Submit a Review for Richmond Villages Willaston
Richmond Willaston, 261 Crewe Road, Willaston, Nantwich, CW5 6GX
View full details of Richmond Villages WillastonLatest Reviews for Richmond Villages Willaston
07 April 2026
My Mother is on the care floor and the level of care she has received to date has been absolutely first class. I couldn't have asked for more from the whole RV team.
RV offers a wonderful, warm, and friendly environment. It genuinely feels like a 'home from home'. The staff I have interacted with
have gone above and beyond, and nothing is too much trouble. It is such a pleasure to visit, as we always feel welcome. The residents are well looked after, and I often see staff interacting with them with kindness and affection.
I would not hesitate to recommend RV to anyone seeking top-tier nursing care for a loved one.
01 April 2026
Richmind Village in Willaston have delivered outstanding care for my mother who has Parkinsons and dementia. It's a great relief to me to know she is well looked after and that the nursing care is so good. The small things, like seeing her dressed nicely with her hair done make such a difference.
The nurses are very diligent with making sure her medical needs are reviewed and met. The dementia journey is a difficult one to navigate, and the family are very grateful to the staff for looking after her so well. Thank you.
16 March 2026
In 2022 my sisters and I were faced with the devastating decision to place our amazingly independent Mother into nursing care. This followed a stroke which caused right side paralysis.
Although diagnosed with Alzheimer's in 2018, the symptoms of the disease were mild and she was still safe and well
enough to live at home. The stroke changed all that and we reluctantly accepted that, despite our best efforts, we had neither the medical experience nor facilities to keep Mum at home. Placing in Mum in Richmond Willaston was the best decision we could have made. The staff across the board have been wonderful. They are caring, professional and welcoming. Requests or questions are dealt with promptly and we are absolutely secure in the knowledge that Mum is looked after to a standard that we ourselves would set with the added benefit of excellent nursing and personal care. My sisters and I are also made to feel welcome and listened to. Thank you all so much.
16 March 2026
My mother has been resident on the Care Floor for more than 2 years. She continues to be very well cared for, which puts our minds at ease. We know she is looked after now that we are no longer able to provide the level of support she needs. Despite her advanced dementia she enjoys the activities
offered and seems content. The staff are friendly and engage with residents, and with their families. I am very grateful for the kindness the staff show my mum and other residents.
10 February 2026
The staff are lovely, all seem very caring and kind. Dad was made to feel very welcome and like nothing was too much trouble. This really helped him settle in quickly and was very reassuring, helping to ease our worries about leaving him.
14 January 2026
Beautiful care home lovely and clean. Very well kept all staff are lovely,kind and professional very welcoming. I've been visiting daily since June 25 and have never had a bad experience, I would highly recommend Richmond Willaston to anyone great activities and lots of social interactions.
29 December 2025
Richmond Village Wistaston Nantwich offers an excellent service for families and their loved ones. Care needs are thoroughly assessed and regularly reviewed to ensure the best possible care for its residents. There is a good variety of daily activities for the residents to take part in. The staff
are extremely helpful, professional and patient. Managers and staff communicate well with family members about ongoing care needs. Family members are fully involved in care reviews. I would wholeheartedly recommend RV as a first class professionally managed care home.
25 November 2025
Mum has been a resident at Richmond Village Willaston for about 14months now. The carers are fantastic with mum, were very quick to get to know her likes/dislikes, the seniors are very attentive with mums care and provide the family with updates on mum on each visit.
More recently the number of
carers available to the residents has been reduced however, which has made a noticeable affect on their morale in general. Despite this the carers are always very professional, attentive and caring towards residents.
The rooms/accommodation is always extremely clean and all personal care is professionally undertaken and with exteme dignity.
I no longer worry about mum, knowing she has the support, care and comfort she needs. I would ask the facility to not cut any more carers and to look for savings elsewhere if increasing costs are becoming an issue, especially as residents costs increase each year.
