Richmond Villages Willaston

Richmond Willaston, 261 Crewe Road, Willaston, Nantwich CW5 6GX
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9.7 57 Reviews
  • Richmond Villages Willaston, Nantwich
Richmond Villages Willaston is a Specialist Dementia Village inspired by the Dutch 'household' model and is a sister village to Richmond Nantwich just a mile away. Richmond Villages Willaston is not solely a dementia care setting. Alongside the specialist households, outstanding residential, nursing, respite, palliative and end-of-life care is provided within the 35-bedroom care home, welcoming individuals with a wide range of needs

The Village has six ground floor households, each accommodating six residents (couples are welcome) and features generously sized en-suite bedrooms, many opening out onto secure outside gardens or patios. Each also has a shared lounge, kitchen and laundry with the care and support team known as Household Assistants, on hand to help residents with early-onset dementia to be as independent as possible for as long as possible.

The first floor houses a 35-bed care home for residents requiring more advanced dementia care; here the rooms are generous and have en-suite wet rooms. Many rooms have stunning views across the surrounding fields and countryside and on clear days Beeston Castle can be seen in the distance.

Residents have access to dining rooms and lounges whilst on sunnier days the secure roof gardens can be enjoyed by all.

The village facilities include an urban spa with treatment rooms, a nail bar, a hair salon as well as accessible landscaped gardens, sun terraces and a bistro/café bar. For younger visitors there is a playground to make visiting more exciting; well-behaved pets are also welcome (though it's asked that they are kept on leads).

All household and care home rooms are decorated by a team of specialist interior designers.

Richmond Willaston will be a central hub for Creating Dementia Friendly Nantwich and will strive to be part of both the immediate community of Willaston and those further afield.
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Care Provided by Richmond Villages Willaston

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £2049
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £2117

Prices quoted are based on our shared households, please enquire for further information.

The price(s) shown are provided by the care home. Contact Richmond Villages Willaston for full pricing details and T&Cs.

Contact Richmond Villages Willaston to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Richmond Villages Willaston to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Barrett (Village Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Visiting

  • Please contact Richmond Willaston for more information.

Parking

  • There is parking for visitors.

Richmond Villages Willaston Reviews (57)

9.7

Richmond Villages Willaston has a Review Score of 9.7 (9.702) out of 10, based on 26 reviews in the last 2 years.
Over all time Richmond Villages Willaston has 57 reviews.

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Review from R E (Wife of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband arrived on the care floor over two years ago, following a lengthy stay in hospital. The care he has received has been excellent, largely due to the experience and dedication of the nursing staff. The nurse to resident ratio is very good, and each member of staff works tirelessly to ensure
good care. Carers' work is physically demanding, moving heavy mobile chairs and hoists and making every effort to get residents out of bed each day. This allows residents to make use of the outdoor spaces and patios. Staff receive ongoing training and are knowledgeable about dementia. Residents are encouraged to participate in activities regularly. Any concerns raised are addressed promptly.
The receptionists are welcoming and provide additional support.


Dementia nursing care in any nursing home is expensive, and although Richmond Village Willaston is one of the more expensive homes, in my experience , the staffing numbers and quality mean it is also one of the best.

Reply from Nicky Vaughan, manager at Richmond Villages WillastonDear Rosemary,
Thank you for taking the time to share such a thoughtful review of Richmond Village Willaston. We are delighted to hear that your husband has received excellent care and support from our nursing and care teams over the past two years.
Your kind comments about the dedication, compassion and professionalism of our staff mean a great deal. We know how demanding care roles can be, and your recognition of the efforts our teams make each day to support residents wellbeing, dignity and independence will be truly appreciated.
We are also pleased that you value our dementia care, activities, outdoor spaces and responsive approach to communication and concerns. Creating a warm, supportive and engaging environment for residents and their families is always our priority.
Thank you again for your recommendation and for placing your trust in Richmond Village Willaston.
Best wishes,
The Team at Richmond Village Willaston
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Review from H A (Daughter of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed for three weeks of respite care whilst we were on holiday.


