Richmond Villages Witney

Coral Springs Way, Witney OX28 5DG
Review Us
9.3 52 Reviews
  • Richmond Villages Witney, Witney
Richmond Villages Witney is a vibrant and integrated retirement community designed to enhance the health, happiness, and wellbeing of its residents. With a wealth of services and facilities available on-site, the village offers a lifestyle that promotes independence, comfort, and connection.

At the heart of the village lies a luxury care home, providing exceptional dementia, nursing, and residential care in a beautifully presented environment. Each room is tastefully decorated by specialist interior designers and includes electric profiling beds, comfortable yet contemporary furniture, a television, telephone, en-suite shower room, and WiFi access. Richmond Villages Witney also features an exquisite selection of Independent and Assisted Living Apartments.

Residents benefit from outstanding amenities including a wellness spa with a swimming pool, spa pool, steam room, sauna, spa treatment rooms, nail bar, and hair salon. The village also features a restaurant, elegant lounges, a café-bar, library, activities room, and expansive landscaped gardens with a games lawn and wildflower meadow.

Residents at Richmond Villages Witney are supported in living a healthy and happy life in the very best environment with a dedicated and highly skilled care team who are on-site 24/7. The care team is supported by the hospitality team to provide delicious and nutritionally balanced meals, while the activities team organise a wide range of daily activities from art classes and floristry to quizzes and seated chair exercises.

Richmond Villages Witney also offers convalescence stays and respite breaks for those in need of short-term recovery or rest.

For further information or to arrange a visit, contact the friendly Village Advisers. The team looks forward to welcoming new residents to the community.
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Care Provided by Richmond Villages Witney

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

We use a bespoke Residential, Dementia and Nursing banding based on individuals needs and wishes - to determine this we request a Pre Admission Assessment and discussion with yourselves.

These prices are only a guideline, please contact Richmond Villages Witney to find out the exact price for your requirements.

Contact Richmond Villages Witney to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Richmond Villages Witney to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Martin Crick (Village Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017

Room Information

  • Single Rooms (63)

Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.

Parking

  • Free visitor parking is available on-site.

Richmond Villages Witney Reviews (52)

9.3

Richmond Villages Witney has a Review Score of 9.3 (9.307) out of 10, based on 14 reviews in the last 2 years.
Over all time Richmond Villages Witney has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Richmond Villages Witney
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Total of 52, showing 21-40
Review from Linda N (Sister of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was in the nursing home and received end of life care.
The nursing and care staff provided compassionate and professional care to her and the rest of the family who were able to spend time with her.
There was humour but also a very knowledgeable and professional level to her care, but the
rest of the nursing home team including hostesses and housekeeping were very friendly.
The room overlooked a wonderful view of the grounds and pond.
Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Witney

We appreciate you taking the time to leave us your comments. It is always nice to hear words like compassionate and professional being used to describe our care. We are sorry for your loss but hope you will go away from this feeling like your sister received the best possible care.

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Review from Andrea W (Daughter of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Richmond, Willow nursing floor have gone well above and beyond to care for my mother. They are so kind and understanding of her needs, her increasing frailty and sometimes confusion. They put themselves out to listen and care and I have been most impressed and encouraged. Thank you all
so much.
Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Witney

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review from Jenny B (Daughter-in-law of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Richmond are warm, knowledgeable and caring. My parents-in-law originally lived in an independent living apartment and my mother-in-law is now in care. We have got to know the team quite well and we trust them to give us really clear advice and recommendations.
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Review from Mysie S (Next of Kin) published on 9 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
There is no other place that could have provided the sort of multiple care for my relative and me in our hour of need. Thanks to Richmond Village and its incredible and caring staff we came to a good end. Thank you for your care.
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Review from A S (Son of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, committed, thoughtful attention. Great team - thank you.
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Review from Julie C (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came into Richmond Witney for 16 nights for respite.
When viewing Richmond I felt very confident that he would be safe and well cared for.
His room was very comfortable and well equipped. Plenty of activities and good food.
The Village setting is in lovely well kept grounds.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your lovely feedback, we hope to welcome your Father back to Richmond Witney again soon.

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Review from D T (Respite Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in Richmond Witney for respite. I enjoyed my stay very much in every respect and would return.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

It was a pleasure to have you staying with us. Thank you so much for taking the time to leave a review. We look forward to you staying with us again soon.

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Review from Christine W (Daughter of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond and all the staff have provided excellent care whilst my mother was a resident. My mother was taken unwell and subsequently passed away. During this time I could not praise all the staff highly enough for the care, kindness and consideration shown at all times to my mother and the family.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you for your kind words, Christine, it was a privilege to care for your Mother.

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Review from Rebecca (Daughter of Resident) published on 5 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The administrative and care staff at Richmond Village were supportive, flexible and did their best to help in very complex and trying circumstances. While there were occasional glitches in communication between departments this is to be expected in any organisation and issues were dealt with effectively.
The food was excellent and again, specific requests were well met, if not always without a little prompting.


Several members of the team went above and beyond to provide help and support.

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Review from Charlotte K (Daughter of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff - without exception, kind and caring and a smile for us and looked after my mother with genuine affection, competence, fun and did all they could to make us all feel welcome. 10/10
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your kind words Charlotte.