24 November 2025
Carers are very compassionate and caring towards residents. Staff are very welcoming to visitors and make you feel comfortable. If I have a query, it is dealt with pretty quickly and a resolution is normally found quickly. I do feel that there are not enough carers to help residents at times. My Mum
feels that she has to wait quite a while sometimes when she needs assistance to go to the toilet. Also, there needs to be more care and attention to residents needing dentistry, foot care and eye care. My Mum has been at Willaston for nearly two years and has still not seen a dentist. I had tried a couple of times to ask for her to see one but still it has not happened.
Overall, lovely place to live and I feel comfortable and reassured that Mum's needs are being met.
03 September 2025
The staff and care at Richmond Willaston is fantastic. In my experience the staff show care to the whole family when we visit, in addition to the outstanding care shown towards my husband who is a resident in one of the households. The difficult decision to put my husband into a care home has been
made much easier when I can see that the specialist care he is receiving has made him happier than when he was at home. All in all I think that the staff, from the carers and managers to the receptionists do an amazing job.
12 August 2025
As a family we have been very lucky to have found a place at Willaston for Mum. It's the nearest thing to her living in her own home. The carers are skilled at encouraging her to mobilise, socialise and eat - all important for those with dementia. The admin and reception staff are reassuring to
residents and are always welcoming and ready to offer moral support to visitors after difficult visits. The maintenance team, cleaners, caterers, entertainment staff and gardeners are dedicated to creating a safe and pleasant environment. Finally the senior carers and managers are always available and ready to help sort out issues, even the tricky ones using their extensive experience. I would unhesitatingly recommend Richmond Villages Willaston.
03 June 2025
I found my initial contact with administration helpful and clear on the process. The staff l had contact with were warm, friendly and professional at all times. It was my husband's first stay for Respite. The staff were kind and welcoming to both of us on his arrival. I felt reassured that l could
leave him and not worry.
08 April 2025
To focus on one month is unrealistic, over 6 months - this would be my care home of choice. Initial teething problems overcome both in households and care floor. Care staff generally excellent, patient and respectful. Management approachable and helpful. Handover from H/H to care was clumsy, fully
discussed at management level, all now ok. My wife is content and well care for. Thank you.
31 January 2025
I have never had any concerns regarding the provision of care for my wife.
It is evident that the staff are very professional and work hard to maintain the stringent criteria that enable the consistent delivery of the highest level of care.
02 January 2025
I have both my parents at Richmond Village Willaston. One upstairs requiring nursing care and one downstairs who is a little more self sufficient.
I can not fault the care they are both being given. They have been helped to settle in with many of their favourite things and all the staff are eager
to get to know them, their interests and all their little ways.
They are cared for well from basic needs through to being stimulated well. The staff have made us feel welcome and have cared for the whole family when visiting. Nothing is ever too much trouble.
I wouldn't hesitate to recommend settling in a loved one who might need some extra support.
23 December 2024
We spent a long time looking for the right place that was clean, friendly, interested in the customers needs, yet relaxed and open, where people are treated as people and not an account number.
Equally important was to find a place where the staff are valued by the home for their efforts in
caring for the residents as this is ultimately felt by residents.
Ten out of ten to the whole team who make this a special place for everyone!
19 November 2024
Richmond Village is an excellent care home (Willaston). My Mum was made very welcome when we arrived at the care home. The staff were very caring and couldn't do enough for Mum. She had excellent care and was very relaxed and happy, which made us able to enjoy our break (respite). Mum took part in
the activities. I wouldn't hesitate to use Richmond Village Willaston again which is well-run with plenty of staff. Mum really enjoyed her respite stay. Thank you.
02 September 2024
Excellent care, meals very good staff, very nice and caring just a lovely care home. I can honestly say it's more like a hotel than a care home and that is a lovely thing about this, the staff are really lovely, they look after the residents with excellent care.
20 August 2024
Richmond Villages provide a very good caring environment for my mother. Staff are welcoming and the vast majority show great patience with the dementia residents. The activities and outings are such a bonus. Visiting children are welcomed, as are therapy pets. These have such a positive impact on my
mother's mood; please keep welcoming them in!
16 August 2024
I am so pleased with the choice of care home for Mum. All the staff that we meet are so friendly and helpful and seem to have an interest in Mum which is helping her to settle in her new home.
They have a caring and understanding attitude which is so reassuring as Mum was reluctant and fearful of a
change of environment. Mum is now enjoying much more sociable days, taking an interest in others and the activities that the home has to offer. It's all been a positive move.
