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Hazel End Care Home

Kitchener Road, St Michaels Hurst, Bishop's Stortford, Hertfordshire CM23 1EN
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The care home has a very calm and happy atmosphere. Nothing is too much trouble.J F(Daughter of Resident/Service User)
Hazel End Care Home, Bishop's Stortford
Mum's care has been exceptional, and she has enjoyed her stay here at Hazel End,Tracy F(Daughter of Resident/Service User)
Hazel End Care Home, Bishop's Stortford
This is the second time I've been in respite care at Hazel End,Barbara B(Respite Resident/Service User)
Hazel End Care Home, Bishop's Stortford

Hazel End is located in the market town of Bishop's Stortford and provides tailored residential and dementia care for up to 66 residents in single rooms with fitted furniture and en suite wet rooms to support privacy and dignity.

Hazel End continues to welcome new residents for residential and residential dementia care both for shorter stays and permanent stays.

The home benefits from impressive facilities such as a coffee area,...  

Care Provided by Hazel End Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,750
Residential Dementia CareFrom £1,650From £1,750

Fees can vary depending on care needs and other factors. Colleagues at Hazel End will be happy to discuss our weekly fees with you and what our fees include.

Contact Hazel End Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Claire Sparks(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors welcome at Hazel End care home.

Parking

  • On-site parking including disabled parking provision.

Hazel End Care Home Reviews (81)

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9.8

Hazel End Care Home has a Review Score of 9.8 (9.784) out of 10, based on 22 reviews in the last 2 years. Over all time Hazel End Care Home has 81 reviews.

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Review from Elaine G (Niece of Resident) published on 29 July 2026 Submitted via Postal Card
Overall Experience

My uncle needed 24hr care. We booked 4 wks but have done a further 4 weeks. I cannot say anything negative about Hazel End. My uncle does not have a bad thing to say about his stay. I know he is safe and being very well looked after. Also my uncle is quite ill & they have talked me kept me updated & have been a wonderful support to me. You walk in & the receptionist goves you a wonderful smile & all the patients there are looked after. Everyone there works so hard.

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Review from Karen C (Wife of Resident) published on 8 July 2026 Submitted via Postal Card
Overall Experience

This was my husband's first experience of respite care. From my initial enquiry to the end of the stay, everything went very smoothly. It was a relief for me to know he was being so well cared for. After a fall in the night he was treated with compassion and his cut knee sorted by a district nurse visit. All-in-all a very successful visit and we would be happy to use Hazel End again.

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Review from Kerry B (Daughter of Resident) published on 17 June 2026 Submitted via Postal Card
Overall Experience
My parents stayed at Hazel End Care Home for a respite period. The home has been such a wonderful experience for them.
The carers and all the staff have been so kind and caring, making my parents feel very welcome. If my parents required respite in the future, I know they would want to stay at Hazel End again.

As a family, we would like to say a very big thank you.

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Review from Elaine T (Daughter of Resident) published on 30 March 2026 Submitted via Website
Overall Experience
My father was in Hazel End for just over two years and everyone involved with caring for him were amazing.
He was a wonderful man, but could also be a very tricky character, but they always treated him with great respect, dignity and humility, which would not always have been easy!
Hazel End was definitely a lovely home for him, always clean and comfortable and there were always smiles to greet you regardless of the time of day.
When my father was nearing the end, they stepped up even more and not only just coped incredibly with him, but also always had time and support for me and my family.
Moving my father into a care home was one of the toughest decisions I have ever had to make, but without a shadow of a doubt, it was absolutely the right thing to do and I have counted my blessings so many times that it was Hazel end that we got him in to.
Thank you, you were all amazing and we appreciated each and everyone of you. You are all amazing!

P.S. We do miss you!

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Review from A L (Niece of Resident) published on 19 March 2026 Submitted via Postal Card
Overall Experience

Excellent support and advice regarding placement review with social services. The manager provided information which helped to resolve a controversial situation. Our family greatly appreciate the consideration, time and effort which we received from the staff. This has given a positive outcome to a distressing situation created by social services.

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Review from Margaret B (Daughter of Resident) published on 13 March 2026 Submitted via Website
Overall Experience
The end of life care our mother recently received at Hazel End Care Home was exemplary. Whilst being professional and totally respectful, the staff looked after her and us with kindness and gentle care.