We were impressed with the staff from our very first visit. The wonderful reception team, who were excellent ambassadors and who we felt made a real effort to get to know Mum and make her feel welcome, along with all the care

team. Our interactions with the administration staff were also excellent, prompt responses at all times, combined with friendly and welcoming communication.


The home itself is lovely, very welcoming and as well as somewhere nice for your relative to stay, it's a pleasant place to visit. Mum had a lovely room with patio doors to the garden, which she and her visitors enjoyed.


We are very grateful to all the team at Richmond Village Willaston for making Mum feel so welcomed and cared for. For the first time ever, we actually think she was reluctant to leave!


We hope to bring Mum back on regular basis to enjoy the dementia friendly cafes.

Reply from Claire Canning, Administration Manager at Richmond Villages WillastonThank you for such lovely feedback Helen. It was a pleasure to have your mum stay with us and we look forward to welcoming her again very soon.
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Review from Angela D (Daughter of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came in to Willaston for a short respite stay. The care and companionship she received was amazing. The staff were fantastic and couldn't have been better..
I would not hesitate to use Willaston again hopefully there will be availability for mum when she needs it next..
Thanks so much to everyone
at Willaston..
Reply from Gemma Lamph, Administrator at Richmond Villages WillastonDear Angela,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that your mum's respite stay at Willaston was such a positive experience and that she received the care, companionship, and support she deserved.
Your kind words about our staff mean a great deal to us. Providing dignified, compassionate care in a welcoming environment is at the heart of everything we do, so it's truly rewarding to know this was reflected in your mum's stay.
We would be more than happy to welcome your mum back in the future, and we'll do our very best to support you with availability when the time comes. Thank you again for your trust and for sharing your experience.
With warm regards,
The Willaston Team
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Review from P G (Son of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother is on the care floor and the level of care she has received to date has been absolutely first class. I couldn't have asked for more from the whole RV team.


RV offers a wonderful, warm, and friendly environment. It genuinely feels like a 'home from home'. The staff I have interacted with

have gone above and beyond, and nothing is too much trouble. It is such a pleasure to visit, as we always feel welcome. The residents are well looked after, and I often see staff interacting with them with kindness and affection.


I would not hesitate to recommend RV to anyone seeking top-tier nursing care for a loved one.

