Submit a Review for Hazel End Care Home
Kitchener Road, St Michaels Hurst, Bishop's Stortford, CM23 1EN
View full details of Hazel End Care HomeLatest Reviews for Hazel End Care Home
28 January 2026
I would like to take this opportunity of thanking all the staff at Hazel End for their continuous care and kindness shown to my sister-in-law on every occasion I have visited her. They all have a smile, and nothing is too much trouble. There is always a calm atmosphere and gentle background music
playing. Well done to the whole team.
14 January 2026
The management made the process as smooth and supportive as possible, guiding us throughout. The staff work exceptionally well together as a team, making visits at anytime a pleasure. We feel our loved one is very well cared for and safe in a clean environment with all her needs met. The staff keep
us fully informed and welcome family in making us feel part of the team. The care home has a very calm and happy atmosphere. Nothing is too much trouble.
16 December 2025
We bought my 89 year old Mum into Hazel End for a 3-week respite after having undergone sudden emergency brain surgery, which affected her mobility, amongst other things.
Each & every member of staff have been absolutely amazing, nothing is too much trouble for them, Mum's care has been
exceptional, and she has enjoyed her stay here at Hazel End, so much so, that she has even said "If ever the times comes when I can't manage myself at home, I would be happy to live here". I, as her daughter, never thought I would hear her say that!
As a family, we can't rate Hazel End enough, they welcomed us into their family, and each and everyday that mum has been there we have not had to worry about a thing.
A massive thank you to all the management & staff at Hazel End.
10 November 2025
This is the second time I've been in respite care at Hazel End, and my time here after a period in hospital has helped my recovery.
22 October 2025
My husband, Jeff, spent the last eighteen months of his life at Hazel End. He had dementia and at times staff had to literally run around after him. They were always patient and kind and seemed to see the person behind the illness. I never had any concerns about the care Jeff received and at the end
his palliative care was simply excellent.
23 September 2025
My mother has been a resident at Hazel End for nearly 3 years. The home not only more than meets our needs, but the staff always manage to be able to go the extra mile. In our dealings with the management, any issues that we have raised have been resolved to the best of their ability instantly,
which I must state is no mean feat with the number of residents and staff whom at some time must need issues resolved. I feel I made an excellent choice choosing Hazel End. Alan.
18 June 2025
I cannot fault the staff and management. I feel safe here, they go out of their way to help you in every way they can. Nothing is too much for them to help you in any way that they can. The house keeping team I cannot fault. I would recommend Hazel End Care Home to anyone thinking of coming into
care.
09 June 2025
The staff was fantastic With our mum with her transition into the home they always show empathy and are caring. My mum has thrived being here in the short time she has and now always has a smile on her face it has now taken a big burden off us as a family knowing she is well looked after and her
needs are met a beautiful family home
03 April 2025
Our initial impression of Hazel End Care Home is excellent.
Clean, friendly, caring , safe lots to do and dignified care.
12 December 2024
There have been quite a few changes in caring and other staff, but seem to have gone through smoothly without affecting residents. Continuity of staff and routines is of paramount importance to residents suffering from Dementia/Alzheimer's conditions, and this has been handled by management and care
staff most admirably. Thank you
12 December 2024
This care home has been fantastic for my mother. She has her every wish granted, by just clicking the call button around her neck. The home always is very caring, both for my mother and myself They are very aware it's not easy for the family either. Unfortunately, my mum isn't interested in
participating in the entertainment that is organised. However, from what I've seen, it always looks enjoyable and gives the residents a lift to be together.
08 November 2024
After these initial few weeks, Mum seems to have settled into a happy, safe place. She's making friends and interacting well with staff all of whom have been welcoming and helpful. It's lovely to see Mum smile again.
21 June 2024
My 2 months in this care home have been favourable, especially due to the help from the staff members.
The guidance and health care has been very very supportive and personal to me. I have enjoyed the activities with the rest of the members of staff and residents here. The quality of the facilities
available adds to the overall enjoyment of my time here. It's a very nice home to stay in.
12 June 2024
My father moved into Hazel End in September last year and as he was 99 and still living independently, we had started looking at the possibility of him moving into a care home and when a room became available, we were not going to let the opportunity pass him by.
At first, he didn't want to stay (I
believe he was home sick sadly), but this was not the case for long and gradually he has become part of the Hazel End family.
He has so many friends there, both residents and staff and once more, he is somebody and not just an old man living on his own.
He loves the exercise classes there, adores his cheeky chats with the staff and is so happy with the folk who he shares a table with at meal times.
We are convinced that if he hadn't made this move, that he would not longer be with us, but he is and he is absolutely thriving and looking forward to turning 100 in a couple of days.
