Richmond Villages Nantwich

I have resided at Richmond Village for eighteen years and been very happy here in two difference residences. I hope to end my time on earth in this lovely place, with its lovely people.

Whenever my wife and I have visited Richmond Village (twice a week), we have been impressed by the overall attention to detail and friendliness of the staff. The facilities for the residents are second to none.

As a resident, for 16 years I have been very happy. My wife (deceased) was cared for by the TLC of a very good are staff at all times. In my opinion, she was helped to be reasonably happy and pain-free despite severe attacks of Trigeminal neuralgia. She was wheelchair bound and bed bound for over 40 years with progressive MS.

You are always treated with dignity and kindness. The staff are lovely and it is a lovely welcoming place to live.

Superb Village Care Home. I have lived around the world with my husband who passed away 5 years ago. Richmond Village I can say is my home and also near my children.

The gardens are always colourful and a joy to walk through. All the staff are pleasant and helpful. The many activities are varied and interesting and most are very enjoyable. This is a very pleasant place to live.

Moved from Oxford to live here, recommended from my nephew. I am very happy to live here. The gardens are beautiful.

The whole area inside and out is spotless and the food good. Things have improved in general this year with freshly decorated reception and dining areas. It is the kindness that people of our age need and that is in evidence here.

Very welcoming - Grounds and buildings well maintained and decorated. All staff, obviously motivated and trained in customer care. Medical staff knowledgeable and approachable. My mother has established an good rapport with a number of staff. Medication always provided as prescribed. Any medical illnesses are noted and I am informed: e.g. illnesses and falls. Visits to the doctors or hospital appointments are arranged and undertaken by Richmond if relatives not available. Food and drink provided as required and good quality. Plenty of provision for activities.

A delightful retirement Village, immaculately kept with a homely and welcoming atmosphere. The staff are helpful, friendly, polite and the facilities are excellent. The gardens in particular are just lovely.

When mother first moved in, she wasn't allowed to have a bath. We approached management and this has now been resolved, in a friendly, professional manner.

The staff are always cheerful. The cleanliness and general upkeep is good. The care and attention to my fathers needs is excellent. The food is well prepared and there is a good choice of menu. Although my father is independent living, carers will "look in" on him to ensure he is okay. This is great peace of mind for me to know that he is well looked after.

The food is good, varied and well presented. The entertainment, events and classes are excellent. There is often something for the residents to do. The gardens are lovely, with good seated areas. The care given by the staff has improved in the last 12 months.

The home itself is very well decorated but that does not mean good care. For the money my mother is paying, I expect more attention to the bed making and the cleaning away of dishes and the standard and variation of food needs drastic action in our opinion. My mother loves it there but did expect a lot more attention to little details. The staff are friendly but at times lacking in their job.

Excellent care home staff etc. I would recommend to friends and family. Home from Home.

I have always been impressed by the friendly courteous staff. They have always been extremely helpful.

My mother has recently moved to 24 hour care and could not be happier. She enjoys speaking to the very cheerful and caring staff, together with the endless cups of tea and regular meals. Her main comment is 'You'll never starve in this place!!!'

A wonderful happy environment.

I have written a separate testimonial for the care. The standard of care, attention and friendliness there is crucial to my mother's physical and mental wellbeing. Another area to be recommended is the entertainment. Over the last couple of years there have been regular activities catering for a variety of interests. Events and visiting acts are generally of a high quality and suited to the age bracket. The gardens are a unique and special feature for which unsurprisingly awards have been won. Richmond is generally well run. Management are approachable and listen to concerns. In terms of the environment it is clearly attractive and comfortable. The catering has improved significantly over the last year which is important as residents enjoy meal times.

My mother has been in respite care at Richmond Nantwich on several occasions. She has always been very happy there and it has given us great peace of mind to know that she is looked after so well by genuinely kind and caring staff in a wonderful atmosphere and in very pleasant surroundings.

If it wasn't for Richmond Village I would struggle, the staff are my family, I think the world of everyone. I tell everyone how wonderful the place is and I mean it.