Richmond Villages Painswick

Painswick Care Home have offered an exceptional service. My father went in fairly able, and they gave him his freedom and our confidence he was being well cared for. He went on regular trips which he enjoyed as well as the activities and the food. As his mental and physical health deteriorated they unobtrusively supported him and cared for him. Later, as he reached end of life, they provided dignity and expert care to ensure he was safe and comfortable. Without exception, the staff were professional, caring and very kind to him and his family. Cannot recommend them highly enough. And am so grateful for what they gave my father, he was in the best place possible for a difficult end of life.

I cannot recommend this place more highly to anyone, whose close relative needs that bit of extra care in their life.

My children were right!

Great care was taken in helping my husband to settle and gradually encouraging him to participate in group activities. He has settled well and is enjoying the activities. He is clearly both well and happily cared for as an individual. The atmosphere is warm and welcoming whenever visiting and queries or comments are always acceptable.

My mother has been in the care home following a fall in May 2022. She has received appropriate care throughout the year until the present time when she is nearing the end of her life. I believe that my mother would not have lived as long if she had not been in such a caring environment.

The Richmond is a beautiful setting with staffing to back this up. My father's life was undoubtedly extended by at least two years by the care he received. He was treated with respect, kindness, dignity and indeed affection. His stay despite the covid pandemic at the beginning gave him at least twelve months of an Indian summer of pleasure and worthwhile activities which he thoroughly enjoyed before increasing frailty intervened. He was kept clean, comfortable and peaceful throughout his lengthy decline to death. The staff were always friendly and open to us when visiting and the care home felt like a genuine home, not an institution.

I spent two weeks having respite at Painswick care home from 25th July until 8th August. I have nothing but praise for all the carers and nursing staff with whom I came into contact. I was able to go out each day to spend time with my son and his family and he returned me to the care home each evening. The arrangement worked out perfectly and I hope to repeat this in future.

We are so thankful for what Richmond have done for my mother at such short notice. The staff are courteous, helpful and posses huge amounts of patience and humour. It was the perfect tonic that my mother needed after breaking her hip and being isolated in hospital with covid. Her room was beautiful, airy and clean and all her needs were exceptionally well catered for. The location is perfect, beautiful and the grounds very well maintained. It makes for the perfect place to re-cuperate. My mother's time in hospital was traumatic. Not only was she admitted with a broken hip but she also tested positive for covid meaning isolation with no access to family or friends. Added to that was the operation to pin her hip and it create the perfect concoction for a very traumatic experience. Arriving at Richmond was a huge relief for all of us, knowing she would be well cared for and could begin her recuperation. Your staff was amazing. We cannot thank you all enough.

My very elderly mother moved to Meadow View with pneumonia which she contracted after having a fall at home. She was on oxygen and a drip being attended to by the NHS Rapid Response team who continued to attend her in the home working closely with the Nursing and Care Staff. After 4 weeks in bed and at her great age we wondered if she would be able to sit up again let alone walk. Four months later my mother is managing to get herself from a chair to a wheelchair and to walk a few steps. Moving into a care setting has been and still is a real shock for her having been a very independent lady all her life. The sensitivity and kindness shown by the staff have been outstanding. Her own determination has been a major factor in enabling her to return to the level of mobility she is now at but alongside this has been the excellent care and facilitation by the staff in supporting and encouraging her in her desire to get better and stronger at every step. Thank you!

A great deal of care was taken to make her feel 'at home' once she moved in. Her own paintings and furniture came too, and even some of her garden potted plants were placed outside the french doors to her room. The staff, many of whom she knew were consistently welcoming and sensitive to her needs.

After an unpleasant time in hospital, we were able to get my father-in-law aged ninety-two moved to Richmond Painswick, very rapidly thanks to the efforts of the care home team. From our first meeting, the unbelievable care and professionalism of the whole team have been beyond reproach. They have all, from management to the diligent cleaners have always treated us as members of the family, and treated my father-in-law as if he were their own. Even during the more stressful times of Covid they have supported us and eased the worry of having an aging loved one. Their empathy has meant that we are always treated with compassion, respect and also kept informed, no matter how busy they all are. A smile and the offer of a cuppa are all you need sometimes. The diligence of the team has meant that any change in his health is spotted and dealt with rapidly. And the atmosphere created is that of a 5-star hotel, just what my father-in-law deserves. Very impressed!

My room was nicely furnished and comfortable.

After a traumatic and emotional experience in another care home, we moved Mum/gran into Richmond Care Home Painswick. Right from the first time we spoke to the team, they accepted us into their family, within 24 hours mum/gran was moved in. Her room was so homely and the team couldn’t do enough to ensure her comfort. The staff are phenomenal, the support they have given us, helped us more than they will ever know. Mum/gran was able to receive the best nursing care during her final weeks/days, her comfort was their number one priority. We were able to spend quality time with Mum/Gran reminiscing with the team. We cannot recommend this care home enough, we only wish we had found it sooner.

My wife arrived at Painswick in late February, having spent two difficult and uncomfortable weeks in hospital. (No problems with the medical treatment). On arrival, she was made most welcome and quickly settled into the ‘Painswick’ way of life. The general improvement in health and mindset quickly became apparent as a result of the care she was receiving. I have regularly visited the home - COVID-19 permitting - and always found the staff (from reception to carers most helpful). My wife now calls Richmonds her second home. The way she is and has been looked after gives me and the family great comfort. Our grateful thanks to all involved.

I am not able to discuss these details as my husband in an inpatient in hospital undergoing rental investigations and dialysis due to kidney failure. He gets extremely confused at times, but whilst in the care home was very happy and relaxed and we were able to talk to him by Zoom. I wish to thank all the staff.

Overall we enjoyed our 4 week stay and benefitted from it. It was like living in a welcoming hotel with nursing available. The staff tried very hard to please and we think they succeeded. The down marking of the rooms is only because of the complete disregard for safety in the bathrooms. It is a waste of excellent fixtures and fittings. The rating related to the care home only.

I found it met all my needs and the staff were friendly and coped with my disabilities very well, which is unusual because I cannot swallow and feed with a gastric tube.

Mum sometimes finds it noisy at night when the staff are talking to each other. They may not be aware of how their voices carry.

I have been impressed by the diligent attention given to me by nurses and carers and by the experienced advice when and if required.

The menus had an excellent choice and the meals far better than I had anticipated. I have since missed being so well catered for. I could have eaten in either the care home restaurant or the general restaurant but chose to eat in my room. The catering staff were also friendly and caring.