Richmond Villages Witney

Coral Springs Way, Witney OX28 5DG
Review Us
9.5 65 Reviews
  • Richmond Villages Witney, Witney
Discover a stunning care home set within a vibrant retirement community at Richmond Villages Witney.

The community is designed to enhance the health, happiness, and wellbeing of its residents. With a wealth of services and facilities available on-site, the village offers a lifestyle that promotes independence and social wellbeing.

The luxury Bupa care home provides exceptional dementia, nursing, and residential care in a beautifully presented environment. Each room is tastefully decorated by specialist interior designers and includes electric profiling beds, comfortable yet contemporary furniture, en-suite shower rooms, a television and telephone. Richmond Villages Witney also features an exquisite selection of Independent and Assisted Living Apartments in the wider village.

Residents benefit from outstanding amenities including a wellness spa with a swimming pool, spa pool, steam room, sauna, spa treatment rooms, nail bar, and hair salon. The village also features a restaurant, elegant lounges, a café-bar, library, activities room, and expansive landscaped gardens with a games lawn and wildflower meadow.

Residents at Richmond Villages Witney are supported in living a healthy and happy life in the very best environment with a dedicated and highly skilled care team who are on-site 24/7. The care team is supported by the hospitality team to provide delicious and nutritionally balanced meals, while the activities team organise a wide range of daily activities from art classes and floristry to quizzes and seated chair exercises.

Richmond Villages Witney also offers convalescence stays and respite breaks for those in need of short-term recovery or rest.

For further information or to arrange a visit, contact the friendly Village Advisers. The team looks forward to welcoming new residents to the community.
Show Richmond Villages Witney on the Map

Care Provided by Richmond Villages Witney

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1540
  • Self-Funded Nursing Dementia Care: from £1658
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1790
  • RESPITE Self-Funded Nursing Dementia Care: from £1918

We use a bespoke Residential, Dementia and Nursing banding based on individuals needs and wishes - to determine this we request a Pre Admission Assessment and discussion with yourselves.

The price(s) shown are provided by the care home. Contact Richmond Villages Witney for full pricing details and T&Cs.

Contact Richmond Villages Witney to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Richmond Villages Witney to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Martin Crick (Village Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017

Room Information

  • Single Rooms (63)

Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.

Parking

  • Free visitor parking is available on-site.

Richmond Villages Witney Reviews (65)

9.5

Richmond Villages Witney has a Review Score of 9.5 (9.458) out of 10, based on 22 reviews in the last 2 years.
Over all time Richmond Villages Witney has 65 reviews.

