Hazel End Care Home

Kitchener Road, St Michaels Hurst, Bishop's Stortford CM23 1EN
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9.7 77 Reviews
  • Hazel End Care Home, Bishop's Stortford
Hazel End is located in the market town of Bishop's Stortford and provides friendly and comfortable residential and dementia care for up to 66 residents in single rooms all with en suite wet rooms.

The home is located in a quiet residential area whilst being close to transport links and local amenities and attractions.

The home benefits from facilities such as a coffee area, bar area and quiet lounges. Hazel End continues to welcome new residents for residential and residential dementia care both for shorter stays and permanent stays.

At Hazel End, Day Care is offered, which combines compassionate personal care with enriching daily activities and delicious, freshly prepared meals. The home promotes wellbeing, independence and social connection, while providing loved ones valuable peace of mind.

Residents living with dementia receive quality dementia care, provided by colleagues who are fully trained to ensure their approach is the best for residents living with dementia.
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Care Provided by Hazel End Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

Please contact Hazel End directly for more information regarding our fees.

These prices are only a guideline, please contact Hazel End Care Home to find out the exact price for your requirements.

Contact Hazel End Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hazel End Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Claire Sparks (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors welcome at Hazel End care home.

Parking

  • On-site parking including disabled parking provision.

Hazel End Care Home Reviews (77)

9.7

Hazel End Care Home has a Review Score of 9.7 (9.745) out of 10, based on 22 reviews in the last 2 years.
Over all time Hazel End Care Home has 77 reviews.

Overall Experience
  • 68
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Date Published
  • 77
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Reviewer Connection to Hazel End Care Home
  • 35
  • 9
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  • 4
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  • 3
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Total of 77, showing 1-20
Review from Margaret B (Daughter of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The end of life care our mother recently received at Hazel End Care Home was exemplary. Whilst being professional and totally respectful, the staff looked after her and us with kindness and gentle care.
Thank you all.
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Review from Elaine L (Daughter of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I had lunch at the home with our mother. The lunch was enjoyable, and the staff were accommodating.
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Review from Teresa B (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no issues with anything at this home. My elderly mother with dementia is well cared for in all respect. On my last visit, 17/3/26, I stayed with my mother, along with my sister, for lunch with mum. We were well catered for, food was well cooked, tasty, well presented, and even the head chef came
to speak to us. The whole experience was enjoyable.
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Review from Susan S (Relative of Resident) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had two relatives/friends in the care home for the last 4 years and always found it to be well run. It is always very clean, and staff at all levels are always very polite, caring and helpful, nothing is too much trouble. It is a very well run home, and the manager knows all the residents. The
senior carers are very good and always happy to discuss any queries, answer questions, and help with any needs. Communication is also key; we are always greeted well by reception staff, our only criticism is the food has not been as good of late.
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Review from Anna H (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Excellent care, but extremely poor funding advice


My mother was a resident at Hazel End Care Home for several months. The care she received was excellent. The carers were kind, compassionate and treated her with dignity and kindness. The facilities are very good. and the environment is welcoming

and comfortable.


However, the funding advice we were given was extremely misleading. Before my mother moved in, I made repeated enquiries about whether the home accepted Local Authority funding and whether they would negotiate rates if necessary. I was assured that this would not be a problem. This proved not to be the case, and my mother ultimately had to move after only just settling in. This was very distressing - there seems to have been either a serious level of incompetence or, worse, intentional misleading on the part of Hazel End Management.


I would strongly advise families to get clear guidance from the Local Authority about funding arrangements before committing.

Reply from Claire Sparks, Manager at Hazel End Care HomeThank you for your review and your kind comments regarding our environment, team and care at Hazel End. We aim to provide open and clear advice about fees, with information available at the point of discussion. We are currently investigating the matters you've raised and will respond to you directly.

