Bupa Nantwich Care Home

Accommodation, food etc is all good but the highlight is the attentiveness of the staff offering a level of care over and above that which is strictly required.

My father is now in his sixth week following hospital discharge directly to Richmond his care has been exemplary during periods of exacerbated illness. During times when he has felt well, the staff have been very encouraging to include him in socialising and attending activities whilst my father would love to be in his own home Richmond has provided the next best thing.

Lovely decor throughout including painting on the wall and bright airy rooms. I was impressed with the dining areas and the wide range of activities taking place. A beautiful television room and everything was so clean. All the staff were very friendly.

This was my first visit and I was very impressed with everything. The home is beautifully decorated, very homely and spotlessly clean. As a visitor, I felt very welcome and the staff were helpful and friendly. My relatives room was lovely and she was obviously happy with the facilities and activities.

My grandfather says the care is excellent. He goes to lots of other entertainment.

The Richmond Village experience in Nantwich is like a cruise ship, (eg QE II) without the water around it. I cannot fault the staff or the residence, everyone is very friendly and helpful. I would recommend it to anyone.

The weird wooden drummer sculpture in the garden is very creepy - gives me nightmares.

The care and compassion of everyone at Richmond is wonderful. Very very clean!

I have visited Richmond Village over the last six years as my sister had friends residing in the village. I was always impressed with the friendliness of the staff at every level and the beautiful decor and furnishings, also colourful immaculate gardens. I am so pleased that my sister is now a resident. She is very happy and I know she is safe and all be well looked after.

We needed as a family, palliative care for my mother and we looked at Richmond Nantwich on the internet. We rang up, made an appointment to see inside and the room that was available. My mother was assured and accepted. From September to mid-November, my mother had 100% care here. The staff are wonderful and so caring without making my mother feel that she was deteriorating. It gave my father and I peace of mind that mother was being looked after. From the senior care lead down to the breakfast staff, to the cooks and cleaners, it is an exceptional and very special place.

This care home is extremely clean, welcoming and friendly. The staff are very warm and treat the residents with absolute respect. The rooms of the residents are all very individual, as each resident is able to fully make it their own. There is a strong staff presence in the building so always someone to help out.

Richmond Village Nantwich is a fantastic care home. It's main feature is that it is situated in the centre of Richmond Village (retirement village). My father is 89 years old and is able to share the excellent range of activities available with people much younger than himself. This range of activities is definitely a plus factor of living in the care home. I have been very happy with the quality of care in all aspects which my dad has received over the past 4 years.

I cannot say how fabulous everyone one is at this home, Mum is so happy, comfortable and enjoying life even when her illnesses try and stop her, the staff make sure they don't. It is such a comfort that she is safe at this home and happy. Thank you, everyone, at Richmond Village Nantwich.

Nothing is ever too much trouble and although the staff are busy they always take the time to listen. The staff in the dining room are fantastic and always willing to accommodate my son's preferences where they can!

The staff have made my mother welcome and her every need is attended to by an expert team. The atmosphere at the home is more of a hotel, upbeat vibe, immaculate grounds and facilities. I feel safe in the knowledgeable that my mother could not receive better care.

My recently bereaved mother moved for respite care and quickly settled in due to the kindness and dedication of all the staff. She had been very lonely, sad and unmotivated at home. However, she had joined in the activities, made new friends and came alive again. We are so pleased to see this transformation.

Friendly, helpful and kind staff. Very clean environment. Lots of choice at meal times. Nothing too much trouble. Felt safe in this environment and would return if need be. Just felt the addition of a communal lounge other than the dining area would be most welcome. There was only the reception area or outside (weather permitting) to meet other residents.

Richmond Nantwich has both the appearance and feel more of a hotel than a retirement home. From arriving in reception through all departments the staff are fantastic. Courteous and friendly throughout. No nasty smells here. Everything is clean and tidy. Close care levels are of the highest order. I cannot believe this place can be bettered. Expensive? - Yes, but value for money? - Sure thing.

Very pleasant experience. I found the residents and the staff very helpful and friendly. My flatlet was comfortable and roomy. I had a very enjoyable break and hope to come again in the future. I would be pleased and happy to live here- but must consider the finance as the village apartments are expensive and also I am not mobile so would miss friends etc as they are like myself elderly and not too mobile! I am 90 myself. Try to build a unit closer to me, please!

If my mother is happy, then so am I. Excellent care home. Peace of mind to know my mother is happy and well cared for.