Care Homes Owned by Richmond Villages in Cheshire

The welcome you get when you come in is second to none I have zero complaints

Overall experience very good. All the staff have been kind & helpful. I would recommend staying here.

Beautiful home, best in Nantwich. The staff are wonderful. There are lots of activities. I have always had great experiences with every visit. The gardens are fantastically kept with lovely areas to walk. I can not say enough good.

The food standard is very high which I have experienced myself on numerous occasions and rivals that of an upmarket high street restaurant.

My mother moved to Richmond Village Nantwich in November 2022, initially in an assisted living suite, and more recently, due to increasing care needs, the care home itself. I suppose the biggest initial concern, as to whether Mum would be happy in her new home, was put to bed very quickly. All of the carers and staff have been so kind and caring towards Mum, making her feel welcome and at home, while adapting their approach to Mum's changing needs, and always managing it with patience and a smile. My sister and I have always been made very welcome by all of the staff whenever we visit, with many of them knowing us by name. The whole environment has a homely and family feel to it.

My mother has always been a keen flower arranger and gardener. and she has very much enjoyed the flower arranging afternoons that the activities team organised. One particular session used artificial flowers which now decorate the dining room table and she often proudly points out which arrangement she did. She also gets a lot of pleasure from being wheeled round the gardens and being able to smell, admire and name many of the plants. The church services give her the chance to worship and sing praises to God and chat to the ministry team from St Mary's Nantwich. She enjoys them

Overall I find Richmond to be of a consistent and exceptional high standard. All the staff are extremely helpful and professional ensuring all residents are treated with the same level of support and help. An impressive care home

The management of Richmond is superb also, and from a relatives perspective they do everything they can to help me, alongside looking after Mum- if it was possible to give 10 stars I would!!

Overall would definitely recommend.

Every single employee we had contact with was a fine example of dedication to their profession. So many went above and beyond on a daily basis, and not just for Dad, but the whole family. I wonder if each staff member gets verbal recognition/praise regularly from the management team? They deserve it - daily, from the fab chef to the laundry to the carers. It is their hard work that made Dad's care such a positive one. Yes the facilities are lovely, the security excellent, but it was the people on the ground that makes this care home outstanding. It is impossible to name even 20 individuals for specific praise; it really is all of them. Please do something to recognise that from us.

As far as I and the immediate family are concerned she is in the best place getting the care that her complex needs require.

I am eternally grateful that mum is there and cant thank all the staff enough.

I am happy to say a few words to pass on our recommendation. You never plan for this journey as it's uncharted waters. From the first telephone call, Clair held our hands to ensure it was the right place for Mum. Mums are like precious stones and we have been blessed that the whole experience has been wonderful! The environment, the warm, caring welcome we have received from all at Richmond has been outstanding. The standard of furnishings, cuisine, attention to detail has surpassed our concerns without hesitation. First rate.

Richmond looked after Mum for over 4 years on the nursing floor. She received the best care which was sometimes very difficult to give because of Mum's complex needs. The staff never gave up and never left her unclean or hungry, constantly monitoring and fulfiling every need, even as her condition resulted in sad decline. The whole team, including reception, senior nurses, carers, admin and the wonderful people who do the laundry and maintenance all work together to provide a facility which does really try to be someone's home even in the worst of circumstances. We never ever wanted Mum to be in a care home, but having no choice, this was the best place she could have been. Thank you to everyone.

The receptionists are welcoming and provide additional support.

Dementia nursing care in any nursing home is expensive, and although Richmond Village Willaston is one of the more expensive homes, in my experience , the staffing numbers and quality mean it is also one of the best.

Mum has lived in Richmond Nantwich Village Centre since last summer and is healthier and more relaxed for being there. It great to she is so well cared for..

The home is exceptionally well managed. All the staff - carers, housekeeping,, catering, social team, (and anyone I may have omitted) are friendly and compassionate which makes such a difference to my mum. The property and grounds are beautifully maintained and the social team provide varied daily activities, should mum choose to participate.

All in all, I thoroughly recommend Richmond Nantwich. It gives me tremendous peace of mind in knowing that we chose the right home for mum when she was no longer able to manage without care help.

Thanks to everyone and keep up the good work

Mum stayed for three weeks of respite care whilst we were on holiday.

We were impressed with the staff from our very first visit. The wonderful reception team, who were excellent ambassadors and who we felt made a real effort to get to know Mum and make her feel welcome, along with all the care team. Our interactions with the administration staff were also excellent, prompt responses at all times, combined with friendly and welcoming communication.

The home itself is lovely, very welcoming and as well as somewhere nice for your relative to stay, it's a pleasant place to visit. Mum had a lovely room with patio doors to the garden, which she and her visitors enjoyed.

We are very grateful to all the team at Richmond Village Willaston for making Mum feel so welcomed and cared for. For the first time ever, we actually think she was reluctant to leave!

We hope to bring Mum back on regular basis to enjoy the dementia friendly cafes.

My mum was at Richmond for over 2 years. When she arrived she hadn't been out of bed for 8 weeks. Soon she was sitting in the chair, going for lunch and enjoying the entertainment, which is fantastic. Everybody cared and looked after Mum so well. I can't speak highly enough of everyone, including reception, care team, management, kitchen team, cleaners and generally everyone to come into contact with Mum. It's a lovely place, the room was very nice and the gardens were beautiful. I would highly recommend.

Thanks so much to everyone at Willaston..

The care home is very welcoming! Friendly and very professional staff throughout all departments. Lovely decor and beautiful gardens. Food excellent!