Reply from Gemma, Administrator at Richmond Villages WillastonThank you so much for taking the time to share such a lovely review. We are truly delighted to hear that your mother has received first-class care and that your experiences with our care floor and wider RV team have been so positive.
Creating a warm, welcoming environment that feels like a true home from home is extremely important to us, so it means a great deal to know that this shines through during your visits. Your kind words about our staff, their compassion, and the way they interact with residents will be shared with the whole team, as feedback like this is incredibly motivating and rewarding for them.
Thank you again for your trust and recommendation. It is a privilege to care for your mother, and we look forward to continuing to support both her and your family.
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Review from Mandy H (Daughter of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmind Village in Willaston have delivered outstanding care for my mother who has Parkinsons and dementia. It's a great relief to me to know she is well looked after and that the nursing care is so good. The small things, like seeing her dressed nicely with her hair done make such a difference. The
nurses are very diligent with making sure her medical needs are reviewed and met. The dementia journey is a difficult one to navigate, and the family are very grateful to the staff for looking after her so well. Thank you.
Reply from Gemma, Administrator at Richmond Villages WillastonThank you so much for taking the time to share these kind words about your mother's care at Richmond Village in Willaston. We're truly touched by your message.
It means a great deal to our team to know that the support we provide brings comfort and reassurance to you and your family. We understand how challenging the dementia journey can be, and we're honoured to play a part in helping your mother feel safe, respected, and well cared for.
Our nurses and care staff take great pride in the little things-whether it's ensuring someone feels good in their appearance or carefully monitoring their health needs-because we know how much these moments matter. Hearing that these efforts have made a positive difference to your family is incredibly uplifting.
Thank you again for your thoughtful message. We are grateful for your trust and will continue to do all we can to support your mother with compassion and dignity.
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Review from Carol M (Daughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
In 2022 my sisters and I were faced with the devastating decision to place our amazingly independent Mother into nursing care. This followed a stroke which caused right side paralysis.
Although diagnosed with Alzheimer's in 2018, the symptoms of the disease were mild and she was still safe and well
enough to live at home. The stroke changed all that and we reluctantly accepted that, despite our best efforts, we had neither the medical experience nor facilities to keep Mum at home. Placing in Mum in Richmond Willaston was the best decision we could have made. The staff across the board have been wonderful. They are caring, professional and welcoming. Requests or questions are dealt with promptly and we are absolutely secure in the knowledge that Mum is looked after to a standard that we ourselves would set with the added benefit of excellent nursing and personal care. My sisters and I are also made to feel welcome and listened to. Thank you all so much.
Reply from Lucia Briant, Marketing Manager at Richmond Villages WillastonDear Carol,
Thank you for sharing such a thoughtful review. Knowing your mother is receiving the care, respect and kindness she deserves is exactly what our team strives for every day. It also means so much to hear how supported and welcome you and your family feel. Thank you for placing your trust in us.
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Review from K B (Daughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident on the Care Floor for more than 2 years. She continues to be very well cared for, which puts our minds at ease. We know she is looked after now that we are no longer able to provide the level of support she needs. Despite her advanced dementia she enjoys the activities offered
and seems content. The staff are friendly and engage with residents, and with their families. I am very grateful for the kindness the staff show my mum and other residents.
Reply from Lucia Briant, Marketing Manager at Richmond Villages WillastonThank you for your lovely feedback. We're so pleased to hear your mum continues to feel well cared for and content, and that the team's kindness brings you peace of mind. Your comments mean a lot to us and will be shared with everyone on the Care Floor.
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Review from K D (Daughter of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are lovely, all seem very caring and kind. Dad was made to feel very welcome and like nothing was too much trouble. This really helped him settle in quickly and was very reassuring, helping to ease our worries about leaving him.
Reply from Lucia Briant, Marketing Manager at Richmond Villages WillastonThank you so much for your kind words, which mean a lot to the entire team at Willaston. We're delighted to hear we made your Dad feel settled and at home.
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Review from Tracey C (Friend of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful care home lovely and clean. Very well kept all staff are lovely,kind and professional very welcoming. I've been visiting daily since June 25 and have never had a bad experience, I would highly recommend Richmond Willaston to anyone great activities and lots of social interactions.
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Review from A F (Son of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond Village Wistaston Nantwich offers an excellent service for families and their loved ones. Care needs are thoroughly assessed and regularly reviewed to ensure the best possible care for its residents. There is a good variety of daily activities for the residents to take part in. The staff are
extremely helpful, professional and patient. Managers and staff communicate well with family members about ongoing care needs. Family members are fully involved in care reviews. I would wholeheartedly recommend RV as a first class professionally managed care home.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you for taking the time to complete a review. It is our pleasure to care for your Mum and thank you for choosing Richmond Village Willaston as her home.
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Review from Liza C (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum has been a resident at Richmond Village Willaston for about 14months now. The carers are fantastic with mum, were very quick to get to know her likes/dislikes, the seniors are very attentive with mums care and provide the family with updates on mum on each visit.


More recently the number of carers

available to the residents has been reduced however, which has made a noticeable affect on their morale in general. Despite this the carers are always very professional, attentive and caring towards residents.


The rooms/accommodation is always extremely clean and all personal care is professionally undertaken and with exteme dignity.


