Care Homes Owned by Richmond Villages in Worcestershire

Mum has recently become a permanent resident of Richmond Village in hte nursing wing. She's being brilliantly looked after, with a team who are happy to help in any way they can. It's a strange time for her, moving out of her own home, but the team are doing everything they can to make her feel comfortable in her new space.

The carers, nurses and Manager were exemplary in everything they did, and we cannot thank them enough.

Since moving to Richmond Village. Wood Norton, my mother has received the care and attention she needed to help her live a fulfilled and secure life. For us, her family, it is all we could ask for.

It has made a huge difference to her and to us also, relieving us of the constant worry and stress when she was on her own.

My mother moved to Wood Norton in September 2023, initially for respite, then residency. It took her some time to adjust, but thanks to the wonderful and caring staff, she was soon happy. Whenever there has been a medical issue, it has been dealt with urgently, and the care provided exemplary. Even when the staff are under pressure, they remain calm and considerate.

The staff are incredibly kind and professional, making my dad feel at home and always loved. The facilities are very clean, warm and spacious. All the staff are attentive, professional, and genuinely care about the residents' wellbeing. Not only do they make my dad feel special but also when we visit the care and compassion we are shown is also second to none, if you are looking for a special place for a special person then I would highly recommend Wood Norton.

Our experience with the Wood Norton home has been very good, the meals - the service- the care and attention that the carers give also the medical service the nurses provide, all of these make my wife feel cared for, also for me when visiting my wife on a daily basis. The staff look after me. My wife has had a stroke which has affected all of her left hand side, she cannot walk, she needs to be hoisted out of bed into a wheelchair or onto a bed pan, this makes it all the more difficult for her, but with the help of carers and all the staff at Wood Norton, she is managing very well.

The care my dad has recieved has been second to none. From the moment we arrived & were greeted by a wonderful team of staff who straight away put both my dad & myself at ease & it was very apparent that he was in the right place & would be well cared for, indeed this has exceeded expectations. The staff are so thoughtful & Dad wants for nothing & they will even fetch him a glass of wine if he so wishes! This is a very hard time for our family but the atmosphere & light, clean & airy 'home' makes it a pleasure to visit.

Almost no words that can show my gratitude to the kindness, efficiency that all of the staff gave to both my Mum and me to make us welcome on her first day at the Wood Norton. They had everything ready for her arrival, well aware of the medication she requires, made sure everything was perfect. As it was VE Day there was a party for the residents (with special entertainers for the event), They let Mum settle into her new beautiful environment, fed her then asked if she would like to join in with the celebrations - well she did and my last look at her before I left to go home was Mum included in a round table with others - she was singing - what more could you ask for - this Nursing Homes is remarkable & the staff should receive every accolade - thank you

Many thanks to everyone.

Our parents are going to remain at Richmond Village in one of the assisted living suites where mum will have the benefit of domiciliary care in a caring and safe environment.

I was grateful that they took her as we were desperate but I would think twice if she needed to go back into the care wing.

After a short stay in hospital, Dad was unable to return to his suite in assisted living at Wood Norton, so he moved onto the care floor for palliative care. Hanbury staff looked after Dad very well for the final few weeks of his life, in a warm, caring, and friendly environment.

Mum left Wood Norton's Care Floor a much stronger person than when she arrived. We are very grateful to all the staff who helped her recover.

I would strongly recommend WN for any care requirements.

We cannot praise Hanbury Floor staff highly enough. Their care was second to none. The cleanliness was excellent. My Uncle's stay here was a home from home once my Auntie could no longer care for him at their home.

The staff are very kind and caring and are always here for me, the nurses and manager are very good.

Mum spent her last few months there, where she was treated with compassion and dignity, until she sadly, peacefully passed away.

Following an abdominal operation in hospital, I was cared for on 'Hanbury' by a wonderfully experienced team. It made such a difference to my recovery having a lovely room with a beautiful outlook across fields and woodland, and to have thoughtfully appointed wet room as well as adjustable bed. All the staff were delightful, kind, thoughtful and seeing that, was needed to help me. I recognise that their care speeded up my recovery from the operation.

Lack of care! The employees are just doing a job in my opinion. Have been told lots of false truths about my Mother's care in the time she has been there.