Richmond Villages Letcombe Regis

South Street, Letcombe Regis OX12 9RG
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9.6 75 Reviews
  • Richmond Villages Letcombe Regis, Letcombe Regis
Richmond Villages Letcombe Regis is an award-winning retirement village situated just 1 mile from Wantage next to a beautiful nature reserve. At the heart of the village is an award-winning care home, with a range of facilities not normally found in a care home.

Unrivalled facilities include a wellness spa with accessible pool, hydrotherapy pool, sauna, steam room, hair and nail salon, spa treatment rooms and gym, lakeside restaurant with bar and terrace, activities studio, library, various lounges, café and shop, bowling green and landscaped gardens.

The 53-bed care home provides nursing and residential-dementia care in a beautifully-presented environment. Each bedroom is tastefully decorated by a team of specialist interior designers and features an electric profiling bed, en-suite shower room, a range of furniture and TV, telephone and Wi-Fi access. Many enjoy views of the surrounding gardens and games lawn.

Residents are supported to live a healthy and happy life in the very best environment with dedicated and highly skilled teams of professionals. The care team are supported by the housekeeping team and the hospitality team who provide nutritious meals throughout the day, while the activities team ensures there’s never a dull moment at Richmond Villages Letcombe Regis.

Respite breaks are available for one week or more If you are a carer looking for a rest yourself but don’t want to be too far away from your loved one. It is possible to book these stays in advance. They also offer convalescence care – a short term stay in a care home environment when you need extra help to recover from illness, injury or an operation. They also offer assisted and independent living apartments.

Get in touch with the team to discuss their latest offers and promotions.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1695
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1895
  • RESPITE Self-Funded Residential Care: from £1845
  • RESPITE Self-Funded Residential Dementia Care: from £1945
  • RESPITE Self-Funded Nursing Care: from £1845
  • RESPITE Self-Funded Nursing Dementia Care: from £2145

Fees are all inclusive and include access to the Wellness Spa. All fees are subject to pre-assessment confirmation.

These prices are only a guideline, please contact Richmond Villages Letcombe Regis to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Debbie Paggett (Village Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.

Parking

  • Parking for both residents and visitors.

Richmond Villages Letcombe Regis Reviews (75)

Total of 75, showing 41-60
9.6

Richmond Villages Letcombe Regis has a Review Score of 9.6 (9.612) out of 10, based on 25 reviews in the last 2 years. Over all time Richmond Villages Letcombe Regis has 75 reviews.

Overall Experience

  • 56
  • 11
  • 4
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Date Published

75
5
14
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Review from George P (Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently viewed several Retirement Villages and none could compare with Richmond Letcombe for ambience, facilities and properties. We quickly decided to buy an apartment greatly helped by the practical advice and enthusiasm of the sales. The whole process of buying was dealt with professionally and
in no time we were moving in.
Moving is very stressful and all the staff have gone out of their way to be helpful and nothing has been too much trouble. We needed some work carried out in the week before we moved. This was all organised and supervised on our behalf and on arrival the apartment was immaculate.
We are not the most sociable couple, other residents have introduced themselves and warmly welcomed us but are happy to give us space to settle in. Slowly we will probably join but there is no pressure to join the bridge gang!
When we need more support I am assured that the care home and staff are the very best.
So far so good and to be highly recommended.

Reply from Stephanie Tucker, Village Adviser at Richmond Villages Letcombe Regis

Thank you for your kind review. We are delighted that you chose Richmond Letcombe and that your move went smoothly. We wish you a warm welcome to the village.

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Review from Simon B (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and has been a resident for several months now. She is very happy and finds the staff friendly and caring. Since arriving she has moved rooms and all have been well decorated and furnished. She has been well looked after and following a couple of falls, the staff phoned to let
me know and reassure me that she was okay.
Minor criticisms: Mum and other residents on the care floor, complain about the food, both the way it is cooked and also that it is often cold. At first, I thought that it was just Mum being finicky and eating very slowly, but now that I have been able to visit, I understand that other residents feel the same way.
Secondly, I think communication could be a bit better. I realise that Covid has caused difficulties but on several occasions, I have either emailed or phoned staff with a request and have had to chase to ensure things happened. I have taken both things up with management.
Overall, Mum and I are happy with her care.

Reply from Phillippa Cook, Village Manager at Richmond Villages Letcombe Regis

Thank you very much for taking the time to write a review. We take all feedback very seriously and will always strive to improve our service.

