Richmond Letcombe Regis Care Home

South Street, Letcombe Regis, Wantage OX12 9JY

Richmond Letcombe Regis Care Home, Wantage, Oxfordshire
Richmond Letcombe Regis Care Home, Wantage, Oxfordshire
Richmond Letcombe Regis Care Home, Wantage, Oxfordshire

Richmond Village Letcombe Regis is an award winning retirement village situated just one mile from Wantage. At the heart of the Village is an award-winning Care Home, providing nursing, dementia, respite and convalescent care in 53 en-suite bedrooms.   As well as the care home the village provides independent and assisted living apartments.

Richmond Letcombe Regis offers complete peace of mind through professional, personalised care – with respect for each person’s individuality.

So what makes Richmond Letcombe Regis Care Home different to other care homes?

• The very best care – Unlike in other traditional care homes the care manager is solely dedicated to managing resident care. The Village manager is responsible for the day-to-day running of the Village such as buildings, administration, finance etc.

• The carer's aren't expected to serve meals, and clean; the dedicated hospitality and housekeeping service do this allowing carers to spend more time helping and supporting residents.

• Activity & events team – A dedicated activity team ensures there’s never a dull moment at Richmond Letcombe Regis. As the care home is part of the retirement village, this means there is often a choice of activities to attend at any one time.

• The very best staff – The vast majority of staff have been working at Richmond Letcombe Regis for a number of years, many since they opened in 2010. All staff are helped to further their career with on-going training and qualifications.

• Hotel style hospitality – The catering and hospitality team delivers exceptional food and service. Although the care home has its own restaurant, residents and guests are welcome to use the main Village restaurant if they wish.

Group: Richmond Villages

Person in charge: Nicholas Kelaher (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Richmond Letcombe Regis Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Richmond Letcombe Regis Care Home has a Review Score of 9.5 (9.500)

The Review Score of 9.5 (maximum of 10) for Richmond Letcombe Regis Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Richmond Letcombe Regis Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.557 for Richmond Letcombe Regis Care Home is calculated as follows: ( (135 Excellents x 5) + (58 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 210 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.943 Points relating to the number of positive Reviews for Richmond Letcombe Regis Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10.6 Target = 0.943

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmond Letcombe Regis Care Home?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmond Letcombe Regis Care Home

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    5
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

The home is run on very tight management with skilled and qualified staff.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

N Kelaher, Care Home Manager at Richmond Letcombe Regis Care Home responded to this review on 11 Sep 2017:

Many thanks for your kind review and recognition of our efforts to be the best and set the highest standards.

We needed to move our friend (for whom I have Power of Attorney) into a care facility very quickly. Thankfully there was a room available at Richmond Letcombe Regis. From the start, the attention to detail and the dedicated manner in which our friend was treated was so very reassuring. The culture shock of being taken away from home made the transition very difficult and our friend took out her frustration on the staff. Never did I hear or see any adverse reaction from the staff who have worked tirelessly to help her settle. She has been at Richmond Letcombe Regis getting on for 6 months and I would like to publicly thank all the staff on Sycamore for their unstinting and conscientious work.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

N Kelaher, Care Home Manager at Richmond Letcombe Regis Care Home responded to this review on 25 Aug 2017:

Many thanks for your positive review. As a team, we are dedicated to the well-being of our residents and it is a pleasure to hear that our efforts have been effective.

My wife has lived in the "Maple" dementia ward since February 2015. The care home is in a low population density area which makes recruitment of suitable care assistants difficult. The problem is clearly exacerbated by financial constraints and the mental condition of the residents. Supervision is variable in quality. The overall experience is barely satisfactory.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

N Kelaher, Care Home Manager at Richmond Letcombe Regis Care Home responded to this review on 01 Sep 2017:

Many thanks for your feedback and comments on our Care Floor. We welcome reflection and look for commentary to help us improve. We retain a very committed and genuinely caring team and over this past six months have recruited 8 new staff. We are providing a robust in-house training schedule, with an aim to improve the skill level of our carers and the overall quality of our care. I hope you will see these improvements and please let us know that we are making progress. Once again, many thanks.

A delightful welcome awaits you and continues during your stay.

The design of the village is superb, gardens are immaculate. Heaven on earth.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marie Rawlings, Senior Care Team Leader at Richmond Letcombe Regis Care Home responded to this review on 25 Aug 2017:

Thank you for your lovely review, it was a pleasure caring for you.

