






Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.
Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan...
Care Provided by Hen Cloud House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The variance in fees is due to room type and does not increase with increased care needs
The price(s) shown are provided by the care home. Contact Hen Cloud House for full pricing details and T&Cs.
Contact Hen Cloud House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Borough Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Kirsten Brindley-Biddulph (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Please contact prior to visiting
Parking
- Parking for 20 vehicles, including ambulance, drop-off, and disabled
Hen Cloud House Reviews (58)
Hen Cloud House has a Review Score of 9.8 (9.819) out of 10, based on 21 reviews in the last 2 years.
Over all time Hen Cloud House has 58 reviews.
I have been very pleased with the care and support my Mum has received, she has settled in well and enjoys the many activities in which she is encouraged to take part in. The staff are very nice and really seem to care about residents. My Mum's clothes and things always find their way back to her and her room is kept tidy and clean. She seems to enjoy the food, especially cake and fruit in the afternoons. Her care needs are reviewed and adapted when needed, it was a difficult decision to put my Mum in a care home but it was the right choice and I'm glad I chose Hen Cloud.
Thank you so much for the lovely review. We are very happy that you are happy with the care that your mum receives. And we are glad your mum loves the cake! Thank you for your support.
Once again a massive thank you to all the staff and management team who work tirelessly to achieve positive, proactive outcomes for all.
Thank you so much for your review. We are very happy that we are able to give your family and loved ones everything that is needed. We will pass on your lovely comments to all of the team.
Booked mum in for respite end of May or early June for two weeks, no cheerful greeting on arrival took time to be shown to her room, no introduction, not a great first impression. On further visits to mum, sometimes could not get in as no one on reception. Had to extend her stay for five nights due to G.I. Infection on Doctors' advice, and felt this was not welcomed by the staff. When I asked to speak to a Manager sorry she is in a meeting all day! Always appear to be short of staff, long wait for any attention.
The activities are excellent and varied - all credit to the activities coordinator.
We really appreciate your feedback and I will pass the positive comments on to our activities coordinator as well.
I am pleased with the cleanliness - the living spaces are kept tidy and well-maintained.
While no care home is without its challenges, I believe that Hen Cloud House does an excellent job of providing a safe and supportive environment for its residents. I would highly recommend it to anyone in search of quality care for their loved ones!
Thank you so much for your very kind and positive review. It is very much appreciated and we will endeavour to continue to strive to be excellent.
The staff are exceptionally caring and if their efforts to meet her needs are not met it is due to circumstances beyond their control such as staffing levels and levels of agency staffing. The lack of consistent senior management has also played a part.
I still feel that communication is an area that could always be improved on.
The effort to provide stimulation and enjoyment within the home is exemplary and I attribute this to how well my sister has settled and her mental health being.
The only problem that we have is that.
Mum dose not get her daily paper, and I have raised this quite a few times, please see if you can address this for me.
Apart from that I have no problems recommending the home.
I will ensure that the newspapers are sorted every morning. I apologise for this issue.
There is regular entertainment, and residents are actively encouraged and stimulated to take part wherever possible.
I am very glad that you feel that way.
The home itself is beautiful and welcoming to family members at all times.
It took a while for my mother to settle there due to her dementia but I feel she is very well looked after and all her needs are being met.
I am very glad that you are happy with your mother's care and I am happy that she eventually settled with us.
No effort has been spared to make the transition into care as smooth as possible. Very helpful and attentive staff and delightful surroundings. We have been very happy with every aspect of Hen Cloud House.
I am very happy that you are happy with every aspect of Hen Cloud House.
I always find the staff friendly and helpful.
Mum has been at Hen Cloud House for over a year now. She is well looked after and cared for. The staff are very kind and helpful.
Friendly and efficient staff. My grandparents are well looked after and happy. A big thank you to all the staff.
We are perfectly happy with how Mum and Dad have settled. The staff are lovely and helpful. The whole place is beautifully kept, so clean. It is a relied to us that we haven't the worry of caring for them in their home and that they are safe and warm and with people on call all of the time to look after them. Many, many thanks.
Thank you very much for this lovely review. So glad your mum and dad have settled well.
The home is lovely and the staff are excellent. We are very happy.
The home is lovely, staff are very welcoming. The activities that they put on are great.
The staff have been very supportive through a difficult time. They are all excellent. Very kind and helpful.
Lovely home with super staff going above and beyond providing care.
Hen Cloud offers a very special home to its residents with excellent staff and care support.
My mother was very reluctant to go into a care home and at first was not at all happy. However, she settled very quickly and now loves it. She is treated with great dignity. It would be nice to have more weekend activities, just because she loves them so much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 September 2023Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hen Cloud House.
There are no upcoming events for Hen Cloud House.
Awards / Recognitions (4)
- 31 Jan 2025Recipient: Borough Care Ltd
- 31 Jan 2024Recipient: Borough Care Ltd
- 28 Feb 2023Recipient: Borough Care Ltd
Accreditations
There are no accreditations posted yet for Hen Cloud House.
Meet the Team (1)

Kirsten has been a key part of the Hen Cloud House team since the home opened in 2021. She started as a Night Senior and worked her way up to Deputy Manager, and now leads as Home Manager.
With over ten years’ experience in the care sector, Kirsten is passionate about getting to know each resident as an individual, learning their life stories, and understanding what makes them happy. She is dedicated to creating a welcoming, vibrant community where every resident can enjoy a fulfilling and meaningful life.
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