Richmond Villages Letcombe Regis

South Street, Letcombe Regis OX12 9RG
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9.6 75 Reviews
  • Richmond Villages Letcombe Regis, Letcombe Regis
Richmond Villages Letcombe Regis is an award-winning retirement village featuring an exquisite selection of independent and assisted living apartments, situated just 1 mile from Wantage next to a beautiful nature reserve. At the heart of the village is an award-winning care home, with a range of facilities not normally found in a care home.

Unrivalled facilities include a wellness spa with accessible pool, hydrotherapy pool, sauna, steam room, hair and nail salon, spa treatment rooms and gym, lakeside restaurant with bar and terrace, activities studio, library, various lounges, café and shop, bowling green and landscaped gardens.

The 53-bed care home provides nursing and residential-dementia care in a beautifully-presented environment. Each bedroom is tastefully decorated by a team of specialist interior designers and features an electric profiling bed, en-suite shower room, a range of furniture and TV, telephone and Wi-Fi access. Many enjoy views of the surrounding gardens and games lawn.

Residents are supported to live a healthy and happy life in the very best environment with dedicated and highly skilled teams of professionals. The care team are supported by the housekeeping team and the hospitality team who provide nutritious meals throughout the day, while the activities team ensures there’s never a dull moment at Richmond Villages Letcombe Regis.

Respite breaks are available for one week or more if you are a carer looking for a rest yourself but don’t want to be too far away from your loved one. It is possible to book these stays in advance. They also offer convalescence care – a short term stay in a care home environment when you need extra help to recover from illness, injury or an operation. They also offer assisted and independent living apartments.

Get in touch with the team to discuss their latest offers and promotions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1695
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1895
  • RESPITE Self-Funded Residential Care: from £1845
  • RESPITE Self-Funded Residential Dementia Care: from £1945
  • RESPITE Self-Funded Nursing Care: from £1845
  • RESPITE Self-Funded Nursing Dementia Care: from £2145

Fees are all inclusive and include access to the Wellness Spa. All fees are subject to pre-assessment confirmation.

These prices are only a guideline, please contact Richmond Villages Letcombe Regis to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Debbie Paggett (Village Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.

Parking

  • Parking for both residents and visitors.

Richmond Villages Letcombe Regis Reviews (75)

9.6

Richmond Villages Letcombe Regis has a Review Score of 9.6 (9.603) out of 10, based on 24 reviews in the last 2 years.
Over all time Richmond Villages Letcombe Regis has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Richmond Villages Letcombe Regis
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Total of 75, showing 1-20
Review from Peter G (Respite Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over all very good experience. Some lack of comminication between departments particularly with the kitchen,/ restaurant.
Quality of food and choice variable particularly in the evening
Reply from Debbie Paggett, Village Manager at Richmond Villages Letcombe Regis

Firstly, I would like to thank you for taking time to complete a review. And thank you for your feedback which is always welcomed so we can improve the services we provide and our customer journey. We very much look forward to welcoming you back to Letcombe in the future.

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Review from Peter B (Son of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before moving mum into care, I thoroughly investigated local alternatives before deciding on here. The place is lovely and the grounds team are passionate about their work. The building (and across the retirement village) has the ambience of a good hotel. Décor and furnishings are all to a high standard.
The staff are great.
Management, maintenance, the staff in the laundry, restaurant, reception, activities team.and those that keep everything clean and tidy, they all convey the professionalism you would expect from company under the healthcare provider umbrella. The nursing/care staff are real professionals and convey genuine patience and kindness. You can't be trained to do that. These are qualities people start to nurture in their childhood. It is something you just have or don't have. The leadership team can be very proud of all their staff. Beyond the lovely building and grounds, the nice décor, the clean and tidy environment, it is the people here that make the difference.
Reply from Debbie Paggett, Village Manager at Richmond Villages Letcombe Regis

Firstly, I Would like to thank you for taking time in completing the review. We are so pleased you chose our home to look after mum. The teams across the Village/Care home do take pride in what they do and only want to make Letcombe Richmond Village a great place to live and somewhere where all can call home. Once again, we greatly appreciate your kind feedback which will be shared with the whole team. Best Wishes

