Submit a Review for Eliza Palmer Nursing Home
Octagon Road, Whiteley Village, Hersham, Walton-on-Thames, KT12 4ES
View Full Details of Eliza Palmer Nursing HomeLatest Reviews for Eliza Palmer Nursing Home
26 September 2025
When you first see Eliza Palmer, you will be very impressed with the reception, cafe area as you move into the residential area, which is also very smart, but not air conditioned. Our room was spacious and well appointed everything you need was there. Most of the staff are very attentive and caring, occasionally the residents to the alarm bell was a little slow, especially at night time. Food was generally good, perhaps a little beans not a bad thing.
17 September 2025
My father whose sight was severally impaired, was in the nursing home for just under a year. His room was large, light, immaculately clean with a lovely view. The nursing staff were responsive and kept me fully informed on all medical issues. The carers were friendly, supportive and kind when looking after him. He enjoyed all the meals prepared for him and he liked the variety. He enjoyed the live music events arranged by the entertainment coordinator. My father became confined to his room as his health deteriorated and it would have been nice for the home to have someone to spend a little time to chat to room-bound residents.
19 August 2025
My mother has been a resident since February 2025. Her overall experience has been very positive. The staff are all supportive and very friendly. Nurses have been excellent and very proactive. Having an activities co-ordinator is extremely positive for the residents and makes everyone feel included.
19 August 2025
I am quite happy.
16 June 2025
Staff continue to look after my mother very well. She is happy in her lovely room and appreciative of the vegetarian food that is prepared for her. My wife and I would like to thank management and staff for their excellent care.
28 February 2025
Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management team through to the caterers, everybody is so lovely!
13 February 2025
I moved into the Eliza Palmer Home in January 2024 under the care of the current owner. Within a few months a meeting was called and the residents were told Eliza Palmer had been sold to Kingsley House Trust. We were assured the move would be seamless with improvements. Sadly the care went downhill, it was rushed, up late to go to activities. Staff were leaving and the care at night was down to 1 carer for 15 residents. Activities have become less as the organiser is carer trained and helps out with the staff shortages. The new kitchen and chefs have improved the meal quality. I love my suite. The view from my window is of the gardens enjoyed by some of the residents. Sadly I do not consider the high rent value for money.
27 January 2025
Excellent all over - staff facilities and care. Thank you so much.
27 January 2025
Dad is well cared for. Good nursing, caring and helpful staff.
22 January 2025
Our mother first attended Eliza Palmer at the height of Covid and we were immediately impressed with the duty of care and hygiene levels in the newly built facility. The last few years mum has experienced a cognitive decline, with communication difficult at times. However, she has always been very content and happy with her carers, the food and room facilities. Kingsley Healthcare have recently acquired the home and I cannot express enough gratitude and admiration for the levels of care and regular communication we have about mum and her condition. The team are first class and we have complete confidence in mum's care and safeguarding.
09 October 2024
We love the home and surrounding village and it is great that we can pop mum in a wheelchair and go for a walk to sit in the garden. Mum is very happy at Eliza and joins in the activities when she can. She recently went on a riverboat trip and loved it. Generally, the staff are very good and caring, especially on a one-to-one basis. It would be nice to have more interaction with residents at weekends from those watching TV and for those who prefer to stay in their rooms. It seems they occasionally lack company. The food whilst satisfactory at the moment could be improved, however we understand moves are underway to ensure food is cooked fresh on the premises. The nursery staff are excellent and alert us promptly if mum's health or medical needs change.
31 January 2024
I attended the monthly Residents and Relatives Coffee and Chat morning today. It is conducted by the Care Home Manager and her Deputy and it is our opportunity to ask questions, solve any problems and generally build on relationships. I consider this to be an extremely good event carried out in a very happy and friendly environment.
14 December 2023
My husband became a resident of the Eliza Palmer Hub in September of this year. The care he has received has been outstanding and I mean outstanding. After 3 months of residency, I feel so comfortable and reassured knowing that he is receiving the best possible care. The staff are so caring to me as well as my husband and I visit at all sorts of times but the greeting is always the same. Warm and welcoming. I highly recommend you visit and decide for yourselves.