Latest Reviews for Richmond Villages Willaston
07 April 2026
My Mother is on the care floor and the level of care she has received to date has been absolutely first class. I couldn't have asked for more from the whole RV team.
RV offers a wonderful, warm, and friendly environment. It genuinely feels like a 'home from home'. The staff I have interacted with
have gone above and beyond, and nothing is too much trouble. It is such a pleasure to visit, as we always feel welcome. The residents are well looked after, and I often see staff interacting with them with kindness and affection.
I would not hesitate to recommend RV to anyone seeking top-tier nursing care for a loved one.
01 April 2026
Richmind Village in Willaston have delivered outstanding care for my mother who has Parkinsons and dementia. It's a great relief to me to know she is well looked after and that the nursing care is so good. The small things, like seeing her dressed nicely with her hair done make such a difference.
The nurses are very diligent with making sure her medical needs are reviewed and met. The dementia journey is a difficult one to navigate, and the family are very grateful to the staff for looking after her so well. Thank you.
16 March 2026
In 2022 my sisters and I were faced with the devastating decision to place our amazingly independent Mother into nursing care. This followed a stroke which caused right side paralysis.
Although diagnosed with Alzheimer's in 2018, the symptoms of the disease were mild and she was still safe and well
enough to live at home. The stroke changed all that and we reluctantly accepted that, despite our best efforts, we had neither the medical experience nor facilities to keep Mum at home. Placing in Mum in Richmond Willaston was the best decision we could have made. The staff across the board have been wonderful. They are caring, professional and welcoming. Requests or questions are dealt with promptly and we are absolutely secure in the knowledge that Mum is looked after to a standard that we ourselves would set with the added benefit of excellent nursing and personal care. My sisters and I are also made to feel welcome and listened to. Thank you all so much.
16 March 2026
My mother has been resident on the Care Floor for more than 2 years. She continues to be very well cared for, which puts our minds at ease. We know she is looked after now that we are no longer able to provide the level of support she needs. Despite her advanced dementia she enjoys the activities
offered and seems content. The staff are friendly and engage with residents, and with their families. I am very grateful for the kindness the staff show my mum and other residents.
10 February 2026
The staff are lovely, all seem very caring and kind. Dad was made to feel very welcome and like nothing was too much trouble. This really helped him settle in quickly and was very reassuring, helping to ease our worries about leaving him.
14 January 2026
Beautiful care home lovely and clean. Very well kept all staff are lovely,kind and professional very welcoming. I've been visiting daily since June 25 and have never had a bad experience, I would highly recommend Richmond Willaston to anyone great activities and lots of social interactions.
29 December 2025
Richmond Village Wistaston Nantwich offers an excellent service for families and their loved ones. Care needs are thoroughly assessed and regularly reviewed to ensure the best possible care for its residents. There is a good variety of daily activities for the residents to take part in. The staff
are extremely helpful, professional and patient. Managers and staff communicate well with family members about ongoing care needs. Family members are fully involved in care reviews. I would wholeheartedly recommend RV as a first class professionally managed care home.
25 November 2025
Mum has been a resident at Richmond Village Willaston for about 14months now. The carers are fantastic with mum, were very quick to get to know her likes/dislikes, the seniors are very attentive with mums care and provide the family with updates on mum on each visit.
More recently the number of
carers available to the residents has been reduced however, which has made a noticeable affect on their morale in general. Despite this the carers are always very professional, attentive and caring towards residents.
The rooms/accommodation is always extremely clean and all personal care is professionally undertaken and with exteme dignity.
I no longer worry about mum, knowing she has the support, care and comfort she needs. I would ask the facility to not cut any more carers and to look for savings elsewhere if increasing costs are becoming an issue, especially as residents costs increase each year.
24 November 2025
Carers are very compassionate and caring towards residents. Staff are very welcoming to visitors and make you feel comfortable. If I have a query, it is dealt with pretty quickly and a resolution is normally found quickly. I do feel that there are not enough carers to help residents at times. My Mum
feels that she has to wait quite a while sometimes when she needs assistance to go to the toilet. Also, there needs to be more care and attention to residents needing dentistry, foot care and eye care. My Mum has been at Willaston for nearly two years and has still not seen a dentist. I had tried a couple of times to ask for her to see one but still it has not happened.
