Eliza Palmer Nursing Home

Octagon Road, Whiteley Village, Hersham, Walton-on-Thames KT12 4ES
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9.4 17 Reviews
  • Eliza Palmer Nursing Home, Walton-on-Thames
Eliza Palmer Nursing Home in Walton-on-Thames is situated in Whiteley Village. which offers residential and nursing care.

It has 30 bedroom suites and residents can access excellent facilities and trained, friendly staff to support them with their individual care needs.   

Trained staff offer care and a variety of activities for residents.
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Care Provided by Eliza Palmer Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1750 – £1800
  • Self-Funded Nursing Care: £1750 – £1799
  • RESPITE Self-Funded Residential Care: £1750 – £1800
  • RESPITE Self-Funded Nursing Care: £1750 – £1800

Prices are based on individual care needs and are subject to assessment

These prices are only a guideline, please contact Eliza Palmer Nursing Home to find out the exact price for your requirements.

Contact Eliza Palmer Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Eliza Palmer Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rimi Sidhu (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Visiting

  • Contact Reception by telephone or email in advance of visit.

Parking

  • Complimentary parking is available to all visitors and residents throughout the Village.

Eliza Palmer Nursing Home Reviews (17)

9.4

Eliza Palmer Nursing Home has a Review Score of 9.4 (9.390) out of 10, based on 16 reviews in the last 2 years.
Over all time Eliza Palmer Nursing Home has 17 reviews.

Overall Experience
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Review from C L (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well cared for and very happy. The staff keep us informed of activities, etc., and Mum enjoys them. We feel part of the community.
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Review from T M (Friend of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting for over a year and always found her very well looked after. The staff are courteous and helpful and are always trying to keep a cheerful atmosphere. The premises are super clean and very well maintained. The care home provides a lot of activities, social and physical, to keep the
residents in a cheerful mood.
Overall, an excellent 'home' for the residents.
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Review from T K (Son of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
This home is good in many ways - less so in others. Its strongest point is its setting in the beautify Whiteley Village, followed by the decent build quality of the home.
Staff care varies by individual - some are excellent (though two of these have recently left), and I think they all mean well,
but some are variable. There seems to be a high turnover of staff, which is a significant point as knowing the residents and their needs is important.
Sometimes the basics are overlooked or got wrong - including some obviously flawed processes. There was also considerable disruption when the new company took over a while back, with mixed messages and u-turns on commitments which significantly dented trust, although this seems to have settled more recently.
Like most care homes, this one is eye-wateringly expensive, and the cost does not always seem to be reflected in the experience, hence my score for value.
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing HomeThank you for taking the time to share your honest feedback. I really appreciate you acknowledging the positives, as well as the areas where you feel we can do better.

Were very proud of our lovely setting within Whiteley Village and the homes bright, spacious design. I completely understand your point about consistency and the importance of staff who know each resident well this is something Im continuing to focus on through recruitment, retention, and training so we can maintain a strong, stable team.