Overall Experience
  • 55
  • 8
  • 1
  • 0
  • 1
Date Published
  • 65
  • 12
  • 17
  • 22
  • 43
Reviewer Connection to Richmond Villages Witney
  • 20
  • 13
  • 7
  • 7
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 1-20
Review from Philip G (Respite Resident) published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff been very friendly and helpful with advice that has been very helpful. Only found shower water pressure too strong but am 85. Nice meadowland walk to use, could even use for a holiday.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyI really do appreciate the time you have taken to write a review and so glad that you enjoyed your stay in every aspect at Richmond Village Witney Care Home.
Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline T (Daughter of Resident) published on 5 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been on the care floor at Witney since January 2024; she had moved into the village as an independent lady in 2015 during the building phase and then to assisted living 8 years later. Throughout her journey at Richmond Village Witney she has experienced nothing but genuine care and help. All
the staff have been exemplary from the team helping to buy and sell her various properties, the dom care team on assisted living and all the care staff on Mulberry. They take everything in their stride, are calm and caring. I am fully informed of how Mum is by email and calls if necessary. Everyone is friendly and approachable, the girls who come into clean always have a chat too. I can visit at any time which fits in with my schedule too.
Reply from Carla Timms, Senior Village Adviser at Richmond Villages WitneyWe very much appreciate your kind words Caroline, we will ensure they are shared with the team.
Many Thanks
Carla
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B G (Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Richmond Villages for 3 weeks respite care after a debilitating illness. I came in a very weak state but in those 3 weeks with the care staff and excellent food I am leaving well on the way to a full recovery.
On the negative side my biggest complaint was my bed which was so uncomfortable
that I had very little sleep. My one observation of the daily meal routine is that supper at 5 pm through to breakfast usually after 9 am is too long between 2 main meals, although I appreciate there are always drinks/snacks available.
My final praise must go to the hospitality staff who brightened up each day.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to write a review and praise our team who supported you during your recent respite stay. I take on board your comments about the comfort of the bed, which I shall discuss with the relevant team.
Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian F (Respite Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All very good, staff and facilities are fine. My time there was fine.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to write a review, the team and I are delighted that you have enjoyed your respite stay
Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nuala B (Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am blessed to have been nearly a year on the care floor at Richmond Villages Witney. I have been happy and cared for and even loved. These many women and men do something truly honourable: they clean up, they laugh, they bandage, they administer care and hope and wisdom. They work wonderfully as a
team - the carers, nurses, hostesses, activities team and management. They do all this for me and every resident here - giving meaning to the term "patient-centred care". They wipe our tears, hold our hand, and 12 hours a day and 12 hours a night, they remind us there is life and joy still to be had. I thank them all, truly, and recommend the care floor with all my heart.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for your kind comments, we as a team are truly delighted to have you here with us. Your positivity, happiness, determination and joy is endless.
Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary A (Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall general care very good.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to write a review on Richmond Village Witney Care Home and glad to see that the majority of your scoring has been 5. We will work with you to improve your satisfaction on areas below 5!
Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane A (Daughter-in-law of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 99yr old mother in law moved to Richmond Village for an initial 3 week respite stay after a couple of falls. We extended this weekly for a while and eventually decided to make the move permanent. This was because we realised that the fantastic care package offered and tailored to individual needs
was exactly what she needed and beyond what we could find elsewhere. She had a room overlooking the croquet lawn. Staff really are very discrete and hard working. The senior nursing staff helped with a health care application. There is a regular programme provided by the Activities team who encourage residents to join in but there is no pressure to participate. She was very particular about her food but found very little which wasn't to her taste. The restaurant staff were always friendly. Visiting family often commented it was like an hotel. Moving to Richmond was absolutely the right thing and I think it's fair to say that residents and staff get to know each other as individuals.
Reply from Carla Timms, Senior Village Adviser at Richmond Villages WitneyThank you so much for taking the time to write such a wonderful review. It is positive to hear how in every area you have felt we provide the best care and support we can. I will make sure your feedback is shared with the wider teams.
Kind Regards
Carla
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark P (Son of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the overall care and support that the team gave my mum. We, as a family, are so grateful.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to write a review about the experiences of your Mum on the care floor and the team are delighted to have cared for her.
Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having started his journey with Richmond Village in Witney in an independent living flat nearly ten years ago my father is now permanently on the Care Floor. Here he has a lovely light room overlooking the gardens and is close to the shared living/dining area which means there are always staff and
other residents passing by. He moved to the Care Floor when his mobility started deteriorating and he needed medical care, as a family this gave us great peace of mind, we knew he was being looked after. The nursing and care staff are absolutely amazing, always cheerful and ready to chat whilst doing their duties. Dad is still very much involved with the activities provided by a very enthusiastic team downstairs in the hub of the village where he is able to interact with residents living in other areas of Richmond. All the staff from the maintenance team, the cleaners, the hospitality team, the lovely receptionists, carers and nurses are just wonderful, so kind and always smiling.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to submit your review, its great that Dad has the benefit of being supported for his care needs on the care floor and still visits friends and the facilities in the wider village. Dad is such a popular person with all the residents and team at Witney. His positivity shines through
Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Harry B (Husband of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm husband to a relatively young person at Witney Richmond. My wife, Nuala, is disabled and she is in for a long-term respite stay. The experience has been so positive. She has proper care - especially lots of really kind, personal human interaction. She's made proper friends with staff and residents.
The spa facilities have been amazing, the food has been great - and, again, real personal warmth everywhere.
