Richmond Villages Letcombe Regis

South Street, Letcombe Regis OX12 9RG
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9.6 75 Reviews
  • Richmond Villages Letcombe Regis, Letcombe Regis
Richmond Villages Letcombe Regis is an award-winning retirement village situated just 1 mile from Wantage next to a beautiful nature reserve. At the heart of the village is an award-winning care home, with a range of facilities not normally found in a care home.

Unrivalled facilities include a wellness spa with accessible pool, hydrotherapy pool, sauna, steam room, hair and nail salon, spa treatment rooms and gym, lakeside restaurant with bar and terrace, activities studio, library, various lounges, café and shop, bowling green and landscaped gardens.

The 53-bed care home provides nursing and residential-dementia care in a beautifully-presented environment. Each bedroom is tastefully decorated by a team of specialist interior designers and features an electric profiling bed, en-suite shower room, a range of furniture and TV, telephone and Wi-Fi access. Many enjoy views of the surrounding gardens and games lawn.

Residents are supported to live a healthy and happy life in the very best environment with dedicated and highly skilled teams of professionals. The care team are supported by the housekeeping team and the hospitality team who provide nutritious meals throughout the day, while the activities team ensures there’s never a dull moment at Richmond Villages Letcombe Regis.

Respite breaks are available for one week or more If you are a carer looking for a rest yourself but don’t want to be too far away from your loved one. It is possible to book these stays in advance. They also offer convalescence care – a short term stay in a care home environment when you need extra help to recover from illness, injury or an operation. They also offer assisted and independent living apartments.

Get in touch with the team to discuss their latest offers and promotions.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1695
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1895
  • RESPITE Self-Funded Residential Care: from £1845
  • RESPITE Self-Funded Residential Dementia Care: from £1945
  • RESPITE Self-Funded Nursing Care: from £1845
  • RESPITE Self-Funded Nursing Dementia Care: from £2145

Fees are all inclusive and include access to the Wellness Spa. All fees are subject to pre-assessment confirmation.

These prices are only a guideline, please contact Richmond Villages Letcombe Regis to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Debbie Paggett (Village Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.

Parking

  • Parking for both residents and visitors.

Richmond Villages Letcombe Regis Reviews (75)

Total of 75, showing 21-40
9.6

Richmond Villages Letcombe Regis has a Review Score of 9.6 (9.612) out of 10, based on 25 reviews in the last 2 years. Over all time Richmond Villages Letcombe Regis has 75 reviews.

Overall Experience

  • 56
  • 11
  • 4
  • 2
  • 2

Date Published

75
5
14
25
50

Review from G T (Respite Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have just come home from a two-week stay in Sycamore, Richmond Villages. My respite was for rest, relaxation and recuperation after taking a turn for the worse after a double hip fracture. It was all I expected it to be. All the nursing and care staff were absolutely wonderful and I thoroughly enjoyed
my stay. I was able to recuperate and go home feeling so much better. Thank you.

Reply from Sharon Snook, Interim Head of care at Richmond Villages Letcombe Regis

Thank you for your lovely words, G. I will feed this back to our team. We really enjoyed having you stay with us it was a pleasure.

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Review from David S (Son of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old Mum contracted pneumonia at the beginning of January this year while living at home and although she had received wonderful care when in hospital for 6 weeks she still was too frail to return home. At very short notice all the staff involved in admitting new patients at Richmond Villages,
Letcombe Regis did an amazing job in assessing her needs and making a room available to her for a three-week respite rest. When I arrived at the care home with my Mum all the staff were very welcoming. She has been in the care home for 3 days now and having met/spoken to several of the staff, as well as speaking with my Mum over the phone, I can say she is very well looked after by all the lovely staff and feels very safe in their capable hands, which gives both my Mum and I great peace of mind.

Reply from Sharon Snook, .Interim Head of care at Richmond Villages Letcombe Regis

Thank you so much for your kind words. We are happy to assist wherever we can and will continue to do so the staff are a great team here and are very fond of Mum.

