Hen Cloud House

Buxton Road, Leek ST13 6EQ
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9.8 57 Reviews
  • Hen Cloud House, Leek
Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.

Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan reception café that is ideal for meeting and relaxing with visitors.

The familiarity and scale of this layout is particularly helpful for people living with dementia and an array of other needs, whilst maintaining easy access to all the extended facilities in the home.

All of the rooms at Hen Cloud are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.

Hen Cloud also offers stunning outside areas, with two separate courtyard gardens available to residents and beautiful landscaped gardens surrounding the home.
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Care Provided by Hen Cloud House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1282 – £1552
  • Self-Funded Residential Dementia Care: £1282 – £1552
  • RESPITE Self-Funded Residential Care: £1538 – £1862
  • RESPITE Self-Funded Residential Dementia Care: £1538 – £1861

The variance in fees is due to room type and does not increase with increased care needs

The price(s) shown are provided by the care home. Contact Hen Cloud House for full pricing details and T&Cs.

Contact Hen Cloud House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hen Cloud House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Danyel Bromley (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Please contact prior to visiting

Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled

Hen Cloud House Reviews (57)

9.8

Hen Cloud House has a Review Score of 9.8 (9.756) out of 10, based on 22 reviews in the last 2 years.
Over all time Hen Cloud House has 57 reviews.

Overall Experience
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Reviewer Connection to Hen Cloud House
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Total of 57, showing 1-20
Review from Lynne B (Daughter of Resident) published on 29 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently arranged a short respite stay at Hen Cloud for my mum, and I honestly couldn't have asked for a better experience. From the moment she arrived, the staff made her feel completely welcome and at ease, especially Richard, which was such a relief as she had been quite anxious beforehand.


The

care and attention she received were outstanding. Every member of staff was kind, patient, and genuinely caring-nothing ever seemed too much trouble. It was clear they took the time to understand her needs and preferences, which made a huge difference to her comfort and confidence.


The home itself was spotless, beautifully maintained, and had a really warm, homely atmosphere. Meals, which were varied and freshly prepared, were excellent and she loved having the option to join in with activities or simply relax in her room.


