What types of Care is Richmond Villages Witney registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Richmond Villages Witney?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Villages Witney to the centre of Witney?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Richmond Villages Witney care home, Coral Springs Way, Witney, Oxfordshire OX28 5DG

Review from Anthony W (Resident) published on 15 July 2025
Submitted via Website • Report

Overall Experience

Very pleased with the staff in general although the shortage of staff is a problem when you need support urgently.Food is an issuu
from my understanding . Basically it's too much.overall I have been here for 2 years. The nurses are very helpful

Reply from Martin Crick, Village Manager at Richmond Villages Witney

Many thanks for taking the time to complete the survey, and great to see that overall you were satisfied with your stay on the care floor. I know that a member of the team has already had conversations with you in terms of the areas we could improve upon. Looking forward to catching up with you to ensure your satisfaction improves. Kind Regards

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Review from Carole B (Resident) published on 21 May 2025
Submitted via Website • Report

Overall Experience

I have been to other care homes and Richmond Village Witney is very good. When I came to look around with 2 friends we were greeted and made to feel welcome. Even my friend said she could see me being happy here. After our show round we stayed for lunch and the outside grounds are fantastic. I came

for 3 weeks respite in January to try it out and everyone is so helpful and caring and cheerful. Having had such a great stay I decided to move to Richmond care home permanently and moved in at beginning of April to a beautiful room that I am over the moon with. There are facilities for the hydro pool and sauna which are great and lots of activities to get involved in plus trips out and supper clubs and entertainment. All the staff from the housekeepers, carers and up to the management are very helpful and you can speak to the manger at anytime if you wish to - and I was very honoured to be invited onto the mangers table at the monthly supper club. Also I am making lots of new friends.

Reply from Martin Crick, Village Manager at Richmond Villages Witney

Thank you so much for your positive review and your energy/willingness to be involved here at Richmond Village Witney. On behalf of the team it is great to see you embracing so many activities and making new friends here, living your best possible life.

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Review from B S (Daughter of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience

After a period of 8 years living independently at Richmond, Mum was unexpectedly moved on to Willow floor for palliative care in December 2024.

The staff were caring, helpful and sympathetic. They took an interest in her previous life and endeavoured to keep her comfortable during her last few weeks.

They took time to find foods and textures which she could manage to consume. Our family were happy with the care Mum received and also the support for her relatives.
Thank you.

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Review from J R (Daughter-in-law of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience

After 3 years in the care floor the only word I can use to describe the care received is poor! There are some excellent carers, although they appear to be given very little support and guidance! We have had lots of lost property - new clothing brought in and lost! New clothes ripped then stuffed in

the back of drawers. Communication is a very big problem, emails ignored, concerns from family not addressed! Or when chasing up issues we then discover yet another member of staff has left - over the 3 years there has been several changes of head of care leading to lack of continuity. RVW - rather than using a 'use it or lose it' approach, are much happier using 'let's ensure they lose it as quickly as possible' such as using a hoist rather than encouraging residents to walk. My family member was told to use his pad when asked to go to the toilet! There is a certain lack of independence and lack of dignity. Richmond Villages and BUPA all seem to be happy with this lack of care!

Reply from Denise Cleaver, Head of Care at Richmond Villages Witney

I'm very sorry to read your comments surrounding your father's time in our care home. To help us investigate further and provide some clarity on the issues you have raised, please could you contact me at your convenience. We are surprised to receive this feedback now, following your father's departure in November 2024 and we want to ensure we address all your concerns thoroughly. Kind regards, Denise

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Review from R M (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience

The grounds, buildings, and facilities here are beautiful, but more importantly, the quality of care my poor old mother is receiving is fabulous. She has very advanced dementia and needs a high level of support 24/7. It is a great comfort to us to know that she is getting this and we are beyond grateful

to the gentle and patient care staff that work so hard looking after her.

