Hen Cloud House

Buxton Road, Leek ST13 6EQ
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9.7 48 Reviews
  • Hen Cloud House, Leek
Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.

Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan reception café that is ideal for meeting and relaxing with visitors.

The familiarity and scale of this layout is particularly helpful for people living with dementia and an array of other needs, whilst maintaining easy access to all the extended facilities in the home.

All of the rooms at Hen Cloud are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.

Hen Cloud also offers stunning outside areas, with two separate courtyard gardens available to residents and beautiful landscaped gardens surrounding the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The differance in the fees are based on the room sizes, we have deluxe rooms and suites available.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Danyel Bromley (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Please contact prior to visiting

Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled

Hen Cloud House Reviews (48)

9.7

Hen Cloud House has a Review Score of 9.7 (9.726) out of 10, based on 19 reviews in the last 2 years.
Over all time Hen Cloud House has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hen Cloud House
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Total of 48, showing 21-40
Review from P D (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Hen Cloud House for over a year now. She is well looked after and cared for. The staff are very kind and helpful.
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Review from James S (Brother of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellent, the cleanliness, food and care. I would recommend it to anyone.
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Review from S H (Son of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are perfectly happy with how Mum and Dad have settled. The staff are lovely and helpful. The whole place is beautifully kept, so clean. It is a relied to us that we haven't the worry of caring for them in their home and that they are safe and warm and with people on call all of the time to look after
them. Many, many thanks.
Reply from Belinda Byron, Home Manager Bryn Haven at Hen Cloud House

Thank you very much for this lovely review. So glad your mum and dad have settled well.

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Review from Simon G (Grandson of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and efficient staff. My grandparents are well looked after and happy. A big thank you to all the staff.
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Review from S G (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and the staff are excellent. We are very happy.
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Review from Alison H (Granddaughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely, staff are very welcoming. The activities that they put on are great.
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Review from Janet H (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very supportive through a difficult time. They are all excellent. Very kind and helpful.
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Review from A H (Grandson of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home with super staff going above and beyond providing care.
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Review from P H (Daughter-in-law of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hen Cloud offers a very special home to its residents with excellent staff and care support.
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Review from Dorothy H (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very reluctant to go into a care home and at first was not at all happy. However, she settled very quickly and now loves it. She is treated with great dignity. It would be nice to have more weekend activities, just because she loves them so much.
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Review from T C (Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lot of fun, helped by the caring staff.
Reply from Sarah O'Rourke, Care Home Business Manager at Hen Cloud House

Thank you for your lovely review. We are happy to hear that you enjoyed your stay with us. I will pass your kind words onto the team.

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Review from L R (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with the quality of care at Hen Cloud House. Mum is made to feel so welcome and this makes such a difference. I have visited many care homes and Hen Cloud is by far the best I have seen, beautiful bedrooms and small lounges and very good food. I can’t praise the management and staff
enough, so friendly and professional.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Thank you for such a fabulous review, as always I will pass on your very kind words to the team.

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Review from L S (Daughter of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You are always made to feel welcome. It is a lovely environment and very person-centred. going that little bit extra to make Mum feel at home with all her personal interests. Any issues that have been raised have been dealt with straight away.
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Review from G W (Daughter of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, always greeted with a smile and made me feel extremely welcome.
My mum's needs are always catered for and if there is ever any issues or concerns they are always addressed professionally.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Thank you so much for this great review. We all take a huge pride in what we are trying to achieve for our residents and we so pleased we are achieving the desired outcome with your parent.

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Review from C J (Daughter of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff rolled out the red carpet and provided a welcome pack on arrival. The whole unit looks like a 5-star hotel. All staff are exceptionally friendly and invested in helping my dad. We can visit at any time and are always made welcome. Staff are very knowledgeable regarding his medications and needs.
Nothing is too much trouble for them - I wish I could move in!
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We are thrilled by your review, thank you so much! We do try our best to ensure we create a warm and friendly welcome, I am pleased that this was apparent as this is our standard.

