Bupa Nantwich Care Home

My mother spent 4 weeks respite during October/November. The staff were so kind and attentive to her. She enjoyed her food and the activities, especially the afternoon entertainment. The family found visiting was a pleasure an the staff were always ready to answer any queries. We could not fault it in any way.

Fantastic care. Fantastic empathy, fantastic person-centred village. Fantastic well-being and health experience.

I have spent several periods of convalescence and respite care in Richmond Nantwich since January 2010. At all times I have been completely satisfied with the care, attention and friendliness from the members of staff at every level. It cannot be faulted in any degree. The standard of furnishing, catering and cleanliness cannot be improved upon. It is a care home par excellence.

Richmond Village is our first experience of a care home for our father, who, several months ago, went from living completely independently to requiring residential care, almost overnight. The accommodation and atmosphere at Richmond Village has pleasantly surprised us all, feeling more like a hotel than a care home and making the abrupt transition from independence to care considerably less stressful than anticipated. Staff throughout seem extremely attentive and friendly, able to spend time as required with the residents, and treating them with dignity and interest; it is a relief to feel our father is in such caring and competent hands. We don't know where we'd have been without them. Visiting is a pleasure; we are always made very welcome and staff appear to know our father well. The warm and friendly atmosphere, level of care, and the comfortable and attractive environment are greatly appreciated by both our father, as a resident, and us, his family.

My second visit was again very pleasant, everyone was very friendly and helpful when necessary. My one issue was, it was on the lovely sunny side, which unfortunately resulted in me having the curtains drawn on most days. On my previous visit (June 2018) I was in a room at the end of a corridor, where the light was ideal for my eyesight. I shall request this, if available, on future visits. My only issues on my last visit were the waste bins were not always emptied and occasionally the bed was unmade.

Mum stayed for one week's respite care. It was her first time away from home and she was very apprehensive. Richmond Village couldn't have done more to make her feel at home including breakfast in her room (at any time) if she wanted. Mum is a fussy eater, however, the food was first class and a homely touch was the various sweet snacks left out for the residents to take at any time. There were varied activities which were optional and she did join in more than we expected. We are now looking for a magic painting kit to use at home. The room was comfortable if slightly on the small side but perfectly adequate for one week's stay. We would go back to Richmond and would definitely recommend.

I enjoyed my stay for the week. The staff were helpful and caring. This was a retreat week and everything was fine.

My mum recently had one week's respite at Richmond Nantwich. She loved it and the staff were so kind. The only issue was she was only showered twice in seven days. I did speak to one of the carers looking after my mum and she said she had asked my mum if she wanted a shower and she said no. My mum has dementia which obviously the staff were aware of. We did point out at her assessment you have to take control of some things eg 'yes you are having a shower'. It was during a very hot period of July. Perhaps more training on dementia?

Young lady who assisted with showers was kind and considerate and treated me with respect.

Although the Richmond experience comes at a premium compared to other care homes in Nantwich at the time, this is the only one we felt Mother would be comfortable in. The support and activities were excellent, always encouraging the residents to participate. Although the room was a bit cramped, careful arrangement of the furniture improved this and all rooms appear to have full toilet/wetroom. Lovely gardens.

The care and attention given to each individual resident is of an extremely high standard. Residents never feel rushed and are treated with kindness and affection. Nothing is too much trouble and all staff, from the cleaners to management, will always strive to ensure my mum is looked after and all her needs are met. There are lots of activities to socialise without anyone having to sit round the edge of a large room watching TV. Lots of lovely relaxing areas making it home from home.

I have absolutely no hesitation in recommending Richmond Nantwich. The accommodation is great and the staff were never patronising to Mum but always straightforward and kind.

Excellent room, good food, pleasant and welcoming staff.

My wife and I went from one care home to another for a change of scenery. We found the staff very caring and friendly. We could have wished for more communal activities to share with other residents and be stimulated rather than left to our own devices - watching T.V.

My 81-year-old mother and I visited Richmond Nantwich for a respite retreat weekend.

My mum is registered disabled. The staff were very attentive, professional and supportive. The meals provided, quality of service and menu options were plentiful. The standard of accommodation exceeded our expectations. My mum felt very relaxed during her stay and her needs were met with the care staff being on hand 24/7. I was able to bring along my pet dog and when mum was relaxing, we'd go off for a nice walk into the town centre and the beautiful riverside and to see the bird sanctuary. A lovely weekend was had, very restorative. Thank you.

Apart from two assistants, the staff were excellent and most polite. The room provided had problems:

TV problems, many.

On the whole good food, particularly soups and puddings.

The staff were friendly and helpful and communicated with us when there was a problem. We would highly recommend Richmond Nantwich for all these reasons and the cleanliness of the whole area was good despite building work going on.

We came to visit a friend in your care home last month and we thought the staff were very friendly and helpful. The home had a lovely atmosphere and although we were only there for a short time. The first impression was very good indeed. The home itself was beautiful also the surrounding area.

The care staff were excellent and offered help when needed. I was not afraid to ask for anything a really good standard. A little bit expensive but you pay for excellence.

Care and attention to detail which is much more than we expected. They genuinely want to help every resident to settle in and enjoy their day.