Care Homes Owned by Richmond Villages in Derbyshire

Mum spent 7 years in an assisted living flat at Richmond. The setting is amazing; from the outlook from her flat, the facilities, the staff, the food and the activities/events provided. Mum had a stroke and was moved to the care home for the last few days of her life. We could not have asked for more. The staff were fantastic with mum, and being at Richmond meant that her friends and staff from downstairs, who had meant so much to mum, could pop in and visit. It was an extremely difficult time for us, but it was made easier by the care and compassion everyone showed, not only mum, but us too. We could all visit whenever we wanted, with as many people as we wanted and even our dog got to say his goodbyes. They ensured we were well fed and watered and answered any queries we had. When mum died the staff lined up outside as she went to the crematorium and the Wake that was laid on was outstanding. Victoria and Sally listened to our suggestions and took control. Thank you all so much.

Richmond Villages is an attractive village and the care home offers 3 lounges with nice rooms. We are looked after well by the staff, who try to keep us entertained with activities including quizzes, carpet bowling and simple games which everyone can join in with and keep the brain occupied. Exercise classes are also offerd. Interesting things include visits from owls, small animals and baby lambs. Whilst my wife and I didn't want to have to move to a care home, given our circumstances I am very pleased we are cared for here.

She was looked after with compassion in a professional manner. The staff also made sure that the rest of the family were welcome and treated well.

I look forward to visiting my wife in the afternoons and we enjoy the facilities and activities at Richmond. When I leave I am also happy knowing that the "A team " will be taking over to care for her. They do an incredible job!

I would wholeheartedly recommend Richmond, Victoria and her team for hosting a wake. THANK YOU AGAIN!

My mother lived on Dovedale, at Richmond Village for 8 years, following a stroke. She received full nursing care for the duration. Whilst her mobility was severely impaired, she was as active as possible, especially in her first few years at Richmond when she was a lot stronger. She joined many of the great activities and had a good social circle. My mother received consistently strong care, but as a family, we are most especially grateful for the compassion and kindness showed by all the wonderful staff in the final weeks of her life, allowing her a dignified, calm passing.

I moved into the care home in May 2025 due to my care needs changing. I wouldn't be able to find anywhere better than where I am even if I tried. My whole attitude has improved since coming to Dovedale. The level of care is 10/10. I have got to know the people on the floor and it has improved my socialisation. I am much happier day by day. We all look out for each other.

Thank you for the exemplary care given to my mother particularly in the last two weeks of her life when that care and support was so kindly extended to myself and our family. What was of great benefit was the continuity of the staff.

I feel Richmond as been a great success for my husband and our family and as allowed me to have respite when needed. He comes home to me for a few days each week and on our return I always feel that he's coming home to his second home where he as some great staff take care of him. I come over to Richmond village every week and I have always felt welcomed and again the staff have always been very understanding and help should I have any concerns.

We know Mum's dementia journey is a safer, more fulfilled one with Richmond's team to support her.

On-site, Richmond has a hairdresser, cafe, and swimming pool (among other things) each of these added something to my Mum's life. She loved having her hair done, joining family in the cafe and she particularly enjoyed seeing 2 of her great-grandchildren in the pool. These extra facilities enabled her to enjoy fun things with the family, which was very important to her.

I have been very pleased with the care that my mother has received during her time at Richmond Villages. The staff have been attentive, caring, and knowledgeable. I am grateful for all that is being done for her in this, the sunset, moment in her life. Thank you.

My Dad and Step-mum lived independently in an apartment within the Care Home Village, sadly my Step-mum passed away in April. She had terminal cancer and spent the last month of her life in the Nursing Home where she was cared for with the utmost care and compassion. My Dad visited every day and was so impressed with the care his Wife received. Sadly my Dad suffered a stroke in July while visiting his friend in the Care Home Village. The Domiciliary team was quick to recognise the signs of a stroke and summoned Emergency Services quickly. My Father spent over 2 months in hospital - during that time I had such strong support from the Village Manager, Care Home Manager, and other members of Staff. Clothes were laundered and taken to Dad in Hospital, and we were constantly helped and reassured by the Care Staff. Dad returned to the Village in mid-September. He now resides on Leadale, and the Family who have visited remark on how well he looks, the amazing food, and the very caring Staff.

I spent three weeks in Leadale following major surgery. I was cared for by dedicated staff who were caring, kind and considerate. They all work extremely hard and are positive and encouraging at all times be it day or night. The room was pleasant with a nice open view and very comfortable. The food was varied and plentiful.

I want to thank them all for their kindness and professionalism towards my mum's care especially in her last few weeks.

We can't fault the care our mother continues to receive. Whether weekday, weekend or night the empathy of the staff (be they the domestic team, the carers, hospitality, the nursing team or management) is outstanding. The team manage to create a real sense of community/family within the care home.

My father has been taken into the Dovedale unit for respite care. What I object to is how this happened. The hospital wouldn't release him as he was too confused to live independently, but staff from Richmond visited him in the hospital and got him to sign an agreement to be admitted to the Dovedale at £1,500 a week. How is that legal?

Making the decision to place a loved one in a care home is hard but knowing when the time comes, that she will be safe and well cared for, we will not be looking anywhere else but Richmond Villages.

Everyone at Richmond - staff, residents, relatives and friends - are part of an extended family.

I have visited my relative a number of times and have found the retirement village to be extremely well cared for, very friendly and has every facility which the residents may need. Any questions I had were answered fully. So, all in all, brilliant. Thank you all.