Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.
Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan...
Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.
Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan reception café that is ideal for meeting and relaxing with visitors.
The familiarity and scale of this layout is particularly helpful for people living with dementia and an array of other needs, whilst maintaining easy access to all the extended facilities in the home.
All of the rooms at Hen Cloud are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.
Hen Cloud also offers stunning outside areas, with two separate courtyard gardens available to residents and beautiful landscaped gardens surrounding the home.
The variance in fees is due to room type and does not increase with increased care needs
The price(s) shown are provided by the care home. Contact Hen Cloud House for full pricing details and T&Cs.
Contact Hen Cloud House to confirm what's included and get a personalised quote:
Hen Cloud House has a Review Score of 9.8 (9.827) out of 10, based on 22 reviews in the last 2 years.
Over all time Hen Cloud House has 59 reviews.
Mum came to Hen Cloud due to an illness. We've been so impressed with the level of care she has received. We were so uncertain of how mum would adapt. The friendly staff and their caring nature has been amazing in many ways, from reassuring us and keeping us updated with how mum has settled into...
Mum came to Hen Cloud due to an illness. We've been so impressed with the level of care she has received. We were so uncertain of how mum would adapt. The friendly staff and their caring nature has been amazing in many ways, from reassuring us and keeping us updated with how mum has settled into her care. The entertainment and the variety is excellent from visiting entertainers, craft/classes, outings to scenic places, parties, celebrations are all wonderfully coordinated. More than impressed.
Thank you so much for your lovely review. We're delighted to hear how well your mum has settled at Hen Cloud House and that our team have helped to reassure you along the way. It's wonderful to know she is enjoying the activities, outings and celebrations too. Thank you for your kind words which we will be sure to share with the whole team.
After 58 years of marriage, when my husband's Parkinson's took a sudden downward spiral early this year and his care needs could no longer be met safely in our home it was a very emotional time for myself, my husband and our sons and daughter. From from the time the Deputy Manager called for a...
After 58 years of marriage, when my husband's Parkinson's took a sudden downward spiral early this year and his care needs could no longer be met safely in our home it was a very emotional time for myself, my husband and our sons and daughter. From from the time the Deputy Manager called for a home assessment, I was shown empathy and kindness. My husband was admitted to Hen Cloud two days later where we both knew he was in a much safer environment. Staff at all levels offered support to us both from day one, and have continued to be there for me when I have had an emotional 'wobble'....and there have been many 'wobbles' over the last three months. My husband is settled, enjoys the varied daily activities, good food, and tells me the staff cannot do enough for him. It is a bonus Hen Cloud employ activities co-ordinators who have time and enthusiasm to organise the interesting events for residents enriching their lives. Many thanks to all the Hen Cloud team.
Thank you so much for sharing this lovely review. We know how emotional and difficult it can be when things change and a loved one needs more care, so we're really pleased to hear how supported you and your family have felt since your husband moved to Hen Cloud.
It's wonderful to hear that he...
Thank you so much for sharing this lovely review. We know how emotional and difficult it can be when things change and a loved one needs more care, so we're really pleased to hear how supported you and your family have felt since your husband moved to Hen Cloud.
It's wonderful to hear that he has settled in and feels well cared for by our team. We'll be sure to share your kind words with everyone at Hen Cloud House.
We recently arranged a short respite stay at Hen Cloud for my mum, and I honestly couldn't have asked for a better experience. From the moment she arrived, the staff made her feel completely welcome and at ease, especially Richard, which was such a relief as she had been quite anxious...
We recently arranged a short respite stay at Hen Cloud for my mum, and I honestly couldn't have asked for a better experience. From the moment she arrived, the staff made her feel completely welcome and at ease, especially Richard, which was such a relief as she had been quite anxious beforehand.
The care and attention she received were outstanding. Every member of staff was kind, patient, and genuinely caring-nothing ever seemed too much trouble. It was clear they took the time to understand her needs and preferences, which made a huge difference to her comfort and confidence.
