Richmond Nantwich, Nantwich, Cheshire
Richmond Nantwich, Nantwich, Cheshire
Richmond Nantwich, Nantwich, Cheshire

Richmond Village Nantwich offers the best in independent living, assisted living and residential care all within an award-winning luxury village environment set in four and a half acres of landscaped gardens.

Village apartments and assisted suites apartments are available to purchase, with residential care available at a weekly fee. Respite and convalescent care is catered for within the care home whilst recuperation or holidays are available with the option of domiciliary care depending on the person's individual needs.

Richmond Village Nantwich also offers a wide range of on-site facilities including a restaurant, elegant sitting rooms, a hairdressing salon, visiting beautician, landscaped gardens and a bowling green. A daily activity programme and day trips mean there is never a dull moment.

The 41-bed residential care home's rooms are all en-suite with some enjoying patios or balconies overlooking landscaped gardens. It is managed by a care home manager who is supported by a very experienced team.

The Village also has its own registered domiciliary care agency for those living in our properties, plus a village manager. There is also a full-time social & recreational team, a large hospitality team, maintenance team, gardeners and full-time drivers who can take you to local health appointments or to the local town and shops on scheduled trips.

Richmond Nantwich is proud to support the local community, holding a number of charity events throughout the year. With two dining rooms that can cater for private dining or large parties; larger events can be organised if required.

Richmond Nantwich has reached the finals of the UK Caring Awards 2017 for "Retirement Village of the Year" and "Best Outdoor Environment".

Group: Richmond Villages

Person in charge: Hilary Minshull (Care Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Private Funding Clients - Pre-Assesment required. Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From M6 North and Southbound Jct 16 to A500 signposted Nantwich on to London Road, over railway crossing and first right into St Josephs Way.

Visiting:

Visitors very welcome at any time.

Parking:

Please use any spaces marked "Visitor"

Latest Care Quality Commission* Report on Richmond Nantwich: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 07 Nov 2017

Residential, Frail Elderly and Assisted Living

Reviews

9.7 Richmond Nantwich has a Review Score of 9.7 (9.734)

The Review Score of 9.7 (maximum of 10) for Richmond Nantwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 70 Reviews over all time. This Average Rating is also the rating value for Richmond Nantwich in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.734 for Richmond Nantwich is calculated as follows: ( (614 Excellents x 5) + (175 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 808 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Richmond Nantwich is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 18 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    53
  • Good
    17
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmond Nantwich?

  • Extremely LIKELY
    63
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmond Nantwich

  • Daughter of Resident/Service User
    18
  • Resident / Service User
    17
  • Son of Resident/Service User
    9
  • Friend of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    3
  • more

My wife and I went from one care home to another for a change of scenery. We found the staff very caring and friendly. We could have wished for more communal activities to share with other residents and be stimulated rather than left to our own devices - watching T.V.

How likely would you be to recommend Richmond Nantwich? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Nicola Jackson, Senior Village Adviser at Richmond Nantwich responded to this review on 02 Oct 2017:

Thank you for taking the time to fill out this questionnaire. As a more established village, we do not have the same leisure facilities that many of our newer villages enjoy such as spas, dedicated activity rooms and swimming pools however we do our very best to provide a stimulating and varied social diary for all our residents. I hope that you will come back and visit us again, perhaps coinciding your visit with one of our bigger events details of which can be found on our website.

My 81-year-old mother and I visited Richmond Nantwich for a respite retreat weekend.

My mum is registered disabled. The staff were very attentive, professional and supportive. The meals provided, quality of service and menu options were plentiful. The standard of accommodation exceeded our expectations. My mum felt very relaxed during her stay and her needs were met with the care staff being on hand 24/7. I was able to bring along my pet dog and when mum was relaxing, we'd go off for a nice walk into the town centre and the beautiful riverside and to see the bird sanctuary. A lovely weekend was had, very restorative. Thank you.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 28 Sep 2017:

Thank you so much for this lovely review; we are so pleased that you enjoyed your time with us and we hope that you will come and visit again soon.

The care of our elderly parents at Richmond Nantwich was excellent. They were clean and in clean clothes, every day, which we are sure added to their well-being and dignity. The food we believe was the best and my father-in-law actually put on weight.
The staff were friendly and helpful and communicated with us when there was a problem. We would highly recommend Richmond Nantwich for all these reasons and the cleanliness of the whole area was good despite building work going on.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 04 Aug 2017:

Thank you so much for your lovely review - it is lovely to hear that you are so happy with the support and care that they received whilst here. I hope that we see them both again very soon.

