What types of Care is Richmond Villages Willaston registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Richmond Villages Willaston?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Villages Willaston to the centre of Nantwich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Richmond Villages Willaston care home, Richmond Willaston, 261 Crewe Road, Willaston, Nantwich, Cheshire CW5 6GX

Review from Liza C (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident at Richmond Village Willaston for about 14months now. The carers are fantastic with mum, were very quick to get to know her likes/dislikes, the seniors are very attentive with mums care and provide the family with updates on mum on each visit.

More recently the number of carers

available to the residents has been reduced however, which has made a noticeable affect on their morale in general. Despite this the carers are always very professional, attentive and caring towards residents.

The rooms/accommodation is always extremely clean and all personal care is professionally undertaken and with exteme dignity.

I no longer worry about mum, knowing she has the support, care and comfort she needs. I would ask the facility to not cut any more carers and to look for savings elsewhere if increasing costs are becoming an issue, especially as residents costs increase each year.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thankyou for taking the time to complete a review and your comments are really important to us. We are pleased your Mum is enjoying living at Richmond Willaston

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Review from P C (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

Carers are very compassionate and caring towards residents. Staff are very welcoming to visitors and make you feel comfortable. If I have a query, it is dealt with pretty quickly and a resolution is normally found quickly. I do feel that there are not enough carers to help residents at times. My Mum

eels that she has to wait quite a while sometimes when she needs assistance to go to the toilet. Also, there needs to be more care and attention to residents needing dentistry, foot care and eye care. My Mum has been at Willaston for nearly two years and has still not seen a dentist. I had tried a couple of times to ask for her to see one but still it has not happened.
Overall, lovely place to live and I feel comfortable and reassured that Mum's needs are being met.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you for taking the time to leave a review and we are so pleased that your Mum is enjoying living at Richmond Willaston.

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Review from Ruth G (Wife of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

The staff and care at Richmond Willaston is fantastic. In my experience the staff show care to the whole family when we visit, in addition to the outstanding care shown towards my husband who is a resident in one of the households. The difficult decision to put my husband into a care home has been made

much easier when I can see that the specialist care he is receiving has made him happier than when he was at home. All in all I think that the staff, from the carers and managers to the receptionists do an amazing job.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for your review. It has been lovely getting to know you and your husband and we are very pleased he is enjoying living at Richmond Willaston.

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Review from Heather G (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report

Overall Experience

As a family we have been very lucky to have found a place at Willaston for Mum. It's the nearest thing to her living in her own home. The carers are skilled at encouraging her to mobilise, socialise and eat - all important for those with dementia. The admin and reception staff are reassuring to residents

and are always welcoming and ready to offer moral support to visitors after difficult visits. The maintenance team, cleaners, caterers, entertainment staff and gardeners are dedicated to creating a safe and pleasant environment. Finally the senior carers and managers are always available and ready to help sort out issues, even the tricky ones using their extensive experience. I would unhesitatingly recommend Richmond Villages Willaston.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you for taking the time to leave a review and we will ensure your kind words are passed to the entire team.

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Review from Norma H (Wife of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

I found my initial contact with administration helpful and clear on the process. The staff l had contact with were warm, friendly and professional at all times. It was my husband's first stay for Respite. The staff were kind and welcoming to both of us on his arrival. I felt reassured that l could

leave him and not worry.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for taking the time to leave a review, it was our pleasure to look after your husband and we hope to welcome him to Richmond Willaston again.

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Review from B T (Husband of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

To focus on one month is unrealistic, over 6 months - this would be my care home of choice. Initial teething problems overcome both in households and care floor. Care staff generally excellent, patient and respectful. Management approachable and helpful. Handover from H/H to care was clumsy, fully discussed

at management level, all now ok. My wife is content and well care for. Thank you.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to leave a review and we are very pleased your wife is enjoying living with us.

