
We would offer a full recommendation on behalf of Richmond LetcombeN S(Nephew of Resident/Service User)

the staff at Richmond Letcombe that really makes it home for mumLynne B(Daughter of Resident/Service User)

Without hesitation, I recommend Richmond Letcombe Regis to anyone seeking professional nursing care.Tricia B(Respite Resident/Service User)

We would offer a full recommendation on behalf of Richmond LetcombeN S(Nephew of Resident/Service User)

the staff at Richmond Letcombe that really makes it home for mumLynne B(Daughter of Resident/Service User)

Without hesitation, I recommend Richmond Letcombe Regis to anyone seeking professional nursing care.Tricia B(Respite Resident/Service User)

Rated ‘Good’ in all areas by the CQC (February 2026). Bupa Letcombe Regis Care Home is located within Richmond Villages Letcombe Regis, an award-winning retirement village featuring an exquisite selection of independent and assisted living apartments, situated just 1 mile from Wantage. At the heart of the village is a Bupa care home offering a range of facilities rarely found in a care home, providing a safe and welcoming environment...
Care Provided by Bupa Letcombe Regis
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are all inclusive and include access to the Wellness Spa. All fees are subject to pre-assessment confirmation.
The price(s) shown are provided by the care home. Contact Bupa Letcombe Regis for full pricing details and T&Cs.
Contact Bupa Letcombe Regis to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Richmond Villages
- Private Owned
Person in charge
- Debbie Paggett(Village Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (53)
Visiting
- Visitors welcome at any time. Please check-in and check-out at the reception desk.
Parking
- Parking for both residents and visitors.
Bupa Letcombe Regis Reviews (77)
Bupa Letcombe Regis has a Review Score of 9.5 (9.543) out of 10, based on 16 reviews in the last 2 years.
Over all time Bupa Letcombe Regis has 77 reviews.
Very caring staff and fantastic service. The people who come in to the care floor to play music and entertain the residents are very talented and mum responds well to them. I would certainly recommend Richmond at Letcombe Regis.
Firstly, I would like to thank you for taking time to complete a review. And thank you for your kind words. I will ensure the team has sight of your review as Team feedback is key to driving standards and customer improvements. Our team do put our residents care at the heart of everything we do and...
I would like to extend my heartfelt thanks to all staff involved in providing care and dignity to my father. I felt that everyone valued and respected him and was genuinely invested in his comfort and wellbeing.
Firstly, I would like to thank you for taking time to complete a review. And thankyou for your kind words. I will ensure the team has sight of your review as Team feedback is key to driving standards and customer improvements. Our team do put our residents care at the heart of everything we do and thank you again for your lovely message.
Quality of food and choice variable particularly in the evening
Firstly, I would like to thank you for taking time to complete a review. And thank you for your feedback which is always welcomed so we can improve the services we provide and our customer journey. We very much look forward to welcoming you back to Letcombe in the future.
Management, maintenance, the staff in the laundry, restaurant, reception, activities team.and those that keep everything clean and tidy, they all convey the professionalism you would expect from company under the healthcare provider umbrella. The nursing/care staff are real professionals and convey genuine patience and kindness. You can't be trained to do that. These are qualities people start to nurture in their childhood. It is something you just have or don't have. The leadership team can be very proud of all their staff. Beyond the lovely building and grounds, the nice décor, the clean and tidy environment, it is the people here that make the difference.
Firstly, I Would like to thank you for taking time in completing the review. We are so pleased you chose our home to look after mum. The teams across the Village/Care home do take pride in what they do and only want to make Letcombe Richmond Village a great place to live and somewhere where all can...
Richmond Letcombe Regis is a very good care home, gives one the impression of a four star hotel well decorated and welcoming. Excellent special event catering etc for my wife also Christmas fare. Only complaints are due to the delay with telephone response and admin regarding hearing aid, no result after 6 months am chasing this up.
Would like to take this opportunity to thank you for your time in completing a review for us following our meeting. We are glad to know how pleased you are with the environment, catering services at Richmond Villages Letcombe Regis and value your feedback in all areas so we can improve the resident...
The care she has received has been exemplary, the staff unfailingly kind and, whilst my sister cannot really appreciate them, the surroundings beautiful.
My aunt first moved into Richmond Villages in September 2024. She was in hospital when she had a fall and damaged her face and needed to go to a care home for her safety. A Richmond Village employee visited her hospital and she moved to the home when she was discharged. She has been met with kndness and patience. She has adjusted to being in the home with the help of staff. She is encouraged to join in all activities and performances which she enjoys.
I cannot praise the staff enough for their consistent patience and overall care. Richmond Villages, Letcombe Regis has timed out to be the very best option for us in our declining years, allowing residents to remain in their homes whilst having care facilities convenient on-site. I have marked some as satisfactory, but also mean it to be 'good', as my husband's condition can only allow him to experience everything to a certain level.
My mother is safe and happy. Thank you.
Thank you so much for taking the time to leave such a lovely review. Mum truly is a pleasure to be around, I am glad she settled so easily into RV Letcombe Regis, new environments can be unsettling, but Mum really is part of our family now. I personally have also loved getting to know you and the...
There have been a few times when I have needed to give feedback on the service. It has always been well received by the care manager and either changes made or the rationale explained.
Thank you for your lovely words. I will make sure the staff Team sees your review as Team feedback is key to driving standards of service provision and customer improvements.
I would like to give my profound thanks to all staff on Sycamore for the outstanding level of exceptional care they recently gave my father in about the last six weeks of his life. We could not have asked for better. Without exception, all the staff were very loving and did everything they could to make my father feel comfortable and deeply cared for. They were also very supportive of the family at a difficult time, were always available to us, and sent frequent updates. Everything was handled very sensitively and with great attention to detail. This gave my father and his family total peace of mind. I could not recommend the Sycamore Unit more highly. A huge thank you to the head of care and all her staff for outstanding work.