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Review from C T (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience

Mum was the 4th resident to arrive at Richmond Witney. She moved into an independent living flat and immediately settled, making new friends and becoming an ambassador to champion the BUPA care pathway the villages represent. In the last 9 years, she has followed that pathway after 8 years of independent

living to a year in assisted living and now on to the care floor. I have experienced nothing but kindness and compassion for her since her mental health began to decline. All departments have really cared about her, the girls in hospitality missed her when she could not make it down for meals, the housekeeping team were caring and kind to her, especially two in particular and the dom care team were wonderful at popping in to check on her if they were passing, spending time with her and collecting her meals for her, with special thanks to three girls in particular not to mention the lovely girls on reception and the senior team. You have all helped in her journey, thank you.

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Review from Chris H (Son of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience

My parents moved to Richmond Villages in December 2021 and since then have experienced independent, assisted living, and nursing care.
The consistent wonderment is the care exhibited by members of staff and their willingness to go the extra mile to support residents and enable them to have as fulfilling

lives as possible. The team recently laid on a 'Wedding Breakfast', including decorating the table, making a cake and facilitating a live link, so that my Mum was able to celebrate, with her friends, the wedding of her eldest granddaughter which she couldn't attend in person.
I've come to the conclusion that the only thing that truly matters for the wellbeing of our loved ones is the 'well-spring of care' for others exhibited by staff. The senior management team of Bupa, the Richmond Villages group, and care homes everywhere, should recognise that this alone is their single greatest asset and do their utmost to nurture and sustain those staff who embody it. My respect to you all.

Reply from Martin Crick, Village Manager at Richmond Villages Witney

Thank you for taking the time to recognise the team here at Witney for going that extra mile. I certainly feel that I have a talented and caring team and greatly appreciate your comments, which I will share with them. It was great to see Mum's enjoyment of her granddaughter's wedding on the live link and to celebrate at a distance.

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Review from Margery R (Respite Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience

I recently spent 16 days in the Willow section of Richmond Villages Witney enjoying a period of respite care following a couple of falls at home. The staff made me feel very welcome and were unfailingly kind and polite. The catering was excellent and I was even able to treat myself to the resident hairdresser,

nail technician and physiotherapist. Obviously, I looked forward to returning to my own home. But my family commented on the fact that I left Richmond Villages looking fitter and more relaxed. All in all, this was a very positive experience.

Reply from Martin Crick, Village Manager at Richmond Villages Witney

Thank you for taking the time to write a review when you stayed with us for respite care recently. It is great to know you returned home more relaxed and fitter from a positive experience. So glad you enjoyed the food, the team plus the hairdressers and nail bar.

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Review from Fiona W (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience

My father suffered a fall and subsequent ill health and as a result, required additional care at Richmond Village. He was unable to return to independent living and had respite care on the Willow Ward. The team on Willow were amazing, so kind and helpful. They played a big part in getting him back to

independent living. I cannot praise them enough.

Reply from Martin Crick, Village Manager at Richmond Villages Witney

Thank you for taking the time to write a review, we appreciate your comments which have been shared with the team on Willow. It's great to know you found the team amazing, helpful and kind. Great to know your father is back to independent living.

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Review from S M (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience

My friend was in Richmond for 3 weeks. I found the whole experience amazing. The staff are so friendly and helpful - nothing was too much trouble. I appreciate the fact there is an open-door policy.

Reply from Martin Crick, Village Manager at Richmond Villages Witney

Thank you for taking the time to relay your experiences whilst staying at Richmond Witney. The team and I are delighted that you had an amazing experience. Kind Regards, The Witney Team.

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Review from B B (Resident) assisted by family/friend published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience

I loved living independently within Richmond Villages Witney whilst my wife was still with me. I tried the assisted living but it did not meet all my needs. I moved to the care floor to have nursing support. I have a lovely room and am very happy - it has been redecorated and furnished with the help

of the staff and it now feels very lovely. I still have an element of my independence which I make use of to keep in touch with my friends and life around the village. The care staff are very cooperative and friendly and the nursing team take great care of me. I am very happy living here with the support of a great team.

Reply from Martin Crick, Village Manager at Richmond Villages Witney

I am delighted the team at Witney have helped support your transition onto the care floor after independent and assisted living. Equally, it is great to see you are happy and enjoying the facilities, your friendships and the support you receive from the care and nursing team. Thank you for taking the time to publicise your comments.