The home itself was spotless, beautifully maintained, and had a really warm, homely atmosphere. Meals, which were varied and freshly prepared, were excellent and she loved having the option to join in with activities or simply relax in her room.
What stood out most for me was the peace of mind it gave our family. Knowing she was safe, happy, and well looked after meant we could truly relax during the break.
We're really pleased to hear your mum felt so welcome during her stay with us, and that Richard and the team helped her settle in and feel comfortable. It's great to know she enjoyed her...
Thank you so much for your lovely feedback, which I will be sure to share with the team at Hen Cloud House.We're really pleased to hear your mum felt so welcome during her stay with us, and that Richard and the team helped her settle in and feel comfortable. It's great to know she enjoyed her time in the home, the food and the choice of activities, and that it gave you peace of mind knowing she was well cared for. Thank you again for your kind words.
Vicky the receptionist and Richard the Deputy Manager are always so welcoming.
Vicky the receptionist and Richard the Deputy Manager are always so welcoming.
Thank you again for taking the time to share your feedback.
I find Hen Cloud satisfactory despite my sister's condition; they are always willing to talk to us and discuss any problems. The cleanliness is top class. The food is excellent.
I find Hen Cloud satisfactory despite my sister's condition; they are always willing to talk to us and discuss any problems. The cleanliness is top class. The food is excellent.
Thank you again for taking the time to share your experience.
We find Hen Cloud very satisfactory, especially the staff, and since the new management, who are Kristen and Robert, it's been much, much better. I do think the ironing could be better.
We find Hen Cloud very satisfactory, especially the staff, and since the new management, who are Kristen and Robert, it's been much, much better. I do think the ironing could be better.
Thanks again for sharing your thoughts.
All staff are really helpful , she is well looked after.
All staff are really helpful , she is well looked after.
Thank you so much for your lovely review! We appreciate your wonderful feedback! And we are very happy to be taking care of your mother in law.
Hen Cloud House is a lovely building which invites you inside.Mum has spent over 2 years at hencloud.She is very well cared for by amazing staff.I would like to see an increase of staff to help support all.The managers have changed and they are certainly helping to create a welcoming...
Hen Cloud House is a lovely building which invites you inside.Mum has spent over 2 years at hencloud.She is very well cared for by amazing staff.I would like to see an increase of staff to help support all.The managers have changed and they are certainly helping to create a welcoming atmosphere.Christmas day was a credit to all.Mum is now looking forward to better weather where she can access the pretty gardens.
Thank you so much for your kind words. We're delighted to hear your mum has been happy and well cared for at Hen Cloud House. It's wonderful that you've noticed the welcoming atmosphere, and we hope she enjoys spending time in the gardens as the weather gets warmer.
A lovely place, and we are very happy that my stepfather is here and being looked after so well.
A lovely place, and we are very happy that my stepfather is here and being looked after so well.
It means a lot to us to know he feels well looked after. Thank you for taking the time to share your feedback.
Always great caring.
Always great caring.
Thank you so much for your kind words. We really appreciate you taking the time to leave a review. It means a lot to us to know you feel well cared for, and we're glad you've had a consistently positive experience at Hen Cloud House. We look forward to welcoming you again soon.
Staff are helpful and friendly, convering asking for and receiving a coffee or tea. I would certainly make a donation, please note! One has not been asked for.
Staff are helpful and friendly, convering asking for and receiving a coffee or tea. I would certainly make a donation, please note! One has not been asked for.
Thank you for your kind words! We're so pleased to hear that our staff are helpful and friendly, and that you feel well looked after on your visits to Hen Cloud House.
I am very impressed with the care and kindness shown to my Dad. He is very happy when he comes.
I am very impressed with the care and kindness shown to my Dad. He is very happy when he comes.
Thank you so much for your incredibly kind words. The Hen Cloud House team are delighted to hear that your Dad is happy when he visits us and that you are impressed with the care and kindness he receives. It means the world to our team to know we are making a positive difference. We look forward to seeing you again soon.
