Bupa Letcombe Regis Care Home

The care centre requires an easy to follow booklet for families/residents, "All you need to know" about the care centre.

Very caring staff and fantastic service. The people who come in to the care floor to play music and entertain the residents are very talented and mum responds well to them. I would certainly recommend Richmond at Letcombe Regis.

I would like to extend my heartfelt thanks to all staff involved in providing care and dignity to my father. I felt that everyone valued and respected him and was genuinely invested in his comfort and wellbeing.

Quality of food and choice variable particularly in the evening

Management, maintenance, the staff in the laundry, restaurant, reception, activities team.and those that keep everything clean and tidy, they all convey the professionalism you would expect from company under the healthcare provider umbrella. The nursing/care staff are real professionals and convey genuine patience and kindness. You can't be trained to do that. These are qualities people start to nurture in their childhood. It is something you just have or don't have. The leadership team can be very proud of all their staff. Beyond the lovely building and grounds, the nice décor, the clean and tidy environment, it is the people here that make the difference.

Richmond Letcombe Regis is a very good care home, gives one the impression of a four star hotel well decorated and welcoming. Excellent special event catering etc for my wife also Christmas fare. Only complaints are due to the delay with telephone response and admin regarding hearing aid, no result after 6 months am chasing this up.

The care she has received has been exemplary, the staff unfailingly kind and, whilst my sister cannot really appreciate them, the surroundings beautiful.

My aunt first moved into Richmond Villages in September 2024. She was in hospital when she had a fall and damaged her face and needed to go to a care home for her safety. A Richmond Village employee visited her hospital and she moved to the home when she was discharged. She has been met with kndness and patience. She has adjusted to being in the home with the help of staff. She is encouraged to join in all activities and performances which she enjoys.

I cannot praise the staff enough for their consistent patience and overall care. Richmond Villages, Letcombe Regis has timed out to be the very best option for us in our declining years, allowing residents to remain in their homes whilst having care facilities convenient on-site. I have marked some as satisfactory, but also mean it to be 'good', as my husband's condition can only allow him to experience everything to a certain level.

My mother is safe and happy. Thank you.

There have been a few times when I have needed to give feedback on the service. It has always been well received by the care manager and either changes made or the rationale explained.

I would like to give my profound thanks to all staff on Sycamore for the outstanding level of exceptional care they recently gave my father in about the last six weeks of his life. We could not have asked for better. Without exception, all the staff were very loving and did everything they could to make my father feel comfortable and deeply cared for. They were also very supportive of the family at a difficult time, were always available to us, and sent frequent updates. Everything was handled very sensitively and with great attention to detail. This gave my father and his family total peace of mind. I could not recommend the Sycamore Unit more highly. A huge thank you to the head of care and all her staff for outstanding work.

I would definitely ask to come again if necessary.

Mum came to Richmond Village for palliative care. From the moment she arrived, we knew she was going to be cared for with dignity, kindness, and respect. All the staff really were amazing to Mum, but also to us, her family, and friends who wanted to visit Mum in her final weeks. Thank you to all who cared for Mum, you are all truly wonderful.

This is a review of Maple at Richmond Village Letcombe Regis. I would like to say a big thank you to the care home manager and her team on Maple. My Nanna moved to Maple from her flat in the main area of the village centre after she became very unwell. As soon as Nanna arrived she was treated with such care and respect and this has continued over the last month. The managers, nurses, carers, and maintenance teams know her and us. They treat Nanna warmly- chatting and laughing with her, taking care of and adapting to her changing needs, and enabling her to join in with the various activities, meals, etc that take place. There is a warm, calm, responsive, and supportive atmosphere in Maple. I am very grateful for the communication about my Nanna's care and well-being and feel confident that she is in the right place. Not only has the team looked after my Nanna but also my family in what has been a stressful few weeks.

Reflecting on Mum's last days, I feel immense gratitude and thanks towards the entire team.

Without hesitation, I recommend Richmond Letcombe Regis to anyone seeking professional nursing care. The quality of care I received far exceeded my and my family's expectations and has accelerated my return to good health and mobility. I required a period of rehabilitation after suffering two accidents and undergoing two operations I had in 6 months which left me with severely impaired mobility. On arrival, I was welcomed by a senior manager and shown to my spacious and well-equipped room. The team of carers immediately made me feel at home with their patience, sympathy and support. The nursing staff were very knowledgeable and professionally administered drugs and pain relief precisely on time. They were also generous with their time and advice. The personal trainer team also made a significant contribution to my physical well-being with their skills and constant encouragement. All the ancillary staff also made my well-being a priority. With the help of the whole care team, my recovery has progressed far more than I anticipated 4 weeks ago and I count myself fortunate to have chosen Richmond Letcombe Regis for my nursing and rehabilitation.

Exactly what Dad needed. 2 weeks turned into 3 of respite out of the hospital and not fit enough to go home. The nursing staff were great. The downstairs restaurant he enjoyed, a stickler for good food. Even now the staff ask after him.

A long-term resident who recently moved to Maple Unit. Quality of care and activities much improved resulting in a change of behaviour and awareness in the resident.

Excellent care and support from all staff at Richmond to date. Recent considerate care, suggestions and support going to the local NHS dentist was superb. Well-organised seamless process involving all staff. Richmond Villages Letcombe Regis has become a class act! Great experience that has got better over the last year of residence.