Hazel End Care Home

A massive thank you to all the management & staff at Hazel End.

This is the second time I've been in respite care at Hazel End, and my time here after a period in hospital has helped my recovery.

My husband, Jeff, spent the last eighteen months of his life at Hazel End. He had dementia and at times staff had to literally run around after him. They were always patient and kind and seemed to see the person behind the illness. I never had any concerns about the care Jeff received and at the end his palliative care was simply excellent.

My mother has been a resident at Hazel End for nearly 3 years. The home not only more than meets our needs, but the staff always manage to be able to go the extra mile. In our dealings with the management, any issues that we have raised have been resolved to the best of their ability instantly, which I must state is no mean feat with the number of residents and staff whom at some time must need issues resolved. I feel I made an excellent choice choosing Hazel End. Alan.

I cannot fault the staff and management. I feel safe here, they go out of their way to help you in every way they can. Nothing is too much for them to help you in any way that they can. The house keeping team I cannot fault. I would recommend Hazel End Care Home to anyone thinking of coming into care.

The staff was fantastic With our mum with her transition into the home they always show empathy and are caring. My mum has thrived being here in the short time she has and now always has a smile on her face it has now taken a big burden off us as a family knowing she is well looked after and her needs are met a beautiful family home

Clean, friendly, caring , safe lots to do and dignified care.

There have been quite a few changes in caring and other staff, but seem to have gone through smoothly without affecting residents. Continuity of staff and routines is of paramount importance to residents suffering from Dementia/Alzheimer's conditions, and this has been handled by management and care staff most admirably. Thank you

After these initial few weeks, Mum seems to have settled into a happy, safe place. She's making friends and interacting well with staff all of whom have been welcoming and helpful. It's lovely to see Mum smile again.

The guidance and health care has been very very supportive and personal to me. I have enjoyed the activities with the rest of the members of staff and residents here. The quality of the facilities available adds to the overall enjoyment of my time here. It's a very nice home to stay in.

The home has stimulated my dad and kept him going for the last couple of years but it's the little things that have stopped me give excellent all round. I've had to remind cares on more than one occasion to do things that I don't find acceptable.

Both mum and I find the staff very helpful, friendly and supportive.

I think the food could improve slightly and the cleaning regime could do with improving but overall it's a lovely care home with lovely staff and as long as Dad is happy that's the main thing.

Hazel End is a modern care home, which almost feels like a hotel and has been our mother's home now for almost a year. After a period of adapting she now seems much happier and settled than before. There is a range of activities that seems to cater to everyone. The staff are very friendly, caring and responsive to requests. Visiting can be at any time and we are always welcomed with a smile.

My mum moved to Hazel End a few months ago. All the staff have been amazing, friendly, welcoming, reassuring, helpful, and understanding. Care staff are always willing to discuss my concerns and answer any questions I might have about Mum. Any issues have been sorted out quickly. The care home is lovely and modern. More like a hotel and less like the care homes of old. Mum is still 'settling in' so things are difficult at times but I know I made the right decision and that Mum is being well looked after. Thank you to all (including 'behind the scenes staff' that I never see).

Hazel End is a real home from home, I often describe it as a little hotel which is always warm and cosy. The staff are very friendly and welcoming, and they go the extra mile to organise daily activities to keep the residents occupied and entertained. The staff are fond of Mum and she couldn't be anywhere better in my view.

As a family we have been most impressed by Hazel End’s care for our mother. Carers assess her needs on a daily basis and treat her as an individual and allow her to be herself. The care has been professional and kind and our mother regards Hazel End as her home, largely due to the family atmosphere fostered by carers. The senior carers are exemplary in their understanding of her needs and their willingness to meet them.

Well - a very pleasant surprise. The home has only been open a few years. Lovely and modern - pet guinea pig in the foyer. Treated it to its lunch - great! Staff very friendly. Thought the place perfect. One staff member in particular was very attentive. Could not wish for more to be honest.

I would recommend Hazel End Care Home to friends and family. It's very comfortable.

From first entering the home I was greeted with warmth and a smile. All the staff were so friendly and my friend is the happiest she has been for a long time, even saying she wished she had made the move sooner.