We cannot thank the staff enough, for their kindness, compassion, patience and professionalism, you're amazing.
12 June 2024
The home has stimulated my dad and kept him going for the last couple of years but it's the little things that have stopped me give excellent all round. I've had to remind cares on more than one occasion to do things that I don't find acceptable.
11 June 2024
Hazel End is a very welcoming and friendly home. The home is of a very high standard in care, cleanliness, private facilities and friendly communal areas.
The medical care and support are very good and any NHS service is arranged quickly whenever needed.
For me, one of the best facilities is the
lifestyle ladies, who offer residents daily activities to keep them active and entertained.
I love reading the daily social posts which provide comfort whenever I spot my mother taking part. The lifestyle team celebrates any special day, holiday, or birthday so something is happening every day.
The food is mostly very good.
Both mum and I find the staff very helpful, friendly and supportive.
11 June 2024
Our relative has been at Hazel End for 16 months and is a different person. The home is very well run and all the staff who are caring, kind and helpful to residents and visitors are dedicated to their work showing passion in all they do. The medical and personal care is very good. All rooms are
clean, bright and airy and the communal areas are spacious. There is a Garden Room which is quiet and peaceful, cinema room for film shows or musical singalongs, a tea room and hairdressers. The chef is very good providing a well-balanced choice of nutritional meals and snacks often from different cultures. Entertainment is excellent, there is always something going on ie, birthday celebration or special occasion, craft group, exercise classes and various games there is something for everyone if they wish to participate. Relatives and friends are also invited and encouraged to join in. We are very satisfied with the overall care received and would highly recommend this lovely care home.
11 June 2024
My mum has been at Hazel End just over 3 years. All the staff are very friendly and helpful, reassuring and understanding. Always care staff available to discuss any concerns. Such attention to detail with the decoration and furniture in all rooms. With plenty of activities to keep residents
occupied and involved both physically and mentally.
11 June 2024
My dad has been here since February and after a few teething problems he's very happy here. There are 4 very special staff who Dad loves as do I!
I think the food could improve slightly and the cleaning regime could do with improving but overall it's a lovely care home with lovely staff and as
long as Dad is happy that's the main thing.
02 January 2024
Hazel End is a modern care home, which almost feels like a hotel and has been our mother's home now for almost a year. After a period of adapting she now seems much happier and settled than before. There is a range of activities that seems to cater to everyone. The staff are very friendly, caring
and responsive to requests. Visiting can be at any time and we are always welcomed with a smile.
Latest Reviews for Hazel End Care Home
28 January 2026
I would like to take this opportunity of thanking all the staff at Hazel End for their continuous care and kindness shown to my sister-in-law on every occasion I have visited her. They all have a smile, and nothing is too much trouble. There is always a calm atmosphere and gentle background music
playing. Well done to the whole team.
14 January 2026
The management made the process as smooth and supportive as possible, guiding us throughout. The staff work exceptionally well together as a team, making visits at anytime a pleasure. We feel our loved one is very well cared for and safe in a clean environment with all her needs met. The staff keep
us fully informed and welcome family in making us feel part of the team. The care home has a very calm and happy atmosphere. Nothing is too much trouble.
16 December 2025
We bought my 89 year old Mum into Hazel End for a 3-week respite after having undergone sudden emergency brain surgery, which affected her mobility, amongst other things.
Each & every member of staff have been absolutely amazing, nothing is too much trouble for them, Mum's care has been
exceptional, and she has enjoyed her stay here at Hazel End, so much so, that she has even said "If ever the times comes when I can't manage myself at home, I would be happy to live here". I, as her daughter, never thought I would hear her say that!
As a family, we can't rate Hazel End enough, they welcomed us into their family, and each and everyday that mum has been there we have not had to worry about a thing.
A massive thank you to all the management & staff at Hazel End.
10 November 2025
This is the second time I've been in respite care at Hazel End, and my time here after a period in hospital has helped my recovery.
22 October 2025
My husband, Jeff, spent the last eighteen months of his life at Hazel End. He had dementia and at times staff had to literally run around after him. They were always patient and kind and seemed to see the person behind the illness. I never had any concerns about the care Jeff received and at the end
his palliative care was simply excellent.
23 September 2025
My mother has been a resident at Hazel End for nearly 3 years. The home not only more than meets our needs, but the staff always manage to be able to go the extra mile. In our dealings with the management, any issues that we have raised have been resolved to the best of their ability instantly,
which I must state is no mean feat with the number of residents and staff whom at some time must need issues resolved. I feel I made an excellent choice choosing Hazel End. Alan.
18 June 2025
I cannot fault the staff and management. I feel safe here, they go out of their way to help you in every way they can. Nothing is too much for them to help you in any way that they can. The house keeping team I cannot fault. I would recommend Hazel End Care Home to anyone thinking of coming into
care.
