precious stones and we have been blessed that the whole experience has been wonderful! The environment, the warm, caring welcome we have received from all at Richmond has been outstanding. The standard of furnishings, cuisine, attention to detail has surpassed our concerns without hesitation. First rate.

Very caring staff and fantastic service. The people who come in to the care floor to play music and entertain the residents are very talented and mum responds well to them. I would certainly recommend Richmond at Letcombe Regis.

My mum was a resident in the care home after having many falls in her independent living apartment on the same site. I had to make the decision to put her in the home. I was worried about doing this but in retrospect shouldn't have been. The nursing staff and the carers, in fact the whole team from the top down were superb. I had help and reassurance from everyone. In many ways it felt like a family and when mum sadly passed away, on top of her loss, I felt a sense of loss for all the wonderful people there.

My mum came to Richmond Village initially in an assisted living apartment, in October 2024. All the staff were very friendly and the domiciliary staff were very helpful which helped mum settle in. Unfortunately mum deteriorated quite quickly she had to go to the care floor, in December 2024, but mum again, settled in well and all the staff and carers were very friendly and helpful. I am fully informed about how mum is by email or a phone call if something unexpected happens. The activities team work hard to engage the residents in activities, be it singing, painting, throwing balls or gardening. Mum is very happy here and her friends who visit occasionally have remarked what a nice care home it is, and that it feels more like a hotel. I can visit at any time which fits in with my work and we often go downstairs or outside, weather permitting, for a coffee and a chat. The opportunity for mum to have her nails painted and hair coloured and cut is a nice treat.

I would like to extend my heartfelt thanks to all staff involved in providing care and dignity to my father. I felt that everyone valued and respected him and was genuinely invested in his comfort and wellbeing.

All staff been very friendly and helpful with advice that has been very helpful. Only found shower water pressure too strong but am 85. Nice meadowland walk to use, could even use for a holiday.

Richmond looked after Mum for over 4 years on the nursing floor. She received the best care which was sometimes very difficult to give because of Mum's complex needs. The staff never gave up and never left her unclean or hungry, constantly monitoring and fulfiling every need, even as her condition resulted in sad decline. The whole team, including reception, senior nurses, carers, admin and the wonderful people who do the laundry and maintenance all work together to provide a facility which does really try to be someone's home even in the worst of circumstances. We never ever wanted Mum to be in a care home, but having no choice, this was the best place she could have been. Thank you to everyone.