Eliza Palmer Nursing Home in Walton-on-Thames is situated in Whiteley Village. which offers residential and nursing care.
It has 30 bedroom suites and residents can access excellent facilities and trained, friendly staff to support them with their individual care needs.
Trained staff offer care and a variety of activities for residents.
Prices are based on individual care needs and are subject to assessment
The price(s) shown are provided by the care home. Contact Eliza Palmer Nursing Home for full pricing details and T&Cs.
Contact Eliza Palmer Nursing Home to confirm what's included and get a personalised quote:
Eliza Palmer Nursing Home has a Review Score of 9.6 (9.597) out of 10, based on 23 reviews in the last 2 years.
Over all time Eliza Palmer Nursing Home has 25 reviews.
Thank you.
Thank you.
It was an absolute pleasure to look after dad. Thank you so much for the glowing feedback.
Eliza Palmer...
We also fell in love with the surrounding Whiteley Village and the facilities this has to offer.
Dear Glen,
It has been an absolute pleasure looking after your Mum and so happy she gained her confidence back to go home. Thank you so much for your lovely words which I will cascade to the team.
I have been helping here for quite a while and enjoy coming to see the lovely ladies and talking to them. All the staff are very helpful.
I have been helping here for quite a while and enjoy coming to see the lovely ladies and talking to them. All the staff are very helpful.
Thank you so much for all your time and dedication you give to Eliza Palmer. We truly appreciate you.
I find the hub just a happy place. All the staff are always happy and willing to help you anytimes I have met the manager Rimi a coupld of times and she has gone above and be-ond to help me. My mother is coming to a age and I wouldn't hesated to put her in the hub.
I find the hub just a happy place. All the staff are always happy and willing to help you anytimes I have met the manager Rimi a coupld of times and she has gone above and be-ond to help me. My mother is coming to a age and I wouldn't hesated to put her in the hub.
Thank you so much for your kind review. Were really pleased you find Eliza Palmer a happy and welcoming place the team will be so grateful for your lovely feedback.
Not enough staff around! Patients wait to be brought up to table.
Not enough staff around! Patients wait to be brought up to table.
Thank you for taking the time to share your feedback and for the continued support you give to our residents as a volunteer. We genuinely value the time and commitment you have given over the years through the bingo sessions.
Although the activity is scheduled at a set time, residents do not...
Thank you for taking the time to share your feedback and for the continued support you give to our residents as a volunteer. We genuinely value the time and commitment you have given over the years through the bingo sessions.
Although the activity is scheduled at a set time, residents do not always wish to attend exactly at that time. Many prefer to join in their own time, once they feel ready and comfortable, and this is something we respect as part of providing person-centred care. Some residents may also choose not to attend on certain days depending on how they are feeling.
Bingo often takes place during a busy period of the day, when staff are supporting residents with personal care, mobility, and other individual needs. Our staffing levels are planned to meet residents' assessed needs, and we balance this alongside supporting activities and resident choice.
We appreciate the feedback and remain grateful for the positive contribution our volunteers make to residents.
In the time I have been here, I am satisfied with most of the care I have received, and my feelings have been taken into account.
In the time I have been here, I am satisfied with most of the care I have received, and my feelings have been taken into account.
Thank you RW, for your kind words. It is a pleasure.
Our mum has settled in very well at Eliza Palmer Care Home. She feels safe and is looked after well. Thank you.
Our mum has settled in very well at Eliza Palmer Care Home. She feels safe and is looked after well. Thank you.
Thank you so much for your kind words. It is a pleasure to look after mum.
Sharon, on the activities side, always ensures the residents participate in the daily activities.
Sharon, on the activities side, always ensures the residents participate in the daily activities.
Thank you so much for taking the time to share your kind feedback. We are really pleased to hear that your mother enjoys the food, especially the puddings - our catering team will be delighted to hear this. It's also lovely to know that she feels supported by our friendly staff and enjoys the...
