Submit a Review for Richmond Villages Willaston
Richmond Willaston, 261 Crewe Road, Willaston, Nantwich, CW5 6GX
View Full Details of Richmond Villages WillastonLatest Reviews for Richmond Villages Willaston
03 September 2025
The staff and care at Richmond Willaston is fantastic. In my experience the staff show care to the whole family when we visit, in addition to the outstanding care shown towards my husband who is a resident in one of the households. The difficult decision to put my husband into a care home has been made much easier when I can see that the specialist care he is receiving has made him happier than when he was at home. All in all I think that the staff, from the carers and managers to the receptionists do an amazing job.
12 August 2025
As a family we have been very lucky to have found a place at Willaston for Mum. It's the nearest thing to her living in her own home. The carers are skilled at encouraging her to mobilise, socialise and eat - all important for those with dementia. The admin and reception staff are reassuring to residents and are always welcoming and ready to offer moral support to visitors after difficult visits. The maintenance team, cleaners, caterers, entertainment staff and gardeners are dedicated to creating a safe and pleasant environment. Finally the senior carers and managers are always available and ready to help sort out issues, even the tricky ones using their extensive experience. I would unhesitatingly recommend Richmond Villages Willaston.
03 June 2025
I found my initial contact with administration helpful and clear on the process. The staff l had contact with were warm, friendly and professional at all times. It was my husband's first stay for Respite. The staff were kind and welcoming to both of us on his arrival. I felt reassured that l could leave him and not worry.
08 April 2025
To focus on one month is unrealistic, over 6 months - this would be my care home of choice. Initial teething problems overcome both in households and care floor. Care staff generally excellent, patient and respectful. Management approachable and helpful. Handover from H/H to care was clumsy, fully discussed at management level, all now ok. My wife is content and well care for. Thank you.
31 January 2025
I have never had any concerns regarding the provision of care for my wife. It is evident that the staff are very professional and work hard to maintain the stringent criteria that enable the consistent delivery of the highest level of care.
14 January 2025
I joined my mother for a Christmas Day dinner at the Grove, the care home restaurant. Our food was fantastic! We were well looked after and the tables were beautifully set out. It was a lovely Christmas meal. My mother's nails had been done and she had been dressed and groomed nicely - as always. Upstairs, on the nursing care floor, staff were making sure the residents were able to enjoy their Christmas and were very welcoming to families.
02 January 2025
I have both my parents at Richmond Village Willaston. One upstairs requiring nursing care and one downstairs who is a little more self sufficient. I can not fault the care they are both being given. They have been helped to settle in with many of their favourite things and all the staff are eager to get to know them, their interests and all their little ways. They are cared for well from basic needs through to being stimulated well. The staff have made us feel welcome and have cared for the whole family when visiting. Nothing is ever too much trouble. I wouldn't hesitate to recommend settling in a loved one who might need some extra support.
23 December 2024
We spent a long time looking for the right place that was clean, friendly, interested in the customers needs, yet relaxed and open, where people are treated as people and not an account number. Equally important was to find a place where the staff are valued by the home for their efforts in caring for the residents as this is ultimately felt by residents. Ten out of ten to the whole team who make this a special place for everyone!
19 November 2024
Richmond Village is an excellent care home (Willaston). My Mum was made very welcome when we arrived at the care home. The staff were very caring and couldn't do enough for Mum. She had excellent care and was very relaxed and happy, which made us able to enjoy our break (respite). Mum took part in the activities. I wouldn't hesitate to use Richmond Village Willaston again which is well-run with plenty of staff. Mum really enjoyed her respite stay. Thank you.
02 September 2024
Excellent care, meals very good staff, very nice and caring just a lovely care home. I can honestly say it's more like a hotel than a care home and that is a lovely thing about this, the staff are really lovely, they look after the residents with excellent care.
20 August 2024
Richmond Villages provide a very good caring environment for my mother. Staff are welcoming and the vast majority show great patience with the dementia residents. The activities and outings are such a bonus. Visiting children are welcomed, as are therapy pets. These have such a positive impact on my mother's mood; please keep welcoming them in!