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Review from L T (Daughter of Resident) published on 17 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved here I have had complete peace of mind knowing that she is very well looked after and is safe. She has all her needs fully met 24/7. All the staff are friendly and go out of their way to make her feel valued and treat her as an individual. When we have been around within the village,
several staff say hello and address her by name. The design and decor of the main areas is fantastic and provide a variety of seating areas for you to sit quietly or to be able to chat if you so wish. I highly recommend Sycamore, the nursing unit here.

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Review from S L (Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff, very well looked after. Food is good home comforts and facilities are excellent. I love the tranquillity of the village a perfect place for my retirement worth the money. Family and friends are always welcome. I am free to come and go as I please which wasn’t the case in other care
homes. The care floor is divided into two sections one for general nursing care and the other being for dementia. This works as the separation allows the nursing area to be calm and quiet.

Reply from Damian Fairclough, Senior Village Adviser at Richmond Villages Letcombe Regis

Many thanks for your feedback and positive comments. It is lovely to know that you enjoy the setting of the village and feel at home and settled. It is so nice to have you with us. Damian

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Review from Mark J (Son of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Village was chosen for my father for many reasons but one very importantly was for the ability to add additional care as and when it became necessary, which we knew it would be. When the time came, we were told, in fact we were always kept informed of any issues, the time for additional care
being one of them. His care requirements increased very rapidly and very dramatically but were arranged immediately and without fuss. The culture is one of nothing is too much trouble and any needs however big or small will be and were dealt with in an effective and efficient manner. My father’s last weeks after a long and fruitful life were made comfortable, painless and calm by the attention of not only his family but also most particularly the care, commitment and sensitivity of the staff be they the care staff themselves or the office staff.

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Review from C S (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My parents have been residents for two years and during that time the food has deteriorated massively. They are sometimes unable to eat the meals.
The laundry is also a big issue as they have had to replace a large number of jumpers, blouses and trousers which have shrunk.
The cost of the accommodation
is not cheap and this added expense is very stressful for them.
The staff are lovely, however, a large number of long term staff have recently resigned.

Reply from Ian Robertson, Village Manager at Richmond Villages Letcombe Regis

Thank you for your honest review, we take all feedback seriously and I'm sorry our services have let you down. Please be reassured that I will be discussing your concerns with the relevant departments. Thank you once again.

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Review from G B (Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Due in part to an unprecedented amount of experienced personnel leaving over the last few months, remaining employees have been under a great deal of pressure. Nonetheless, every effort is made in all departments to ensure residents are well cared for, albeit in some cases with limited resources. Supper
club, bistro evenings and etc. are well received and special occasions are adequately catered for. However, everyday meals are often below the standard one would expect for the money we are paying. The spa and other activities are well organised, with varied entertainment to suit all tastes. However, a meeting/indoor games room large enough to be fit for purpose is required; it’s unsatisfactory to be using the restaurant for all in sundry. Laundry has at times been questionable and several of our jumpers, trousers and blouses have shrunk, which means added expense in buying new clothes. Statistics are important, but actions speak louder than words.

Reply from Ian Robertson, Village Manager at Richmond Villages Letcombe Regis

Thank you for your honest review. Please be reassured that we take all feedback seriously and your points with be discussed with the relevant teams. Thank you again.

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Review from Lynne B (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been over six months since Mum moved into Richmond Letcombe Regis on a permanent basis and she has settled in so well there. The rural location is peaceful and beautiful, which is what Mum was used to at home, so I am sure that has helped. The lovely gardens and facilities within the village
more than meet her needs and ours and the onsite cafe helps make visiting a pleasure.
Whilst the setting and village are just perfect it's the staff at Richmond Letcombe that really makes it home for mum and so reassuring for us. They are incredibly caring, thoughtful and patient and now feel like an extension of our own family, we are truly grateful to them all.

Reply from Ian Robertson, Village Manager at Richmond Villages Letcombe Regis

Thank you very much for taking the time to write such a kind review. We are so pleased to hear that Mum has settled in well and is happy here in Letcombe Regis. Our gardens are bursting with life and we hope you continue to enjoy them during the summer months!

