
The staff are exceptional and very caring, nothing is too much trouble.S S(Daughter of Resident/Service User)

It is a beautiful community with amazing facilities and staffSarah C(Granddaughter of Resident/Service User)

The staff are so very kind, compassionate and an absolute joy to be with.Gwyneth H(Daughter of Resident/Service User)

The staff are exceptional and very caring, nothing is too much trouble.S S(Daughter of Resident/Service User)

It is a beautiful community with amazing facilities and staffSarah C(Granddaughter of Resident/Service User)

The staff are so very kind, compassionate and an absolute joy to be with.Gwyneth H(Daughter of Resident/Service User)

Bupa Willaston is a specialist dementia care home located in Richmond Villages Willaston, inspired by the Dutch 'household' model and is a sister village to Richmond Villages Nantwich just a mile away. You don't need Bupa health insurance to become a Richmond Villages resident. Bupa Willaston is not solely a dementia care setting. Alongside the specialist households, outstanding residential, nursing, respite, palliative and end-of-life care is provided within the 35-bedroom...
Care Provided by Bupa Willaston
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices quoted are based on our shared households, please enquire for further information.
The price(s) shown are provided by the care home. Contact Bupa Willaston for full pricing details and T&Cs.
Contact Bupa Willaston to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Richmond Villages
- Private Owned
Person in charge
- Michelle Barrett(Village Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (71)
Visiting
- Please contact Richmond Willaston for more information.
Parking
- There is parking for visitors.
Bupa Willaston Reviews (62)
Bupa Willaston has a Review Score of 9.7 (9.705) out of 10, based on 31 reviews in the last 2 years.
Over all time Bupa Willaston has 62 reviews.
Every member of staff goes above and beyond in every way, you can tell that they want to make a positive difference. I can’t thank them enough for everything. I’m fully confident that this is the best care home possible.
Thank you very much for taking the time to review Richmond Willaston, it is lovely to receive such great feedback.
My sister was quite young when she was diagnosed with dementia. I wanted to find a care home for her that would give her as much independence as possible and to be stimulated and have the opportunity to socialise. Willaston has been ideal for her care. The staff are friendly and do seem to care for all of the residents and I’m convinced that my sister gets the best care possible for her.
Thank you for taking the time to review Richmond Willaston and it is our pleasure to care for your sister.
I’m so pleased with the care that my loved one is receiving. My loved one enjoys the food and attention that is given to her. The care is exemplary. I enjoy visiting and the staff is always friendly and helpful.
Thank you so much for your lovely review, and it is our pleasure to care for and support your Mum.
I care for my husband who has dementia and this was the first time we had tried somewhere for respite. The place is very well laid out and welcoming. It looks like a lovely hotel which has really helped my husband accept it. The household design is perfect as the lounge and kitchen area is more like home. The carers are lovely, so caring and there is plenty of staff. The outdoor area is lovely and the Woodland walk with the kids play area is great. He enjoyed the food and settled surprisingly well. It is a great relief and we will definitely use Richmond Villages Willaston again.
Thank you very much for taking the time to review Richmond Willaston and we look forward to welcoming your husband back again.
The environment is beautiful. Mum actually thinks she's on holiday in Torguay; she loves being here and has improved significantly.
Management are always readily available to support relatives and are very professional, efficient and welcoming.
Thank you for everything!
Thank you very much for your lovely review, and it is our pleasure to support and care for your mum.
My husband is now in Richmond Villages Willaston dementia home on the nursing floor. He has been received with love and care. I never expected the level of expertise shown by all parts of the team that look after him. He is safe, happy and content in an environment which is warm, exciting and full of love. Although I wish I could have him at home, this is a place which is the nearest he can get due to his condition.
Thank you very much taking the time to complete this review, it really is appreciated.
For the first 10 months, my mother lived in Household One. The household set up is incredible with units of six bedrooms and a communal lounge with access to outside and a kitchen. Each bedroom is ensuite with its own patio area and of a very high quality. There are six of these households. There is a feeling of friendship and a lot of love and warmth. The staff are exceptional and very caring, nothing is too much trouble. Independent living is encouraged.
9 months ago my mother moved onto the care floor into a similar ensuite room, due to mobility issues. There are more staff with a greater variety of skills, including nursing staff. The care is exceptional and if anything does go wrong it is always rectified quickly.
There is also a complete team of activities staff arranging all sort of entertainment every day.
My mother being here puts my mind at rest.
Richmond Villages Willaston is more than just a care home. It is a beautiful community with amazing facilities and staff that go above and beyond for their residents. My grandma has settled in extremely well and always comments on how happy she is in her new home.
Thank you very much for your lovely comments Sarah, and we love having your Grandma live with us.
Although the overall experience of my husband's respite care here was very positive (caring and respectful staff, good conditions and excellent food) there did arise a care issue, which I felt the home needed to address. Just prior to his stay, my husband broke his glasses and therefore needed a new pair (at a cost of £547). These glasses were lost (permanently) within a short time of his arrival at the home and he started wearing someone else's prescription, which were then assumed by the staff to be his own. For a dementia patient, whose motor visual capacity are severely compromised anyway, this was not good. I raised the issue with the staff and am pleased to say that they are now going to review their practice of keeping a patients' glasses safe.
Thank you very much for taking the time to review Richmond Willaston and we look forward to welcoming your husband when he returns for another respite stay in August.
What a place, pretty much the best setup ever. Lovely residents! The staff are so very kind, compassionate and an absolute joy to be with. My parent's care has been exemplary. Richmond has been an absolute lifeline and nothing is too much trouble. The potential for this 'model' is endless. A very new and steady setup, very exciting indeed. Keep going Richmond and all the staff, you are doing a great job, fantastic, 5 stars.
Thank you very much for taking the time to review Richmond Willaston, such lovely comments.
A residential care home is more than the building and the accommodation. Its staff are what makes it. The receptionists are welcoming friendly and very helpful - even making coffee for me when I visit my friend. The care staff are professional, caring and helpful. I would be happy to live here if the need arises.
Thank you very much for your kind words, we are very proud of all the staff we have working at Richmond Willaston and you are welcome for a coffee anytime.
My mother really enjoyed her stay in the new Village. The layout of the place and the quality of the rooms were excellent.
Thank you for taking the time to submit a review. We hope to welcome your Mum back to Willaston in the future.
My husband had two weeks' respite to give me a break. He has Parkinsons'/Dementia. He settled very well and was more than happy with the care he received. The food was lovely and the staff were wonderful. Both to my husband and myself. I would not hesitate to recommend Richmond Villages.
Thank you so much for taking the time to review Richmond Willaston
Also, meals are not prepared in house? Not part of the original concept for residents to maintain their ability to help out - 'a home from home?'
Thank you for taking the time to write your review. We value all feedback which helps us to improve the services we offer.
Mum has been in the care home for four months now. She settled well, and the home and carer have a relaxed atmosphere while still caring for Mum's needs. She is treated with dignity and respect and allowed to make her own choices/decisions while remaining safe and well.
Thank you for the review.
Everyone is very pleasant. My husband is now able to see a doctor and other professionals who we were not able to see during Covid 19 restrictions. Two items have gone missing, one pair of blue velvet slippers, and a charger for his electric shaver.
From the cleaners to the caterers to the care staff and nurses, nothing was too much trouble. They were very caring and compassionate at a difficult time.
Thank you very much for your kind words and it was our pleasure to be able to care for your father when he needed it most.
My mum moved a month ago into the care floor. She has been much happier and has gained weight. I am very happy with the wonderful care and attention from all areas, from the ladies in laundry, ladies who bring tea and coffee, and all the staff. Thank you all so much. Highly recommend.
Thank you so much for your lovely review, it really does mean a lot.
My aunt and uncle were welcomed into a household setting in July and have spent the last 4 months at Richmond Village Willaston. The permanent staff are caring and considerate, taking time to deal with my relatives as individuals. The home is spotless and well-appointed with a homely feel.
Thank you very much and it is lovely to hear that your Aunt and Uncle are now so settled here at Richmond Willaston.
After enquiring at several homes I found Richmond Villages gave me the answers I needed. The manager gave me all the information which convinced me they could provide all the care that my husband needed for his many illnesses. He was very apprehensive about leaving home but I needn't have worried. He settled well in the beautiful surroundings and with very caring staff. Would love to go back thanks to all the team. A little expensive!
Thank you for taking the time to leave your review. It is lovely to hear that your husband settled in well and that you could feel at ease with him in our care. Thank you for choosing Richmond Villages Willaston for your husband's stay.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 28 July 2026Dementia Residential and Nursing
News (4) & Events (0)
- 22 Jun 2026
Meet the Team: Nicky, Care Home Manager at Richmond Villages Willaston Nicky brings a wealth of experience, compassion and leadership to her new role as Care Home Manager at Richmond...
- 14 May 2026
People living in and around Nantwich are being invited to a series of special events during Dementia Action Week which are being hosted at Richmond Villages Willaston located on Crewe...
- 16 Apr 2026
Residents and staff from Richmond Villages Willaston, were joined by friends, family and members of the local community to celebrate the village’s fifth birthday which was held earlier this week....
There are no upcoming events for Bupa Willaston.
Awards / Recognitions (6)
- 30 Jun 2025Recipient: Bupa Willaston
- 29 Jun 2025Recipient: Bupa Willaston
- 31 Jan 2025Recipient: Richmond Villages
Meet the Team (4)

