
The care home has a very calm and happy atmosphere. Nothing is too much trouble.J F(Daughter of Resident/Service User)

Mum's care has been exceptional, and she has enjoyed her stay here at Hazel End,Tracy F(Daughter of Resident/Service User)

This is the second time I've been in respite care at Hazel End,Barbara B(Respite Resident/Service User)

The care home has a very calm and happy atmosphere. Nothing is too much trouble.J F(Daughter of Resident/Service User)

Mum's care has been exceptional, and she has enjoyed her stay here at Hazel End,Tracy F(Daughter of Resident/Service User)

This is the second time I've been in respite care at Hazel End,Barbara B(Respite Resident/Service User)

Hazel End is located in the market town of Bishop's Stortford and provides tailored residential and dementia care for up to 66 residents in single rooms with fitted furniture and en suite wet rooms to support privacy and dignity.
Hazel End continues to welcome new residents for residential and residential dementia care both for shorter stays and permanent stays.
The home benefits from impressive facilities such as a coffee area,...
Care Provided by Hazel End Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Hazel End will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Hazel End Care Home for full pricing details and T&Cs.
Contact Hazel End Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Claire Sparks(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Visitors welcome at Hazel End care home.
Parking
- On-site parking including disabled parking provision.
Hazel End Care Home Reviews (81)
Hazel End Care Home has a Review Score of 9.8 (9.784) out of 10, based on 22 reviews in the last 2 years.
Over all time Hazel End Care Home has 81 reviews.
My uncle needed 24hr care. We booked 4 wks but have done a further 4 weeks. I cannot say anything negative about Hazel End. My uncle does not have a bad thing to say about his stay. I know he is safe and being very well looked after. Also my uncle is quite ill & they have talked me kept me updated & have been a wonderful support to me. You walk in & the receptionist goves you a wonderful smile & all the patients there are looked after. Everyone there works so hard.
This was my husband's first experience of respite care. From my initial enquiry to the end of the stay, everything went very smoothly. It was a relief for me to know he was being so well cared for. After a fall in the night he was treated with compassion and his cut knee sorted by a district nurse visit. All-in-all a very successful visit and we would be happy to use Hazel End again.
The carers and all the staff have been so kind and caring, making my parents feel very welcome. If my parents required respite in the future, I know they would want to stay at Hazel End again.
As a family, we would like to say a very big thank you.
He was a wonderful man, but could also be a very tricky character, but they always treated him with great respect, dignity and humility, which would not always have been easy!
Hazel End was definitely a lovely home for him, always clean and comfortable and there were always smiles to greet you regardless of the time of day.
When my father was nearing the end, they stepped up even more and not only just coped incredibly with him, but also always had time and support for me and my family.
Moving my father into a care home was one of the toughest decisions I have ever had to make, but without a shadow of a doubt, it was absolutely the right thing to do and I have counted my blessings so many times that it was Hazel end that we got him in to.
Thank you, you were all amazing and we appreciated each and everyone of you. You are all amazing!
P.S. We do miss you!
Excellent support and advice regarding placement review with social services. The manager provided information which helped to resolve a controversial situation. Our family greatly appreciate the consideration, time and effort which we received from the staff. This has given a positive outcome to a distressing situation created by social services.
Thank you all.
My sister and I had lunch at the home with our mother. The lunch was enjoyable, and the staff were accommodating.
I have no issues with anything at this home. My elderly mother with dementia is well cared for in all respect. On my last visit, 17/3/26, I stayed with my mother, along with my sister, for lunch with mum. We were well catered for, food was well cooked, tasty, well presented, and even the head chef came to speak to us. The whole experience was enjoyable.
We have had two relatives/friends in the care home for the last 4 years and always found it to be well run. It is always very clean, and staff at all levels are always very polite, caring and helpful, nothing is too much trouble. It is a very well run home, and the manager knows all the residents. The senior carers are very good and always happy to discuss any queries, answer questions, and help with any needs. Communication is also key; we are always greeted well by reception staff, our only criticism is the food has not been as good of late.
Excellent care, but extremely poor funding advice
My mother was a resident at Hazel End Care Home for several months. The care she received was excellent. The carers were kind, compassionate and treated her with dignity and kindness. The facilities are very good. and the environment is welcoming and comfortable.
However, the funding advice we were given was extremely misleading. Before my mother moved in, I made repeated enquiries about whether the home accepted Local Authority funding and whether they would negotiate rates if necessary. I was assured that this would not be a problem. This proved not to be the case, and my mother ultimately had to move after only just settling in. This was very distressing - there seems to have been either a serious level of incompetence or, worse, intentional misleading on the part of Hazel End Management.
I would strongly advise families to get clear guidance from the Local Authority about funding arrangements before committing.
Thank you for your review and your kind comments regarding our environment, team and care at Hazel End. We aim to provide open and clear advice about fees, with information available at the point of discussion. We are currently investigating the matters you've raised and will respond to you...
My mother entered the home during covid - 2020. Her care has been amazing. She is very insular, so the carers always spend time with her chatting. She is 93 now, and from being very extroverted, she is quieter. However, all the carers understand and try and encourage her. Also, I would like to point out how wonderful everyone has been with me, as I obviously am finding it very difficult!
I would like to take this opportunity of thanking all the staff at Hazel End for their continuous care and kindness shown to my sister-in-law on every occasion I have visited her. They all have a smile, and nothing is too much trouble. There is always a calm atmosphere and gentle background music playing. Well done to the whole team.
The management made the process as smooth and supportive as possible, guiding us throughout. The staff work exceptionally well together as a team, making visits at anytime a pleasure. We feel our loved one is very well cared for and safe in a clean environment with all her needs met. The staff keep us fully informed and welcome family in making us feel part of the team. The care home has a very calm and happy atmosphere. Nothing is too much trouble.
Thank you for taking the time to review Hazel End and we are pleased that you rate our overall experience as excellent. We're glad you are happy with Hazel End, where I'm always happy to discuss feedback to ensure that care and all aspects of day-to-day life are to the satisfaction of our residents and their loved ones.
Each & every member of staff have been absolutely amazing, nothing is too much trouble for them, Mum's care has been exceptional, and she has enjoyed her stay here at Hazel End, so much so, that she has even said "If ever the times comes when I can't manage myself at home, I would be happy to live here". I, as her daughter, never thought I would hear her say that!
As a family, we can't rate Hazel End enough, they welcomed us into their family, and each and everyday that mum has been there we have not had to worry about a thing.
A massive thank you to all the management & staff at Hazel End.
This is the second time I've been in respite care at Hazel End, and my time here after a period in hospital has helped my recovery.
My husband, Jeff, spent the last eighteen months of his life at Hazel End. He had dementia and at times staff had to literally run around after him. They were always patient and kind and seemed to see the person behind the illness. I never had any concerns about the care Jeff received and at the end his palliative care was simply excellent.
My mother has been a resident at Hazel End for nearly 3 years. The home not only more than meets our needs, but the staff always manage to be able to go the extra mile. In our dealings with the management, any issues that we have raised have been resolved to the best of their ability instantly, which I must state is no mean feat with the number of residents and staff whom at some time must need issues resolved. I feel I made an excellent choice choosing Hazel End. Alan.
I cannot fault the staff and management. I feel safe here, they go out of their way to help you in every way they can. Nothing is too much for them to help you in any way that they can. The house keeping team I cannot fault. I would recommend Hazel End Care Home to anyone thinking of coming into care.
The staff was fantastic With our mum with her transition into the home they always show empathy and are caring. My mum has thrived being here in the short time she has and now always has a smile on her face it has now taken a big burden off us as a family knowing she is well looked after and her needs are met a beautiful family home
Clean, friendly, caring , safe lots to do and dignified care.
Thank you for taking the time to review Hazel End and we are pleased that you rate our facilities as excellent. Thank you for your lovely feedback, which I'll pass on to our team. Our team are passionate about providing the best care tailored to each of our residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 27 July 2026We currently have three vacancies for care. Please contact Hazel End directly to discuss your enquiry.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across the Three Counties are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Hazel End Care Home.
Accreditations
There are no accreditations posted yet for Hazel End Care Home.
Meet the Team (2)

