Richmond Villages in Cheshire | 2 Care Homes

Review of
Richmond Villages Nantwich
from Catherine W (Granddaughter of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

My grandma is receiving such wonderful care here. The staff are so lovely, kind, and attentive nothing ever feels like too much trouble. Richmond village has such a warm and homely atmosphere, which makes a real difference for both residents and their families. I have complete peace of mind knowing

she is in such good hands.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you so much for your recent review and for taking the time to share your thoughts with us. We truly appreciate your positive comments-they mean a great deal to our team and reflect the care and dedication they bring to their roles every day.

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Review of
Richmond Villages Nantwich
from Sarah W (Granddaughter of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

I always enjoy visiting my gran at Richmond Villages. The staff are incredibly friendly, welcoming, and attentive, and it's clear they truly care about the wellbeing of all the residents. My gran is always well looked after, and I have peace of mind knowing she is in such safe and supportive hands.
The

home has a warm and positive atmosphere, with plenty of engaging activities that keep the residents active and happy. The meals are well prepared and of great quality, which my gran really appreciates.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you so much for your recent review and for taking the time to share your thoughts with us. We truly appreciate your positive comments-they mean a great deal to our team and reflect the care and dedication they bring to their roles every day.

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Review of
Richmond Villages Willaston
from Ruth G (Wife of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

The staff and care at Richmond Willaston is fantastic. In my experience the staff show care to the whole family when we visit, in addition to the outstanding care shown towards my husband who is a resident in one of the households. The difficult decision to put my husband into a care home has been made

much easier when I can see that the specialist care he is receiving has made him happier than when he was at home. All in all I think that the staff, from the carers and managers to the receptionists do an amazing job.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for your review. It has been lovely getting to know you and your husband and we are very pleased he is enjoying living at Richmond Willaston.

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Review of
Richmond Villages Willaston
from Heather G (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report

Overall Experience

As a family we have been very lucky to have found a place at Willaston for Mum. It's the nearest thing to her living in her own home. The carers are skilled at encouraging her to mobilise, socialise and eat - all important for those with dementia. The admin and reception staff are reassuring to residents

and are always welcoming and ready to offer moral support to visitors after difficult visits. The maintenance team, cleaners, caterers, entertainment staff and gardeners are dedicated to creating a safe and pleasant environment. Finally the senior carers and managers are always available and ready to help sort out issues, even the tricky ones using their extensive experience. I would unhesitatingly recommend Richmond Villages Willaston.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you for taking the time to leave a review and we will ensure your kind words are passed to the entire team.

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Review of
Richmond Villages Nantwich
from A S (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

From initial enquire to mum being welcomed into the care home, the enthusiasm, compassionate caring and knowledge shown by all the staff have been exemplary. The premises are exceptionally clean and maintained to a very high standard.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for such a kind a positive review of the service from the beginning of your enquiry to mum moving in with us. Kind regards

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Review of
Richmond Villages Nantwich
from Patricia M (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

My Mother came to Richmond Care Home shortly after her 95th Birthday. After a while she became very happy with all the activities provided by an amazing team. She realised she was experiencing a good social life and lots of varied entertainments. In fact, I could see that she had a 'new lease of life'

which lasted quite a long time.
Sadly, as she became more poorly, she needed more care and help. The nursing and care staff were once again an amazing team. Second to none!
My family and I were always welcomed by Receptionists who were helpful and understanding. This was particularly appreciated by me on my many visits to see Mum.

Many thanks are due to All Staff

Reply from Lynne Griffin, Village Manager at Richmond Villages Nantwich

Thank you for your lovely comments. It was a pleasure to care for your Mother - we remember her fondly and hold dear the many memories we have of her.

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Review of
Richmond Villages Nantwich
from John H (Son of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

My mother who has dementia has been a resident of the care home for just over a year now, the care she has received has been exceptional, the staff are very patient and know how to manage my mother to minimise the stress and anxiety. The staff are all very friendly and make us feel welcome when ever

we visit.
The activities team are all very hard working and have a wide range of things going on every day catering for a wide range of interests.
I cant fault the team at Richmond, Nantwich, I would highly recommend the home to anyone.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for a kind heart warming review. We always look forward to seeing you with mum when you visit. Take Care

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Review of
Richmond Villages Willaston
from Norma H (Wife of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

I found my initial contact with administration helpful and clear on the process. The staff l had contact with were warm, friendly and professional at all times. It was my husband's first stay for Respite. The staff were kind and welcoming to both of us on his arrival. I felt reassured that l could

leave him and not worry.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for taking the time to leave a review, it was our pleasure to look after your husband and we hope to welcome him to Richmond Willaston again.