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Review from J C (Husband of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Richmond Letcombe Regis is a very good care home, gives one the impression of a four star hotel well decorated and welcoming. Excellent special event catering etc for my wife also Christmas fare. Only complaints are due to the delay with telephone response and admin regarding hearing aid, no result
after 6 months am chasing this up.
Reply from Debbie Paggett, Village Manager at Richmond Villages Letcombe Regis

Would like to take this opportunity to thank you for your time in completing a review for us following our meeting. We are glad to know how pleased you are with the environment, catering services at Richmond Villages Letcombe Regis and value your feedback in all areas so we can improve the resident experience. My sincere, apologies to the delay regarding the hearing aids for your wife. I can reassure you that we are already looking into it and the team shall be in touch with you with an update. Once again, we greatly appreciate your feedback which will be shared with the team. Best Wishes

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Review from Paula D (Sister of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister came to Letcombe Regis after she decided that she could no longer cope in her London flat. My husband and I visited before a final decision was made and we were very impressed by the Home, the surroundings and particularly the staff we met. So, in September 2022 we moved her and we have never
regretted that decision.
The care she has received has been exemplary, the staff unfailingly kind and, whilst my sister cannot really appreciate them, the surroundings beautiful.
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Review from G S (Niece of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt first moved into Richmond Villages in September 2024. She was in hospital when she had a fall and damaged her face and needed to go to a care home for her safety. A Richmond Village employee visited her hospital and she moved to the home when she was discharged. She has been met with kndness
and patience. She has adjusted to being in the home with the help of staff. She is encouraged to join in all activities and performances which she enjoys.
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Review from K B (Wife of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I write this review from my position as an 'Independent Unit' resident, whose husband has been transferred from our apartment to the care home. The care and support he is experiencing there is excellent. Even though his Parkinson's condition is overwhelming.
I cannot praise the staff enough for their
consistent patience and overall care. Richmond Villages, Letcombe Regis has timed out to be the very best option for us in our declining years, allowing residents to remain in their homes whilst having care facilities convenient on-site. I have marked some as satisfactory, but also mean it to be 'good', as my husband's condition can only allow him to experience everything to a certain level.
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Review from Janey B (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Richmond Villages, Letcombe Regis, in November. It was a very stressful time but she settled in quickly, and it was not long before I felt a weight had lifted. The admin staff have held my hand throughout. Personalised care plan, and on hand up-to-date information for the carers
offers reassurance. Lovely staff organise activities in the afternoons. The level of care, dedication, empathy, and warmth provided by the carers is truly above expectation (my mother moved from another care home to be closer to me, she is 98).
My mother is safe and happy. Thank you.
Reply from Emma Worrell, Care Home Manager at Richmond Villages Letcombe Regis

Thank you so much for taking the time to leave such a lovely review. Mum truly is a pleasure to be around, I am glad she settled so easily into RV Letcombe Regis, new environments can be unsettling, but Mum really is part of our family now. I personally have also loved getting to know you and the family dogs. You have become a familiar face for all the staff and I know how much the other residents enjoy your visits too.

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Review from C R (Daughter of Resident) published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother moved into Sycamore in the summer of this year. Over the past 5 months what has struck me has been the warmth and care with which the team works with the residents. It is demanding work for them and yet so often they turn up with a smile.
There have been a few times when I have needed to
give feedback on the service. It has always been well received by the care manager and either changes made or the rationale explained.
Reply from Emma Worrell, Care Home Manager at Richmond Villages Letcombe Regis

Thank you for your lovely words. I will make sure the staff Team sees your review as Team feedback is key to driving standards of service provision and customer improvements.

