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Care Homes Owned by Richmond Villages in Cheshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Richmond Villages in Cheshire

Only the locations & reviews in Cheshire for Richmond Villages are showing below.

View the details of all 10 locations (with 781 reviews) owned by Richmond Villages

Richmond Villages Locations in Cheshire (2)

 - Browse 2 Care Homes owned by Richmond Villages in Cheshire
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Richmond Villages Nantwich
St Joseph's Way, London Road, Nantwich CW5 6LZ 
9.9 155 reviews
Richmond Villages Nantwich, Nantwich, Cheshire
"Mum has lived in Richmond Nantwich Village Centre since last summer and is healthier and more relaxed for being there. It great to she is…"   Read all 155 reviews
  • from £1,650 / week
  • 42 Rooms
Location Type Care Home

Richmond Villages Nantwich is a vibrant and integrated retirement community designed to enhance the health, happiness, and wellbeing of its residents. Richmond Villages Nantwich is proud to offer ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
Richmond Villages Willaston
Richmond Willaston, 261 Crewe Road, Willaston, Nantwich CW5 6GX 
9.7 62 reviews
Richmond Villages Willaston, Nantwich, Cheshire
"Every single employee we had contact with was a fine example of dedication to their profession. So many went above and beyond on a daily…"   Read all 62 reviews
  • from £1,600 / week
  • 71 Rooms
Location Type Care Home

Bupa care home in Richmond Villages Willaston is a Specialist Dementia Village inspired by the Dutch 'household' model and is a sister village to Richmond Villages Nantwich just a mile away. Richmond ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Richmond Villages Reviews in Cheshire (217)

9.7

Richmond Villages has a Group Review Score of 9.7 (9.669) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Richmond Villages must have a Review Score.

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Review of

Richmond Villages Willaston

from K W (Daughter of Resident) published on 6 July 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in the home for a couple of months following the move from another home due to care needs. The staff made mum and us very welcome.


Activities are varied and well run - a big thank you to the team and special thank you to Helen who regularly takes Mum on a walk in the beautiful gardens.


We feel Mum is well looked after but would like to see more check ups on mum while we are around, not sure if they rely on us while we are there.


Rooms are well presented, regularly cleaned, decent size with en suite and very bright and light.


Overall would definitely recommend.

Reply from Nicky Vaughan, manager at Richmond Villages WillastonThank you for taking the time to share your feedback and for recommending Richmond Village Willaston.
We are delighted to hear that your mum has settled well since joining us and that both she and your family were made to feel so welcome. It is wonderful to know that she enjoys the varied activities on offer, and we will be sure to pass on your special thanks to Helen, who will be thrilled to know that her walks with your mum are so appreciated.
We are also pleased that you are happy with your mum's room and the care she receives. Thank you for your constructive feedback regarding wellbeing checks during family visits. Please be assured that our team continues to monitor and support residents throughout the day, and we will reflect on your comments to ensure we maintain the highest standards of care and communication.
Thank you again for your kind words and support.
Best wishes,
Nicky
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Review of

Richmond Villages Willaston

from Samantha H (Daughter of Resident) published on 1 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single employee we had contact with was a fine example of dedication to their profession. So many went above and beyond on a daily basis, and not just for Dad, but the whole family. I wonder if each staff member gets verbal recognition/praise regularly from the management team? They deserve it
- daily, from the fab chef to the laundry to the carers. It is their hard work that made Dad's care such a positive one. Yes the facilities are lovely, the security excellent, but it was the people on the ground that makes this care home outstanding. It is impossible to name even 20 individuals for specific praise; it really is all of them. Please do something to recognise that from us.
Reply from Nicky Vaughan, Manager at Richmond Villages WillastonThank you for your incredibly kind and heartfelt review. We are delighted to hear that your father's experience with us was such a positive one.
Your recognition of our team means so much. While our facilities are important, we agree that it is our people who make Richmond Village Willaston special. From our carers and nurses to our chef, housekeeping, laundry and support teams, every colleague plays a vital role in supporting residents and their families.
I was particularly touched by your comments regarding staff recognition. Since joining as Village Manager a few months ago, recognising and celebrating our colleagues has been a priority. We regularly acknowledge outstanding contributions through recognition awards, Care Friends points and personal thanks, and I will ensure your wonderful feedback is shared with the whole team.
Thank you again for your kind words and support.
Best wishes,
Nicky Vaughan
Village Manager
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Review of

