Hazel End Care Home

Kitchener Road, St Michaels Hurst, Bishop's Stortford CM23 1EN
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9.8 75 Reviews
  • Hazel End Care Home, Bishop's Stortford
Hazel End is located in the market town of Bishop's Stortford and provides friendly and comfortable residential and dementia care for up to 66 residents in single rooms all with en suite wet rooms. The home is located in a quiet residential area whilst being close to transport links and local amenities and attractions.

Hazel End benefits from facilities such as a coffee area, bar area and quiet lounges. Hazel End continues to welcome new residents for residential and residential dementia care both for shorter stays and permanent stays.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues who are fully trained to ensure their approach is the best for residents living with dementia.

Hazel End is operated by Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.
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Care Provided by Hazel End Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

Please contact Hazel End directly for more information regarding our fees.

These prices are only a guideline, please contact Hazel End Care Home to find out the exact price for your requirements.

Contact Hazel End Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hazel End Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Claire Sparks (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors welcome at Hazel End care home.

Parking

  • On-site parking including disabled parking provision.

Hazel End Care Home Reviews (75)

9.8

Hazel End Care Home has a Review Score of 9.8 (9.750) out of 10, based on 19 reviews in the last 2 years.
Over all time Hazel End Care Home has 75 reviews.

Overall Experience
  • 66
  • 7
  • 2
  • 0
  • 0
Date Published
  • 75
  • 6
  • 9
  • 19
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Reviewer Connection to Hazel End Care Home
  • 33
  • 9
  • 6
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 75, showing 61-75
Review from Janette G (Regular Volunteer) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is superb, the staff are so caring to the residents, the activities which are organised are so fantastic, all residents enjoy them. I would certainly recommend this care home to anyone who is looking into care for their loved one.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeThank you for sharing this wonderful feedback, we really appreciate your time and kind words. We also really appreciate all the volunteer work you provide and hope to continue seeking your support! We'll continue to provide wonderful activities!
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Review from Kim R (Daughter of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled into Hazel End very well. She is happy and well cared for. She has more dignity and independence than when she lived in her own home. All staff are friendly and kind and do their best to keep the residents entertained during these difficult times. Mum speaks very highly of everyone
and tells me she is well cared for and happy. The atmosphere feels like a family unit. I am so happy with the care she receives and would highly recommend Hazel End to everyone.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeThank you for taking the time to share such wonderful feedback, it's a real pleasure to read such lovely comments and share with our team that their incredibly caring nature and hard work really does reflect. We're so pleased you and Mum are both happy, and will continue to provide as many activities as we can during these unprecedented times and ensure Mum continues to live a fulfilled lifestyle. Thank you once again, we're so grateful for your lovely comments and time to share the experience you have encountered so far.
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Review from J F (Daughter of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited 6 care homes prior to finding the right home for my mother, I can honestly say Hazel End is the best care home I have visited. The facilities are excellent and the staff very welcoming and friendly. The manager maintains good communication and personal knowledge of my mother. The COVID-19
pandemic has made visiting a challenge but I feel satisfied that the necessary precautions are being taken to keep my mother safe.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeWe're so pleased to hear you feel we're taking all the necessary precautions and continue to be happy with Hazel End. We hope to be able to relax the visiting rules and it would be lovely to welcome you in to the home as before; we will however, in the meantime, continue to ensure restrictions remain and continuously review our policies and procedures. We cannot thank you enough for taking this time to share your comments, we really appreciate this and will endeavor to continue Mum's and your happiness.
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Review from Dawn H (Daughter of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved into Hazel End after spending a few weeks in hospital to have some respite care. Mum settled in very quickly and was made to feel welcome by staff and residents alike. She said it was like staying in a hotel as the standard was so high! She particularly enjoyed the food and having her
hair done and nails painted. After a long period of illness and lockdown she really enjoyed the company of the carers and other residents. Mum is now well enough to live in her own home but if our situation changed again our family would not hesitate in using Hazel End again. The facilities are exceptional and the staff are friendly, caring and professional.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeWe would like to thank you for taking the time to share your feedback, we really appreciate this. It's a real pleasure to hear how much Mum enjoyed her time at Hazel End, and this is wonderful feedback to share with our amazing, hard-working team. We would love to welcome Mum back should you feel the lifestyle choice was required. Thank you once again, we hope you and Mum are well and send our warmest regards.
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Review from Nick M (Next of Kin) published on 7 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home that looked after my mother for six weeks as she was no longer able to care for herself in her own home. Newly built, excellent facilities and caring staff who were helpful from day one.
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Review from Fallon C (Granddaughter of Resident) published on 16 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my nan's third care home. She had previously been unable to settle and adjust to life in a care home which leads to her becoming less mobile, more isolated and often very confused.
Since she has been at Hazel End Care Home she has, for the first time, settled and is the happiest she has been
for a very long time. Staff have encouraged her to mix with other residents and to become more mobile. Nan can be quite outspoken and difficult at times but all the staff remain professional, kind, caring, tolerant and always have a great sense of humour which is very much needed when caring for my nan. The management and staff here are both experienced and dedicated, they work tirelessly to support both the residents and their families.
The facilities and furnishings are fabulous and designed specifically with the residents in mind.
Everyone at Hazel End always go over and above, I couldn't think of a better place for my nan to be.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeThank you ever so much for taking the time to submit this review and for sharing your lovely comments. We really appreciate feedback and especially love to hear when the team are making a real difference. We're so pleased to hear your Nan appears to be much more settled and happier than she has for a long time. The staff work incredibly hard, yet effortlessly at the same time to ensure the best quality care is provided through a friendly approach. I will take great pleasure passing this feedback on and informing the team of the wonderful work they're doing. Thank you once again for your lovely comments and your time.
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Review from Louise S (Granddaughter of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother is exceptionally happy with the outstanding care she has received since making the decision to move into Hazel End.