Thank you all.

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Review from Elaine L (Daughter of Resident) published on 6 March 2026 Submitted via Postal Card
Overall Experience

My sister and I had lunch at the home with our mother. The lunch was enjoyable, and the staff were accommodating.

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Review from Teresa B (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card
Overall Experience

I have no issues with anything at this home. My elderly mother with dementia is well cared for in all respect. On my last visit, 17/3/26, I stayed with my mother, along with my sister, for lunch with mum. We were well catered for, food was well cooked, tasty, well presented, and even the head chef came to speak to us. The whole experience was enjoyable.

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Review from Susan S (Relative of Resident) published on 3 March 2026 Submitted via Postal Card
Overall Experience

We have had two relatives/friends in the care home for the last 4 years and always found it to be well run. It is always very clean, and staff at all levels are always very polite, caring and helpful, nothing is too much trouble. It is a very well run home, and the manager knows all the residents. The senior carers are very good and always happy to discuss any queries, answer questions, and help with any needs. Communication is also key; we are always greeted well by reception staff, our only criticism is the food has not been as good of late.

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Review from Anna H (Daughter of Resident) published on 23 February 2026 Submitted via Website
Overall Experience

Excellent care, but extremely poor funding advice

My mother was a resident at Hazel End Care Home for several months. The care she received was excellent. The carers were kind, compassionate and treated her with dignity and kindness. The facilities are very good. and the environment is welcoming and comfortable.

However, the funding advice we were given was extremely misleading. Before my mother moved in, I made repeated enquiries about whether the home accepted Local Authority funding and whether they would negotiate rates if necessary. I was assured that this would not be a problem. This proved not to be the case, and my mother ultimately had to move after only just settling in. This was very distressing - there seems to have been either a serious level of incompetence or, worse, intentional misleading on the part of Hazel End Management.

I would strongly advise families to get clear guidance from the Local Authority about funding arrangements before committing.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for your review and your kind comments regarding our environment, team and care at Hazel End. We aim to provide open and clear advice about fees, with information available at the point of discussion. We are currently investigating the matters you've raised and will respond to you...  

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Review from Annette S (Daughter of Resident) published on 17 February 2026 Submitted via Postal Card
Overall Experience

My mother entered the home during covid - 2020. Her care has been amazing. She is very insular, so the carers always spend time with her chatting. She is 93 now, and from being very extroverted, she is quieter. However, all the carers understand and try and encourage her. Also, I would like to point out how wonderful everyone has been with me, as I obviously am finding it very difficult!

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Review from P S (Sister-in-law of Resident) published on 28 January 2026 Submitted via Postal Card
Overall Experience

I would like to take this opportunity of thanking all the staff at Hazel End for their continuous care and kindness shown to my sister-in-law on every occasion I have visited her. They all have a smile, and nothing is too much trouble. There is always a calm atmosphere and gentle background music playing. Well done to the whole team.

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Review from J F (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card
Overall Experience

The management made the process as smooth and supportive as possible, guiding us throughout. The staff work exceptionally well together as a team, making visits at anytime a pleasure. We feel our loved one is very well cared for and safe in a clean environment with all her needs met. The staff keep us fully informed and welcome family in making us feel part of the team. The care home has a very calm and happy atmosphere. Nothing is too much trouble.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our overall experience as excellent. We're glad you are happy with Hazel End, where I'm always happy to discuss feedback to ensure that care and all aspects of day-to-day life are to the satisfaction of our residents and their loved ones.

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Review from Tracy F (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card
Overall Experience
We bought my 89 year old Mum into Hazel End for a 3-week respite after having undergone sudden emergency brain surgery, which affected her mobility, amongst other things.
Each & every member of staff have been absolutely amazing, nothing is too much trouble for them, Mum's care has been exceptional, and she has enjoyed her stay here at Hazel End, so much so, that she has even said "If ever the times comes when I can't manage myself at home, I would be happy to live here". I, as her daughter, never thought I would hear her say that!
As a family, we can't rate Hazel End enough, they welcomed us into their family, and each and everyday that mum has been there we have not had to worry about a thing.