Richmond Villages Willaston

from David S (Husband of Resident) published on 1 July 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has been a resident in the home for some 18 months and during this time she has received first class care.The staff are dedicated, compassionate and make a huge effort to ensure that the residents are involved in the various activities,but also recognise that not everyone wants to join in
and cater for this accordingly.
I have been really impressed at the ease of communication with the staff and their willingness to be open about any problems- such as falls- this really does inspire confidence.
As far as I and the immediate family are concerned she is in the best place getting the care that her complex needs require.
Reply from Nicky Vaughan, Manager at Richmond Villages WillastonThank you for your wonderful feedback and for taking the time to share your experience with Richmond Village Willaston.
We are delighted to hear that your wife has received first-class care during her time with us. Your kind comments about our dedicated and compassionate team are greatly appreciated and will be shared with them.
It is particularly pleasing to know that you value both the range of activities available and our person-centred approach, which respects each resident's individual preferences. We are also grateful for your comments about communication. Keeping families informed and being open and transparent is extremely important to us, and we are pleased this has helped build your confidence in our care.
Thank you for placing your trust in our team. It means a great deal to know that you and your family feel your wife is receiving the care and support her complex needs require.
Best wishes,
Team at Richmond Village Willaston
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Review of

Richmond Villages Willaston

from D E (Daughter of Resident) published on 26 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident on the care floor for just under a year. After experiencing rehab care in other setting's, we were worried about mum going anywhere long term.
After searching we were lucky to get mum a place at RV.
The care mum receives is excellent. The nursing staff are brilliant and
always listen. If I have any concerns they have normally already picked this up and already acted on them.
The staff ratio is really good and the carers work really hard. Everyone is really friendly and I have often seen staff sitting and talking to the residents and holding their hands as if they were their own grandparent. Their kindness is so reassuring. I know that mum is safe and well cared for.
The entertainment team, well what can I say, mum just loves all the entertainment especially the singing.
I am eternally grateful that mum is there and cant thank all the staff enough.
Reply from Gemma Lamph, Administrator at Richmond Villages WillastonThank you so much for taking the time to share your experience - your words are truly touching and deeply appreciated.
We understand how difficult it can be to find the right long-term care setting, so it means a great deal to know that you feel reassured and confident in the care your mum is receiving with us at Richmond.
Your kind comments about our nursing team and carers will be shared with them all. They work incredibly hard to provide not only high-quality care but also genuine compassion, and it is so rewarding to hear that their kindness and attentiveness have made such a positive difference to both you and your mum.
We are also delighted to hear how much your mum enjoys the activities and entertainment - especially the singing! Creating joyful moments is such an important part of what we do.
Thank you again for your trust and for your heartfelt feedback. It is an absolute privilege to care for your mum.
With our warmest wishes,
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Review of

Richmond Villages Willaston

from M D (Son-in-law of Resident) published on 26 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to say a few words to pass on our recommendation. You never plan for this journey as it's uncharted waters. From the first telephone call, Clair held our hands to ensure it was the right place for Mum. Mums are like precious stones and we have been blessed that the whole experience has been
wonderful! The environment, the warm, caring welcome we have received from all at Richmond has been outstanding. The standard of furnishings, cuisine, attention to detail has surpassed our concerns without hesitation. First rate.
Reply from Gemma Lamph, Administrator at Richmond Villages WillastonThank you so much for your incredibly kind words - they truly mean a great deal to us all.
We understand how important and emotional this journey can be, and it has been our absolute privilege to support you and your mum during this time. Knowing that you have felt comforted, welcomed, and confident in your decision means everything to our team.
Claire and the entire Richmond team are dedicated to creating a safe, caring, and homely environment, and your feedback reassures us that we are achieving what we set out to do. Your description of mums as "precious stones" is beautiful, and we are honoured to be entrusted with her care.
Thank you again for taking the time to share your experience and recommendation - it is genuinely appreciated.
With our very best wishes,
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Review of