The facilities are outstanding!
I can’t thank the home enough.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeThank you for taking the time to share these comments, we really appreciate feedback. We're so pleased to hear that your Grandmother is exceptionally happy with the decision to move in to Hazel End. We will enjoy rewarding the staff team and thanking them for always ensuring outstanding care is provided.
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Review from Malcolm T (Friend of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home with a great atmosphere and great facilities.
Constantly seem to be making improvements.
Staff very friendly and professional.
Looking forward to seeing the future of the home.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeThank you for your lovely feedback, we really appreciate you taking the time out to do this. We will always strive to improve and ensure we're offering the best possible care and facilities. Our staff will be praised and will enjoy hearing your comments.
Thank you again.
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Review from Andrew B (Son of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly, helpful, and always go above and beyond for my dad.
The home itself is fantastic, and the facilities are brilliant. There are lots of nice different areas for me and my dad to visit and have that private time if we wish.
The food always looks incredible, and it's nice
to see Dad with an appetite again and enjoying his food.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeWe would like to thank you for sharing those lovely comments and taking the time to provide us with valuable feedback. We're so pleased you can see Dad enjoying food again. Our Chef prides himself on using fresh, locally sourced ingredients to make incredible meals. We will pass this on as I'm sure he will be as pleased to hear these comments as we are.
Thank you again.
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Review from Gerianne D (Granddaughter of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother moved into the home in February, and I cannot commend the staff enough. Nothing is too much trouble.
We visited several homes before choosing Hazel End, and whilst the facilities are second to none; it is the caring staff that makes the home.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeThank you for kindly taking the time to provide feedback. We're so pleased you chose Hazel End Care Home and hope you continue to be happy with the decision made. We will take great pleasure passing your comments on to our staff team who go above and beyond to ensure all our residents and relatives feel at ease and are happy.
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Review from O P C (Nephew of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle stayed at Hazel End for two weeks of respite care in January. The staff instantly made him feel very welcome and were supportive the whole way through. Every time I visited I was also made to feel very welcome, the staff were so pleasant and couldn't do enough for us. My Uncle was encouraged
to join in all activities and it was nice to know when I wasn't there lots of things were going on and he had staff to comfort him (also my cousin, in particular, was at ease and could enjoy her holiday knowing her dad was in a safe, friendly place). The facilities at the home are amazing, we liked the sky bar in particular and the tea room was always a nice to place to sit and have a drink and slice of cake or a pastry. My only comment would be that there wasn't a decaf tea option, unfortunately, however, they did advise they would place these on their order. My Uncle will definitely be staying here again when required - and I look forward to the warm environment and possibly a decaf tea!
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeThank you for taking this time to share your comments with us. We’re so pleased to hear the friendly, caring support our staff team provide has been recognised. We take great pleasure in advising our team how fabulous their work is. We are also pleased to advise we do have decaf tea ready for your next visit! Thank you once again for your wonderful comments and taking the time to share.
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Review from Carol C (Friend of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and facilities are excellent, all you could wish for.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeFeedback is really important to us so we would like to say a huge thank you for taking the time to complete a review. We're so pleased to hear you found the staff and facilities to be excellent. Our staff work incredibly hard to ensure the residents feel at home and can utilise the wonderful facilities on offer.
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Review from Peter C (Friend of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice - clean and excellent staff.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeThank you for taking the time to complete a review for us, we really appreciate feedback and like to ensure our residents and relatives are happy. It's fantastic to hear you found the staff to be excellent, we will ensure this comment is passed on.
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Review from G S (Niece of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazel End Care Home is a modern home from home. The care, love and attention that my aunt receives is second to none. She is treated like a friend, not just a resident. The staff are professional, kind and understanding. Each and every member of staff goes above and beyond all expectations. I haven't
seen my aunt this happy in a long time. It's a relief to leave my aunt in a safe and happy home from home. Many thanks Hazel End.
Reply from Jessica Tilson, Executive Assistant at Hazel End Care HomeThank you, G S, for taking the time to share your thoughts, we really appreciate and value feedback from relatives. We're so pleased to hear you feel your Aunt is much happier now. We will ensure your feedback is relayed to our hard-working team and praise them for the excellent care and friendship they continue to provide. Thank you once again for your support.
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Review from Paul H (Son of Resident) published on 31 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent choice for my Fathers first respite care break. Dad really enjoyed being made a fuss of, and I felt very happy in leaving him in such capable and caring hands. The senior carer who got Dad settled in had a wonderful way with us and made the whole experience pleasant.
The quality of the
rooms, food and general surrounds is first class, this is a newly opened care home that has been finished to a very high standard indeed.
All the caring staff seem to really work well as a team and are very helpful, providing a personal touch during Dad's stay.
Points for improvement would be, communication at the first level, several of my emails and a couple of calls not returned. Payment by bank transfer or cheque only, waiting on a receipt for payment, very limited, TV channels with no cable in rooms, check-in procedure lengthy due to duplicate questions from when Dad was first assessed. Was asked to provide coat hangers(they found some in the end).
Other than the above: Excellent.
Reply from Jessica Tilson, Marketing at Hazel End Care HomeDear Paul,
Thank you very much for your review and feedback.
We did experience some initial issues with our communication system which has now been rectified. I apologise if we were delayed in responding to you. We have now introduced a facility that enables payment to be made by debit/credit card. All of the TV's are smart TV's and offer a wide variety of digital channels. I am unsure what went wrong with this. Thank you very much for choosing us, I hope we can be of service in the future.
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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Hazel End Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Hazel End Care Home is calculated as follows: ( (181 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 227 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Hazel End Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 05 Jan 2026

