Bupa Willaston Care Home

Mum was a resident in one of the households when she had a major stroke. The staff responded incredibly quickly and kept me informed about her needing to go to hospital. Unfortunately, she was discharged too early and experienced another stroke. The staff were caring and helpful in explaining why she needed to go back into hospital (she was unable to swallow and was severely dehydrated) Mum was transferred into the care home easily so ensuring familiarity and making her less anxious She now has multiple needs and relies totally on the staff for everything.

Moving Mum into care was extremely difficult and upsetting but it does make me feel so happy to hear my mum saying she now feels 'happy' and 'safe'.

Every member of staff goes above and beyond in every way, you can tell that they want to make a positive difference. I can’t thank them enough for everything. I’m fully confident that this is the best care home possible.

My sister was quite young when she was diagnosed with dementia. I wanted to find a care home for her that would give her as much independence as possible and to be stimulated and have the opportunity to socialise. Willaston has been ideal for her care. The staff are friendly and do seem to care for all of the residents and I’m convinced that my sister gets the best care possible for her.

I’m so pleased with the care that my loved one is receiving. My loved one enjoys the food and attention that is given to her. The care is exemplary. I enjoy visiting and the staff is always friendly and helpful.

I care for my husband who has dementia and this was the first time we had tried somewhere for respite. The place is very well laid out and welcoming. It looks like a lovely hotel which has really helped my husband accept it. The household design is perfect as the lounge and kitchen area is more like home. The carers are lovely, so caring and there is plenty of staff. The outdoor area is lovely and the Woodland walk with the kids play area is great. He enjoyed the food and settled surprisingly well. It is a great relief and we will definitely use Richmond Villages Willaston again.

Thank you for everything!

My husband is now in Richmond Villages Willaston dementia home on the nursing floor. He has been received with love and care. I never expected the level of expertise shown by all parts of the team that look after him. He is safe, happy and content in an environment which is warm, exciting and full of love. Although I wish I could have him at home, this is a place which is the nearest he can get due to his condition.

My mother being here puts my mind at rest.

Richmond Villages Willaston is more than just a care home. It is a beautiful community with amazing facilities and staff that go above and beyond for their residents. My grandma has settled in extremely well and always comments on how happy she is in her new home.

Although the overall experience of my husband's respite care here was very positive (caring and respectful staff, good conditions and excellent food) there did arise a care issue, which I felt the home needed to address. Just prior to his stay, my husband broke his glasses and therefore needed a new pair (at a cost of £547). These glasses were lost (permanently) within a short time of his arrival at the home and he started wearing someone else's prescription, which were then assumed by the staff to be his own. For a dementia patient, whose motor visual capacity are severely compromised anyway, this was not good. I raised the issue with the staff and am pleased to say that they are now going to review their practice of keeping a patients' glasses safe.

What a place, pretty much the best setup ever. Lovely residents! The staff are so very kind, compassionate and an absolute joy to be with. My parent's care has been exemplary. Richmond has been an absolute lifeline and nothing is too much trouble. The potential for this 'model' is endless. A very new and steady setup, very exciting indeed. Keep going Richmond and all the staff, you are doing a great job, fantastic, 5 stars.

A residential care home is more than the building and the accommodation. Its staff are what makes it. The receptionists are welcoming friendly and very helpful - even making coffee for me when I visit my friend. The care staff are professional, caring and helpful. I would be happy to live here if the need arises.

My mother really enjoyed her stay in the new Village. The layout of the place and the quality of the rooms were excellent.

My husband had two weeks' respite to give me a break. He has Parkinsons'/Dementia. He settled very well and was more than happy with the care he received. The food was lovely and the staff were wonderful. Both to my husband and myself. I would not hesitate to recommend Richmond Villages.

Also, meals are not prepared in house? Not part of the original concept for residents to maintain their ability to help out - 'a home from home?'

Mum has been in the care home for four months now. She settled well, and the home and carer have a relaxed atmosphere while still caring for Mum's needs. She is treated with dignity and respect and allowed to make her own choices/decisions while remaining safe and well.

Everyone is very pleasant. My husband is now able to see a doctor and other professionals who we were not able to see during Covid 19 restrictions. Two items have gone missing, one pair of blue velvet slippers, and a charger for his electric shaver.

From the cleaners to the caterers to the care staff and nurses, nothing was too much trouble. They were very caring and compassionate at a difficult time.

My mum moved a month ago into the care floor. She has been much happier and has gained weight. I am very happy with the wonderful care and attention from all areas, from the ladies in laundry, ladies who bring tea and coffee, and all the staff. Thank you all so much. Highly recommend.