Care Homes Owned by Richmond Villages in Gloucestershire

From arriving the atmosphere was warm & welcoming the home is spotlessly clean very safe & comfortable.The food & choices from a daily menu was excellent ,they would do anything for you, hot drinks & water provided. Thanks to all the staff carers & nurses day & night a special Thanks to RITA Thank You. For anyone needing this care I would have no hesitation in recommending this care home. One other point the food was fantastic.

My mother spent 4 weeks in Richmond Villages Painswick for a respite care stay following a protracted illness and a major emergency operation. The care staff at Richmond looked after her so well and were all caring, attentive and friendly and the administrative staff were also very helpful and accommodating. The care home is in a lovely setting and is beautifully furnished and kept immaculately clean throughout. There is a sense of welcome and calm throughout the home. The meals and catering are superlative with all food being freshly made and the menus changing daily. After a difficult illness and traumatic hospital experience, my mother's respite care at Richmond Painswick was exactly what she needed to rest and recuperate and above all to restore her dignity, self-worth and enthusiasm for life.

My father lived at Richmond Villages in Cheltenham from May 2023 until his death in March 2026. Given his shock at how quickly and unexpectedly he lost his independence, he was as happy there as he could have been anywhere. He was well fed and cared for throughout, and while never ever ceasing to be embarrassed at the intimate nature of the care he clearly required, he was also deeply grateful for the dignified way in which it was provided. He felt respected and treated as a human being at Richmond Villages which is perhaps the most important thing.

A very lovely and relaxing environment the gardens are beautiful and a joy to walk around Staff and residents have made me very welcome which has helped me adjust and settle in

I am not able to fault the care which my wife received during her short stay. The staff were so attentive to her needs , at times I felt embarrassed that I had not been able to look after her in the same way. They were so caring and treated my wife with great compassion, which was an immense comfort to me, and the family, to know that she was in such safe hands. At all times her dignity was respected.

My father was very well looked after in the Care Home at Richmond Village, Painswick, for the last 17 months of his life after he lost his mobility. The staff were very caring and built a good rapport with him. He was treated with respect, consideration and good humour and nothing seemed too much trouble for them. This was helped by a good ratio of staff to resident and relatively low staff turnover. A wide variety of events were arranged that residents could participate in if they so wished. The food in the Restaurant has generally been of a high standard. Visiting hours are very flexible and we have appreciated the friendliness and consideration we've received when visiting him and were never made to feel we were in the way. Any issues that did arise were dealt with professionally and we always felt we were kept well informed by regular "news flashes" and by the opportunity to participate in meetings involving the management, residents and relatives.

We are so glad that we chose the Richmond for Mum's final years.

It is really nice to have the facilities when visiting which many other homes dont offer like being able to have lunch or dinner in the main restaurant or refreshments in the coffee lounge with Mum.

Even when things are looking a bit bleak because mum's condition has progressed, I can leave her knowing that she is safe, well cared for, warm, hydrated and fed. Sadly she cannot participate in any of the activities and outings on offer. However I can absorb the happy and lively atmosphere as I walk from the reception to her room, and enjoy a chat with the friendly staff and residents.

24/7 there was support there when needed

Residents can join in as much as they like but also have the opportunity for private time when they wish. Their care home has been a great choice.

Afrer spending a week in house with my stepfather & mother you truely get see see how attentive & caring the staff really are. The whole experience was enlightening to say the least, moving my parents to Richmond Village was most definitely the best choice the compassion & dignity shown is unsurpassable not only towards my parents but towards the rest of the family. A huge thank you to all.!!!

On moving in I was taken back by the peace ad comfort the rooms radiated staff at all levels were most courteous and kind. An important attitude to have as residents get older. I have decided after a busy career in aviation to spend my remaining years to reside here.

I look forward to my visits to Richmond Village. Congratulations to the staff for providing such a welcoming atmosphere. The service is second to none. They always go out of their way to help and are cheerful, attentive, respectful and kind.

The property is so clean, modern and beautifully furnished, somewhere I would certainly recommend to anyone needing a place for a family member. It offers a first class service.

Mum had a really nice room with a good view and the lovely staff were attentive, good humoured and caring. Have noticed other reviews and have to say we ALSO have referred to it as Richmond Hotel - it really has that feel!

Both of my parents suffered from dementia and spent the last years of their lives in Mandarin. Dementia is a complex and challenging condition, but together they worked with me to understand them both and to support them to the highest standard. I genuinely felt the carers treated them both like a member of their own families and both of my parents just adored the carers. Sufferers of dementia are included in the life of the home and invited to all events, they are supported in being accepted by the carers. The carers at Richmond Village go above and beyond for the residents and for their families. I cannot thank them enough.

Richmond Village is beautifully presented with delightful gardens. The permanent staff are very friendly, kind and helpful. It is unfortunate that agency staff need to be used as they seem to be less well trained and sometimes are brusque and less considerate to residents needs.

being a kind lady, she will chat with other residents , and enjoys hearing their stories. etc and helping new residents settle in . As her sister, it a great comfort to me that she is in a comfortable, luxurious ! home.

My wife has now been in the care home for some weeks. Our experience has been extremely good in all respects.The support given by carers those giving medications and other members of the team have been excellent. My wife has been treated with dignity, very great care, and the support given has been so appreciated by our family.

As a restbite place I would totally recommend this care home.