Apart from two assistants, the staff were excellent and most polite. The room provided had problems:

Too small - no comfortable chair.
Two hangers (one a battered wire one).
Double bedspread on a single bed - dangerous overhanging.
TV problems, many.

But good outlet, view.
On the whole good food, particularly soups and puddings.

How likely would you be to recommend Richmond Nantwich? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Nicola Jackson, Senior Village Adviser at Richmond Nantwich responded to this review on 21 Aug 2017:

Dear Mrs F,
Thank you for your review.
I am aware that a member of staff spoke to you whilst you were here to explain that the room allocated was one of our standard respite rooms. Many of our rooms have recently been extended to include outside patios and balconies but these are occupied by our longer term residents.
The chair provided is common to all rooms and I am sorry that you did not find this comfortable. The bedspread is actually a single but I understand your concerns regarding a trip hazard and these have been passed on to our Hospitality Manager, as has your comment regarding the TV (although we are a little unclear as to your precise meaning).
It is kind of you to compliment the food; we have many excellent comments about the choice and quality we offer. I am sorry that you found two assistants unhelpful; we do our utmost to ensure that the same excellent customer service is offered to everyone and I can only apologise for this.
I hope that you are now feeling rested and if I can be of any further assistance please do not hesitate to contact me.

We came to visit a friend in your care home last month and we thought the staff were very friendly and helpful. The home had a lovely atmosphere and although we were only there for a short time. The first impression was very good indeed. The home itself was beautiful also the surrounding area.

How likely would you be to recommend Richmond Nantwich? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Rooms: Good

I spent a week in the care unit following spinal surgery. I have no complaints about any of the care I received.
Although there was work going on externally, the workmen were considerate.
The food was of a good nutritious quality. The catering staff were kind and courteous,
The care staff were excellent and offered help when needed. I was not afraid to ask for anything a really good standard. A little bit expensive but you pay for excellence.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 18 May 2017:

Thank you so much for your review. We hope that you are continuing to improve now that you are back home.

Care and attention to detail which is much more than we expected. They genuinely want to help every resident to settle in and enjoy their day.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 18 May 2017:

Thank you so much for your kind review - your comments are very much appreciated.

Accommodation, food etc is all good but the highlight is the attentiveness of the staff offering a level of care over and above that which is strictly required.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Claire Beech, Village Adviser at Richmond Nantwich responded to this review on 24 Apr 2017:

Thank you very much for your comments. We completely agree that it is most definitely everyone who works here that offers a level of care over and above that which is strictly required which makes it a lovely place to be.

My father is now in his sixth week following hospital discharge directly to Richmond his care has been exemplary during periods of exacerbated illness. During times when he has felt well, the staff have been very encouraging to include him in socialising and attending activities whilst my father would love to be in his own home Richmond has provided the next best thing.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 20 Mar 2017:

Thank you for your lovely review. We could never hope to replace someone's home with all the cherished memories it holds, however, we all do our very best to make Richmond Nantwich, as you say "the next best thing".

Lovely decor throughout including painting on the wall and bright airy rooms. I was impressed with the dining areas and the wide range of activities taking place. A beautiful television room and everything was so clean. All the staff were very friendly.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 16 Mar 2017:

Thank you for your review, Gillian, we very much appreciate your comments. We too love the decor which is chosen by an interior designer, the lounges are particularly warm and welcoming. We hope you will visit again soon.

This was my first visit and I was very impressed with everything. The home is beautifully decorated, very homely and spotlessly clean. As a visitor, I felt very welcome and the staff were helpful and friendly. My relatives room was lovely and she was obviously happy with the facilities and activities.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 13 Mar 2017:

Thank you for completing this review; I am pleased you felt so welcome as we all feel that this is a very happy place to be whether living or working here or just visiting! Please do come and visit again!

