Bupa Willaston Care Home

Reception staff could not be better. The staff responsible are professional and aware. The reception provides a service which exceeds their remit and make visitors feel welcome. Team Leaders, lead by example. Meals are served timely by carers. Perhaps meals at teatime might be more substantial. Laundry has improved in regard to patient's clothing and traceability.

The welcome you get when you come in is second to none I have zero complaints

Overall would definitely recommend.

Every single employee we had contact with was a fine example of dedication to their profession. So many went above and beyond on a daily basis, and not just for Dad, but the whole family. I wonder if each staff member gets verbal recognition/praise regularly from the management team? They deserve it - daily, from the fab chef to the laundry to the carers. It is their hard work that made Dad's care such a positive one. Yes the facilities are lovely, the security excellent, but it was the people on the ground that makes this care home outstanding. It is impossible to name even 20 individuals for specific praise; it really is all of them. Please do something to recognise that from us.

As far as I and the immediate family are concerned she is in the best place getting the care that her complex needs require.

I am eternally grateful that mum is there and cant thank all the staff enough.

I am happy to say a few words to pass on our recommendation. You never plan for this journey as it's uncharted waters. From the first telephone call, Clair held our hands to ensure it was the right place for Mum. Mums are like precious stones and we have been blessed that the whole experience has been wonderful! The environment, the warm, caring welcome we have received from all at Richmond has been outstanding. The standard of furnishings, cuisine, attention to detail has surpassed our concerns without hesitation. First rate.

Richmond looked after Mum for over 4 years on the nursing floor. She received the best care which was sometimes very difficult to give because of Mum's complex needs. The staff never gave up and never left her unclean or hungry, constantly monitoring and fulfiling every need, even as her condition resulted in sad decline. The whole team, including reception, senior nurses, carers, admin and the wonderful people who do the laundry and maintenance all work together to provide a facility which does really try to be someone's home even in the worst of circumstances. We never ever wanted Mum to be in a care home, but having no choice, this was the best place she could have been. Thank you to everyone.

The receptionists are welcoming and provide additional support.

Dementia nursing care in any nursing home is expensive, and although Richmond Village Willaston is one of the more expensive homes, in my experience , the staffing numbers and quality mean it is also one of the best.

Mum stayed for three weeks of respite care whilst we were on holiday.

We were impressed with the staff from our very first visit. The wonderful reception team, who were excellent ambassadors and who we felt made a real effort to get to know Mum and make her feel welcome, along with all the care team. Our interactions with the administration staff were also excellent, prompt responses at all times, combined with friendly and welcoming communication.

The home itself is lovely, very welcoming and as well as somewhere nice for your relative to stay, it's a pleasant place to visit. Mum had a lovely room with patio doors to the garden, which she and her visitors enjoyed.

We are very grateful to all the team at Richmond Village Willaston for making Mum feel so welcomed and cared for. For the first time ever, we actually think she was reluctant to leave!

We hope to bring Mum back on regular basis to enjoy the dementia friendly cafes.

Thanks so much to everyone at Willaston..

My Mother is on the care floor and the level of care she has received to date has been absolutely first class. I couldn't have asked for more from the whole RV team.

RV offers a wonderful, warm, and friendly environment. It genuinely feels like a 'home from home'. The staff I have interacted with have gone above and beyond, and nothing is too much trouble. It is such a pleasure to visit, as we always feel welcome. The residents are well looked after, and I often see staff interacting with them with kindness and affection.

I would not hesitate to recommend RV to anyone seeking top-tier nursing care for a loved one.

Richmind Village in Willaston have delivered outstanding care for my mother who has Parkinsons and dementia. It's a great relief to me to know she is well looked after and that the nursing care is so good. The small things, like seeing her dressed nicely with her hair done make such a difference. The nurses are very diligent with making sure her medical needs are reviewed and met. The dementia journey is a difficult one to navigate, and the family are very grateful to the staff for looking after her so well. Thank you.

Although diagnosed with Alzheimer's in 2018, the symptoms of the disease were mild and she was still safe and well enough to live at home. The stroke changed all that and we reluctantly accepted that, despite our best efforts, we had neither the medical experience nor facilities to keep Mum at home. Placing in Mum in Richmond Willaston was the best decision we could have made. The staff across the board have been wonderful. They are caring, professional and welcoming. Requests or questions are dealt with promptly and we are absolutely secure in the knowledge that Mum is looked after to a standard that we ourselves would set with the added benefit of excellent nursing and personal care. My sisters and I are also made to feel welcome and listened to. Thank you all so much.

My mother has been resident on the Care Floor for more than 2 years. She continues to be very well cared for, which puts our minds at ease. We know she is looked after now that we are no longer able to provide the level of support she needs. Despite her advanced dementia she enjoys the activities offered and seems content. The staff are friendly and engage with residents, and with their families. I am very grateful for the kindness the staff show my mum and other residents.

The staff are lovely, all seem very caring and kind. Dad was made to feel very welcome and like nothing was too much trouble. This really helped him settle in quickly and was very reassuring, helping to ease our worries about leaving him.

Beautiful care home lovely and clean. Very well kept all staff are lovely,kind and professional very welcoming. I've been visiting daily since June 25 and have never had a bad experience, I would highly recommend Richmond Willaston to anyone great activities and lots of social interactions.

Richmond Village Wistaston Nantwich offers an excellent service for families and their loved ones. Care needs are thoroughly assessed and regularly reviewed to ensure the best possible care for its residents. There is a good variety of daily activities for the residents to take part in. The staff are extremely helpful, professional and patient. Managers and staff communicate well with family members about ongoing care needs. Family members are fully involved in care reviews. I would wholeheartedly recommend RV as a first class professionally managed care home.

Mum has been a resident at Richmond Village Willaston for about 14months now. The carers are fantastic with mum, were very quick to get to know her likes/dislikes, the seniors are very attentive with mums care and provide the family with updates on mum on each visit.

More recently the number of carers available to the residents has been reduced however, which has made a noticeable affect on their morale in general. Despite this the carers are always very professional, attentive and caring towards residents.

The rooms/accommodation is always extremely clean and all personal care is professionally undertaken and with exteme dignity.

I no longer worry about mum, knowing she has the support, care and comfort she needs. I would ask the facility to not cut any more carers and to look for savings elsewhere if increasing costs are becoming an issue, especially as residents costs increase each year.

Overall, lovely place to live and I feel comfortable and reassured that Mum's needs are being met.