Nuala and I have four kids ages 10-12. So it was a huge leap for us booking into RV. But the kids visit often (and are made very welcome) and it's been easy for Nuala to make trips home as often as she wants. Nuala isn't a typical resident, but she's been made to feel really welcome and really included. Her stay here hasn't felt like a response to a crisis situation. It's been more like a period of rest and healing that she really needed. It's been a source of reassurance to me to know that my beautiful wife is being so well cared for. So thank you: the experience has been a joy.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for the positive response and I know from chatting to your dear wife that her regular stays here enhance her rest and healing. Positive to know that the team, care, property along with the wellbeing Spa facilities and constant access for you and the children supports.
Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adam M (Son of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been thoroughly impressed with the care given to my mother. All of the staff seem very friendly, caring and skilled and the accommodation and food are really good. Like a lot of people I guess my mother wasn't keen on "losing her independence" but she has been very happy with the care and service
she has received.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for taking the time to write a review regarding your mothers recent stay with us at Richmond Village Witney Care Home and that she/you felt that she was cared for by the team and that she enjoyed the surroundings and food.
Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K T (Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here in this home. The food is good, and the staff are kind and helpful. I feel I am looked after very well.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you for taking the time to complete the review, we are delighted that you are happy here at Richmond Village Witney Care home. We catch up with you to deliver complete 5star service in all areas
Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia B (Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food quality is good but sometimes could be more flavoursome.
Room is comfortable, but could be a bit larger (some are) but I have an amazing view from my room.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you for taking the time to review our care home and delighted that you are enjoying all aspects of your stay with us, especially the team looking after you, the activities you participate in and the view from your windows. I will catch up with chef, reference your comment on more food flavour.
Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Wife of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was diagnosed with IBM( a form of muscular dystrophy with no treatment available) in 2013. We made the decision to move to Richmond in 2016 and he has coped with Dom Care help until end of August this year when he could no longer stand or transfer. He was immediately offered respite care
on the care floor as he required hoisting up from bed and back to bed at the end of the day. He initially had 3 weeks respite while I prepared his flat for his return. However he felt so much safer on the care floor and received the care and attention that he needed. The staff were very welcoming and friendly and he made the decision to stay permanently. Not everything is perfect but we have been very impressed with the staff and the care and he has settled in very well. He is very grateful for the kind attention of the care team and the help and advice from the head, the clinical lead and the nurses.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you for taking the time to convey your experiences, it is good to know that the transition from assisted living to the care floor has been a positive move. Looking forward to catching up with you to discuss the areas that will make it perfect for you both. Great to know the team and the care they deliver has enabled him to settle in. Kind Regards,
Martin
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Derek T (Son-in-law of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
It is now some 4 months since the passing of my father-in-law. I thought now might be an appropriate time to offer a word of warning to those who might be thinking of moving their relative to the Care Floor.
My advice, based on our own experience, is to be very careful. Some aspects are very good,
others, and in our experience this includes important elements of care ranging from handling, through hydration to hygiene, are poor. It may help you to know that both CQC and the local authority have done inspections recently based on concerns and complaints raised. Checkout their reports, they are more than fair, if not a little generous, in their ratings. Want to know more, ask to be put in contact with the friends and families group for home. Finally, I would be grateful if this review is not met with the usual BUPA response of 'please get in contact etc.'. I have made our views very plain over and very little has improved, to respond now would frankly be disrespectful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was a resident at Richmond Village Witney for about two years. Firstly in one of the assisted living suites and then for the last months of his life on the nursing home floor. Whilst it had taken some persuading for him to move from his home, once he got there he loved it. The staff were great
- nothing was too much bother. There were activities which he could participate in or not and there were always other residents around who he could sit and chat to. The facilities were very high quality and there was always plenty of good food. As it became clear that he needed more care it made things so much easier that he could just move to a different part of the Village. He could continue with some of the activities that he loved and also had care from people who knew and looked out for him. From my perspective the communications with the staff at RV were excellent. They saw him everyday and were able to help me to make the best choices for him.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyIt was an absolute pleasure to have Dad with us at Richmond Village Witney, from his days in assisted living through to looking after him on the care floor. He is missed by residents and staff alike. The comfort for us is that the team supported him in living his best possible life, seeing his positivity, cheerfulness and constant smile. A true Gent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony W (Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the staff in general although the shortage of staff is a problem when you need support urgently.Food is an issuu
from my understanding . Basically it's too much.overall I have been here for 2 years. The nurses are very helpful
Reply from Martin Crick, Village Manager at Richmond Villages WitneyMany thanks for taking the time to complete the survey, and great to see that overall you were satisfied with your stay on the care floor. I know that a member of the team has already had conversations with you in terms of the areas we could improve upon. Looking forward to catching up with you to ensure your satisfaction improves. Kind Regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole B (Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been to other care homes and Richmond Village Witney is very good. When I came to look around with 2 friends we were greeted and made to feel welcome. Even my friend said she could see me being happy here. After our show round we stayed for lunch and the outside grounds are fantastic. I came
for 3 weeks respite in January to try it out and everyone is so helpful and caring and cheerful. Having had such a great stay I decided to move to Richmond care home permanently and moved in at beginning of April to a beautiful room that I am over the moon with. There are facilities for the hydro pool and sauna which are great and lots of activities to get involved in plus trips out and supper clubs and entertainment. All the staff from the housekeepers, carers and up to the management are very helpful and you can speak to the manger at anytime if you wish to - and I was very honoured to be invited onto the mangers table at the monthly supper club. Also I am making lots of new friends.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you so much for your positive review and your energy/willingness to be involved here at Richmond Village Witney. On behalf of the team it is great to see you embracing so many activities and making new friends here, living your best possible life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B S (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a period of 8 years living independently at Richmond, Mum was unexpectedly moved on to Willow floor for palliative care in December 2024.


