Submit a Review for Eliza Palmer Nursing Home
Octagon Road, Whiteley Village, Hersham, Walton-on-Thames, KT12 4ES
View full details of Eliza Palmer Nursing HomeLatest Reviews for Eliza Palmer Nursing Home
30 January 2026
I have been helping here for quite a while and enjoy coming to see the lovely ladies and talking to them. All the staff are very helpful.
29 January 2026
I find the hub just a happy place. All the staff are always happy and willing to help you anytimes I have met the manager Rimi a coupld of times and she has gone above and be-ond to help me. My mother is coming to a age and I wouldn't hesated to put her in the hub.
13 January 2026
Not enough staff around! Patients wait to be brought up to table.
08 January 2026
In the time I have been here, I am satisfied with most of the care I have received, and my feelings have been taken into account.
08 January 2026
Our mum has settled in very well at Eliza Palmer Care Home. She feels safe and is looked after well. Thank you.
07 January 2026
My mother loves the food, especially the puddings.
The staff are very friendly and supportive of her. They chat to her and she enjoys the interaction.
Nursing team are helpful.
Sharon, on the activities side, always ensures the residents participate in the daily activities.
30 October 2025
Mum is well cared for and very happy. The staff keep us informed of activities, etc., and Mum enjoys them. We feel part of the community.
30 October 2025
I have been visiting for over a year and always found her very well looked after. The staff are courteous and helpful and are always trying to keep a cheerful atmosphere. The premises are super clean and very well maintained. The care home provides a lot of activities, social and physical, to keep
the residents in a cheerful mood.
Overall, an excellent 'home' for the residents.
24 October 2025
This home is good in many ways - less so in others. Its strongest point is its setting in the beautify Whiteley Village, followed by the decent build quality of the home.
Staff care varies by individual - some are excellent (though two of these have recently left), and I think they all mean well,
but some are variable. There seems to be a high turnover of staff, which is a significant point as knowing the residents and their needs is important.
Sometimes the basics are overlooked or got wrong - including some obviously flawed processes. There was also considerable disruption when the new company took over a while back, with mixed messages and u-turns on commitments which significantly dented trust, although this seems to have settled more recently.
Like most care homes, this one is eye-wateringly expensive, and the cost does not always seem to be reflected in the experience, hence my score for value.
24 October 2025
The outlook from all the rooms, which are light and bright, is lovely. The atmosphere is welcoming and friendly. After one week I feel at home when I visit and spend a long time with my husband each day and it feels good.
26 September 2025
When you first see Eliza Palmer, you will be very impressed with the reception, cafe area as you move into the residential area, which is also very smart, but not air conditioned. Our room was spacious and well appointed everything you need was there.
Most of the staff are very attentive and
caring, occasionally the residents to the alarm bell was a little slow, especially at night time. Food was generally good, perhaps a little beans not a bad thing.
17 September 2025
My father whose sight was severally impaired, was in the nursing home for just under a year. His room was large, light, immaculately clean with a lovely view. The nursing staff were responsive and kept me fully informed on all medical issues. The carers were friendly, supportive and kind when
looking after him. He enjoyed all the meals prepared for him and he liked the variety. He enjoyed the live music events arranged by the entertainment coordinator. My father became confined to his room as his health deteriorated and it would have been nice for the home to have someone to spend a little time to chat to room-bound residents.
19 August 2025
My mother has been a resident since February 2025. Her overall experience has been very positive.
The staff are all supportive and very friendly.
Nurses have been excellent and very proactive. Having an activities co-ordinator is extremely positive for the residents and makes everyone feel
included.
19 August 2025
I am quite happy.
16 June 2025
Staff continue to look after my mother very well. She is happy in her lovely room and appreciative of the vegetarian food that is prepared for her. My wife and I would like to thank management and staff for their excellent care.
28 February 2025
Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management team through to the caterers, everybody is so lovely!
13 February 2025
I moved into the Eliza Palmer Home in January 2024 under the care of the current owner. Within a few months a meeting was called and the residents were told Eliza Palmer had been sold to Kingsley House Trust. We were assured the move would be seamless with improvements. Sadly the care went downhill,
it was rushed, up late to go to activities. Staff were leaving and the care at night was down to 1 carer for 15 residents. Activities have become less as the organiser is carer trained and helps out with the staff shortages. The new kitchen and chefs have improved the meal quality. I love my suite. The view from my window is of the gardens enjoyed by some of the residents. Sadly I do not consider the high rent value for money.
27 January 2025
Excellent all over - staff facilities and care. Thank you so much.
27 January 2025
Dad is well cared for. Good nursing, caring and helpful staff.
22 January 2025
Our mother first attended Eliza Palmer at the height of Covid and we were immediately impressed with the duty of care and hygiene levels in the newly built facility. The last few years mum has experienced a cognitive decline, with communication difficult at times. However, she has always been very
content and happy with her carers, the food and room facilities. Kingsley Healthcare have recently acquired the home and I cannot express enough gratitude and admiration for the levels of care and regular communication we have about mum and her condition. The team are first class and we have complete confidence in mum's care and safeguarding.