Overall, lovely place to live and I feel comfortable and reassured that Mum's needs are being met.
03 September 2025
The staff and care at Richmond Willaston is fantastic. In my experience the staff show care to the whole family when we visit, in addition to the outstanding care shown towards my husband who is a resident in one of the households. The difficult decision to put my husband into a care home has been
made much easier when I can see that the specialist care he is receiving has made him happier than when he was at home. All in all I think that the staff, from the carers and managers to the receptionists do an amazing job.
12 August 2025
As a family we have been very lucky to have found a place at Willaston for Mum. It's the nearest thing to her living in her own home. The carers are skilled at encouraging her to mobilise, socialise and eat - all important for those with dementia. The admin and reception staff are reassuring to
residents and are always welcoming and ready to offer moral support to visitors after difficult visits. The maintenance team, cleaners, caterers, entertainment staff and gardeners are dedicated to creating a safe and pleasant environment. Finally the senior carers and managers are always available and ready to help sort out issues, even the tricky ones using their extensive experience. I would unhesitatingly recommend Richmond Villages Willaston.
03 June 2025
I found my initial contact with administration helpful and clear on the process. The staff l had contact with were warm, friendly and professional at all times. It was my husband's first stay for Respite. The staff were kind and welcoming to both of us on his arrival. I felt reassured that l could
leave him and not worry.
08 April 2025
To focus on one month is unrealistic, over 6 months - this would be my care home of choice. Initial teething problems overcome both in households and care floor. Care staff generally excellent, patient and respectful. Management approachable and helpful. Handover from H/H to care was clumsy, fully
discussed at management level, all now ok. My wife is content and well care for. Thank you.
31 January 2025
I have never had any concerns regarding the provision of care for my wife.
It is evident that the staff are very professional and work hard to maintain the stringent criteria that enable the consistent delivery of the highest level of care.
02 January 2025
I have both my parents at Richmond Village Willaston. One upstairs requiring nursing care and one downstairs who is a little more self sufficient.
I can not fault the care they are both being given. They have been helped to settle in with many of their favourite things and all the staff are eager
to get to know them, their interests and all their little ways.
They are cared for well from basic needs through to being stimulated well. The staff have made us feel welcome and have cared for the whole family when visiting. Nothing is ever too much trouble.
I wouldn't hesitate to recommend settling in a loved one who might need some extra support.
23 December 2024
We spent a long time looking for the right place that was clean, friendly, interested in the customers needs, yet relaxed and open, where people are treated as people and not an account number.
Equally important was to find a place where the staff are valued by the home for their efforts in
caring for the residents as this is ultimately felt by residents.
Ten out of ten to the whole team who make this a special place for everyone!
19 November 2024
Richmond Village is an excellent care home (Willaston). My Mum was made very welcome when we arrived at the care home. The staff were very caring and couldn't do enough for Mum. She had excellent care and was very relaxed and happy, which made us able to enjoy our break (respite). Mum took part in
the activities. I wouldn't hesitate to use Richmond Village Willaston again which is well-run with plenty of staff. Mum really enjoyed her respite stay. Thank you.
02 September 2024
Excellent care, meals very good staff, very nice and caring just a lovely care home. I can honestly say it's more like a hotel than a care home and that is a lovely thing about this, the staff are really lovely, they look after the residents with excellent care.
20 August 2024
Richmond Villages provide a very good caring environment for my mother. Staff are welcoming and the vast majority show great patience with the dementia residents. The activities and outings are such a bonus. Visiting children are welcomed, as are therapy pets. These have such a positive impact on my
mother's mood; please keep welcoming them in!
16 August 2024
I am so pleased with the choice of care home for Mum. All the staff that we meet are so friendly and helpful and seem to have an interest in Mum which is helping her to settle in her new home.
They have a caring and understanding attitude which is so reassuring as Mum was reluctant and fearful of a
change of environment. Mum is now enjoying much more sociable days, taking an interest in others and the activities that the home has to offer. It's all been a positive move.