Eliza Palmer Nursing Home

Octagon Road, Whiteley Village, Hersham, Walton-on-Thames KT12 4ES
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9.5 23 Reviews
  • Eliza Palmer Nursing Home, Walton-on-Thames
Eliza Palmer Nursing Home in Walton-on-Thames is situated in Whiteley Village. which offers residential and nursing care.

It has 30 bedroom suites and residents can access excellent facilities and trained, friendly staff to support them with their individual care needs.   

Trained staff offer care and a variety of activities for residents.
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Care Provided by Eliza Palmer Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1750 – £1800
  • Self-Funded Nursing Care: £1750 – £1799
  • RESPITE Self-Funded Residential Care: £1750 – £1800
  • RESPITE Self-Funded Nursing Care: £1750 – £1800

Prices are based on individual care needs and are subject to assessment

These prices are only a guideline, please contact Eliza Palmer Nursing Home to find out the exact price for your requirements.

Contact Eliza Palmer Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Eliza Palmer Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rimi Sidhu (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Visiting

  • Contact Reception by telephone or email in advance of visit.

Parking

  • Complimentary parking is available to all visitors and residents throughout the Village.

Eliza Palmer Nursing Home Reviews (23)

9.5

Eliza Palmer Nursing Home has a Review Score of 9.5 (9.511) out of 10, based on 21 reviews in the last 2 years.
Over all time Eliza Palmer Nursing Home has 23 reviews.

Overall Experience
  • 16
  • 4
  • 2
  • 1
  • 0
Date Published
  • 23
  • 14
  • 17
  • 21
  • 2
Reviewer Connection to Eliza Palmer Nursing Home
  • 6
  • 6
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 23, showing 21-23
Review from E M (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We love the home and surrounding village and it is great that we can pop mum in a wheelchair and go for a walk to sit in the garden. Mum is very happy at Eliza and joins in the activities when she can. She recently went on a riverboat trip and loved it. Generally, the staff are very good and caring,
especially on a one-to-one basis. It would be nice to have more interaction with residents at weekends from those watching TV and for those who prefer to stay in their rooms. It seems they occasionally lack company. The food whilst satisfactory at the moment could be improved, however we understand moves are underway to ensure food is cooked fresh on the premises. The nursery staff are excellent and alert us promptly if mum's health or medical needs change.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Coral H (Cousin of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended the monthly Residents and Relatives Coffee and Chat morning today. It is conducted by the Care Home Manager and her Deputy and it is our opportunity to ask questions, solve any problems and generally build on relationships.
I consider this to be an extremely good event carried out in a very
happy and friendly environment.
Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Nursing HomeThank you for your review and kind words. We are so glad to hear that you find these get-togethers useful and it really boosts our hardworking team to hear such lovely feedback! We truly appreciate you taking the time to share your experiences of the Eliza Palmer Hub.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Wife of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband became a resident of the Eliza Palmer Hub in September of this year.
The care he has received has been outstanding and I mean outstanding.
After 3 months of residency, I feel so comfortable and reassured knowing that he is receiving the best possible care.
The staff are so caring to me
as well as my husband and I visit at all sorts of times but the greeting is always the same.
Warm and welcoming.
I highly recommend you visit and decide for yourselves.
Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Nursing HomeThank you so much for your wonderful review. It is a delight to care for your husband in the Eliza Palmer Hub.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for Eliza Palmer Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.561 for Eliza Palmer Nursing Home is calculated as follows: ( (170 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 239 Ratings = 4.561
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Eliza Palmer Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Rimi

Rimi Sidhu

Job Title: Home Manager

I have lived in Walton with my family for over 30 years. Family is very important to me, I have a son, a daughter and a partner. I value a good work-life balance and enjoy reading, eating out with friends and spending time with loved ones. Caring for my father, who lived with Parkinson’s Disease was a deeply rewarding experience that reinforced my passion for providing person-centred care. This commitment led me to a career in adult social care, where I have worked for over 15 years. My vision for Eliza Palmer is to empower our team to continue delivering outstanding care, ensuring that every resident feels happy, valued, and achieves positive outcomes. I also look forward to strengthening our connections with the local community and making Eliza Palmer a true home for all who live here.

Marjan

Marjan Razilavasani

Job Title: Receptionist

I have been working in an administrative role for over 35 years, mainly involved in sales, marketing and project control services. I have enjoyed working in different countries with multinational teams and diverse cultures. In 2021, I joined the social care sector, working as a member of a care team and as a moving and handling trainer. As a meet and greet receptionist at Eliza Palmer, I enjoy creating a welcoming environment for our residents and their families.


In my free ti,me I enjoy walking in nature with my husband and travelling to spend time with our son who lives abroad.

Sharon

Sharon Crabb

Job Title: Activities & Lifestyle Co-ordinator

After a career in Hospitality and catering, I joined the care sector during the challenging times of COVID in 2020. I realised that I really enjoyed being a carer and continued until joining Kingsley Healthcare in 2024 as activities coordinator, a role that I love. I feel that I make a real difference to the daily lives of our residents through planning regular activities as well as spending time with them on a one-to-one basis. Getting to know the residents is a delight, and I feel it is important to include them in the planning of our weekly activity programmes as well as consulting them on matters of the home through our resident representatives.


Outside of work, I enjoy spending time with my 2 grown-up sons and friends. Cooking is a passion of mine, which is reflected in our regular cookery club activities. I also enjoy quizzing and keeping fit, also reflected in our activities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eliza Palmer Nursing Home to verify any information. View our terms and conditions. Eliza Palmer Nursing Home has an Enhanced Service - more info.