Hazel End Care Home

Kitchener Road, St Michaels Hurst, Bishop's Stortford CM23 1EN
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9.8 71 Reviews
  • Hazel End Care Home, Bishop's Stortford
Hazel End is located in the market town of Bishop's Stortford and provides friendly and comfortable residential and dementia care for up to 66 residents in single ensuite rooms. The home is located in a quiet residential area whilst being close to transport links and local amenities and attractions.

Hazel End benefits from facilities such as a coffee area, bar area and quiet lounges. Hazel End continues to welcome new residents for residential and residential dementia care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues who are fully trained to ensure their approach is the best for residents living with dementia.

Hazel End is operated by Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1797
  • Self-Funded Residential Dementia Care: from £1797
  • RESPITE Self-Funded Residential Care: from £1897
  • RESPITE Self-Funded Residential Dementia Care: from £1897

Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Hazel End directly for more information regarding our fees.

These prices are only a guideline, please contact Hazel End Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Sparks (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Hazel End directly with your enquiry.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors welcome at Hazel End care home.

Parking

  • On-site parking including disabled parking provision.

Hazel End Care Home Reviews (71)

9.8

Hazel End Care Home has a Review Score of 9.8 (9.751) out of 10, based on 19 reviews in the last 2 years.
Over all time Hazel End Care Home has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hazel End Care Home
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Total of 71, showing 41-60
Review from J O (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Hazel End Care Home since May 2021, she has settled in well. She is a lady that loves company and getting involved in whatever is going on. She enjoys sitting in the reception area to watch the comings and goings of residents, staff and visitors and likes to chat to everyone. It’s lovely
hearing about her day and her growing friendships, especially with the manager. Visits to Mum had been in the Garden room or the library it was just the 2 of us, and while I had met some of the staff I didn’t feel I was getting to know them and seeing Mum interact with them. I do realise this was down to the restrictions of Covid and staffing issues, but this is being addressed by the manager and his team and I personally have seen that the changes are working. This weeks visit I found mum chatting with staff and she was so happy talking to us both. She enjoys playing scrabble, watching formula 1 and cooking, the staff are working hard to ensure that she continues to enjoy the things that she did in her own home.
Reply from Daniel Rowark, Home Manager at Hazel End Care Home

Thank you so much for taking the time to leave us this review. It is an absolute joy to have Mum here with us and we are delighted to hear that you are happy with the service that we provide. Mum has certainly found her place here and has made a lot of new friends, myself and the team included.

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Review from Carole H (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad joined the community in January 2022. He didn’t want to move or to go into a ‘home’. When dad arrived at Hazel End Care Home, he thought he was in a hotel. The warm, welcoming reception area and his room with en-suite facilities gives this feel to the building. The facilities were an important reason
for choosing Hazel End. However, it’s the people who make Hazel End a truly special place. The new lifestyle managers have introduced so many activities for the residents that provide the mental stimulation that dementia sufferers need. Dad told us that ‘there’s lots to do here’. Again, activities are great but it’s the way they are run, with enthusiasm, care, encouragement and kindness that’s the best bit. I get regular updates on how dad is doing and I have witnessed those impromptu moments where a resident has needed a hug or a comforting word and carers provide this in abundance. I know Dad is getting great care. The recent relatives’ meeting helped to understand priorities and to give feedback.
Reply from Daniel Rowark, Home Manager at Hazel End Care Home

Thank you so much for your kind words. It is wonderful to hear that you are so happy with the level of care received by your dad. Dad has settled in really well and it is lovely to have him here with us. The team work very hard to ensure that everyone who lives with us is well cared for and that they are able to live a fun and active lifestyle. We are immensely proud of everything that they do.

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Review from Donna W (Daughter of Resident) published on 24 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During lockdown mum's dementia had progressed and we were not equipped to take care of her any longer. It was a heart-breaking and frightening decision to place Mum in full-time care. During the pandemic, it was impossible to conduct thorough tours of homes and we had to rely on this site, the CQC website
and each home’s website to see reviews, pictures/videos of the environment to make decisions. Hazel End was the stand out choice - their website and social media presence gave a real insight into life at the home as the team there are absolutely wonderful and Mum was made to feel very welcome. The facilities are so clean and homely. The team are well trained and versed in risk assessment and management. Their activities are exceptional, the nutrition is quality and the communication invaluable. We can't thank them enough for everything they did for Mum during her 4-month stay, they felt like extended family. In short, Hazel End sets the expected standard for other homes to be measured against.
Reply from Jessica Tilson, Marketing at Hazel End Care Home

Thank you so much for being so open and honest with your review. We appreciate the time and effort it takes. We thoroughly enjoyed caring for your mum during her stay. We are so pleased to read your feedback and we know the team will love hearing it.

