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Care Homes Owned by Richmond Villages in Cheshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Richmond Villages in Cheshire

Only the locations & reviews in Cheshire for Richmond Villages are showing below.

View the details of all 10 locations (with 749 reviews) owned by Richmond Villages

Richmond Villages Locations in Cheshire (2)

 - Browse 2 Care Homes owned by Richmond Villages in Cheshire
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Richmond Villages Nantwich
St Joseph's Way, London Road, Nantwich CW5 6LZ 
9.9 152 reviews
Richmond Villages Nantwich, Nantwich, Cheshire
"My husband has been in Richmond Care Home three times for respite, he has been welcomed with smiles and helpfulness every time. The staff…"   Read all 152 reviews
  • from £1,650 / week
  • 42 Rooms
Location Type Care Home

Richmond Villages Nantwich is a vibrant and integrated retirement community designed to enhance the health, happiness, and wellbeing of its residents. Richmond Villages Nantwich is proud to offer ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
Richmond Villages Willaston
Richmond Willaston, 261 Crewe Road, Willaston, Nantwich CW5 6GX 
9.7 53 reviews
Richmond Villages Willaston, Nantwich, Cheshire
"My mother has been resident on the Care Floor for more than 2 years. She continues to be very well cared for, which puts our minds at ease.…"   Read all 53 reviews
  • from £1,600 / week
  • 71 Rooms
Location Type Care Home

Richmond Villages Willaston is a Specialist Dementia Village inspired by the Dutch 'household' model and is a sister village to Richmond Nantwich just a mile away. The Village has six ground floor ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Richmond Villages Reviews in Cheshire (205)

9.7

Richmond Villages has a Group Review Score of 9.7 (9.654) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Richmond Villages must have a Review Score.

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Review of

Richmond Villages Willaston

from Carol M (Daughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
In 2022 my sisters and I were faced with the devastating decision to place our amazingly independent Mother into nursing care. This followed a stroke which caused right side paralysis.
Although diagnosed with Alzheimer's in 2018, the symptoms of the disease were mild and she was still safe and well
enough to live at home. The stroke changed all that and we reluctantly accepted that, despite our best efforts, we had neither the medical experience nor facilities to keep Mum at home. Placing in Mum in Richmond Willaston was the best decision we could have made. The staff across the board have been wonderful. They are caring, professional and welcoming. Requests or questions are dealt with promptly and we are absolutely secure in the knowledge that Mum is looked after to a standard that we ourselves would set with the added benefit of excellent nursing and personal care. My sisters and I are also made to feel welcome and listened to. Thank you all so much.
Reply from Lucia Briant, Marketing Manager at Richmond Villages WillastonDear Carol,
Thank you for sharing such a thoughtful review. Knowing your mother is receiving the care, respect and kindness she deserves is exactly what our team strives for every day. It also means so much to hear how supported and welcome you and your family feel. Thank you for placing your trust in us.
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Review of

Richmond Villages Willaston

from K B (Daughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident on the Care Floor for more than 2 years. She continues to be very well cared for, which puts our minds at ease. We know she is looked after now that we are no longer able to provide the level of support she needs. Despite her advanced dementia she enjoys the activities offered
and seems content. The staff are friendly and engage with residents, and with their families. I am very grateful for the kindness the staff show my mum and other residents.
Reply from Lucia Briant, Marketing Manager at Richmond Villages WillastonThank you for your lovely feedback. We're so pleased to hear your mum continues to feel well cared for and content, and that the team's kindness brings you peace of mind. Your comments mean a lot to us and will be shared with everyone on the Care Floor.
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Review of

Richmond Villages Nantwich

from Sue C (Wife of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Richmond Care Home three times for respite, he has been welcomed with smiles and helpfulness every time. The staff care for the residents creating a happy atmosphere. Each time, the administration before my husband's admission for respite has been very helpful and pleasantly executed.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichDear Sue,
Thank you for your kind review and for taking the time to send through. I will share with the team.
Kind regards,
Allyson
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Review of

Richmond Villages Nantwich

from Jan F (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
At Richmond the nurses and carers are all so helpful and kind. Everywhere is spotlessly clean. Food is very healthy, and fresh, well presented, and plentiful . My mother has settled in very well, enjoying the entertainment put on each day too.
A huge relief to the family to know mum is happy and
so well cared for. 24/7.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichDear Jan,
Thank you for taking the time to complete the review. I will be sure to share with the team's.
Kind regards,
Ally
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Review of