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Review from Alison H (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had an assisted living apartment in the village for several years where he was able to lead an active, semi-independent life with the support provided by the wonderful staff. Recently he had to make the move to the 24-hour nursing care unit and the transition was eased by everyone including
the old cleaners who came to visit him in his new location as did the social events staff. The level of care provided in both settings has been exemplary, not just professional but warm and personal with a smile no matter what the support needed. As a regular visitor, I also appreciate the friendly welcome from the reception desk onwards and the feeling of the community reaching out to include me.

Reply from Phuillippa Cook, Village Manager at Richmond Villages Letcombe Regis

Thank you for your positive feedback which I know will be appreciated by the whole team. Everyone working at Letcombe prides themselves on providing high quality care to both residents and their familiies.

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Review from Kirsty H (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a fantastic time maintaining his independence in one of the village suites, it came time a few weeks ago for my father to move into its Sycamore Care Home. The local doctor was so helpful in telling us when that time had arrived. The transition went like a dream. My father just caught the
lift up one floor and he was home. He immediately perked up! He was clearly relieved to be there and the welcome was warm. He lives in a community - the care home staff spoil him; his cleaner from his suite pops in to say hello; the entertainment staff make his day when they pop by to say hello or have organised an event and of course, he already knows one or two of the other residents.
I can't recommend Richmond Letcombe Regis enough.

Reply from Pippa Cook, Village Manager at Richmond Villages Letcombe Regis

Thank you so much for your positive feedback and I know the whole team at Richmond Letcombe will take great pleasure in such an outstanding review.

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Review from Ann B (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died today (11th August) and I can't compliment the whole staff enough. Laundry, admin, nurses, doctors, and the most wonderful carers. Some very young and old devoted to respect, care professionalism and empathy, and many cups of coffee. I do truly wish they were paid more and not under such
pressure from the shortage of staff, what a truly wonderful service it would be! The staff cope admirably but during COVID this has been so very hard.

Reply from Kim Ashwin, Care Home Manager at Richmond Villages Letcombe Regis

Thank you for your kind words. Your mother was very much a part of our community and is sadly missed. It was a real privilege to support you all at such a personal time. We will be sure to pass on your comments to the team.

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Review from N S (Nephew of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, aged 94, had lived at Richmond Letcombe for three years and during February 2020 went through end-of-life. The staff on Sycamore were extremely caring and supportive and during the final period offered 24-hour attendance for my aunt. The latter was welcomed by my aunt and of great assistance
to the family. Staff were communicative to the family and adapted their support and care to the specific needs of my aunt which meant that it was not necessary to transfer her to a hospice. We would offer a full recommendation on behalf of Richmond Letcombe for the professionalism of their teams who provided caring and facilities.

Reply from Paul Welch, Deputy Village Manager at Richmond Villages Letcombe Regis

Thank you for the positive review of the care we provided for your Aunt during her 3-years with us. Being able to support residents through end-of-life care in familiar surroundings, rather than transferring to hospital or hospice, is really important to those individuals and their families. We are proud of the caring environment we provide and greatly appreciate your comments.

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Review from Jolyn E (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Richmond Village for 7 years. She was on Sycamore ward for 5 1/2. I live in America and visited every 2/3 months for 5 years.
In this time I never had any worries at all as I left after each trip, that my Mum was not receiving the best of the best in care and support from
the team at Letcombe Regis. This is a beautiful facility and staffed by the most amazing people. Sadly we said goodbye to the village in December as I lost my Mum then. Really sad in so many ways to say goodbye to Richmond Village. This is a first-class team.

Reply from Nick Richards, Care Home Manager at Richmond Villages Letcombe Regis

Thank you so much for your lovely review and for taking the time to share your positive experience of the Care Floor.
Your mother was very much a part of the Richmond family and it was a pleasure to care for her.

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Review from Denise H (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With my mother's increasing dementia, living in their own home became very difficult for both my parents. They moved to an assisted living apartment in 2015. As my mother worsened, she moved into the dementia unit, around the corner from their apartment. My father was able to be with her every day and
take her for meals. She died in 2017. The quality of the care she received during her stay and in her final days was of a very high standard with genuine warmth and affection, combined with excellent nursing care. She was always treated with respect and gentleness. My father's own condition worsened and in 2019, he moved into the 24-hour nursing care unit as the support provided by the domiciliary carers was no longer enough. In the unit, he is looked after with genuine affection, warmth and with a great deal of respect. He is not fitted into a system, but the system is tailored to his needs and wishes as much as possible.

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Review from J R (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are helpful and cheerful. Should be paid sick pay. More carers would help to take the pressure off the already overworked staff. It's unacceptable that patients should have to wait to be taken to the toilet. Glad to see from this month patients from Sycamore and Maple are being taken out
on little trips.
More carers for the bedtime period needed one carer in the lounge area when patients in there. Think about strips between carpet/lino patient got stuck there and fell over trying to get her walker over it.