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Review from David W (Relative of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with staff, cleanliness and efficiency.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you, David, we really appreciate your kind words.

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Review from A W (Relative of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities and cleanliness. Friendly staff.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thanks so much.

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Review from Ashley J (Son of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came into Richmond from hospital and is now a different person.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you for your kind words Ashley.

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Review from Valerie J (Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very happy.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thanks so much Valerie, it was a pleasure having you staying with us.

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Review from Christine B (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The difference in my mother since she moved to Richmond Witney is astonishing. She has started joining in with the varied choice of activities and particularly enjoys the singing on a Monday afternoon. The staff are so helpful and patient and mum frequently tells me how kind they are to her. The standard
of the food is very high and even though eating was an issue at her previous nursing home, mum has actually put on weight since her arrival in Richmond Witney. Because she has grown trust the people who care for her and because of their kindness and gentle persuasion mum will pretty much do anything she is asked to, including showering, which was previously a very unpleasant, traumatic experience for all involved. I am so happy mum has the privilege of living in such a beautiful place being looked after by such dedicated and genuinely caring people.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your kind words, Christine. It really is a pleasure to see your mum enjoying life at Richmond Witney.

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Review from E M (Wife of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here for two months and I am very impressed by the informal, caring, friendly atmosphere. At mealtimes shared with staff and visitors, it feels like a large family dining table. Simple food suitable to the tastes of 80-year-olds is served with personal attention to foibles. The
administrative staff have gon our of their way to be available for requests. The entertainment team are immensely flexible.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you for taking the time to leave a review, we are so pleased that your husband is settling in well.

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Review from Ivy W (Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to say I am very comfortable here. Staff are very kind and capable.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your kind words Ivy.

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Review from Suzanne B (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received by my mother has been excellent. The staff here cared for her needs and for her family too. It is a lovely environment, comfortable, bright and cheery.
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Review from H S (Friend of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My client entered Richmond Witney at the end of January 2018 for a temporary stay which has resulted in a permanent stay. The staff have been wonderful and extremely accommodating. They have gone above and beyond what is expected of them and more than you would normally receive in other care homes.
The facilities and standard of accommodation at Richmond Witney are exceptional.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your kind words.

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Review from S M (Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was seriously ill after Christmas 2017 and extremely well looked after in the care home, for which I am extremely grateful. Richmond Witney is perfect, nothing is ever too much trouble to the staff and I feel very much at home here surrounded by many friends. It is very much as I hoped it would be.
Reply from Suzi Morgan, Village Adviser at Richmond Villages Witney

Thank you so much for your kind words.

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Current Review Score: 9.3 (9.307)

Overview of Review Score

The Review Score of 9.3 (9.307) out of 10 for Richmond Villages Witney is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.355 for Richmond Villages Witney is calculated as follows: ( (105 Excellents x 5) + (32 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 166 Ratings = 4.355
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.952 Points relating to the number of positive Reviews for Richmond Villages Witney is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 12 Positive Reviews ÷ 12.6 = 0.952
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (5)

Martin

Martin Crick

Job Title: Village Manager

Martin brings over 20 years of experience in the luxury property market and retirement sector. His mission is clear: to deliver unparalleled, person-centred care, ensuring residents thrive in their later years.

Jo

Jo Cambrey

Job Title: Deputy Village Manager/Head of Activities Joined: 2016

Following my diploma in Hotel Catering & Management I opened my own business - Bristol Cathedral Restaurants – which incorporated the Cathedral coffee shop, the school catering franchise and the Norman Chapter House event catering.


When I moved to Oxford I had a change of career direction and started working at a special needs school in Abingdon, so rewarding to see how the children benefitted from the specialist teaching facility there.


In November 2016 I was offered the position of Head of Activities here at Richmond Witney and started here on the very day our main building opened. In 2022 I took on the Deputy Village Manager role alongside the Head of Activities. I love working here – every day is different – and hope to make our residents lives fulfilling.

Carla

Carla Timms

Job Title: Senior Village Advisor

Carla has 18 years of sales and marketing experience and she aims to deliver exceptional customer service and ensure that families and residents understand how Richmond Villages is different from other care home settings.

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Denise Cleaver

Job Title: Head of Care

My name is Denise Cleaver, and I am the Head of Care for the nursing floor at Richmond Villages Witney. On the care floor, we care and support people who have a nursing need or are people living with Dementia. I am a qualified nurse R.N.M.H. and have a level 5 registered manager's award as well as a Diploma in management through the Institute of Management.


I have worked in the care field for thirty years, starting as a care assistant and then completing my nursing course. Since that time, I have worked in Management for charities, the NHS or in private nursing homes.


Person centred care is at the heart of what I believe, and I enjoy working with teams and colleagues and families to ensure that each person we support is at the heart of what we do, I am proud that the nursing homes I have supported in the past who had improved in quality to obtain good ratings with CQC, and gained positive reputations in their communities.


I am looking forward to working with Richmond Villages, whose philosophies line up with my own.

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Abbie Shepherd

Job Title: Clinical Lead

Abbie is the Clinical Lead.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richmond Villages Witney to verify any information. View our terms and conditions. Richmond Villages Witney has an Enhanced Service - more info.