Care Homes Owned by Richmond Villages in Oxfordshire

on the care floor as he required hoisting up from bed and back to bed at the end of the day. He initially had 3 weeks respite while I prepared his flat for his return. However he felt so much safer on the care floor and received the care and attention that he needed. The staff were very welcoming and friendly and he made the decision to stay permanently. Not everything is perfect but we have been very impressed with the staff and the care and he has settled in very well. He is very grateful for the kind attention of the care team and the help and advice from the head, the clinical lead and the nurses.

others, and in our experience this includes important elements of care ranging from handling, through hydration to hygiene, are poor. It may help you to know that both CQC and the local authority have done inspections recently based on concerns and complaints raised. Checkout their reports, they are more than fair, if not a little generous, in their ratings. Want to know more, ask to be put in contact with the friends and families group for home. Finally, I would be grateful if this review is not met with the usual BUPA response of 'please get in contact etc.'. I have made our views very plain over and very little has improved, to respond now would frankly be disrespectful.

- nothing was too much bother. There were activities which he could participate in or not and there were always other residents around who he could sit and chat to. The facilities were very high quality and there was always plenty of good food. As it became clear that he needed more care it made things so much easier that he could just move to a different part of the Village. He could continue with some of the activities that he loved and also had care from people who knew and looked out for him. From my perspective the communications with the staff at RV were excellent. They saw him everyday and were able to help me to make the best choices for him.

The staff are great.
Management, maintenance, the staff in the laundry, restaurant, reception, activities team.and those that keep everything clean and tidy, they all convey the professionalism you would expect from company under the healthcare provider umbrella. The nursing/care staff are real professionals and convey genuine patience and kindness. You can't be trained to do that. These are qualities people start to nurture in their childhood. It is something you just have or don't have. The leadership team can be very proud of all their staff. Beyond the lovely building and grounds, the nice décor, the clean and tidy environment, it is the people here that make the difference.

after 6 months am chasing this up.

for 3 weeks respite in January to try it out and everyone is so helpful and caring and cheerful. Having had such a great stay I decided to move to Richmond care home permanently and moved in at beginning of April to a beautiful room that I am over the moon with. There are facilities for the hydro pool and sauna which are great and lots of activities to get involved in plus trips out and supper clubs and entertainment. All the staff from the housekeepers, carers and up to the management are very helpful and you can speak to the manger at anytime if you wish to - and I was very honoured to be invited onto the mangers table at the monthly supper club. Also I am making lots of new friends.

They took time to find foods and textures which she could manage to consume. Our family were happy with the care Mum received and also the support for her relatives.
Thank you.

regretted that decision.
The care she has received has been exemplary, the staff unfailingly kind and, whilst my sister cannot really appreciate them, the surroundings beautiful.

and patience. She has adjusted to being in the home with the help of staff. She is encouraged to join in all activities and performances which she enjoys.

the back of drawers. Communication is a very big problem, emails ignored, concerns from family not addressed! Or when chasing up issues we then discover yet another member of staff has left - over the 3 years there has been several changes of head of care leading to lack of continuity. RVW - rather than using a 'use it or lose it' approach, are much happier using 'let's ensure they lose it as quickly as possible' such as using a hoist rather than encouraging residents to walk. My family member was told to use his pad when asked to go to the toilet! There is a certain lack of independence and lack of dignity. Richmond Villages and BUPA all seem to be happy with this lack of care!

consistent patience and overall care. Richmond Villages, Letcombe Regis has timed out to be the very best option for us in our declining years, allowing residents to remain in their homes whilst having care facilities convenient on-site. I have marked some as satisfactory, but also mean it to be 'good', as my husband's condition can only allow him to experience everything to a certain level.

offers reassurance. Lovely staff organise activities in the afternoons. The level of care, dedication, empathy, and warmth provided by the carers is truly above expectation (my mother moved from another care home to be closer to me, she is 98).
My mother is safe and happy. Thank you.

to the gentle and patient care staff that work so hard looking after her.

living to a year in assisted living and now on to the care floor. I have experienced nothing but kindness and compassion for her since her mental health began to decline. All departments have really cared about her, the girls in hospitality missed her when she could not make it down for meals, the housekeeping team were caring and kind to her, especially two in particular and the dom care team were wonderful at popping in to check on her if they were passing, spending time with her and collecting her meals for her, with special thanks to three girls in particular not to mention the lovely girls on reception and the senior team. You have all helped in her journey, thank you.

give feedback on the service. It has always been well received by the care manager and either changes made or the rationale explained.

to all staff on Sycamore for the outstanding level of exceptional care they recently gave my father in about the last six weeks of his life. We could not have asked for better. Without exception, all the staff were very loving and did everything they could to make my father feel comfortable and deeply cared for. They were also very supportive of the family at a difficult time, were always available to us, and sent frequent updates. Everything was handled very sensitively and with great attention to detail. This gave my father and his family total peace of mind. I could not recommend the Sycamore Unit more highly. A huge thank you to the head of care and all her staff for outstanding work.

a carer to support me whilst showering.
Surprised there was no telephone in the room until it was requested. The mobile signal is genuinely very responsive.
I would definitely ask to come again if necessary.