Richmond Villages Witney

Coral Springs Way, Witney OX28 5DG
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9.5 65 Reviews
  • Richmond Villages Witney, Witney
Discover a stunning care home set within a vibrant retirement community at Richmond Villages Witney.

The community is designed to enhance the health, happiness, and wellbeing of its residents. With a wealth of services and facilities available on-site, the village offers a lifestyle that promotes independence and social wellbeing.

The luxury Bupa care home provides exceptional dementia, nursing, and residential care in a beautifully presented environment. Each room is tastefully decorated by specialist interior designers and includes electric profiling beds, comfortable yet contemporary furniture, en-suite shower rooms, a television and telephone. Richmond Villages Witney also features an exquisite selection of Independent and Assisted Living Apartments in the wider village.

Residents benefit from outstanding amenities including a wellness spa with a swimming pool, spa pool, steam room, sauna, spa treatment rooms, nail bar, and hair salon. The village also features a restaurant, elegant lounges, a café-bar, library, activities room, and expansive landscaped gardens with a games lawn and wildflower meadow.

Residents at Richmond Villages Witney are supported in living a healthy and happy life in the very best environment with a dedicated and highly skilled care team who are on-site 24/7. The care team is supported by the hospitality team to provide delicious and nutritionally balanced meals, while the activities team organise a wide range of daily activities from art classes and floristry to quizzes and seated chair exercises.

Richmond Villages Witney also offers convalescence stays and respite breaks for those in need of short-term recovery or rest.

For further information or to arrange a visit, contact the friendly Village Advisers. The team looks forward to welcoming new residents to the community.
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Care Provided by Richmond Villages Witney

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1540
  • Self-Funded Nursing Dementia Care: from £1658
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1790
  • RESPITE Self-Funded Nursing Dementia Care: from £1918

We use a bespoke Residential, Dementia and Nursing banding based on individuals needs and wishes - to determine this we request a Pre Admission Assessment and discussion with yourselves.

The price(s) shown are provided by the care home. Contact Richmond Villages Witney for full pricing details and T&Cs.

Contact Richmond Villages Witney to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Richmond Villages Witney to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Martin Crick (Village Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017

Room Information

  • Single Rooms (63)

Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.

Parking

  • Free visitor parking is available on-site.

Richmond Villages Witney Reviews (65)