I no longer worry about mum, knowing she has the support, care and comfort she needs. I would ask the facility to not cut any more carers and to look for savings elsewhere if increasing costs are becoming an issue, especially as residents costs increase each year.

Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThankyou for taking the time to complete a review and your comments are really important to us. We are pleased your Mum is enjoying living at Richmond Willaston
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Review from P C (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are very compassionate and caring towards residents. Staff are very welcoming to visitors and make you feel comfortable. If I have a query, it is dealt with pretty quickly and a resolution is normally found quickly. I do feel that there are not enough carers to help residents at times. My Mum
eels that she has to wait quite a while sometimes when she needs assistance to go to the toilet. Also, there needs to be more care and attention to residents needing dentistry, foot care and eye care. My Mum has been at Willaston for nearly two years and has still not seen a dentist. I had tried a couple of times to ask for her to see one but still it has not happened.
Overall, lovely place to live and I feel comfortable and reassured that Mum's needs are being met.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you for taking the time to leave a review and we are so pleased that your Mum is enjoying living at Richmond Willaston.
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Review from Ruth G (Wife of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and care at Richmond Willaston is fantastic. In my experience the staff show care to the whole family when we visit, in addition to the outstanding care shown towards my husband who is a resident in one of the households. The difficult decision to put my husband into a care home has been made
much easier when I can see that the specialist care he is receiving has made him happier than when he was at home. All in all I think that the staff, from the carers and managers to the receptionists do an amazing job.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you so much for your review. It has been lovely getting to know you and your husband and we are very pleased he is enjoying living at Richmond Willaston.
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Review from Heather G (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we have been very lucky to have found a place at Willaston for Mum. It's the nearest thing to her living in her own home. The carers are skilled at encouraging her to mobilise, socialise and eat - all important for those with dementia. The admin and reception staff are reassuring to residents
and are always welcoming and ready to offer moral support to visitors after difficult visits. The maintenance team, cleaners, caterers, entertainment staff and gardeners are dedicated to creating a safe and pleasant environment. Finally the senior carers and managers are always available and ready to help sort out issues, even the tricky ones using their extensive experience. I would unhesitatingly recommend Richmond Villages Willaston.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you for taking the time to leave a review and we will ensure your kind words are passed to the entire team.
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Review from Norma H (Wife of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found my initial contact with administration helpful and clear on the process. The staff l had contact with were warm, friendly and professional at all times. It was my husband's first stay for Respite. The staff were kind and welcoming to both of us on his arrival. I felt reassured that l could
leave him and not worry.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you so much for taking the time to leave a review, it was our pleasure to look after your husband and we hope to welcome him to Richmond Willaston again.
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Review from B T (Husband of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To focus on one month is unrealistic, over 6 months - this would be my care home of choice. Initial teething problems overcome both in households and care floor. Care staff generally excellent, patient and respectful. Management approachable and helpful. Handover from H/H to care was clumsy, fully discussed
at management level, all now ok. My wife is content and well care for. Thank you.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you very much for taking the time to leave a review and we are very pleased your wife is enjoying living with us.
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Review from R H (Husband of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never had any concerns regarding the provision of care for my wife.
It is evident that the staff are very professional and work hard to maintain the stringent criteria that enable the consistent delivery of the highest level of care.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you very much for your lovely review and it is our pleasure to care for your lovely wife. We will ensure your comments are passed onto the team.
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Review from Nicola U (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have both my parents at Richmond Village Willaston. One upstairs requiring nursing care and one downstairs who is a little more self sufficient.
I can not fault the care they are both being given. They have been helped to settle in with many of their favourite things and all the staff are eager to
get to know them, their interests and all their little ways.
They are cared for well from basic needs through to being stimulated well. The staff have made us feel welcome and have cared for the whole family when visiting. Nothing is ever too much trouble.
I wouldn't hesitate to recommend settling in a loved one who might need some extra support.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you for taking the time to complete this review, it is lovely to receive such great feedback. It's our pleasure to care and support your parents.
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Review from M G (Son of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We spent a long time looking for the right place that was clean, friendly, interested in the customers needs, yet relaxed and open, where people are treated as people and not an account number.
Equally important was to find a place where the staff are valued by the home for their efforts in caring
for the residents as this is ultimately felt by residents.
Ten out of ten to the whole team who make this a special place for everyone!
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you so much for taking the time to leave a review and we are so pleased your Mum is enjoying living with us.
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Review from L D (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond Village is an excellent care home (Willaston). My Mum was made very welcome when we arrived at the care home. The staff were very caring and couldn't do enough for Mum. She had excellent care and was very relaxed and happy, which made us able to enjoy our break (respite). Mum took part in the
activities. I wouldn't hesitate to use Richmond Village Willaston again which is well-run with plenty of staff. Mum really enjoyed her respite stay. Thank you.
Reply from Claire Beech, Administration Manager at Richmond Villages WillastonThank you for taking the time to leave a review. We are glad your Mum enjoyed her respite stay and we look forward to welcoming her back one day.
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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Richmond Villages Willaston is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.702 for Richmond Villages Willaston is calculated as follows: ( (257 Excellents x 5) + (31 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 309 Ratings = 4.702
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Villages Willaston is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Accreditations