Richmond Villages Willaston

from Debbie R (Daughter of Resident) published on 17 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond looked after Mum for over 4 years on the nursing floor. She received the best care which was sometimes very difficult to give because of Mum's complex needs. The staff never gave up and never left her unclean or hungry, constantly monitoring and fulfiling every need, even as her condition resulted
in sad decline. The whole team, including reception, senior nurses, carers, admin and the wonderful people who do the laundry and maintenance all work together to provide a facility which does really try to be someone's home even in the worst of circumstances. We never ever wanted Mum to be in a care home, but having no choice, this was the best place she could have been. Thank you to everyone.
Reply from Nicky Vaughan, Manager at Richmond Villages WillastonDear Debbie,
Thank you for taking the time to share such a heartfelt review. Your kind words mean a great deal to everyone at Richmond Village.
Although I have only recently joined as Manager, I know the team have found it a true privilege to care for your mum over the past four years. They speak of her with great care and respect, particularly as her needs became more complex.
Your recognition of the compassion and dedication shown by all departments will mean so much to them. We strive to ensure every resident is supported with dignity and kindness, and its wonderful to know this was felt by your family.
We understand how difficult this journey can be, and it means a great deal that you felt Richmond was the best place for your mum.
Thank you again for your trust and kind words.
With warmest wishes,
Nicky
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Review of

Richmond Villages Willaston

from R E (Wife of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband arrived on the care floor over two years ago, following a lengthy stay in hospital. The care he has received has been excellent, largely due to the experience and dedication of the nursing staff. The nurse to resident ratio is very good, and each member of staff works tirelessly to ensure
good care. Carers' work is physically demanding, moving heavy mobile chairs and hoists and making every effort to get residents out of bed each day. This allows residents to make use of the outdoor spaces and patios. Staff receive ongoing training and are knowledgeable about dementia. Residents are encouraged to participate in activities regularly. Any concerns raised are addressed promptly.
The receptionists are welcoming and provide additional support.


Dementia nursing care in any nursing home is expensive, and although Richmond Village Willaston is one of the more expensive homes, in my experience , the staffing numbers and quality mean it is also one of the best.

Reply from Nicky Vaughan, manager at Richmond Villages WillastonDear Rosemary,
Thank you for taking the time to share such a thoughtful review of Richmond Village Willaston. We are delighted to hear that your husband has received excellent care and support from our nursing and care teams over the past two years.
Your kind comments about the dedication, compassion and professionalism of our staff mean a great deal. We know how demanding care roles can be, and your recognition of the efforts our teams make each day to support residents wellbeing, dignity and independence will be truly appreciated.
We are also pleased that you value our dementia care, activities, outdoor spaces and responsive approach to communication and concerns. Creating a warm, supportive and engaging environment for residents and their families is always our priority.
Thank you again for your recommendation and for placing your trust in Richmond Village Willaston.
Best wishes,
The Team at Richmond Village Willaston
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Review of

Richmond Villages Nantwich

from A S (Daughter of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived in Richmond Nantwich Village Centre since last summer and is healthier and more relaxed for being there. It great to she is so well cared for..


The home is exceptionally well managed. All the staff - carers, housekeeping,, catering, social team, (and anyone I may have omitted) are friendly

and compassionate which makes such a difference to my mum. The property and grounds are beautifully maintained and the social team provide varied daily activities, should mum choose to participate.


All in all, I thoroughly recommend Richmond Nantwich. It gives me tremendous peace of mind in knowing that we chose the right home for mum when she was no longer able to manage without care help.


Thanks to everyone and keep up the good work

Reply from Abbi Jones, Head of Care at Richmond Villages NantwichThank you so much for your lovely review and recommendation. It truly means a great deal to us to hear that your mum is feeling healthier, more relaxed and so well supported since joining Richmond Nantwich.
We are incredibly proud of our whole team, and your kind words about their compassion, friendliness and dedication will be very appreciated by everyone. It's also wonderful to know that the environment and activities are making such a positive difference to your mum's wellbeing.
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Review of

Richmond Villages Willaston

from H A (Daughter of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed for three weeks of respite care whilst we were on holiday.


We were impressed with the staff from our very first visit. The wonderful reception team, who were excellent ambassadors and who we felt made a real effort to get to know Mum and make her feel welcome, along with all the care

team. Our interactions with the administration staff were also excellent, prompt responses at all times, combined with friendly and welcoming communication.


The home itself is lovely, very welcoming and as well as somewhere nice for your relative to stay, it's a pleasant place to visit. Mum had a lovely room with patio doors to the garden, which she and her visitors enjoyed.