Our Customer Relations team will be in contact with you directly, and can be contacted at customer.relations@anchor.org.uk or 0345 602 5516.
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Review from Annette S (Daughter of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered the home during covid - 2020. Her care has been amazing. She is very insular, so the carers always spend time with her chatting. She is 93 now, and from being very extroverted, she is quieter. However, all the carers understand and try and encourage her. Also, I would like to point
out how wonderful everyone has been with me, as I obviously am finding it very difficult!
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Review from P S (Sister-in-law of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity of thanking all the staff at Hazel End for their continuous care and kindness shown to my sister-in-law on every occasion I have visited her. They all have a smile, and nothing is too much trouble. There is always a calm atmosphere and gentle background music playing.
Well done to the whole team.
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Review from J F (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management made the process as smooth and supportive as possible, guiding us throughout. The staff work exceptionally well together as a team, making visits at anytime a pleasure. We feel our loved one is very well cared for and safe in a clean environment with all her needs met. The staff keep
us fully informed and welcome family in making us feel part of the team. The care home has a very calm and happy atmosphere. Nothing is too much trouble.
Reply from Claire Sparks, Manager at Hazel End Care HomeThank you for taking the time to review Hazel End and we are pleased that you rate our overall experience as excellent. We're glad you are happy with Hazel End, where I'm always happy to discuss feedback to ensure that care and all aspects of day-to-day life are to the satisfaction of our residents and their loved ones.
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Review from Tracy F (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We bought my 89 year old Mum into Hazel End for a 3-week respite after having undergone sudden emergency brain surgery, which affected her mobility, amongst other things.
Each & every member of staff have been absolutely amazing, nothing is too much trouble for them, Mum's care has been exceptional,
and she has enjoyed her stay here at Hazel End, so much so, that she has even said "If ever the times comes when I can't manage myself at home, I would be happy to live here". I, as her daughter, never thought I would hear her say that!
As a family, we can't rate Hazel End enough, they welcomed us into their family, and each and everyday that mum has been there we have not had to worry about a thing.
A massive thank you to all the management & staff at Hazel End.
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Review from Barbara B (Respite Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the second time I've been in respite care at Hazel End, and my time here after a period in hospital has helped my recovery.
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Review from D A (Wife of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, Jeff, spent the last eighteen months of his life at Hazel End. He had dementia and at times staff had to literally run around after him. They were always patient and kind and seemed to see the person behind the illness. I never had any concerns about the care Jeff received and at the end
his palliative care was simply excellent.
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Review from Alan J (Son of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Hazel End for nearly 3 years. The home not only more than meets our needs, but the staff always manage to be able to go the extra mile. In our dealings with the management, any issues that we have raised have been resolved to the best of their ability instantly,
which I must state is no mean feat with the number of residents and staff whom at some time must need issues resolved. I feel I made an excellent choice choosing Hazel End. Alan.
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Review from Linda S (Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the staff and management. I feel safe here, they go out of their way to help you in every way they can. Nothing is too much for them to help you in any way that they can. The house keeping team I cannot fault. I would recommend Hazel End Care Home to anyone thinking of coming into care.
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Review from S H (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff was fantastic With our mum with her transition into the home they always show empathy and are caring. My mum has thrived being here in the short time she has and now always has a smile on her face it has now taken a big burden off us as a family knowing she is well looked after and her needs
are met a beautiful family home
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Review from Emma W (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our initial impression of Hazel End Care Home is excellent.
Clean, friendly, caring , safe lots to do and dignified care.
Reply from Claire Sparks, Manager at Hazel End Care HomeThank you for taking the time to review Hazel End and we are pleased that you rate our facilities as excellent. Thank you for your lovely feedback, which I'll pass on to our team. Our team are passionate about providing the best care tailored to each of our residents.
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Review from Clive V (Husband of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
There have been quite a few changes in caring and other staff, but seem to have gone through smoothly without affecting residents. Continuity of staff and routines is of paramount importance to residents suffering from Dementia/Alzheimer's conditions, and this has been handled by management and care
staff most admirably. Thank you
Reply from Claire Sparks, Manager at Hazel End Care HomeThank you for taking the time to review Hazel End and we are pleased that you rate our care/ support as excellent. We appreciate your kind comments, which I will pass on to my team. We aim to support our residents with colleagues they are familiar with to ensure familiarity and peace of mind.
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Review from P L (Daughter-in-law of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After these initial few weeks, Mum seems to have settled into a happy, safe place. She's making friends and interacting well with staff all of whom have been welcoming and helpful. It's lovely to see Mum smile again.
Reply from Claire Sparks, Manager at Hazel End Care HomeThank you for taking the time to review Hazel End and we are pleased that you rate our home as excellent in all areas. I will pass on your kind comments to our team. We're glad your mum is happy living with us and smiling.
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Review from J C (Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 2 months in this care home have been favourable, especially due to the help from the staff members.
The guidance and health care has been very very supportive and personal to me. I have enjoyed the activities with the rest of the members of staff and residents here. The quality of the facilities
available adds to the overall enjoyment of my time here. It's a very nice home to stay in.
Reply from Claire Sparks, Home Manager at Hazel End Care HomeThank you for taking the time to review Hazel End Care Home. We are pleased to hear that you rate our home as excellent in all areas. I will pass on your kind comments to all colleagues at Hazel End. I am so happy to hear that you feel very supported by us and that you're enjoying the activities with everyone. If you ever want to make any recommendations or need any more support with anything, please feel free to let me know.
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Review from Elaine T (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Hazel End in September last year and as he was 99 and still living independently, we had started looking at the possibility of him moving into a care home and when a room became available, we were not going to let the opportunity pass him by.
At first, he didn't want to stay (I
believe he was home sick sadly), but this was not the case for long and gradually he has become part of the Hazel End family.
He has so many friends there, both residents and staff and once more, he is somebody and not just an old man living on his own.
He loves the exercise classes there, adores his cheeky chats with the staff and is so happy with the folk who he shares a table with at meal times.
We are convinced that if he hadn't made this move, that he would not longer be with us, but he is and he is absolutely thriving and looking forward to turning 100 in a couple of days.
We cannot thank the staff enough, for their kindness, compassion, patience and professionalism, you're amazing.
Reply from Claire Sparks, Home Manager at Hazel End Care HomeThank you for taking the time to review Hazel End we are so happy that your father has settled in so well with us, and that your overall experience with us, has been excellent. We are so glad, you're pleased with our home and our lovely staff, and I will pass your kind comments on to my team. We hope he enjoyed his 100th birthday with us. We are overjoyed that he decided to become a part of the Hazel End family. We always appreciate feedback to ensure our residents enjoy their daily life as they wish. If you need anything, my door is always open.
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Review from N R (Son of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home has stimulated my dad and kept him going for the last couple of years but it's the little things that have stopped me give excellent all round. I've had to remind cares on more than one occasion to do things that I don't find acceptable.
Reply from Claire Sparks, Manager at Hazel End Care HomeThank you for taking the time to provide feedback on Hazel End care home and we are pleased that you rate our staff as excellent. We appreciated meeting with you in person to review your dad's care plan and it is our pleasure that he lives in our home. My door is always open to discuss all aspects of care and day-to-day life at our home.
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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Hazel End Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Hazel End Care Home is calculated as follows: ( (210 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 263 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazel End Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 02 Mar 2026