Thank you so much for taking the time to leave us such a warm review. Everyone enjoyed having your father with us, not just the Care Floor but the wider Richmond Village Community. Our Team understand that relatives cannot always be present but with facetime, telephone calls and emails everyone can...
All the staff were individually kind and caring.
I particularly liked that as my door was open, visitors and staff knocked gently before coming into my room.
My one complaint is that there was no grab handle in the shower to hold onto.
Because of this, I needed a carer to support me whilst showering.
Surprised there was no telephone in the room until it was requested. The mobile signal is genuinely very responsive.
I would definitely ask to come again if necessary.
Thank you so much for your lovely review. We thoroughly enjoyed having you with us. I will take your points to the appropriate team with regard to the grab rail and landline connectivity. I will let all the Team see your kind words. Thanks again for taking the time to leave a review.
Mum came to Richmond Village for palliative care. From the moment she arrived, we knew she was going to be cared for with dignity, kindness, and respect. All the staff really were amazing to Mum, but also to us, her family, and friends who wanted to visit Mum in her final weeks. Thank you to all who cared for Mum, you are all truly wonderful.
Thank you so much for taking the time to leave us a Review. Mum touched all of our lives too. I will pass on your thanks to our whole team.
This is a review of Maple at Richmond Village Letcombe Regis. I would like to say a big thank you to the care home manager and her team on Maple. My Nanna moved to Maple from her flat in the main area of the village centre after she became very unwell. As soon as Nanna arrived she was treated with such care and respect and this has continued over the last month. The managers, nurses, carers, and maintenance teams know her and us. They treat Nanna warmly- chatting and laughing with her, taking care of and adapting to her changing needs, and enabling her to join in with the various activities, meals, etc that take place. There is a warm, calm, responsive, and supportive atmosphere in Maple. I am very grateful for the communication about my Nanna's care and well-being and feel confident that she is in the right place. Not only has the team looked after my Nanna but also my family in what has been a stressful few weeks.
Thank you so much for leaving such a lovely review. I know it is always difficult when health needs change and moving to a care Floor can sometimes be daunting. Thank you too for working with the whole Care Team to help us settle her in and get her back to health. She really is growing from strength to strength.
Unfortunately, by the time Mum arrived at Richmond, it was for palliative care.
Prior to her moving, she was visited in hospital by the Home Manager. This was a mark of the level of care she would receive.
On her arrival, she was given such a warm welcome and instantly, I saw her relax. The care she received was full of skill and compassion. It was calm and gentle and the staff took time and care to tend to her - both physically and emotionally. This is true of all staff.
Her stay was relatively short, but her friends were welcomed and cared for. We, her family, experienced warmth and support during this very intense period.
Reflecting on Mum's last days, I feel immense gratitude and thanks towards the entire team.
Thank you so much for taking the time to leave such a lovely review. It truly was an honour to care for your mother, although her stay with us was short, she touched so many of our lives too whilst she was here. Having that quiet space for family and friends to be with their loved ones, truly is...
Without hesitation, I recommend Richmond Letcombe Regis to anyone seeking professional nursing care. The quality of care I received far exceeded my and my family's expectations and has accelerated my return to good health and mobility. I required a period of rehabilitation after suffering two accidents and undergoing two operations I had in 6 months which left me with severely impaired mobility. On arrival, I was welcomed by a senior manager and shown to my spacious and well-equipped room. The team of carers immediately made me feel at home with their patience, sympathy and support. The nursing staff were very knowledgeable and professionally administered drugs and pain relief precisely on time. They were also generous with their time and advice. The personal trainer team also made a significant contribution to my physical well-being with their skills and constant encouragement. All the ancillary staff also made my well-being a priority. With the help of the whole care team, my recovery has progressed far more than I anticipated 4 weeks ago and I count myself fortunate to have chosen Richmond Letcombe Regis for my nursing and rehabilitation.
Thank you so much for your kind words. It was so lovely to be able to spend some quality time with you. I am proud of our team and the work everyone put in to help you get back up on your feet - keep up the good work.
Exactly what Dad needed. 2 weeks turned into 3 of respite out of the hospital and not fit enough to go home. The nursing staff were great. The downstairs restaurant he enjoyed, a stickler for good food. Even now the staff ask after him.
A long-term resident who recently moved to Maple Unit. Quality of care and activities much improved resulting in a change of behaviour and awareness in the resident.
Excellent care and support from all staff at Richmond to date. Recent considerate care, suggestions and support going to the local NHS dentist was superb. Well-organised seamless process involving all staff. Richmond Villages Letcombe Regis has become a class act! Great experience that has got better over the last year of residence.
Thank you so much for your kind words. I will pass on this wonderful review and ensure the whole team receives this well-deserved feedback.
Our first meeting with Front of House was excellent and we decided that my husband should have a 4-week stay. We were told to arrive after 2 pm on Tuesday 7th May and we would have a reserved parking space as my husband has mobility problems. No one seemed to know we were expected, no parking spaces no one to meet us. A member of staff eventually arrived to take us to Sycamore we chose a room but it needed the bed moving. We waited for over an hour to speak to anyone and even the next day the bed was still in the same place blocking access to the bathroom. I have many more complaints! You need checking in and out system.
We are so sorry that your Respite stay experience at Richmond Villages Letcombe Regis was not up to the high standard you would rightfully expect. Our priority is always to give the best Customer Service possible to all our Residents. We take the well-being and satisfaction of our Guests extremely...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 28 July 2026Residential, nursing and dementia care beds available with ensuite facilities.
News (2) & Events (0)
- 01 Aug 2025
This summer, let our family take care of yours with our Summer Wellness Retreats. We understand the importance of you having peace of mind that your loved one is happy,...
- 11 Sep 2024
Richmond Villages Letcombe Regis were delighted to host a visit from Tom of Dementia Friendly Barbers on August 14th, bringing a unique and heart warming experience to our residents and...
There are no upcoming events for Bupa Letcombe Regis.
Awards / Recognitions (4)
- 31 Jan 2025Recipient: Richmond Villages
- 17 Nov 2023Recipient: Bupa Letcombe Regis
- 28 Feb 2023Recipient: Richmond Villages
Meet the Team (6)