They have some outstanding nurses and carers. They can not be on duty all the time and standards slip when too few are on duty and reliance has to be placed on agency staff. This is a difficult job for top management in a service industry where staff turnover is high. Overall they do a good job.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

N Kelaher, Care Home Manager at Richmond Letcombe Regis Care Home responded to this review on 25 Aug 2017:

Many thanks for your feedback. You make a good point that we are at times reliant on agency staff it is not an ideal situation. Thankfully, we have a consistent cohort of agency staff who support us regularly and who know our residents and the expectations we have here. On a positive note, we are constantly recruiting new care staff and have lately appointed five new members to the team.

We found both staff and facilities excellent and enjoyed ourselves very much.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paula Massey, Domiciliary Care Manager at Richmond Letcombe Regis Care Home responded to this review on 22 Aug 2017:

Thank you for your kind review and we are happy that you enjoyed your respite stay with us and that you found it to be beneficial and restful. We look forward to welcoming you back should you feel that you would like another respite stay.

My mother has advanced dementia and following a fall injury and a stay in hospital, we moved her to this facility for recovery. She is being well cared for. The staff are sensitive and attentive. The facility is clean and well maintained and secure.
When we visited my mother during July, there was a very bright and optimistic feel about the facility. When we relocate my mother following her recovery, it will be to move her closer to the family.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Don't Know

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Nicholas Kelaher, Care Home Manager at Richmond Letcombe Regis Care Home responded to this review on 25 Aug 2017:

Thank you for your positive feedback. It has been a pleasure to take care of your mother and we are glad you have felt reassured by our efforts and the atmosphere here at Letcombe.

My wife has been a resident at this care home since December 2011 following two consecutive strokes. Despite being immobile and unable to speak, she is fully aware of her situation and has to rely on waves with her left arm to alert care home staff of her needs. Their response is excellent. I visit every day to spend time with her. Thank heaven for the television which we watch together. This is a very spacious home, built to great standards.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I cannot speak highly enough regarding this home i.e. from the support, kindness and patience from all staff who either look after or are part of the team that look after my husband. They work as a team and have done their utmost to help my husband settle in, the four months he has been a resident. His room, all the general daily rooms, the food and the presentation of it, the time taken to get his drugs balanced, the timing of drugs etc. All this, plus the support and personal care that everyone, from the senior nurse to the lovely team that bring in a lovely cup of tea to me, shows the conscientiousness of all staff, is of the highest standard.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care received by my mother has been excellent. I have had the opportunity to visit my mother in her flat and most recently in Sycamore when she needed more care. There is no doubt that the staff in ALL capacities, whether they are actual caregivers or other staff, are very good to the residents. They treat them with respect which is extremely important. I had ample opportunity as well to see how others besides my own mother were treated.
I do feel that with regard to Sycamore, as excellent as the staff are, they are often operating with fewer people than needed, which at times puts them and the patients at a disadvantage and at risk. I do think that it would be helpful to Sycamore visitors, and to staff, to have an information sheet setting forth procedures such as who to contact (email/ telephone) if necessary, arranging for hospital appointments, use of wheelchairs, hours of the separate dining room, laundry (days for pickup/return, bag to use), newspaper delivery, etc.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Nicholas Kelaher, Care Home Manager at Richmond Letcombe Regis Care Home responded to this review on 01 Mar 2017:

Thank you for taking the time to write your feedback. It is satisfying to hear that you have had such a positive experience. We have a dedicated and passionate team who strive to be best in the care they provide and we welcome the opportunity to learn from the experience of those to whom we provide our service.
We are in the process of growing our team with an aim to address the shortfall of staff on some occasions and improve our ability to provide optimum care.
Also, we are currently updating our information for residents and relatives which will be published shortly and available in each resident’s room.
Thank you again.

Cannot imagine any other care home provides better care for people with dementia. The senior and almost all of the other permanent staff are caring, conscientious and a credit to their profession. The temporary (agency?) staff and perhaps half of the permanents are less praiseworthy, in different degrees. Weaknesses are:-
1. Laundry, clothes of residents get mixed up all the time, socks aren't matched up etc.
2. Paperwork, this clearly is a problem. It is excessing in volume and tends to occupy junior staff to the detriments of patient care and seniors to the point of despair.
3. A recent power cut highlighted the lack of a generator.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Kath Whysall, Head of Care and Registered Manager at Richmond Letcombe Regis Care Home responded to this review on 23 Dec 2016:

David, your remarks are encouraging about our care for our Residents living with dementia. You will be interested to see the remarks in our soon-to-be-published CQC inspection report. Yes - Laundry is one of our frustrating challenges as you have pointed out - however, we are trying new ideas to improve this important service and we have just invested in different labelling equipment to help improve on this issue! Paperwork - can take time which might otherwise be spent with Residents, however, our numerous regulators require that we can evidence the care and events that make up a Resident's day. The power cut - the second in my tenure as manager, though thoroughly inconvenient, gave us a useful 'practice' opportunity. The emergency generator was commissioned within 15 minutes of lights-out, and ancillary staff from throughout the Village were available to provide extra support to the Care Home within minutes. Many of the Residents found the event reminiscent of wartime 'black out' and some told stories or joined in singing old favourite songs.