Always welcoming. Excellent food. Can hold parties which are very well organised.
My grandfather says the care is excellent. He goes to lots of other entertainment.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Richmond Village experience in Nantwich is like a cruise ship, (eg QE II) without the water around it. I cannot fault the staff or the residence, everyone is very friendly and helpful. I would recommend it to anyone.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 10 Jan 2017:

Thank you for your review; your analogy made us smile and in fact when we think about it yes we are! Beautiful decor, fantastic events and activities, delicious food, great hospitality and stunning views! All with the best care and support! Welcome aboard!

We visited to take my Mother-in-law home for Christmas and Boxing day. All the staff were friendly, helpful and efficient preparing medication etc. The care home is beautiful and luxurious - When can I move in?
The weird wooden drummer sculpture in the garden is very creepy - gives me nightmares.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Cleanliness: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 10 Jan 2017:

Thank you so much for your review - we will keep a room for you! The wooden toy soldier is one of those things that you either love or hate (don't tell anyone but I agree with you!) - I hope you liked the other decorations, though!

Fantastic care for my granny, really cannot fault the staff. Fantastic staff.
The care and compassion of everyone at Richmond is wonderful. Very very clean!

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 09 Jan 2017:

Thank you Hayley for your lovely remarks.

I have visited Richmond Village over the last six years as my sister had friends residing in the village. I was always impressed with the friendliness of the staff at every level and the beautiful decor and furnishings, also colourful immaculate gardens. I am so pleased that my sister is now a resident. She is very happy and I know she is safe and all be well looked after.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 08 Dec 2016:

Thank you for your lovely review; we are very proud of our facilities and gardens which have won many awards and we hope your sister will enjoy them for many years to come.

This care home is extremely clean, welcoming and friendly. The staff are very warm and treat the residents with absolute respect. The rooms of the residents are all very individual, as each resident is able to fully make it their own. There is a strong staff presence in the building so always someone to help out.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 01 Dec 2016:

Thank you for taking the time to complete this review and for your kind remarks.

We needed as a family, palliative care for my mother and we looked at Richmond Nantwich on the internet. We rang up, made an appointment to see inside and the room that was available. My mother was assured and accepted. From September to mid-November, my mother had 100% care here. The staff are wonderful and so caring without making my mother feel that she was deteriorating. It gave my father and I peace of mind that mother was being looked after. From the senior care lead down to the breakfast staff, to the cooks and cleaners, it is an exceptional and very special place.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 01 Dec 2016:

Thank you for taking the time to complete this review. Although your mum was only with us for a short time, we feel privileged to have known her. All the staff send their best wishes to you and your father.

Richmond Village Nantwich is a fantastic care home. It's main feature is that it is situated in the centre of Richmond Village (retirement village). My father is 89 years old and is able to share the excellent range of activities available with people much younger than himself. This range of activities is definitely a plus factor of living in the care home. I have been very happy with the quality of care in all aspects which my dad has received over the past 4 years.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 29 Nov 2016:

Thank you Jackie for your review. We are proud of the range of activities and events on offer; there is lots to choose from and something for everyone to enjoy! Thank you again for taking the time to do this.

Since Mum moved to Richmond Village in Nantwich she has been happier than I remember, as she has become poorly, the staff have gone over and above the call of duty to make sure she is well looked after, we are kept informed and Mum feels very cared for and part of the Richmond family.
Because of Mums failing health, her needs have changed and the staff and management have been very sympathetic and caring to ensure changes have been made, we have been consulted at all times and advised when she needs changes, or when she is well. Never once have we been concerned and indeed we feel everyone in this home is looked after as though they were related to the staff member because they are so very very good
I cannot say how fabulous everyone one is at this home, Mum is so happy, comfortable and enjoying life even when her illnesses try and stop her, the staff make sure they don't. It is such a comfort that she is safe at this home and happy. Thank you, everyone, at Richmond Village Nantwich.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 24 Nov 2016:

Dear Geoff, Thank you so much for your lovely review; it means a lot when a relative takes the time to review our service, especially as we know what busy lives you lead! Your mother is such a lovely lady and we are happy that she is too; indeed she always makes us laugh with her funny asides and sayings. Thank you once again.

From the moment my mother moved into Richmond Village, she was treated with dignity and respect. The home is run very efficiently and has a number of activities going on throughout the day.
The staff have made my mother welcome and her every need is attended to by an expert team. The atmosphere at the home is more of a hotel, upbeat vibe, immaculate grounds and facilities. I feel safe in the knowledgeable that my mother could not receive better care.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 08 Nov 2016:

Thank you so much for your review; your Mother has settled in so well and we always look forward to seeing you and your family when you visit!