9.5

Richmond Villages Witney has a Review Score of 9.5 (9.458) out of 10, based on 22 reviews in the last 2 years.
Over all time Richmond Villages Witney has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Richmond Villages Witney
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Total of 65, showing 21-40
Review from R M (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The grounds, buildings, and facilities here are beautiful, but more importantly, the quality of care my poor old mother is receiving is fabulous. She has very advanced dementia and needs a high level of support 24/7. It is a great comfort to us to know that she is getting this and we are beyond grateful
to the gentle and patient care staff that work so hard looking after her.
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Review from Chris H (Son of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved to Richmond Villages in December 2021 and since then have experienced independent, assisted living, and nursing care.
The consistent wonderment is the care exhibited by members of staff and their willingness to go the extra mile to support residents and enable them to have as fulfilling
lives as possible. The team recently laid on a 'Wedding Breakfast', including decorating the table, making a cake and facilitating a live link, so that my Mum was able to celebrate, with her friends, the wedding of her eldest granddaughter which she couldn't attend in person.
I've come to the conclusion that the only thing that truly matters for the wellbeing of our loved ones is the 'well-spring of care' for others exhibited by staff. The senior management team of Bupa, the Richmond Villages group, and care homes everywhere, should recognise that this alone is their single greatest asset and do their utmost to nurture and sustain those staff who embody it. My respect to you all.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you for taking the time to recognise the team here at Witney for going that extra mile. I certainly feel that I have a talented and caring team and greatly appreciate your comments, which I will share with them. It was great to see Mum's enjoyment of her granddaughter's wedding on the live link and to celebrate at a distance.
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Review from Margery R (Respite Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently spent 16 days in the Willow section of Richmond Villages Witney enjoying a period of respite care following a couple of falls at home. The staff made me feel very welcome and were unfailingly kind and polite. The catering was excellent and I was even able to treat myself to the resident hairdresser,
nail technician and physiotherapist. Obviously, I looked forward to returning to my own home. But my family commented on the fact that I left Richmond Villages looking fitter and more relaxed. All in all, this was a very positive experience.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you for taking the time to write a review when you stayed with us for respite care recently. It is great to know you returned home more relaxed and fitter from a positive experience. So glad you enjoyed the food, the team plus the hairdressers and nail bar.
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Review from Fiona W (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father suffered a fall and subsequent ill health and as a result, required additional care at Richmond Village. He was unable to return to independent living and had respite care on the Willow Ward. The team on Willow were amazing, so kind and helpful. They played a big part in getting him back to
independent living. I cannot praise them enough.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you for taking the time to write a review, we appreciate your comments which have been shared with the team on Willow. It's great to know you found the team amazing, helpful and kind. Great to know your father is back to independent living.
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Review from S M (Friend of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was in Richmond for 3 weeks. I found the whole experience amazing. The staff are so friendly and helpful - nothing was too much trouble. I appreciate the fact there is an open-door policy.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyThank you for taking the time to relay your experiences whilst staying at Richmond Witney. The team and I are delighted that you had an amazing experience. Kind Regards, The Witney Team.
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Review from B B (Resident) assisted by family/friend published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I loved living independently within Richmond Villages Witney whilst my wife was still with me. I tried the assisted living but it did not meet all my needs. I moved to the care floor to have nursing support. I have a lovely room and am very happy - it has been redecorated and furnished with the help
of the staff and it now feels very lovely. I still have an element of my independence which I make use of to keep in touch with my friends and life around the village. The care staff are very cooperative and friendly and the nursing team take great care of me. I am very happy living here with the support of a great team.
Reply from Martin Crick, Village Manager at Richmond Villages WitneyI am delighted the team at Witney have helped support your transition onto the care floor after independent and assisted living. Equally, it is great to see you are happy and enjoying the facilities, your friendships and the support you receive from the care and nursing team. Thank you for taking the time to publicise your comments.
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Review from Jo S (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has thrived being on the care floor for the last 10 months having moved from his independent living apartment. His health and mental well-being is much improved and he enjoys making the most of the facilities available at Richmond. He partakes in the varied activities including exercise classes,
bridge and social events whether on the care floor or downstairs with the independent/assisted living community. The staff (care, hospitality, domiciliary and activities) are excellent and very friendly, caring yet respectful. Dad has a lovely room overlooking the grounds and is enjoying his days here. For us as a family, it gives us peace of mind that he is well cared for and happy.
Reply from Carla Timms, Senior Village Adviser at Richmond Villages WitneyIt is our pleasure to see your dad enjoying all the activities he participates in. Thank you very much for your kind words.
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Review from Richard B (Son of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased to see a significant improvement over the last few months. More staff and better management, the staff now have time to care for their residents as well as looking after the basics. I and Mum are much happier all-round now, well done to the new regime.
Reply from Joanne Hughes, Village Manager at Richmond Villages WitneyThank you very much for the review and I will be sure all the staff are aware of your compliments regarding the changes they have made and commitment to the residents.
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Review from Liz B (Wife of Resident) published on 6 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband spent a week in Richmond Village Witney and was very well looked after. He enjoyed meeting new people and the company. The activities provided were most enjoyable and stimulating. He will be happy to stay again when I have some much needed respite.
Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages WitneyWe appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your husband was well looked after in our care and that he enjoyed our activities. We are looking forward to see you again.
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Review from R W (Daughter of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has spent two years at Witney on the dementia ward. I found the carers to be kind and friendly towards him, always very respectful and after a shaky start (there was a high turnover of staff) my dad settled in very well. Communication by the carers is excellent, regularly phoning or emailing
regarding his health especially when Covid19 prevented visiting. My father is now being moved to be in my mother's care home and the staff seem very sad to see him go.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages WitneyThank you for your lovely review. We are sad to see your Father leave our care at Witney but are equally happy knowing he will get to spend time with his wife. Thank you again for choosing Richmond Villages to care for him for the last two years.
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Review from S B (Wife of Resident) published on 11 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved into the nursing care unit in May. He moved later into dementia care for more activities. He tells me that all the staff are kind and helpful and I have found that too. His room and all the public areas are attractive and spacious. The laundry service though is not good. Several of
his things have been lost and sometimes when I visit he is not wearing his own clothes, although they are named.
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Review from Michael M (Son of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and approachable.
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Review from Bill M (Respite Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without exception the members of the staff/management I have met have all provided excellent service in what is very challenging work. All have been very attentive, helpful, cheerful and uncomplaining. It is a pity that you have to rely on so many agency workers who, while they are good people and competent
workers, some lack the experience and knowledge of the permanent staff. My only marks below excellent were for room and food and drink. Neither are meant to be serious criticisms. For the room, the bathroom floor was not laid properly and floods as a result. A carer provided a simple practical mitigating solution; put your feet in the bowl while showering and the bowl collects most of the water. Also, due to my height, I found it difficult to locate a chair high enough for comfort. With regard to the food and drink, the food is perfectly acceptable if the choice a little limited. But to expect Cordon Bleu would be unrealistic and ungrateful. Should I not survive my dotage unscathed, I will happily return.
Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages WitneyWe appreciate you taking the time to leave us your comments. It is lovely to hear that you had a positive stay with us and that you found our staff to be attentive, cheerful and helpful. Thank you for choosing Richmond Villages Witney for your stay.
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Review from Linda N (Sister of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was in the nursing home and received end of life care.
The nursing and care staff provided compassionate and professional care to her and the rest of the family who were able to spend time with her.
There was humour but also a very knowledgeable and professional level to her care, but the
rest of the nursing home team including hostesses and housekeeping were very friendly.
The room overlooked a wonderful view of the grounds and pond.
Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages WitneyWe appreciate you taking the time to leave us your comments. It is always nice to hear words like compassionate and professional being used to describe our care. We are sorry for your loss but hope you will go away from this feeling like your sister received the best possible care.
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Review from Andrea W (Daughter of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Richmond, Willow nursing floor have gone well above and beyond to care for my mother. They are so kind and understanding of her needs, her increasing frailty and sometimes confusion. They put themselves out to listen and care and I have been most impressed and encouraged. Thank you all
so much.
Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages WitneyWe appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
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Review from Jenny B (Daughter-in-law of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Richmond are warm, knowledgeable and caring. My parents-in-law originally lived in an independent living apartment and my mother-in-law is now in care. We have got to know the team quite well and we trust them to give us really clear advice and recommendations.
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Review from Mysie S (Next of Kin) published on 9 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
There is no other place that could have provided the sort of multiple care for my relative and me in our hour of need. Thanks to Richmond Village and its incredible and caring staff we came to a good end. Thank you for your care.
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Review from A S (Son of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, committed, thoughtful attention. Great team - thank you.
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Review from Julie C (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came into Richmond Witney for 16 nights for respite.
When viewing Richmond I felt very confident that he would be safe and well cared for.
His room was very comfortable and well equipped. Plenty of activities and good food.
The Village setting is in lovely well kept grounds.
Reply from Suzi Morgan, Village Adviser at Richmond Villages WitneyThank you so much for your lovely feedback, we hope to welcome your Father back to Richmond Witney again soon.
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Review from D T (Respite Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in Richmond Witney for respite. I enjoyed my stay very much in every respect and would return.
Reply from Suzi Morgan, Village Adviser at Richmond Villages WitneyIt was a pleasure to have you staying with us. Thank you so much for taking the time to leave a review. We look forward to you staying with us again soon.
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Current Review Score: 9.5 (9.458)

