Care Home Owned by Richmond Villages in Worcestershire

when the staff are under pressure, they remain calm and considerate.

the care and compassion we are shown is also second to none, if you are looking for a special place for a special person then I would highly recommend Wood Norton.

has had a stroke which has affected all of her left hand side, she cannot walk, she needs to be hoisted out of bed into a wheelchair or onto a bed pan, this makes it all the more difficult for her, but with the help of carers and all the staff at Wood Norton, she is managing very well.

staff are so thoughtful & Dad wants for nothing & they will even fetch him a glass of wine if he so wishes! This is a very hard time for our family but the atmosphere & light, clean & airy 'home' makes it a pleasure to visit.

it was VE Day there was a party for the residents (with special entertainers for the event), They let Mum settle into her new beautiful environment, fed her then asked if she would like to join in with the celebrations - well she did and my last look at her before I left to go home was Mum included in a round table with others - she was singing - what more could you ask for - this Nursing Homes is remarkable & the staff should receive every accolade - thank you

to Marlbrook Ward and Dad to Hanbury, the first time they had been apart in 70 years. The care and attention that the staff have given to make this work, going beyond the norm has been wonderful and working it so they still have valuable time together during the day.
We cannot thank everyone at Wood Norton enough, and that goes for staff in every function and at every level. At what are difficult times they are caring and fully understand the situation / issues involved.
Many thanks to everyone.

liaise with local doctors practices, occupational and physiotherapists. They have organised hospital transport and provided additional equipment as required.
Staff are on call 24/7 and are kind, helpful, considerate, friendly and caring. They encourage mum to join in with activities both on the care floor and within the village generally.
The food is extremely good, there are always three choices for lunch, and the vegetarian option is appetising and appealing- so much so that our father often joins her for lunch!
Our parents are going to remain at Richmond Village in one of the assisted living suites where mum will have the benefit of domiciliary care in a caring and safe environment.

this didn't happen. With one exception I was not very impressed with the staff, and the day I was told that the ward was not a hotel was the day I moved Mum out of the care wing and into the Assisted Living wing.
I was grateful that they took her as we were desperate but I would think twice if she needed to go back into the care wing.

was homely and relaxing, providing the perfect place to rest and recuperate. The care team was second to none, nothing was too much trouble. I observed many interactions between Mum and the staff, who were always friendly and respectful.
Mum left Wood Norton's Care Floor a much stronger person than when she arrived. We are very grateful to all the staff who helped her recover.

and airy.
The food was appetising, piping hot, beautifully presented, and very tasty. To begin with, she wasn't eating much so the kitchen made her an individual plate to suit her taste on the day.
She definitely recovered very well and rebuilt her confidence.
She is living independently back at home.
I would strongly recommend WN for any care requirements.

compassion and respect, as myself and my family were.
All staff from nurses and carers to cleaners, hosts, receptionists and administrators, were kind, caring and very respectful. All are very in tune to the needs of residents and families.
Mum spent her last few months there, where she was treated with compassion and dignity, until she sadly, peacefully passed away.

the staff were delightful, kind, thoughtful and seeing that, was needed to help me. I recognise that their care speeded up my recovery from the operation.

beautiful decor, cleanliness and fresh smell of the entire facility. The managers, nursing and care staff could not have been more attentive - checking on Mum and I frequently and showering her with love and kindness. The nurses were always willing to answer questions or address my concerns about her condition and they never made me feel like a nuisance. They spent time getting to know us and updated me daily on how she was doing. Mum could not talk but I knew from the way her face would light up with a big smile when she was with the staff that she felt safe and cared for. As she approached the very end of her life I was allowed to stay and the staff were so supportive and respectful. I 100% recommended them.

(probs because I was in Christmas and New Year) and difficulty in replacing any pills that had run out.

time there that the care was exceptional, the staff were so friendly, supportive, thoughtful, professional, brilliant!
A huge thank you to all the staff, care, cleaning, kitchen, reception and management. I was always made to feel very welcome when visiting, I will miss seeing them all (and the cups of tea). Thank you.