Richmond Witney

Coral Springs Way, Richmond Village, Witney OX28 5DG

Having opened in February 2017, the Richmond Witney care home is situated at the centre of the Richmond Witney retirement village, with a range facilities not normally found in a care home.

The home has a swimming pool, hot tub, steam room, beauty treatment rooms, as well as a restaurant, several lounges, a cafe-bar, a library, an activities room, with spacious gardens and grounds surrounding the home.

All rooms at the home are decorated by a team of hotel interior designers and feature electric profiling beds, a range of furniture, a TV, a telephone, en-suite wet room and WiFi access.

The home's care team is supported by the Richmond Witney hospitality team to provide nutritious meals, while the activity team provide a range of daily activities carefully designed to meet everyone's needs.

Group: Richmond Villages

Person in charge: Stephen Griffin (Head of Care)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 61

Shared Rooms: 1

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Richmond Witney: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Richmond Witney is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Richmond Witney in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.899 for Richmond Witney is calculated as follows: ( (162 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.067 Points relating to the number of positive Reviews for Richmond Witney is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.6 Target = 0.317

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Richmond Witney has a Review Score of 9 (8.966) from 15 Reviews


Average Ratings

  • Excellent
    14
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmond Witney?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmond Witney

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    3
  • Wife of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

The care received by my mother has been excellent. The staff here cared for her needs and for her family too. It is a lovely environment, comfortable, bright and cheery.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   4.8 out of 5

My client entered Richmond Witney at the end of January 2018 for a temporary stay which has resulted in a permanent stay. The staff have been wonderful and extremely accommodating. They have gone above and beyond what is expected of them and more than you would normally receive in other care homes. The facilities and standard of accommodation at Richmond Witney are exceptional.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   4.9 out of 5

Suzi Morgan, Village Adviser at Richmond Witney responded to this review on 08 May 2018:

Thank you so much for your kind words.

I was seriously ill after Christmas 2017 and extremely well looked after in the care home, for which I am extremely grateful. Richmond Witney is perfect, nothing is ever too much trouble to the staff and I feel very much at home here surrounded by many friends. It is very much as I hoped it would be.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   4.7 out of 5

Suzi Morgan, Village Adviser at Richmond Witney responded to this review on 03 May 2018:

Thank you so much for your kind words.

A beautiful building where it's warm and welcoming. The staff are incredible and nothing is too much trouble for them.

On-site facilities offer a wide range of variety.

Cannot fault Richmond Witney.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   4.9 out of 5

Tracey Connor, Head of Care at Richmond Witney responded to this review on 08 Feb 2018:

Thank you very much for your kind words.

We have been delighted with the facility, the care home is beautiful and the staff are so good with my father-in-law. I feel they have time to spend with the residents and I have often turned up to find them sat chatting in a very caring way. The food is also of a high quality with good choices.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   5 out of 5

Always very friendly and efficient.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   5 out of 5

Tracy Gardner, Head of Care at Richmond Witney responded to this review on 07 May 2017:

Thank you very much, I'm delighted to hear that your mum is happy at Richmond Witney.

The care home is a lovely environment, beautifully decorated. The staff are very attentive and caring. I have total confidence in the way they are looking after my mother.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   5 out of 5

Tracy Gardner, Head of Care at Richmond Witney responded to this review on 07 May 2017:

Thank you so much for your kind words.

It's a great relief for me to have my mother in safe hands. Excellent in everything, particularly the people looking after my mother.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   5 out of 5

Tracy Gardner, Head of Care at Richmond Witney responded to this review on 17 Apr 2017:

Thank you very much for your kind comments.

I have been here a couple of months and the staff are very pleasant and caring. My room is lovely and bright. The medical attention that I have needed has been swiftly and efficiently delivered/provided.

How likely would you be to recommend Richmond Witney? Likely

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Average Rating:   5 out of 5

Tracy Gardner, Head of Care at Richmond Witney responded to this review on 17 Apr 2017:

Thank you very much Athalie, we are so pleased that you are enjoying life at Richmond Witney.

I have visited the care home many times and have always found it a very comfortable place to be and the staff are always extremely caring and pleasant. The residents always seem content and well cared for.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   5 out of 5

Tracy Gardner, Head of Care at Richmond Witney responded to this review on 17 Apr 2017:

Thank you very much for taking the time to write a review, we really appreciate your kind words.

Very kind and attentive staff, very caring and patient. The room had a lovely view and was comfortable and spacious. The administration team were extremely helpful. The staff had time to give to the residents when needed and the atmosphere was very relaxed.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   4.8 out of 5

Tracy Gardner, Head of Care at Richmond Witney responded to this review on 30 Mar 2017:

Thank you for taking the time to add a review, we look forward to seeing you again soon.

Following an unexpected fall at home five days prior to mums planned stay at Richmond Retreats Witney, which resulted in 24hour care provided by myself, I was exhausted and phoned to cancel mums stay and our very much needed holiday. From that phone call, a huge weight was instantly lifted. Mum was accepted to received care in the recently opened care home. The standard of care given to mum was outstanding by all grades of staff. Mum was treated with the utmost dignity and respect. Her room, personally chosen by myself was scrupulously clean, nicely decorated and had an ensuite bathroom with aids for safety and comfort.
Highly recommended in all areas.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   5 out of 5

Tracy Gardner, Head of Care at Richmond Witney responded to this review on 29 Mar 2017:

Thank you so much for your kind words Janette, it was a pleasure to have your mother staying with us.

My husband has been cared for with consideration and thoughtfulness way beyond the call of duty.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   4.4 out of 5

Suzi Morgan, Village Adviser at Richmond Witney responded to this review on 23 Mar 2017:

Thank you very much for your kind words.

Excellent - Dad seems very happy and settled here.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   5 out of 5

Suzi Morgan, Village Adviser at Richmond Witney responded to this review on 23 Mar 2017:

Thank you for taking the time to submit a review Shelley, we are delighted to hear that your dad is happy and settled.

I am very pleased with the excellent care and attention given to my husband.

How likely would you be to recommend Richmond Witney? Extremely Likely

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Average Rating:   5 out of 5

Suzi Morgan, Village Adviser at Richmond Witney responded to this review on 23 Mar 2017:

Thank you for taking the time to leave a review Beryl, we are delighted to hear that you are both happy.

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