A massive thank you to all the management & staff at Hazel End.

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Review from Barbara B (Respite Resident) published on 10 November 2025 Submitted via Postal Card
Overall Experience

This is the second time I've been in respite care at Hazel End, and my time here after a period in hospital has helped my recovery.

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Review from D A (Wife of Resident) published on 22 October 2025 Submitted via Website
Overall Experience

My husband, Jeff, spent the last eighteen months of his life at Hazel End. He had dementia and at times staff had to literally run around after him. They were always patient and kind and seemed to see the person behind the illness. I never had any concerns about the care Jeff received and at the end his palliative care was simply excellent.

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Review from Alan J (Son of Resident) published on 23 September 2025 Submitted via Website
Overall Experience

My mother has been a resident at Hazel End for nearly 3 years. The home not only more than meets our needs, but the staff always manage to be able to go the extra mile. In our dealings with the management, any issues that we have raised have been resolved to the best of their ability instantly, which I must state is no mean feat with the number of residents and staff whom at some time must need issues resolved. I feel I made an excellent choice choosing Hazel End. Alan.

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Review from Linda S (Resident / Service User) published on 18 June 2025 Submitted via Postal Card
Overall Experience

I cannot fault the staff and management. I feel safe here, they go out of their way to help you in every way they can. Nothing is too much for them to help you in any way that they can. The house keeping team I cannot fault. I would recommend Hazel End Care Home to anyone thinking of coming into care.

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Review from S H (Daughter of Resident) published on 9 June 2025 Submitted via Website
Overall Experience

The staff was fantastic With our mum with her transition into the home they always show empathy and are caring. My mum has thrived being here in the short time she has and now always has a smile on her face it has now taken a big burden off us as a family knowing she is well looked after and her needs are met a beautiful family home

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Review from Emma W (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card
Overall Experience
Our initial impression of Hazel End Care Home is excellent.

Clean, friendly, caring , safe lots to do and dignified care.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our facilities as excellent. Thank you for your lovely feedback, which I'll pass on to our team. Our team are passionate about providing the best care tailored to each of our residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 27 July 2026

We currently have three vacancies for care. Please contact Hazel End directly to discuss your enquiry.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across the Three Counties are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Hazel End Care Home.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Hazel End Care Home.

Meet the Team (2)

Claire Sparks
Claire SparksJob Title:Care ManagerJoined: 2019

My Name is Claire Sparks and I am the Home Manager at Hazel End Care Home,

I have worked in care for 9 years starting off in the community and then coming to Hazel End just before we opened our doors.

Prior to working in care, I worked in the hospital as a domestic and one lady thanked me for supporting her and she sadly passed away. This really made me rethink and I was proud of myself for supporting her and had a sense of fulfilment for how grateful she was.

I started working at Hazel End as a Senior Carer, I progressed to Deputy Manager then Care Manager and now Home Manager. I have learnt so much working at Hazel End Care Home and progressed within the home. I'm proud to support our residents and make each day enjoyable living with us.

Kerry Jeffrey
Kerry JeffreyJob Title:Team LeaderJoined: 2021

My name is Kerry Jeffrey and I am a Team Leader at Hazel End Care Home.

I started working in the care sector 15 years ago after seeing the support my dad had from the nursing team before he passed away. I felt I wanted to give something back to the community and joined a local care team working in the community as a senior carer and then as an area lead. I then moved onto the local hospital working on the wards as an assistant but wanted to get back to the care side of things, so went back out into the community with a hospital at home team until Covid struck. I then applied to work at Hazel End Care Home as a senior carer. This was my first time in a care home, and I loved the close-knit teamwork that you get compared to being out on your own.

I have now been at Hazel End for 4 years and in that time, I have worked my way up to Deputy Manager. When taken over by Anchor I took on the role of Team Leader so I was able to support staff daily on the floor. I like the position I am in as it gives me the opportunity to be a role model for new starters.

Frequently Asked Questions about Hazel End Care Home

What types of Care is Hazel End Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hazel End Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Hazel End Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hazel End Care Home to the centre of Bishop's Stortford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazel End Care Home to verify any information. View our terms and conditions. Hazel End Care Home has an Enhanced Service -more info.