Richmond Villages Nantwich

St Joseph's Way, London Road, Nantwich CW5 6LZ
Review Us
9.8 145 Reviews
  • Richmond Villages Nantwich, Nantwich
Richmond Villages Nantwich is proud to offer the very best in residential, respite, palliative and end of life care within an award-winning retirement village that also offers independent and assisted living apartments set in four and a half acres of landscaped gardens.

Residential care is provided at a weekly fee, dependent on each person's support requirements. Long stay, respite, convalescence and day care are all offered within the care home.

Richmond Villages Nantwich also offers a wide range of on-site facilities including a dedicated Care Home Restaurant (The Alpine Suite), The Garden Room Village Restaurant, elegant sitting rooms, a hairdressing salon and beautician, landscaped gardens and a Bowling Green. Care Home residents can invite guests to join them for lunch by reserving a table in the Garden Room Restaurant where private parties can also be catered for.

The 41-bed residential Care Home's rooms are all en-suite with electric profiling bed, TV, telephone and Wi-Fi access. Some rooms enjoy patios or balconies overlooking the gardens.

Residents are supported to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team. There is a full-time activities team, a large hospitality team, maintenance team, gardeners and full-time drivers who can take you to local health appointments or to the local towns and shops on scheduled trips.

Richmond Villages Nantwich is proud to support the local community, holding many charity events throughout the year and hosting meetings for groups such as Wych-Malbank Nantwich Rotary Club whilst the dedicated activities team provide a comprehensive schedule of events and activities, meaning there is never a dull moment.

Richmond Villages Nantwich prides itself on being more than just a care home and you are always welcome to visit to see for yourself!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1800

Fees are subject to a pre-assessment.
Fees include all meals and non-alcoholic drinks, a daily maid service, all laundry ( except dry-cleaning), 24 hour support and care, all activities ( unless a ticket price or fee is advised) and management of medication.
Sundries such as hair services, beauty treatments, newspapers/magazines and alcohol for example are charged monthly by direct debit.

These prices are only a guideline, please contact Richmond Villages Nantwich to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Allyson Attward (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private Funding Clients and Local Authority Clients - Pre-Assesment required
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • Visitors very welcome at any time; this includes children and well behaved pets on leads.

Parking

  • Designated parking areas for visitors.

Richmond Villages Nantwich Reviews (145)

9.8

Richmond Villages Nantwich has a Review Score of 9.8 (9.796) out of 10, based on 27 reviews in the last 2 years.
Over all time Richmond Villages Nantwich has 145 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Richmond Villages Nantwich
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Total of 145, showing 41-60
Review from G G (Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel comfortable well looked after and safe. The surroundings are beautiful and I like to be able to see the general public. The activities are poor and they don't stimulate people or enhance people's skills. Especially people who have sensory deprivation such as hearing or sight impairment.
Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for taking the time to leave your review. It is always nice to hear from our residents that they are feeling like they are cared for and looked after. We have a genuine regard for all of our residents. We will discuss your feedback with the team within the village to help us to continually improve our service. Thank you for choosing Richmond Village Nantwich for your stay.

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Review from Steve B (Son of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Richmond Villages until January 2022. On the numerous occasions we visited, we found the staff to be very knowledgeable, experienced, polite, caring and helpful, this was always supported by my mum in conversation. There's a full programme of events arranged to keep everyone
busy and active and, most importantly, socialising. The home was always very accommodating to special requests, an example is when I asked could I arrange a meal/party to celebrate my mum's 80th birthday. They offered me the use of the main restaurant dining area and were quite happy for me to bring in a meal from the local fish and chip shop, her favourite treat. One important thing I observed during the four years my mum was a resident was a very low staff turnover, this provided her with a stable care environment delivered by familiar faces, aspects that definitely helped to reassure her.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Nantwich

Thank you for your lovely review. It is always so nice to hear our staff described in this way. We are happy that we were able to look after your mother for four years. Hopefully, you will go away from this feeling like she received the best possible care.