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Review of
Richmond Villages Nantwich
from Malcolm R (Son of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

My parents relocated here in 2011 and bought an independent living apartment within the Richmond Village complex. They enjoyed the activities and convenience of the restaurant on site, in addition to the tailored level of care available from the wonderful staff. My father died in 2013 and my mother

continued to live in the apartment until 2022, when she decided to move into the attached care home. From the day she entered the care home, my mother couldn't have received better treatment from the care staff. They were all excellent, and the level of sensitivity and support they provided to my mother, and myself whenever I visited was exceptional. In fact I would go as far as to say each staff member became like a friend to me. I will particularly remember and be grateful the kindness shown to me when my mother sadly reached the end of her life. The level of personal care and attention given to my mother was heartwarming and comforting to myself and my sister. I'm forever grateful

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for taking the time to leave such a heart-warming review of the care home and the staff. Mum was a joy to support and she is missed by all within the village. I will share the review with the teams. Kindest regards.

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Review of
Richmond Villages Willaston
from B T (Husband of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

To focus on one month is unrealistic, over 6 months - this would be my care home of choice. Initial teething problems overcome both in households and care floor. Care staff generally excellent, patient and respectful. Management approachable and helpful. Handover from H/H to care was clumsy, fully discussed

at management level, all now ok. My wife is content and well care for. Thank you.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to leave a review and we are very pleased your wife is enjoying living with us.

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Review of
Richmond Villages Nantwich
from Mandy D (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

All the staff are fabulous, from reception to kitchen to carers. Mum has been here on and off for 3 months now, I can finally sleep at night , knowing that she is safe and there is help at hand 24/7 should she require it. The carers seem to genuinely "care" which is a rarity these days. Plenty of activities

and entertainment is always available should anyone wish to join in. It would be difficult to get Mum out at the moment, but the fact we can join in with activities or meet and have lunch with her at Richmond, means a lot.
The staff seem to be a bit stretched sometimes, whether more are needed? but there are always going to be busier times of the day I suppose.
I just hope we can keep her here for as long as possible!

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

We are extremely grateful for all feedback. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible, I am available for a call to discuss in more detail so we can better understand your experience. Kindest regards

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Review of
Richmond Villages Nantwich
from R B (Godson of Resident) published on 27 March 2025 Submitted via Website • Report

Overall Experience

If you can afford it then Richmond Village Care Home in Nantwich is a great place to care for an elderly person. The care is excellent and there are activities to suit all tastes. It's best asset though is its staff - not just the carers but also the activity team, reception team and management.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for your review, it is heart warming to hear that your experience is excellent. I will be sure to share your kind review with the team. Thank you

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Review of
Richmond Villages Nantwich
from L B (Granddaughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report

Overall Experience

Grandad waited over 30 minutes to go to toilet and bed. I believe more care staff are needed, especially at bedtime, the girls are fantastic but there are not enough of them to assist people who are not able to help themselves due to mobility. Also only one stand aid in place of care to service all

residents is not acceptable! Especially the fees!

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for taking the time to bring this to our attention and we are obviously disappointed that you have had a negative experience.We are more than happy to discuss the options with you, and a senior member of our team will reach out privately to do so.

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Review of
Richmond Villages Willaston
from R H (Husband of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

I have never had any concerns regarding the provision of care for my wife.
It is evident that the staff are very professional and work hard to maintain the stringent criteria that enable the consistent delivery of the highest level of care.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for your lovely review and it is our pleasure to care for your lovely wife. We will ensure your comments are passed onto the team.