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Review from Claire T (Daughter of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hazel End have worked hard to successfully settle my dad into their care. My dad had suffered considerable trauma over a short period and they have looked after both his physical and mental health, while caring for him while living with dementia. Hazel End is a lovely friendly community
with great entertainment and the residents are treated like family members. All the staff are lovely and helpful, nothing is too much bother.
My dad’s room is luxurious, he has an en-suite shower room with a patio door to the outside rear garden. He appreciates the large TV in his room and the staff are more than happy to find him programmes that he likes or set the football up on his iPad. As a keen gardener, Dad has been able to get out into the garden to tend the plants and remove weeds, ready for some summer bedding plants.
I am so grateful to the team at Hazel End, they’ve supported us as a family at a very difficult time.
Reply from Jessica Tilson, Marketing at Hazel End Care Home

Thank you very much for your extremely kind review. Here at Hazel End, we work so hard to ensure we make a difference in the physical and mental well-being of our residents and are so pleased we have been successful in doing this for your loved one. We will pass this information on to the team, who will be delighted with the feedback. We cannot wait until restrictions relax even more so you can enjoy the facilities and activities with your loved one.

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Review from Yvonne H (Daughter of Resident) published on 17 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazel End is a very caring and loving environment and our family can rest easy knowing Mum is receiving the very best of care. All the staff we have spoken to have been very helpful and very caring too! Can't recommend Hazel End enough - excellent across the board! Thank you so much.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

We are so grateful you have taken the time to arrange to share a review; it's wonderful to receive such fantastic feedback which we can share with our amazing team. We would like to thank you. It's very pleasing to hear you're able to rest easy and Hazel End are ensuring you and Mum are happy, which we will continue to do so. Hopefully, we can have even further relaxed visiting soon and you can experience the wonderful facilities and baking here at Hazel End whilst enjoying time with Mum.

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Review from Marian M (Daughter of Resident) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are really pleased with the care that our mother is receiving at Hazel End. The people are lovely, very caring and respectful. Any problems encountered are always quickly resolved. Thank you so much.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you for taking the time to share your valued feedback with us; we really appreciate this. It's wonderful to hear you and your family are pleased with Hazel End. We will continue to offer our caring support at our lovely home; which we hope to be able to open up to you and your family even more so very soon!

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Review from Allyson B (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98-year-old mother was transferred to Hazel End in July 2020 in the midst of the current pandemic. This move between care homes was unexpected but the management team at Hazel End completed the transition efficiently and with care and consideration despite the difficulties incurred by the government
guidelines and my mother’s current stage of Dementia. We have struggled with communication at times as my mother has sight and hearing impairment and unfortunately, there are often issues with good connection on Zoom and Skype. This often gives rise to frustration for my mother and family members who are unable to visit her under normal circumstances. We are very pleased to have personal contact with the Lifestyle coordinators and this does allow us to keep in close contact with my mother’s day to day activities and general well being which she appears to enjoy. We have regular updates from management and are regularly informed of any changes in her care plan.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

We would like to thank you for taking the time to share your feedback with us. We’re so pleased you chose Hazel End for your mother to reside within, and that you’re happy and feel this was the right choice. We’re sorry you sometimes encounter some issues with Zoom/Skype - we will continue to look into how we can improve our connections. Our Lifestyle Team will always be on hand to provide updates and support. We will share your feedback and ensure they’re aware their incredible support is recognised.

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Review from James T (Son of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was the third resident at Hazel End and as such settling in, could have been awkward, however, this was not the case. The care provided by the staff
was first class and has remained of the highest level. one of the hardest things to do, is making the decision of where a loved one will spend their
final years.
I am pleased to say we could not have chosen more wisely. the facility itself is fantastic and only bettered by the staff that care for mum.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you so much for your kind comments and sharing this feedback. It's been a pleasure to support Mum and to continue doing so. We're so pleased Hazel End has been the right choice, and we will continue to ensure you and Mum are happy. We hope to be able to invite you into the home very soon to share some quality time and experience the wonderful facilities once again. Thank you again for your time and lovely comments. Our team will receive recognition for their amazing support.

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Review from G B (Daughter of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent four weeks in Hazel End Care Home for respite care after spending a few weeks in the hospital. We cannot fault the care and support for my father and for us as a family from the management as well as the staff we came into contact with. He is now in his own home, a stronger person thanks
to his care. We would have no hesitation in recommending Hazel End Care Home to anyone, and certainly, if my father needed either more respite care or indeed a permanent stay in a care home, Hazel End would be our first choice.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

We're so grateful you have taken the time to share such wonderful feedback with us, we really appreciate this, and will thoroughly enjoy sharing this feedback with our fantastic team. We're so pleased your Father is safe and well, and Hazel End was able to help on this journey. We hope your Father remains safe and well but would be happy to provide support once again should this ever be required. It would be lovely to see him once again and to hopefully, allow your team further into our home.

