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Hen Cloud House

Buxton Road, Leek, Staffordshire ST13 6EQ
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Hen Cloud House, Leek
Hen Cloud House, Leek
Hen Cloud House, Leek

Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.

Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan...  

Care Provided by Hen Cloud House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,282 - £1,552£1,538 - £1,862
Residential Dementia Care£1,282 - £1,552£1,538 - £1,861

The variance in fees is due to room type and does not increase with increased care needs

Contact Hen Cloud House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kirsten Brindley-Biddulph (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Please contact prior to visiting

Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled

Hen Cloud House Reviews (58)

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9.8

Hen Cloud House has a Review Score of 9.8 (9.819) out of 10, based on 21 reviews in the last 2 years. Over all time Hen Cloud House has 58 reviews.

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Showing 58 reviews matching selected criteria
Review from Kath C (Daughter of Resident) published on 30 September 2024 Submitted via Website
Overall Experience

I have been very pleased with the care and support my Mum has received, she has settled in well and enjoys the many activities in which she is encouraged to take part in. The staff are very nice and really seem to care about residents. My Mum's clothes and things always find their way back to her and her room is kept tidy and clean. She seems to enjoy the food, especially cake and fruit in the afternoons. Her care needs are reviewed and adapted when needed, it was a difficult decision to put my Mum in a care home but it was the right choice and I'm glad I chose Hen Cloud.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for the lovely review. We are very happy that you are happy with the care that your mum receives. And we are glad your mum loves the cake! Thank you for your support.

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Review from I K (Son of Resident) published on 31 July 2024 Submitted via Website
Overall Experience
I still echo what a fantastic place that always ensures my mum's well-being comes first as all staff professionally work together to meet all my mum's requirements. I will always be grateful to Hen Cloud and the staff/ management as they not only support my mum but they give us guidance and understanding to help us manage our thoughts and feeling as we visit our mum and when we leave, which gives me the confidence to know my mum is having the best support and care, especially when keeping her safe.

Once again a massive thank you to all the staff and management team who work tirelessly to achieve positive, proactive outcomes for all.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for your review. We are very happy that we are able to give your family and loved ones everything that is needed. We will pass on your lovely comments to all of the team.

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Review from I S (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card
Overall Experience

Booked mum in for respite end of May or early June for two weeks, no cheerful greeting on arrival took time to be shown to her room, no introduction, not a great first impression. On further visits to mum, sometimes could not get in as no one on reception. Had to extend her stay for five nights due to G.I. Infection on Doctors' advice, and felt this was not welcomed by the staff. When I asked to speak to a Manager sorry she is in a meeting all day! Always appear to be short of staff, long wait for any attention.

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Review from D B (Daughter of Resident) published on 4 March 2024 Submitted via Website
Overall Experience
Mum has been a resident since April 2021 and although we have seen numerous changes in staff and managers, the care given has always been excellent. Recently, with a fall and hospital stay, Mum's needs have changed and the carers have been excellent in changing and adapting their care to meet her needs which can vary.

The activities are excellent and varied - all credit to the activities coordinator.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House
Thank you so much for the review.

We really appreciate your feedback and I will pass the positive comments on to our activities coordinator as well.

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Review from T P (Friend of Resident) published on 4 March 2024 Submitted via Website
Overall Experience
As a friend of a resident at Hen Cloud House, I have been impressed by the level of compassion and dedication demonstrated by staff towards the residents. The atmosphere at Hen Cloud is warm and inviting, the staff are attentive to the needs of each individual and go above and beyond to ensure their comfort and happiness, and it's evident that the place is well run and managed!
I am pleased with the cleanliness - the living spaces are kept tidy and well-maintained.

While no care home is without its challenges, I believe that Hen Cloud House does an excellent job of providing a safe and supportive environment for its residents. I would highly recommend it to anyone in search of quality care for their loved ones!

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for your very kind and positive review. It is very much appreciated and we will endeavour to continue to strive to be excellent.

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Review from J B (Sister of Resident) published on 6 February 2024 Submitted via Website
Overall Experience
On the whole, the experience has been very good. My sister has been a resident since July 2022. There have been some teething problems but I feel now with current management things are improving.
The staff are exceptionally caring and if their efforts to meet her needs are not met it is due to circumstances beyond their control such as staffing levels and levels of agency staffing. The lack of consistent senior management has also played a part.
I still feel that communication is an area that could always be improved on.

The effort to provide stimulation and enjoyment within the home is exemplary and I attribute this to how well my sister has settled and her mental health being.

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Review from Andrew H (Son of Resident) published on 26 January 2024 Submitted via Website
Overall Experience
The staff are approachable and deal with whatever request I have made.
The only problem that we have is that.
Mum dose not get her daily paper, and I have raised this quite a few times, please see if you can address this for me.

