Submit a Review for Hen Cloud House
Buxton Road, Leek, ST13 6EQ
View full details of Hen Cloud HouseLatest Reviews for Hen Cloud House
27 January 2026
A lovely place, and we are very happy that my stepfather is here and being looked after so well.
27 January 2026
Always great caring.
23 January 2026
Staff are helpful and friendly, convering asking for and receiving a coffee or tea. I would certainly make a donation, please note! One has not been asked for.
16 January 2026
I am very impressed with the care and kindness shown to my Dad. He is very happy when he comes.
13 January 2026
Overall experience is good. Staff are friendly and approachable. Relaxed atmosphere on visiting and welcoming. Offered drinks and joined in meal times. Updated with any changes by conversations.
22 August 2025
Mum only went in for respite care but she enjoyed it so much she asked to stay. She has a lovely room with en-suite wet room ,which is kept clean and tidy. Mum really enjoys the food which I know myself is lovely and tasty as myself and my sister have had lunch with mum .
This staff are always
helpful ,happy and take care of mum in a really polite and respectful way.
We feel mum is in a safe and secure environment.
Her great granddaughter commented it was lovely like a hotel when she visited.
19 August 2025
Overall we are very happy with the care and support Dad is given in the home.
The staff are all very lovely.
There's been a couple of occasions where he has been damp when one of us have arrived at the home I feel like more regular checks asking if he needs a wee would prevent this as sometimes
he doesn't remember to ask.
Also we appreciate due to staffing and risk assessments that time to do physio with users is restricted, but more one on one time getting up from the chair by himself and some walking would benefit and keep him moving, but fully understand Health and Safety regulations and convenience and quickness of using a hoist.
Also i understand this is due to staffing but making sure he is got out of bed every morning and not left in there to have his breakfast when people have visited who have had to see him Still in bed rather than him sitting out and dressed.
These aren't criticisms but things we've noticed and suggestions for improvements.
Aware of staffing issues.
10 June 2025
Found everything to be spot on.
09 May 2025
The home is always clean and tidy. The carers are always friendly and willing to help if I ask. My mother is always presented well with matching clothes and always clean.
24 April 2025
Hen Cloud is a lovely home, that my nan is very settled living in. The weekly activities she really enjoys along with the food. The staff are very friendly and will help with anything my nan asks for.
12 February 2025
A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.
13 November 2024
I have been searching for a long time all over Staffordshire Moorlands and I felt very pleased to find Hen Cloud House in Leek. Entering the house I was very impressed by the nice reception offering tea/coffee and to show me around the house.
The cleanness is impressive, the colours of carpets and
furniture, the layout of the bathroom, it was the first time that I have seen tablecloths, chairs and decoration so well matched. Congratulations to the staff.
11 October 2024
My sister moved into Hen Cloud two and half years ago and she was made welcome and comfortable straight away. All the staff are very friendly and caring and she soon became part of the Hen Cloud family.
She enjoys the lovely food served to her in lovely surroundings and takes part in all the
activities and entertainment offered to residents.
She is enjoying life to the full - Thank you to all the staff at Hen Cloud.
30 September 2024
I have been very pleased with the care and support my Mum has received, she has settled in well and enjoys the many activities in which she is encouraged to take part in. The staff are very nice and really seem to care about residents. My Mum's clothes and things always find their way back to her
and her room is kept tidy and clean. She seems to enjoy the food, especially cake and fruit in the afternoons. Her care needs are reviewed and adapted when needed, it was a difficult decision to put my Mum in a care home but it was the right choice and I'm glad I chose Hen Cloud.
31 July 2024
I still echo what a fantastic place that always ensures my mum's well-being comes first as all staff professionally work together to meet all my mum's requirements. I will always be grateful to Hen Cloud and the staff/ management as they not only support my mum but they give us guidance and
understanding to help us manage our thoughts and feeling as we visit our mum and when we leave, which gives me the confidence to know my mum is having the best support and care, especially when keeping her safe.
Once again a massive thank you to all the staff and management team who work tirelessly to achieve positive, proactive outcomes for all.
