Bupa Nantwich Care Home

Overall experience very good. All the staff have been kind & helpful. I would recommend staying here.

Beautiful home, best in Nantwich. The staff are wonderful. There are lots of activities. I have always had great experiences with every visit. The gardens are fantastically kept with lovely areas to walk. I can not say enough good.

The food standard is very high which I have experienced myself on numerous occasions and rivals that of an upmarket high street restaurant.

My mother moved to Richmond Village Nantwich in November 2022, initially in an assisted living suite, and more recently, due to increasing care needs, the care home itself. I suppose the biggest initial concern, as to whether Mum would be happy in her new home, was put to bed very quickly. All of the carers and staff have been so kind and caring towards Mum, making her feel welcome and at home, while adapting their approach to Mum's changing needs, and always managing it with patience and a smile. My sister and I have always been made very welcome by all of the staff whenever we visit, with many of them knowing us by name. The whole environment has a homely and family feel to it.

My mother has always been a keen flower arranger and gardener. and she has very much enjoyed the flower arranging afternoons that the activities team organised. One particular session used artificial flowers which now decorate the dining room table and she often proudly points out which arrangement she did. She also gets a lot of pleasure from being wheeled round the gardens and being able to smell, admire and name many of the plants. The church services give her the chance to worship and sing praises to God and chat to the ministry team from St Mary's Nantwich. She enjoys them

Overall I find Richmond to be of a consistent and exceptional high standard. All the staff are extremely helpful and professional ensuring all residents are treated with the same level of support and help. An impressive care home

The management of Richmond is superb also, and from a relatives perspective they do everything they can to help me, alongside looking after Mum- if it was possible to give 10 stars I would!!

Mum has lived in Richmond Nantwich Village Centre since last summer and is healthier and more relaxed for being there. It great to she is so well cared for..

The home is exceptionally well managed. All the staff - carers, housekeeping,, catering, social team, (and anyone I may have omitted) are friendly and compassionate which makes such a difference to my mum. The property and grounds are beautifully maintained and the social team provide varied daily activities, should mum choose to participate.

All in all, I thoroughly recommend Richmond Nantwich. It gives me tremendous peace of mind in knowing that we chose the right home for mum when she was no longer able to manage without care help.

Thanks to everyone and keep up the good work

My mum was at Richmond for over 2 years. When she arrived she hadn't been out of bed for 8 weeks. Soon she was sitting in the chair, going for lunch and enjoying the entertainment, which is fantastic. Everybody cared and looked after Mum so well. I can't speak highly enough of everyone, including reception, care team, management, kitchen team, cleaners and generally everyone to come into contact with Mum. It's a lovely place, the room was very nice and the gardens were beautiful. I would highly recommend.

The care home is very welcoming! Friendly and very professional staff throughout all departments. Lovely decor and beautiful gardens. Food excellent!

My sister was a resident of Richmond Care Home in Nantwich for over two years - she died last November. My daughter and I have just sorted out her suite so it may be sold. In all the time my sister has been connected with Richmond she has received the best possible care, and, speaking for both myself and my sister, she has been given the best possible care throughout the entire time and our thanks to all the team at Richmond.

My husband has been in Richmond Care Home three times for respite, he has been welcomed with smiles and helpfulness every time. The staff care for the residents creating a happy atmosphere. Each time, the administration before my husband's admission for respite has been very helpful and pleasantly executed.

A huge relief to the family to know mum is happy and so well cared for. 24/7.

Mum's lucky to be able to be at Richmond Village at this stage of her life when she needs so much extra care and support.

I wish you all a very happy Christmas and wonderful 2026.

I have to say Richmond village is the most outstanding place. Everything about it is first class the Care home. the staff. the food. The care that Mum received was outstanding I thank you all so much for your professional and caring approach to everything you do. Many thanks D Swindley.

Thank you to everyone at Richmond Village Nantwich.

A great experience from start to finish. Richmond responded well to my initial enquiry and were able to accommodate mum on very short notice after a hip replacement. The care has been great and all the services and food have been fantastic.

Dad was given a warm welcome in my absence, which was a massive reassurance when making arrangements remotely. He was able to participate in a wide range of activities. Staff were polite and courteous to him and his visitors. As the grounds were wheelchair friendly he was able to be independent on his scooter. He thoroughly enjoyed his stay - thank you

My grandma is receiving such wonderful care here. The staff are so lovely, kind, and attentive nothing ever feels like too much trouble. Richmond village has such a warm and homely atmosphere, which makes a real difference for both residents and their families. I have complete peace of mind knowing she is in such good hands.