Richmond Villages Willaston

Richmond Willaston, 261 Crewe Road, Willaston, Nantwich CW5 6GX
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9.7 47 Reviews
  • Richmond Villages Willaston, Nantwich
Richmond Villages Willaston is a Specialist Dementia Village inspired by the Dutch "household" model and is a sister village to Richmond Nantwich just a mile away.

The Village has six ground floor households, each accommodating six residents (couples are welcome) and features generously sized en-suite bedrooms, many opening out onto secure outside gardens or patios. Each also has a shared lounge, kitchen and laundry with the care and support team known as Household Assistants, on hand to help residents with early-onset dementia to be as independent as possible for as long as possible.

The first floor houses a 35-bed care home for residents requiring more advanced dementia care; here the rooms are generous and have en-suite wet rooms. Many rooms have stunning views across the surrounding fields and countryside and on clear days Beeston Castle can be seen in the distance.

Residents have access to dining rooms and lounges whilst on sunnier days the secure roof gardens can be enjoyed by all.

The village facilities include an urban spa with treatment rooms, a nail bar, a hair salon as well as accessible landscaped gardens, sun terraces and a bistro/café bar. For younger visitors there is a playground to make visiting more exciting; well-behaved pets are also welcome (though it's asked that they are kept on leads).

All household and care home rooms are decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, TV, telephone and Wi-Fi access.

Following their sister Village's continued commitment to the local community, Richmond Willaston will be a central hub for Creating Dementia Friendly Nantwich and will strive to be part of both the immediate community of Willaston and those further afield.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1595
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £2049
  • RESPITE Self-Funded Residential Dementia Care: from £1845
  • RESPITE Self-Funded Nursing Care: from £1845
  • RESPITE Self-Funded Nursing Dementia Care: from £2045

Prices quoted are based on our shared households, please enquire for further information.

These prices are only a guideline, please contact Richmond Villages Willaston to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Michelle Barrett (Village Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Visiting

  • Please contact Richmond Willaston.

Parking

  • Parking for visitors.

Richmond Villages Willaston Reviews (47)

9.7

Richmond Villages Willaston has a Review Score of 9.7 (9.724) out of 10, based on 30 reviews in the last 2 years.
Over all time Richmond Villages Willaston has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Richmond Villages Willaston
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Total of 47, showing 21-40
Review from David S (Husband of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with the standard of care given by the staff, who are professional, compassionate and really care about their clients.
One niggle is that sometimes getting through on the phone was not as easy as one would expect; however, that is a minor point when taking into account the really
excellent care provided to those in their care.
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to complete this review; your feedback regarding telephone access has been noted and is being dealt with. It is our pleasure to care for your wife.

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Review from J M (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, calming atmosphere, very reassured that your loved ones will be cared after, engaged in activities and treated with dignity and respect.
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston, it is a pleasure to care and support your Mum within our household setting.

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Review from Carol M (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sisters and I are regular visitors to Richmond Village Willaston. Not being able to care for our mother at home and placing her in care was the most challenging decision we’ve ever had to make. The care she receives is everything we could have wished for. All staff across the home demonstrate commitment
and understanding. We are always made to feel welcome and we are always reassured that staff really do see our mother as the individual she is. We, and our wider family who visit less frequently, are always impressed by the environment and the standards set by the staff, both professionally and personally in their dealings with our mother and ourselves.
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston and we are pleased that your experience is a positive one. It is our pleasure to care for your lovely Mum.

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Review from Debbie D (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident in one of the households when she had a major stroke. The staff responded incredibly quickly and kept me informed about her needing to go to hospital. Unfortunately, she was discharged too early and experienced another stroke. The staff were caring and helpful in explaining why she
needed to go back into hospital (she was unable to swallow and was severely dehydrated) Mum was transferred into the care home easily so ensuring familiarity and making her less anxious She now has multiple needs and relies totally on the staff for everything.
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston, it is our pleasure to support and care for your Mum.

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Review from Julia S (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a permanent resident at Richmond Villages, Willaston. I am so very happy with the care my Mum is receiving, all the staff are lovely and friendly and so supportive of Mum and her support needs; I do feel Mum is put at the centre of her own care. Everyone is treated as an individual. Her room
is lovely and spacious, all the facilities are outstanding, the food is amazing (especially the deserts!) and she often attends the entertainment that is regularly put on.
Moving Mum into care was extremely difficult and upsetting but it does make me feel so happy to hear my mum saying she now feels 'happy' and 'safe'.
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

We love having your Mum live with us at Richmond Willaston and thank you very much for taking the time to complete this review.