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Review from P J (Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were very attentive and willing to help day and night.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Nantwich

Thank you for taking the time to leave your review. We are glad you found all our staff to be be attentive to your needs. Thank you for choosing us for your care.

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Review from J H (Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After injuring my back/spine in a fall I spent 15 days in hospital. As I live alone I decided that a short period of rehabilitation at Richmond would be beneficial in adapting and regaining confidence. It has worked well for me. I found the staff extremely friendly, cheerful, caring and ready to help.
The atmosphere was positive and the surroundings conducive to a good recovery. The food was very satisfactory and my room was comfortable and generally well-appointed. Altogether, I am sure the time at Richmond has benefited me greatly.
Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Nantwich

Thank you for taking the time to leave your review. It is lovely to hear that you feel your stay with us has helped you recover so well and help to regain confidence. Thank you for choosing Richmond Villages Nantwich for your stay.

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Review from Susie H (Daughter of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I can't praise and thank the staff at Richmond Village Nantwich enough for the huge amount of care and support they have given to us and our elderly mother and father. We needed a quick response to place our mother in care when our father was hospitalised. Our mother has really benefitted
from the care and love she has received and she's laughing and smiling again. We then had to find a place for my father, when he was discharged from hospital and Richmond Village worked really hard for us to get my father into the same home so our parents could be together to celebrate their 71st wedding anniversary. We can't thank you enough for the care, support and advice you have given to us at what has been a stressful time for our family.
Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

We are all delighted that we were able to help on both occasions especially at such a challenging but special time for them both. Thank you so much for your review - it is really appreciated.

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Review from Barbara R (Wife of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Yes, we were very pleased with my husband's stay. He enjoyed the meals very much and the staff were very good with him.
Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your kind review; we are pleased that he enjoyed his stay with us.

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Review from Jeremy (Son of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond Village is a very well established multi-faceted care village, which offers independent living - which Mum did not experience - supported or assisted living, which gave Mum the self-confidence to live at home easily whilst still doing many of the things that she used to and care.
From day
one, Mum felt at home at Richmond Village, in part because of the feel of the place, in part by the ability to live independently whilst still being able to socialise with other residents and in part due to the staff.
The staff throughout were always friendly, knowledgeable and genuine - always pleased to see Mum or help her live as independently with an appropriate level of support as possible. Nothing was too much trouble or could not be done.
Latterly, the move from independent living to care was seamless and Richmond delivered on all their promises when Mum first moved in and she was supported and looked after in a really dignified and caring way, throughout.
Reply from Claire Beech, Village Adviser at Richmond Villages Nantwich

Thank you so much for your review and we will certainly miss seeing your Mum in and around the Village. We really appreciate you taking the time to do this, it means a lot.

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Review from Christine S (Daughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staff at Richmond Village Nantwich are without exception the creme de la creme of their profession. There is always a warm welcome from them whenever I visit my Mother and their warmth and compassion in fulfilling her everyday needs is very evident. First-class staff, first-class facilities and
first-class surroundings make Richmond Nantwich a lovely place to be and I would not hesitate to highly recommend it. Thank you so much to everybody.
Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your review and for your kind words. We really appreciate you taking the time to do this; it means a lot to us all.

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Review from Samantha K (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond Village, Nantwich is the gold standard of Care Homes. Yes, it's not cheap, but you do get what you pay for. This I have especially seen during the Covid-19 outbreak where the love and care of the Residents have been outstanding. Richmond Village has ensured that during the lockdown all families
and residents have been able to keep in touch via video link, email, Facebook etc., plus have been sending out regular letters to families keeping us up to date about what's happening regarding testing, entertainment and other news. They have also ensured that if I need to contact them to ask anything at all, there are open channels of communication at all times.
Richmond Village is a safe and happy environment, and I hate to think what the situation would have been like if this had all happened a year ago when they were still independent living - especially as I live 200 miles away.
Thank you to the team at Richmond Village for being the best at what you do.
Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you so very much for this lovely review Samantha; your words mean such a lot to us and will be shared with every single member of the village team. We are all proud to have been able to provide the reassurance to families during the past months and look forward to the day we can welcome loved ones back into our village!