Thank you so much for taking the time to share your kind feedback. We are really pleased to hear that your mother enjoys the food, especially the puddings - our catering team will be delighted to hear this. It's also lovely to know that she feels supported by our friendly staff and enjoys the daily chats and interaction. I will pass your comments on to the nursing team and to Sharon, who takes great pride in ensuring residents are encouraged to take part in activities each day. Thank you again for your kind words and for trusting us with your mother's care.
I have been visiting for over a year and always found her very well looked after. The staff are courteous and helpful and are always trying to keep a cheerful atmosphere. The premises are super clean and very well maintained. The care home provides a lot of activities, social and physical, to keep...
Overall, an excellent 'home' for the residents.
Thank you for taking the time to leave such a kind and positive review. We are delighted to hear that you have consistently found your loved one to be well looked after and that the care, atmosphere, and environment have met your expectations.
Our team work hard to create a warm, welcoming, and...
Thank you for taking the time to leave such a kind and positive review. We are delighted to hear that you have consistently found your loved one to be well looked after and that the care, atmosphere, and environment have met your expectations.
Our team work hard to create a warm, welcoming, and cheerful home, and it is very encouraging to know that their care, courtesy, and dedication have been noticed. We are also pleased that you value the range of social and physical activities offered, as these play an important role in supporting residents wellbeing and quality of life.
Your feedback will be shared with the team, who will really appreciate your kind words. Thank you again for your support.
Mum is well cared for and very happy. The staff keep us informed of activities, etc., and Mum enjoys them. We feel part of the community.
Mum is well cared for and very happy. The staff keep us informed of activities, etc., and Mum enjoys them. We feel part of the community.
Thank you for taking the time to share your lovely feedback. We are so pleased to hear that your mum is well cared for and very happy, and that she enjoys the activities on offer.
Keeping families informed and involved is really important to us, so it is wonderful to know that you feel part of...
Thank you for taking the time to share your lovely feedback. We are so pleased to hear that your mum is well cared for and very happy, and that she enjoys the activities on offer.
Keeping families informed and involved is really important to us, so it is wonderful to know that you feel part of our community. Your kind words mean a great deal to the team and will be shared with them.
Thank you again for your support and trust.
Staff care varies by individual - some are excellent (though two of these have recently left), and I think they all mean...
Like most care homes, this one is eye-wateringly expensive, and the cost does not always seem to be reflected in the experience, hence my score for value.
Thank you for taking the time to share your honest feedback. I really appreciate you acknowledging the positives, as well as the areas where you feel we can do better.
Were very proud of our lovely setting within Whiteley Village and the homes bright, spacious design. I completely understand...
Thank you for taking the time to share your honest feedback. I really appreciate you acknowledging the positives, as well as the areas where you feel we can do better.
Were very proud of our lovely setting within Whiteley Village and the homes bright, spacious design. I completely understand your point about consistency and the importance of staff who know each resident well this is something Im continuing to focus on through recruitment, retention, and training so we can maintain a strong, stable team.
When Kingsley Healthcare took over, there was understandably a period of change and adjustment, but Im pleased that things have now settled and that were moving in a positive direction. We remain committed to providing the best possible care and experience for all our residents and families, and your feedback helps us to keep improving.
The outlook from all the rooms, which are light and bright, is lovely. The atmosphere is welcoming and friendly. After one week I feel at home when I visit and spend a long time with my husband each day and it feels good.
The outlook from all the rooms, which are light and bright, is lovely. The atmosphere is welcoming and friendly. After one week I feel at home when I visit and spend a long time with my husband each day and it feels good.
Thank you so much for your lovely feedback. Were delighted to hear that you feel at home when visiting your husband and that the welcoming atmosphere and bright surroundings help make your time together comfortable and positive. Our team works hard to create a warm, homely environment for residents and families alike, so your words mean a great deal to us.
Most of the staff are very attentive and...
Most of the staff are very attentive and caring, occasionally the residents to the alarm bell was a little slow, especially at night time. Food was generally good, perhaps a little beans not a bad thing.
Thank you for your kind feedback. Were so pleased you found the home welcoming, your room comfortable, and our team caring. We also value your comments on call bell response and food variety, which we are continuing to improve. Your feedback helps us provide the best possible care.