We are very grateful to all the team at Richmond Village Willaston for making Mum feel so welcomed and cared for. For the first time ever, we actually think she was reluctant to leave!


We hope to bring Mum back on regular basis to enjoy the dementia friendly cafes.

Reply from Claire Canning, Administration Manager at Richmond Villages WillastonThank you for such lovely feedback Helen. It was a pleasure to have your mum stay with us and we look forward to welcoming her again very soon.
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Review of

Richmond Villages Nantwich

from Gillian M (Daughter of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Richmond for over 2 years. When she arrived she hadn't been out of bed for 8 weeks. Soon she was sitting in the chair, going for lunch and enjoying the entertainment, which is fantastic. Everybody cared and looked after Mum so well. I can't speak highly enough of everyone, including reception,
care team, management, kitchen team, cleaners and generally everyone to come into contact with Mum. It's a lovely place, the room was very nice and the gardens were beautiful. I would highly recommend.
Reply from Lynne Griffin, Village Manager at Richmond Villages NantwichThank you so much for taking the time to complete this review; your comments are very much appreciated by the staff.
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Review of

Richmond Villages Willaston

from Angela D (Daughter of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came in to Willaston for a short respite stay. The care and companionship she received was amazing. The staff were fantastic and couldn't have been better..
I would not hesitate to use Willaston again hopefully there will be availability for mum when she needs it next..
Thanks so much to everyone
at Willaston..
Reply from Gemma Lamph, Administrator at Richmond Villages WillastonDear Angela,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that your mum's respite stay at Willaston was such a positive experience and that she received the care, companionship, and support she deserved.
Your kind words about our staff mean a great deal to us. Providing dignified, compassionate care in a welcoming environment is at the heart of everything we do, so it's truly rewarding to know this was reflected in your mum's stay.
We would be more than happy to welcome your mum back in the future, and we'll do our very best to support you with availability when the time comes. Thank you again for your trust and for sharing your experience.
With warm regards,
The Willaston Team
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Review of

Richmond Villages Nantwich

from P H (Daughter of Resident) published on 22 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very welcoming! Friendly and very professional staff throughout all departments. Lovely decor and beautiful gardens. Food excellent!
Reply from Lynne Griffin, Village Manager at Richmond Villages NantwichThank you for your thoughtful review - it means a lot to know you rated your fathers care so highly.
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Review of

Richmond Villages Nantwich

from R A (Brother of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was a resident of Richmond Care Home in Nantwich for over two years - she died last November. My daughter and I have just sorted out her suite so it may be sold. In all the time my sister has been connected with Richmond she has received the best possible care, and, speaking for both myself
and my sister, she has been given the best possible care throughout the entire time and our thanks to all the team at Richmond.
Reply from Lynne Griffin, Village Manager at Richmond Villages NantwichThank you for your kind words which I will ensure are passed on to all the staff. Your sister is sadly missed as are your regular visits to stay and visit her.
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Review of

Richmond Villages Willaston

from P G (Son of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother is on the care floor and the level of care she has received to date has been absolutely first class. I couldn't have asked for more from the whole RV team.


RV offers a wonderful, warm, and friendly environment. It genuinely feels like a 'home from home'. The staff I have interacted with

have gone above and beyond, and nothing is too much trouble. It is such a pleasure to visit, as we always feel welcome. The residents are well looked after, and I often see staff interacting with them with kindness and affection.


I would not hesitate to recommend RV to anyone seeking top-tier nursing care for a loved one.

Reply from Gemma, Administrator at Richmond Villages WillastonThank you so much for taking the time to share such a lovely review. We are truly delighted to hear that your mother has received first-class care and that your experiences with our care floor and wider RV team have been so positive.
Creating a warm, welcoming environment that feels like a true home from home is extremely important to us, so it means a great deal to know that this shines through during your visits. Your kind words about our staff, their compassion, and the way they interact with residents will be shared with the whole team, as feedback like this is incredibly motivating and rewarding for them.
Thank you again for your trust and recommendation. It is a privilege to care for your mother, and we look forward to continuing to support both her and your family.
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Review of

