
The staff are exceptional and very caring, nothing is too much trouble.S S(Daughter of Resident/Service User)

It is a beautiful community with amazing facilities and staffSarah C(Granddaughter of Resident/Service User)

The staff are so very kind, compassionate and an absolute joy to be with.Gwyneth H(Daughter of Resident/Service User)

The staff are exceptional and very caring, nothing is too much trouble.S S(Daughter of Resident/Service User)

It is a beautiful community with amazing facilities and staffSarah C(Granddaughter of Resident/Service User)

The staff are so very kind, compassionate and an absolute joy to be with.Gwyneth H(Daughter of Resident/Service User)

Bupa Willaston is a specialist dementia care home located in Richmond Villages Willaston, inspired by the Dutch 'household' model and is a sister village to Richmond Villages Nantwich just a mile away. You don't need Bupa health insurance to become a Richmond Villages resident. Bupa Willaston is not solely a dementia care setting. Alongside the specialist households, outstanding residential, nursing, respite, palliative and end-of-life care is provided within the 35-bedroom...
Care Provided by Bupa Willaston
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices quoted are based on our shared households, please enquire for further information.
The price(s) shown are provided by the care home. Contact Bupa Willaston for full pricing details and T&Cs.
Contact Bupa Willaston to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Richmond Villages
- Private Owned
Person in charge
- Michelle Barrett(Village Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (71)
Visiting
- Please contact Richmond Willaston for more information.
Parking
- There is parking for visitors.
Bupa Willaston Reviews (62)
Bupa Willaston has a Review Score of 9.7 (9.705) out of 10, based on 31 reviews in the last 2 years.
Over all time Bupa Willaston has 62 reviews.
My mother came to stay for respite care for 2 weeks whilst I went on holiday. Overall I was very impressed with the care that she received. There were only a handful of residents though as the home is new. The food was exceptional and the carers were lovely. On a negative note, 2 items of clothing went missing, there was no hairdresser and limited activities (this may be because it is not full).
Thank you for your review. At Richmond Village Willaston we are passionate about our person-centred care approach to our residents so I am glad that your mum had a positive experience. Richmond Village Willaston now has an Activity Coordinator in place and she brings with her a wealth of knowledge...
My husband and I can’t rate the team at Willaston more highly. We are both grateful to know Mum and Dad are safe and getting the highest level of care, having both moved to their new home, which is beautiful and tranquil. The staff have done everything to ensure they are happy and are having all their needs met.
Thank you so much for your review - we appreciate the time taken to do this and are so pleased your Mum and Dad are happy here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 28 July 2026Dementia Residential and Nursing
News (4) & Events (0)
- 22 Jun 2026
Meet the Team: Nicky, Care Home Manager at Richmond Villages Willaston Nicky brings a wealth of experience, compassion and leadership to her new role as Care Home Manager at Richmond...
- 14 May 2026
People living in and around Nantwich are being invited to a series of special events during Dementia Action Week which are being hosted at Richmond Villages Willaston located on Crewe...
- 16 Apr 2026
Residents and staff from Richmond Villages Willaston, were joined by friends, family and members of the local community to celebrate the village’s fifth birthday which was held earlier this week....
There are no upcoming events for Bupa Willaston.
Awards / Recognitions (6)
- 30 Jun 2025Recipient: Bupa Willaston
- 29 Jun 2025Recipient: Bupa Willaston
- 31 Jan 2025Recipient: Richmond Villages
Meet the Team (4)

Nicky brings a wealth of experience, compassion and leadership to her new role as Care Home Manager at Richmond Villages Willaston.
Throughout her career, Nicky has specialised in supporting people living with complex conditions, including dementia, acquired brain injuries, autism, mental health conditions and neurological rehabilitation needs. She has also led projects focused on improving care standards, supporting providers to achieve stronger CQC outcomes and helping individuals regain independence and move back into community living.
As Care Home Manager at Richmond Villages Willaston, Nicky’s mission to create a warm, happy and supportive environment for residents, relatives and staff alike.
Since joining the village, Nicky says her favourite part of the role has been the variety each day brings, along with Richmond Villages’ commitment to both residents and staff wellbeing.

Claire brings extensive experience to the role of Administration Manager. Claire joined in March 2026 and has quickly become an integral part of daily operations. She oversees a wide range of responsibilities, including administration, staffing, payroll, procurement and managing enquiries across the village. What Claire enjoys most about her role is building meaningful relationships with residents and helping to create a happy, positive environment where people can truly feel at home.

Michelle joined Richmond Villages in February 2017 and started her career at Richmond Villages Nantwich as a Senior Care Assistant. When Richmond Willaston was built in 2021, she decided to transfer and joined Richmond Willaston.
Michelle is the clinical lead and also spends time networking and promoting Richmond Willaston.

Jacqueline has been at Richmond Villages Willaston since 2022. She enjoys spending time with the residents, listening to their stories and finding out about them, what they would like to do now or in the future. Jacqueline offers a range of activities that the residents love and plans activities around their interests.
In her free time, she enjoys Girl Guiding. She is a Rainbow leader (4 -7 year olds), Jacqueline loves being with the girls as they experience and learn new things, one of those being visiting Richmond Villages Willaston.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bupa Willaston to verify any information. View our terms and conditions. Bupa Willaston has an Enhanced Service -more info.