The staff were caring, helpful and sympathetic. They took an interest in her previous life and endeavoured to keep her comfortable during her last few weeks.

They took time to find foods and textures which she could manage to consume. Our family were happy with the care Mum received and also the support for her relatives.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Daughter-in-law of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
After 3 years in the care floor the only word I can use to describe the care received is poor! There are some excellent carers, although they appear to be given very little support and guidance! We have had lots of lost property - new clothing brought in and lost! New clothes ripped then stuffed in
the back of drawers. Communication is a very big problem, emails ignored, concerns from family not addressed! Or when chasing up issues we then discover yet another member of staff has left - over the 3 years there has been several changes of head of care leading to lack of continuity. RVW - rather than using a 'use it or lose it' approach, are much happier using 'let's ensure they lose it as quickly as possible' such as using a hoist rather than encouraging residents to walk. My family member was told to use his pad when asked to go to the toilet! There is a certain lack of independence and lack of dignity. Richmond Villages and BUPA all seem to be happy with this lack of care!
Reply from Denise Cleaver, Head of Care at Richmond Villages WitneyI'm very sorry to read your comments surrounding your father's time in our care home. To help us investigate further and provide some clarity on the issues you have raised, please could you contact me at your convenience. We are surprised to receive this feedback now, following your father's departure in November 2024 and we want to ensure we address all your concerns thoroughly. Kind regards, Denise
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.458)

Overview of Review Score

The Review Score of 9.5 (9.458) out of 10 for Richmond Villages Witney is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.458 for Richmond Villages Witney is calculated as follows: ( (168 Excellents x 5) + (50 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 253 Ratings = 4.458
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Villages Witney is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Accreditations

Meet the Team (6)

Martin

Martin Crick

Job Title: Village Manager

Martin brings over 20 years of experience in the luxury property market and retirement sector. His mission is clear: to deliver unparalleled, person-centred care, ensuring residents thrive in their later years.

Jo

Jo Cambrey

Job Title: Deputy Village Manager/Head of Activities Joined: 2016

Following Jo's diploma in Hotel Catering & Management, she opened her own business - Bristol Cathedral Restaurants – which incorporated the Cathedral coffee shop, the school catering franchise and the Norman Chapter House event catering.


When Jo moved to Oxford, she had a change of career direction and started working at a special needs school in Abingdon. She thought it was so rewarding to see how the children benefited from the specialist teaching facility there.


In November 2016, Jo was offered the position of Head of Activities at Richmond Villages Witney and started on the very day the main building opened. In 2022, she took on the Deputy Village Manager role alongside the Head of Activities. Jo loves working at Richmond Villages Witney – every day is different – and she hopes to make the residents' lives fulfilling.

Carla

Carla Timms

Job Title: Senior Village Advisor

Carla has 20 years of sales and marketing experience, and she aims to deliver exceptional customer service and ensure that families and residents understand how Richmond Villages is different from other care home settings.

Denise

Denise Cleaver

Job Title: Head of Care Joined: 2025

Denise is the Head of Care at Richmond Villages Witney. On the care floor, the team cares for and supports people who have a nursing need or are people living with Dementia. She is a qualified nurse R.N.M.H. and has a level 5 registered manager's award as well as a Diploma in management through the Institute of Management.


Denise has worked in the care field for over thirty years, starting as a care assistant and then completing her nursing course. Since that time, she has worked in Management for charities, the NHS or in private nursing homes.


Person-centred care is at the heart of what she believes, and she enjoys working with teams, colleagues and families to ensure that each person we support is at the heart of what we do. Denise is proud that the nursing homes she has supported in the past have improved in quality to obtain good ratings with CQC, and gained positive reputations in their communities.

Abbie

Abbie Shepherd

Job Title: Clinical Lead Joined: 2024

Abbie is the Clinical Lead at Richmond Villages Witney,   she qualified as a nurse in 2022 and then started at Richmond Villages in 2024 as the CDM.


Abbie's main responsibilities are leading the seniors and nurses on the care floor and supporting the Head of Care.


What Abbie enjoys most about the job is making a difference to the residents/relatives every day.

Olesja

Olesja Volkova

Job Title: Deputy Village Manager Joined: 2025

Olseja has over 20 years of experience working for some of the UK's biggest hospitality businesses, working her way up through the years. Hospitality has always been something she wanted to do, she found her calling. Olesja loves working with people and has always put guests and staff at the heart of anything she does.


She started her journey within Richmond Villages Witney in October 2025, as the Deputy Village Manager, managing the hospitality teams. She works with amazing teams that look after the residents in all aspects of catering, housekeeping, activities, and spa. The team does their best to make the residents' lives at Richmond Villages most enjoyable and healthy.

Frequently Asked Questions about Richmond Villages Witney

What types of Care is Richmond Villages Witney registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Richmond Villages Witney have?

There are 63 Single Rooms.

What are the Facilities & Services at Richmond Villages Witney?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Villages Witney to the centre of Witney?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richmond Villages Witney to verify any information. View our terms and conditions. Richmond Villages Witney has an Enhanced Service - more info.