
The staff are exceptional and very caring, nothing is too much trouble.S S(Daughter of Resident/Service User)

It is a beautiful community with amazing facilities and staffSarah C(Granddaughter of Resident/Service User)

The staff are so very kind, compassionate and an absolute joy to be with.Gwyneth H(Daughter of Resident/Service User)

The staff are exceptional and very caring, nothing is too much trouble.S S(Daughter of Resident/Service User)

It is a beautiful community with amazing facilities and staffSarah C(Granddaughter of Resident/Service User)

The staff are so very kind, compassionate and an absolute joy to be with.Gwyneth H(Daughter of Resident/Service User)

Bupa Willaston is a specialist dementia care home located in Richmond Villages Willaston, inspired by the Dutch 'household' model and is a sister village to Richmond Villages Nantwich just a mile away. You don't need Bupa health insurance to become a Richmond Villages resident. Bupa Willaston is not solely a dementia care setting. Alongside the specialist households, outstanding residential, nursing, respite, palliative and end-of-life care is provided within the 35-bedroom...
Care Provided by Bupa Willaston
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices quoted are based on our shared households, please enquire for further information.
The price(s) shown are provided by the care home. Contact Bupa Willaston for full pricing details and T&Cs.
Contact Bupa Willaston to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Richmond Villages
- Private Owned
Person in charge
- Michelle Barrett(Village Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (71)
Visiting
- Please contact Richmond Willaston for more information.
Parking
- There is parking for visitors.
Bupa Willaston Reviews (62)
Bupa Willaston has a Review Score of 9.7 (9.705) out of 10, based on 31 reviews in the last 2 years.
Over all time Bupa Willaston has 62 reviews.
Activities are varied and well run - a big thank you to the team and special thank you to Helen who regularly takes Mum on a walk in the beautiful gardens.
We feel Mum is well looked after but would like to see more check ups on mum while we are around, not sure if they rely on us while we are there.
Rooms are well presented, regularly cleaned, decent size with en suite and very bright and light.
Overall would definitely recommend.
We are delighted to hear that your mum has settled well since joining us and that both she and your family were made to feel so welcome. It is wonderful to know that she enjoys the varied...
Every single employee we had contact with was a fine example of dedication to their profession. So many went above and beyond on a daily basis, and not just for Dad, but the whole family. I wonder if each staff member gets verbal recognition/praise regularly from the management team? They deserve it - daily, from the fab chef to the laundry to the carers. It is their hard work that made Dad's care such a positive one. Yes the facilities are lovely, the security excellent, but it was the people on the ground that makes this care home outstanding. It is impossible to name even 20 individuals for specific praise; it really is all of them. Please do something to recognise that from us.
Your recognition of our team means so much. While our facilities are important, we agree that it is our people who make Richmond Village Willaston...
I have been really impressed at the ease of communication with the staff and their willingness to be open about any problems- such as falls- this really does inspire confidence.
As far as I and the immediate family are concerned she is in the best place getting the care that her complex needs require.
We are delighted to hear that your wife has received first-class care during her time with us. Your kind comments about our dedicated and compassionate team are greatly...
After searching we were lucky to get mum a place at RV.
The care mum receives is excellent. The nursing staff are brilliant and always listen. If I have any concerns they have normally already picked this up and already acted on them.
The staff ratio is really good and the carers work really hard. Everyone is really friendly and I have often seen staff sitting and talking to the residents and holding their hands as if they were their own grandparent. Their kindness is so reassuring. I know that mum is safe and well cared for.
The entertainment team, well what can I say, mum just loves all the entertainment especially the singing.
I am eternally grateful that mum is there and cant thank all the staff enough.
We understand how difficult it can be to find the right long-term care setting, so it means a great deal to know that you feel reassured and confident in the care your mum is...
I am happy to say a few words to pass on our recommendation. You never plan for this journey as it's uncharted waters. From the first telephone call, Clair held our hands to ensure it was the right place for Mum. Mums are like precious stones and we have been blessed that the whole experience has been wonderful! The environment, the warm, caring welcome we have received from all at Richmond has been outstanding. The standard of furnishings, cuisine, attention to detail has surpassed our concerns without hesitation. First rate.
We understand how important and emotional this journey can be, and it has been our absolute privilege to support you and your mum during this time. Knowing that you have felt comforted, welcomed, and...
Richmond looked after Mum for over 4 years on the nursing floor. She received the best care which was sometimes very difficult to give because of Mum's complex needs. The staff never gave up and never left her unclean or hungry, constantly monitoring and fulfiling every need, even as her condition resulted in sad decline. The whole team, including reception, senior nurses, carers, admin and the wonderful people who do the laundry and maintenance all work together to provide a facility which does really try to be someone's home even in the worst of circumstances. We never ever wanted Mum to be in a care home, but having no choice, this was the best place she could have been. Thank you to everyone.
Thank you for taking the time to share such a heartfelt review. Your kind words mean a great deal to everyone at Richmond Village.
Although I have only recently joined as Manager, I know the team have found it a true privilege to care for your mum over the past four years. They speak...
The receptionists are welcoming and provide additional support.
Dementia nursing care in any nursing home is expensive, and although Richmond Village Willaston is one of the more expensive homes, in my experience , the staffing numbers and quality mean it is also one of the best.
Thank you for taking the time to share such a thoughtful review of Richmond Village Willaston. We are delighted to hear that your husband has received excellent care and support from our nursing and care teams over the past two years.
Your kind comments about the dedication,...
Mum stayed for three weeks of respite care whilst we were on holiday.
We were impressed with the staff from our very first visit. The wonderful reception team, who were excellent ambassadors and who we felt made a real effort to get to know Mum and make her feel welcome, along with all the care team. Our interactions with the administration staff were also excellent, prompt responses at all times, combined with friendly and welcoming communication.
The home itself is lovely, very welcoming and as well as somewhere nice for your relative to stay, it's a pleasant place to visit. Mum had a lovely room with patio doors to the garden, which she and her visitors enjoyed.
We are very grateful to all the team at Richmond Village Willaston for making Mum feel so welcomed and cared for. For the first time ever, we actually think she was reluctant to leave!
We hope to bring Mum back on regular basis to enjoy the dementia friendly cafes.
Thank you for such lovely feedback Helen. It was a pleasure to have your mum stay with us and we look forward to welcoming her again very soon.
I would not hesitate to use Willaston again hopefully there will be availability for mum when she needs it next..
Thanks so much to everyone at Willaston..
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that your mum's respite stay at Willaston was such a positive experience and that she received the care, companionship, and support she deserved.