With a passion for creating exceptional retirement living, Debbie Paggett assumed the role of Village Manager at Richmond Villages Letcombe Regis in 2024. Since joining the team, she has been dedicated to curating an unparalleled living experience at every stage of the retirement journey, blending compassionate leadership with a commitment to resident well-being.
My mission is to curate an unparalleled living experience through every stage of the retirement journey," says Debbie, emphasising her commitment to fostering a vibrant and supportive community at Letcombe Regis.
Debbie’s approach centres on fostering strong community connections. She has actively engaged with the Letcombe Regis community to strengthen collaboration between Richmond Villages, the local area, and its residents. Under her management, the village continues to flourish as a vibrant and welcoming place where individuals can enjoy fulfilling, independent lives in a lovely rural Oxfordshire setting.

Alex is the interim Domiciliary care manager at Richmond Villages Letcombe Regis, he started this position in 2026.

Claire brings a wealth of experience in the property sector, having worked across both large corporate businesses and smaller independent agencies. With her appointment, Richmond Villages Letcombe Regis is eager to explore new approaches to its retirement living offerings.
Claire's enthusiasm for the role is evident in her commitment to getting to know the residents and building meaningful relationships with them. She believes that understanding residents' needs on a deeper level is key to creating a truly exceptional living environment. "Why wouldn’t anyone want to live here?" she remarked.

With over a decade of leadership experience in the care sector, Nicky brings not just knowledge but also stability to the team. “There’s room to grow here, and I’m looking forward to being part of that transformation.”
So far, the highlight of her role has been connecting with the residents. “Meeting the residents has been my favourite part. There was a lovely event recently, ‘Glamorous Grannies’ and seeing everyone so engaged and celebrated was a really special moment.”
Looking ahead, Nicky is eager to focus on improving the quality of care through smarter working. “It’s about reviewing current practices and making things easier and more effective for the carers. When we support our team well, our residents benefit too.”

Shontel is the Spa Manager at the Wellness Spa at Richmond Villages Letcombe Regis, bringing over 15 years of experience within the Richmond Villages group. Throughout her career, she has worked across a variety of roles, gaining valuable operational and team leadership experience before discovering her true passion within the wellbeing sector.
A qualified beauty therapist and hairdresser, Shontel combines her technical expertise with a genuine passion for helping others look and feel their best. She is dedicated to creating a high-quality spa experience for residents, members, and external guests, ensuring exceptional standards, a welcoming environment, and a strong focus on overall well-being.
Shontel takes great pride in leading a committed and talented team, fostering a positive, supportive culture while maintaining safe, compliant, and well-run spa operations.

Amy is the Head of Care at Richmond Villages Northampton.
Frequently Asked Questions about Bupa Letcombe Regis
What types of Care is Bupa Letcombe Regis registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Bupa Letcombe Regis have?
There are 53 Single Rooms.
What are the Facilities & Services at Bupa Letcombe Regis?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Bupa Letcombe Regis to the centre of Wantage?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bupa Letcombe Regis to verify any information. View our terms and conditions. Bupa Letcombe Regis has an Enhanced Service -more info.