My mother received superb care in the care home at Richmond. All the staff were very attentive and ensured that my mother was always at the centre of their decisions.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kath Whysall, Head of Care at Richmond Letcombe Regis Care Home responded to this review on 03 Aug 2016:

Thank you on behalf of our entire staff team, who had come to know your mother so well. She really made Richmond her home and is much missed by us all.

My mother was in the care home for about a year. The carers are wonderful, they truly care. They show compassion, interest and professionalism. They engage with the residents and help them feel safe and thought about. A sense of calmness and efficiency balance each other and help with the contentment levels of the residents. End-of-life care was so professional and considerate for my mother and for myself. The care team, from management through to all staff were so supportive. Cannot fault them.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kath Whysall, Head of Care at Richmond Letcombe Regis Care Home responded to this review on 06 Jul 2016:

D - thank you for this feedback which I know our team will appreciate. We were all more than happy to support your mother throughout the time she lived here, and to nurse her in her last illness.

Since the advent of the new manager the performance of the home has improved; she realises that it is important to recruit permanent staff that can build relationships with the residents but resources do need to be directed to this end. There still needs to be greater individual communication: 'the resident needs toothpaste', 'the resident needs more underwear', so a direct email between assigned carer and nominated family member needs to be organised. This is an expensive home and whilst no doubt better than most, could still improve, and there seems a genuine willingness to listen and help.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Kath Whysall, Head of Care at Richmond Letcombe Regis Care Home responded to this review on 14 Jun 2016:

We agree that having that direct communication with care staff is hugely important, and whilst all of our Registered Nurses and myself have a company email address, it is not currently possible to extend this to named carers. We have therefore been looking to provide a 'generic' email address for incoming non-clinical messages (e.g. letcombemapleinfo@.....) as a means of increasing our responsiveness and ease of communications. We will continue to explore the options for direct messaging between care staff and relatives on straightforward practical issues, as we appreciate that for many family members email is the preferred means. Thank you for your feedback.

Following a spell in Hospital early last year at the time we were both due to move into our apartment here my wife was discharged to another Care Home where she resided until a vacancy arose here in July 2015 for her. Her Alzheimer's is well advanced which places huge demands on family and carers alike but the staff here understand her needs very well and cater for them excellently. This includes when she suffers from uncooperative mode and the difficulties that raises not only for them but also myself. My ability to see her at any time is mutually very beneficial. Receiving visitors is also welcomed by very friendly and caring staff.
All of my family are very thankful that she is in good hands and in the best place possible for both of us.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Andrea Greenslade, RGN - Maple at Richmond Letcombe Regis Care Home responded to this review on 19 May 2016:

How lovely to hear that you are happy with the care we provide for your wife, it's always a pleasure to care for her.

From the time my mum entered the Maple Dementia unit until the day she passed away a short time ago she was very happy. The level of care and kindness mum received from all of the staff was really good. She enjoyed joining in with the activities that are provided, even when at her lowest and found it very rewarding. I cannot thank all of those concerned with her stay enough. I would highly recommend Maple Unit at Richmond Village, Letcombe Regis to anybody looking for a specialist Dementia home, where a loved one is looked after with care and dignity. Thank you.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Barbara Przydatek, Senior Village Adviser at Richmond Letcombe Regis Care Home responded to this review on 17 May 2016:

We really appreciate you taking the time to write such a glowing review, thank you so much.

My mother and father moved into the Sycamore unit at Letcombe in Nov 2014 and have received very good care there since. My father(92) died there recently but received excellent care in the end stages of his life and much compassion and care have been shown to my mother since.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Kath Whysall, Head of Care at Richmond Letcombe Regis Care Home responded to this review on 04 May 2016:

It has been our pleasure and great privilege to know and care for your parents. Thank you from all the team here.

Suffering from vascular dementia, my mother became a resident at Richmond Letcombe Regis in 2011. We chose Richmond because of it high standards and these were maintained throughout her four and a half year stay there. Staff were always kind and friendly and were most attentive to my mother's needs at all times. I would readily recommend Richmond to anyone considering residential care for a relative.

How likely would you be to recommend Richmond Letcombe Regis Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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