17 July 2024
Booked mum in for respite end of May or early June for two weeks, no cheerful greeting on arrival took time to be shown to her room, no introduction, not a great first impression. On further visits to mum, sometimes could not get in as no one on reception. Had to extend her stay for five nights due
to G.I. Infection on Doctors' advice, and felt this was not welcomed by the staff. When I asked to speak to a Manager sorry she is in a meeting all day! Always appear to be short of staff, long wait for any attention.
04 March 2024
Mum has been a resident since April 2021 and although we have seen numerous changes in staff and managers, the care given has always been excellent. Recently, with a fall and hospital stay, Mum's needs have changed and the carers have been excellent in changing and adapting their care to meet her
needs which can vary.
The activities are excellent and varied - all credit to the activities coordinator.
04 March 2024
As a friend of a resident at Hen Cloud House, I have been impressed by the level of compassion and dedication demonstrated by staff towards the residents. The atmosphere at Hen Cloud is warm and inviting, the staff are attentive to the needs of each individual and go above and beyond to ensure their
comfort and happiness, and it's evident that the place is well run and managed!
I am pleased with the cleanliness - the living spaces are kept tidy and well-maintained.
While no care home is without its challenges, I believe that Hen Cloud House does an excellent job of providing a safe and supportive environment for its residents. I would highly recommend it to anyone in search of quality care for their loved ones!
06 February 2024
On the whole, the experience has been very good. My sister has been a resident since July 2022. There have been some teething problems but I feel now with current management things are improving.
The staff are exceptionally caring and if their efforts to meet her needs are not met it is due to
circumstances beyond their control such as staffing levels and levels of agency staffing. The lack of consistent senior management has also played a part.
I still feel that communication is an area that could always be improved on.
The effort to provide stimulation and enjoyment within the home is exemplary and I attribute this to how well my sister has settled and her mental health being.
26 January 2024
The staff are approachable and deal with whatever request I have made.
The only problem that we have is that.
Mum dose not get her daily paper, and I have raised this quite a few times, please see if you can address this for me.
Apart from that I have no problems recommending the home.
Latest Reviews for Hen Cloud House
27 January 2026
A lovely place, and we are very happy that my stepfather is here and being looked after so well.
27 January 2026
Always great caring.
23 January 2026
Staff are helpful and friendly, convering asking for and receiving a coffee or tea. I would certainly make a donation, please note! One has not been asked for.
16 January 2026
I am very impressed with the care and kindness shown to my Dad. He is very happy when he comes.
13 January 2026
Overall experience is good. Staff are friendly and approachable. Relaxed atmosphere on visiting and welcoming. Offered drinks and joined in meal times. Updated with any changes by conversations.
22 August 2025
Mum only went in for respite care but she enjoyed it so much she asked to stay. She has a lovely room with en-suite wet room ,which is kept clean and tidy. Mum really enjoys the food which I know myself is lovely and tasty as myself and my sister have had lunch with mum .
This staff are always
helpful ,happy and take care of mum in a really polite and respectful way.
We feel mum is in a safe and secure environment.
Her great granddaughter commented it was lovely like a hotel when she visited.
19 August 2025
Overall we are very happy with the care and support Dad is given in the home.
The staff are all very lovely.
There's been a couple of occasions where he has been damp when one of us have arrived at the home I feel like more regular checks asking if he needs a wee would prevent this as sometimes
he doesn't remember to ask.
Also we appreciate due to staffing and risk assessments that time to do physio with users is restricted, but more one on one time getting up from the chair by himself and some walking would benefit and keep him moving, but fully understand Health and Safety regulations and convenience and quickness of using a hoist.
Also i understand this is due to staffing but making sure he is got out of bed every morning and not left in there to have his breakfast when people have visited who have had to see him Still in bed rather than him sitting out and dressed.
These aren't criticisms but things we've noticed and suggestions for improvements.
Aware of staffing issues.
10 June 2025
Found everything to be spot on.
09 May 2025
The home is always clean and tidy. The carers are always friendly and willing to help if I ask. My mother is always presented well with matching clothes and always clean.