What stood out most for me was the peace of mind it gave our family. Knowing she was safe, happy, and well looked after meant we could truly relax during the break.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for your lovely feedback, which I will be sure to share with the team at Hen Cloud House.
We're really pleased to hear your mum felt so welcome during her stay with us, and that Richard and the team helped her settle in and feel comfortable. It's great to know she enjoyed her time in the home, the food and the choice of activities, and that it gave you peace of mind knowing she was well cared for. Thank you again for your kind words.
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Review from S H (Friend of Resident) published on 20 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hen Cloud House is truly amazing the building is amazing and the standard to cleanliness is first class. The staff are so kind and caring, and nothing is to much trouble for them.
Vicky the receptionist and Richard the Deputy Manager are always so welcoming.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for your lovely review.
We're really pleased to hear you're so happy with Hen Cloud House, from the cleanliness and environment to the care and kindness of the team. Your kind words about Vicky and Richard are especially appreciated-they'll be delighted to hear them.
Thank you again for taking the time to share your feedback.
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Review from J S (Brother of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Hen Cloud satisfactory despite my sister's condition; they are always willing to talk to us and discuss any problems. The cleanliness is top class. The food is excellent.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you for your kind review. We're pleased to hear that you find Hen Cloud satisfactory and that our team is always available to talk through any concerns with you.
It's great to know you're happy with the cleanliness and that you're enjoying the food as well. Your feedback means a lot to us.
Thank you again for taking the time to share your experience.
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Review from V S (Sister-in-law of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We find Hen Cloud very satisfactory, especially the staff, and since the new management, who are Kristen and Robert, it's been much, much better. I do think the ironing could be better.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you for your feedback. We're really glad to hear you're happy with your experience and that things have improved recently.
We also appreciate your comment about the ironing and will take it on board to improve.
Thanks again for sharing your thoughts.
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Review from George S (Son-in-law of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother in law can be awkward the staff always remain cheerful ,helpful and positive.
They always try to get her involved in all the activities and events taking place.
All staff are really helpful , she is well looked after.
Reply from Kirsten Brindley-Biddulph, Manager at Hen Cloud HouseThank you so much for your lovely review! We appreciate your wonderful feedback! And we are very happy to be taking care of your mother in law.
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Review from J H (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hen Cloud House is a lovely building which invites you inside.Mum has spent over 2 years at hencloud.She is very well cared for by amazing staff.I would like to see an increase of staff to help support all.The managers have changed and they are certainly helping to create a welcoming atmosphere.Christmas
day was a credit to all.Mum is now looking forward to better weather where she can access the pretty gardens.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for your kind words. We're delighted to hear your mum has been happy and well cared for at Hen Cloud House. It's wonderful that you've noticed the welcoming atmosphere, and we hope she enjoys spending time in the gardens as the weather gets warmer.
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Review from Gaynor L (Stepdaughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place, and we are very happy that my stepfather is here and being looked after so well.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you for your kind words. We're so pleased to hear that you're happy with the care your stepfather is receiving.
It means a lot to us to know he feels well looked after. Thank you for taking the time to share your feedback.
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Review from C L (Friend of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always great caring.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for your kind words. We really appreciate you taking the time to leave a review. It means a lot to us to know you feel well cared for, and we're glad you've had a consistently positive experience at Hen Cloud House. We look forward to welcoming you again soon.
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Review from Peter D (Friend of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are helpful and friendly, convering asking for and receiving a coffee or tea. I would certainly make a donation, please note! One has not been asked for.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you for your kind words! We're so pleased to hear that our staff are helpful and friendly, and that you feel well looked after on your visits to Hen Cloud House.
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Review from Rachel E (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the care and kindness shown to my Dad. He is very happy when he comes.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for your incredibly kind words. The Hen Cloud House team are delighted to hear that your Dad is happy when he visits us and that you are impressed with the care and kindness he receives. It means the world to our team to know we are making a positive difference. We look forward to seeing you again soon.
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Review from B M (Son of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience is good. Staff are friendly and approachable. Relaxed atmosphere on visiting and welcoming. Offered drinks and joined in meal times. Updated with any changes by conversations.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for taking the time to share your review of Hen Cloud House! We were so pleased to read your kind words, which we will share with our entire team. Our team strives to create a welcoming and friendly environment, so knowing that you found our staff approachable and the atmosphere relaxed is incredibly rewarding for us.
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Review from Jane S (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum only went in for respite care but she enjoyed it so much she asked to stay. She has a lovely room with en-suite wet room ,which is kept clean and tidy. Mum really enjoys the food which I know myself is lovely and tasty as myself and my sister have had lunch with mum .
This staff are always helpful
,happy and take care of mum in a really polite and respectful way.
We feel mum is in a safe and secure environment.
Her great granddaughter commented it was lovely like a hotel when she visited.
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Review from Stewart W (Son of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall we are very happy with the care and support Dad is given in the home.
