"I would like to extend my heartfelt thanks to all staff involved in providing care and dignity to my father. I felt that everyone valued…"
Read all 76 reviews
from £1,595 / week
53 Rooms
Location Type
Care Home
Rated ‘Good’ in all areas by the CQC (February 2026), Richmond Villages Letcombe Regis is an award-winning retirement village featuring an exquisite selection of independent and assisted living ... Read more
"All staff been very friendly and helpful with advice that has been very helpful. Only found shower water pressure too strong but am 85.…"
Read all 67 reviews
from £1,525 / week
63 Rooms
Location Type
Care Home
Discover a stunning care home set within a vibrant retirement community at Richmond Villages Witney.
The community is designed to enhance the health, happiness, and wellbeing of its residents. ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Learning Disability Care
Mental Health Care
Richmond Villages Reviews in Oxfordshire (143)
9.7
Richmond Villages has a Group Review Score of 9.7 (9.660) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Richmond Villages must have a Review Score.
from Nigel G (Son of Resident) published on 19 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum was a resident in the care home after having many falls in her independent living apartment on the same site. I had to make the decision to put her in the home. I was worried about doing this but in retrospect shouldn't have been. The nursing staff and the carers, in fact the whole team from
the top down were superb. I had help and reassurance from everyone. In many ways it felt like a family and when mum sadly passed away, on top of her loss, I felt a sense of loss for all the wonderful people there.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to write a review, the team and I are glad that we were able to support and help Mum live her best life as a resident at Witney. Also good to see you were supported as a family.
from Samantha M (Daughter of Resident) published on 19 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum came to Richmond Village initially in an assisted living apartment, in October 2024. All the staff were very friendly and the domiciliary staff were very helpful which helped mum settle in. Unfortunately mum deteriorated quite quickly she had to go to the care floor, in December 2024, but mum
again, settled in well and all the staff and carers were very friendly and helpful. I am fully informed about how mum is by email or a phone call if something unexpected happens. The activities team work hard to engage the residents in activities, be it singing, painting, throwing balls or gardening. Mum is very happy here and her friends who visit occasionally have remarked what a nice care home it is, and that it feels more like a hotel. I can visit at any time which fits in with my work and we often go downstairs or outside, weather permitting, for a coffee and a chat. The opportunity for mum to have her nails painted and hair coloured and cut is a nice treat.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you for taking the time to write a review and great to see you are pleased with how Mum is looked after plus how much she enjoys being a resident here in assisted living before moving to the care floor. Kind Regards, Martin
from G C (Son of Resident) published on 18 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I would like to extend my heartfelt thanks to all staff involved in providing care and dignity to my father. I felt that everyone valued and respected him and was genuinely invested in his comfort and wellbeing.
Reply from Debbie Paggett, Village Manager at Richmond Villages Letcombe RegisFirstly, I would like to thank you for taking time to complete a review. And thankyou for your kind words. I will ensure the team has sight of your review as Team feedback is key to driving standards and customer improvements. Our team do put our residents care at the heart of everything we do and thank you again for your lovely message.
from Philip G (Respite Resident) published on 17 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All staff been very friendly and helpful with advice that has been very helpful. Only found shower water pressure too strong but am 85. Nice meadowland walk to use, could even use for a holiday.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyI really do appreciate the time you have taken to write a review and so glad that you enjoyed your stay in every aspect at Richmond Village Witney Care Home. Kind Regards, Martin
from Caroline T (Daughter of Resident) published on 5 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has been on the care floor at Witney since January 2024; she had moved into the village as an independent lady in 2015 during the building phase and then to assisted living 8 years later. Throughout her journey at Richmond Village Witney she has experienced nothing but genuine care and help. All
the staff have been exemplary from the team helping to buy and sell her various properties, the dom care team on assisted living and all the care staff on Mulberry. They take everything in their stride, are calm and caring. I am fully informed of how Mum is by email and calls if necessary. Everyone is friendly and approachable, the girls who come into clean always have a chat too. I can visit at any time which fits in with my schedule too.
Reply from Carla Timms, Senior Village Adviser at Richmond Villages WitneyWe very much appreciate your kind words Caroline, we will ensure they are shared with the team. Many Thanks Carla
from B G (Resident) published on 22 May 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I came to Richmond Villages for 3 weeks respite care after a debilitating illness. I came in a very weak state but in those 3 weeks with the care staff and excellent food I am leaving well on the way to a full recovery.
On the negative side my biggest complaint was my bed which was so uncomfortable
that I had very little sleep. My one observation of the daily meal routine is that supper at 5 pm through to breakfast usually after 9 am is too long between 2 main meals, although I appreciate there are always drinks/snacks available.