I came to visit my Grandad who is a resident, we always receive a very warm welcome from the receptionist and the other staff within the building.
Nothing is ever too much trouble and although the staff are busy they always take the time to listen. The staff in the dining room are fantastic and always willing to accommodate my son's preferences where they can!

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 08 Nov 2016:

Thank you for taking the time to complete this review; your comments have been passed on and we are very grateful for your kind words.

My recently bereaved mother moved for respite care and quickly settled in due to the kindness and dedication of all the staff. She had been very lonely, sad and unmotivated at home. However, she had joined in the activities, made new friends and came alive again. We are so pleased to see this transformation.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 31 Oct 2016:

Thank you so much for your kind review. Your mother has certainly settled in well and it is lovely to see her joining in with the different daily activities and making new friends.

Friendly, helpful and kind staff. Very clean environment. Lots of choice at meal times. Nothing too much trouble. Felt safe in this environment and would return if need be. Just felt the addition of a communal lounge other than the dining area would be most welcome. There was only the reception area or outside (weather permitting) to meet other residents.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 25 Oct 2016:

Thank you for taking the time to complete this review. There is a lounge located near to the Bowling Green - perhaps if you come to stay again we can show you where it is so that you can enjoy this facility.

Richmond Nantwich has both the appearance and feel more of a hotel than a retirement home. From arriving in reception through all departments the staff are fantastic. Courteous and friendly throughout. No nasty smells here. Everything is clean and tidy. Close care levels are of the highest order. I cannot believe this place can be bettered. Expensive? - Yes, but value for money? - Sure thing.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 13 Oct 2016:

Thank you for your review and for the lovely comments that you have posted; they are very much appreciated by all the staff here.

Staff friendly and welcoming whenever you visit together with lovely surroundings make this a very desirable care home.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very pleasant experience. I found the residents and the staff very helpful and friendly. My flatlet was comfortable and roomy. I had a very enjoyable break and hope to come again in the future. I would be pleased and happy to live here- but must consider the finance as the village apartments are expensive and also I am not mobile so would miss friends etc as they are like myself elderly and not too mobile! I am 90 myself. Try to build a unit closer to me, please!

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 25 Aug 2016:

Thank you, Mrs Curtin, for your review; it was lovely to meet you and we certainly look forward to welcoming you back for another stay! It is always the best idea to consider finances carefully - if there is any further information you require please do not hesitate to contact us.

Excellent facilities and events. Care is wonderful. Staff are very friendly and helpful. Reception staff are excellent and very helpful. Cleanliness throughout very good.
If my mother is happy, then so am I. Excellent care home. Peace of mind to know my mother is happy and well cared for.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 22 Aug 2016:

Thank you for your kind remarks; taking time to complete a review is always very much appreciated.

Staff very patient and caring, try to include everyone in the activities.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent caring staff. Plenty of outdoor space for residents to enjoy.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have had contact for over 12 years as a volunteer, visitor, friend and had Respite care on 4 occasions. Excellent leadership creates an excellent workforce which is immediately apparent. All departments achieve a common aim - high standards and pride in their job. Many of the clients are vulnerable. Each has his/her own special needs which are met. May I cite an example of efficiency, high standards achieved? "Reception - one's first point of contact is usually with a reception team who field a myriad of tasks. First impressions are important: dealing with people requires empathy, expertise and kindness which allay one's fears in a new situation. On my 4 respite occasions, one of which I was well-cared for, supported, restoring my confidence. Gratitude to LEADERSHIP".

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 16 Aug 2016:

Thank you, Margaret, for your review, the comments of which are very much appreciated.

Bright, pleasant surroundings. Staff all helped towards my recovery after my operation as did the quality, efficient care and service.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 16 Aug 2016:

Thank you, Joan, for your lovely comments; we are all delighted you are "back on your feet" again and look forward to seeing you soon!

I have resided at Richmond Village for eighteen years and been very happy here in two difference residences. I hope to end my time on earth in this lovely place, with its lovely people.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 16 Aug 2016:

Thank you for completing this review and for your kind remarks.