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Review from Karen G (Daughter of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a find Hen Cloud House is! Mum was transferred to Hen Cloud straight from the hospital following a nasty fall. Both Mum and I were made to feel at ease immediately. I can't praise the staff and facilities highly enough. Mum has now decided to make it her permanent home - a big thank you to you
all Hen Cloud House.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Thank you so much for all your kind words, it really does make a difference and boosts the staff's morale, particularly during these difficult times.
We are delighted that your mom has settled so well and so quickly.

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Review from S T (Daughter-in-law of Resident) published on 15 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum in law moved to Hen Cloud House in September following a fall which resulted in a broken hip and a lengthy stay in hospital.
Staff liaised with family and the hospital to make certain the transition was smooth and that any questions were answered, giving Mum and us complete confidence at a
very difficult time.
Since September Mum has gone from strength to strength. She looks so well! This is due entirely to the dedication and care from all members of the team at Hen Cloud. Nothing is too much trouble. From hair and nails to birthday cakes and family get-togethers, staff will do their utmost to facilitate.
In addition, the surroundings are those of a 5* hotel. We have thoroughly enjoyed our visits to the garden room for fish and chip suppers and an amazing surprise birthday tea!
Thank you all for everything you do. We have no hesitation in highly recommending Hen Cloud House.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We are delighted that you are so happy with the care and attention we are providing at Hen Cloud House. I have passed your kind words and comments to the team here.
We know that your mum in law moved from out of area so this was particularly stressful for you and mum and I am pleased that we were able to make the transition seamless.
Thank you once again for the kind words.

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Review from Anne T (Daughter of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm welcome was given to Mum on arrival from a long journey from Suffolk. Everyone working here seems very attentive and friendly.
Her room is warm and comfortable and all the facilities are completely up to date as you would expect from a brand new build.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We are so pleased that your mum has settled in and that you are happy with the care and service at Hen Cloud House. Your mum has settled in so well.
Thank you again for your kind words which I will pass on to the staff.
Kind regards.

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Review from Gillian J (Daughter of Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A kind and caring environment. Staff go out of their way to keep Mum comfortable. Every time I leave I feel reassured that my mum is safe, clean and looked after. A lovely room, light and airy. High standard of care. Sadly Mum has not been able to experience all that is on offer because of Covid restrictions
and latterly deterioration of health.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We all really appreciate you taking the time to review and respond in such a positive way. We are delighted that you have given us 5 stars in all areas of Hen Cloud House.
Thank you so much.
Paul

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Review from K C (Daughter-in-law of Resident) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Hen Cloud House and its staff enough. Friendly, kind and caring.
My mother-in-law moved in mid-September and the family are very pleased. She has settled in nicely and is being looked after and cared for in style and comfort.
Hen Cloud is lovely accommodation, it is beautifully and
thoughtfully designed and laid out. The attention to detail is 5-star. As you walk in you get the feel of a luxury hotel.
We have mostly dealt with the manager who is a truly lovely and thoughtful man, it is very clear he takes huge pride in his job in the care industry. The way he greeted and talked to her was beyond excellent. We were reassured and happy that we had made the right decision.
I cannot imagine her being in another home. If there have been any issues we get a call/email update and they are always happy to receive a call.
Thanks so much.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We are so pleased and privileged that you have chosen Hen Cloud House for your mother and we are delighted that your mother has settled in so well and so quickly.
I would like to take this opportunity to thank you for your very kind words, and I will of course pass on your comments to the team.
Paul

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Hen Cloud House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Hen Cloud House is calculated as follows: ( (179 Excellents x 5) + (35 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 226 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hen Cloud House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Danyel

Danyel Bromley

Job Title: Home Manager Joined: 2023

Danyel has worked in the care sector for over 26 years in various roles, working my way up to the Home Manager level. She is extremely passionate about making a difference in my residents’ lives, as it brings her joy and gives her purpose. She is excited to join the team at Hen Cloud House where she hopes to ensure her residents and staff enjoy each day.

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