Hen Cloud House

Buxton Road, Leek ST13 6EQ
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9.7 52 Reviews
  • Hen Cloud House, Leek
Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.

Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan reception café that is ideal for meeting and relaxing with visitors.

The familiarity and scale of this layout is particularly helpful for people living with dementia and an array of other needs, whilst maintaining easy access to all the extended facilities in the home.

All of the rooms at Hen Cloud are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.

Hen Cloud also offers stunning outside areas, with two separate courtyard gardens available to residents and beautiful landscaped gardens surrounding the home.
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Care Provided by Hen Cloud House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1282 – £1552
  • Self-Funded Residential Dementia Care: £1282 – £1552
  • RESPITE Self-Funded Residential Care: £1538 – £1862
  • RESPITE Self-Funded Residential Dementia Care: £1538 – £1861

The variance in fees is due to room type and does not increase with increased care needs

These prices are only a guideline, please contact Hen Cloud House to find out the exact price for your requirements.

Contact Hen Cloud House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hen Cloud House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Danyel Bromley (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Please contact prior to visiting

Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled

Hen Cloud House Reviews (52)

9.7

Hen Cloud House has a Review Score of 9.7 (9.675) out of 10, based on 18 reviews in the last 2 years.
Over all time Hen Cloud House has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hen Cloud House
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Total of 52, showing 21-40
Review from Anthony T (Son of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well run home, where all my relative's needs are amply met in a caring, safe environment.
There is regular entertainment, and residents are actively encouraged and stimulated to take part wherever possible.
Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud HouseThank you very much for your review. We as a home appreciate it greatly.
I am very glad that you feel that way.
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Review from Lynne H (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Hen Cloud House since April 2023. The staff are exceptionally caring and have spent lots of time getting to know her likes and dislikes and she has become very fond of them.
The home itself is beautiful and welcoming to family members at all times.
It took a while
for my mother to settle there due to her dementia but I feel she is very well looked after and all her needs are being met.
Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud HouseThank you very much for your review. We as a home appreciate it greatly.
I am very glad that you are happy with your mother's care and I am happy that she eventually settled with us.
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Review from V W (Power of Attorney of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
No effort has been spared to make the transition into care as smooth as possible. Very helpful and attentive staff and delightful surroundings. We have been very happy with every aspect of Hen Cloud House.
Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud HouseThank you very much for your review. We as a home appreciate it greatly.
I am very happy that you are happy with every aspect of Hen Cloud House.
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Review from Grace M (Friend of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the staff friendly and helpful.
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Review from P D (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Hen Cloud House for over a year now. She is well looked after and cared for. The staff are very kind and helpful.
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Review from James S (Brother of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellent, the cleanliness, food and care. I would recommend it to anyone.
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Review from S H (Son of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are perfectly happy with how Mum and Dad have settled. The staff are lovely and helpful. The whole place is beautifully kept, so clean. It is a relied to us that we haven't the worry of caring for them in their home and that they are safe and warm and with people on call all of the time to look after
them. Many, many thanks.
Reply from Belinda Byron, Home Manager Bryn Haven at Hen Cloud HouseThank you very much for this lovely review. So glad your mum and dad have settled well.
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Review from Simon G (Grandson of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and efficient staff. My grandparents are well looked after and happy. A big thank you to all the staff.
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Review from S G (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and the staff are excellent. We are very happy.
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Review from Alison H (Granddaughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely, staff are very welcoming. The activities that they put on are great.
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Review from Janet H (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very supportive through a difficult time. They are all excellent. Very kind and helpful.
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Review from A H (Grandson of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home with super staff going above and beyond providing care.
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Review from P H (Daughter-in-law of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hen Cloud offers a very special home to its residents with excellent staff and care support.
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Review from Dorothy H (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very reluctant to go into a care home and at first was not at all happy. However, she settled very quickly and now loves it. She is treated with great dignity. It would be nice to have more weekend activities, just because she loves them so much.
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Review from T C (Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lot of fun, helped by the caring staff.
Reply from Sarah O'Rourke, Care Home Business Manager at Hen Cloud HouseThank you for your lovely review. We are happy to hear that you enjoyed your stay with us. I will pass your kind words onto the team.
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Review from L R (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with the quality of care at Hen Cloud House. Mum is made to feel so welcome and this makes such a difference. I have visited many care homes and Hen Cloud is by far the best I have seen, beautiful bedrooms and small lounges and very good food. I can’t praise the management and staff
enough, so friendly and professional.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud HouseThank you for such a fabulous review, as always I will pass on your very kind words to the team.
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Review from L S (Daughter of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You are always made to feel welcome. It is a lovely environment and very person-centred. going that little bit extra to make Mum feel at home with all her personal interests. Any issues that have been raised have been dealt with straight away.
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Review from G W (Daughter of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, always greeted with a smile and made me feel extremely welcome.
My mum's needs are always catered for and if there is ever any issues or concerns they are always addressed professionally.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud HouseThank you so much for this great review. We all take a huge pride in what we are trying to achieve for our residents and we so pleased we are achieving the desired outcome with your parent.
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Review from C J (Daughter of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff rolled out the red carpet and provided a welcome pack on arrival. The whole unit looks like a 5-star hotel. All staff are exceptionally friendly and invested in helping my dad. We can visit at any time and are always made welcome. Staff are very knowledgeable regarding his medications and needs.
Nothing is too much trouble for them - I wish I could move in!
Reply from Paul Bradford, Commissioning Manager at Hen Cloud HouseWe are thrilled by your review, thank you so much! We do try our best to ensure we create a warm and friendly welcome, I am pleased that this was apparent as this is our standard.
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Review from Karen G (Daughter of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a find Hen Cloud House is! Mum was transferred to Hen Cloud straight from the hospital following a nasty fall. Both Mum and I were made to feel at ease immediately. I can't praise the staff and facilities highly enough. Mum has now decided to make it her permanent home - a big thank you to you
all Hen Cloud House.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud HouseThank you so much for all your kind words, it really does make a difference and boosts the staff's morale, particularly during these difficult times.
We are delighted that your mom has settled so well and so quickly.
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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Hen Cloud House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Hen Cloud House is calculated as follows: ( (168 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 208 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Hen Cloud House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Danyel

Danyel Bromley

Job Title: Home Manager Joined: 2023

Danyel has worked in the care sector for over 26 years in various roles, working my way up to the Home Manager level. She is extremely passionate about making a difference in my residents’ lives, as it brings her joy and gives her purpose. She is excited to join the team at Hen Cloud House where she hopes to ensure her residents and staff enjoy each day.

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