My final praise must go to the hospitality staff who brightened up each day.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to write a review and praise our team who supported you during your recent respite stay. I take on board your comments about the comfort of the bed, which I shall discuss with the relevant team. Kind Regards, Martin
from Brian F (Respite Resident) published on 21 May 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
All very good, staff and facilities are fine. My time there was fine.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to write a review, the team and I are delighted that you have enjoyed your respite stay Kind Regards, Martin
from Nuala B (Resident) published on 15 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am blessed to have been nearly a year on the care floor at Richmond Villages Witney. I have been happy and cared for and even loved. These many women and men do something truly honourable: they clean up, they laugh, they bandage, they administer care and hope and wisdom. They work wonderfully as a
team - the carers, nurses, hostesses, activities team and management. They do all this for me and every resident here - giving meaning to the term "patient-centred care". They wipe our tears, hold our hand, and 12 hours a day and 12 hours a night, they remind us there is life and joy still to be had. I thank them all, truly, and recommend the care floor with all my heart.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for your kind comments, we as a team are truly delighted to have you here with us. Your positivity, happiness, determination and joy is endless. Kind Regards, Martin
from Mary A (Resident) published on 15 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Overall general care very good.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to write a review on Richmond Village Witney Care Home and glad to see that the majority of your scoring has been 5. We will work with you to improve your satisfaction on areas below 5! Kind Regards, Martin
from Jane A (Daughter-in-law of Resident) published on 8 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My 99yr old mother in law moved to Richmond Village for an initial 3 week respite stay after a couple of falls. We extended this weekly for a while and eventually decided to make the move permanent. This was because we realised that the fantastic care package offered and tailored to individual needs
was exactly what she needed and beyond what we could find elsewhere. She had a room overlooking the croquet lawn. Staff really are very discrete and hard working. The senior nursing staff helped with a health care application. There is a regular programme provided by the Activities team who encourage residents to join in but there is no pressure to participate. She was very particular about her food but found very little which wasn't to her taste. The restaurant staff were always friendly. Visiting family often commented it was like an hotel. Moving to Richmond was absolutely the right thing and I think it's fair to say that residents and staff get to know each other as individuals.
Reply from Carla Timms, Senior Village Adviser at Richmond Villages WitneyThank you so much for taking the time to write such a wonderful review. It is positive to hear how in every area you have felt we provide the best care and support we can. I will make sure your feedback is shared with the wider teams. Kind Regards Carla
from Mark P (Son of Resident) published on 6 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I cannot fault the overall care and support that the team gave my mum. We, as a family, are so grateful.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to write a review about the experiences of your Mum on the care floor and the team are delighted to have cared for her. Kind Regards, Martin
from P T (Daughter of Resident) published on 23 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Having started his journey with Richmond Village in Witney in an independent living flat nearly ten years ago my father is now permanently on the Care Floor. Here he has a lovely light room overlooking the gardens and is close to the shared living/dining area which means there are always staff and
other residents passing by. He moved to the Care Floor when his mobility started deteriorating and he needed medical care, as a family this gave us great peace of mind, we knew he was being looked after. The nursing and care staff are absolutely amazing, always cheerful and ready to chat whilst doing their duties. Dad is still very much involved with the activities provided by a very enthusiastic team downstairs in the hub of the village where he is able to interact with residents living in other areas of Richmond. All the staff from the maintenance team, the cleaners, the hospitality team, the lovely receptionists, carers and nurses are just wonderful, so kind and always smiling.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to submit your review, its great that Dad has the benefit of being supported for his care needs on the care floor and still visits friends and the facilities in the wider village. Dad is such a popular person with all the residents and team at Witney. His positivity shines through Kind Regards, Martin
from Harry B (Husband of Resident) published on 10 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I'm husband to a relatively young person at Witney Richmond. My wife, Nuala, is disabled and she is in for a long-term respite stay. The experience has been so positive. She has proper care - especially lots of really kind, personal human interaction. She's made proper friends with staff and residents.
The spa facilities have been amazing, the food has been great - and, again, real personal warmth everywhere.