When Kingsley Healthcare took over, there was understandably a period of change and adjustment, but Im pleased that things have now settled and that were moving in a positive direction. We remain committed to providing the best possible care and experience for all our residents and families, and your feedback helps us to keep improving.
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Review from C M (Wife of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The outlook from all the rooms, which are light and bright, is lovely. The atmosphere is welcoming and friendly. After one week I feel at home when I visit and spend a long time with my husband each day and it feels good.
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing HomeThank you so much for your lovely feedback. Were delighted to hear that you feel at home when visiting your husband and that the welcoming atmosphere and bright surroundings help make your time together comfortable and positive. Our team works hard to create a warm, homely environment for residents and families alike, so your words mean a great deal to us.
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Review from Robert C (Husband of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When you first see Eliza Palmer, you will be very impressed with the reception, cafe area as you move into the residential area, which is also very smart, but not air conditioned. Our room was spacious and well appointed everything you need was there.
Most of the staff are very attentive and caring,
occasionally the residents to the alarm bell was a little slow, especially at night time. Food was generally good, perhaps a little beans not a bad thing.
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing HomeThank you for your kind feedback. Were so pleased you found the home welcoming, your room comfortable, and our team caring. We also value your comments on call bell response and food variety, which we are continuing to improve. Your feedback helps us provide the best possible care.
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Review from B R (Son of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father whose sight was severally impaired, was in the nursing home for just under a year. His room was large, light, immaculately clean with a lovely view. The nursing staff were responsive and kept me fully informed on all medical issues. The carers were friendly, supportive and kind when looking
after him. He enjoyed all the meals prepared for him and he liked the variety. He enjoyed the live music events arranged by the entertainment coordinator. My father became confined to his room as his health deteriorated and it would have been nice for the home to have someone to spend a little time to chat to room-bound residents.
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing HomeThank you so much for sharing your lovely words about your fathers time with us. Were so pleased to hear he was comfortable in his room and that you felt supported by our nurses and carers. It means a lot to know he enjoyed the meals and the live music those little moments of joy are so important.We also really appreciate your suggestion about having someone spend more time chatting with residents who are room-bound. This is valuable feedback, and well use it to keep improving the care and companionship we provide.It was our privilege to look after your father, and were grateful you trusted us with his care.With warmest regards,All of us at Eliza Palmer Care Home
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Review from S B (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since February 2025. Her overall experience has been very positive.
The staff are all supportive and very friendly.
Nurses have been excellent and very proactive. Having an activities co-ordinator is extremely positive for the residents and makes everyone feel included.
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing HomeThank you for your kind words. Were so pleased your mother has had such a positive experience since joining us, and that our team, nurses, and activities co-ordinator have made her feel supported and included. Your feedback means a lot to us.
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Review from P S (Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy.
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing HomeThank you for sharing your feedback. We're so pleased to hear that you're happy here at Eliza Palmer Care Home. Your comfort and well-being mean a great deal to us, and we'll continue to do our very best to make your time with us enjoyable.
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Review from Richard K (Son of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff continue to look after my mother very well. She is happy in her lovely room and appreciative of the vegetarian food that is prepared for her. My wife and I would like to thank management and staff for their excellent care.
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing HomeThank you so much for your lovely review. It's truly a pleasure to look after Mum, and we're so pleased to hear you're happy with the care she receives. Our chef is always on hand to accommodate menu choices and ensure mealtimes are both enjoyable and tailored to individual preferences. Warm regards
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Review from P P (Son of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management team through to the caterers, everybody is so lovely!
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing HomeThank you so much for your kind review. It was an absolute pleasure to care for your mother, and we truly appreciate your thoughtful words.
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Review from P C (Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I moved into the Eliza Palmer Home in January 2024 under the care of the current owner. Within a few months a meeting was called and the residents were told Eliza Palmer had been sold to Kingsley House Trust. We were assured the move would be seamless with improvements. Sadly the care went downhill,
it was rushed, up late to go to activities. Staff were leaving and the care at night was down to 1 carer for 15 residents. Activities have become less as the organiser is carer trained and helps out with the staff shortages. The new kitchen and chefs have improved the meal quality. I love my suite. The view from my window is of the gardens enjoyed by some of the residents. Sadly I do not consider the high rent value for money.
Reply from Stephen Pullinger, Marketing Manager at Eliza Palmer Nursing HomeSince taking over Eliza Palmer we have worked quickly to improve the service and made a substantial investment in a new kitchen, which was seen as the biggest priority by residents' families when we arrived. I am glad you have noticed an improvement in the meal quality and appreciate the quality of your bedroom suite. Our management team is always available and keen to listen to any suggestions for ways to improve our service and to take heed of things you believe we should be doing. We have a dedicated and passionate staff team and I must stress we have never been in the position of having only one carer working at night.
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Review from P R (Son of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all over - staff facilities and care. Thank you so much.
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Review from Rachel O (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is well cared for. Good nursing, caring and helpful staff.
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Review from Mark B (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother first attended Eliza Palmer at the height of Covid and we were immediately impressed with the duty of care and hygiene levels in the newly built facility. The last few years mum has experienced a cognitive decline, with communication difficult at times. However, she has always been very content
and happy with her carers, the food and room facilities. Kingsley Healthcare have recently acquired the home and I cannot express enough gratitude and admiration for the levels of care and regular communication we have about mum and her condition. The team are first class and we have complete confidence in mum's care and safeguarding.
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Review from E M (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We love the home and surrounding village and it is great that we can pop mum in a wheelchair and go for a walk to sit in the garden. Mum is very happy at Eliza and joins in the activities when she can. She recently went on a riverboat trip and loved it. Generally, the staff are very good and caring,
especially on a one-to-one basis. It would be nice to have more interaction with residents at weekends from those watching TV and for those who prefer to stay in their rooms. It seems they occasionally lack company. The food whilst satisfactory at the moment could be improved, however we understand moves are underway to ensure food is cooked fresh on the premises. The nursery staff are excellent and alert us promptly if mum's health or medical needs change.
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Review from Coral H (Cousin of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended the monthly Residents and Relatives Coffee and Chat morning today. It is conducted by the Care Home Manager and her Deputy and it is our opportunity to ask questions, solve any problems and generally build on relationships.
I consider this to be an extremely good event carried out in a very
happy and friendly environment.
Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Nursing HomeThank you for your review and kind words. We are so glad to hear that you find these get-togethers useful and it really boosts our hardworking team to hear such lovely feedback! We truly appreciate you taking the time to share your experiences of the Eliza Palmer Hub.
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Review from M C (Wife of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband became a resident of the Eliza Palmer Hub in September of this year.
The care he has received has been outstanding and I mean outstanding.
After 3 months of residency, I feel so comfortable and reassured knowing that he is receiving the best possible care.
The staff are so caring to me
as well as my husband and I visit at all sorts of times but the greeting is always the same.
Warm and welcoming.
I highly recommend you visit and decide for yourselves.
Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Nursing HomeThank you so much for your wonderful review. It is a delight to care for your husband in the Eliza Palmer Hub.
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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Eliza Palmer Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.540 for Eliza Palmer Nursing Home is calculated as follows: ( (133 Excellents x 5) + (34 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 187 Ratings = 4.54
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Eliza Palmer Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Rimi

