
Hazel End has a lovely welcoming atmosphere and the facilities and decor are excellent.Rachael B(Daughter of Resident/Service User)

The culture is one of real warmth and dignity, with truly individual care.Marina W(Daughter of Resident/Service User)

All-in-all a very successful visit and we would be happy to use Hazel End again.Karen C(Wife of Resident/Service User)

Hazel End has a lovely welcoming atmosphere and the facilities and decor are excellent.Rachael B(Daughter of Resident/Service User)

The culture is one of real warmth and dignity, with truly individual care.Marina W(Daughter of Resident/Service User)

All-in-all a very successful visit and we would be happy to use Hazel End again.Karen C(Wife of Resident/Service User)

Hazel End is located in the market town of Bishop's Stortford and provides tailored residential and dementia care for up to 66 residents in single rooms with fitted furniture and en suite wet rooms, supporting privacy and dignity.
Hazel End continues to welcome new residents for residential and dementia care, for both shorter and permanent stays.
The home offers impressive facilities, including a coffee area, Sky Bar area, Cinema Room,...
Care Provided by Hazel End Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Hazel End will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Hazel End Care Home for full pricing details and T&Cs.
Contact Hazel End Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Claire Sparks (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Visitors welcome at Hazel End care home.
Parking
- On-site parking including disabled parking provision.
Hazel End Care Home Reviews (85)
Hazel End Care Home has a Review Score of 9.8 (9.765) out of 10, based on 26 reviews in the last 2 years.
Over all time Hazel End Care Home has 85 reviews.
My 98-year-old mother was transferred to Hazel End in July 2020 in the midst of the current pandemic. This move between care homes was unexpected but the management team at Hazel End completed the transition efficiently and with care and consideration despite the difficulties incurred by the government guidelines and my mother’s current stage of Dementia. We have struggled with communication at times as my mother has sight and hearing impairment and unfortunately, there are often issues with good connection on Zoom and Skype. This often gives rise to frustration for my mother and family members who are unable to visit her under normal circumstances. We are very pleased to have personal contact with the Lifestyle coordinators and this does allow us to keep in close contact with my mother’s day to day activities and general well being which she appears to enjoy. We have regular updates from management and are regularly informed of any changes in her care plan.
We would like to thank you for taking the time to share your feedback with us. We’re so pleased you chose Hazel End for your mother to reside within, and that you’re happy and feel this was the right choice. We’re sorry you sometimes encounter some issues with Zoom/Skype - we will continue to look...
was first class and has remained of the highest level. one of the hardest things to do, is making the decision of where a loved one will spend their final years.
I am pleased to say we could not have chosen more wisely. the facility itself is fantastic and only bettered by the staff that care for mum.
Thank you so much for your kind comments and sharing this feedback. It's been a pleasure to support Mum and to continue doing so. We're so pleased Hazel End has been the right choice, and we will continue to ensure you and Mum are happy. We hope to be able to invite you into the home very soon to...
My father spent four weeks in Hazel End Care Home for respite care after spending a few weeks in the hospital. We cannot fault the care and support for my father and for us as a family from the management as well as the staff we came into contact with. He is now in his own home, a stronger person thanks to his care. We would have no hesitation in recommending Hazel End Care Home to anyone, and certainly, if my father needed either more respite care or indeed a permanent stay in a care home, Hazel End would be our first choice.
We're so grateful you have taken the time to share such wonderful feedback with us, we really appreciate this, and will thoroughly enjoy sharing this feedback with our fantastic team. We're so pleased your Father is safe and well, and Hazel End was able to help on this journey. We hope your Father...
Dad moved in for a couple of weeks at the start of COVID to keep him safe, no one knew that it would go on for so long. It has been a relief that he decided to stay at Hazel End permanently and I know that he is well looked after all the time - it has taken a great strain off of me as his main carer during such a difficult year. I think the procedures for visitors is great and I can’t wait to be able to get back to normal and be able to spend time with Dad in a more normal situation - I know we will be welcomed in as soon as it is safe.
Thank you for taking the time to share these comments with us, we really appreciate this. We're so pleased we're able to support you and Dad, especially during these unprecedented times, and we can't wait until we're able to invite you into our wonderful home to see Dad and enjoy our wonderful facilities and of course our baking!
My family friend came to the home in March. It is with heartfelt thanks for the incredible help, care and kindness the whole team showed her. Especially during her end of life care, even in the most difficult of circumstances with the COVID pandemic, we were able to visit in a safe way to say goodbye. The staff and management are outstanding. They really went above and beyond. It gave us great comfort to know she was comfortable and well cared for in her final days. I cannot recommend the home enough.
We're so pleased to receive such wonderful feedback, and cannot thank you enough for taking the time to share at such a difficult time. Our team work incredibly hard to ensure our residents receive the very best care and the ability to see their loved ones. Your friend will be dearly missed by us...
Hazel End is unique, it has an incredible family feel. My friend settled so quickly, she enjoyed the food and loved to use all the different facilities. I was always impressed with the staff and how clean the home is.
Thank you for taking the time to share such valuable feedback with us. We really appreciate this, it's fantastic to receive such wonderful feedback and to hear that you were impressed and happy with our wonderful home, and most importantly, that your friend enjoyed all the amazing facilities and delicious food. Thank you once again.
The food always smells and looks delicious and the building is always cleaned to an excellent standard.
Sadly I no longer have my parents but if I did and they needed residential care this would be my first choice, I would highly recommend Hazel End to anyone looking for a home from home for their loved one.
We would like to take this opportunity to say thank you for all the lovely volunteer work you do to help keep our ladies feeling glam! We're so pleased to receive such lovely comments from somebody who has been able to see our wonderful facilities and care we offer. We love sharing feedback with...
We have limited access to the care home because of covid19, but what we have seen and experienced is very good. It's hard to fill in the options because of limitations.