Nicky brings a wealth of experience, compassion and leadership to her new role as Care Home Manager at Richmond Villages Willaston.
Throughout her career, Nicky has specialised in supporting people living with complex conditions, including dementia, acquired brain injuries, autism, mental health conditions and neurological rehabilitation needs. She has also led projects focused on improving care standards, supporting providers to achieve stronger CQC outcomes and helping individuals regain independence and move back into community living.
As Care Home Manager at Richmond Villages Willaston, Nicky’s mission to create a warm, happy and supportive environment for residents, relatives and staff alike.
Since joining the village, Nicky says her favourite part of the role has been the variety each day brings, along with Richmond Villages’ commitment to both residents and staff wellbeing.

Claire brings extensive experience to the role of Administration Manager. Claire joined in March 2026 and has quickly become an integral part of daily operations. She oversees a wide range of responsibilities, including administration, staffing, payroll, procurement and managing enquiries across the village. What Claire enjoys most about her role is building meaningful relationships with residents and helping to create a happy, positive environment where people can truly feel at home.

Michelle joined Richmond Villages in February 2017 and started her career at Richmond Villages Nantwich as a Senior Care Assistant. When Richmond Willaston was built in 2021, she decided to transfer and joined Richmond Willaston.
Michelle is the clinical lead and also spends time networking and promoting Richmond Willaston.

Jacqueline has been at Richmond Villages Willaston since 2022. She enjoys spending time with the residents, listening to their stories and finding out about them, what they would like to do now or in the future. Jacqueline offers a range of activities that the residents love and plans activities around their interests.
In her free time, she enjoys Girl Guiding. She is a Rainbow leader (4 -7 year olds), Jacqueline loves being with the girls as they experience and learn new things, one of those being visiting Richmond Villages Willaston.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bupa Willaston to verify any information. View our terms and conditions. Bupa Willaston has an Enhanced Service -more info.