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Review from Marion S (Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and myself have lived here for almost two years in one of the independent living apartments. We really feel as if we have been on holiday in a beautiful part of the country for the whole two years. We have fabulous opportunities for walking, bird watching and communing with nature.
The activities
team put on various events including visiting musicians, singers and dancers, car shows etc.
I have also started several new hobbies that I've not had time for in the past.
We have found that you can be as independent as you wish, if you are able, in the knowledge that there is support when you need it. We have recently needed regular help from carers and they have been very caring and friendly whilst knowledgeable and professional.

Reply from Ian Robertson, Village Manager at Richmond Villages Letcombe Regis

Thank you for your kind review, we really appreciate you taking the time to write and let others know of your experience. We're delighted to hear that you're happy here and that you have found lots to keep you occupied, we strive to try and cater for all tastes as best we can. Thank you once again and we hope you continue to enjoy living here in Letcombe Regis!

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Review from Richard D (Brother-in-law of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law had found living on her own in London to be too difficult and challenging and asked us to find a care home near to where we live. It didn’t take us too long to discover that Letcombe Regis Richmond Village offered all we (and she) were looking for.
It is beautifully appointed in it's
own lovely grounds and has so many facilities to offer residents. Our meetings with the team there were always conducted very professionally and also with great kindness.
My sister-in-law became a permanent resident in September 2022 and since then everything about the home has confirmed that our choice was correct.
She is so well cared for, has a lovely room overlooking an area of natural woodland where she enjoys observing nature from the large windows in her room.
She was a little uncertain about everything in her first couple of months but is now really loving it - involving herself in flower arranging, cookie baking and various music events.
A great home and a perfect choice.

Reply from Josephine Gray, Head of Care at Richmond Villages Letcombe Regis

Thank you for your kind review. It is a pleasure having your sister-in-law with us and very rewarding to see her improve and take part in all aspects of life on the care floor and beyond.

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Review from Alan M (Respite Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks at the Richmond in Letcombe Regis recovering from a major back operation in February 2023. The main purpose was to have care on hand if the wound in my back did not heal properly and to avoid all lifting and major effort as I got back to walking again. The care I received from staff
at the home was excellent. Members of staff were, without exception, extremely helpful, supportive and friendly. As my walking improved, I was able to get out for walks in the beautiful Letcombe Brook Valley. Towards the end of my stay, I could venture out onto the adjacent nature reserve. I was also able to go to the on-site cafe, which is open to those staying in the home as well as villagers and visitors. As a place to recover from an important operation the Richmond in Letcombe Regis was ideal. The only significant problem which I had was the poor mobile phone reception which appears to be a problem in all the villages along the foot of the Downs.

Reply from Josephine Gray, Head of Care at Richmond Villages Letcombe Regis

Thank you Alan for your review. I am pleased that you had a pleasant experience at Letcombe Regis and that you were able to recover from your operation with the support of our team.

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Review from Evelyn H (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular family member visitor over the last 5 years I can only describe Richmond Villages Letcombe Regis care home as truly outstanding both professionally and supportive to their residents. Management, the care teams and nurses have to undertake very difficult challenges night and day associated
with the nature of the illness and this certainly stands out due to the quality of the care given, the compassion and professionalism. All staff appear to go above and beyond their daily tasks making sure Richmond is a very cheerful and secure place for the residents to call their home. The resident's happiness and welfare are of paramount importance and this appears to be constantly adhered to. Due to the constant expertise and dedication from all staff members whichever field they work in Richmond Villages Letcombe Regis has grown from strength to strength in recent years overcoming certain hurdles ie COVID and I have no doubt whatsoever this will continue in the future constantly making improvements and progress where it is required.

Reply from Josephine Gray, Head of Care at Richmond Villages Letcombe Regis

Thank you Evelyn for your review. It is a pleasure to look after your mother and all the team are very fond of her. We appreciate your comments and the time you have taken to send such a lovely review. Our aim is for all residents to receive the highest standard of care and for all relatives to feel confident while entrusting us with their loved ones. Thank you.