Richmond Villages Willaston

from Mandy H (Daughter of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmind Village in Willaston have delivered outstanding care for my mother who has Parkinsons and dementia. It's a great relief to me to know she is well looked after and that the nursing care is so good. The small things, like seeing her dressed nicely with her hair done make such a difference. The
nurses are very diligent with making sure her medical needs are reviewed and met. The dementia journey is a difficult one to navigate, and the family are very grateful to the staff for looking after her so well. Thank you.
Reply from Gemma, Administrator at Richmond Villages WillastonThank you so much for taking the time to share these kind words about your mother's care at Richmond Village in Willaston. We're truly touched by your message.
It means a great deal to our team to know that the support we provide brings comfort and reassurance to you and your family. We understand how challenging the dementia journey can be, and we're honoured to play a part in helping your mother feel safe, respected, and well cared for.
Our nurses and care staff take great pride in the little things-whether it's ensuring someone feels good in their appearance or carefully monitoring their health needs-because we know how much these moments matter. Hearing that these efforts have made a positive difference to your family is incredibly uplifting.
Thank you again for your thoughtful message. We are grateful for your trust and will continue to do all we can to support your mother with compassion and dignity.
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Review of

Richmond Villages Willaston

from Carol M (Daughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
In 2022 my sisters and I were faced with the devastating decision to place our amazingly independent Mother into nursing care. This followed a stroke which caused right side paralysis.
Although diagnosed with Alzheimer's in 2018, the symptoms of the disease were mild and she was still safe and well
enough to live at home. The stroke changed all that and we reluctantly accepted that, despite our best efforts, we had neither the medical experience nor facilities to keep Mum at home. Placing in Mum in Richmond Willaston was the best decision we could have made. The staff across the board have been wonderful. They are caring, professional and welcoming. Requests or questions are dealt with promptly and we are absolutely secure in the knowledge that Mum is looked after to a standard that we ourselves would set with the added benefit of excellent nursing and personal care. My sisters and I are also made to feel welcome and listened to. Thank you all so much.
Reply from Lucia Briant, Marketing Manager at Richmond Villages WillastonDear Carol,
Thank you for sharing such a thoughtful review. Knowing your mother is receiving the care, respect and kindness she deserves is exactly what our team strives for every day. It also means so much to hear how supported and welcome you and your family feel. Thank you for placing your trust in us.
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Review of

Richmond Villages Willaston

from K B (Daughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident on the Care Floor for more than 2 years. She continues to be very well cared for, which puts our minds at ease. We know she is looked after now that we are no longer able to provide the level of support she needs. Despite her advanced dementia she enjoys the activities offered
and seems content. The staff are friendly and engage with residents, and with their families. I am very grateful for the kindness the staff show my mum and other residents.
Reply from Lucia Briant, Marketing Manager at Richmond Villages WillastonThank you for your lovely feedback. We're so pleased to hear your mum continues to feel well cared for and content, and that the team's kindness brings you peace of mind. Your comments mean a lot to us and will be shared with everyone on the Care Floor.
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Review of

Richmond Villages Nantwich

from Sue C (Wife of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Richmond Care Home three times for respite, he has been welcomed with smiles and helpfulness every time. The staff care for the residents creating a happy atmosphere. Each time, the administration before my husband's admission for respite has been very helpful and pleasantly executed.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichDear Sue,
Thank you for your kind review and for taking the time to send through. I will share with the team.
Kind regards,
Allyson
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Review of

Richmond Villages Nantwich

from Jan F (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
At Richmond the nurses and carers are all so helpful and kind. Everywhere is spotlessly clean. Food is very healthy, and fresh, well presented, and plentiful . My mother has settled in very well, enjoying the entertainment put on each day too.
A huge relief to the family to know mum is happy and
so well cared for. 24/7.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichDear Jan,
Thank you for taking the time to complete the review. I will be sure to share with the team's.
Kind regards,
Ally
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Review of

Richmond Villages Nantwich

from Shona S (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia and it has worsened recently but the carers, manager and deputy manager there have been so kind, always going above and beyond for Mum as her condition has changed.
They always have suggestions to try approaching things differently with her care when her dementia means she's more
resistant sometimes.
A welcoming and very caring environment with the receptionists always greeting relatives with amazing knowledge of who they are and how Mum's been recently.
Mum's lucky to be able to be at Richmond Village at this stage of her life when she needs so much extra care and support.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichDear Shona,
Thank you for taking the time to complete your review, I will be sure to share your feedback with the team's.
Kind regards,
Ally
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Awards / Recognitions (3)

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