Whenever my wife and I have visited Richmond Village (twice a week), we have been impressed by the overall attention to detail and friendliness of the staff. The facilities for the residents are second to none.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As a resident, for 16 years I have been very happy. My wife (deceased) was cared for by the TLC of a very good are staff at all times. In my opinion, she was helped to be reasonably happy and pain-free despite severe attacks of Trigeminal neuralgia. She was wheelchair bound and bed bound for over 40 years with progressive MS.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

You are always treated with dignity and kindness. The staff are lovely and it is a lovely welcoming place to live.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Superb Village Care Home. I have lived around the world with my husband who passed away 5 years ago. Richmond Village I can say is my home and also near my children.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The gardens are always colourful and a joy to walk through. All the staff are pleasant and helpful. The many activities are varied and interesting and most are very enjoyable. This is a very pleasant place to live.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Moved from Oxford to live here, recommended from my nephew. I am very happy to live here. The gardens are beautiful.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been in my flat now for almost three years. I have always found the staff at reception very very helpful. I have found the staff everywhere friendly and considerate.
The whole area inside and out is spotless and the food good. Things have improved in general this year with freshly decorated reception and dining areas. It is the kindness that people of our age need and that is in evidence here.

How likely would you be to recommend Richmond Nantwich? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Very welcoming - Grounds and buildings well maintained and decorated. All staff, obviously motivated and trained in customer care. Medical staff knowledgeable and approachable. My mother has established an good rapport with a number of staff. Medication always provided as prescribed. Any medical illnesses are noted and I am informed: e.g. illnesses and falls. Visits to the doctors or hospital appointments are arranged and undertaken by Richmond if relatives not available. Food and drink provided as required and good quality. Plenty of provision for activities.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

A delightful retirement Village, immaculately kept with a homely and welcoming atmosphere. The staff are helpful, friendly, polite and the facilities are excellent. The gardens in particular are just lovely.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sian Walker-Hirst, Village Advisor at Richmond Nantwich responded to this review on 22 Jul 2016:

Thank you so much for your review R S. It is always a pleasure to hear how friendly and polite our staff are. We are also very lucky to have such a wonderful gardening team and the many awards from North West in Bloom over the years are testament to how much work they put into their upkeep. Thanks Again.

The care home is well maintained and decorated. The staff are good, kind, friendly and generally efficient. My mum's room is adequate, the main sitting and bed area could be cleaner, but the bathroom is always clean.
The food is good, varied and well presented. The entertainment, events and classes are excellent. There is often something for the residents to do. The gardens are lovely, with good seated areas. The care given by the staff has improved in the last 12 months.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sian Walker-Hirst, Village Adviser at Richmond Nantwich responded to this review on 19 Jul 2016:

Thank you for your review Mrs Cope. We have noted your feedback regarding the cleanliness of the sitting area in your Mother's room so we can rectify this. We are delighted you and your Mother find our staff friendly and that our levels of care have improved over the last 12 months. We are always looking to improve every aspect of Richmond and your feedback enables us to do this, thanks again.

Overall Richmond is very pleasant and welcoming.
The staff are always cheerful. The cleanliness and general upkeep is good. The care and attention to my fathers needs is excellent. The food is well prepared and there is a good choice of menu. Although my father is independent living, carers will "look in" on him to ensure he is okay. This is great peace of mind for me to know that he is well looked after.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sian Walker-Hirst, Village Adiviser at Richmond Nantwich responded to this review on 19 Jul 2016:

Thank you so much for taking the time to review Richmond. We are delighted that your Father is happy and receiving excellent standards of care and support in his suite.

When mother first moved in, she wasn't allowed to have a bath. We approached management and this has now been resolved, in a friendly, professional manner.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sian Walker-Hirst, Village Adviser at Richmond Nantwich responded to this review on 19 Jul 2016:

Thank you for your review Mr Barber and we are delighted that your Mother is now enjoying a bath with the help of our carers and has settled so well into her Suite.

Excellent care home staff etc. I would recommend to friends and family. Home from Home.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sian Walker-Hirst, Village Adviser at Richmond Nantwich responded to this review on 15 Jul 2016:

Thank you for your review Sheila we are delighted you would happily recommend Richmond Village and we couldn't ask for a better description than " A home from home". Many Thanks.

