Richmond Villages Willaston

Richmond Willaston, 261 Crewe Road, Willaston, Nantwich CW5 6GX
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9.7 47 Reviews
  • Richmond Villages Willaston, Nantwich
Richmond Villages Willaston is a Specialist Dementia Village inspired by the Dutch "household" model and is a sister village to Richmond Nantwich just a mile away.

The Village has six ground floor households, each accommodating six residents (couples are welcome) and features generously sized en-suite bedrooms, many opening out onto secure outside gardens or patios. Each also has a shared lounge, kitchen and laundry with the care and support team known as Household Assistants, on hand to help residents with early-onset dementia to be as independent as possible for as long as possible.

The first floor houses a 35-bed care home for residents requiring more advanced dementia care; here the rooms are generous and have en-suite wet rooms. Many rooms have stunning views across the surrounding fields and countryside and on clear days Beeston Castle can be seen in the distance.

Residents have access to dining rooms and lounges whilst on sunnier days the secure roof gardens can be enjoyed by all.

The village facilities include an urban spa with treatment rooms, a nail bar, a hair salon as well as accessible landscaped gardens, sun terraces and a bistro/café bar. For younger visitors there is a playground to make visiting more exciting; well-behaved pets are also welcome (though it's asked that they are kept on leads).

All household and care home rooms are decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, TV, telephone and Wi-Fi access.

Following their sister Village's continued commitment to the local community, Richmond Willaston will be a central hub for Creating Dementia Friendly Nantwich and will strive to be part of both the immediate community of Willaston and those further afield.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1595
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £2049
  • RESPITE Self-Funded Residential Dementia Care: from £1845
  • RESPITE Self-Funded Nursing Care: from £1845
  • RESPITE Self-Funded Nursing Dementia Care: from £2045

Prices quoted are based on our shared households, please enquire for further information.

These prices are only a guideline, please contact Richmond Villages Willaston to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Michelle Barrett (Village Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Visiting

  • Please contact Richmond Willaston.

Parking

  • Parking for visitors.

Richmond Villages Willaston Reviews (47)

9.7

Richmond Villages Willaston has a Review Score of 9.7 (9.724) out of 10, based on 30 reviews in the last 2 years.
Over all time Richmond Villages Willaston has 47 reviews.

Overall Experience
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  • 4
  • 1
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Date Published
  • 47
  • 4
  • 9
  • 30
  • 17
Reviewer Connection to Richmond Villages Willaston
  • 24
  • 9
  • 5
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  • 1
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Total of 47, showing 41-47
Review from Kitty F (Wife of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very pleasant. My husband is now able to see a doctor and other professionals who we were not able to see during Covid 19 restrictions. Two items have gone missing, one pair of blue velvet slippers, and a charger for his electric shaver.
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Review from C C (Daughter of Resident) published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond Village were amazing at providing first class end of life care to my dad who suffered from Alzheimer's.
From the cleaners to the caterers to the care staff and nurses, nothing was too much trouble. They were very caring and compassionate at a difficult time.
Reply from Claire Beech, Care Home Adviser at Richmond Villages Willaston

Thank you very much for your kind words and it was our pleasure to be able to care for your father when he needed it most.

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Review from Susan E (Daughter of Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved a month ago into the care floor. She has been much happier and has gained weight. I am very happy with the wonderful care and attention from all areas, from the ladies in laundry, ladies who bring tea and coffee, and all the staff. Thank you all so much. Highly recommend.
Reply from Claire Beech, Care Home Adviser at Richmond Villages Willaston

Thank you so much for your lovely review, it really does mean a lot.

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Review from Carol G (Niece of Resident) published on 15 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt and uncle were welcomed into a household setting in July and have spent the last 4 months at Richmond Village Willaston. The permanent staff are caring and considerate, taking time to deal with my relatives as individuals. The home is spotless and well-appointed with a homely feel.
Reply from Claire Beech, Village Adviser at Richmond Villages Willaston

Thank you very much and it is lovely to hear that your Aunt and Uncle are now so settled here at Richmond Willaston.

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Review from J F (Wife of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After enquiring at several homes I found Richmond Villages gave me the answers I needed. The manager gave me all the information which convinced me they could provide all the care that my husband needed for his many illnesses. He was very apprehensive about leaving home but I needn't have worried. He
settled well in the beautiful surroundings and with very caring staff. Would love to go back thanks to all the team. A little expensive!
Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Willaston

Thank you for taking the time to leave your review. It is lovely to hear that your husband settled in well and that you could feel at ease with him in our care. Thank you for choosing Richmond Villages Willaston for your husband's stay.

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Review from Isabel B (Daughter of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to stay for respite care for 2 weeks whilst I went on holiday. Overall I was very impressed with the care that she received. There were only a handful of residents though as the home is new. The food was exceptional and the carers were lovely. On a negative note, 2 items of clothing went
missing, there was no hairdresser and limited activities (this may be because it is not full).
Reply from Elaine Smith, Home Manager at Richmond Villages Willaston

Thank you for your review. At Richmond Village Willaston we are passionate about our person-centred care approach to our residents so I am glad that your mum had a positive experience. Richmond Village Willaston now has an Activity Coordinator in place and she brings with her a wealth of knowledge and experience and lots of ideas for our residents. As our occupancy grows I am considering the position of a regular hairdresser and will be shortlisting very soon, however, in the meantime there is a qualified hairdresser in house and we are utilising her skills!

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Review from Dawn R (Daughter of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I can’t rate the team at Willaston more highly. We are both grateful to know Mum and Dad are safe and getting the highest level of care, having both moved to their new home, which is beautiful and tranquil. The staff have done everything to ensure they are happy and are having all their
needs met.
Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Willaston

Thank you so much for your review - we appreciate the time taken to do this and are so pleased your Mum and Dad are happy here.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Richmond Villages Willaston is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.724 for Richmond Villages Willaston is calculated as follows: ( (294 Excellents x 5) + (43 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 355 Ratings = 4.724
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Villages Willaston is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Aug 2025

Dementia Residential and Nursing

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Awards / Recognitions (4)

Meet the Team (5)

Michelle

Michelle Barrett

Job Title: Home Manager Joined: 2017

Michelle joined Richmond Villages in February 2017 and started her career at Richmond Villages Nantwich as a Senior Care Assistant. When Richmond Willaston was built in 2021 she decided to transfer and joined Richmond Willaston as Residential Lead.


Michelle progressed her career and became Home Manager in May 2022. Michelle provides support to all the Heads of Department in their roles and helps out as and when needed. She is responsible for maintaining a set budget, future planning for the village and supporting all our residents and their families. Michelle also spends time networking and promoting Richmond Willaston.

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Julia Flowers

Job Title: Residential Lead

Julia is the residential lead at Richmond Villages Willaston.

Claire

Claire Beech

Job Title: Admin Manager

Claire is the admin manager at Richmond Villages Willaston.

Jacqueline

Jacqueline Mason

Job Title: Head of Activities Joined: 2022

I have been at Willaston for 2 ½ years I enjoy spending time with the residents listening to their stories and finding out about them and what they have done in the past and what they would like to do now or in the future and hopefully we can make this happen.


In my free time I enjoy girl guiding I am a Rainbow leader (4-7 year olds), I love being with the girls as they experience and learn new things one of those being visiting Richmond Willaston.

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Steven Monks

Job Title: Head of Hospitality

Steven is the Head of Hospitality.

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