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Care Homes Owned by Richmond Villages in Gloucestershire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Richmond Villages in Gloucestershire

Only the locations & reviews in Gloucestershire for Richmond Villages are showing below.

View the details of all 10 locations (with 701 reviews) owned by Richmond Villages

Richmond Villages Locations in Gloucestershire (2)

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2 Care Homes owned by Richmond Villages in Gloucestershire
Richmond Villages Painswick

Stroud Road, Stroud GL6 6UL 

9.9 72 reviews
"My sister has been at the Painswick Richmond Village for some years now, first of all renting, now owning her own apartment. She settled…"   Read all 72 reviews
Location Type Care Home

As part of Bupa and with over 25 years’ experience, Richmond Villages are proud to offer the highest standard of person-centred care at each of their well-regarded care homes and Richmond Villages Painswick is no different. They believe that living… Read more about Richmond Villages Painswick

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 24 Rooms from £1,695 / week
Richmond Villages Cheltenham

Hatherley Lane, Cheltenham GL51 6PN 

9.9 44 reviews
"Again an excellent home, meeting old and new staff. They are always so helpful, polite, friendly and nothing is too much trouble. Help you…"   Read all 44 reviews
Location Type Care Home

Opened in February 2020, Richmond Cheltenham is an award-winning retirement village nestled within attractive woodlands on the outskirts of Cheltenham. At the heart of the village is the beautifully presented 60-bed care home, offering nursing and… Read more about Richmond Villages Cheltenham

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 60 Rooms from £1,495 / week

Richmond Villages Reviews in Gloucestershire (116)

9.7

Richmond Villages has a Group Review Score of 9.7 (9.723) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Richmond Villages must have a Review Score.

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Review of

Richmond Villages Painswick

from Priscilla A (Sister of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at the Painswick Richmond Village for some years now, first of all renting, now owning her own apartment.
She settled in well from the start, and she enjoys all the facilities, and the kind and friendly and helpful staff.
If she feels tired, she can rest , quietly, in her own space,
but, also greatly enjoys the company of other residents, and the garden and the pool.
Some of the activities she joins in with, art, music, singing, poetry reading, films, exercise classes, talks but does not feel obliged to do anything if she does not feel like it.
being a kind lady, she will chat with other residents , and enjoys hearing their stories. etc and helping new residents settle in . As her sister, it a great comfort to me that she is in a comfortable, luxurious ! home.
Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick

Thank you so much Priscilla for your kind words. We're absolutely delighted to hear that your Sister has had such a positive experience with us.We truly believe in supporting not just our residents, but their families too, so it means a great deal to know that this has come through in your experience. Your comments are a wonderful reflection of the dedication and compassion our team brings every day. We'll be sure to share your review with the whole team.

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Review of

Richmond Villages Painswick

from Brian D (Husband of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has now been in the care home for some weeks. Our experience has been extremely good in all respects.The support given by carers those giving medications and other members of the team have been excellent. My wife has been treated with dignity, very great care, and the support given has been
so appreciated by our family.
Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick

Thank you for your kind words. We welcome all feedback from our residents and their families, and we strive to ensure we are giving the best person-centred care.

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Review of

Richmond Villages Cheltenham

from W L (Friend of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I call the Richmond Village the Richmond Hotel. It's an amazing place. My friend is in after having a hip operation and I feel I can visit and take her out any time that I want. She is free to come and go when she wants. When visiting we feel welcome and she is looking well and treated with dignity.
As
a restbite place I would totally recommend this care home.
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, this is so lovely to hear and we will certainly pass onto all the team, I am so glad we can offer respite at a time that allows rest and recuperation to build up independence and confidence. Thank you again, Best of wishes Cara (Village Manager)

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Review of

Richmond Villages Cheltenham

from S B (Respite Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Again an excellent home, meeting old and new staff. They are always so helpful, polite, friendly and nothing is too much trouble. Help you if you want but they will let you try. From front of house the restaurant and kitchen, whole behind the scenes all work together to make ones stay excellent. This
place has cracked the nut for retirement, independent life with care if needed. Beautiful grounds, activities if you wish but also you can have your solitude. The team are excellent which reflects in the leader- well done thank you.
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Wow what a wonderful review with such kind words, this is so lovely to hear and fantastic to feedback to the amazing staff team we have, thank you for taking the time to write these lovely comments - we can not wait to share this. Kindest of regards Cara (Village Manager)

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Review of

Richmond Villages Cheltenham

from R C (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in January, fell and shattered her ankle. After a couple of operations and a lengthy stay in hospital she went to Richmond Cheltenham for respite care as she had a boot on and was unable to do much for herself.
From the day she arrived, she was welcomed like one of the family. Her care has
been amazing with all staff aware of her needs and likes Mum has got involved in many of the activities and enjoys the social side of Richmond events. Although Mum is now mobile and able to care for herself now and thought she would return home, she has made the decision to stay at Richmond Cheltenham and continue enjoying everything on offer.
Reply from Cara Wood, Head of Care at Richmond Villages Cheltenham

Thank you so much for your kind words, to hear how well your Mum settled and to know she wishes to stay is such a credit to the whole team that the rehabilitation was key and to live an independent active lifestyle. Thank you again this certainly will be passed onto to all. Best wishes Cara (Village Manager)

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Review of

Richmond Villages Painswick

from Janet L (Respite Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Stayed for 3 weeks respite this month. All the staff were lovely and went above and beyond to ensure I felt cared for. I needed contact with my GP whilst I was there and the day staff were wonderful and made sure I was able to get the medical help I required.
This care home has a very welcoming feel
and I would highly recommend it.
Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick

Thank you so much for your kind words it was a real pleasure to have you at Painswick we look forward to welcoming you back again in the future.

