Bupa Willaston

I found my initial contact with administration helpful and clear on the process. The staff l had contact with were warm, friendly and professional at all times. It was my husband's first stay for Respite. The staff were kind and welcoming to both of us on his arrival. I felt reassured that l could leave him and not worry.

To focus on one month is unrealistic, over 6 months - this would be my care home of choice. Initial teething problems overcome both in households and care floor. Care staff generally excellent, patient and respectful. Management approachable and helpful. Handover from H/H to care was clumsy, fully discussed at management level, all now ok. My wife is content and well care for. Thank you.

It is evident that the staff are very professional and work hard to maintain the stringent criteria that enable the consistent delivery of the highest level of care.

I wouldn't hesitate to recommend settling in a loved one who might need some extra support.

Ten out of ten to the whole team who make this a special place for everyone!

Richmond Village is an excellent care home (Willaston). My Mum was made very welcome when we arrived at the care home. The staff were very caring and couldn't do enough for Mum. She had excellent care and was very relaxed and happy, which made us able to enjoy our break (respite). Mum took part in the activities. I wouldn't hesitate to use Richmond Village Willaston again which is well-run with plenty of staff. Mum really enjoyed her respite stay. Thank you.

Excellent care, meals very good staff, very nice and caring just a lovely care home. I can honestly say it's more like a hotel than a care home and that is a lovely thing about this, the staff are really lovely, they look after the residents with excellent care.

Richmond Villages provide a very good caring environment for my mother. Staff are welcoming and the vast majority show great patience with the dementia residents. The activities and outings are such a bonus. Visiting children are welcomed, as are therapy pets. These have such a positive impact on my mother's mood; please keep welcoming them in!

They have a caring and understanding attitude which is so reassuring as Mum was reluctant and fearful of a change of environment. Mum is now enjoying much more sociable days, taking an interest in others and the activities that the home has to offer. It's all been a positive move.

Home second to none and care very good, I personally find the management and communication very much lacking. In 15 months of relative's residence, the manager has never introduced themselves to me. No introduction/induction was ever offered on taking up residence in the home. I was not routinely consulted in my relative's care even though they have complex needs from multiple agencies. These things are important to the people responsible for the resident as the home acting with autonomy is alienating and unprofessional; I would have thought that any home should afford the next-of-kin the courtesy of communicating fully with regard to their loved one's needs and status. When my relative declined and needed to move to the higher dependency 'Care Floor' I was only called the day they wanted to move them. I would expect to be given more notice. Then again no introduction to any staff, how they worked, what to expect or given a point of contact; very hard in an end-of-life situation.

Downstairs at Richmond may be a different experience if you do not have dementia and are mobile, they do not have the staff who can cope with dementia and use too many agency staff.

The staff here are extraordinary people. Life for the families of residents is uncertain, filled with doubts and fears about what future is left for loved ones. Everyone, from the friendly personal greeting at reception through cleaning staff, catering, carers and nursing to general management, goes out of their way to make the whole experience as good as it can be. I would count them as friends, offering a shoulder to lean on when times are tough. Thank you all.

It’s a beautiful, calm, relaxing environment. Staff friendly, welcoming, helpful and considerate. Am very happy I moved my dad here, he deserves the best. He is cared for, comfortable and relaxed as he can be, it’s most reassuring to know this.

I am delighted with the way my husband was looked after in Richmond Villages. The whole experience from start to finish was a pleasure and I was able to leave my husband without any worries at all. I have no doubt that we will repeat the experience when next required and look forward to it.

It’s a tough time for Dad being away from Mum and away from home, here though the support and care he gets allows the family to create the space needed for Mum to recuperate.

Excellent care which is centred around the individual needs of each resident. The care staff are excellent and there is a high level of physical care. Mental and wellbeing care is fantastic with activities daily.

Mum was a resident in the households for 2 years before moving to the care floor in September 2024 as her health deteriorated and her care needs increased. Whilst it has taken some time getting used to the different care arrangements, I cannot fault the care that Mum receives and whilst at times she can be difficult the staff are incredibly patient and caring and I know that Mum is being very well looked after. Her room is light and spacious and has a lovely view of the gardens and Mum enjoys spending her day sitting in her armchair and enjoying the view. Whilst Mum rarely participates in the activities she is constantly attended to in her room whether by carers carrying out their duties and chatting to Mum, staff offering drinks and bringing her meals and cleaners who maintain a high standard of cleanliness. Any questions, comments or issues I have regarding Mum's care are listened to and addressed and I can see that management are striving to continually improve.

Excellent staff, calming atmosphere, very reassured that your loved ones will be cared after, engaged in activities and treated with dignity and respect.

Mum was a resident in one of the households when she had a major stroke. The staff responded incredibly quickly and kept me informed about her needing to go to hospital. Unfortunately, she was discharged too early and experienced another stroke. The staff were caring and helpful in explaining why she needed to go back into hospital (she was unable to swallow and was severely dehydrated) Mum was transferred into the care home easily so ensuring familiarity and making her less anxious She now has multiple needs and relies totally on the staff for everything.

Moving Mum into care was extremely difficult and upsetting but it does make me feel so happy to hear my mum saying she now feels 'happy' and 'safe'.