16 August 2024
I am so pleased with the choice of care home for Mum. All the staff that we meet are so friendly and helpful and seem to have an interest in Mum which is helping her to settle in her new home. They have a caring and understanding attitude which is so reassuring as Mum was reluctant and fearful of a change of environment. Mum is now enjoying much more sociable days, taking an interest in others and the activities that the home has to offer. It's all been a positive move.
08 August 2024
Home second to none and care very good, I personally find the management and communication very much lacking. In 15 months of relative's residence, the manager has never introduced themselves to me. No introduction/induction was ever offered on taking up residence in the home. I was not routinely consulted in my relative's care even though they have complex needs from multiple agencies. These things are important to the people responsible for the resident as the home acting with autonomy is alienating and unprofessional; I would have thought that any home should afford the next-of-kin the courtesy of communicating fully with regard to their loved one's needs and status. When my relative declined and needed to move to the higher dependency 'Care Floor' I was only called the day they wanted to move them. I would expect to be given more notice. Then again no introduction to any staff, how they worked, what to expect or given a point of contact; very hard in an end-of-life situation.
07 August 2024
My father was a resident in the upstairs rooms as he had dementia and was not mobile last year after a period in hospital after a fall, he was 91 years old. Although the surroundings are beautiful the care was a disgrace. Please think carefully before taking your loved one here. My dad had 13 falls within 4 weeks of arriving and was eventually admitted back into hospital with severe dehydration. The hospital staff had mapped the many bruises he had and were shocked at his condition considering he had been admitted from a "care" home. There were not enough staff and it was not unusual to wait for 20 minutes when we rang the bell if my dad wanted to use a toilet. My dad then had palliative care at another care home in his last weeks and it was a different experience with staff who gave my dad his dignity. Downstairs at Richmond may be a different experience if you do not have dementia and are mobile, they do not have the staff who can cope with dementia and use too many agency staff.
24 June 2024
The staff here are extraordinary people. Life for the families of residents is uncertain, filled with doubts and fears about what future is left for loved ones. Everyone, from the friendly personal greeting at reception through cleaning staff, catering, carers and nursing to general management, goes out of their way to make the whole experience as good as it can be. I would count them as friends, offering a shoulder to lean on when times are tough. Thank you all.
24 May 2024
It’s a beautiful, calm, relaxing environment. Staff friendly, welcoming, helpful and considerate. Am very happy I moved my dad here, he deserves the best. He is cared for, comfortable and relaxed as he can be, it’s most reassuring to know this.
30 April 2024
I am delighted with the way my husband was looked after in Richmond Villages. The whole experience from start to finish was a pleasure and I was able to leave my husband without any worries at all. I have no doubt that we will repeat the experience when next required and look forward to it.
29 April 2024
Dad is always nervous about leaving the family house especially as he is a wheelchair user. With mum being poorly he has come back for a couple of weeks of respite care. The care team at Richmond Village bring me close to tears with the amazing way they welcome and integrate Dad into the household. Their attentiveness and friendliness to him is lovely to see. On day one there was a very good singer/comedian in the main day room and on day two some miniature horses came to visit! It’s a tough time for Dad being away from Mum and away from home, here though the support and care he gets allows the family to create the space needed for Mum to recuperate.
18 April 2024
Excellent care which is centred around the individual needs of each resident. The care staff are excellent and there is a high level of physical care. Mental and wellbeing care is fantastic with activities daily.
14 March 2024
Mum was a resident in the households for 2 years before moving to the care floor in September 2024 as her health deteriorated and her care needs increased. Whilst it has taken some time getting used to the different care arrangements, I cannot fault the care that Mum receives and whilst at times she can be difficult the staff are incredibly patient and caring and I know that Mum is being very well looked after. Her room is light and spacious and has a lovely view of the gardens and Mum enjoys spending her day sitting in her armchair and enjoying the view. Whilst Mum rarely participates in the activities she is constantly attended to in her room whether by carers carrying out their duties and chatting to Mum, staff offering drinks and bringing her meals and cleaners who maintain a high standard of cleanliness. Any questions, comments or issues I have regarding Mum's care are listened to and addressed and I can see that management are striving to continually improve.