We currently have three vacancies for care. Please contact Hazel End directly to discuss your enquiry.

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Awards / Recognitions (11)

Meet the Team (2)

Claire

Claire Sparks

Job Title: Care Manager Joined: 2019

My Name is Claire Sparks and I am the Home Manager at Hazel End Care Home,


I have worked in care for 9 years starting off in the community and then coming to Hazel End just before we opened our doors.


Prior to working in care, I worked in the hospital as a domestic and one lady thanked me for supporting her and she sadly passed away. This really made me rethink and I was proud of myself for supporting her and had a sense of fulfilment for how grateful she was.


I started working at Hazel End as a Senior Carer, I progressed to Deputy Manager then Care Manager and now Home Manager. I have learnt so much working at Hazel End Care Home and progressed within the home. I'm proud to support our residents and make each day enjoyable living with us.

Kerry

Kerry Jeffrey

Job Title: Team Leader Joined: 2021

My name is Kerry Jeffrey and I am a Team Leader at Hazel End Care Home.


I started working in the care sector 15 years ago after seeing the support my dad had from the nursing team before he passed away. I felt I wanted to give something back to the community and joined a local care team working in the community as a senior carer and then as an area lead. I then moved onto the local hospital working on the wards as an assistant but wanted to get back to the care side of things, so went back out into the community with a hospital at home team until Covid struck. I then applied to work at Hazel End Care Home as a senior carer. This was my first time in a care home, and I loved the close-knit teamwork that you get compared to being out on your own.


I have now been at Hazel End for 4 years and in that time, I have worked my way up to Deputy Manager. When taken over by Anchor I took on the role of Team Leader so I was able to support staff daily on the floor. I like the position I am in as it gives me the opportunity to be a role model for new starters.

Frequently Asked Questions about Hazel End Care Home

What types of Care is Hazel End Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hazel End Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Hazel End Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazel End Care Home to the centre of Bishop's Stortford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazel End Care Home to verify any information. View our terms and conditions. Hazel End Care Home has an Enhanced Service - more info.