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Review from Claire R (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review pertains to Sycamore Unit on the Care Floor at Richmond Village Letcombe Regis and does not offer any opinion on other aspects of care at the same facility such as Assisted Living. I will post a separate review for that area of care at a later date.
I would like to give my profound thanks
to all staff on Sycamore for the outstanding level of exceptional care they recently gave my father in about the last six weeks of his life. We could not have asked for better. Without exception, all the staff were very loving and did everything they could to make my father feel comfortable and deeply cared for. They were also very supportive of the family at a difficult time, were always available to us, and sent frequent updates. Everything was handled very sensitively and with great attention to detail. This gave my father and his family total peace of mind. I could not recommend the Sycamore Unit more highly. A huge thank you to the head of care and all her staff for outstanding work.
Reply from Emma Worrell, Care Home Manager at Richmond Villages Letcombe Regis

Thank you so much for taking the time to leave us such a warm review. Everyone enjoyed having your father with us, not just the Care Floor but the wider Richmond Village Community. Our Team understand that relatives cannot always be present but with facetime, telephone calls and emails everyone can maintain daily contact. The music and readings you sent were shared by our admin and care staff, and touched each and every one of us too. I will make sure the whole Team see your lovely words.

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Review from Guy W (Respite Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my stay here very rewarding.
All the staff were individually kind and caring.
I particularly liked that as my door was open, visitors and staff knocked gently before coming into my room.
My one complaint is that there was no grab handle in the shower to hold onto.
Because of this, I needed
a carer to support me whilst showering.
Surprised there was no telephone in the room until it was requested. The mobile signal is genuinely very responsive.
I would definitely ask to come again if necessary.
Reply from Emma Worrell, Care Home Manager at Richmond Villages Letcombe Regis

Thank you so much for your lovely review. We thoroughly enjoyed having you with us. I will take your points to the appropriate team with regard to the grab rail and landline connectivity. I will let all the Team see your kind words. Thanks again for taking the time to leave a review.

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Review from Clare K (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Richmond Village for palliative care. From the moment she arrived, we knew she was going to be cared for with dignity, kindness, and respect. All the staff really were amazing to Mum, but also to us, her family, and friends who wanted to visit Mum in her final weeks. Thank you to all who
cared for Mum, you are all truly wonderful.
Reply from Emma Worrell, Care Home Manager at Richmond Villages Letcombe Regis

Thank you so much for taking the time to leave us a Review. Mum touched all of our lives too. I will pass on your thanks to our whole team.

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Review from Anna N (Granddaughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a review of Maple at Richmond Village Letcombe Regis. I would like to say a big thank you to the care home manager and her team on Maple. My Nanna moved to Maple from her flat in the main area of the village centre after she became very unwell. As soon as Nanna arrived she was treated with such
care and respect and this has continued over the last month. The managers, nurses, carers, and maintenance teams know her and us. They treat Nanna warmly- chatting and laughing with her, taking care of and adapting to her changing needs, and enabling her to join in with the various activities, meals, etc that take place. There is a warm, calm, responsive, and supportive atmosphere in Maple. I am very grateful for the communication about my Nanna's care and well-being and feel confident that she is in the right place. Not only has the team looked after my Nanna but also my family in what has been a stressful few weeks.
Reply from Emma Worrell, Care Home Manager at Richmond Villages Letcombe Regis

Thank you so much for leaving such a lovely review. I know it is always difficult when health needs change and moving to a care Floor can sometimes be daunting. Thank you too for working with the whole Care Team to help us settle her in and get her back to health. She really is growing from strength to strength.

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Review from Anna L (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother became unwell this summer, Richmond Letcombe Regis was her choice for recuperation. When I visited to look around I was immediately struck by the friendly atmosphere and the sense of community.
Unfortunately, by the time Mum arrived at Richmond, it was for palliative care.
Prior to
her moving, she was visited in hospital by the Home Manager. This was a mark of the level of care she would receive.
On her arrival, she was given such a warm welcome and instantly, I saw her relax. The care she received was full of skill and compassion. It was calm and gentle and the staff took time and care to tend to her - both physically and emotionally. This is true of all staff.
Her stay was relatively short, but her friends were welcomed and cared for. We, her family, experienced warmth and support during this very intense period.
Reflecting on Mum's last days, I feel immense gratitude and thanks towards the entire team.
Reply from Emma Worrell, Care Home Manager at Richmond Villages Letcombe Regis

Thank you so much for taking the time to leave such a lovely review. It truly was an honour to care for your mother, although her stay with us was short, she touched so many of our lives too whilst she was here. Having that quiet space for family and friends to be with their loved ones, truly is one of the special moments made possible in Richmond Villages Letcombe Regis. I will pass on your thanks to the whole team.