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Review from Jean P (Daughter of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved in for a couple of weeks at the start of COVID to keep him safe, no one knew that it would go on for so long. It has been a relief that he decided to stay at Hazel End permanently and I know that he is well looked after all the time - it has taken a great strain off of me as his main carer
during such a difficult year. I think the procedures for visitors is great and I can’t wait to be able to get back to normal and be able to spend time with Dad in a more normal situation - I know we will be welcomed in as soon as it is safe.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you for taking the time to share these comments with us, we really appreciate this. We're so pleased we're able to support you and Dad, especially during these unprecedented times, and we can't wait until we're able to invite you into our wonderful home to see Dad and enjoy our wonderful facilities and of course our baking!

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Review from A B-D (Friend of Resident) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family friend came to the home in March. It is with heartfelt thanks for the incredible help, care and kindness the whole team showed her. Especially during her end of life care, even in the most difficult of circumstances with the COVID pandemic, we were able to visit in a safe way to say goodbye.
The staff and management are outstanding. They really went above and beyond. It gave us great comfort to know she was comfortable and well cared for in her final days. I cannot recommend the home enough.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

We're so pleased to receive such wonderful feedback, and cannot thank you enough for taking the time to share at such a difficult time. Our team work incredibly hard to ensure our residents receive the very best care and the ability to see their loved ones. Your friend will be dearly missed by us all. We're so grateful to receive such wonderful comments. Our team will be very pleased to hear all their support and natural caring nature helped you and your loved ones.

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Review from G C (Friend of Resident) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hazel End is unique, it has an incredible family feel. My friend settled so quickly, she enjoyed the food and loved to use all the different facilities. I was always impressed with the staff and how clean the home is.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you for taking the time to share such valuable feedback with us. We really appreciate this, it's fantastic to receive such wonderful feedback and to hear that you were impressed and happy with our wonderful home, and most importantly, that your friend enjoyed all the amazing facilities and delicious food. Thank you once again.

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Review from Jennifer T (Regular Volunteer) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited many care homes in my previous career as a hairdresser and beautician, Hazel End is one of the finest homes I have ever had the pleasure to visit, I volunteer occasionally and do residents nails etc. I am always made to feel very welcome, the management and staff are second to none,
so professional kind and caring, it's wonderful to see the ladies and gents who live there looking so happy and often enjoying activities and being entertained, even in these difficult times they have had socially distanced entertainment outside in their lovely garden.
The food always smells and looks delicious and the building is always cleaned to an excellent standard.
Sadly I no longer have my parents but if I did and they needed residential care this would be my first choice, I would highly recommend Hazel End to anyone looking for a home from home for their loved one.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

We would like to take this opportunity to say thank you for all the lovely volunteer work you do to help keep our ladies feeling glam! We're so pleased to receive such lovely comments from somebody who has been able to see our wonderful facilities and care we offer. We love sharing feedback with our team members, and we're really excited to pass this on and let our fantastic team know how brilliant they're doing, ensuring activities continue, and our food is to the best standard! Thank you once again for your time.

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Review from G A (Niece of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have limited access to the care home because of covid19, but what we have seen and experienced is very good. It's hard to fill in the options because of limitations.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you for taking the time to share your feedback with us. We really appreciate this. We desperately hope that one day we can soon welcome you into our home for a full visit and to sample some of our delicious cakes! In the meantime, however, it is imperative we ensure our home remains Covid-19 free and all our residents and team members are safe. We're so grateful to you for your understanding with this. Thank you once again.

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Review from A C (Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff polite and willing.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

We love to receive feedback from our residents and are really pleased to hear this gentleman is happy with our team members who all work incredibly hard to ensure our residents receive a fulfilled lifestyle in a happy, friendly atmosphere.

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Review from Owen F (Regular Volunteer) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have regularly helped out with a number of things within the care home. Whilst I have not been in the home since March, I would not hesitate to recommend the home. During my normal work, I have stayed in many hotels both in this country and abroad. I have to say that the quality of the rooms, lounge
areas and other areas equals the hotels that I have visited and in some cases, the home is nicer. I have observed the staff interacting with the residents and have the feeling of a homely environment. There always seems to be activities going on with plenty of smiles and laughter. The staff seem to really care about the residents and it seems more than a job for them. Whilst I have never had a meal at the home there is always homemade cake on offer and if this is anything to go by the food will be excellent. Sadly, I always seem to just miss the lemon drizzle cake. In summary a beautiful building with caring staff and a jovial atmosphere.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

We would like to thank you for taking the time to share such wonderful comments with us. We really appreciate and value your feedback. We hope to be able to access your support again in the future, and would love to be able to provide some lemon drizzle cake! Our cakes are indeed a treat, I'm sure our residents will confirm! Thank you once again, I am thrilled to let the team know the excellent atmosphere and care they provide does not go un-noticed! Thank you.