My father whose sight was severally impaired, was in the nursing home for just under a year. His room was large, light, immaculately clean with a lovely view. The nursing staff were responsive and kept me fully informed on all medical issues. The carers were friendly, supportive and kind when...
My father whose sight was severally impaired, was in the nursing home for just under a year. His room was large, light, immaculately clean with a lovely view. The nursing staff were responsive and kept me fully informed on all medical issues. The carers were friendly, supportive and kind when looking after him. He enjoyed all the meals prepared for him and he liked the variety. He enjoyed the live music events arranged by the entertainment coordinator. My father became confined to his room as his health deteriorated and it would have been nice for the home to have someone to spend a little time to chat to room-bound residents.
Thank you so much for sharing your lovely words about your fathers time with us. Were so pleased to hear he was comfortable in his room and that you felt supported by our nurses and carers. It means a lot to know he enjoyed the meals and the live music those little moments of joy are so...
Thank you so much for sharing your lovely words about your fathers time with us. Were so pleased to hear he was comfortable in his room and that you felt supported by our nurses and carers. It means a lot to know he enjoyed the meals and the live music those little moments of joy are so important.We also really appreciate your suggestion about having someone spend more time chatting with residents who are room-bound. This is valuable feedback, and well use it to keep improving the care and companionship we provide.It was our privilege to look after your father, and were grateful you trusted us with his care.With warmest regards,All of us at Eliza Palmer Care Home
Nurses have been excellent and very proactive. Having an activities co-ordinator is extremely positive for the residents and makes everyone feel...
Nurses have been excellent and very proactive. Having an activities co-ordinator is extremely positive for the residents and makes everyone feel included.
Thank you for your kind words. Were so pleased your mother has had such a positive experience since joining us, and that our team, nurses, and activities co-ordinator have made her feel supported and included. Your feedback means a lot to us.
I am quite happy.
I am quite happy.
Thank you for sharing your feedback. We're so pleased to hear that you're happy here at Eliza Palmer Care Home. Your comfort and well-being mean a great deal to us, and we'll continue to do our very best to make your time with us enjoyable.
Staff continue to look after my mother very well. She is happy in her lovely room and appreciative of the vegetarian food that is prepared for her. My wife and I would like to thank management and staff for their excellent care.
Staff continue to look after my mother very well. She is happy in her lovely room and appreciative of the vegetarian food that is prepared for her. My wife and I would like to thank management and staff for their excellent care.
Thank you so much for your lovely review. It's truly a pleasure to look after Mum, and we're so pleased to hear you're happy with the care she receives. Our chef is always on hand to accommodate menu choices and ensure mealtimes are both enjoyable and tailored to individual preferences. Warm regards
Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management team through to the caterers, everybody is so lovely!
Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management team through to the caterers, everybody is so lovely!
Thank you so much for your kind review. It was an absolute pleasure to care for your mother, and we truly appreciate your thoughtful words.
I moved into the Eliza Palmer Home in January 2024 under the care of the current owner. Within a few months a meeting was called and the residents were told Eliza Palmer had been sold to Kingsley House Trust. We were assured the move would be seamless with improvements. Sadly the care went...
I moved into the Eliza Palmer Home in January 2024 under the care of the current owner. Within a few months a meeting was called and the residents were told Eliza Palmer had been sold to Kingsley House Trust. We were assured the move would be seamless with improvements. Sadly the care went downhill, it was rushed, up late to go to activities. Staff were leaving and the care at night was down to 1 carer for 15 residents. Activities have become less as the organiser is carer trained and helps out with the staff shortages. The new kitchen and chefs have improved the meal quality. I love my suite. The view from my window is of the gardens enjoyed by some of the residents. Sadly I do not consider the high rent value for money.
Since taking over Eliza Palmer we have worked quickly to improve the service and made a substantial investment in a new kitchen, which was seen as the biggest priority by residents' families when we arrived. I am glad you have noticed an improvement in the meal quality and appreciate the quality of...