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Review from Tricia B (Respite Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without hesitation, I recommend Richmond Letcombe Regis to anyone seeking professional nursing care. The quality of care I received far exceeded my and my family's expectations and has accelerated my return to good health and mobility. I required a period of rehabilitation after suffering two accidents
and undergoing two operations I had in 6 months which left me with severely impaired mobility. On arrival, I was welcomed by a senior manager and shown to my spacious and well-equipped room. The team of carers immediately made me feel at home with their patience, sympathy and support. The nursing staff were very knowledgeable and professionally administered drugs and pain relief precisely on time. They were also generous with their time and advice. The personal trainer team also made a significant contribution to my physical well-being with their skills and constant encouragement. All the ancillary staff also made my well-being a priority. With the help of the whole care team, my recovery has progressed far more than I anticipated 4 weeks ago and I count myself fortunate to have chosen Richmond Letcombe Regis for my nursing and rehabilitation.
Reply from Emma Worrell, Care Home Manager at Richmond Villages Letcombe Regis

Thank you so much for your kind words. It was so lovely to be able to spend some quality time with you. I am proud of our team and the work everyone put in to help you get back up on your feet - keep up the good work.

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Review from E E (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exactly what Dad needed. 2 weeks turned into 3 of respite out of the hospital and not fit enough to go home. The nursing staff were great. The downstairs restaurant he enjoyed, a stickler for good food. Even now the staff ask after him.
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Review from E S (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A long-term resident who recently moved to Maple Unit. Quality of care and activities much improved resulting in a change of behaviour and awareness in the resident.
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Review from C W (Cousin of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and support from all staff at Richmond to date. Recent considerate care, suggestions and support going to the local NHS dentist was superb. Well-organised seamless process involving all staff. Richmond Villages Letcombe Regis has become a class act! Great experience that has got better
over the last year of residence.
Reply from Emma Worrell, Care Home Manager at Richmond Villages Letcombe Regis

Thank you so much for your kind words. I will pass on this wonderful review and ensure the whole team receives this well-deserved feedback.

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Review from H G (Wife of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Our first meeting with Front of House was excellent and we decided that my husband should have a 4-week stay. We were told to arrive after 2 pm on Tuesday 7th May and we would have a reserved parking space as my husband has mobility problems. No one seemed to know we were expected, no parking spaces
no one to meet us. A member of staff eventually arrived to take us to Sycamore we chose a room but it needed the bed moving. We waited for over an hour to speak to anyone and even the next day the bed was still in the same place blocking access to the bathroom. I have many more complaints! You need checking in and out system.
Reply from Emma Worrell, Care Home Manager at Richmond Villages Letcombe Regis

We are so sorry that your Respite stay experience at Richmond Villages Letcombe Regis was not up to the high standard you would rightfully expect. Our priority is always to give the best Customer Service possible to all our Residents. We take the well-being and satisfaction of our Guests extremely seriously. Whilst we do have an admission process in place your comments will help action improvements. Having spoken to you thank you for your kind comments about the Care Home which you found to be very good, great care, and kind and friendly staff. Every Resident comes to Letcombe Regis with different requirements and it is not always possible to meet these instantaneously. Sometimes even with the best intentions clothing can be mislaid and I know you welcomed the goodwill gesture to cover the replacement of these items and the plant to apologise for our delayed response. Nonetheless thank you for taking the time to give us this valuable feedback.

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Review from Jean P (Sister of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved to Maple, Richmond Village Letcombe Regis in April 2022. Since then, I have been a constant and regular visitor. I have always found my brother very well cared for. The staff are professional, friendly and engaged with the residents and always available if there are any issues for discussion.
It is obvious from my brother’s demeanour that he feels secure and content with the care he receives in Maple.
Reply from Kristie East, Clinical Lead at Richmond Villages Letcombe Regis

Thank you so much for your review, it is very much appreciated by all our staff on the care floor. I also couldn't agree more, that your brother feels secure and content staying here with us and feels very much at home. Thank you for taking the time to review our services.