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Review from Annabel H (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother, lived in the Maple Dementia Unit at Richmond Letcombe Regis for seven years before she passed away peacefully aged 95. We visited her regularly and, over all this time, the carers were consistently patient and helpful to all the residents in Maple, however challenging the situation. We admire
them all greatly and are deeply thankful for the long hours they put in caring for people with dementia - no easy job. All the staff on Maple - carers, cleaners, nurses, those serving tea and coffee etc - were invariably friendly and caring to both residents and their families. We so appreciate the gentle and loving care all the staff gave our mother daily. From the outset we were made to feel welcome and we could see our mother felt safe and loved throughout her years in Maple, and could not have been happier or more peaceful during the last years of her life. With many thanks.

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Review from Olivia H (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother lived in the Maple Dementia Unit at Richmond Letcombe Regis for seven years before she peacefully passed away aged 95. We so appreciate the gentle and loving care all the staff gave our mother daily. We visited her regularly and overall during this time, the carers were consistently patient
and helpful to all the residents in Maple, however challenging the situation. We admire them all hugely and are forever grateful for the long hours they put in looking after people with dementia - no easy job. All the staff - carers, cleaners, nurses, those serving tea and coffee etc - were always friendly and caring to both residents and their families. From the outset, we were made to feel so welcome and our mother could not have been happier or more peaceful during the last years of her life.

Reply from Simon Jones, Senior Village Adviser at Richmond Villages Letcombe Regis

Many thanks for taking the time to provide us with such positive feedback.
The Letcombe Team pride themselves on providing high-quality care to both residents and families. Your feedback is important to us as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
It has been a pleasure caring for you all.


Julie Hamill

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Review from Alison S (Daughter of Resident) published on 22 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the team in Sycamore is fantastic. I cannot thank them enough for the care they give to my father. He is probably not the easiest resident with his increasing dementia, but the patience and genuine kindness shown by the staff is amazing. They treat him with dignity and respect at
all times. I am so grateful to them for everything they do.

Reply from Peter McClean, Deputy Care Home Manager at Richmond Villages Letcombe Regis

Thank you very much for your kind words. Your father's needs, like those of the other residents, are central to the safe and effective care that the team strive to deliver and they will greatly appreciate your positive feedback.

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Review from Marion A (Wife of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to the home from hospital four weeks ago. In that time he has gained strength and confidence due to the care and expertise of all the staff.

Reply from Julie Hamill, Care Home Manager at Richmond Villages Letcombe Regis

Thank you very much for your valuable feedback. It has been a pleasure providing care and support for both you and your husband. The care team work hard to meet all the needs of the residents and will be delighted to hear your comments.

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Review from Gillian A (Daughter of Resident) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have had lunch in this home a number of times during the past year, as a guest of one of the residents. The food is very disappointing and dull. The starter menu is repetitive with mediocre soups. The main courses appear to have been kept warm for some time so are often dry and unappetising, the vegetable
portions are small and very repetitive. The pudding menu often consists of tinned fruit salad and bought in puddings. I feel this home is taking advantage of its residents, many of whom are too elderly to complain.

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Review from J S (Relative of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the care home yesterday where I found all the staff on Sycamore and the main restaurant to be helpful and kind.
My relative was treated with kindness and dignity by many members of nursing/care staff and host/hostess at lunch. Thank you.

Reply from Julie Hamill, Care Manager at Richmond Villages Letcombe Regis

Thank you for taking the time to share your positive experience of the care floor, we strive to provide high-quality, person-centred care at all times. The care team will take pleasure in hearing such outstanding feedback about how they have treated your relative with dignity and kindness.

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Review from Mary B (Wife of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is sometimes lying on his bed looking very uncomfortable with legs on the floor when I arrive in the afternoon (and other friends have found him like this). Otherwise, he will be in his chair - sometimes with his bell out of his reach and unable to reach a drink. Today I found him wearing
pyjama bottoms and the last of his polo shirts - previously he has been wearing a shirt with spills all down the front. Today I found he had no spare clothes. After much enquiry, a carer brought back at least 5 shirts and 3 trousers and clean pyjamas from the laundry - some had been away for at least 5 days or more.

Reply from Nicholas Kelaher, Care Home Manager at Richmond Villages Letcombe Regis

I am sorry to hear of your concerns for your husband and his experience in the Care Home. We welcome the opportunity to improve our standards of Care and I will address these issues with the team to see how they have arisen. I hope, since the time of your comments, that you have found a significant improvement and trust that we will continue to strive for excellence in the care we deliver.

