Care Homes Owned by Richmond Villages in Oxfordshire

I cannot thank the amazing staff enough for their care of my grandad Don, not just this month but every single day since he arrived before Christmas 2026. It's so re-assuring to know he is in extremely safe hands. Not only do they look after him they look after us too. Unfortunately my grandad is nearing the end of his life and the support and care to him and us has been beautiful. There are so many special people he loves here as do we and they know who they are. We don't have to worry about the care he receives. If you or a family member are looking for a care home I would highly recommend this one. Thank you all on Willow!

Very caring staff and fantastic service. The people who come in to the care floor to play music and entertain the residents are very talented and mum responds well to them. I would certainly recommend Richmond at Letcombe Regis.

My mum was a resident in the care home after having many falls in her independent living apartment on the same site. I had to make the decision to put her in the home. I was worried about doing this but in retrospect shouldn't have been. The nursing staff and the carers, in fact the whole team from the top down were superb. I had help and reassurance from everyone. In many ways it felt like a family and when mum sadly passed away, on top of her loss, I felt a sense of loss for all the wonderful people there.

My mum came to Richmond Village initially in an assisted living apartment, in October 2024. All the staff were very friendly and the domiciliary staff were very helpful which helped mum settle in. Unfortunately mum deteriorated quite quickly she had to go to the care floor, in December 2024, but mum again, settled in well and all the staff and carers were very friendly and helpful. I am fully informed about how mum is by email or a phone call if something unexpected happens. The activities team work hard to engage the residents in activities, be it singing, painting, throwing balls or gardening. Mum is very happy here and her friends who visit occasionally have remarked what a nice care home it is, and that it feels more like a hotel. I can visit at any time which fits in with my work and we often go downstairs or outside, weather permitting, for a coffee and a chat. The opportunity for mum to have her nails painted and hair coloured and cut is a nice treat.

I would like to extend my heartfelt thanks to all staff involved in providing care and dignity to my father. I felt that everyone valued and respected him and was genuinely invested in his comfort and wellbeing.

All staff been very friendly and helpful with advice that has been very helpful. Only found shower water pressure too strong but am 85. Nice meadowland walk to use, could even use for a holiday.

Mum has been on the care floor at Witney since January 2024; she had moved into the village as an independent lady in 2015 during the building phase and then to assisted living 8 years later. Throughout her journey at Richmond Village Witney she has experienced nothing but genuine care and help. All the staff have been exemplary from the team helping to buy and sell her various properties, the dom care team on assisted living and all the care staff on Mulberry. They take everything in their stride, are calm and caring. I am fully informed of how Mum is by email and calls if necessary. Everyone is friendly and approachable, the girls who come into clean always have a chat too. I can visit at any time which fits in with my schedule too.

My final praise must go to the hospitality staff who brightened up each day.

All very good, staff and facilities are fine. My time there was fine.

I am blessed to have been nearly a year on the care floor at Richmond Villages Witney. I have been happy and cared for and even loved. These many women and men do something truly honourable: they clean up, they laugh, they bandage, they administer care and hope and wisdom. They work wonderfully as a team - the carers, nurses, hostesses, activities team and management. They do all this for me and every resident here - giving meaning to the term "patient-centred care". They wipe our tears, hold our hand, and 12 hours a day and 12 hours a night, they remind us there is life and joy still to be had. I thank them all, truly, and recommend the care floor with all my heart.

Overall general care very good.

My 99yr old mother in law moved to Richmond Village for an initial 3 week respite stay after a couple of falls. We extended this weekly for a while and eventually decided to make the move permanent. This was because we realised that the fantastic care package offered and tailored to individual needs was exactly what she needed and beyond what we could find elsewhere. She had a room overlooking the croquet lawn. Staff really are very discrete and hard working. The senior nursing staff helped with a health care application. There is a regular programme provided by the Activities team who encourage residents to join in but there is no pressure to participate. She was very particular about her food but found very little which wasn't to her taste. The restaurant staff were always friendly. Visiting family often commented it was like an hotel. Moving to Richmond was absolutely the right thing and I think it's fair to say that residents and staff get to know each other as individuals.

I cannot fault the overall care and support that the team gave my mum. We, as a family, are so grateful.

Having started his journey with Richmond Village in Witney in an independent living flat nearly ten years ago my father is now permanently on the Care Floor. Here he has a lovely light room overlooking the gardens and is close to the shared living/dining area which means there are always staff and other residents passing by. He moved to the Care Floor when his mobility started deteriorating and he needed medical care, as a family this gave us great peace of mind, we knew he was being looked after. The nursing and care staff are absolutely amazing, always cheerful and ready to chat whilst doing their duties. Dad is still very much involved with the activities provided by a very enthusiastic team downstairs in the hub of the village where he is able to interact with residents living in other areas of Richmond. All the staff from the maintenance team, the cleaners, the hospitality team, the lovely receptionists, carers and nurses are just wonderful, so kind and always smiling.

Nuala and I have four kids ages 10-12. So it was a huge leap for us booking into RV. But the kids visit often (and are made very welcome) and it's been easy for Nuala to make trips home as often as she wants. Nuala isn't a typical resident, but she's been made to feel really welcome and really included. Her stay here hasn't felt like a response to a crisis situation. It's been more like a period of rest and healing that she really needed. It's been a source of reassurance to me to know that my beautiful wife is being so well cared for. So thank you: the experience has been a joy.

Have been thoroughly impressed with the care given to my mother. All of the staff seem very friendly, caring and skilled and the accommodation and food are really good. Like a lot of people I guess my mother wasn't keen on "losing her independence" but she has been very happy with the care and service she has received.

I am very happy here in this home. The food is good, and the staff are kind and helpful. I feel I am looked after very well.

Room is comfortable, but could be a bit larger (some are) but I have an amazing view from my room.

My husband was diagnosed with IBM( a form of muscular dystrophy with no treatment available) in 2013. We made the decision to move to Richmond in 2016 and he has coped with Dom Care help until end of August this year when he could no longer stand or transfer. He was immediately offered respite care on the care floor as he required hoisting up from bed and back to bed at the end of the day. He initially had 3 weeks respite while I prepared his flat for his return. However he felt so much safer on the care floor and received the care and attention that he needed. The staff were very welcoming and friendly and he made the decision to stay permanently. Not everything is perfect but we have been very impressed with the staff and the care and he has settled in very well. He is very grateful for the kind attention of the care team and the help and advice from the head, the clinical lead and the nurses.

My advice, based on our own experience, is to be very careful. Some aspects are very good, others, and in our experience this includes important elements of care ranging from handling, through hydration to hygiene, are poor. It may help you to know that both CQC and the local authority have done inspections recently based on concerns and complaints raised. Checkout their reports, they are more than fair, if not a little generous, in their ratings. Want to know more, ask to be put in contact with the friends and families group for home. Finally, I would be grateful if this review is not met with the usual BUPA response of 'please get in contact etc.'. I have made our views very plain over and very little has improved, to respond now would frankly be disrespectful.