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Review of

Richmond Villages Cheltenham

from Malcolm L (Respite Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my direst user (3 weeks respite care) experience, this home set a remarkable high standard of service and provisions. It reflects the owner's depth of experience and awareness of the sections requirements in serving a wide spectrum of need and independent living to high dependency.
Few homes come
near to providing a 'package of care' comparable to Richmond Cheltenham. A tranquil wood setting, designed and decorated which is a delight to the senses.
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for the kind words you have written, to be able to share such positive experiences with all our community and staff really supports the vibrant atmosphere here at Cheltenham. Kindest Regards

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Review of

Richmond Villages Cheltenham

from Mike S (Son of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was admitted for a 3 week respite following a really bad fall at end of November 24. He was in a bad state and really needed nursing to pull him through. From the moment he entered his room he started receiving love and care from the staff. As the time went by it was obvious that Richmond Villages
was the best place for him on a permanent basis. He has completely settled in and has regained much of his independence. He enjoys the carers attention and he has built very good relationships with a number of them. He takes part in a number of activities and particularly likes his fitness sessions! His family often visit him and we all enjoy talking with his carers and other residents. Dad obviously misses being in his own home but he recently celebrated his 99th birthday with his children, grandchildren and great grandchildren. The staff were magnificent in helping us with arrangements to utilise the Linwell Lounge and even provided a birthday cake. So thank you one and all!
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for this amazing review, it is so fantastic to hear the love and care our staff who go above and beyond deliver is captured here, it means a lot to the team to pass this on. It is a pleasure supporting your Dad and to see his progress and independence grow. Thank you again , Best of wishes Village Manager

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Review of

Richmond Villages Painswick

from s p (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was transferred to the care home due to illness and mobility issues in April/May 2024. The care she receives is of a high quality with much patience and kindness shown and special attention made to certain wishes. Her health is regularly monitored by qualified nurses, actions are taken where
necessary, medicines are overseen and issued as required. It is of much comfort that we know she is being looked after professionally in a gentle and understanding way. Unfortunately she does struggle with some of the meal options, she is frequently disappointed with the lack of taste, poor variety and the quality, especially in regard to green vegetables.
Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick

Thank you so much for your kind words, we will pass your comments onto the team. Thank you also for taking the time to meet our Head of Hospitality to discuss your mums preferences. We are always looking to improve our menu options and we value our residents feedback and input with this. Best wishes, Care Home Manager.

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Review of

Richmond Villages Painswick

from Sally U (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for almost a year. She is settled and has made friends. The staff are caring, kind, very helpful and friendly. They respond well to her medical and physical needs.
Mum makes use of the facilities and activities at Richmond Villages Painswick. She has joined the choir
and enjoys the organised events.
A positive experience for us all.
Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick

Thank you so much for the lovely review we are so happy your experience is so positive.

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Review of

Richmond Villages Cheltenham

from A G (Daughter of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you, thank you, thank you for the care you gave my Mother last weekend. The whole Linwell team were wonderful.
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, of course we certainly will pass on your kind comments to the whole team. Thank you again and best of wishes Richmond Villages Manager

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Review of

Richmond Villages Cheltenham

from John U (Respite Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent 3 weeks at Richmond Village Cheltenham Care Section end of November/early December 2024 recovering from a hip replacement operation at the nearby private Hospital. I checked in early to Richmond Village and they arranged transport to the hospital and return to my room. I cannot praise the attention
and care I received enough from everyone at the village - the staff and nurses checking on my welfare day and night, the physio/gym and exercises, the entertainment and decorations of my pre-Christmas stay, the food and drinks in the two restaurants and cafe, the friendly attention of all the staff and many of the long term residents who all seemed pleased to be staying at Richmond Village, Cheltenham.
I will certainly stay there again when my other hip needs replacement! The whole complex is surrounded by mature gardens, well maintained and like a 5-star hotel!
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, it was an absolute pleasure to hear you enjoyed your stay and yes please would love for you to return again. We will certainly pass on your kind comments to the staffing team and how fantastic to recognise the excellent gardens our hard working team produce. We look forward to seeing you again soon, Best of wishes.