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Review from Karen P (Daughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been looking for a care home for a number of months as mum has dementia and needs support with her day to day living. Having researched a number of homes in the area, we decided to trial Richmond Village for an initial 2 weeks. 7 weeks later and we have agreed a permanent place for mum. All
the staff, without exception, have been fantastic - moving mum with dementia has not been easy, however, the support staff, care workers and nurses have all gone out of their way to ensure she has settled. They have always made time for us when we have visited with any questions and were very supportive in coming up with different options to try to support mum.


The home itself is excellent with on-site facilities such as a café and restaurant and Mum has been involved in a number of the social activities that are run for the residents such as crafts, music and supper evenings. Making the decision to use a care home is never easy, however, we are very happy with the care that she is receiving - thank you.

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Review from Ian H (Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run on very tight management with skilled and qualified staff.

Reply from N Kelaher, Care Home Manager at Richmond Villages Letcombe Regis

Many thanks for your kind review and recognition of our efforts to be the best and set the highest standards.

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Review from Jonathan E (Husband of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has lived in the "Maple" dementia ward since February 2015. The care home is in a low population density area which makes recruitment of suitable care assistants difficult. The problem is clearly exacerbated by financial constraints and the mental condition of the residents. Supervision is variable
in quality. The overall experience is barely satisfactory.

Reply from N Kelaher, Care Home Manager at Richmond Villages Letcombe Regis

Many thanks for your feedback and comments on our Care Floor. We welcome reflection and look for commentary to help us improve. We retain a very committed and genuinely caring team and over this past six months have recruited 8 new staff. We are providing a robust in-house training schedule, with an aim to improve the skill level of our carers and the overall quality of our care. I hope you will see these improvements and please let us know that we are making progress. Once again, many thanks.

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Review from Delia H (Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A delightful welcome awaits you and continues during your stay.


The design of the village is superb, gardens are immaculate. Heaven on earth.

Reply from Marie Rawlings, Senior Care Team Leader at Richmond Villages Letcombe Regis

Thank you for your lovely review, it was a pleasure caring for you.

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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Richmond Villages Letcombe Regis is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Richmond Villages Letcombe Regis is calculated as follows: ( (203 Excellents x 5) + (69 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 294 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Letcombe Regis is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (6)

Debbie

Debbie Paggett

Job Title: Village Manager

Joined: 2024

My mission is to curate an unparalleled living experience through every stage of the retirement journey," says Debbie, emphasising her commitment to fostering a vibrant and supportive community at Letcombe Regis.

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Natalie Cresswell

Job Title: Domiciliary Care Manager

Domiciliary care manager at Richmond Villages Letcombe Regis.

Claire

Claire Wheeler

Job Title: Senior Village advisor

Joined: 2024

Claire brings a wealth of experience in the property sector, having worked across both large corporate businesses and smaller independent agencies. With her appointment, Richmond Villages Letcombe Regis is eager to explore new approaches to its retirement living offerings.


Claire's enthusiasm for the role is evident in her commitment to getting to know the residents and building meaningful relationships with them. She believes that understanding residents' needs on a deeper level is key to creating a truly exceptional living environment. "Why wouldn’t anyone want to live here?" she remarked.

Paul

Paul Welch

Job Title: Senior Head of Hospitality

I have been with the company since Richmond Painswick was built, many years ago!


I was moved over to Richmond Villages Letcombe in the early build stage to help commission the Hospitality, Housekeeping and Laundry areas, and after a few years was promoted to Deputy Village Manager.


I really enjoy the role and meeting our residents, working alongside and supporting our fantastic staff, every day brings something different.

Carol

Carol Brunton

Job Title: Head of Activities

Hi, my name is Carol, and I am the activities and wellbeing manager at Richmond Villages Letcombe Regis.


I have been in this industry for around 18 years now. Started by caring for my nan for three years then Dom care, carer in care home, to what I am doing now. I have three children, two dogs and two cats. I love walking, cooking, and reading a book. Making a difference to those that live with us is a passion not a job. It can be very challenging at time but, so rewarding.

Nicky

Nicky Bickerstaffe

Job Title: Head of Care

Joined: 2025

With over a decade of leadership experience in the care sector, Nicky brings not just knowledge, but also stability to the team. “There’s room to grow here, and I’m looking forward to being part of that transformation.”
So far, the highlight of her role has been connecting with the residents. “Meeting the residents has been my favourite part. There was a lovely event recently ‘Glamorous Grannies’ and seeing everyone so engaged and celebrated was a really special moment.”


Looking ahead, Nicky is eager to focus on improving the quality of care through smarter working. “It’s about reviewing current practices and making things easier and more effective for the carers. When we support our team well, our residents benefit too.”

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