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Review from R H (Husband of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

I have never had any concerns regarding the provision of care for my wife.
It is evident that the staff are very professional and work hard to maintain the stringent criteria that enable the consistent delivery of the highest level of care.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for your lovely review and it is our pleasure to care for your lovely wife. We will ensure your comments are passed onto the team.

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Review from Mandy H (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

I joined my mother for a Christmas Day dinner at the Grove, the care home restaurant. Our food was fantastic! We were well looked after and the tables were beautifully set out. It was a lovely Christmas meal. My mother's nails had been done and she had been dressed and groomed nicely - as always. Upstairs,

on the nursing care floor, staff were making sure the residents were able to enjoy their Christmas and were very welcoming to families.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for your lovely review and we are glad you and your Mum enjoyed a special Christmas together.

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Review from Nicola U (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

I have both my parents at Richmond Village Willaston. One upstairs requiring nursing care and one downstairs who is a little more self sufficient.
I can not fault the care they are both being given. They have been helped to settle in with many of their favourite things and all the staff are eager to

get to know them, their interests and all their little ways.
They are cared for well from basic needs through to being stimulated well. The staff have made us feel welcome and have cared for the whole family when visiting. Nothing is ever too much trouble.
I wouldn't hesitate to recommend settling in a loved one who might need some extra support.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you for taking the time to complete this review, it is lovely to receive such great feedback. It's our pleasure to care and support your parents.

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Review from M G (Son of Resident) published on 23 December 2024 Submitted via Website • Report

Overall Experience

We spent a long time looking for the right place that was clean, friendly, interested in the customers needs, yet relaxed and open, where people are treated as people and not an account number.
Equally important was to find a place where the staff are valued by the home for their efforts in caring

for the residents as this is ultimately felt by residents.
Ten out of ten to the whole team who make this a special place for everyone!

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for taking the time to leave a review and we are so pleased your Mum is enjoying living with us.

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Review from L D (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card • Report

Overall Experience

Richmond Village is an excellent care home (Willaston). My Mum was made very welcome when we arrived at the care home. The staff were very caring and couldn't do enough for Mum. She had excellent care and was very relaxed and happy, which made us able to enjoy our break (respite). Mum took part in the

activities. I wouldn't hesitate to use Richmond Village Willaston again which is well-run with plenty of staff. Mum really enjoyed her respite stay. Thank you.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you for taking the time to leave a review. We are glad your Mum enjoyed her respite stay and we look forward to welcoming her back one day.

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Review from G M (Sister-in-law of Resident) published on 2 September 2024 Submitted via Website • Report

Overall Experience

Excellent care, meals very good staff, very nice and caring just a lovely care home. I can honestly say it's more like a hotel than a care home and that is a lovely thing about this, the staff are really lovely, they look after the residents with excellent care.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to complete this lovely review for Richmond Willaston. It is our pleasure to support and care for your brother-in-law.

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Review from Sue R (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report

Overall Experience

Richmond Villages provide a very good caring environment for my mother. Staff are welcoming and the vast majority show great patience with the dementia residents. The activities and outings are such a bonus. Visiting children are welcomed, as are therapy pets. These have such a positive impact on my

mother's mood; please keep welcoming them in!

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston. It is our pleasure to care for your Mum and we all really love seeing our residents enjoying the activities on a daily basis.

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Review from V T (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report

Overall Experience

I am so pleased with the choice of care home for Mum. All the staff that we meet are so friendly and helpful and seem to have an interest in Mum which is helping her to settle in her new home.
They have a caring and understanding attitude which is so reassuring as Mum was reluctant and fearful of a

change of environment. Mum is now enjoying much more sociable days, taking an interest in others and the activities that the home has to offer. It's all been a positive move.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for your review as it is always lovely to receive such great feedback. We are so pleased your Mum has settled into Richmond Willaston and is enjoying her new home.

