Care Home Owned by Richmond Villages in Northamptonshire

wishes. She is given all the time she needs, never rushed, and nothing is too much for them to do. They have done a super job keeping her clean and comfortable. This month she stopped wanting to eat for a couple of days because of her teeth. Luckily, they managed to remove them, clean them and put them back in, all whilst maintaining her dignity and calm, so she did not get anxious or stressed. She has had all her needs met and is happy and content. The whole team looking after her could not have cared for her in a better way or shown any more kindness, and patience. Every day they work with dedication and professionalism and mum could not be happier and more comfortable.

and someone is always available to speak to me if I have my worries or concerns. He is always treated with kindness, dignity and respect by all the wonderful staff and this is extended to myself which always makes visiting a real pleasure. The home and the facilities provided are excellent as are all the amazing staff that contribute to making it so.

been compassionate and friendly and made my nan welcome and feel cared for. The Manager has been approachable and very professional. This is how care should be. Thank you all so much.

wait sometimes if more than 2 residents' buzzers went off, and the staff changeover into evening was very evident in the amount of contact that was possible. The home itself was spotless and kept at a reallly good temperature for older people who feel the cold. Everyone from the top management, the care staff and assistants and support staff genuinely seem to love their jobs and were all caring and thoughtful. My family wouldn't hesitate to recommend Richmond Villages.

and one other staff member for their support in looking after mum.

and compassion by all of the staff. I would thoroughly recommend Richmond Northampton.

she had been so welcomed, looked after and entertained that she admitted that she was really looking forward to moving into an apartment.

the catering staff delivered cooked meals to them. With their laundry being done weekly this has really helped me. My father has now moved into Meadow Ward, the whole team have welcomed him, the care is amazing, again all his needs are catered for. The activities that he joins in with all help him feel safe and content.

were able to transfer her to the care floor. The nursing team are very professional. I am confident that she is in a safe place under the watchful eye of the health staff. Generally speaking, everyone with high needs is looked after exceptionally well.

Main meals are served communally and provide another socialising occasion. My experience during my three days was really excellent; most enjoyable and I felt I had been amongst friends. Would thoroughly recommend.

least take some comfort in the fact that we did our absolute best for her in securing her a place at Richmond Villages. Our mother was quite shy and didn’t find it easy to interact with anyone that wasn’t family; however, many of the staff formed bonds with her and regularly got her to smile and giggle whilst looking after her. Myself and my two sisters would all highly recommend this care home.

once they have time to settle in and enjoy the facilities that they will both really benefit from all Richmond Villages Northampton Care Home has to offer!

access to the care plan, minute by minute, via the online, live; Relatives Gateway, which is brilliant for me as I can see daily what is happening with Mum, and brilliant for the staff as it frees them up from having to take so many calls. They can concentrate on the care they give, not talking about it.
I feel satisfied and safe in the knowledge that my mum, the most precious person to me, is being cared for to a high standard in difficult circumstances. Top marks to Richmond Care Village, Northampton. - Thank you.

me to focus on her needs in the certain knowledge that Mother is getting everything she needs and more. Particularly, communication is excellent and I always know if there is the slightest problem/issue which can then be dealt with in a timely fashion. I honestly believe that there is nowhere that my mother would receive better care. The staff's commitment to continuing excellence is to be commended.

24/7 care.
It is with deep gratitude and I would like to place on record the five-star care my wife receives from the care home manager, who runs an open-door office, the clinical lead nurse and her team of highly qualified nurses. Also the wonderful team of carers who truly care for my wife like a member of their family.
Despite my wife's, often difficult, attitude she is treated retaining her dignity at all times
The cleanliness standards re: laundry, bedding and her private suite provide her with an environment like a five-star hotel.
The above provides me and the family with great confidence, she is indeed in the right place at the right time in her life.

receptive to any concerns and addressed them promptly and with efficiency.
If someone needs to be in a nursing home I have found this one to be one of the best. This home is always well furnished and spotlessly clean with no unpleasant odours.
The staff attend to all my mother's needs daily including all personal care and I have had no issues with this.
I have found the staff to be kind and helpful and more importantly, my mother has had no concerns either.

are excellent, and the quality of the accommodation is good. With such a broad range of activities to keep Mum amused and engaged in everyday life, and such high standards of care, I have peace of mind knowing that Mum is safe and being very well looked after. On the rare occasions when issues have arisen, these matters have been promptly and thoroughly investigated, and fully resolved.