Richmond Villages Nantwich

from Shona S (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia and it has worsened recently but the carers, manager and deputy manager there have been so kind, always going above and beyond for Mum as her condition has changed.
They always have suggestions to try approaching things differently with her care when her dementia means she's more
resistant sometimes.
A welcoming and very caring environment with the receptionists always greeting relatives with amazing knowledge of who they are and how Mum's been recently.
Mum's lucky to be able to be at Richmond Village at this stage of her life when she needs so much extra care and support.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichDear Shona,
Thank you for taking the time to complete your review, I will be sure to share your feedback with the team's.
Kind regards,
Ally
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Review of

Richmond Villages Willaston

from K D (Daughter of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are lovely, all seem very caring and kind. Dad was made to feel very welcome and like nothing was too much trouble. This really helped him settle in quickly and was very reassuring, helping to ease our worries about leaving him.
Reply from Lucia Briant, Marketing Manager at Richmond Villages WillastonThank you so much for your kind words, which mean a lot to the entire team at Willaston. We're delighted to hear we made your Dad feel settled and at home.
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Review of

Richmond Villages Willaston

from Tracey C (Friend of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful care home lovely and clean. Very well kept all staff are lovely,kind and professional very welcoming. I've been visiting daily since June 25 and have never had a bad experience, I would highly recommend Richmond Willaston to anyone great activities and lots of social interactions.
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Review of

Richmond Villages Willaston

from A F (Son of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond Village Wistaston Nantwich offers an excellent service for families and their loved ones. Care needs are thoroughly assessed and regularly reviewed to ensure the best possible care for its residents. There is a good variety of daily activities for the residents to take part in. The staff are
extremely helpful, professional and patient. Managers and staff communicate well with family members about ongoing care needs. Family members are fully involved in care reviews. I would wholeheartedly recommend RV as a first class professionally managed care home.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you for taking the time to complete a review. It is our pleasure to care for your Mum and thank you for choosing Richmond Village Willaston as her home.
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Review of

Richmond Villages Nantwich

from Joyce C (Respite Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like you all to know how much I appreciate the wonderful treatment, kindness and thoughtful deeds. Especially when I felt low, the smiles and words of encouragement were helping my recovery.
I wish you all a very happy Christmas and wonderful 2026.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichDear Joyce,
Thank you for the review, I am sure that the staff will be pleased with your comments. We wish you a speedy recovery, and a Merry Christmas and Happy New Year.
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Review of

Richmond Villages Willaston

from Liza C (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum has been a resident at Richmond Village Willaston for about 14months now. The carers are fantastic with mum, were very quick to get to know her likes/dislikes, the seniors are very attentive with mums care and provide the family with updates on mum on each visit.


More recently the number of carers

available to the residents has been reduced however, which has made a noticeable affect on their morale in general. Despite this the carers are always very professional, attentive and caring towards residents.


The rooms/accommodation is always extremely clean and all personal care is professionally undertaken and with exteme dignity.


I no longer worry about mum, knowing she has the support, care and comfort she needs. I would ask the facility to not cut any more carers and to look for savings elsewhere if increasing costs are becoming an issue, especially as residents costs increase each year.

Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThankyou for taking the time to complete a review and your comments are really important to us. We are pleased your Mum is enjoying living at Richmond Willaston
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Review of

Richmond Villages Willaston

from P C (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are very compassionate and caring towards residents. Staff are very welcoming to visitors and make you feel comfortable. If I have a query, it is dealt with pretty quickly and a resolution is normally found quickly. I do feel that there are not enough carers to help residents at times. My Mum
eels that she has to wait quite a while sometimes when she needs assistance to go to the toilet. Also, there needs to be more care and attention to residents needing dentistry, foot care and eye care. My Mum has been at Willaston for nearly two years and has still not seen a dentist. I had tried a couple of times to ask for her to see one but still it has not happened.
Overall, lovely place to live and I feel comfortable and reassured that Mum's needs are being met.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you for taking the time to leave a review and we are so pleased that your Mum is enjoying living at Richmond Willaston.
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Review of

Richmond Villages Nantwich

from D S (Son of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say Richmond village is the most outstanding place. Everything about it is first class the Care home. the staff. the food. The care that Mum received was outstanding I thank you all so much for your professional and caring approach to everything you do. Many thanks D Swindley.
Reply from Allyson Attward, Manager at Richmond Villages NantwichThank you so much for sharing your kind words during such a difficult time.
We are truly sorry for the loss of your mother and deeply appreciate you taking the time to leave this review. It means a great deal to our team to know that Richmond Village provided the care, support, and comfort you needed.
Our staff strives to make every aspect of our community first-class, and hearing that this was your experience is incredibly meaningful.
Sending you our heartfelt condolences and support.
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Review of