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Review from N B (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report

Overall Experience

Home second to none and care very good, I personally find the management and communication very much lacking. In 15 months of relative's residence, the manager has never introduced themselves to me. No introduction/induction was ever offered on taking up residence in the home. I was not routinely consulted

in my relative's care even though they have complex needs from multiple agencies. These things are important to the people responsible for the resident as the home acting with autonomy is alienating and unprofessional; I would have thought that any home should afford the next-of-kin the courtesy of communicating fully with regard to their loved one's needs and status. When my relative declined and needed to move to the higher dependency 'Care Floor' I was only called the day they wanted to move them. I would expect to be given more notice. Then again no introduction to any staff, how they worked, what to expect or given a point of contact; very hard in an end-of-life situation.

Reply from Michelle Barrett, Home Manager at Richmond Villages Willaston

Thank you very much for taking the time to leave a review. We are pleased to know you find the home and care to be second to none. However, we are very sorry to hear of your experience with…read more

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Review from J C (Daughter of Resident) published on 7 August 2024 Submitted via Website • Report

Overall Experience

My father was a resident in the upstairs rooms as he had dementia and was not mobile last year after a period in hospital after a fall, he was 91 years old.
Although the surroundings are beautiful the care was a disgrace. Please think carefully before taking your loved one here. My dad had 13 falls

within 4 weeks of arriving and was eventually admitted back into hospital with severe dehydration. The hospital staff had mapped the many bruises he had and were shocked at his condition considering he had been admitted from a "care" home.
There were not enough staff and it was not unusual to wait for 20 minutes when we rang the bell if my dad wanted to use a toilet.
My dad then had palliative care at another care home in his last weeks and it was a different experience with staff who gave my dad his dignity.
Downstairs at Richmond may be a different experience if you do not have dementia and are mobile, they do not have the staff who can cope with dementia and use too many agency staff.

Reply from Michelle Barrett, Home Manager at Richmond Villages Willaston

At Richmond Villages Willaston the experience of all our residents and their loved ones is incredibly important to us. We are very focused on the level of ongoing training and support our care team…read more

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Review from Roy G (Husband of Resident) published on 24 June 2024 Submitted via Website • Report

Overall Experience

The staff here are extraordinary people. Life for the families of residents is uncertain, filled with doubts and fears about what future is left for loved ones. Everyone, from the friendly personal greeting at reception through cleaning staff, catering, carers and nursing to general management, goes

out of their way to make the whole experience as good as it can be. I would count them as friends, offering a shoulder to lean on when times are tough. Thank you all.

Reply from Claire Beech, Village Adviser at Richmond Villages Willaston

Thank you so much for your amazing review, it is our pleasure to care for your wife and you certainly are both part of our Richmond Village Willaston family.

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Review from Lesley W (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report

Overall Experience

It’s a beautiful, calm, relaxing environment. Staff friendly, welcoming, helpful and considerate. Am very happy I moved my dad here, he deserves the best. He is cared for, comfortable and relaxed as he can be, it’s most reassuring to know this.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for your lovely review and we are so pleased your Dad has come to live with us at Richmond Willaston.

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Review from J R (Wife of Resident) published on 30 April 2024 Submitted via Postal Card • Report

Overall Experience

I am delighted with the way my husband was looked after in Richmond Villages. The whole experience from start to finish was a pleasure and I was able to leave my husband without any worries at all. I have no doubt that we will repeat the experience when next required and look forward to it.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to complete a review, I will feedback your lovely comments and we look forward to welcoming your husband to Richmond Village Willaston again.

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Review from Jason B (Son of Resident) published on 29 April 2024 Submitted via Website • Report

Overall Experience

Dad is always nervous about leaving the family house especially as he is a wheelchair user. With mum being poorly he has come back for a couple of weeks of respite care. The care team at Richmond Village bring me close to tears with the amazing way they welcome and integrate Dad into the household.

Their attentiveness and friendliness to him is lovely to see.
On day one there was a very good singer/comedian in the main day room and on day two some miniature horses came to visit!
It’s a tough time for Dad being away from Mum and away from home, here though the support and care he gets allows the family to create the space needed for Mum to recuperate.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for taking the time to leave such a positive review and we are pleased your Dad has enjoyed his respite stay with us.