24 April 2025
Hen Cloud is a lovely home, that my nan is very settled living in. The weekly activities she really enjoys along with the food. The staff are very friendly and will help with anything my nan asks for.
12 February 2025
A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.
13 November 2024
I have been searching for a long time all over Staffordshire Moorlands and I felt very pleased to find Hen Cloud House in Leek. Entering the house I was very impressed by the nice reception offering tea/coffee and to show me around the house.
The cleanness is impressive, the colours of carpets and
furniture, the layout of the bathroom, it was the first time that I have seen tablecloths, chairs and decoration so well matched. Congratulations to the staff.
11 October 2024
My sister moved into Hen Cloud two and half years ago and she was made welcome and comfortable straight away. All the staff are very friendly and caring and she soon became part of the Hen Cloud family.
She enjoys the lovely food served to her in lovely surroundings and takes part in all the
activities and entertainment offered to residents.
She is enjoying life to the full - Thank you to all the staff at Hen Cloud.
30 September 2024
I have been very pleased with the care and support my Mum has received, she has settled in well and enjoys the many activities in which she is encouraged to take part in. The staff are very nice and really seem to care about residents. My Mum's clothes and things always find their way back to her
and her room is kept tidy and clean. She seems to enjoy the food, especially cake and fruit in the afternoons. Her care needs are reviewed and adapted when needed, it was a difficult decision to put my Mum in a care home but it was the right choice and I'm glad I chose Hen Cloud.
31 July 2024
I still echo what a fantastic place that always ensures my mum's well-being comes first as all staff professionally work together to meet all my mum's requirements. I will always be grateful to Hen Cloud and the staff/ management as they not only support my mum but they give us guidance and
understanding to help us manage our thoughts and feeling as we visit our mum and when we leave, which gives me the confidence to know my mum is having the best support and care, especially when keeping her safe.
Once again a massive thank you to all the staff and management team who work tirelessly to achieve positive, proactive outcomes for all.
17 July 2024
Booked mum in for respite end of May or early June for two weeks, no cheerful greeting on arrival took time to be shown to her room, no introduction, not a great first impression. On further visits to mum, sometimes could not get in as no one on reception. Had to extend her stay for five nights due
to G.I. Infection on Doctors' advice, and felt this was not welcomed by the staff. When I asked to speak to a Manager sorry she is in a meeting all day! Always appear to be short of staff, long wait for any attention.
04 March 2024
Mum has been a resident since April 2021 and although we have seen numerous changes in staff and managers, the care given has always been excellent. Recently, with a fall and hospital stay, Mum's needs have changed and the carers have been excellent in changing and adapting their care to meet her
needs which can vary.
The activities are excellent and varied - all credit to the activities coordinator.
04 March 2024
As a friend of a resident at Hen Cloud House, I have been impressed by the level of compassion and dedication demonstrated by staff towards the residents. The atmosphere at Hen Cloud is warm and inviting, the staff are attentive to the needs of each individual and go above and beyond to ensure their
comfort and happiness, and it's evident that the place is well run and managed!
I am pleased with the cleanliness - the living spaces are kept tidy and well-maintained.
While no care home is without its challenges, I believe that Hen Cloud House does an excellent job of providing a safe and supportive environment for its residents. I would highly recommend it to anyone in search of quality care for their loved ones!
06 February 2024
On the whole, the experience has been very good. My sister has been a resident since July 2022. There have been some teething problems but I feel now with current management things are improving.
The staff are exceptionally caring and if their efforts to meet her needs are not met it is due to
circumstances beyond their control such as staffing levels and levels of agency staffing. The lack of consistent senior management has also played a part.
I still feel that communication is an area that could always be improved on.
The effort to provide stimulation and enjoyment within the home is exemplary and I attribute this to how well my sister has settled and her mental health being.
26 January 2024
The staff are approachable and deal with whatever request I have made.
The only problem that we have is that.
Mum dose not get her daily paper, and I have raised this quite a few times, please see if you can address this for me.
Apart from that I have no problems recommending the home.