Hazel End Care Home

We had to move my Dad from respite in another care home which was not working out. Hazel End have been absolutely fantastic. He has a lovely room, it is always spotlessly clean. The staff are so kind and caring and they have communicated with myself and medical professionals seamlessly. They have taken a huge stress off my shoulders in getting him the help he needs and understanding his presentation is his dementia and not him. Thank you to everyone at Hazel End for looking after my beloved Dad so well. We are so very grateful

As a family we consider ourselves very fortunate to have found Hazel End for our mother to live. The staff are efficient, caring and committed, and the fact that our mother is safe, well cared for, and happy, is a fantastic relief to us.

Mum has now been a resident at Hazel End for 18 months. Throughout this time she has received consistent and fantastic compassionate care. Hazel End is a real community with wonderful staff , great facilities with an engaging activity programme. I trust Hazel End entirely with the ongoing care of my mum. If this review isn't enough, my mum, independently told a friend of mine how happy she is at Hazel End!

Hazel End has a lovely welcoming atmosphere and the facilities and decor are excellent. My mother has only been a resident for the past month but in that time the staff have been incredibly kind and caring and they go above and beyond expectations. I am totally reassured that she is safe and is being cared for by friendly and professional people.

My mother has dementia which is heartbreaking. It was a big decision finding a suitable care home when mum was unable to remain in her own home. I was initially shown around the home by a very friendly and welcoming lady on reception. Hazel End is a very well presented care home with very kind, attentive and compassionate carers who support and care for the residents. They are so patient and treat the residents with dignity and respect. Carers have been very welcoming to me as a family member. It is a huge relief to know that mum is safe and well cared for. The reception team are organised and very helpful. There are activities available to residents mornings and afternoons, an in house cinema, a hairdresser who is dementia trained who comes in every week and quiet areas where you can spend time with your loved one for a chat. It is incredibly hard seeing my mum deteriorate with dementia but so comforting to know she is receiving the best care possible.

Since my father moved here, his health and mental wellbeing have improved so noticeably that it's hard to put into words. This home hasn't just cared for him, it's helped him get better.

The culture is one of real warmth and dignity, with truly individual care. Staff are wonderfully attentive, often noticing when he's not himself before we would, and acting straight away. They're proactive too. Referrals, registering him with medical services, appointments, are all handled without any chasing from me. After coordinating everything myself for so long, I finally have peace of mind. They also genuinely welcome feedback and action anything I raise.

I'm grateful to every team member - the manager, office staff, receptionist, seniors, carers, activity coordinators, the chefs who prepare vegetarian meals for him, and cleaners. Thank you all!

It has at times been quite difficult for them but they are so positive, friendly and do their best to help her & provide for her needs. The accomodation is very good & food menus varied. Thank you so much for your caring + friendly atmosphere which permeates Hazel End Care Home.

My uncle needed 24hr care. We booked 4 wks but have done a further 4 weeks. I cannot say anything negative about Hazel End. My uncle does not have a bad thing to say about his stay. I know he is safe and being very well looked after. Also my uncle is quite ill & they have talked me kept me updated & have been a wonderful support to me. You walk in & the receptionist goves you a wonderful smile & all the patients there are looked after. Everyone there works so hard.

This was my husband's first experience of respite care. From my initial enquiry to the end of the stay, everything went very smoothly. It was a relief for me to know he was being so well cared for. After a fall in the night he was treated with compassion and his cut knee sorted by a district nurse visit. All-in-all a very successful visit and we would be happy to use Hazel End again.

As a family, we would like to say a very big thank you.

P.S. We do miss you!

Excellent support and advice regarding placement review with social services. The manager provided information which helped to resolve a controversial situation. Our family greatly appreciate the consideration, time and effort which we received from the staff. This has given a positive outcome to a distressing situation created by social services.

Thank you all.

My sister and I had lunch at the home with our mother. The lunch was enjoyable, and the staff were accommodating.

I have no issues with anything at this home. My elderly mother with dementia is well cared for in all respect. On my last visit, 17/3/26, I stayed with my mother, along with my sister, for lunch with mum. We were well catered for, food was well cooked, tasty, well presented, and even the head chef came to speak to us. The whole experience was enjoyable.

We have had two relatives/friends in the care home for the last 4 years and always found it to be well run. It is always very clean, and staff at all levels are always very polite, caring and helpful, nothing is too much trouble. It is a very well run home, and the manager knows all the residents. The senior carers are very good and always happy to discuss any queries, answer questions, and help with any needs. Communication is also key; we are always greeted well by reception staff, our only criticism is the food has not been as good of late.

Excellent care, but extremely poor funding advice

My mother was a resident at Hazel End Care Home for several months. The care she received was excellent. The carers were kind, compassionate and treated her with dignity and kindness. The facilities are very good. and the environment is welcoming and comfortable.

However, the funding advice we were given was extremely misleading. Before my mother moved in, I made repeated enquiries about whether the home accepted Local Authority funding and whether they would negotiate rates if necessary. I was assured that this would not be a problem. This proved not to be the case, and my mother ultimately had to move after only just settling in. This was very distressing - there seems to have been either a serious level of incompetence or, worse, intentional misleading on the part of Hazel End Management.

I would strongly advise families to get clear guidance from the Local Authority about funding arrangements before committing.

My mother entered the home during covid - 2020. Her care has been amazing. She is very insular, so the carers always spend time with her chatting. She is 93 now, and from being very extroverted, she is quieter. However, all the carers understand and try and encourage her. Also, I would like to point out how wonderful everyone has been with me, as I obviously am finding it very difficult!

I would like to take this opportunity of thanking all the staff at Hazel End for their continuous care and kindness shown to my sister-in-law on every occasion I have visited her. They all have a smile, and nothing is too much trouble. There is always a calm atmosphere and gentle background music playing. Well done to the whole team.

The management made the process as smooth and supportive as possible, guiding us throughout. The staff work exceptionally well together as a team, making visits at anytime a pleasure. We feel our loved one is very well cared for and safe in a clean environment with all her needs met. The staff keep us fully informed and welcome family in making us feel part of the team. The care home has a very calm and happy atmosphere. Nothing is too much trouble.