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Review from Janette G (Regular Volunteer) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is superb, the staff are so caring to the residents, the activities which are organised are so fantastic, all residents enjoy them. I would certainly recommend this care home to anyone who is looking into care for their loved one.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you for sharing this wonderful feedback, we really appreciate your time and kind words. We also really appreciate all the volunteer work you provide and hope to continue seeking your support! We'll continue to provide wonderful activities!

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Review from Kim R (Daughter of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled into Hazel End very well. She is happy and well cared for. She has more dignity and independence than when she lived in her own home. All staff are friendly and kind and do their best to keep the residents entertained during these difficult times. Mum speaks very highly of everyone
and tells me she is well cared for and happy. The atmosphere feels like a family unit. I am so happy with the care she receives and would highly recommend Hazel End to everyone.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you for taking the time to share such wonderful feedback, it's a real pleasure to read such lovely comments and share with our team that their incredibly caring nature and hard work really does reflect. We're so pleased you and Mum are both happy, and will continue to provide as many activities as we can during these unprecedented times and ensure Mum continues to live a fulfilled lifestyle. Thank you once again, we're so grateful for your lovely comments and time to share the experience you have encountered so far.

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Review from J F (Daughter of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited 6 care homes prior to finding the right home for my mother, I can honestly say Hazel End is the best care home I have visited. The facilities are excellent and the staff very welcoming and friendly. The manager maintains good communication and personal knowledge of my mother. The COVID-19
pandemic has made visiting a challenge but I feel satisfied that the necessary precautions are being taken to keep my mother safe.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

We're so pleased to hear you feel we're taking all the necessary precautions and continue to be happy with Hazel End. We hope to be able to relax the visiting rules and it would be lovely to welcome you in to the home as before; we will however, in the meantime, continue to ensure restrictions remain and continuously review our policies and procedures. We cannot thank you enough for taking this time to share your comments, we really appreciate this and will endeavor to continue Mum's and your happiness.

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Review from Dawn H (Daughter of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved into Hazel End after spending a few weeks in hospital to have some respite care. Mum settled in very quickly and was made to feel welcome by staff and residents alike. She said it was like staying in a hotel as the standard was so high! She particularly enjoyed the food and having her
hair done and nails painted. After a long period of illness and lockdown she really enjoyed the company of the carers and other residents. Mum is now well enough to live in her own home but if our situation changed again our family would not hesitate in using Hazel End again. The facilities are exceptional and the staff are friendly, caring and professional.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

We would like to thank you for taking the time to share your feedback, we really appreciate this. It's a real pleasure to hear how much Mum enjoyed her time at Hazel End, and this is wonderful feedback to share with our amazing, hard-working team. We would love to welcome Mum back should you feel the lifestyle choice was required. Thank you once again, we hope you and Mum are well and send our warmest regards.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Hazel End Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.751 for Hazel End Care Home is calculated as follows: ( (173 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 225 Ratings = 4.751
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazel End Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 15 Sep 2025

We currently have three vacancies for care. Please contact Hazel End directly to discuss your enquiry.

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Awards / Recognitions (10)

Meet the Team (2)

Claire

Claire Sparks

Job Title: Care Manager Joined: 2019

My Name is Claire Sparks and I am the Home Manager at Hazel End Care Home,


I have worked in care for 9 years starting off in the community and then coming to Hazel End just before we opened our doors.


Prior to working in care, I worked in the hospital as a domestic and one lady thanked me for supporting her and she sadly passed away. This really made me rethink and I was proud of myself for supporting her and had a sense of fulfilment for how grateful she was.


I started working at Hazel End as a Senior Carer, I progressed to Deputy Manager then Care Manager and now Home Manager. I have learnt so much working at Hazel End Care Home and progressed within the home. I'm proud to support our residents and make each day enjoyable living with us.

Kerry

Kerry Jeffrey

Job Title: Team Leader Joined: 2021

My name is Kerry Jeffrey and I am a Team Leader at Hazel End Care Home.


I started working in the care sector 15 years ago after seeing the support my dad had from the nursing team before he passed away. I felt I wanted to give something back to the community and joined a local care team working in the community as a senior carer and then as an area lead. I then moved onto the local hospital working on the wards as an assistant but wanted to get back to the care side of things, so went back out into the community with a hospital at home team until Covid struck. I then applied to work at Hazel End Care Home as a senior carer. This was my first time in a care home, and I loved the close-knit teamwork that you get compared to being out on your own.


I have now been at Hazel End for 4 years and in that time, I have worked my way up to Deputy Manager. When taken over by Anchor I took on the role of Team Leader so I was able to support staff daily on the floor. I like the position I am in as it gives me the opportunity to be a role model for new starters.

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