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Review of
Richmond Villages Nantwich
from Astrid L (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

My Mum is a resident at Richmond Village Care Home, St. Joseph's, Nantwich, and has lived there for almost 15 months. She has settled very well and the staff have shown her great kindness, care, and support. She particularly values how members of staff and fellow residents will stop by her open door

and have a chat with her or a cheery remark as they pass. Everyone is helpful and friendly from the lovely, pleasant, professional carers, cleaners, restaurant staff, maintenance team, gardeners and drivers, and receptionists, to the wonderful entertainment team.
We visit my Mum regularly and it is a tremendous comfort to us to know she is kept safe and cared for respectfully and compassionately. in such beautiful surroundings. It is also reassuring for my Mum to have the continuity of familiar faces delivering high-quality care in a way that helps my Mum to retain her dignity and maintain a level of independence whilst being gently, carefully, and discreetly monitored.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for your kind review. I will share the review with the teams.

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Review of
Richmond Villages Nantwich
from S M (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report

Overall Experience

There are few words to describe watching your parents age and decline. Both of our parents moved to Richmond Villages and have received the warmest and most excellent care from all who work at Richmond Villages. Recently, our beloved and wonderful father passed away after a long illness just before

the Christmas Holiday. Not only did Dad receive daily care filled with dignity, love and compassion, but his wife, his children and families were wrapped in comfort, love and support. Down each corridor every person met us with a hug, condolences, a kind word and support. We miss our dad every moment of every day, but we cannot fault the love and care he received while at Richmond Villages, the same wonderful care our mother is receiving there. Thank you to all of the glorious staff at Richmond Villages, we couldn't ask for any better.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for your kind review, I will be sure to pass the review to the teams on the care floors.

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Review of
Richmond Villages Nantwich
from J B (Son of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

Mum has been in the care home for nearly 12 months when her needs increased. It was a very difficult decision to make. However, Richmond Village Care Home is now her new home, and she feels very much at home in this unique environment. She is treated with the utmost respect, and the staff (both carers

and non-carers) are amazing and make Mum feel part of the community. Food is of an excellent standard and the building is continually kept at a very high standard.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you so much for your kind review, I will be sure to share the review with both the Ancillary and Care Teams within the home.

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Review of
Richmond Villages Nantwich
from Diane W (Next of Kin) published on 20 January 2025 Submitted via Website • Report

Overall Experience

My mother moved into Richmond Village in March 2024.
From the moment she arrived, she was made welcome and cared for.
The transition moving from her home was smooth and Mum settled in immediately with the loving care and attention 'Richmond offers.
All of the staff are kind, caring and respectful

and I can't thank them all enough.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for your kind review, I will ensure this is shared amongst the teams.

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Review of
Richmond Villages Willaston
from Mandy H (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

I joined my mother for a Christmas Day dinner at the Grove, the care home restaurant. Our food was fantastic! We were well looked after and the tables were beautifully set out. It was a lovely Christmas meal. My mother's nails had been done and she had been dressed and groomed nicely - as always. Upstairs,

on the nursing care floor, staff were making sure the residents were able to enjoy their Christmas and were very welcoming to families.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for your lovely review and we are glad you and your Mum enjoyed a special Christmas together.

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Review of
Richmond Villages Willaston
from Nicola U (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

I have both my parents at Richmond Village Willaston. One upstairs requiring nursing care and one downstairs who is a little more self sufficient.
I can not fault the care they are both being given. They have been helped to settle in with many of their favourite things and all the staff are eager to

get to know them, their interests and all their little ways.
They are cared for well from basic needs through to being stimulated well. The staff have made us feel welcome and have cared for the whole family when visiting. Nothing is ever too much trouble.
I wouldn't hesitate to recommend settling in a loved one who might need some extra support.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you for taking the time to complete this review, it is lovely to receive such great feedback. It's our pleasure to care and support your parents.

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Care Homes Owned by Richmond Villages in Cheshire

Richmond Villages Locations in Cheshire (2)

Richmond Villages Reviews in Cheshire (192)

Richmond Villages Nantwich

Richmond Villages Nantwich

Richmond Villages Willaston

Richmond Villages Willaston

Richmond Villages Nantwich

Richmond Villages Nantwich

Richmond Villages Nantwich

Richmond Villages Willaston

Richmond Villages Nantwich

Richmond Villages Willaston

Richmond Villages Nantwich

Richmond Villages Nantwich

Richmond Villages Nantwich

Richmond Villages Willaston

Richmond Villages Nantwich

Richmond Villages Nantwich

Richmond Villages Nantwich

Richmond Villages Nantwich

Richmond Villages Willaston

Richmond Villages Willaston

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