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Review from K P (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff goes above and beyond in every way, you can tell that they want to make a positive difference. I can’t thank them enough for everything. I’m fully confident that this is the best care home possible.
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston, it is lovely to receive such great feedback.

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Review from Terry R (Brother of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was quite young when she was diagnosed with dementia. I wanted to find a care home for her that would give her as much independence as possible and to be stimulated and have the opportunity to socialise. Willaston has been ideal for her care. The staff are friendly and do seem to care for
all of the residents and I’m convinced that my sister gets the best care possible for her.
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you for taking the time to review Richmond Willaston and it is our pleasure to care for your sister.

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Review from Rebecca S (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m so pleased with the care that my loved one is receiving. My loved one enjoys the food and attention that is given to her. The care is exemplary. I enjoy visiting and the staff is always friendly and helpful.
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for your lovely review, and it is our pleasure to care for and support your Mum.

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Review from S P (Wife of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I care for my husband who has dementia and this was the first time we had tried somewhere for respite. The place is very well laid out and welcoming. It looks like a lovely hotel which has really helped my husband accept it. The household design is perfect as the lounge and kitchen area is more like
home. The carers are lovely, so caring and there is plenty of staff. The outdoor area is lovely and the Woodland walk with the kids play area is great. He enjoyed the food and settled surprisingly well. It is a great relief and we will definitely use Richmond Villages Willaston again.
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston and we look forward to welcoming your husband back again.

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Review from Andrea D (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted that Mum is at Richmond Villages. She is receiving the very best care (second to none) from the wonderful care/nursing staff, who are very passionate about their role and the care they provide; they consistently go the "extra mile". It is clear to see that residents are treated as their
family and given lots of love/attention and TLC.
The environment is beautiful. Mum actually thinks she's on holiday in Torguay; she loves being here and has improved significantly.
Management are always readily available to support relatives and are very professional, efficient and welcoming.
Thank you for everything!
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for your lovely review, and it is our pleasure to support and care for your mum.

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Review from Wendy W (Wife of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is now in Richmond Villages Willaston dementia home on the nursing floor. He has been received with love and care. I never expected the level of expertise shown by all parts of the team that look after him. He is safe, happy and content in an environment which is warm, exciting and full of
love. Although I wish I could have him at home, this is a place which is the nearest he can get due to his condition.
Reply from Claire Beech, Village Adviser at Richmond Villages Willaston

Thank you very much taking the time to complete this review, it really is appreciated.

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Review from S S (Daughter of Resident) published on 28 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Richmond Villages Willaston over 18 months now and I can do nothing but praise the set up and especially the staff.
For the first 10 months, my mother lived in Household One. The household set up is incredible with units of six bedrooms and a communal lounge with access to outside
and a kitchen. Each bedroom is ensuite with its own patio area and of a very high quality. There are six of these households. There is a feeling of friendship and a lot of love and warmth. The staff are exceptional and very caring, nothing is too much trouble. Independent living is encouraged.
9 months ago my mother moved onto the care floor into a similar ensuite room, due to mobility issues. There are more staff with a greater variety of skills, including nursing staff. The care is exceptional and if anything does go wrong it is always rectified quickly.
There is also a complete team of activities staff arranging all sort of entertainment every day.
My mother being here puts my mind at rest.
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Review from Sarah C (Granddaughter of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond Villages Willaston is more than just a care home. It is a beautiful community with amazing facilities and staff that go above and beyond for their residents. My grandma has settled in extremely well and always comments on how happy she is in her new home.
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for your lovely comments Sarah, and we love having your Grandma live with us.

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Review from Anne M (Wife of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although the overall experience of my husband's respite care here was very positive (caring and respectful staff, good conditions and excellent food) there did arise a care issue, which I felt the home needed to address. Just prior to his stay, my husband broke his glasses and therefore needed a new
pair (at a cost of £547). These glasses were lost (permanently) within a short time of his arrival at the home and he started wearing someone else's prescription, which were then assumed by the staff to be his own. For a dementia patient, whose motor visual capacity are severely compromised anyway, this was not good. I raised the issue with the staff and am pleased to say that they are now going to review their practice of keeping a patients' glasses safe.
Reply from Claire Beech, Village Adviser at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston and we look forward to welcoming your husband when he returns for another respite stay in August.

