Bupa Painswick Care Home

Our Mum has been at Richmond Villages for 5 years in a self supported apartment. It was a very happy and loving period of her life. The facilities and staff have been excellent and Mum made many new friends.

Shortly before her passing, Mum transitioned to the Care Home which also proved to be a wonderful caring environment. The staff were amazing and helped Mum and the family through this difficult period in a comfortable and caring loving way.

From arriving the atmosphere was warm & welcoming the home is spotlessly clean very safe & comfortable.The food & choices from a daily menu was excellent ,they would do anything for you, hot drinks & water provided. Thanks to all the staff carers & nurses day & night a special Thanks to RITA Thank You. For anyone needing this care I would have no hesitation in recommending this care home. One other point the food was fantastic.

My mother spent 4 weeks in Richmond Villages Painswick for a respite care stay following a protracted illness and a major emergency operation. The care staff at Richmond looked after her so well and were all caring, attentive and friendly and the administrative staff were also very helpful and accommodating. The care home is in a lovely setting and is beautifully furnished and kept immaculately clean throughout. There is a sense of welcome and calm throughout the home. The meals and catering are superlative with all food being freshly made and the menus changing daily. After a difficult illness and traumatic hospital experience, my mother's respite care at Richmond Painswick was exactly what she needed to rest and recuperate and above all to restore her dignity, self-worth and enthusiasm for life.

A very lovely and relaxing environment the gardens are beautiful and a joy to walk around Staff and residents have made me very welcome which has helped me adjust and settle in

I am not able to fault the care which my wife received during her short stay. The staff were so attentive to her needs , at times I felt embarrassed that I had not been able to look after her in the same way. They were so caring and treated my wife with great compassion, which was an immense comfort to me, and the family, to know that she was in such safe hands. At all times her dignity was respected.

My father was very well looked after in the Care Home at Richmond Village, Painswick, for the last 17 months of his life after he lost his mobility. The staff were very caring and built a good rapport with him. He was treated with respect, consideration and good humour and nothing seemed too much trouble for them. This was helped by a good ratio of staff to resident and relatively low staff turnover. A wide variety of events were arranged that residents could participate in if they so wished. The food in the Restaurant has generally been of a high standard. Visiting hours are very flexible and we have appreciated the friendliness and consideration we've received when visiting him and were never made to feel we were in the way. Any issues that did arise were dealt with professionally and we always felt we were kept well informed by regular "news flashes" and by the opportunity to participate in meetings involving the management, residents and relatives.

24/7 there was support there when needed

Residents can join in as much as they like but also have the opportunity for private time when they wish. Their care home has been a great choice.

I look forward to my visits to Richmond Village. Congratulations to the staff for providing such a welcoming atmosphere. The service is second to none. They always go out of their way to help and are cheerful, attentive, respectful and kind.

The property is so clean, modern and beautifully furnished, somewhere I would certainly recommend to anyone needing a place for a family member. It offers a first class service.

Richmond Village is beautifully presented with delightful gardens. The permanent staff are very friendly, kind and helpful. It is unfortunate that agency staff need to be used as they seem to be less well trained and sometimes are brusque and less considerate to residents needs.

being a kind lady, she will chat with other residents , and enjoys hearing their stories. etc and helping new residents settle in . As her sister, it a great comfort to me that she is in a comfortable, luxurious ! home.

My wife has now been in the care home for some weeks. Our experience has been extremely good in all respects.The support given by carers those giving medications and other members of the team have been excellent. My wife has been treated with dignity, very great care, and the support given has been so appreciated by our family.

This care home has a very welcoming feel and I would highly recommend it.

My mother was transferred to the care home due to illness and mobility issues in April/May 2024. The care she receives is of a high quality with much patience and kindness shown and special attention made to certain wishes. Her health is regularly monitored by qualified nurses, actions are taken where necessary, medicines are overseen and issued as required. It is of much comfort that we know she is being looked after professionally in a gentle and understanding way. Unfortunately she does struggle with some of the meal options, she is frequently disappointed with the lack of taste, poor variety and the quality, especially in regard to green vegetables.

A positive experience for us all.

My partner has been in RV Care Home in Painswick for 2 years now. It is an excellent facility with interesting and positive entertainment programmes. All the staff are helpful and pleasant and react to my partner who has Alzheimer's with respect and care. The restaurant facilities are excellent. The spa area with pool etc, gym and hairdressing is amazing. My partner is unable to partake in some of these activities, due to his Alzheimer's, but he does use the hairdresser's which is extremely useful. Myself and his children feel he is in the best home possible in this area and we are very happy with all aspects of his care here.

My mother originally stayed at Painswick as a respite on a numerous occasions and then became a resident in the care home. The care and support that my mother received were excellent, her room was lovely and she was happy there. As my mother became unwell and reached end-of-life care, the staff were so caring and supportive to me, as her daughter, and to my mother. Some staff members became so special to us both with their care and support in the last few days and afterwards as well, offering continuing support.

The love and care our mum received during her three years at Richmond was outstanding. The comfort of knowing she was happy, safe and well looked after, enjoying her millionaire shortcake, the weekly activities, her two fingers of tuna sandwiches, warmed by conversation and laughter is priceless. The kindness shown to the family during the final days helped to make a difficult journey easier and more dignified. Our grateful thanks.

The experience of the resident was outstanding, especially the manager. She is so friendly but very professional in everything she does. Also, the carers are very caring and professional. I would recommend your care home to everyone. My friend had a wonderful experience and is very happy.

My mother was recently taken ill over a weekend. This clearly resulted in a rapid ramping up of care and included managing to get a visit from the out-of-hours doctors. The staff have worked really hard at all times. I can't praise them enough for the kind and professional way they have helped my mum. I have no doubt if she was still trying to get by on her own things would have ended very differently.