Overall experience is good. Staff are friendly and approachable. Relaxed atmosphere on visiting and welcoming. Offered drinks and joined in meal times. Updated with any changes by conversations.
Overall experience is good. Staff are friendly and approachable. Relaxed atmosphere on visiting and welcoming. Offered drinks and joined in meal times. Updated with any changes by conversations.
Thank you so much for taking the time to share your review of Hen Cloud House! We were so pleased to read your kind words, which we will share with our entire team. Our team strives to create a welcoming and friendly environment, so knowing that you found our staff approachable and the atmosphere relaxed is incredibly rewarding for us.
This staff are always...
Her great granddaughter commented it was lovely like a hotel when she visited.
There's been a couple of occasions where he has been damp when one of us have arrived at the home I feel like more regular checks asking if he needs a wee would prevent this as sometimes...
Aware of staffing issues.
Thank you for such thoughtful and constructive feedback regarding your father's care at HCH. All comments are truly appreciated by the entire team.We apologise for the occasions where your father has been found damp. This is not the standard of care we aim to provide. We're committed to ensuring...
Thank you for such thoughtful and constructive feedback regarding your father's care at HCH. All comments are truly appreciated by the entire team.We apologise for the occasions where your father has been found damp. This is not the standard of care we aim to provide. We're committed to ensuring the comfort and dignity of all residents and will review and reinforce our continence care protocols with all staff.Regarding your mobility observations, we offer at least 2 exercise classes each week, to encourage movement and improve physical capabilities. We've just secured the services of a qualified physiologist who will visit weekly, to run group and individual sessions, allowing more personal attention to mobility needs, where appropriate and safe. Should your father return for additional respite (he would be most welcome) we'd be sure to include him in the sessions.Please feel free to contact me directly should you wish to arrange a meeting to discuss these points further.
Found everything to be spot on.
Found everything to be spot on.
The home is always clean and tidy. The carers are always friendly and willing to help if I ask. My mother is always presented well with matching clothes and always clean.
The home is always clean and tidy. The carers are always friendly and willing to help if I ask. My mother is always presented well with matching clothes and always clean.
Many thanks for taking the time to complete a review for Hen Cloud House. We are so glad that you are happy with your mothers appearance and personal care needs that are being meet. We will pass on your lovely comments to our staffing team Many thanks
Hen Cloud is a lovely home, that my nan is very settled living in. The weekly activities she really enjoys along with the food. The staff are very friendly and will help with anything my nan asks for.
Hen Cloud is a lovely home, that my nan is very settled living in. The weekly activities she really enjoys along with the food. The staff are very friendly and will help with anything my nan asks for.
Many thanks for taking the time to complete a review it is very appreciated, We are so happy to here that your Nan is settled at Hen Cloud House We will pass on your lovely comments to are staffing team Kind regards
A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.
A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.
Many thanks for taking the time to complete a review for Hen Cloud it is very much appreciated. I will pass on your lovely comments to our staffing team. Kindest regards.
The cleanness is impressive, the colours of carpets and...
The cleanness is impressive, the colours of carpets and furniture, the layout of the bathroom, it was the first time that I have seen tablecloths, chairs and decoration so well matched. Congratulations to the staff.
Thank you so much for your review. We are very happy that you were happy and impressed with Hen Cloud House. Thank you so much for your kind words. We hope to see you again soon.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Kirsten has been a key part of the Hen Cloud House team since the home opened in 2021. She started as a Night Senior and worked her way up to Deputy...
Kirsten has been a key part of the Hen Cloud House team since the home opened in 2021. She started as a Night Senior and worked her way up to Deputy Manager, and now leads as Home Manager.
With over ten years’ experience in the care sector, Kirsten is passionate about getting to know each resident as an individual, learning their life stories, and understanding what makes them happy. She is dedicated to creating a welcoming, vibrant community where every resident can enjoy a fulfilling and meaningful life.
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
There are 66 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hen Cloud House to verify any information. View our terms and conditions. Hen Cloud House has an Enhanced Service -what an Enhanced Service includes.