Bupa Aston-on-Trent Care Home

Our stay at Richmond Village was excellent. The care, personal attention, food, environment were all conducive to an enjoyable stay.

My Mother has been in the care home on Dovedale since April 2019. The facilities are excellent and there are usually activities going on. The care is generally good although we have experienced some concerns regarding illness, medication and the need to be seen by the doctor. The management of Richmond Village overall is very good and professional.

The whole environment had a friendly feel to it and although the circumstances why my mother had to spend her remaining days there were sad I know she felt she was in the best place.

My mum suffered a fall in September last year. In hospital she had various, serious complications - to such an extent we feared for her. On recommendation, we placed her at the care home. She enjoyed it so much, and made such progress, that we looked to purchase, firstly a suite and then, as she continued to improve, an independent apartment. She has now improved in a large part thanks to the marvellous care, support and humanity of all the staff to such an extent that she can live in her own home!

They have made him comfortable and are encouraging him to get better so he can come home.

But very nice and facilities were great and food and drink were great quality and variety.

My stay in Richmond Aston-on-Trent was to convalesce after a spinal operation. I would certainly recommend the home. I was well cared for, particularly by the nurses and care assistants. All of the staff were extremely helpful, very cheerful. My only criticism is that the GP prescribed me a cream for a skin condition on Wed Jan 9th and it still had not arrived by the time I left on Jan 20th but this was not the fault of Richmond Village as the nurses enquired on a daily basis.

My husband came into the Dovedale Care Home to convalesce, following two weeks in hospital with pneumonia. Whilst he recovered from the infection, his Parkinson's Disease, which he had had for many years, had deteriorated significantly and he was never well enough to go home again. He died seven weeks after leaving hospital. The care he had was wonderful. All the carers and nurses were good, kind and patient and the vast majority of them went far further than I could possibly have expected. They could not have cared for him better if he had been their own family.

If you're thinking of coming to Milldale, check the CQC report for the care home, not the retirement village.

A lovely care home with very friendly staff. Everyone was welcoming, helpful and attentive. The occasion was for respite care amounting to two weeks after leaving hospital. The staff were able to arrange for the stay quickly and efficiently, which was a great help to the family.

I am sure I have gained some of the energy back I desperately needed and will go home feeling so much better.

After several months of being poorly we were looking for somewhere special for our very precious mum to have two weeks respite. We visited Richmond Aston-on-Trent and it was clear that this was the place. Everything was what we wanted for her. From the warm welcome, the decor, the cleanliness and whilst she was there the level of care she received was excellent. As a family, we would certainly highly recommend Richmond Villages.

Staff are always friendly and helpful, I felt welcome as soon as dad arrived. The food was good quality and consistent and they were welcoming to family and friends and always inclusive in activities. The room was always clean and tidy and so were the communal areas, generally calm and peaceful. Gym, hairdresser and beautician were convenient and very helpful as on site.

Feedback would be that doors could be difficult to manage for a disabled person, the bathroom door in my dad's room could stick and be very difficult for even an able-bodied person to open.

Sometimes it could be difficult to find staff.

My father, at 89, had been an active resident enjoying life at his apartment at Aston, but a saga of post-op infection, pneumonia and deep vein thrombosis resulted in prolonged and debilitating stays in hospital. When it became apparent that discharge to a nursing home was the best course our first thought was the one here because of dad's familiarity with the surroundings and staff. The Village managers speedily assessed him and prepared a case for the local Continuing Healthcare Committee and were very pleased when he was transferred over. Although he was very unwell on arrival, we believe that the atmosphere created by all the staff and the ease of visiting by family and friends (which includes members of staff) contributed greatly to his well-being. From bleak beginnings, we have seen steady progress. His appetite and energy levels are much improved and we have been able to watch him move from confinement to bed, to tours of the grounds by wheelchair, to starting to walk again: All of this seemed a very unlikely dream when he left hospital.

I have been living here now for a year and I am settling in well due to excellent care and attention and friendships made.

If I have to spend the rest of my life in a retirement complex then I can't think there will be anywhere better.

Really very happy with the high level of care and compassion my Mother is receiving. The facilities and environment created at Richmond, along with a strong management, nursing and care team deliver consistent and reassuring care to both my Mother and her family. The huge change to my Mothers life following her stroke has been managed with dignity and compassion throughout and she is settling well into her new life at Richmond.

Both myself and my Mother have been delighted with her move into Richmond Village. Her ensuite room is of a very high standard. All three dining facilities we have used have been excellent both in terms of the staff, the food and the rooms.

My mum moved from an outstanding retirement village in the North, and Richmond matches it in every aspect and surpasses it in some. We would have no hesitation in highly recommend Richmond Village to anyone seeking such an establishment.

There were sometimes that my mother felt that they were short staffed due to the wait, but that was only sometimes. The food was ok. The only comment my mother made was regarding the activities and whether the times could have been different. The morning times could be later, the elderly need a rest after the exertion of getting up, washed, and dressed. And the afternoon times could be later so that those who need a snooze after lunch don’t miss out. My mother would definitely return in her words “to end her days” there, lovely surroundings, peaceful, somewhere visitors would enjoy coming to visit, and the fact that you could be in your room if you wanted, but you could also have company too.

My mum went to Richmond Aston-on-Trent for a short respite break. At short notice, the staff helped us arrange this and their care and compassion continued throughout my mum's short stay.