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Review from Nick V (Husband of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is content and safe thanks to the excellent and sensitive care she receives. She adores the staff and they reciprocate. I have complete confidence in the staff, from cleaning to kitchen through to carers and nurses.
Reply from Kristie East, Clinical Lead at Richmond Villages Letcombe Regis

Thank you very much for your kind review. We feel very blessed and privileged to care for your wife. She brings joy to all of us on the care floor and can brighten anyone's day.

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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Richmond Villages Letcombe Regis is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.603 for Richmond Villages Letcombe Regis is calculated as follows: ( (192 Excellents x 5) + (69 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 282 Ratings = 4.603
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Villages Letcombe Regis is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (6)

Debbie

Debbie Paggett

Job Title: Village Manager Joined: 2024

With a passion for creating exceptional retirement living, Debbie Paggett assumed the role of Village Manager at Richmond Villages Letcombe Regis in 2024. Since joining the team, she has been dedicated to curating an unparalleled living experience at every stage of the retirement journey, blending compassionate leadership with a commitment to resident well-being.


My mission is to curate an unparalleled living experience through every stage of the retirement journey," says Debbie, emphasising her commitment to fostering a vibrant and supportive community at Letcombe Regis.


Debbie’s approach centres on fostering strong community connections. She has actively engaged with the Letcombe Regis community to strengthen collaboration between Richmond Villages, the local area, and its residents. Under her management, the village continues to flourish as a vibrant and welcoming place where individuals can enjoy fulfilling, independent lives in a lovely rural Oxfordshire setting.

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Natalie Cresswell

Job Title: Domiciliary Care Manager

Domiciliary care manager at Richmond Villages Letcombe Regis.

Claire

Claire Wheeler

Job Title: Senior Village advisor Joined: 2024

Claire brings a wealth of experience in the property sector, having worked across both large corporate businesses and smaller independent agencies. With her appointment, Richmond Villages Letcombe Regis is eager to explore new approaches to its retirement living offerings.


Claire's enthusiasm for the role is evident in her commitment to getting to know the residents and building meaningful relationships with them. She believes that understanding residents' needs on a deeper level is key to creating a truly exceptional living environment. "Why wouldn’t anyone want to live here?" she remarked.

Paul

Paul Welch

Job Title: Senior Head of Hospitality

I have been with the company since Richmond Painswick was built, many years ago!


I was moved over to Richmond Villages Letcombe in the early build stage to help commission the Hospitality, Housekeeping and Laundry areas, and after a few years was promoted to Deputy Village Manager.


I really enjoy the role and meeting our residents, working alongside and supporting our fantastic staff, every day brings something different.

Carol

Carol Brunton

Job Title: Head of Activities

Hi, my name is Carol, and I am the activities and wellbeing manager at Richmond Villages Letcombe Regis.


I have been in this industry for around 18 years now. Started by caring for my nan for three years then Dom care, carer in care home, to what I am doing now. I have three children, two dogs and two cats. I love walking, cooking, and reading a book. Making a difference to those that live with us is a passion not a job. It can be very challenging at time but, so rewarding.

Nicky

Nicky Bickerstaffe

Job Title: Head of Care Joined: 2025

With over a decade of leadership experience in the care sector, Nicky brings not just knowledge but also stability to the team. “There’s room to grow here, and I’m looking forward to being part of that transformation.”


So far, the highlight of her role has been connecting with the residents. “Meeting the residents has been my favourite part. There was a lovely event recently, ‘Glamorous Grannies’ and seeing everyone so engaged and celebrated was a really special moment.”


Looking ahead, Nicky is eager to focus on improving the quality of care through smarter working. “It’s about reviewing current practices and making things easier and more effective for the carers. When we support our team well, our residents benefit too.”

Frequently Asked Questions about Richmond Villages Letcombe Regis

What types of Care is Richmond Villages Letcombe Regis registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Richmond Villages Letcombe Regis have?

There are 53 Single Rooms.

What are the Facilities & Services at Richmond Villages Letcombe Regis?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Villages Letcombe Regis to the centre of Wantage?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

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