We currently have three vacancies for care. Please contact Hazel End directly to discuss your enquiry.

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Awards / Recognitions (10)

Meet the Team (2)

Claire

Claire Sparks

Job Title: Care Manager Joined: 2019

My Name is Claire Sparks and I am the Home Manager at Hazel End Care Home,


I have worked in care for 9 years starting off in the community and then coming to Hazel End just before we opened our doors.


Prior to working in care, I worked in the hospital as a domestic and one lady thanked me for supporting her and she sadly passed away. This really made me rethink and I was proud of myself for supporting her and had a sense of fulfilment for how grateful she was.


I started working at Hazel End as a Senior Carer, I progressed to Deputy Manager then Care Manager and now Home Manager. I have learnt so much working at Hazel End Care Home and progressed within the home. I'm proud to support our residents and make each day enjoyable living with us.

Kerry

Kerry Jeffrey

Job Title: Team Leader Joined: 2021

My name is Kerry Jeffrey and I am a Team Leader at Hazel End Care Home.


I started working in the care sector 15 years ago after seeing the support my dad had from the nursing team before he passed away. I felt I wanted to give something back to the community and joined a local care team working in the community as a senior carer and then as an area lead. I then moved onto the local hospital working on the wards as an assistant but wanted to get back to the care side of things, so went back out into the community with a hospital at home team until Covid struck. I then applied to work at Hazel End Care Home as a senior carer. This was my first time in a care home, and I loved the close-knit teamwork that you get compared to being out on your own.


I have now been at Hazel End for 4 years and in that time, I have worked my way up to Deputy Manager. When taken over by Anchor I took on the role of Team Leader so I was able to support staff daily on the floor. I like the position I am in as it gives me the opportunity to be a role model for new starters.

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