Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.
Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan...
Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.
Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan reception café that is ideal for meeting and relaxing with visitors.
The familiarity and scale of this layout is particularly helpful for people living with dementia and an array of other needs, whilst maintaining easy access to all the extended facilities in the home.
All of the rooms at Hen Cloud are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.
Hen Cloud also offers stunning outside areas, with two separate courtyard gardens available to residents and beautiful landscaped gardens surrounding the home.
The variance in fees is due to room type and does not increase with increased care needs
The price(s) shown are provided by the care home. Contact Hen Cloud House for full pricing details and T&Cs.
Contact Hen Cloud House to confirm what's included and get a personalised quote:
Hen Cloud House has a Review Score of 9.8 (9.827) out of 10, based on 22 reviews in the last 2 years.
Over all time Hen Cloud House has 59 reviews.
She enjoys the lovely food served to her in lovely surroundings and takes part in all the...
She is enjoying life to the full - Thank you to all the staff at Hen Cloud.
Thank you so much for your lovely comments, they are very much appreciated, we will pass this on to the whole staffing team. Kindest regards.
I have been very pleased with the care and support my Mum has received, she has settled in well and enjoys the many activities in which she is encouraged to take part in. The staff are very nice and really seem to care about residents. My Mum's clothes and things always find their way back to her...
I have been very pleased with the care and support my Mum has received, she has settled in well and enjoys the many activities in which she is encouraged to take part in. The staff are very nice and really seem to care about residents. My Mum's clothes and things always find their way back to her and her room is kept tidy and clean. She seems to enjoy the food, especially cake and fruit in the afternoons. Her care needs are reviewed and adapted when needed, it was a difficult decision to put my Mum in a care home but it was the right choice and I'm glad I chose Hen Cloud.
Thank you so much for the lovely review. We are very happy that you are happy with the care that your mum receives. And we are glad your mum loves the cake! Thank you for your support.
I still echo what a fantastic place that always ensures my mum's well-being comes first as all staff professionally work together to meet all my mum's requirements. I will always be grateful to Hen Cloud and the staff/ management as they not only support my mum but they give us guidance and...
Once again a massive thank you to all the staff and management team who work tirelessly to achieve positive, proactive outcomes for all.
Thank you so much for your review. We are very happy that we are able to give your family and loved ones everything that is needed. We will pass on your lovely comments to all of the team.
Booked mum in for respite end of May or early June for two weeks, no cheerful greeting on arrival took time to be shown to her room, no introduction, not a great first impression. On further visits to mum, sometimes could not get in as no one on reception. Had to extend her stay for five nights due...
Booked mum in for respite end of May or early June for two weeks, no cheerful greeting on arrival took time to be shown to her room, no introduction, not a great first impression. On further visits to mum, sometimes could not get in as no one on reception. Had to extend her stay for five nights due to G.I. Infection on Doctors' advice, and felt this was not welcomed by the staff. When I asked to speak to a Manager sorry she is in a meeting all day! Always appear to be short of staff, long wait for any attention.
Mum has been a resident since April 2021 and although we have seen numerous changes in staff and managers, the care given has always been excellent. Recently, with a fall and hospital stay, Mum's needs have changed and the carers have been excellent in changing and adapting their care to meet her...
The activities are excellent and varied - all credit to the activities coordinator.
We really appreciate your feedback and I will pass the positive comments on to our activities coordinator as well.
As a friend of a resident at Hen Cloud House, I have been impressed by the level of compassion and dedication demonstrated by staff towards the residents. The atmosphere at Hen Cloud is warm and inviting, the staff are attentive to the needs of each individual and go above and beyond to ensure...
While no care home is without its challenges, I believe that Hen Cloud House does an excellent job of providing a safe and supportive environment for its residents. I would highly recommend it to anyone in search of quality care for their loved ones!
Thank you so much for your very kind and positive review. It is very much appreciated and we will endeavour to continue to strive to be excellent.
The staff are exceptionally caring and if their efforts to meet her needs are not met it is due to...
The effort to provide stimulation and enjoyment within the home is exemplary and I attribute this to how well my sister has settled and her mental health being.
Apart from that I have no problems recommending the home.
Apart from that I have no problems recommending the home.
I will ensure that the newspapers are sorted every morning. I apologise for this issue.
There is regular entertainment, and residents are actively encouraged and stimulated to take part wherever possible.
There is regular entertainment, and residents are actively encouraged and stimulated to take part wherever possible.
I am very glad that you feel that way.
It took a while...
It took a while for my mother to settle there due to her dementia but I feel she is very well looked after and all her needs are being met.
I am very glad that you are happy with your mother's care and I am happy that she eventually settled with us.
No effort has been spared to make the transition into care as smooth as possible. Very helpful and attentive staff and delightful surroundings. We have been very happy with every aspect of Hen Cloud House.
No effort has been spared to make the transition into care as smooth as possible. Very helpful and attentive staff and delightful surroundings. We have been very happy with every aspect of Hen Cloud House.
I am very happy that you are happy with every aspect of Hen Cloud House.
I always find the staff friendly and helpful.
I always find the staff friendly and helpful.
Mum has been at Hen Cloud House for over a year now. She is well looked after and cared for. The staff are very kind and helpful.
Mum has been at Hen Cloud House for over a year now. She is well looked after and cared for. The staff are very kind and helpful.
Friendly and efficient staff. My grandparents are well looked after and happy. A big thank you to all the staff.
Friendly and efficient staff. My grandparents are well looked after and happy. A big thank you to all the staff.
We are perfectly happy with how Mum and Dad have settled. The staff are lovely and helpful. The whole place is beautifully kept, so clean. It is a relied to us that we haven't the worry of caring for them in their home and that they are safe and warm and with people on call all of the time to look...
We are perfectly happy with how Mum and Dad have settled. The staff are lovely and helpful. The whole place is beautifully kept, so clean. It is a relied to us that we haven't the worry of caring for them in their home and that they are safe and warm and with people on call all of the time to look after them. Many, many thanks.
Thank you very much for this lovely review. So glad your mum and dad have settled well.
The home is lovely and the staff are excellent. We are very happy.
The home is lovely and the staff are excellent. We are very happy.
The home is lovely, staff are very welcoming. The activities that they put on are great.
The home is lovely, staff are very welcoming. The activities that they put on are great.
The staff have been very supportive through a difficult time. They are all excellent. Very kind and helpful.
The staff have been very supportive through a difficult time. They are all excellent. Very kind and helpful.
Lovely home with super staff going above and beyond providing care.
Lovely home with super staff going above and beyond providing care.
Hen Cloud offers a very special home to its residents with excellent staff and care support.
Hen Cloud offers a very special home to its residents with excellent staff and care support.
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Kirsten has been a key part of the Hen Cloud House team since the home opened in 2021. She started as a Night Senior and worked her way up to Deputy...
Kirsten has been a key part of the Hen Cloud House team since the home opened in 2021. She started as a Night Senior and worked her way up to Deputy Manager, and now leads as Home Manager.
With over ten years’ experience in the care sector, Kirsten is passionate about getting to know each resident as an individual, learning their life stories, and understanding what makes them happy. She is dedicated to creating a welcoming, vibrant community where every resident can enjoy a fulfilling and meaningful life.
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