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Review from Ann L (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Letcombe Regis has a great deal to offer it's residents. Within large grounds, there is a spa with large swimming pool, gym and three seated exercise classes.
There are many interesting activities available which include a book club, discussion groups and memory games and also craft activities,
all of which allow for plenty of social interaction. There is a choice between living independently or with additional support where necessary.

Reply from Ian Robertson, Village Manager at Richmond Villages Letcombe Regis

Dear Ann, thank you so much for your kind review, we really appreciate you taking the time to share your thoughts. I'm delighted to hear that you are pleased with our range of facilities and activities, we are constantly striving to create a fun and vibrant community for all so if you have any ideas or suggestions please do let us know.
Thanks again!

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Review from Hamish M (Husband of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is as contented and comfortable as she could be away from home. Her care and nursing needs (advanced Parkinsons) are attended to with competence, patience and good humour. Additional services (food, laundry etc) are of a high standard. A greater opportunity for residents to spend time outdoors
would be good; as would a lesser dependency on agency staff.

Reply from Ian Robertson, Village Manager at Richmond Villages Letcombe Regis

Dear Hamish, thank you for your kind words, we're so pleased you're happy with your wife's care here in Letcombe Regis. Thank you also for your suggestions, we will take those on board and be in touch. Thanks again.

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Review from Amanda K (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged directly from the hospital to Maple Ward in July 2022 and remained there until his death in October 2022. He received the most exemplary standard of care whilst there. At the same time, my mother moved into a flat within Richmond Letcombe and was able to visit Dad as many times
as she wished each day. I also live reasonably locally, so we were both regularly dropping in on him unannounced. Every time we visited, often without notice, we saw that Dad was being treated with kindness, dignity and complete professionalism. His favourite radio channel was always put on for him, and he was always beautifully turned out in his own clothes and surrounded by pictures and books from home. He regained a significant amount of the weight he had lost in the hospital, the staff taking every measure to ensure he ate and drank well. We can't thank the team on Maple Ward enough for ensuring that Dad's final days were as peaceful and dignified as one could ever hope for.

Reply from Josephine Gray, Head of Care at Richmond Villages Letcombe Regis

Thank you for your review. It was a pleasure to look after your father and the family as a whole and to support you through that difficult time.

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Review from P P (Partner of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old partner received a diagnosis of dementia in May 2022. He had respite in Maple Ward Letcombe Regis and I was very impressed by all aspects. I cannot comment on the meals because I was not present but I thought all other aspects of his care was exemplary. He was a resident from 4th to 16th
November 2022.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Letcombe Regis

Thank you for your kind review. It is so lovely to hear you describe the care your partner received as exemplary, we are glad that we were able to offer the support you both needed at that time.

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Review from Annie S (Daughter of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to Richmond Villages Letcombe Regis, it was a whirlwind of action! My father was ready to be discharged from hospital and needed more end of life nursing care than we could provide at home. My initial contact was so positive and helpful and dad was whisked from hospital to
Richmond within 24 hours. The staff looking after him were forward-looking and understood every need. Their kindness in maintaining his comfort and dignity I will not forget. Even after his passing away, he was treated with the utmost respect. The whole experience has been hugely positive and knowing that Dad had a pain free and peaceful last 10 days has been a great comfort. Thank you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Letcombe Regis

Thank you for taking the time to leave us your comments. We are so sorry for your loss but are glad to hear that you took comfort in knowing how well your Father was cared for in his final days. Thank you again for taking the time to write your review.

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Review from J K (Sister of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

The nursing staff lead did not understand what palliative care of the dying involved. There was no preparation to receive the resident and no forward plan of the possible needs of the resident. The nursing and care staff did their best, but the overall impression was that BUPA were cutting corners and
saving costs.

Reply from Gale Reece, Head of Care at Richmond Villages Letcombe Regis

Regarding your recent experience in our care setting. Clearly, our care did not meet your expectations. For this, I do sincerely apologise for the negative experience that you had with our care team. I am very sorry to learn of your experience and can understand how upsetting this has been for you and your family. I also want to assure you that we take these concerns very seriously and this is not the patient/family experience we strive for.