Richmond Villages Nantwich

from H A (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond Village Nantwich provided a home from home environment for Mum whilst we were away.
Every person we came into contact with was friendly and professional and we were particularly impressed with the pre-admission visit at home.
Mum got to stay in a beautifully decorated room with a balcony
and a view of the gardens.
To know your loved one is being well cared for in such a beautiful place is a real comfort and we would definitely recommend.
Mum hopes to stay again when we are away next time.
Thank you to everyone at Richmond Village Nantwich.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichThank you so much for your kind and thoughtful feedback. We're delighted to hear that your mum felt at home during her stay with us, and that you found comfort in knowing she was well cared for.
It's wonderful to know that the pre-admission visit helped make the process smoother - we always aim to provide a personalised and reassuring experience for both residents and their families. We're also pleased that your mum enjoyed her room and the beautiful garden views.
Your recommendation means a great deal to us, and we would be honoured to welcome your mum back whenever she needs us again.
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Review of

Richmond Villages Nantwich

from A J (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great experience from start to finish. Richmond responded well to my initial enquiry and were able to accommodate mum on very short notice after a hip replacement. The care has been great and all the services and food have been fantastic.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichThank you so much for your kind words
We're delighted to hear that your experience with Richmond was positive from start to finish. It's wonderful to know we were able to support your mum at short notice following her hip replacement, and that the care, services, and food met your expectations.
Your feedback means a lot to our team, and we'll be sure to pass it on. Wishing your mum continued recovery and comfort.
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Review of

Richmond Villages Nantwich

from D J (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was given a warm welcome in my absence, which was a massive reassurance when making arrangements remotely. He was able to participate in a wide range of activities. Staff were polite and courteous to him and his visitors. As the grounds were wheelchair friendly he was able to be independent on
his scooter. He thoroughly enjoyed his stay - thank you
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichWe're so pleased to hear that you feel confident and reassured about the care and support that your father received on his recent stay with us. Our team works hard to create a safe, welcoming, and nurturing environment, and knowing that this is reflected in your experience is incredibly rewarding. Your kind words will be shared with the staff, and I am sure they will be genuinely touched. It was a privilege to care for your father, and we're grateful for the trust you placed in us.
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Review of

Richmond Villages Nantwich

from Catherine W (Granddaughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma is receiving such wonderful care here. The staff are so lovely, kind, and attentive nothing ever feels like too much trouble. Richmond village has such a warm and homely atmosphere, which makes a real difference for both residents and their families. I have complete peace of mind knowing
she is in such good hands.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichThank you so much for your recent review and for taking the time to share your thoughts with us. We truly appreciate your positive comments-they mean a great deal to our team and reflect the care and dedication they bring to their roles every day.
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Review of

Richmond Villages Nantwich

from Sarah W (Granddaughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I always enjoy visiting my gran at Richmond Villages. The staff are incredibly friendly, welcoming, and attentive, and it's clear they truly care about the wellbeing of all the residents. My gran is always well looked after, and I have peace of mind knowing she is in such safe and supportive hands.
The
home has a warm and positive atmosphere, with plenty of engaging activities that keep the residents active and happy. The meals are well prepared and of great quality, which my gran really appreciates.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichThank you so much for your recent review and for taking the time to share your thoughts with us. We truly appreciate your positive comments-they mean a great deal to our team and reflect the care and dedication they bring to their roles every day.
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Review of

Richmond Villages Willaston

from Ruth G (Wife of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and care at Richmond Willaston is fantastic. In my experience the staff show care to the whole family when we visit, in addition to the outstanding care shown towards my husband who is a resident in one of the households. The difficult decision to put my husband into a care home has been made
much easier when I can see that the specialist care he is receiving has made him happier than when he was at home. All in all I think that the staff, from the carers and managers to the receptionists do an amazing job.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you so much for your review. It has been lovely getting to know you and your husband and we are very pleased he is enjoying living at Richmond Willaston.
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Review of

Richmond Villages Willaston

from Heather G (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we have been very lucky to have found a place at Willaston for Mum. It's the nearest thing to her living in her own home. The carers are skilled at encouraging her to mobilise, socialise and eat - all important for those with dementia. The admin and reception staff are reassuring to residents
and are always welcoming and ready to offer moral support to visitors after difficult visits. The maintenance team, cleaners, caterers, entertainment staff and gardeners are dedicated to creating a safe and pleasant environment. Finally the senior carers and managers are always available and ready to help sort out issues, even the tricky ones using their extensive experience. I would unhesitatingly recommend Richmond Villages Willaston.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you for taking the time to leave a review and we will ensure your kind words are passed to the entire team.
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Review of

Richmond Villages Nantwich

from A S (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From initial enquire to mum being welcomed into the care home, the enthusiasm, compassionate caring and knowledge shown by all the staff have been exemplary. The premises are exceptionally clean and maintained to a very high standard.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages NantwichThank you for such a kind a positive review of the service from the beginning of your enquiry to mum moving in with us. Kind regards
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Awards / Recognitions (3)

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