Richmond Village staff are friendly and personable who care about the residents well being and health, not just physically but also mentally. The range of activities help persuade residents to enjoy each other's company and the facilities aid this as well.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sian Walker-Hirst, Village Adviser at Richmond Nantwich responded to this review on 12 Jul 2016:

Thank you so much for your review Mr P We are delighted your Mother chose Richmond for her new home and that she is settling in and starting to enjoy the social side of the Village.

I have always been impressed by the friendly courteous staff. They have always been extremely helpful.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has recently moved to 24 hour care and could not be happier. She enjoys speaking to the very cheerful and caring staff, together with the endless cups of tea and regular meals. Her main comment is 'You'll never starve in this place!!!'

A wonderful happy environment.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 06 Jul 2016:

Thank you for your lovely comments Mr Penn. They are very much appreciated.

I have written a separate testimonial for the care. The standard of care, attention and friendliness there is crucial to my mother's physical and mental wellbeing. Another area to be recommended is the entertainment. Over the last couple of years there have been regular activities catering for a variety of interests. Events and visiting acts are generally of a high quality and suited to the age bracket. The gardens are a unique and special feature for which unsurprisingly awards have been won. Richmond is generally well run. Management are approachable and listen to concerns. In terms of the environment it is clearly attractive and comfortable. The catering has improved significantly over the last year which is important as residents enjoy meal times.

How likely would you be to recommend Richmond Nantwich? Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home itself is very well decorated but that does not mean good care. For the money my mother is paying, I expect more attention to the bed making and the cleaning away of dishes and the standard and variation of food needs drastic action in our opinion. My mother loves it there but did expect a lot more attention to little details. The staff are friendly but at times lacking in their job.

How likely would you be to recommend Richmond Nantwich? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in respite care at Richmond Nantwich on several occasions. She has always been very happy there and it has given us great peace of mind to know that she is looked after so well by genuinely kind and caring staff in a wonderful atmosphere and in very pleasant surroundings.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

If it wasn't for Richmond Village I would struggle, the staff are my family, I think the world of everyone. I tell everyone how wonderful the place is and I mean it.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Coming to live in Richmond village was one of the vest decisions I have ever made. I have been here now for three years and have never had a problem that couldn't be resolved. The staff are without exception kind and helpful. I think they go above and beyond what could be expected of them. The property I have (an apartment) is attractive and comfortable and the surrounding gardens and leisure area are kept superbly well. I would recommend Richmond Village to everyone.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 24 Jun 2016:

Thank you Pam for your words; they are very much appreciated.

I think Richmond Village is excellent on the whole and the staff are all lovely.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have just had 2 weeks here and everyone has been so kind and helpful. Lovely people in lovely place. We'll be back.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 24 Jun 2016:

Thank you so much Mr & Mrs G for taking the time to complete this review; I am so pleased you enjoyed your stay with us and look forward to welcoming you back.

A lovely environment, beautiful gardens. Excellent standard of decoration and cleanliness. Staff all very friendly and helpful. Nothing is too much trouble. Staff very caring and encouraging to my mother. They walk her every day to keep her mobile - they are very patient. Meals are good and she is taken to a lovely dining room in a wheelchair. It overlooks the bowling green.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 22 Jun 2016:

Thank you so much for taking the time to complete this review; we are delighted that you have marked us excellent as we are very proud of the care that we provide.

I write to recommend the 5 star Richmond Village Care Centre where my wife haw been a resident for 21 months. For the past 10 months she has been incapacitated and confined to bed on an air mattress. She can no longer feed herself and requires feeding a soft diet only and plenty of fluids. In 2012 she fractured her left humerus which required surgery and sadly an anaesthetic cock up resulted in her becoming doubly incontinent so that changing her requires 2 carers each time. In 2014 she fractured her right humerus which could not be repaired. I visit her for 4 hours a day. I am a retired consultant.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 22 Jun 2016:

Dr M thank you for taking the time to complete this review; we are always very grateful for people taking the time to do this.

This was our second visit to Richmond Nantwich and all being well we will be back for a weeks respite in 2017. My wife was in the care side overnight and we were together all day. The care staff were so kind and helpful and she felt safe and comfortable. I had a lovely suite and my wife was able to use my room as we needed. The food was excellent, good choice, nicely served and the choice of tea was also good. We ate our evening meal in my room and that was never a problem. All the staff were friendly and considerate and the whole place has a warm family atmosphere. I would have no hesitation whatsoever in recommending Nantwich, you get what is on the label.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 21 Jun 2016:

Thank you so much for reviewing your recent stay with us; we are so pleased that you both enjoy your stays with us and hope that you will be back to see us all again very soon.