Nuala and I have four kids ages 10-12. So it was a huge leap for us booking into RV. But the kids visit often (and are made very welcome) and it's been easy for Nuala to make trips home as often as she wants. Nuala isn't a typical resident, but she's been made to feel really welcome and really included. Her stay here hasn't felt like a response to a crisis situation. It's been more like a period of rest and healing that she really needed. It's been a source of reassurance to me to know that my beautiful wife is being so well cared for. So thank you: the experience has been a joy.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for the positive response and I know from chatting to your dear wife that her regular stays here enhance her rest and healing. Positive to know that the team, care, property along with the wellbeing Spa facilities and constant access for you and the children supports. Kind Regards, Martin
from Adam M (Son of Resident) published on 12 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Have been thoroughly impressed with the care given to my mother. All of the staff seem very friendly, caring and skilled and the accommodation and food are really good. Like a lot of people I guess my mother wasn't keen on "losing her independence" but she has been very happy with the care and service
she has received.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to write a review regarding your mothers recent stay with us at Richmond Village Witney Care Home and that she/you felt that she was cared for by the team and that she enjoyed the surroundings and food. Kind Regards, Martin
from K T (Resident) published on 23 December 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I am very happy here in this home. The food is good, and the staff are kind and helpful. I feel I am looked after very well.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you for taking the time to complete the review, we are delighted that you are happy here at Richmond Village Witney Care home. We catch up with you to deliver complete 5star service in all areas Kind Regards, Martin
from Patricia B (Resident) published on 2 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Food quality is good but sometimes could be more flavoursome.
Room is comfortable, but could be a bit larger (some are) but I have an amazing view from my room.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you for taking the time to review our care home and delighted that you are enjoying all aspects of your stay with us, especially the team looking after you, the activities you participate in and the view from your windows. I will catch up with chef, reference your comment on more food flavour. Kind Regards, Martin
from M F (Wife of Resident) published on 27 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband was diagnosed with IBM( a form of muscular dystrophy with no treatment available) in 2013. We made the decision to move to Richmond in 2016 and he has coped with Dom Care help until end of August this year when he could no longer stand or transfer. He was immediately offered respite care
on the care floor as he required hoisting up from bed and back to bed at the end of the day. He initially had 3 weeks respite while I prepared his flat for his return. However he felt so much safer on the care floor and received the care and attention that he needed. The staff were very welcoming and friendly and he made the decision to stay permanently. Not everything is perfect but we have been very impressed with the staff and the care and he has settled in very well. He is very grateful for the kind attention of the care team and the help and advice from the head, the clinical lead and the nurses.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you for taking the time to convey your experiences, it is good to know that the transition from assisted living to the care floor has been a positive move. Looking forward to catching up with you to discuss the areas that will make it perfect for you both. Great to know the team and the care they deliver has enabled him to settle in. Kind Regards, Martin
from Derek T (Son-in-law of Resident) published on 24 September 2025
Submitted via Website • Report
Overall Experience3.0 out of 5
It is now some 4 months since the passing of my father-in-law. I thought now might be an appropriate time to offer a word of warning to those who might be thinking of moving their relative to the Care Floor.
My advice, based on our own experience, is to be very careful. Some aspects are very good,
others, and in our experience this includes important elements of care ranging from handling, through hydration to hygiene, are poor. It may help you to know that both CQC and the local authority have done inspections recently based on concerns and complaints raised. Checkout their reports, they are more than fair, if not a little generous, in their ratings. Want to know more, ask to be put in contact with the friends and families group for home. Finally, I would be grateful if this review is not met with the usual BUPA response of 'please get in contact etc.'. I have made our views very plain over and very little has improved, to respond now would frankly be disrespectful.
from Peter G (Respite Resident) published on 1 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Over all very good experience. Some lack of comminication between departments particularly with the kitchen,/ restaurant.
Quality of food and choice variable particularly in the evening
Reply from Debbie Paggett, Village Manager at Richmond Villages Letcombe RegisFirstly, I would like to thank you for taking time to complete a review. And thank you for your feedback which is always welcomed so we can improve the services we provide and our customer journey. We very much look forward to welcoming you back to Letcombe in the future.
from R W (Daughter of Resident) published on 27 August 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Dad was a resident at Richmond Village Witney for about two years. Firstly in one of the assisted living suites and then for the last months of his life on the nursing home floor. Whilst it had taken some persuading for him to move from his home, once he got there he loved it. The staff were great
- nothing was too much bother. There were activities which he could participate in or not and there were always other residents around who he could sit and chat to. The facilities were very high quality and there was always plenty of good food. As it became clear that he needed more care it made things so much easier that he could just move to a different part of the Village. He could continue with some of the activities that he loved and also had care from people who knew and looked out for him. From my perspective the communications with the staff at RV were excellent. They saw him everyday and were able to help me to make the best choices for him.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyIt was an absolute pleasure to have Dad with us at Richmond Village Witney, from his days in assisted living through to looking after him on the care floor. He is missed by residents and staff alike. The comfort for us is that the team supported him in living his best possible life, seeing his positivity, cheerfulness and constant smile. A true Gent.
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