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Review from Gail R (Daughter of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who died in December 2019 aged 100, was very content at Richmond. She was not a sociable person but quickly developed warm relationships with the staff. Their care was outstanding. The facilities are excellent but it was the attitude of all staff that made her feel cared for and safe. It should
also be noted that the staff have a care for residents families also. Particularly when my mother died. We felt supported.
Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you, Gail, for taking the time to complete this review. Your mother was very much part of the Richmond family and we hope that you will continue to be so for many years to come.

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Review from Patricia P (Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was an independent villager until 12th October when I was admitted to hospital and returned to a room in the care unit on 20th. I will return to my flat on the 10th of January.
I am impressed by staff of all disciplines who are courteous, friendly and helpful, day and night.
I have lived here nearly
two years. The gardens are beautiful. I enjoy the varied activities, am and pm, seven days a week, catering for different mental and physical capabilities.
Good choirs, orchestras, slide and talk shows, exercises, bridge, mahjong, whist, bowls, croquet and occasional outings.
I choose to have lunch daily in the restaurant. The choice is very good and waitresses are friendly, remembering dietary needs.
I wish to emphasise how friendly and thoughtful are all the staff, which is so important. The maintenance men respond on the same day to requests. There is transport from Monday to Friday to supermarkets for one and a half hours and also Monday to Friday to dentists, hospital and doctors as needed. I have friends in care homes in the south and east of England and have not visited any which come up to the standard here.
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Review from H W (Daughter of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent stay - Mum did think the room was a little small if she lived there. But she was only in for 3 weeks respite (not sure what she was expecting).
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Review from L F (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility. Thank you.
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Review from Shirley A (Respite Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just perfect in every way, with many thanks to all of you.
Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your lovely review. We were delighted to be able to get you "back on your feet" again and send our very best wishes!

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Review from Alastair V (Son of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad comes to stay at Richmond Village twice a year. He stays in the retreat which is lovely and has everything he needs. Staff are lovely, very approachable and always on hand if you need anything. Always something going on for my dad and he has made friends here. I feel happy knowing he has people
around him when he is here.
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Review from Joan J (Respite Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
For short stay - good.
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Review from Mavis D (Respite Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attractive setting, rooms bright and beautifully decorated. Food first-rate, it is difficult to find fault with this excellent care home.
However, what raises it from the "excellent" to the superb is the staff. Never without a smile or greeting. Nothing is too much trouble. I have seen two workers
discreetly comforting a distressed/confused resident and another coaxing a reluctant eater, all with kindness and endless patience.
Therefore, the management is absolutely top rate.
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Review from Pauline F (Respite Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only visited for four days to sample village life with a view to buying. Staff friendly, helpful, welcoming. Village advisor friendly and informative. Grounds beautiful. Maybe office staff need help. I requested loan of pen, no spares at reception. However, one was found eventually. Repeated with a
few sheets of paper. I needed to cancel three activities and found people hunting me because not cancelled in book. None of this spoiled my stay, I enjoyed it. Cost of retreat expensive, would have stayed longer.
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Review from Gillian S (Partner of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was grateful for the initial conversation, the way to booking was handled, the welcome given to my partner (he was reluctant to have the respite care); the care given during the week and the general atmosphere throughout the whole week was excellent. Calm, kind and helpful. The visitors were also
impressed with the care and support given. Many thanks - we hope to book again in the new year.
Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you for your review; the initial enquiry and first stay can be a little traumatic however I hope that future breaks will become a little less so allowing you both to have a rest and much-needed break.