Both my parents are in this home, this is both their third home and the difference from the others is outstanding:
1. Excellent, warm welcome from staff and management.
2. Quality of rooms and lounge/dining areas - excellent.
3. Interest and care shown to both parents - excellent, follow-up appointments care concerns all updated smoothly and efficiently by staff and management. Regular calls made to family updating them on GP visits/medication/health/mobility changes and concerns.
4. Quality of food is excellent. Lovely home cooked smells and flavour to meals. Meal/size and care taken with vegetables sizes to ensure eating enjoyable and not a hazard.
5. Thoughtful activities such as bingo relating to the age etc.
6. Residents able to sit outside and watch the world go by, as sun protection in gazebo in front garden, regular drinks and sun screen available to residents who can experience a reasonable time enjoying the surrounding area. Such a tonic and feel good factor all round for both family and residents.
7. Lovely relaxed home atmosphere and both my parents recent entry to the home in Feb/April 2016 has helped them settle in and relax and enjoy being well cared for. A quest for both family and loved ones over the last three years and all can look forward to enjoyment the rest of their lives - worry free - highly recommended.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 17 Jun 2016:

Thank you so much for your wonderful comments; we are delighted that your parents have settled in so well. It is often the little things that make so much difference and knowing that you and your family are also now happy and relaxed means a lot. Thank you again.

Whenever we visit we always get a warm welcome. Granny is very happy here and enjoys all the activities that the staff put on. Gardens are beautiful and the rooms are clean and well kept. Staff are kind and friendly.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the atmosphere to be very positive and caring. When comparing care providers Richmond Village Nantwich was head and shoulders above the other providers we visited. Having now chosen Richmond Village Nantwich as a provider the reality is every bit as good as we thought it would be.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 27 May 2016:

Thank you for your review Andrew; we always appreciate the time taken to complete these for the Village and also appreciate the support you provide.

I have visited Richmond Nantwich numerous times and played an active part in some of the super events they organise. Crewe and Nantwich Senior Forum are dedicated to making a difference to the health and well-being of older people. I have to say we are
always made really welcome. Staff are very generous, attentive, and always care for my needs. I appreciate, that as a wheelchair user, their attention to detail. The ambience is always upbeat and vibrant. The surroundings so clean and refreshing. The garden is a lovely space to spill out into during the summer weather. Actually as I consider our partnership working, I think what Richmond is trying to achieve. It can only be regarded as a great asset to the community - one that is growing from strength to strength. One in which the community group I represent, are proud to be contributing to.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 25 May 2016:

Thank you Adrian. It is always lovely when your group visits and we are delighted to be working with you in exciting plans for the future.

My Grandfather stayed in the care home when he was really poorly with cancer. He was treated with dignity and whenever I visited I was always welcomed no matter what time of day.
He could be very grumpy sometimes but the staff always managed to make him smile.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 23 May 2016:

Thank you Richard for your review; we all miss your Grandfather and his sense of humour!

When my elderly neighbour moved into Richmond Village, I began visiting her on a regular basis and quickly became aware of the friendly but professional approach by the staff and management towards their residents and visitors. I often dropped in unannounced, sometimes to be told by Reception that my friend was having her hair done, listening to a concert or taking part in an activity, but please go along.
I was mayor from 2014-2015 and was regularly invited to barn dances, carol concerts, school concerts, presentation evenings and charity events. Richmond has an open door policy and warmly encourages the local community to share in its social activities with the residents.

Nantwich In Bloom also benefits from a partnership with the Village and plays host to the judges whenever they visit. The grounds are well planned and tended, my friend was a keen gardener and wandered round with the gardener sharing information.
I am very pleased to provide this review.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 23 May 2016:

Thank you Christine for your review - we are always delighted to see you and very much appreciate the support you have given us over the past years.

Helped accommodate at short notice, and made every effort to extend as needed. Very personal care and all residents seem to be treated as individuals. Very respectful but warm. Excellent rooms and public areas.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 19 May 2016:

Thank you so much for your review; we always look forward to your Mother visiting us and were pleased that we could help.