Thank you for taking the time to share your feedback with us. We really appreciate this. We desperately hope that one day we can soon welcome you into our home for a full visit and to sample some of our delicious cakes! In the meantime, however, it is imperative we ensure our home remains Covid-19...
Staff polite and willing.
We love to receive feedback from our residents and are really pleased to hear this gentleman is happy with our team members who all work incredibly hard to ensure our residents receive a fulfilled lifestyle in a happy, friendly atmosphere.
I have regularly helped out with a number of things within the care home. Whilst I have not been in the home since March, I would not hesitate to recommend the home. During my normal work, I have stayed in many hotels both in this country and abroad. I have to say that the quality of the rooms, lounge areas and other areas equals the hotels that I have visited and in some cases, the home is nicer. I have observed the staff interacting with the residents and have the feeling of a homely environment. There always seems to be activities going on with plenty of smiles and laughter. The staff seem to really care about the residents and it seems more than a job for them. Whilst I have never had a meal at the home there is always homemade cake on offer and if this is anything to go by the food will be excellent. Sadly, I always seem to just miss the lemon drizzle cake. In summary a beautiful building with caring staff and a jovial atmosphere.
We would like to thank you for taking the time to share such wonderful comments with us. We really appreciate and value your feedback. We hope to be able to access your support again in the future, and would love to be able to provide some lemon drizzle cake! Our cakes are indeed a treat, I'm sure...
This home is superb, the staff are so caring to the residents, the activities which are organised are so fantastic, all residents enjoy them. I would certainly recommend this care home to anyone who is looking into care for their loved one.
Thank you for sharing this wonderful feedback, we really appreciate your time and kind words. We also really appreciate all the volunteer work you provide and hope to continue seeking your support! We'll continue to provide wonderful activities!
My mum has settled into Hazel End very well. She is happy and well cared for. She has more dignity and independence than when she lived in her own home. All staff are friendly and kind and do their best to keep the residents entertained during these difficult times. Mum speaks very highly of everyone and tells me she is well cared for and happy. The atmosphere feels like a family unit. I am so happy with the care she receives and would highly recommend Hazel End to everyone.
Thank you for taking the time to share such wonderful feedback, it's a real pleasure to read such lovely comments and share with our team that their incredibly caring nature and hard work really does reflect. We're so pleased you and Mum are both happy, and will continue to provide as many...
Having visited 6 care homes prior to finding the right home for my mother, I can honestly say Hazel End is the best care home I have visited. The facilities are excellent and the staff very welcoming and friendly. The manager maintains good communication and personal knowledge of my mother. The COVID-19 pandemic has made visiting a challenge but I feel satisfied that the necessary precautions are being taken to keep my mother safe.
We're so pleased to hear you feel we're taking all the necessary precautions and continue to be happy with Hazel End. We hope to be able to relax the visiting rules and it would be lovely to welcome you in to the home as before; we will however, in the meantime, continue to ensure restrictions...
Our mum moved into Hazel End after spending a few weeks in hospital to have some respite care. Mum settled in very quickly and was made to feel welcome by staff and residents alike. She said it was like staying in a hotel as the standard was so high! She particularly enjoyed the food and having her hair done and nails painted. After a long period of illness and lockdown she really enjoyed the company of the carers and other residents. Mum is now well enough to live in her own home but if our situation changed again our family would not hesitate in using Hazel End again. The facilities are exceptional and the staff are friendly, caring and professional.
We would like to thank you for taking the time to share your feedback, we really appreciate this. It's a real pleasure to hear how much Mum enjoyed her time at Hazel End, and this is wonderful feedback to share with our amazing, hard-working team. We would love to welcome Mum back should you feel...
Great care home that looked after my mother for six weeks as she was no longer able to care for herself in her own home. Newly built, excellent facilities and caring staff who were helpful from day one.
Since she has been at Hazel End Care Home she has, for the first time, settled and is the happiest she has been for a very long time. Staff have encouraged her to mix with other residents and to become more mobile. Nan can be quite outspoken and difficult at times but all the staff remain professional, kind, caring, tolerant and always have a great sense of humour which is very much needed when caring for my nan. The management and staff here are both experienced and dedicated, they work tirelessly to support both the residents and their families.
The facilities and furnishings are fabulous and designed specifically with the residents in mind.
Everyone at Hazel End always go over and above, I couldn't think of a better place for my nan to be.
Thank you ever so much for taking the time to submit this review and for sharing your lovely comments. We really appreciate feedback and especially love to hear when the team are making a real difference. We're so pleased to hear your Nan appears to be much more settled and happier than she has for...
The facilities are outstanding!
I can’t thank the home enough.
Thank you for taking the time to share these comments, we really appreciate feedback. We're so pleased to hear that your Grandmother is exceptionally happy with the decision to move in to Hazel End. We will enjoy rewarding the staff team and thanking them for always ensuring outstanding care is provided.
Constantly seem to be making improvements.
Staff very friendly and professional.
Looking forward to seeing the future of the home.
Thank you again.
The home itself is fantastic, and the facilities are brilliant. There are lots of nice different areas for me and my dad to visit and have that private time if we wish.
The food always looks incredible, and it's nice to see Dad with an appetite again and enjoying his food.
Thank you again.
We visited several homes before choosing Hazel End, and whilst the facilities are second to none; it is the caring staff that makes the home.
Thank you for kindly taking the time to provide feedback. We're so pleased you chose Hazel End Care Home and hope you continue to be happy with the decision made. We will take great pleasure passing your comments on to our staff team who go above and beyond to ensure all our residents and relatives feel at ease and are happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 03 September 2026We currently have three vacancies for care. Please contact Hazel End directly to discuss your enquiry.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across the Three Counties are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Hazel End Care Home.
Accreditations
There are no accreditations posted yet for Hazel End Care Home.
Meet the Team (2)