Rimi Sidhu

Job Title: Home Manager

I have lived in Walton with my family for over 30 years. Family is very important to me, I have a son, a daughter and a partner. I value a good work-life balance and enjoy reading, eating out with friends and spending time with loved ones. Caring for my father, who lived with Parkinson’s Disease was a deeply rewarding experience that reinforced my passion for providing person-centred care. This commitment led me to a career in adult social care, where I have worked for over 15 years. My vision for Eliza Palmer is to empower our team to continue delivering outstanding care, ensuring that every resident feels happy, valued, and achieves positive outcomes. I also look forward to strengthening our connections with the local community and making Eliza Palmer a true home for all who live here.

Joanne

Joanne Nigoumi

Job Title: Deputy Manager

I qualified as a Registered General Nurse in 1990 and have worked in a variety of acute care settings. I have spent several years working as a Nurse Practitioner, and have worked at Eliza Palmer Care Home for 6 years. I have progressed to Deputy Manager here. The best part of my job is having the opportunity to make a difference to the resident's quality of life. Outside of work, I am most happiest spending time with my family and friends, I also enjoy cooking and keeping fit.

Marjan

Marjan Razilavasani

Job Title: Receptionist

I have been working in an administrative role for over 35 years, mainly involved in sales, marketing and project control services. I have enjoyed working in different countries with multinational teams and diverse cultures. In 2021, I joined the social care sector, working as a member of a care team and as a moving and handling trainer. As a meet and greet receptionist at Eliza Palmer, I enjoy creating a welcoming environment for our residents and their families.


In my free ti,me I enjoy walking in nature with my husband and travelling to spend time with our son who lives abroad.

Sharon

Sharon Crabb

Job Title: Activities & Lifestyle Co-ordinator

After a career in Hospitality and catering, I joined the care sector during the challenging times of COVID in 2020. I realised that I really enjoyed being a carer and continued until joining Kingsley Healthcare in 2024 as activities coordinator, a role that I love. I feel that I make a real difference to the daily lives of our residents through planning regular activities as well as spending time with them on a one-to-one basis. Getting to know the residents is a delight, and I feel it is important to include them in the planning of our weekly activity programmes as well as consulting them on matters of the home through our resident representatives.


Outside of work, I enjoy spending time with my 2 grown-up sons and friends. Cooking is a passion of mine, which is reflected in our regular cookery club activities. I also enjoy quizzing and keeping fit, also reflected in our activities.

Frequently Asked Questions about Eliza Palmer Nursing Home

What types of Care is Eliza Palmer Nursing Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eliza Palmer Nursing Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Eliza Palmer Nursing Home?

Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eliza Palmer Nursing Home to the centre of Walton-on-Thames?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eliza Palmer Nursing Home to verify any information. View our terms and conditions. Eliza Palmer Nursing Home has an Enhanced Service - more info.