Bupa Nantwich Care Home

Yes, we were very pleased with my husband's stay. He enjoyed the meals very much and the staff were very good with him.

Latterly, the move from independent living to care was seamless and Richmond delivered on all their promises when Mum first moved in and she was supported and looked after in a really dignified and caring way, throughout.

The Staff at Richmond Village Nantwich are without exception the creme de la creme of their profession. There is always a warm welcome from them whenever I visit my Mother and their warmth and compassion in fulfilling her everyday needs is very evident. First-class staff, first-class facilities and first-class surroundings make Richmond Nantwich a lovely place to be and I would not hesitate to highly recommend it. Thank you so much to everybody.

Thank you to the team at Richmond Village for being the best at what you do.

My mother who died in December 2019 aged 100, was very content at Richmond. She was not a sociable person but quickly developed warm relationships with the staff. Their care was outstanding. The facilities are excellent but it was the attitude of all staff that made her feel cared for and safe. It should also be noted that the staff have a care for residents families also. Particularly when my mother died. We felt supported.

I wish to emphasise how friendly and thoughtful are all the staff, which is so important. The maintenance men respond on the same day to requests. There is transport from Monday to Friday to supermarkets for one and a half hours and also Monday to Friday to dentists, hospital and doctors as needed. I have friends in care homes in the south and east of England and have not visited any which come up to the standard here.

Excellent stay - Mum did think the room was a little small if she lived there. But she was only in for 3 weeks respite (not sure what she was expecting).

Excellent facility. Thank you.

Just perfect in every way, with many thanks to all of you.

My dad comes to stay at Richmond Village twice a year. He stays in the retreat which is lovely and has everything he needs. Staff are lovely, very approachable and always on hand if you need anything. Always something going on for my dad and he has made friends here. I feel happy knowing he has people around him when he is here.

For short stay - good.

Therefore, the management is absolutely top rate.

Only visited for four days to sample village life with a view to buying. Staff friendly, helpful, welcoming. Village advisor friendly and informative. Grounds beautiful. Maybe office staff need help. I requested loan of pen, no spares at reception. However, one was found eventually. Repeated with a few sheets of paper. I needed to cancel three activities and found people hunting me because not cancelled in book. None of this spoiled my stay, I enjoyed it. Cost of retreat expensive, would have stayed longer.

I was grateful for the initial conversation, the way to booking was handled, the welcome given to my partner (he was reluctant to have the respite care); the care given during the week and the general atmosphere throughout the whole week was excellent. Calm, kind and helpful. The visitors were also impressed with the care and support given. Many thanks - we hope to book again in the new year.

My mother had two weeks of respite care at Richmond Nantwich following an illness in the hospital. She was very well looked after and couldn't fault any aspect. Nothing was too much trouble and the staff were superb.

The care I received at Richmond was excellent. The staff were always very pleasant and smiling and nothing was too much trouble. I always looked forward to meal times because the food was excellent. I would not hesitate to return to Richmond if I needed either respite or permanent care in the future. No complaints at all.

I was very comfortable and appreciated your cheerful smiles at all times. The food was very delicious and altogether it all helped me to feel better. Will highly recommend.

A very attentive staff and mum will certainly be returning at some point.

I do not know how Richmond manage to recruit such a high standard of staff throughout, given the sectors usual problem. Predominantly local, friendly and caring.

I was in respite for a fortnight and from day one I settled in straight away by the staff who were always pleasant and very helpful. The care and attention by all was excellent. It's a beautiful place and you felt you were in a top hotel. All my visitors were very impressed. I certainly would not hesitate to return if ever I needed respite in the future.