Since taking over Eliza Palmer we have worked quickly to improve the service and made a substantial investment in a new kitchen, which was seen as the biggest priority by residents' families when we arrived. I am glad you have noticed an improvement in the meal quality and appreciate the quality of your bedroom suite. Our management team is always available and keen to listen to any suggestions for ways to improve our service and to take heed of things you believe we should be doing. We have a dedicated and passionate staff team and I must stress we have never been in the position of having only one carer working at night.
Excellent all over - staff facilities and care. Thank you so much.
Excellent all over - staff facilities and care. Thank you so much.
Please contact us for latest vacancies.
Celebrating Chinese New Year! ?? We put on a gorgeous Chinese-style menu for our residents - Chicken & sweetcorn soup, fried rice, stir fry noodles, sweet and sour chicken, broccoli...
Celebrating Chinese New Year! ?? We put on a gorgeous Chinese-style menu for our residents - Chicken & sweetcorn soup, fried rice, stir fry noodles, sweet and sour chicken, broccoli...
We won an amazing competition from Generation Fitness for a FREE fitness class for our residents! Thank you so much to Joab for making this possible - We can't wait...
There are no upcoming events for Eliza Palmer Nursing Home.
There are no accreditations posted yet for Eliza Palmer Nursing Home.
I have lived in Walton with my family for over 30 years. Family is very important to me, I have a son, a daughter and a partner. I value a good...
I have lived in Walton with my family for over 30 years. Family is very important to me, I have a son, a daughter and a partner. I value a good work-life balance and enjoy reading, eating out with friends and spending time with loved ones. Caring for my father, who lived with Parkinson’s Disease was a deeply rewarding experience that reinforced my passion for providing person-centred care. This commitment led me to a career in adult social care, where I have worked for over 15 years. My vision for Eliza Palmer is to empower our team to continue delivering outstanding care, ensuring that every resident feels happy, valued, and achieves positive outcomes. I also look forward to strengthening our connections with the local community and making Eliza Palmer a true home for all who live here.
Rupali is our Clinical Lead, bringing over 20 years of nursing experience across hospital and care home settings in both India and the UK. NMC...
Rupali is our Clinical Lead, bringing over 20 years of nursing experience across hospital and care home settings in both India and the UK. NMC registered as a Nurse, she has a strong clinical background in complex and acute care, supporting high standards in medication management, care planning and safeguarding. Rupali works closely with residents, families and healthcare professionals to ensure care is safe, responsive and truly person-centred. She is known for her calm leadership, professionalism and commitment to continuous improvement.
Jocelyn is a Registered Mental Health Nurse with over 17 years of healthcare experience. NMC registered since 2022, she has extensive experience...
Jocelyn is a Registered Mental Health Nurse with over 17 years of healthcare experience. NMC registered since 2022, she has extensive experience supporting residents with complex mental health and physical needs. Jocelyn is highly skilled in medication management, risk assessment, safeguarding and care planning, and is confident leading shifts to ensure safe, high-quality care. She is known for her compassionate approach, strong clinical judgement and commitment to maintaining dignity and person-centred care, working closely with residents, families and healthcare professionals to promote wellbeing and independence.
After a career in Hospitality and catering, I joined the care sector during the challenging times of COVID in 2020. I realised that I really enjoyed...
After a career in Hospitality and catering, I joined the care sector during the challenging times of COVID in 2020. I realised that I really enjoyed being a carer and continued until joining Kingsley Healthcare in 2024 as activities coordinator, a role that I love. I feel that I make a real difference to the daily lives of our residents through planning regular activities as well as spending time with them on a one-to-one basis. Getting to know the residents is a delight, and I feel it is important to include them in the planning of our weekly activity programmes as well as consulting them on matters of the home through our resident representatives.
Outside of work, I enjoy spending time with my 2 grown-up sons and friends. Cooking is a passion of mine, which is reflected in our regular cookery club activities. I also enjoy quizzing and keeping fit, also reflected in our activities.
Older Person Care, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 30 Single Rooms.
Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
2.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eliza Palmer Nursing Home to verify any information. View our terms and conditions. Eliza Palmer Nursing Home has an Enhanced Service -what an Enhanced Service includes.