Hen Cloud House

Buxton Road, Leek ST13 6EQ
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9.7 48 Reviews
  • Hen Cloud House, Leek
Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.

Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan reception café that is ideal for meeting and relaxing with visitors.

The familiarity and scale of this layout is particularly helpful for people living with dementia and an array of other needs, whilst maintaining easy access to all the extended facilities in the home.

All of the rooms at Hen Cloud are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.

Hen Cloud also offers stunning outside areas, with two separate courtyard gardens available to residents and beautiful landscaped gardens surrounding the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The differance in the fees are based on the room sizes, we have deluxe rooms and suites available.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Danyel Bromley (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Please contact prior to visiting

Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled

Hen Cloud House Reviews (48)

9.7

Hen Cloud House has a Review Score of 9.7 (9.726) out of 10, based on 19 reviews in the last 2 years.
Over all time Hen Cloud House has 48 reviews.

Overall Experience
  • 42
  • 5
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Date Published
  • 48
  • 6
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  • 19
  • 29
Reviewer Connection to Hen Cloud House
  • 22
  • 6
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  • 2
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  • 1
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Total of 48, showing 41-48
Review from Sharon A (Daughter of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is done out like a 5-star hotel. The food was great, the dining rooms/tables were set out with a lot of care and respect. Fine dining (with wine) indeed. A lot of safe outside space. Plenty of staff who are all very nice people, very caring and professional. The staff were friendly and organised
a lot of activities. I want my parents to be here (when the time is right for them). Thanks to everyone.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Hello,
Thank you so much for choosing Hen Cloud House for your respite stay for your parents. They were both a pleasure to have and we are really pleased that they returned home having had a great experience with all aspects of Hen Cloud House.
We would be more than happy to welcome them back for respite or longer term.
Kind regards

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Review from A R (Daughter of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the wonderful care and facilities at Hen Cloud. My dad is always happy and relaxed and enjoys the food and company of the very caring staff. It is a very friendly and caring environment. Deep thanks to the staff and management.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Thank you so much for the kind words, we are so pleased that your father has settled in so well, I will pass on your comments to the team here at Hen Cloud House.
Kind regards
Paul

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Review from Maria D (Daughter-in-law of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Needed to use your facilities for my mother-in-law at very short notice. The staff were so helpful and accommodating. She is staying on 2-week respite care but hoping that she will eventually want to stay on a full-time basis. In her words, there is nothing not to like.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We are so pleased to have been able to help at such short notice and that your mum-in-law feels very safe, settled and comfortable after her recent hospital discharge.
We are delighted that she is thinking of staying here on a permanent basis.

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Review from Tony D (Relative of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place was like walking into a hotel. It was spotless and attention to detail was impeccable. My relative was admitted for short term respite and has only been there two days and is seriously thinking of staying there permanently as it is so perfect in every way. The staff are exceptional.
Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Hello,
Thank you so much for your kind words, we are naturally very proud of Hen Cloud House and the team who deliver our care, we are so pleased your relative feels that the care and attention to detail are meeting her needs.

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Review from Gillian M (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited Mum for the first time since she had moved into Hen Cloud and received such a warm welcome from all the staff on arrival and the necessary Covid tests were quickly and efficiently carried out. We had travelled a long distance and refreshments were all ready and waiting for us. The immediate
impression upon entering the building is one of a warm, happy family atmosphere with a high standard building, beautifully (but practically) furnished. The layout of the home/gardens have been well thought out, flowing with wide corridors, lots of light and a comfy feeling. The management have brought together a very mixed age, respectful and friendly group of staff. One of the main reasons for selecting Hen Cloud was their criteria of not employing agency staff, with each member being able to carry out all functions - we felt this was crucial during these Covid times. Mum is always able to have lady carers look after her own personal care. Her enormous quality ensuite bathroom, with a seat to effortlessly transition her in/out of the bath, is marvellous. She has been encouraged to put her own pictures on the walls. When Covid rules allow, we look forward to joining her in the cinema room. Mum feels safe, secure and is enjoying herself.
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Review from Christine W (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was the first resident to move into Hen Cloud House. Other residents have since joined, but I was a little nervous about him feeling lonely with the current quarantine restrictions. I need not have worried, he was made to feel welcome from the start, and the staff kept him company until the residents
were able to socialise. The staff and management have been amazing. They are caring, considerate and very professional. Even when Dad had a health wobbly, the team showed due diligence and kept me informed regularly! I am so happy that we chose Hen Cloud House.
Reply from Julie Sutton, Operations Director at Hen Cloud House

Thank you for your feedback. We are so pleased your Dad has settled in well at Hen Cloud House.

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Review from M R (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found Hen Cloud House to be an excellent facility in a good location. My mother feels very settled and secure here. The manager, in particular, has been very helpful in a difficult circumstance and has been professional and attentive throughout. The rooms are beautiful, and the food is very good.
My mother is looking forward to more activities starting, in particular, the cinema! Thank you to the manager and all staff.
Reply from Julie Sutton, Operations Director at Hen Cloud House

Thank you for your feedback. We are so pleased your Mum has settled in well at Hen Cloud House. We do ensure that all residents are consulted about how they like to spend their time so that meaningful activities can be planned.

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Review from Elanor M (Granddaughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my nan is receiving has been excellent from the moment she has been here. My nan appears very happy and secure within the home. For the family, this is great to know she is being looked after correctly and settled out mind at home too. Thank you to all the staff!
Reply from Julie Sutton, Operations Director at Hen Cloud House

Thank you for your feedback. It is lovely to hear that the fantastic care provided at Hen Cloud House means you and your family can relax and not worry.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Hen Cloud House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Hen Cloud House is calculated as follows: ( (179 Excellents x 5) + (35 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 226 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hen Cloud House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Danyel

Danyel Bromley

Job Title: Home Manager Joined: 2023

Danyel has worked in the care sector for over 26 years in various roles, working my way up to the Home Manager level. She is extremely passionate about making a difference in my residents’ lives, as it brings her joy and gives her purpose. She is excited to join the team at Hen Cloud House where she hopes to ensure her residents and staff enjoy each day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hen Cloud House to verify any information. View our terms and conditions. Hen Cloud House has an Enhanced Service - more info.