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Review from Jo S (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience

Dad has thrived being on the care floor for the last 10 months having moved from his independent living apartment. His health and mental well-being is much improved and he enjoys making the most of the facilities available at Richmond. He partakes in the varied activities including exercise classes,

bridge and social events whether on the care floor or downstairs with the independent/assisted living community. The staff (care, hospitality, domiciliary and activities) are excellent and very friendly, caring yet respectful. Dad has a lovely room overlooking the grounds and is enjoying his days here. For us as a family, it gives us peace of mind that he is well cared for and happy.

Reply from Carla Timms, Senior Village Adviser at Richmond Villages Witney

It is our pleasure to see your dad enjoying all the activities he participates in. Thank you very much for your kind words.

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Review from Richard B (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

Very pleased to see a significant improvement over the last few months. More staff and better management, the staff now have time to care for their residents as well as looking after the basics. I and Mum are much happier all-round now, well done to the new regime.

Reply from Joanne Hughes, Village Manager at Richmond Villages Witney

Thank you very much for the review and I will be sure all the staff are aware of your compliments regarding the changes they have made and commitment to the residents.

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Review from Liz B (Wife of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience

My husband spent a week in Richmond Village Witney and was very well looked after. He enjoyed meeting new people and the company. The activities provided were most enjoyable and stimulating. He will be happy to stay again when I have some much needed respite.

Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Witney

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your husband was well looked after in our care and that he enjoyed our activities. We are looking forward to see you again.

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Review from R W (Daughter of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience

My father has spent two years at Witney on the dementia ward. I found the carers to be kind and friendly towards him, always very respectful and after a shaky start (there was a high turnover of staff) my dad settled in very well. Communication by the carers is excellent, regularly phoning or emailing

regarding his health especially when Covid19 prevented visiting. My father is now being moved to be in my mother's care home and the staff seem very sad to see him go.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Witney

Thank you for your lovely review. We are sad to see your Father leave our care at Witney but are equally happy knowing he will get to spend time with his wife. Thank you again for choosing Richmond Villages to care for him for the last two years.

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Review from S B (Wife of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience

My husband moved into the nursing care unit in May. He moved later into dementia care for more activities. He tells me that all the staff are kind and helpful and I have found that too. His room and all the public areas are attractive and spacious. The laundry service though is not good. Several of

his things have been lost and sometimes when I visit he is not wearing his own clothes, although they are named.

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Review from Michael M (Son of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience

Very professional and approachable.

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Review from Bill M (Respite Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience

Without exception the members of the staff/management I have met have all provided excellent service in what is very challenging work. All have been very attentive, helpful, cheerful and uncomplaining. It is a pity that you have to rely on so many agency workers who, while they are good people and competent

workers, some lack the experience and knowledge of the permanent staff. My only marks below excellent were for room and food and drink. Neither are meant to be serious criticisms. For the room, the bathroom floor was not laid properly and floods as a result. A carer provided a simple practical mitigating solution; put your feet in the bowl while showering and the bowl collects most of the water. Also, due to my height, I found it difficult to locate a chair high enough for comfort. With regard to the food and drink, the food is perfectly acceptable if the choice a little limited. But to expect Cordon Bleu would be unrealistic and ungrateful. Should I not survive my dotage unscathed, I will happily return.

Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Witney

We appreciate you taking the time to leave us your comments. It is lovely to hear that you had a positive stay with us and that you found our staff to be attentive, cheerful and helpful. Thank you for choosing Richmond Villages Witney for your stay.

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Review from Linda N (Sister of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience

My sister was in the nursing home and received end of life care.
The nursing and care staff provided compassionate and professional care to her and the rest of the family who were able to spend time with her.
There was humour but also a very knowledgeable and professional level to her care, but the

rest of the nursing home team including hostesses and housekeeping were very friendly.
The room overlooked a wonderful view of the grounds and pond.

Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Witney

We appreciate you taking the time to leave us your comments. It is always nice to hear words like compassionate and professional being used to describe our care. We are sorry for your loss but hope you will go away from this feeling like your sister received the best possible care.

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Review from Andrea W (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience

The staff at Richmond, Willow nursing floor have gone well above and beyond to care for my mother. They are so kind and understanding of her needs, her increasing frailty and sometimes confusion. They put themselves out to listen and care and I have been most impressed and encouraged. Thank you all

so much.

Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Witney

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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