Apart from that I have no problems recommending the home.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House
Thank you very much for your review. We as a home appreciate it greatly.

I will ensure that the newspapers are sorted every morning. I apologise for this issue.

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Review from Anthony T (Son of Resident) published on 26 January 2024 Submitted via Website
Overall Experience
Well run home, where all my relative's needs are amply met in a caring, safe environment.

There is regular entertainment, and residents are actively encouraged and stimulated to take part wherever possible.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House
Thank you very much for your review. We as a home appreciate it greatly.

I am very glad that you feel that way.

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Review from Lynne H (Daughter of Resident) published on 26 January 2024 Submitted via Website
Overall Experience
My mother has been a resident at Hen Cloud House since April 2023. The staff are exceptionally caring and have spent lots of time getting to know her likes and dislikes and she has become very fond of them.
The home itself is beautiful and welcoming to family members at all times.

It took a while for my mother to settle there due to her dementia but I feel she is very well looked after and all her needs are being met.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House
Thank you very much for your review. We as a home appreciate it greatly.

I am very glad that you are happy with your mother's care and I am happy that she eventually settled with us.

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Review from V W (Power of Attorney of Resident) published on 26 January 2024 Submitted via Website
Overall Experience

No effort has been spared to make the transition into care as smooth as possible. Very helpful and attentive staff and delightful surroundings. We have been very happy with every aspect of Hen Cloud House.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House
Thank you very much for your review. We as a home appreciate it greatly.

I am very happy that you are happy with every aspect of Hen Cloud House.

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Review from Grace M (Friend of Resident) published on 16 January 2023 Submitted via Postal Card
Overall Experience

I always find the staff friendly and helpful.

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Review from P D (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card
Overall Experience

Mum has been at Hen Cloud House for over a year now. She is well looked after and cared for. The staff are very kind and helpful.

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Review from Simon G (Grandson of Resident) published on 12 January 2023 Submitted via Postal Card
Overall Experience

Friendly and efficient staff. My grandparents are well looked after and happy. A big thank you to all the staff.

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Review from S H (Son of Resident) published on 12 January 2023 Submitted via Postal Card
Overall Experience

We are perfectly happy with how Mum and Dad have settled. The staff are lovely and helpful. The whole place is beautifully kept, so clean. It is a relied to us that we haven't the worry of caring for them in their home and that they are safe and warm and with people on call all of the time to look after them. Many, many thanks.

Reply from Belinda Byron, Home Manager Bryn Haven at Hen Cloud House

Thank you very much for this lovely review. So glad your mum and dad have settled well.

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Review from S G (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card
Overall Experience

The home is lovely and the staff are excellent. We are very happy.

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Review from Alison H (Granddaughter of Resident) published on 5 January 2023 Submitted via Postal Card
Overall Experience

The home is lovely, staff are very welcoming. The activities that they put on are great.

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Review from Janet H (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card
Overall Experience

The staff have been very supportive through a difficult time. They are all excellent. Very kind and helpful.

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Review from A H (Grandson of Resident) published on 5 January 2023 Submitted via Postal Card
Overall Experience

Lovely home with super staff going above and beyond providing care.

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Review from P H (Daughter-in-law of Resident) published on 5 January 2023 Submitted via Postal Card
Overall Experience

Hen Cloud offers a very special home to its residents with excellent staff and care support.

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Review from Dorothy H (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card
Overall Experience

My mother was very reluctant to go into a care home and at first was not at all happy. However, she settled very quickly and now loves it. She is treated with great dignity. It would be nice to have more weekend activities, just because she loves them so much.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 September 2023
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Hen Cloud House.

Upcoming Events

There are no upcoming events for Hen Cloud House.

Awards / Recognitions (4)

  • 31 Jan 2025Recipient: Borough Care Ltd
  • 31 Jan 2024Recipient: Borough Care Ltd
  • 28 Feb 2023Recipient: Borough Care Ltd

Accreditations

There are no accreditations posted yet for Hen Cloud House.

Meet the Team (1)

Kirsten Brindley-Biddulph
Kirsten Brindley-BiddulphJob Title:Care Home ManagerJoined: 2021

Kirsten has been a key part of the Hen Cloud House team since the home opened in 2021. She started as a Night Senior and worked her way up to Deputy Manager, and now leads as Home Manager.

With over ten years’ experience in the care sector, Kirsten is passionate about getting to know each resident as an individual, learning their life stories, and understanding what makes them happy. She is dedicated to creating a welcoming, vibrant community where every resident can enjoy a fulfilling and meaningful life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hen Cloud House to verify any information. View our terms and conditions. Hen Cloud House has an Enhanced Service -more info.