Latest Reviews for Eliza Palmer Nursing Home
30 January 2026
I have been helping here for quite a while and enjoy coming to see the lovely ladies and talking to them. All the staff are very helpful.
29 January 2026
I find the hub just a happy place. All the staff are always happy and willing to help you anytimes I have met the manager Rimi a coupld of times and she has gone above and be-ond to help me. My mother is coming to a age and I wouldn't hesated to put her in the hub.
13 January 2026
Not enough staff around! Patients wait to be brought up to table.
08 January 2026
In the time I have been here, I am satisfied with most of the care I have received, and my feelings have been taken into account.
08 January 2026
Our mum has settled in very well at Eliza Palmer Care Home. She feels safe and is looked after well. Thank you.
07 January 2026
My mother loves the food, especially the puddings.
The staff are very friendly and supportive of her. They chat to her and she enjoys the interaction.
Nursing team are helpful.
Sharon, on the activities side, always ensures the residents participate in the daily activities.
30 October 2025
Mum is well cared for and very happy. The staff keep us informed of activities, etc., and Mum enjoys them. We feel part of the community.
30 October 2025
I have been visiting for over a year and always found her very well looked after. The staff are courteous and helpful and are always trying to keep a cheerful atmosphere. The premises are super clean and very well maintained. The care home provides a lot of activities, social and physical, to keep
the residents in a cheerful mood.
Overall, an excellent 'home' for the residents.
24 October 2025
This home is good in many ways - less so in others. Its strongest point is its setting in the beautify Whiteley Village, followed by the decent build quality of the home.
Staff care varies by individual - some are excellent (though two of these have recently left), and I think they all mean well,
but some are variable. There seems to be a high turnover of staff, which is a significant point as knowing the residents and their needs is important.
Sometimes the basics are overlooked or got wrong - including some obviously flawed processes. There was also considerable disruption when the new company took over a while back, with mixed messages and u-turns on commitments which significantly dented trust, although this seems to have settled more recently.
Like most care homes, this one is eye-wateringly expensive, and the cost does not always seem to be reflected in the experience, hence my score for value.
24 October 2025
The outlook from all the rooms, which are light and bright, is lovely. The atmosphere is welcoming and friendly. After one week I feel at home when I visit and spend a long time with my husband each day and it feels good.
26 September 2025
When you first see Eliza Palmer, you will be very impressed with the reception, cafe area as you move into the residential area, which is also very smart, but not air conditioned. Our room was spacious and well appointed everything you need was there.
Most of the staff are very attentive and
caring, occasionally the residents to the alarm bell was a little slow, especially at night time. Food was generally good, perhaps a little beans not a bad thing.
17 September 2025
My father whose sight was severally impaired, was in the nursing home for just under a year. His room was large, light, immaculately clean with a lovely view. The nursing staff were responsive and kept me fully informed on all medical issues. The carers were friendly, supportive and kind when
looking after him. He enjoyed all the meals prepared for him and he liked the variety. He enjoyed the live music events arranged by the entertainment coordinator. My father became confined to his room as his health deteriorated and it would have been nice for the home to have someone to spend a little time to chat to room-bound residents.
19 August 2025
My mother has been a resident since February 2025. Her overall experience has been very positive.
The staff are all supportive and very friendly.
Nurses have been excellent and very proactive. Having an activities co-ordinator is extremely positive for the residents and makes everyone feel
included.
19 August 2025
I am quite happy.
16 June 2025
Staff continue to look after my mother very well. She is happy in her lovely room and appreciative of the vegetarian food that is prepared for her. My wife and I would like to thank management and staff for their excellent care.
28 February 2025
Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management team through to the caterers, everybody is so lovely!
13 February 2025
I moved into the Eliza Palmer Home in January 2024 under the care of the current owner. Within a few months a meeting was called and the residents were told Eliza Palmer had been sold to Kingsley House Trust. We were assured the move would be seamless with improvements. Sadly the care went downhill,
it was rushed, up late to go to activities. Staff were leaving and the care at night was down to 1 carer for 15 residents. Activities have become less as the organiser is carer trained and helps out with the staff shortages. The new kitchen and chefs have improved the meal quality. I love my suite. The view from my window is of the gardens enjoyed by some of the residents. Sadly I do not consider the high rent value for money.
27 January 2025
Excellent all over - staff facilities and care. Thank you so much.
27 January 2025
Dad is well cared for. Good nursing, caring and helpful staff.
22 January 2025
Our mother first attended Eliza Palmer at the height of Covid and we were immediately impressed with the duty of care and hygiene levels in the newly built facility. The last few years mum has experienced a cognitive decline, with communication difficult at times. However, she has always been very
content and happy with her carers, the food and room facilities. Kingsley Healthcare have recently acquired the home and I cannot express enough gratitude and admiration for the levels of care and regular communication we have about mum and her condition. The team are first class and we have complete confidence in mum's care and safeguarding.