Your kind words about our staff mean a...
My Mother is on the care floor and the level of care she has received to date has been absolutely first class. I couldn't have asked for more from the whole RV team.
RV offers a wonderful, warm, and friendly environment. It genuinely feels like a 'home from home'. The staff I have interacted with have gone above and beyond, and nothing is too much trouble. It is such a pleasure to visit, as we always feel welcome. The residents are well looked after, and I often see staff interacting with them with kindness and affection.
I would not hesitate to recommend RV to anyone seeking top-tier nursing care for a loved one.
Creating a warm, welcoming environment that feels like a true...
Richmind Village in Willaston have delivered outstanding care for my mother who has Parkinsons and dementia. It's a great relief to me to know she is well looked after and that the nursing care is so good. The small things, like seeing her dressed nicely with her hair done make such a difference. The nurses are very diligent with making sure her medical needs are reviewed and met. The dementia journey is a difficult one to navigate, and the family are very grateful to the staff for looking after her so well. Thank you.
It means a great deal to our team to know that the support we provide brings comfort and reassurance to you and your family. We understand...
Although diagnosed with Alzheimer's in 2018, the symptoms of the disease were mild and she was still safe and well enough to live at home. The stroke changed all that and we reluctantly accepted that, despite our best efforts, we had neither the medical experience nor facilities to keep Mum at home. Placing in Mum in Richmond Willaston was the best decision we could have made. The staff across the board have been wonderful. They are caring, professional and welcoming. Requests or questions are dealt with promptly and we are absolutely secure in the knowledge that Mum is looked after to a standard that we ourselves would set with the added benefit of excellent nursing and personal care. My sisters and I are also made to feel welcome and listened to. Thank you all so much.
Thank you for sharing such a thoughtful review. Knowing your mother is receiving the care, respect and kindness she deserves is exactly what our team strives for every day. It also means so much to hear how supported and welcome you and your family feel. Thank you for placing your trust in us.
My mother has been resident on the Care Floor for more than 2 years. She continues to be very well cared for, which puts our minds at ease. We know she is looked after now that we are no longer able to provide the level of support she needs. Despite her advanced dementia she enjoys the activities offered and seems content. The staff are friendly and engage with residents, and with their families. I am very grateful for the kindness the staff show my mum and other residents.
Thank you for your lovely feedback. We're so pleased to hear your mum continues to feel well cared for and content, and that the team's kindness brings you peace of mind. Your comments mean a lot to us and will be shared with everyone on the Care Floor.
The staff are lovely, all seem very caring and kind. Dad was made to feel very welcome and like nothing was too much trouble. This really helped him settle in quickly and was very reassuring, helping to ease our worries about leaving him.
Thank you so much for your kind words, which mean a lot to the entire team at Willaston. We're delighted to hear we made your Dad feel settled and at home.
Beautiful care home lovely and clean. Very well kept all staff are lovely,kind and professional very welcoming. I've been visiting daily since June 25 and have never had a bad experience, I would highly recommend Richmond Willaston to anyone great activities and lots of social interactions.
Richmond Village Wistaston Nantwich offers an excellent service for families and their loved ones. Care needs are thoroughly assessed and regularly reviewed to ensure the best possible care for its residents. There is a good variety of daily activities for the residents to take part in. The staff are extremely helpful, professional and patient. Managers and staff communicate well with family members about ongoing care needs. Family members are fully involved in care reviews. I would wholeheartedly recommend RV as a first class professionally managed care home.
Thank you for taking the time to complete a review. It is our pleasure to care for your Mum and thank you for choosing Richmond Village Willaston as her home.
Mum has been a resident at Richmond Village Willaston for about 14months now. The carers are fantastic with mum, were very quick to get to know her likes/dislikes, the seniors are very attentive with mums care and provide the family with updates on mum on each visit.
More recently the number of carers available to the residents has been reduced however, which has made a noticeable affect on their morale in general. Despite this the carers are always very professional, attentive and caring towards residents.
The rooms/accommodation is always extremely clean and all personal care is professionally undertaken and with exteme dignity.
I no longer worry about mum, knowing she has the support, care and comfort she needs. I would ask the facility to not cut any more carers and to look for savings elsewhere if increasing costs are becoming an issue, especially as residents costs increase each year.
Thankyou for taking the time to complete a review and your comments are really important to us. We are pleased your Mum is enjoying living at Richmond Willaston
Overall, lovely place to live and I feel comfortable and reassured that Mum's needs are being met.
Thank you for taking the time to leave a review and we are so pleased that your Mum is enjoying living at Richmond Willaston.
The staff and care at Richmond Willaston is fantastic. In my experience the staff show care to the whole family when we visit, in addition to the outstanding care shown towards my husband who is a resident in one of the households. The difficult decision to put my husband into a care home has been made much easier when I can see that the specialist care he is receiving has made him happier than when he was at home. All in all I think that the staff, from the carers and managers to the receptionists do an amazing job.
Thank you so much for your review. It has been lovely getting to know you and your husband and we are very pleased he is enjoying living at Richmond Willaston.
As a family we have been very lucky to have found a place at Willaston for Mum. It's the nearest thing to her living in her own home. The carers are skilled at encouraging her to mobilise, socialise and eat - all important for those with dementia. The admin and reception staff are reassuring to residents and are always welcoming and ready to offer moral support to visitors after difficult visits. The maintenance team, cleaners, caterers, entertainment staff and gardeners are dedicated to creating a safe and pleasant environment. Finally the senior carers and managers are always available and ready to help sort out issues, even the tricky ones using their extensive experience. I would unhesitatingly recommend Richmond Villages Willaston.
Thank you for taking the time to leave a review and we will ensure your kind words are passed to the entire team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 28 July 2026Dementia Residential and Nursing
News (4) & Events (0)
- 22 Jun 2026
Meet the Team: Nicky, Care Home Manager at Richmond Villages Willaston Nicky brings a wealth of experience, compassion and leadership to her new role as Care Home Manager at Richmond...
- 14 May 2026
People living in and around Nantwich are being invited to a series of special events during Dementia Action Week which are being hosted at Richmond Villages Willaston located on Crewe...
- 16 Apr 2026
Residents and staff from Richmond Villages Willaston, were joined by friends, family and members of the local community to celebrate the village’s fifth birthday which was held earlier this week....
There are no upcoming events for Bupa Willaston.
Awards / Recognitions (6)
- 30 Jun 2025Recipient: Bupa Willaston
- 29 Jun 2025Recipient: Bupa Willaston
- 31 Jan 2025Recipient: Richmond Villages
Meet the Team (4)

