Richmond Aston-on-Trent

Richmond Drive, Aston-on-Trent, Derby DE72 2EA

The care home is nestled at the heart of the retirement village and benefits from all the facilities and amenities on offer and is set in spacious gardens and landscaped grounds.

Facilities include a swimming pool, hydrotherapy pool, sauna, steam room, beauty treatment rooms and hairdressing salon as well as a restaurant, cafe-bar and library.

The care home is set in spacious, landscaped gardens and has a sensory garden, specially designed for those living with a dementia.

All rooms benefit from an en-suite wetroom, electric profiling beds, a TV, telephone and WiFi access.

The care team is supported by the Richmond Aston-on-Trent hospitality team, who provide nutritious meals, while the activities team provides a range of social and recreational activities to suit all tastes.

Group: Richmond Villages

Person in charge: Joanne Wilson (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages from 55 to 100.

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Richmond Aston-on-Trent: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Richmond Aston-on-Trent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Richmond Aston-on-Trent in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.825 for Richmond Aston-on-Trent is calculated as follows: ( (47 Excellents x 5) + (10 Goods x 4) ) ÷ 57 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.41 Points relating to the number of positive Reviews for Richmond Aston-on-Trent is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12.2 Target = 0.410

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Richmond Aston-on-Trent has a Review Score of 9.2 (9.235) from 5 Reviews


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmond Aston-on-Trent?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmond Aston-on-Trent

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2

My mum went to Richmond Aston-on-Trent for a short respite break. At short notice, the staff helped us arrange this and their care and compassion continued throughout my mum's short stay.

How likely would you be to recommend Richmond Aston-on-Trent? Extremely Likely

Overall Standard

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Value for Money

Average Rating:   4.8 out of 5

Jo Wilson, Village Manager at Richmond Aston-on-Trent responded to this review on 09 Apr 2018:

Thank you for your lovely review. We really do try to make everyone's stay at Richmond Aston on Trent one that will make them want to return. Thank you once again. Village Manager

The facilities are excellent and the environment is very welcoming. It has the feeling of a luxury hotel.
The staff have been extremely helpful through the process of moving my mum from hospital. It is obvious that they have a genuine interest in the welfare of the residents.
My mother is receiving dementia nursing care and the staff clearly have passion and expertise in this area.

How likely would you be to recommend Richmond Aston-on-Trent? Extremely Likely

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Average Rating:   4.8 out of 5

My father had a week’s respite in the care home following several hospital admissions. There was a good balance between giving him the care that he needed and encouraging him to regain his independence. He has now returned to his own home and is doing well.

How likely would you be to recommend Richmond Aston-on-Trent? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.9 out of 5

Jo Wilson, Village Adviser at Richmond Aston-on-Trent responded to this review on 22 Feb 2018:

Thank you for your review, Isabel, we are so pleased that your father is now doing well in his own home. (C F, Senior Village Adviser)

Thank you for your lovely comments. It is our aim to ensure that every resident we care for gets the care and attention that they deserve and need. I am glad to hear that Dad is doing well now he his back home.

Extremely comfortable and attractive surroundings. Rooms are beautifully furnished and warm. My father has everything he needs. The nursing care has been superb. Every member of staff is extremely pleasant. My father has been treated with respect and dignity. I have been kept fully informed and consulted about his care. I am absolutely certain that he could not be better cared for anywhere.

How likely would you be to recommend Richmond Aston-on-Trent? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Jo Wilson, Village Adviser at Richmond Aston-on-Trent responded to this review on 20 Feb 2018:

Thank you so much for your kind review - your comments are very much appreciated.

Thank you for your kind words. It is very pleasing to hear that both your father and yourself are having such a good experience in our care home. We aim to provide the best care in high standard surroundings. Once again, many thanks.

My mother became a resident of Dovedale, within Richmond Care Village at the beginning of December last year. We were concerned as to how she would respond in this very different environment to the one she had become accustomed to. Over the five weeks she has been with you we have been very pleased with the way she has adapted to her new home with the help of your kind and caring staff. The facilities you provide are excellent.

How likely would you be to recommend Richmond Aston-on-Trent? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Jo Wilson, Village Manager at Richmond Aston-on-Trent responded to this review on 09 Jan 2018:

Many thanks for your lovely feedback it was most appreciated. My team are so pleased that your mother has settled in so well. M B (Head of Care).

Thank you for such lovely feedback. Your words are very kind. It is always nice to hear when our residents have settled in well as we are aware that this is a massive change in their lives. Jo Wilson. (Village Manager)

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Bed Vacancies

25 Bed Vacancies

posted 18 Apr 2018

A mixture of Elderly Frail & Dementia Nursing beds, as well as respite and convalescent care.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Richmond Aston-on-Trent

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Richmond Aston-on-Trent