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Bupa Willaston

Richmond Willaston, 261 Crewe Road, Willaston, Nantwich, Cheshire CW5 6GX
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The staff are exceptional and very caring, nothing is too much trouble.S S(Daughter of Resident/Service User)
Bupa Willaston, Nantwich
It is a beautiful community with amazing facilities and staffSarah C(Granddaughter of Resident/Service User)
Bupa Willaston, Nantwich
The staff are so very kind, compassionate and an absolute joy to be with.Gwyneth H(Daughter of Resident/Service User)
Bupa Willaston, Nantwich

Bupa Willaston is a specialist dementia care home located in Richmond Villages Willaston, inspired by the Dutch 'household' model and is a sister village to Richmond Villages Nantwich just a mile away. You don't need Bupa health insurance to become a Richmond Villages resident. Bupa Willaston is not solely a dementia care setting. Alongside the specialist households, outstanding residential, nursing, respite, palliative and end-of-life care is provided within the 35-bedroom...  

Care Provided by Bupa Willaston

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,600From £1,850
Nursing CareFrom £1,600From £1,850
Nursing Dementia CareFrom £1,867From £2,117

Prices quoted are based on our shared households, please enquire for further information.

Contact Bupa Willaston to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Michelle Barrett(Village Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (71)

Visiting

  • Please contact Richmond Willaston for more information.

Parking

  • There is parking for visitors.

Bupa Willaston Reviews (62)

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9.7

Bupa Willaston has a Review Score of 9.7 (9.705) out of 10, based on 31 reviews in the last 2 years. Over all time Bupa Willaston has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from Isabel B (Daughter of Resident) published on 19 July 2021 Submitted via Postal Card
Overall Experience

My mother came to stay for respite care for 2 weeks whilst I went on holiday. Overall I was very impressed with the care that she received. There were only a handful of residents though as the home is new. The food was exceptional and the carers were lovely. On a negative note, 2 items of clothing went missing, there was no hairdresser and limited activities (this may be because it is not full).

Reply from Elaine Smith, Home Manager at Bupa Willaston

Thank you for your review. At Richmond Village Willaston we are passionate about our person-centred care approach to our residents so I am glad that your mum had a positive experience. Richmond Village Willaston now has an Activity Coordinator in place and she brings with her a wealth of knowledge...  

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Review from Dawn R (Daughter of Resident) published on 1 June 2021 Submitted via Website
Overall Experience

My husband and I can’t rate the team at Willaston more highly. We are both grateful to know Mum and Dad are safe and getting the highest level of care, having both moved to their new home, which is beautiful and tranquil. The staff have done everything to ensure they are happy and are having all their needs met.

Reply from Nicola Jackson, Senior Village Adviser at Bupa Willaston

Thank you so much for your review - we appreciate the time taken to do this and are so pleased your Mum and Dad are happy here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 28 July 2026

Dementia Residential and Nursing

News (4) & Events (0)

News
  • 22 Jun 2026

    Meet the Team: Nicky, Care Home Manager at Richmond Villages Willaston Nicky brings a wealth of experience, compassion and leadership to her new role as Care Home Manager at Richmond...

  • 14 May 2026

    People living in and around Nantwich are being invited to a series of special events during Dementia Action Week which are being hosted at Richmond Villages Willaston located on Crewe...

  • 16 Apr 2026

    Residents and staff from Richmond Villages Willaston, were joined by friends, family and members of the local community to celebrate the village’s fifth birthday which was held earlier this week....

Upcoming Events

There are no upcoming events for Bupa Willaston.

Awards / Recognitions (6)

  • 30 Jun 2025Recipient: Bupa Willaston
  • 29 Jun 2025Recipient: Bupa Willaston
  • 31 Jan 2025Recipient: Richmond Villages

Accreditations

Meet the Team (4)

Nicky Vaughan
Nicky VaughanJob Title:Home ManagerJoined: 2026

Nicky brings a wealth of experience, compassion and leadership to her new role as Care Home Manager at Richmond Villages Willaston.

Throughout her career, Nicky has specialised in supporting people living with complex conditions, including dementia, acquired brain injuries, autism, mental health conditions and neurological rehabilitation needs. She has also led projects focused on improving care standards, supporting providers to achieve stronger CQC outcomes and helping individuals regain independence and move back into community living.

As Care Home Manager at Richmond Villages Willaston, Nicky’s mission to create a warm, happy and supportive environment for residents, relatives and staff alike.

Since joining the village, Nicky says her favourite part of the role has been the variety each day brings, along with Richmond Villages’ commitment to both residents and staff wellbeing.

Claire Canning
Claire CanningJob Title:Administration ManagerJoined: 2026

Claire brings extensive experience to the role of Administration Manager. Claire joined in March 2026 and has quickly become an integral part of daily operations. She oversees a wide range of responsibilities, including administration, staffing, payroll, procurement and managing enquiries across the village. What Claire enjoys most about her role is building meaningful relationships with residents and helping to create a happy, positive environment where people can truly feel at home.

Michelle Barrett
Michelle BarrettJob Title:Clinical LeadJoined: 2017

Michelle joined Richmond Villages in February 2017 and started her career at Richmond Villages Nantwich as a Senior Care Assistant. When Richmond Willaston was built in 2021, she decided to transfer and joined Richmond Willaston.

Michelle is the clinical lead and also spends time networking and promoting Richmond Willaston.

Jacqueline Mason
Jacqueline MasonJob Title:Head of ActivitiesJoined: 2022

Jacqueline has been at Richmond Villages Willaston since 2022. She enjoys spending time with the residents, listening to their stories and finding out about them, what they would like to do now or in the future. Jacqueline offers a range of activities that the residents love and plans activities around their interests.

In her free time, she enjoys Girl Guiding. She is a Rainbow leader (4 -7 year olds), Jacqueline loves being with the girls as they experience and learn new things, one of those being visiting Richmond Villages Willaston.

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