The staff are all very lovely.
There's been a couple of occasions where he has been damp when one of us have arrived at the home I feel like more regular checks asking if he needs a wee would prevent this as sometimes he
doesn't remember to ask.
Also we appreciate due to staffing and risk assessments that time to do physio with users is restricted, but more one on one time getting up from the chair by himself and some walking would benefit and keep him moving, but fully understand Health and Safety regulations and convenience and quickness of using a hoist.
Also i understand this is due to staffing but making sure he is got out of bed every morning and not left in there to have his breakfast when people have visited who have had to see him Still in bed rather than him sitting out and dressed.
These aren't criticisms but things we've noticed and suggestions for improvements.
Aware of staffing issues.
Reply from Danyel Bromley, Hen Cloud House Manager at Hen Cloud HouseThank you for such thoughtful and constructive feedback regarding your father's care at HCH. All comments are truly appreciated by the entire team.We apologise for the occasions where your father has been found damp. This is not the standard of care we aim to provide. We're committed to ensuring the comfort and dignity of all residents and will review and reinforce our continence care protocols with all staff.Regarding your mobility observations, we offer at least 2 exercise classes each week, to encourage movement and improve physical capabilities. We've just secured the services of a qualified physiologist who will visit weekly, to run group and individual sessions, allowing more personal attention to mobility needs, where appropriate and safe. Should your father return for additional respite (he would be most welcome) we'd be sure to include him in the sessions.Please feel free to contact me directly should you wish to arrange a meeting to discuss these points further.
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Review from Ronald B (Wife of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found everything to be spot on.
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Review from S G (Son of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and tidy. The carers are always friendly and willing to help if I ask. My mother is always presented well with matching clothes and always clean.
Reply from Danyel Bromley, Home Manager at Hen Cloud HouseMany thanks for taking the time to complete a review for Hen Cloud House. We are so glad that you are happy with your mothers appearance and personal care needs that are being meet. We will pass on your lovely comments to our staffing team Many thanks
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Review from A H (Granddaughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hen Cloud is a lovely home, that my nan is very settled living in. The weekly activities she really enjoys along with the food. The staff are very friendly and will help with anything my nan asks for.
Reply from Danyel Bromley, Home Manager at Hen Cloud HouseMany thanks for taking the time to complete a review it is very appreciated, We are so happy to here that your Nan is settled at Hen Cloud House We will pass on your lovely comments to are staffing team Kind regards
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Review from C R (Daughter of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.
Reply from Danyel Bromley, Home Manager at Hen Cloud HouseMany thanks for taking the time to complete a review for Hen Cloud it is very much appreciated. I will pass on your lovely comments to our staffing team. Kindest regards.
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Review from K M (Friend of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been searching for a long time all over Staffordshire Moorlands and I felt very pleased to find Hen Cloud House in Leek. Entering the house I was very impressed by the nice reception offering tea/coffee and to show me around the house.
The cleanness is impressive, the colours of carpets and
furniture, the layout of the bathroom, it was the first time that I have seen tablecloths, chairs and decoration so well matched. Congratulations to the staff.
Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud HouseThank you so much for your review. We are very happy that you were happy and impressed with Hen Cloud House. Thank you so much for your kind words. We hope to see you again soon.
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Review from Gill W (Sister of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister moved into Hen Cloud two and half years ago and she was made welcome and comfortable straight away. All the staff are very friendly and caring and she soon became part of the Hen Cloud family.
She enjoys the lovely food served to her in lovely surroundings and takes part in all the activities
and entertainment offered to residents.
She is enjoying life to the full - Thank you to all the staff at Hen Cloud.
Reply from Danyel Bromley, Home Manager at Hen Cloud HouseThank you so much for your lovely comments, they are very much appreciated, we will pass this on to the whole staffing team. Kindest regards.
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Review from Kath C (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care and support my Mum has received, she has settled in well and enjoys the many activities in which she is encouraged to take part in. The staff are very nice and really seem to care about residents. My Mum's clothes and things always find their way back to her and
her room is kept tidy and clean. She seems to enjoy the food, especially cake and fruit in the afternoons. Her care needs are reviewed and adapted when needed, it was a difficult decision to put my Mum in a care home but it was the right choice and I'm glad I chose Hen Cloud.
Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud HouseThank you so much for the lovely review. We are very happy that you are happy with the care that your mum receives. And we are glad your mum loves the cake! Thank you for your support.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Hen Cloud House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Hen Cloud House is calculated as follows: ( (206 Excellents x 5) + (36 Goods x 4) + (11 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 254 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hen Cloud House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Kirsten

Kirsten Brindley-Biddulph

Job Title: Care Home Manager Joined: 2021

Kirsten has been a key part of the Hen Cloud House team since the home opened in 2021. She started as a Night Senior and worked her way up to Deputy Manager, and now leads as Home Manager.


With over ten years’ experience in the care sector, Kirsten is passionate about getting to know each resident as an individual, learning their life stories, and understanding what makes them happy. She is dedicated to creating a welcoming, vibrant community where every resident can enjoy a fulfilling and meaningful life.

Frequently Asked Questions about Hen Cloud House

What types of Care is Hen Cloud House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hen Cloud House have?

There are 66 Single Rooms.

What are the Facilities & Services at Hen Cloud House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hen Cloud House to the centre of Leek?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hen Cloud House to verify any information. View our terms and conditions. Hen Cloud House has an Enhanced Service - more info.