Richmond Village is a wonderful place, it is the perfect environment for my father who is infirm and has mild dementia. He amongst a cross section of retired people who provide a rich, stimulating environment for him. The staff care for and encourage him. The environment is of a really high standard decor and furnishings are top class and the food is delicious. Relatives and friends are welcome at all times. I find it a happy place to visit and wouldn't be disappointed to find myself there one day.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 15 Apr 2016:

Thank you so much for your lovely review. We are proud that Richmond Nantwich provides such a lovely home and atmosphere and we enjoy your visits especially when you bring in Ena your puppy!

Mum has been in Richmond since Nov 15 and we are very satisfied with the service. The staff are friendly and caring, and we feel confident and reassured leaving her there.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I can't thank the care home enough for the tremendous are offered to my mother since her arrival at the home in March 2015. After an initial reluctance to move into assisted living, she now considers Richmond Village home for all the right reasons. Everyone goes that extra mile treating mum as a valued person in her own right. Her mobility, dexterity and general demeanour has improved beyond expectation due to the staffs attention to detail. A truly professional organisation. Thank you.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nicola Morgan-Parker, Senior Village Adviser at Richmond Nantwich responded to this review on 21 Mar 2016:

Thank you so much for your kind comments. It is always very much appreciated when someone takes the time to provide feedback on the services we provide.
It is also lovely to hear that your Mother is so happy in her new home and that she has settled so well.

Very good caring staff well run place.

How likely would you be to recommend Richmond Nantwich? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Value for Money: Good

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Job Vacancies

Staff Profiles

Hillary

Hillary Minshull

Job Title: Care Manager

Joined: 1996

Description:

Hilary is the Care Manager for the residential care home within the Richmond Village Nantwich and has to adhere to the care standards requirements of the care home thus maintaining the care rating given to us by CQC after our inspection report.

Hilary organises all admissions and discharges from the care home and ensures that the care delivered to the clients is always of the highest standards, delivered safely and with dignity.

Asked what the best part of her job was she replied ‘Oh that’s easy – coming in every day seeing the residents and care team laughing and joking!’

Lynne

Lynne Griffin

Job Title: Village Manager

Joined: 1996

Description:

Lynne has been working at Richmond Village Nantwich since 1996. Her role as Village Manager means she is responsible for all aspects of day to day life at the village. She spends time dealing with issues raised by residents, potential residents and staff. Lynne also provides support to all the Heads of Department in their roles and help out as and when needed. She is also responsible for maintaining a set budget, future planning for the village, management reporting, etc. Lynne also spends time networking and promoting the village.

‘The best part of the day is when I am spending time with our residents. They have had amazing lives and I am proud that we are able to help them to continue to enjoying life to the full,’ says Lynne.

Nicola

Nicola Morgan-Parker

Job Title: Senior Village Adviser

Joined: 2007

Description:

Nicola is responsible for advising potential residents on the most suitable type of accomomodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.

With 53 Apartments, 19 Assisted Living Suites and a 41 bed Care Home it is important to ensure that the right option and level of care (if any) is provided.

Nicola also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.

Please contact Nicola if you would like any further information about the Village and Care Home.

Claire

Claire Beech

Job Title: Village Adviser

Joined: 2017

Description:

Claire is responsible for advising potential residents on the most suitable type of accomomodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.

With 53 Apartments, 19 Assisted Living Suites and a 41 bed Care Home it is important to ensure that the right option and level of care (if any) is provided.

Claire also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.

Please contact Claire if you would like any further information about the Village and Care Home.

Debbie

Debbie Mercandelli

Job Title: Hospitality Manager

Description:

Debbie's role as Hospitality Manager means that she is responsible for all the catering and housekeeping services within the retirement village and care home.

She maintains overall responsibility for health and safety and food hygiene procedures and ensuring that staff follow these at all times. She liaises with the chef team to produce the menus and update and plan for these on a regular basis.

Her high standards were recognised when she won the Nutrition and Hydration Award in the Great British Care Awards 2012, beating all other care homes in the country.

Jane-Ann

Jane-Ann Stubbs

Job Title: Activities Organiser

Joined: 2012

Description:

Jane-Ann heads the Activities Team at Richmond Village Nantwich and organises the daily activities within the Village and Care Home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Richmond Nantwich