Meet the Team (4)

Nicky

Nicky Vaughan

Job Title: Home Manager Joined: 2026

Nicky brings a wealth of experience, compassion and leadership to her new role as Care Home Manager at Richmond Villages Willaston.


Throughout her career, Nicky has specialised in supporting people living with complex conditions, including dementia, acquired brain injuries, autism, mental health conditions and neurological rehabilitation needs. She has also led projects focused on improving care standards, supporting providers to achieve stronger CQC outcomes and helping individuals regain independence and move back into community living.


As Care Home Manager at Richmond Villages Willaston, Nicky’s mission to create a warm, happy and supportive environment for residents, relatives and staff alike.


Since joining the village, Nicky says her favourite part of the role has been the variety each day brings, along with Richmond Villages’ commitment to both residents and staff wellbeing.

Claire

Claire Canning

Job Title: Administration Manager Joined: 2026

Claire brings extensive experience to the role of Administration Manager. Claire joined in March 2026 and has quickly become an integral part of daily operations. She oversees a wide range of responsibilities, including administration, staffing, payroll, procurement and managing enquiries across the village. What Claire enjoys most about her role is building meaningful relationships with residents and helping to create a happy, positive environment where people can truly feel at home.

Michelle

Michelle Barrett

Job Title: Clinical Lead Joined: 2017

Michelle joined Richmond Villages in February 2017 and started her career at Richmond Villages Nantwich as a Senior Care Assistant. When Richmond Willaston was built in 2021, she decided to transfer and joined Richmond Willaston.


Michelle is the clinical lead and also spends time networking and promoting Richmond Willaston.

Jacqueline

Jacqueline Mason

Job Title: Head of Activities Joined: 2022

Jacqueline has been at Richmond Villages Willaston since 2022. She enjoys spending time with the residents, listening to their stories and finding out about them, what they would like to do now or in the future. Jacqueline offers a range of activities that the residents love and plans activities around their interests.


In her free time, she enjoys Girl Guiding. She is a Rainbow leader (4 -7 year olds), Jacqueline loves being with the girls as they experience and learn new things, one of those being visiting Richmond Villages Willaston.

Frequently Asked Questions about Richmond Villages Willaston

What types of Care is Richmond Villages Willaston registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Richmond Villages Willaston have?

There are 71 Single Rooms.

What are the Facilities & Services at Richmond Villages Willaston?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Villages Willaston to the centre of Nantwich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richmond Villages Willaston to verify any information. View our terms and conditions. Richmond Villages Willaston has an Enhanced Service - more info.