Bupa Bede Village Care Home

The care Mum received was excellent, particulary the nursing care. All the staff involved in her care were professional, friendly and caring. Her room was beautiful and clean, as were all the areas we saw. Thank you to all involved.

I came from hospital and was made to feel welcome immediately I was well looked after and nothing was to much trouble, from all the staff I was encouraged to go and listen to the music and to get involved in different activities. The staff were very friendly and professional

My wife's health and happiness have improved greatly since she has been so well cared for and nursed.

Mom spent just short of 5 years at Richmond before passing away in March 2026. Never once did I have to worry about her. Her needs were complex (dementia) but never once did I observe the team there treat her with anything but kindness, patience and compassion. Her final day was difficult for us as a family, but the help and support given to us and Mom was exceptional. They made a hard day so much more bearable and I will never forget it. Thank you

My mum's stay was amazing. Staff were above and beyond.

Mum spent just one week in the care home. The staff were amazing

Mum is a resident at Bede Village but after a short illness she used their respite facility. She was well looked after, the apartment was clean and well furnished and the staff helpful and efficient. Unfortunately after she moved back to her own apartment she needed further care. It was brilliant. I asked for help and within an hour a care plan was in place and I could relax knowing she was in excellent hands. I cannot thank the staff at Bede Village enough and would thoroughly recommend the Village as an excellent place to retire to.

We are so grateful for the care and support that dad receives every day from all the staff and do not hesitate in recommending the carehome.

The care my grandmother received in her final weeks of life was exceptional. Nothing was too much for the nurses and the care staff. Everyone is so welcoming and friendly from the minute you walk in the door at reception.

My Mother was a resident at Bede Richmond for two weeks before she passed away. My Mother was always reluctant to go into a care home but unfortunately, due to her health, she had no option. Once she was in Bede it was clear that this was no normal care home, it was more like a 4 star hotel, the facilities, staff, food and location were all excellent. Nothing was too much trouble for any of the staff and when I would leave in the evening, I had the peace of mind that she was genuinely being cared for. I can not say enough good about this care home and the staff

Best regards

Leaving 1 star only because 0 stars is not an option

I would not wish this facility on my worst enemy. Do not send your loved ones here, the service our family received was awful, and when we complained we received a response with no apology, no indication that things would change in future and no regret for the stress that our family suffered.

The management at this Home should be ashamed of themselves and I hope no other family has to suffer what we did.

My experience here at Bede Village has been very good. After finding the suite I wished to buy management were very helpful with making this possible. After being here nearly four months I am pleased to say that I am very happy here and have made lots of new friends. I would like to say how kind and helpful all the staff have been to me.

My mum was a resident at Bede Village for 8 months. She was a 91 year old Alzheimer sufferer. We looked at a number of care homes and from our limited knowledge Bede seemed to be the most well staffed and caring. Mum moved into Bede in October 2024 and thoroughly loved her time there. I live in Spain so it was difficult for me to visit on a weekly basis, however not for one moment did I ever question the care my mum was receiving. Whenever I visited all of the staff were welcoming and ensured I was updated on any change in Mum's condition. Those carers who had more of a day to day interaction with my mum showed her great respect and care when helping her with her day to day living. The nursing staff were very professional and prompt in responding to any medical concerns either Mum or we had. Mums care was beyond anything that either I or my sisters could manage, however everyone concerned at Bede ensured that Mum was at "home" was well cared for, and felt happy.

Thank you to you all.

The care given to my mum by all the staff at Richmond Nursing Home, was outstanding. It's not what you do, it's the way that you do it that makes all the difference. The staff, were professional, kind, caring, they engaged with my mum at all times ensuring that her personal needs were met. Certain staff, went over and above, with their one to one caring, nursing, nutritional, housekeeping, laundry, admin and managerial roles to ensure my mum's need's were not just met, but exceeded. They also took care of me when required.

When my Mums health deteriorated, we as a family had to make the difficult decision to move our dear Mum, aged 99 years into a nursing home. We are so glad we found Bede. Mums final months were spent contentedly, the care was outstanding, the team are so dedicated. We were totally supported and able to make many happy memories with Mum, from sing-alongs to walks in the grounds, games of cards, face painting, and family meals together, such treasured memories. During such a difficult time Mum was surrounded by an environment of dedication, care and great fun and laughs along the way and for that we are forever thankful.

Because of the seriousness and rapid decline of her health due to her illness our Aunty was only a resident at Richmond Lodge for a few weeks but in that short time her family realised that Aunty had made the right decision and that Richmond Lodge was the perfect place for her.

The level of dedication, kindness, and care given to Aunty by all members of staff, especially the wonderful medical team of nurses was immeasurable. We would like to thank you all for making Aunty's last few weeks so bearable.

We found Richmond Lodge to be a happy and very pleasant environment to be in and would recommend it to anyone thinking of taking that extra step into much-needed care.

My Mother who had always lived in her own home, moved to Bede Village in July 2024 living there until she died in Dec 2024. It is such a lovely place to take care of loved ones; staff are wonderful and have such an excellent team spirit. Mum's room was excellent and the food very good too. Nothing was too much trouble for all the staff. As well as the excellent carers, staff from catering, laundry, and cleaners were always "popping in" to have a chat. There was always lots going on: singers, musicians, card games and, my Mum's particular favourite, local school children visiting. Mum was happy, enjoying the food, the care and attention she received. When we visited we were made very welcome. In Dec, Mum's health deteriorated and the staff were so dedicated in helping her and supportive to the family. Mum died peacefully 2 months before her 100th birthday. We take comfort in knowing that in her final months she was so well cared for in a place as "close to home" as could be managed.

The activities are good and I can recommend the food highly