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Review from Gwyneth H (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a place, pretty much the best setup ever. Lovely residents! The staff are so very kind, compassionate and an absolute joy to be with. My parent's care has been exemplary. Richmond has been an absolute lifeline and nothing is too much trouble. The potential for this 'model' is endless. A very new
and steady setup, very exciting indeed. Keep going Richmond and all the staff, you are doing a great job, fantastic, 5 stars.
Reply from Claire Beech, Village Adviser at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston, such lovely comments.

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Review from Valerie H (Friend of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A residential care home is more than the building and the accommodation. Its staff are what makes it. The receptionists are welcoming friendly and very helpful - even making coffee for me when I visit my friend. The care staff are professional, caring and helpful. I would be happy to live here if the
need arises.
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for your kind words, we are very proud of all the staff we have working at Richmond Willaston and you are welcome for a coffee anytime.

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Review from Trevor P (Son of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother really enjoyed her stay in the new Village. The layout of the place and the quality of the rooms were excellent.
Reply from Claire Beech, Village Adviser at Richmond Villages Willaston

Thank you for taking the time to submit a review. We hope to welcome your Mum back to Willaston in the future.

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Review from O H (Wife of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had two weeks' respite to give me a break. He has Parkinsons'/Dementia. He settled very well and was more than happy with the care he received. The food was lovely and the staff were wonderful. Both to my husband and myself. I would not hesitate to recommend Richmond Villages.
Reply from Claire Beech, Village Adviser at Richmond Villages Willaston

Thank you so much for taking the time to review Richmond Willaston

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Review from H S (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Two main points: Cleanliness and households are poor! I understand from staff no longer are there cleaners? They are busy caring for vulnerable people not cleaning as well. Fees increased I understand that but at over £1300 per week? BUPA should have proper facilities - especially with covid! Are the
CQC aware of this cut?
Also, meals are not prepared in house? Not part of the original concept for residents to maintain their ability to help out - 'a home from home?'
Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you for taking the time to write your review. We value all feedback which helps us to improve the services we offer.

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Review from A B (Son of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the care home for four months now. She settled well, and the home and carer have a relaxed atmosphere while still caring for Mum's needs. She is treated with dignity and respect and allowed to make her own choices/decisions while remaining safe and well.
Reply from Elaine Smith, Home Manager at Richmond Villages Willaston

Thank you for your kind words. Richmond Villages Willaston is passionate about maintaining resident independence. The team aims to deliver an individual service tailored to the needs of our residents. I am so glad mum is settled and happy.
Thank you for the review.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Richmond Villages Willaston is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.724 for Richmond Villages Willaston is calculated as follows: ( (294 Excellents x 5) + (43 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 355 Ratings = 4.724
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Villages Willaston is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Aug 2025

Dementia Residential and Nursing

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Awards / Recognitions (4)

Meet the Team (5)

Michelle

Michelle Barrett

Job Title: Home Manager Joined: 2017

Michelle joined Richmond Villages in February 2017 and started her career at Richmond Villages Nantwich as a Senior Care Assistant. When Richmond Willaston was built in 2021 she decided to transfer and joined Richmond Willaston as Residential Lead.


Michelle progressed her career and became Home Manager in May 2022. Michelle provides support to all the Heads of Department in their roles and helps out as and when needed. She is responsible for maintaining a set budget, future planning for the village and supporting all our residents and their families. Michelle also spends time networking and promoting Richmond Willaston.

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Julia Flowers

Job Title: Residential Lead

Julia is the residential lead at Richmond Villages Willaston.

Claire

Claire Beech

Job Title: Admin Manager

Claire is the admin manager at Richmond Villages Willaston.

Jacqueline

Jacqueline Mason

Job Title: Head of Activities Joined: 2022

I have been at Willaston for 2 ½ years I enjoy spending time with the residents listening to their stories and finding out about them and what they have done in the past and what they would like to do now or in the future and hopefully we can make this happen.


In my free time I enjoy girl guiding I am a Rainbow leader (4-7 year olds), I love being with the girls as they experience and learn new things one of those being visiting Richmond Willaston.

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Steven Monks

Job Title: Head of Hospitality

Steven is the Head of Hospitality.

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