Hazel End Care Home

I am so grateful to the team at Hazel End, they’ve supported us as a family at a very difficult time.

Hazel End is a very caring and loving environment and our family can rest easy knowing Mum is receiving the very best of care. All the staff we have spoken to have been very helpful and very caring too! Can't recommend Hazel End enough - excellent across the board! Thank you so much.

As a family, we are really pleased with the care that our mother is receiving at Hazel End. The people are lovely, very caring and respectful. Any problems encountered are always quickly resolved. Thank you so much.

My 98-year-old mother was transferred to Hazel End in July 2020 in the midst of the current pandemic. This move between care homes was unexpected but the management team at Hazel End completed the transition efficiently and with care and consideration despite the difficulties incurred by the government guidelines and my mother’s current stage of Dementia. We have struggled with communication at times as my mother has sight and hearing impairment and unfortunately, there are often issues with good connection on Zoom and Skype. This often gives rise to frustration for my mother and family members who are unable to visit her under normal circumstances. We are very pleased to have personal contact with the Lifestyle coordinators and this does allow us to keep in close contact with my mother’s day to day activities and general well being which she appears to enjoy. We have regular updates from management and are regularly informed of any changes in her care plan.

I am pleased to say we could not have chosen more wisely. the facility itself is fantastic and only bettered by the staff that care for mum.

My father spent four weeks in Hazel End Care Home for respite care after spending a few weeks in the hospital. We cannot fault the care and support for my father and for us as a family from the management as well as the staff we came into contact with. He is now in his own home, a stronger person thanks to his care. We would have no hesitation in recommending Hazel End Care Home to anyone, and certainly, if my father needed either more respite care or indeed a permanent stay in a care home, Hazel End would be our first choice.

Dad moved in for a couple of weeks at the start of COVID to keep him safe, no one knew that it would go on for so long. It has been a relief that he decided to stay at Hazel End permanently and I know that he is well looked after all the time - it has taken a great strain off of me as his main carer during such a difficult year. I think the procedures for visitors is great and I can’t wait to be able to get back to normal and be able to spend time with Dad in a more normal situation - I know we will be welcomed in as soon as it is safe.

My family friend came to the home in March. It is with heartfelt thanks for the incredible help, care and kindness the whole team showed her. Especially during her end of life care, even in the most difficult of circumstances with the COVID pandemic, we were able to visit in a safe way to say goodbye. The staff and management are outstanding. They really went above and beyond. It gave us great comfort to know she was comfortable and well cared for in her final days. I cannot recommend the home enough.

Hazel End is unique, it has an incredible family feel. My friend settled so quickly, she enjoyed the food and loved to use all the different facilities. I was always impressed with the staff and how clean the home is.

Sadly I no longer have my parents but if I did and they needed residential care this would be my first choice, I would highly recommend Hazel End to anyone looking for a home from home for their loved one.

We have limited access to the care home because of covid19, but what we have seen and experienced is very good. It's hard to fill in the options because of limitations.

Staff polite and willing.

I have regularly helped out with a number of things within the care home. Whilst I have not been in the home since March, I would not hesitate to recommend the home. During my normal work, I have stayed in many hotels both in this country and abroad. I have to say that the quality of the rooms, lounge areas and other areas equals the hotels that I have visited and in some cases, the home is nicer. I have observed the staff interacting with the residents and have the feeling of a homely environment. There always seems to be activities going on with plenty of smiles and laughter. The staff seem to really care about the residents and it seems more than a job for them. Whilst I have never had a meal at the home there is always homemade cake on offer and if this is anything to go by the food will be excellent. Sadly, I always seem to just miss the lemon drizzle cake. In summary a beautiful building with caring staff and a jovial atmosphere.

This home is superb, the staff are so caring to the residents, the activities which are organised are so fantastic, all residents enjoy them. I would certainly recommend this care home to anyone who is looking into care for their loved one.

My mum has settled into Hazel End very well. She is happy and well cared for. She has more dignity and independence than when she lived in her own home. All staff are friendly and kind and do their best to keep the residents entertained during these difficult times. Mum speaks very highly of everyone and tells me she is well cared for and happy. The atmosphere feels like a family unit. I am so happy with the care she receives and would highly recommend Hazel End to everyone.

Having visited 6 care homes prior to finding the right home for my mother, I can honestly say Hazel End is the best care home I have visited. The facilities are excellent and the staff very welcoming and friendly. The manager maintains good communication and personal knowledge of my mother. The COVID-19 pandemic has made visiting a challenge but I feel satisfied that the necessary precautions are being taken to keep my mother safe.

Our mum moved into Hazel End after spending a few weeks in hospital to have some respite care. Mum settled in very quickly and was made to feel welcome by staff and residents alike. She said it was like staying in a hotel as the standard was so high! She particularly enjoyed the food and having her hair done and nails painted. After a long period of illness and lockdown she really enjoyed the company of the carers and other residents. Mum is now well enough to live in her own home but if our situation changed again our family would not hesitate in using Hazel End again. The facilities are exceptional and the staff are friendly, caring and professional.

Great care home that looked after my mother for six weeks as she was no longer able to care for herself in her own home. Newly built, excellent facilities and caring staff who were helpful from day one.

Everyone at Hazel End always go over and above, I couldn't think of a better place for my nan to be.

I can’t thank the home enough.