My Name is Claire Sparks and I am the Home Manager at Hazel End Care Home,
I have worked in care for 9 years starting off in the community and then coming to Hazel End just before we opened our doors.
Prior to working in care, I worked in the hospital as a domestic and one lady thanked me for supporting her and she sadly passed away. This really made me rethink and I was proud of myself for supporting her and had a sense of fulfilment for how grateful she was.
I started working at Hazel End as a Senior Carer, I progressed to Deputy Manager then Care Manager and now Home Manager. I have learnt so much working at Hazel End Care Home and progressed within the home. I'm proud to support our residents and make each day enjoyable living with us.

My name is Kerry Jeffrey and I am a Team Leader at Hazel End Care Home.
I started working in the care sector 15 years ago after seeing the support my dad had from the nursing team before he passed away. I felt I wanted to give something back to the community and joined a local care team working in the community as a senior carer and then as an area lead. I then moved onto the local hospital working on the wards as an assistant but wanted to get back to the care side of things, so went back out into the community with a hospital at home team until Covid struck. I then applied to work at Hazel End Care Home as a senior carer. This was my first time in a care home, and I loved the close-knit teamwork that you get compared to being out on your own.
I have now been at Hazel End for 4 years and in that time, I have worked my way up to Deputy Manager. When taken over by Anchor I took on the role of Team Leader so I was able to support staff daily on the floor. I like the position I am in as it gives me the opportunity to be a role model for new starters.
Frequently Asked Questions about Hazel End Care Home
What types of Care is Hazel End Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hazel End Care Home have?
There are 66 Single Rooms.
What are the Facilities & Services at Hazel End Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hazel End Care Home to the centre of Bishop's Stortford?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazel End Care Home to verify any information. View our terms and conditions. Hazel End Care Home has an Enhanced Service -more info.