Overview of Review Score

The Review Score of 9.5 (9.458) out of 10 for Richmond Villages Witney is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.458 for Richmond Villages Witney is calculated as follows: ( (168 Excellents x 5) + (50 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 253 Ratings = 4.458
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Villages Witney is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Accreditations

Meet the Team (6)

Martin

Martin Crick

Job Title: Village Manager

Martin brings over 20 years of experience in the luxury property market and retirement sector. His mission is clear: to deliver unparalleled, person-centred care, ensuring residents thrive in their later years.

Jo

Jo Cambrey

Job Title: Deputy Village Manager/Head of Activities Joined: 2016

Following Jo's diploma in Hotel Catering & Management, she opened her own business - Bristol Cathedral Restaurants – which incorporated the Cathedral coffee shop, the school catering franchise and the Norman Chapter House event catering.


When Jo moved to Oxford, she had a change of career direction and started working at a special needs school in Abingdon. She thought it was so rewarding to see how the children benefited from the specialist teaching facility there.


In November 2016, Jo was offered the position of Head of Activities at Richmond Villages Witney and started on the very day the main building opened. In 2022, she took on the Deputy Village Manager role alongside the Head of Activities. Jo loves working at Richmond Villages Witney – every day is different – and she hopes to make the residents' lives fulfilling.

Carla

Carla Timms

Job Title: Senior Village Advisor

Carla has 20 years of sales and marketing experience, and she aims to deliver exceptional customer service and ensure that families and residents understand how Richmond Villages is different from other care home settings.

Denise

Denise Cleaver

Job Title: Head of Care Joined: 2025

Denise is the Head of Care at Richmond Villages Witney. On the care floor, the team cares for and supports people who have a nursing need or are people living with Dementia. She is a qualified nurse R.N.M.H. and has a level 5 registered manager's award as well as a Diploma in management through the Institute of Management.


Denise has worked in the care field for over thirty years, starting as a care assistant and then completing her nursing course. Since that time, she has worked in Management for charities, the NHS or in private nursing homes.


Person-centred care is at the heart of what she believes, and she enjoys working with teams, colleagues and families to ensure that each person we support is at the heart of what we do. Denise is proud that the nursing homes she has supported in the past have improved in quality to obtain good ratings with CQC, and gained positive reputations in their communities.

Abbie

Abbie Shepherd

Job Title: Clinical Lead Joined: 2024

Abbie is the Clinical Lead at Richmond Villages Witney,   she qualified as a nurse in 2022 and then started at Richmond Villages in 2024 as the CDM.


Abbie's main responsibilities are leading the seniors and nurses on the care floor and supporting the Head of Care.


What Abbie enjoys most about the job is making a difference to the residents/relatives every day.

Olesja

Olesja Volkova

Job Title: Deputy Village Manager Joined: 2025

Olseja has over 20 years of experience working for some of the UK's biggest hospitality businesses, working her way up through the years. Hospitality has always been something she wanted to do, she found her calling. Olesja loves working with people and has always put guests and staff at the heart of anything she does.


She started her journey within Richmond Villages Witney in October 2025, as the Deputy Village Manager, managing the hospitality teams. She works with amazing teams that look after the residents in all aspects of catering, housekeeping, activities, and spa. The team does their best to make the residents' lives at Richmond Villages most enjoyable and healthy.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richmond Villages Witney to verify any information. View our terms and conditions. Richmond Villages Witney has an Enhanced Service - more info.