My Name is Claire Sparks and I am the Home Manager at Hazel End Care Home,
I have worked in care for 9 years starting off in the community and then coming to Hazel End just before we opened our doors.
Prior to working in care, I worked in the hospital as a domestic and one lady thanked me for supporting her and she sadly passed away. This really made me rethink and I was proud of myself for supporting her and had a sense of fulfilment for how grateful she was.
I started working at Hazel End as a Senior Carer, I progressed to Deputy Manager then Care Manager and now Home Manager. I have learnt so much working at Hazel End Care Home and progressed within the home. I'm proud to support our residents and make each day enjoyable living with us.

My name is Kerry Jeffrey and I am a Team Leader at Hazel End Care Home.
I started working in the care sector 15 years ago after seeing the support my dad had from the nursing team before he passed away. I felt I wanted to give something back to the community and joined a local care team working in the community as a senior carer and then as an area lead. I then moved onto the local hospital working on the wards as an assistant but wanted to get back to the care side of things, so went back out into the community with a hospital at home team until Covid struck. I then applied to work at Hazel End Care Home as a senior carer. This was my first time in a care home, and I loved the close-knit teamwork that you get compared to being out on your own.
I have now been at Hazel End for 4 years and in that time, I have worked my way up to Deputy Manager. When taken over by Anchor I took on the role of Team Leader so I was able to support staff daily on the floor. I like the position I am in as it gives me the opportunity to be a role model for new starters.
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