09 June 2025
The staff was fantastic With our mum with her transition into the home they always show empathy and are caring. My mum has thrived being here in the short time she has and now always has a smile on her face it has now taken a big burden off us as a family knowing she is well looked after and her
needs are met a beautiful family home
03 April 2025
Our initial impression of Hazel End Care Home is excellent.
Clean, friendly, caring , safe lots to do and dignified care.
12 December 2024
There have been quite a few changes in caring and other staff, but seem to have gone through smoothly without affecting residents. Continuity of staff and routines is of paramount importance to residents suffering from Dementia/Alzheimer's conditions, and this has been handled by management and care
staff most admirably. Thank you
12 December 2024
This care home has been fantastic for my mother. She has her every wish granted, by just clicking the call button around her neck. The home always is very caring, both for my mother and myself They are very aware it's not easy for the family either. Unfortunately, my mum isn't interested in
participating in the entertainment that is organised. However, from what I've seen, it always looks enjoyable and gives the residents a lift to be together.
08 November 2024
After these initial few weeks, Mum seems to have settled into a happy, safe place. She's making friends and interacting well with staff all of whom have been welcoming and helpful. It's lovely to see Mum smile again.
21 June 2024
My 2 months in this care home have been favourable, especially due to the help from the staff members.
The guidance and health care has been very very supportive and personal to me. I have enjoyed the activities with the rest of the members of staff and residents here. The quality of the facilities
available adds to the overall enjoyment of my time here. It's a very nice home to stay in.
12 June 2024
My father moved into Hazel End in September last year and as he was 99 and still living independently, we had started looking at the possibility of him moving into a care home and when a room became available, we were not going to let the opportunity pass him by.
At first, he didn't want to stay (I
believe he was home sick sadly), but this was not the case for long and gradually he has become part of the Hazel End family.
He has so many friends there, both residents and staff and once more, he is somebody and not just an old man living on his own.
He loves the exercise classes there, adores his cheeky chats with the staff and is so happy with the folk who he shares a table with at meal times.
We are convinced that if he hadn't made this move, that he would not longer be with us, but he is and he is absolutely thriving and looking forward to turning 100 in a couple of days.
We cannot thank the staff enough, for their kindness, compassion, patience and professionalism, you're amazing.
12 June 2024
The home has stimulated my dad and kept him going for the last couple of years but it's the little things that have stopped me give excellent all round. I've had to remind cares on more than one occasion to do things that I don't find acceptable.
11 June 2024
Hazel End is a very welcoming and friendly home. The home is of a very high standard in care, cleanliness, private facilities and friendly communal areas.
The medical care and support are very good and any NHS service is arranged quickly whenever needed.
For me, one of the best facilities is the
lifestyle ladies, who offer residents daily activities to keep them active and entertained.
I love reading the daily social posts which provide comfort whenever I spot my mother taking part. The lifestyle team celebrates any special day, holiday, or birthday so something is happening every day.
The food is mostly very good.
Both mum and I find the staff very helpful, friendly and supportive.
11 June 2024
Our relative has been at Hazel End for 16 months and is a different person. The home is very well run and all the staff who are caring, kind and helpful to residents and visitors are dedicated to their work showing passion in all they do. The medical and personal care is very good. All rooms are
clean, bright and airy and the communal areas are spacious. There is a Garden Room which is quiet and peaceful, cinema room for film shows or musical singalongs, a tea room and hairdressers. The chef is very good providing a well-balanced choice of nutritional meals and snacks often from different cultures. Entertainment is excellent, there is always something going on ie, birthday celebration or special occasion, craft group, exercise classes and various games there is something for everyone if they wish to participate. Relatives and friends are also invited and encouraged to join in. We are very satisfied with the overall care received and would highly recommend this lovely care home.
11 June 2024
My mum has been at Hazel End just over 3 years. All the staff are very friendly and helpful, reassuring and understanding. Always care staff available to discuss any concerns. Such attention to detail with the decoration and furniture in all rooms. With plenty of activities to keep residents
occupied and involved both physically and mentally.
11 June 2024
My dad has been here since February and after a few teething problems he's very happy here. There are 4 very special staff who Dad loves as do I!
I think the food could improve slightly and the cleaning regime could do with improving but overall it's a lovely care home with lovely staff and as
long as Dad is happy that's the main thing.
02 January 2024
Hazel End is a modern care home, which almost feels like a hotel and has been our mother's home now for almost a year. After a period of adapting she now seems much happier and settled than before. There is a range of activities that seems to cater to everyone. The staff are very friendly, caring
and responsive to requests. Visiting can be at any time and we are always welcomed with a smile.