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Review from Lauren H (Granddaughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My grandparents were at this care home from summer 2018 until May 2021. At first, we believed it was a nice place - it certainly is in a lovely setting. But from July 2020 until my grandparents moved to another care home in May 2021, Mum and I had ten months of hell, trying to improve the food (which
was of poor quality, poorly cooked and poorly presented), the temperature of the food (the food was being served cold - it was eventually sorted after three months of complaining), communication (which was poor all throughout the pandemic, with communication only happening when we got in touch, requesting an update). Residents were left with no hot water in their bathrooms for three weeks and we were told that it was difficult to rectify because of the pandemic. Management was consistently dismissive of complaints, even the Managing Director of Richmond Villages was dismissive. Terrible care home.

Reply from Phillippa Cook, Village Manager at Richmond Villages Letcombe Regis

We are sorry to read your review. The welfare of our residents and team are always our priority and we strive to ensure that they are safe and happy. Please be assured again that when you raised your concerns at the time we listened and addressed your concerns and implemented changes. We have also put measures in place to ensure that if we are faced with this situation again we are able to rectify any issues quickly.

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Review from M K (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Due to the unavailability of an NHS bed, I was discharged from hospital. Based on the discharge notice I was incorrectly assessed a needing for category 5b nursing care for 2 weeks. I did not need assistance with dressing, washing, toileting or mobility so they should have returned me to the ALU.

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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Richmond Villages Letcombe Regis is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Richmond Villages Letcombe Regis is calculated as follows: ( (203 Excellents x 5) + (69 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 294 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Letcombe Regis is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (6)

Debbie

Debbie Paggett

Job Title: Village Manager

Joined: 2024

My mission is to curate an unparalleled living experience through every stage of the retirement journey," says Debbie, emphasising her commitment to fostering a vibrant and supportive community at Letcombe Regis.

No image found

Natalie Cresswell

Job Title: Domiciliary Care Manager

Domiciliary care manager at Richmond Villages Letcombe Regis.

Claire

Claire Wheeler

Job Title: Senior Village advisor

Joined: 2024

Claire brings a wealth of experience in the property sector, having worked across both large corporate businesses and smaller independent agencies. With her appointment, Richmond Villages Letcombe Regis is eager to explore new approaches to its retirement living offerings.


Claire's enthusiasm for the role is evident in her commitment to getting to know the residents and building meaningful relationships with them. She believes that understanding residents' needs on a deeper level is key to creating a truly exceptional living environment. "Why wouldn’t anyone want to live here?" she remarked.

Paul

Paul Welch

Job Title: Senior Head of Hospitality

I have been with the company since Richmond Painswick was built, many years ago!


I was moved over to Richmond Villages Letcombe in the early build stage to help commission the Hospitality, Housekeeping and Laundry areas, and after a few years was promoted to Deputy Village Manager.


I really enjoy the role and meeting our residents, working alongside and supporting our fantastic staff, every day brings something different.

Carol

Carol Brunton

Job Title: Head of Activities

Hi, my name is Carol, and I am the activities and wellbeing manager at Richmond Villages Letcombe Regis.


I have been in this industry for around 18 years now. Started by caring for my nan for three years then Dom care, carer in care home, to what I am doing now. I have three children, two dogs and two cats. I love walking, cooking, and reading a book. Making a difference to those that live with us is a passion not a job. It can be very challenging at time but, so rewarding.

Nicky

Nicky Bickerstaffe

Job Title: Head of Care

Joined: 2025

With over a decade of leadership experience in the care sector, Nicky brings not just knowledge, but also stability to the team. “There’s room to grow here, and I’m looking forward to being part of that transformation.”
So far, the highlight of her role has been connecting with the residents. “Meeting the residents has been my favourite part. There was a lovely event recently ‘Glamorous Grannies’ and seeing everyone so engaged and celebrated was a really special moment.”


Looking ahead, Nicky is eager to focus on improving the quality of care through smarter working. “It’s about reviewing current practices and making things easier and more effective for the carers. When we support our team well, our residents benefit too.”

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