Care Home Owned by Richmond Villages in Derbyshire

of our needs, ensuring all of our wishes were taken into consideration. She gave very helpful suggestions and then took complete control, taking away any other stress we had at this difficult time.
On the day her and her staff were attentive and ensured all guests were taken care of. The buffet and drinks provided were excellent! The compliments we received were lovely to hear and reassured us that we had given my father-in-law the kind of send off he'd be proud of. We were hosted in the main Brindleys Restaurant and private dining area as we had 80 guests.
I would wholeheartedly recommend Richmond, Victoria and her team for hosting a wake. THANK YOU AGAIN!

great activities and had a good social circle. My mother received consistently strong care, but as a family, we are most especially grateful for the compassion and kindness showed by all the wonderful staff in the final weeks of her life, allowing her a dignified, calm passing.

I am much happier day by day. We all look out for each other.

Throughout my mother's stay there she has received incredible kindness and support from all staff who had dealings with her from managers to face to face staff. She enjoyed joining in with some of the activities provided, having her hair done and she attended and liked most of the entertainment. Sometimes things went awry but if that happened staff would do their utmost to put things right immediately and my mother was content again.
Thank you for the exemplary care given to my mother particularly in the last two weeks of her life when that care and support was so kindly extended to myself and our family. What was of great benefit was the continuity of the staff.

4 months as he had suffered a stroke. Then he rented an apartment within the village, we purchased an apartment some 18 months ago. My husband's carers go into his apartment daily and to say it gives me piece of mind is an understatement.
I feel Richmond as been a great success for my husband and our family and as allowed me to have respite when needed. He comes home to me for a few days each week and on our return I always feel that he's coming home to his second home where he as some great staff take care of him. I come over to Richmond village every week and I have always felt welcomed and again the staff have always been very understanding and help should I have any concerns.

the company of others. We as a family really feel like we've got our mum back. It's a whole team approach to meeting Mum's needs that has enabled her to make the decision to stay permanently. For us as a family, this is a wonderful outcome that mum herself has made the decision to stay. Richmond with its varied facilities offers people a chance to live a full life whatever their limitations. We would like to thank all staff for their wonderful support & care given to Mum and us.
We know Mum's dementia journey is a safer, more fulfilled one with Richmond's team to support her.

life, which I'm grateful for.
Throughout, she received excellent care but the extras helped to make my Mum's stay special. Firstly, the activities team runs a wide range of activities. This is different from other care homes we looked at, where the entertainment was mainly provided by the carers.
On-site, Richmond has a hairdresser, cafe, and swimming pool (among other things) each of these added something to my Mum's life. She loved having her hair done, joining family in the cafe and she particularly enjoyed seeing 2 of her great-grandchildren in the pool. These extra facilities enabled her to enjoy fun things with the family, which was very important to her.

so impressed with the care his Wife received. Sadly my Dad suffered a stroke in July while visiting his friend in the Care Home Village. The Domiciliary team was quick to recognise the signs of a stroke and summoned Emergency Services quickly. My Father spent over 2 months in hospital - during that time I had such strong support from the Village Manager, Care Home Manager, and other members of Staff. Clothes were laundered and taken to Dad in Hospital, and we were constantly helped and reassured by the Care Staff. Dad returned to the Village in mid-September. He now resides on Leadale, and the Family who have visited remark on how well he looks, the amazing food, and the very caring Staff.

was varied and plentiful.

day that a room had become available and she moved in days later. The nursing staff were fantastic and worked wonders with my mum. The more her brain cancer took hold the more difficult mum became but still, the staff treated her with kindness and dignity. My mum's brain cancer progression was rapid and she passed away with my brother and the fantastic nurses by her side, they were amazing.
I want to thank them all for their kindness and professionalism towards my mum's care especially in her last few weeks.

at £1,500 a week. How is that legal?

Milldale is a bright, warm and clean environment. Rooms are fully furnished with ensuite shower room. Food is varied and good quality.
Making the decision to place a loved one in a care home is hard but knowing when the time comes, that she will be safe and well cared for, we will not be looking anywhere else but Richmond Villages.

village, the commitment of all the staff and their high levels of compassion and professionalism are exemplary.
I have experienced both the Assisted Living option - ideal for relatives who need some care and support but still value their independence; and more recently, the Milldale dementia care home, where the staff do a fabulous job and are so caring. My father settled in there immediately after what had been a traumatic short stay in hospital, and it is a tribute to the staff how quickly he recovered and how happy he now is.
Everyone at Richmond - staff, residents, relatives and friends - are part of an extended family.

happen and it helped to ease the sadness of the end of care life. I cannot praise the staff enough for everything they did for my mother and the support they gave us as a family.

- from staff to the atmosphere, and my father's living accommodation is always clean, bright, well equipped and suited to his needs. When I have asked for additional support from the team, this has been met with care, consideration for all, and nothing has been too much trouble.

carers are friendly, caring, patient and kind.
The last few weeks of her life was spent with people around her that cared.