Latest Reviews for Richmond Villages Willaston
03 September 2025
The staff and care at Richmond Willaston is fantastic. In my experience the staff show care to the whole family when we visit, in addition to the outstanding care shown towards my husband who is a resident in one of the households. The difficult decision to put my husband into a care home has been made much easier when I can see that the specialist care he is receiving has made him happier than when he was at home. All in all I think that the staff, from the carers and managers to the receptionists do an amazing job.
12 August 2025
As a family we have been very lucky to have found a place at Willaston for Mum. It's the nearest thing to her living in her own home. The carers are skilled at encouraging her to mobilise, socialise and eat - all important for those with dementia. The admin and reception staff are reassuring to residents and are always welcoming and ready to offer moral support to visitors after difficult visits. The maintenance team, cleaners, caterers, entertainment staff and gardeners are dedicated to creating a safe and pleasant environment. Finally the senior carers and managers are always available and ready to help sort out issues, even the tricky ones using their extensive experience. I would unhesitatingly recommend Richmond Villages Willaston.
03 June 2025
I found my initial contact with administration helpful and clear on the process. The staff l had contact with were warm, friendly and professional at all times. It was my husband's first stay for Respite. The staff were kind and welcoming to both of us on his arrival. I felt reassured that l could leave him and not worry.
08 April 2025
To focus on one month is unrealistic, over 6 months - this would be my care home of choice. Initial teething problems overcome both in households and care floor. Care staff generally excellent, patient and respectful. Management approachable and helpful. Handover from H/H to care was clumsy, fully discussed at management level, all now ok. My wife is content and well care for. Thank you.
31 January 2025
I have never had any concerns regarding the provision of care for my wife. It is evident that the staff are very professional and work hard to maintain the stringent criteria that enable the consistent delivery of the highest level of care.
14 January 2025
I joined my mother for a Christmas Day dinner at the Grove, the care home restaurant. Our food was fantastic! We were well looked after and the tables were beautifully set out. It was a lovely Christmas meal. My mother's nails had been done and she had been dressed and groomed nicely - as always. Upstairs, on the nursing care floor, staff were making sure the residents were able to enjoy their Christmas and were very welcoming to families.
02 January 2025
I have both my parents at Richmond Village Willaston. One upstairs requiring nursing care and one downstairs who is a little more self sufficient. I can not fault the care they are both being given. They have been helped to settle in with many of their favourite things and all the staff are eager to get to know them, their interests and all their little ways. They are cared for well from basic needs through to being stimulated well. The staff have made us feel welcome and have cared for the whole family when visiting. Nothing is ever too much trouble. I wouldn't hesitate to recommend settling in a loved one who might need some extra support.
23 December 2024
We spent a long time looking for the right place that was clean, friendly, interested in the customers needs, yet relaxed and open, where people are treated as people and not an account number. Equally important was to find a place where the staff are valued by the home for their efforts in caring for the residents as this is ultimately felt by residents. Ten out of ten to the whole team who make this a special place for everyone!
19 November 2024
Richmond Village is an excellent care home (Willaston). My Mum was made very welcome when we arrived at the care home. The staff were very caring and couldn't do enough for Mum. She had excellent care and was very relaxed and happy, which made us able to enjoy our break (respite). Mum took part in the activities. I wouldn't hesitate to use Richmond Village Willaston again which is well-run with plenty of staff. Mum really enjoyed her respite stay. Thank you.
02 September 2024
Excellent care, meals very good staff, very nice and caring just a lovely care home. I can honestly say it's more like a hotel than a care home and that is a lovely thing about this, the staff are really lovely, they look after the residents with excellent care.
20 August 2024
Richmond Villages provide a very good caring environment for my mother. Staff are welcoming and the vast majority show great patience with the dementia residents. The activities and outings are such a bonus. Visiting children are welcomed, as are therapy pets. These have such a positive impact on my mother's mood; please keep welcoming them in!