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Review from A N (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had two weeks of respite care at Richmond Nantwich following an illness in the hospital. She was very well looked after and couldn't fault any aspect. Nothing was too much trouble and the staff were superb.
Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you, for your review - we hope your mother is continuing to make a speedy recovery.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Richmond Villages Nantwich is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.796 for Richmond Villages Nantwich is calculated as follows: ( (266 Excellents x 5) + (42 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 318 Ratings = 4.796
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Villages Nantwich is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (7)

Lynne

Lynne Griffin

Job Title: Village Manager Joined: 1996

Lynne has been working at Richmond Village Nantwich since 1996. Her role as Village Manager means she is responsible for all aspects of day-to-day life in the village. She spends time dealing with issues raised by residents, potential residents and staff. Lynne also provides support to all the Heads of Department in their roles and helps out as and when needed. She is also responsible for maintaining a set budget, future planning for the village, management reporting, etc. Lynne also spends time networking and promoting the village.


‘The best part of the day is when I am spending time with our residents. They have had amazing lives and I am proud that we are able to help them to continue to enjoy life to the full,’ says Lynne.

Allyson

Allyson Attward

Job Title: Registered Manager Joined: 2022

Allyson is the Head of Care/Registered Manager for the residential care home within the Richmond Village Nantwich and has to adhere to the care standards requirements of the care home thus maintaining the care rating given to us by CQC after our inspection report.


She organises all admissions and discharges from the care home and ensures that the care delivered to the clients is always of the highest standards, delivered safely and with dignity.


Allyson promotes an "open door" policy for all who live, work and visit the care home, and is always willing to listen to feedback.

Nicola

Nicola Jackson

Job Title: Senior Village Adviser Joined: 2007

Nicola is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.


With 53 Apartments, 19 Assisted Living Suites and a 41 bed Care Home it is important to ensure that the right option and level of care (if any) is provided.


Nicola also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.


Please contact Nicola if you would like any further information about the Village and Care Home.

Jane-Ann

Jane-Ann Stubbs

Job Title: Head of Activities Joined: 2012

I have been part of the Richmond Village family for 14 years, proudly serving as the Head of Activities.


I am deeply passionate about enriching the lives of our residents, ensuring they have access to meaningful and engaging experiences that truly make a difference.
I take great pride in leading a dedicated activities team that consistently makes a positive impact, bringing smiles and happiness to those living at RV Nantwich. It is incredibly fulfilling to see the difference we make in the lives of our residents every day.

Rachel

Rachel Lovatt

Job Title: Village Adviser Joined: 2024

Rachel is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.


With 53 Apartments, 19 Assisted Living Suites and a 41-bed Care Home it is important to ensure that the right option and level of care (if any) is provided.


Rachel also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.


Please contact Rachel if you would like any further information about the Village and Care Home.

Kirsty

Kirsty Roberts

Job Title: Domiciliary Care Manager

With 29 years of experience in the care sector, Kirsty has built a distinguished career spanning various roles in home care, management, and coordination. Starting as a Home Care Assistant, Kirsty progressed to become a Care Coordinator and then a Registered Care Manager, demonstrating a deep commitment to delivering high-quality care.


After working at Richmond Village Nantwich in 2000, Kirsty returned to the organisation two years ago, bringing a wealth of knowledge and expertise to enhance the services provided to residents and clients. With a passion for improving the lives of those in need.

Anthonie

Anthonie Van Rooyen

Job Title: Head of Hospitality

Anthonie van Rooyen is a seasoned hospitality professional with over 11 years of experience in food and beverage management across 3, 4, and 5-star hotels in both South Africa and the UK. With a keen eye for operational excellence and customer service, Anthonie has honed his expertise in managing high-performing teams, ensuring exceptional guest experiences, and driving revenue growth within the hospitality sector.
In addition to his hotel management career, Anthonie took an eight-year hiatus to successfully run his own business, gaining invaluable entrepreneurial experience and further refining his leadership and strategic planning skills. Now, with a wealth of industry knowledge and a versatile skill set, Anthonie continues to bring passion and dedication to the dynamic world of hospitality.

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