Bupa Nantwich Care Home

The home has a warm and positive atmosphere, with plenty of engaging activities that keep the residents active and happy. The meals are well prepared and of great quality, which my gran really appreciates.

My family and I were always welcomed by Receptionists who were helpful and understanding. This was particularly appreciated by me on my many visits to see Mum.

Many thanks are due to All Staff

I cant fault the team at Richmond, Nantwich, I would highly recommend the home to anyone.

My parents relocated here in 2011 and bought an independent living apartment within the Richmond Village complex. They enjoyed the activities and convenience of the restaurant on site, in addition to the tailored level of care available from the wonderful staff. My father died in 2013 and my mother continued to live in the apartment until 2022, when she decided to move into the attached care home. From the day she entered the care home, my mother couldn't have received better treatment from the care staff. They were all excellent, and the level of sensitivity and support they provided to my mother, and myself whenever I visited was exceptional. In fact I would go as far as to say each staff member became like a friend to me. I will particularly remember and be grateful the kindness shown to me when my mother sadly reached the end of her life. The level of personal care and attention given to my mother was heartwarming and comforting to myself and my sister. I'm forever grateful

I just hope we can keep her here for as long as possible!

If you can afford it then Richmond Village Care Home in Nantwich is a great place to care for an elderly person. The care is excellent and there are activities to suit all tastes. It's best asset though is its staff - not just the carers but also the activity team, reception team and management.

Grandad waited over 30 minutes to go to toilet and bed. I believe more care staff are needed, especially at bedtime, the girls are fantastic but there are not enough of them to assist people who are not able to help themselves due to mobility. Also only one stand aid in place of care to service all residents is not acceptable! Especially the fees!

We visit my Mum regularly and it is a tremendous comfort to us to know she is kept safe and cared for respectfully and compassionately. in such beautiful surroundings. It is also reassuring for my Mum to have the continuity of familiar faces delivering high-quality care in a way that helps my Mum to retain her dignity and maintain a level of independence whilst being gently, carefully, and discreetly monitored.

There are few words to describe watching your parents age and decline. Both of our parents moved to Richmond Villages and have received the warmest and most excellent care from all who work at Richmond Villages. Recently, our beloved and wonderful father passed away after a long illness just before the Christmas Holiday. Not only did Dad receive daily care filled with dignity, love and compassion, but his wife, his children and families were wrapped in comfort, love and support. Down each corridor every person met us with a hug, condolences, a kind word and support. We miss our dad every moment of every day, but we cannot fault the love and care he received while at Richmond Villages, the same wonderful care our mother is receiving there. Thank you to all of the glorious staff at Richmond Villages, we couldn't ask for any better.

Mum has been in the care home for nearly 12 months when her needs increased. It was a very difficult decision to make. However, Richmond Village Care Home is now her new home, and she feels very much at home in this unique environment. She is treated with the utmost respect, and the staff (both carers and non-carers) are amazing and make Mum feel part of the community. Food is of an excellent standard and the building is continually kept at a very high standard.

All of the staff are kind, caring and respectful and I can't thank them all enough.

I spent 2 weeks here for rehab and can say nothing but praise for the service I received. All the staff I met were friendly from day one. Any queries or requests were dealt with immediately and were usually over and above the call of duty. The food was excellent, medication was dealt with on time and a quiet watch made sure that I was ok, regularly. Overall the rooms are spotless and well maintained. My washing was collected and returned promptly. Tea and coffee were available on call. Altogether a very pleasant stay.

Thank you all for the kindness and support you have shown my parents on their recent move to you, giving our family much time, understanding and patience. Everyone shows compassion and care in a professional manner and are on hand when we need to talk. Staff worked hard to prepare for my parents' arrival and are now building strong relationships, treating them with respect and dignity. Communication is excellent with the care home manager and team leaders, any queries are answered quickly. The environment is beautiful, including the grounds and everywhere is spotlessly clean. We can see significant investment in the quality of décor and room furnishings. Much thought has been given to the activity programme and matching the cultural needs of the residents. Yesterday's D-Day commemorations were wonderful. Your hospitality and catering is excellent. The food is of high quality with individual needs readily acknowledged. It is beautifully presented and there is a lovely choice of menu.

My mother spent the last 3 weeks of her life in Richmond Village (Nantwich) care home. She was at a time in her life when her health was failing and she was very vulnerable. The staff could not have been kinder. They went out of their way to accommodate her wishes and make her feel safe and comforted. My sisters and I are very grateful for the care my mother received.

Thanks again.

As were myself and other family members during this distressing time.

I am submitting this review on behalf of my elderly mother who has just spent the past 2 weeks at Richmond Villages in Nantwich, she has thoroughly enjoyed her stay and felt the time had passed very quickly. Every day there is entertainment for the residents with plenty of variety and everyone is very friendly. All the staff have been wonderful, we can’t thank them enough, nothing is too much trouble. I think Mum will miss the food, all her meals have been beautifully cooked and presented, she had a lovely room with an en-suite and a balcony overlooking the lovely gardens. She hopes to return later this year, therefore, I have no hesitation whatsoever, in recommending Richmond Villages, Nantwich.

They would also regularly offer a nice brew to us the visitors.

On behalf of the family, I would like to thank you and your carers for the love and care that they gave to Dad. It ensured that the final year and half of his 97 years was spent in a safe caring environment. It was with this confidence that he made the decision to remain rather than go into hospital or hospice.

Sadly, my mum died at Christmas. The care that my Dad is now receiving is beyond what we could ever imagine and once again all members of the team are pulling together to watch out for him as he adjusts to his loss. Special mention to the staff in the care home. I must mention the staff member who heads up the hospitality team and oversees catering and service quite superbly. Could not recommend Richmond Villages enough.