16 August 2024
I am so pleased with the choice of care home for Mum. All the staff that we meet are so friendly and helpful and seem to have an interest in Mum which is helping her to settle in her new home. They have a caring and understanding attitude which is so reassuring as Mum was reluctant and fearful of a change of environment. Mum is now enjoying much more sociable days, taking an interest in others and the activities that the home has to offer. It's all been a positive move.
08 August 2024
Home second to none and care very good, I personally find the management and communication very much lacking. In 15 months of relative's residence, the manager has never introduced themselves to me. No introduction/induction was ever offered on taking up residence in the home. I was not routinely consulted in my relative's care even though they have complex needs from multiple agencies. These things are important to the people responsible for the resident as the home acting with autonomy is alienating and unprofessional; I would have thought that any home should afford the next-of-kin the courtesy of communicating fully with regard to their loved one's needs and status. When my relative declined and needed to move to the higher dependency 'Care Floor' I was only called the day they wanted to move them. I would expect to be given more notice. Then again no introduction to any staff, how they worked, what to expect or given a point of contact; very hard in an end-of-life situation.
07 August 2024
My father was a resident in the upstairs rooms as he had dementia and was not mobile last year after a period in hospital after a fall, he was 91 years old. Although the surroundings are beautiful the care was a disgrace. Please think carefully before taking your loved one here. My dad had 13 falls within 4 weeks of arriving and was eventually admitted back into hospital with severe dehydration. The hospital staff had mapped the many bruises he had and were shocked at his condition considering he had been admitted from a "care" home. There were not enough staff and it was not unusual to wait for 20 minutes when we rang the bell if my dad wanted to use a toilet. My dad then had palliative care at another care home in his last weeks and it was a different experience with staff who gave my dad his dignity. Downstairs at Richmond may be a different experience if you do not have dementia and are mobile, they do not have the staff who can cope with dementia and use too many agency staff.
24 June 2024
The staff here are extraordinary people. Life for the families of residents is uncertain, filled with doubts and fears about what future is left for loved ones. Everyone, from the friendly personal greeting at reception through cleaning staff, catering, carers and nursing to general management, goes out of their way to make the whole experience as good as it can be. I would count them as friends, offering a shoulder to lean on when times are tough. Thank you all.
24 May 2024
It’s a beautiful, calm, relaxing environment. Staff friendly, welcoming, helpful and considerate. Am very happy I moved my dad here, he deserves the best. He is cared for, comfortable and relaxed as he can be, it’s most reassuring to know this.
30 April 2024
I am delighted with the way my husband was looked after in Richmond Villages. The whole experience from start to finish was a pleasure and I was able to leave my husband without any worries at all. I have no doubt that we will repeat the experience when next required and look forward to it.
29 April 2024
Dad is always nervous about leaving the family house especially as he is a wheelchair user. With mum being poorly he has come back for a couple of weeks of respite care. The care team at Richmond Village bring me close to tears with the amazing way they welcome and integrate Dad into the household. Their attentiveness and friendliness to him is lovely to see. On day one there was a very good singer/comedian in the main day room and on day two some miniature horses came to visit! It’s a tough time for Dad being away from Mum and away from home, here though the support and care he gets allows the family to create the space needed for Mum to recuperate.
18 April 2024
Excellent care which is centred around the individual needs of each resident. The care staff are excellent and there is a high level of physical care. Mental and wellbeing care is fantastic with activities daily.
14 March 2024
Mum was a resident in the households for 2 years before moving to the care floor in September 2024 as her health deteriorated and her care needs increased. Whilst it has taken some time getting used to the different care arrangements, I cannot fault the care that Mum receives and whilst at times she can be difficult the staff are incredibly patient and caring and I know that Mum is being very well looked after. Her room is light and spacious and has a lovely view of the gardens and Mum enjoys spending her day sitting in her armchair and enjoying the view. Whilst Mum rarely participates in the activities she is constantly attended to in her room whether by carers carrying out their duties and chatting to Mum, staff offering drinks and bringing her meals and cleaners who maintain a high standard of cleanliness. Any questions, comments or issues I have regarding Mum's care are listened to and addressed and I can see that management are striving to continually improve.