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Review of

Richmond Villages Cheltenham

from Dan T (Grandson of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond village site is a little gem, hidden away in its own small woodland setting. It provides first-class care for a wide range of needs in a safe and caring environment. When visiting it often feels more akin to being in a top hotel setting than a traditional care home.
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for a delightful description of Richmond Villages Cheltenham, we are certainly proud of the lovely setting we are in and the outstanding care he amazing staffing team give. We will certainly pass on your comments. Best wishes.

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Review of

Richmond Villages Painswick

from Patricia T (Partner of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been in RV Care Home in Painswick for 2 years now. It is an excellent facility with interesting and positive entertainment programmes. All the staff are helpful and pleasant and react to my partner who has Alzheimer's with respect and care. The restaurant facilities are excellent. The
spa area with pool etc, gym and hairdressing is amazing. My partner is unable to partake in some of these activities, due to his Alzheimer's, but he does use the hairdresser's which is extremely useful. Myself and his children feel he is in the best home possible in this area and we are very happy with all aspects of his care here.
Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick

Thank you for taking the time to share your feedback with us and we very much appreciate your kind words. We will continue to provide the best possible care and support to you and your partner.

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Review of

Richmond Villages Cheltenham

from Antonia S (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had five days of respite care at Richmond Village - Cheltenham. The staff were all so lovely, kind and caring. Many members of staff went over and above what you would expect in order to reassure my mum and to accommodate her.
I would highly recommend this care home.
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, it was a pleasure supporting your Mum - we will certainly pass on your comments to the whole staffing team. Best of wishes. (Village Manager)

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Review of

Richmond Villages Cheltenham

from Jane S (Daughter of Resident) published on 27 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Richmond Villages in August 2024. It took a while for her to settle, having been in her previous home for over sixty years. The staff at Richmond Villages were so welcoming and caring which helped so much. Mum joins in with all the activities, of which there is a wide and varied choice,
and is making new friends. I cannot praise every member of staff enough for their kindness and thoughtfulness. I have not come across one without a smile on their face and always a lovely greeting when I go to visit. Mum moving to Richmond has put my mind at rest. The cleanliness is outstanding and the meals are wonderful, I have enjoyed a few of them with Mum myself. I cannot recommend Richmond Villages enough.
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words and comments that will mean so much to the team and Village, it is an absolute pleasure welcoming your mum and knowing how well she has settled is a credit to the outstanding care all the community have. Thank you, Village Manager

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Review of

Richmond Villages Cheltenham

from Matthew A (Son of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the Richmond Villages team in Cheltenham enough for the way they have welcomed Mum to the dementia ward under very sudden and difficult circumstances. All involved have taken over Mum's care beautifully having been equally well looked after by the Richmond Villages, Painswick team. A credit
to the management and staffing of both facilities. I know I can speak on behalf of my whole family when I say an enormous thank you for helping us take care of Mum since my Fathers's unfortunate passing three years ago.
Reply from Cara Wood, Head of Care at Richmond Villages Cheltenham

Thank you so much for your kind words, we will certainly pass this on to the whole team, it is so lovely having Mum with us, and enjoy seeing you all. Best of wishes (Village Manager).

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Review of

Richmond Villages Cheltenham

from W R (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not recommend Richmond highly enough, both of my parents have stayed there at separate times. They have required respite care with very different and difficult issues. We have always felt very welcome and it is a relief to walk in knowing how I will find them in such a wonderful
environment.
Great care always excellent cleanliness and food which I have tried in the downstairs
restaurant for special occasions which has been enjoyed by all the family. Staff have always stepped in and supported us with so many of their needs which always gives me piece of mind.
Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, we certainly will pass on all your comments to the amazing team. It is absolutely wonderful your parents have enjoyed the care and attention they so deserve. Best of wishes Village Manager and Team Cheltenham.

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Review of

Richmond Villages Painswick

from Gina M (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother originally stayed at Painswick as a respite on a numerous occasions and then became a resident in the care home. The care and support that my mother received were excellent, her room was lovely and she was happy there. As my mother became unwell and reached end-of-life care, the staff were
so caring and supportive to me, as her daughter, and to my mother. Some staff members became so special to us both with their care and support in the last few days and afterwards as well, offering continuing support.
Reply from julie jennings, HOC at Richmond Villages Painswick

What lovely kind words, your mother was a pleasure to look after and the team built a great relationship with her, she was a huge part of the Richmond Family, also yourself you became part of this family and this is what we strive to do, become a family and deliver the excellent support and care for your loved ones and their families. Mum will be truly missed.

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Review of

Richmond Villages Painswick

from Kim W (Daughter of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The love and care our mum received during her three years at Richmond was outstanding. The comfort of knowing she was happy, safe and well looked after, enjoying her millionaire shortcake, the weekly activities, her two fingers of tuna sandwiches, warmed by conversation and laughter is priceless. The
kindness shown to the family during the final days helped to make a difficult journey easier and more dignified. Our grateful thanks.
Reply from Matthew Evans, Village Manager at Richmond Villages Painswick

Thank you for your very kind words. We were very lucky to have been a small part of your mum's life and we will all miss her.

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Awards / Recognitions (3)

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