Nicky brings a wealth of experience, compassion and leadership to her new role as Care Home Manager at Richmond Villages Willaston.
Throughout her career, Nicky has specialised in supporting people living with complex conditions, including dementia, acquired brain injuries, autism, mental health conditions and neurological rehabilitation needs. She has also led projects focused on improving care standards, supporting providers to achieve stronger CQC outcomes and helping individuals regain independence and move back into community living.
As Care Home Manager at Richmond Villages Willaston, Nicky’s mission to create a warm, happy and supportive environment for residents, relatives and staff alike.
Since joining the village, Nicky says her favourite part of the role has been the variety each day brings, along with Richmond Villages’ commitment to both residents and staff wellbeing.

Claire brings extensive experience to the role of Administration Manager. Claire joined in March 2026 and has quickly become an integral part of daily operations. She oversees a wide range of responsibilities, including administration, staffing, payroll, procurement and managing enquiries across the village. What Claire enjoys most about her role is building meaningful relationships with residents and helping to create a happy, positive environment where people can truly feel at home.

Michelle joined Richmond Villages in February 2017 and started her career at Richmond Villages Nantwich as a Senior Care Assistant. When Richmond Willaston was built in 2021, she decided to transfer and joined Richmond Willaston.
Michelle is the clinical lead and also spends time networking and promoting Richmond Willaston.

Jacqueline has been at Richmond Villages Willaston since 2022. She enjoys spending time with the residents, listening to their stories and finding out about them, what they would like to do now or in the future. Jacqueline offers a range of activities that the residents love and plans activities around their interests.
In her free time, she enjoys Girl Guiding. She is a Rainbow leader (4 -7 year olds), Jacqueline loves being with the girls as they experience and learn new things, one of those being visiting Richmond Villages Willaston.
Frequently Asked Questions about Bupa Willaston
What types of Care is Bupa Willaston registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Bupa Willaston have?
There are 71 Single Rooms.
What are the Facilities & Services at Bupa Willaston?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Bupa Willaston to the centre of Nantwich?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bupa Willaston to verify any information. View our terms and conditions. Bupa Willaston has an Enhanced Service -more info.