Latest Reviews for Eliza Palmer Nursing Home
26 September 2025
When you first see Eliza Palmer, you will be very impressed with the reception, cafe area as you move into the residential area, which is also very smart, but not air conditioned. Our room was spacious and well appointed everything you need was there. Most of the staff are very attentive and caring, occasionally the residents to the alarm bell was a little slow, especially at night time. Food was generally good, perhaps a little beans not a bad thing.
17 September 2025
My father whose sight was severally impaired, was in the nursing home for just under a year. His room was large, light, immaculately clean with a lovely view. The nursing staff were responsive and kept me fully informed on all medical issues. The carers were friendly, supportive and kind when looking after him. He enjoyed all the meals prepared for him and he liked the variety. He enjoyed the live music events arranged by the entertainment coordinator. My father became confined to his room as his health deteriorated and it would have been nice for the home to have someone to spend a little time to chat to room-bound residents.
19 August 2025
My mother has been a resident since February 2025. Her overall experience has been very positive. The staff are all supportive and very friendly. Nurses have been excellent and very proactive. Having an activities co-ordinator is extremely positive for the residents and makes everyone feel included.
19 August 2025
I am quite happy.
16 June 2025
Staff continue to look after my mother very well. She is happy in her lovely room and appreciative of the vegetarian food that is prepared for her. My wife and I would like to thank management and staff for their excellent care.
28 February 2025
Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management team through to the caterers, everybody is so lovely!
13 February 2025
I moved into the Eliza Palmer Home in January 2024 under the care of the current owner. Within a few months a meeting was called and the residents were told Eliza Palmer had been sold to Kingsley House Trust. We were assured the move would be seamless with improvements. Sadly the care went downhill, it was rushed, up late to go to activities. Staff were leaving and the care at night was down to 1 carer for 15 residents. Activities have become less as the organiser is carer trained and helps out with the staff shortages. The new kitchen and chefs have improved the meal quality. I love my suite. The view from my window is of the gardens enjoyed by some of the residents. Sadly I do not consider the high rent value for money.
27 January 2025
Excellent all over - staff facilities and care. Thank you so much.
27 January 2025
Dad is well cared for. Good nursing, caring and helpful staff.
22 January 2025
Our mother first attended Eliza Palmer at the height of Covid and we were immediately impressed with the duty of care and hygiene levels in the newly built facility. The last few years mum has experienced a cognitive decline, with communication difficult at times. However, she has always been very content and happy with her carers, the food and room facilities. Kingsley Healthcare have recently acquired the home and I cannot express enough gratitude and admiration for the levels of care and regular communication we have about mum and her condition. The team are first class and we have complete confidence in mum's care and safeguarding.
09 October 2024
We love the home and surrounding village and it is great that we can pop mum in a wheelchair and go for a walk to sit in the garden. Mum is very happy at Eliza and joins in the activities when she can. She recently went on a riverboat trip and loved it. Generally, the staff are very good and caring, especially on a one-to-one basis. It would be nice to have more interaction with residents at weekends from those watching TV and for those who prefer to stay in their rooms. It seems they occasionally lack company. The food whilst satisfactory at the moment could be improved, however we understand moves are underway to ensure food is cooked fresh on the premises. The nursery staff are excellent and alert us promptly if mum's health or medical needs change.
31 January 2024
I attended the monthly Residents and Relatives Coffee and Chat morning today. It is conducted by the Care Home Manager and her Deputy and it is our opportunity to ask questions, solve any problems and generally build on relationships. I consider this to be an extremely good event carried out in a very happy and friendly environment.
14 December 2023
My husband became a resident of the Eliza Palmer Hub in September of this year. The care he has received has been outstanding and I mean outstanding. After 3 months of residency, I feel so comfortable and reassured knowing that he is receiving the best possible care. The staff are so caring to me as well as my husband and I visit at all sorts of times but the greeting is always the same. Warm and welcoming. I highly recommend you visit and decide for yourselves.