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Eliza Palmer Nursing Home

Octagon Road, Whiteley Village, Hersham, Walton-on-Thames, Surrey KT12 4ES
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Eliza Palmer Nursing Home, Walton-on-Thames
Eliza Palmer Nursing Home, Walton-on-Thames
Eliza Palmer Nursing Home, Walton-on-Thames

Eliza Palmer Nursing Home in Walton-on-Thames is situated in Whiteley Village. which offers residential and nursing care.

It has 30 bedroom suites and residents can access excellent facilities and trained, friendly staff to support them with their individual care needs.

Trained staff offer care and a variety of activities for residents.

Care Provided by Eliza Palmer Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,750 - £2,000£1,750 - £2,000
Nursing Care£1,750 - £2,000£1,750 - £2,000

Prices are based on individual care needs and are subject to assessment

Contact Eliza Palmer Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Rimi Sidhu (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (30)

Visiting

  • Contact Reception by telephone or email in advance of visit.

Parking

  • Complimentary parking is available to all visitors and residents throughout the Village.

Eliza Palmer Nursing Home Reviews (25)

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9.6

Eliza Palmer Nursing Home has a Review Score of 9.6 (9.597) out of 10, based on 23 reviews in the last 2 years. Over all time Eliza Palmer Nursing Home has 25 reviews.

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Review from Rachel O (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience

Dad is well cared for. Good nursing, caring and helpful staff.

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Review from Mark B (Son of Resident) published on 22 January 2025 Submitted via Website
Overall Experience

Our mother first attended Eliza Palmer at the height of Covid and we were immediately impressed with the duty of care and hygiene levels in the newly built facility. The last few years mum has experienced a cognitive decline, with communication difficult at times. However, she has always been very content and happy with her carers, the food and room facilities. Kingsley Healthcare have recently acquired the home and I cannot express enough gratitude and admiration for the levels of care and regular communication we have about mum and her condition. The team are first class and we have complete confidence in mum's care and safeguarding.

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Review from E M (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card
Overall Experience

We love the home and surrounding village and it is great that we can pop mum in a wheelchair and go for a walk to sit in the garden. Mum is very happy at Eliza and joins in the activities when she can. She recently went on a riverboat trip and loved it. Generally, the staff are very good and caring, especially on a one-to-one basis. It would be nice to have more interaction with residents at weekends from those watching TV and for those who prefer to stay in their rooms. It seems they occasionally lack company. The food whilst satisfactory at the moment could be improved, however we understand moves are underway to ensure food is cooked fresh on the premises. The nursery staff are excellent and alert us promptly if mum's health or medical needs change.

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Review from Coral H (Cousin of Resident) published on 31 January 2024 Submitted via Website
Overall Experience
I attended the monthly Residents and Relatives Coffee and Chat morning today. It is conducted by the Care Home Manager and her Deputy and it is our opportunity to ask questions, solve any problems and generally build on relationships.

I consider this to be an extremely good event carried out in a very happy and friendly environment.

Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Nursing Home

Thank you for your review and kind words. We are so glad to hear that you find these get-togethers useful and it really boosts our hardworking team to hear such lovely feedback! We truly appreciate you taking the time to share your experiences of the Eliza Palmer Hub.

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Review from M C (Wife of Resident) published on 14 December 2023 Submitted via Website
Overall Experience
My husband became a resident of the Eliza Palmer Hub in September of this year.
The care he has received has been outstanding and I mean outstanding.
After 3 months of residency, I feel so comfortable and reassured knowing that he is receiving the best possible care.
The staff are so caring to me as well as my husband and I visit at all sorts of times but the greeting is always the same.
Warm and welcoming.

I highly recommend you visit and decide for yourselves.

Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Nursing Home

Thank you so much for your wonderful review. It is a delight to care for your husband in the Eliza Palmer Hub.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (1)

News
  • 07 Feb 2025

    Celebrating Chinese New Year! ?? We put on a gorgeous Chinese-style menu for our residents - Chicken & sweetcorn soup, fried rice, stir fry noodles, sweet and sour chicken, broccoli...

  • 07 Feb 2025

    Celebrating Chinese New Year! ?? We put on a gorgeous Chinese-style menu for our residents - Chicken & sweetcorn soup, fried rice, stir fry noodles, sweet and sour chicken, broccoli...

  • 07 Feb 2025

    We won an amazing competition from Generation Fitness for a FREE fitness class for our residents! Thank you so much to Joab for making this possible - We can't wait...

Upcoming Events

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Eliza Palmer Nursing Home.

Meet the Team (4)

Rimi Sidhu
Rimi SidhuJob Title:Home Manager

I have lived in Walton with my family for over 30 years. Family is very important to me, I have a son, a daughter and a partner. I value a good work-life balance and enjoy reading, eating out with friends and spending time with loved ones. Caring for my father, who lived with Parkinson’s Disease was a deeply rewarding experience that reinforced my passion for providing person-centred care. This commitment led me to a career in adult social care, where I have worked for over 15 years. My vision for Eliza Palmer is to empower our team to continue delivering outstanding care, ensuring that every resident feels happy, valued, and achieves positive outcomes. I also look forward to strengthening our connections with the local community and making Eliza Palmer a true home for all who live here.

Rupali Shah
Rupali ShahJob Title:Clinical Lead

Rupali is our Clinical Lead, bringing over 20 years of nursing experience across hospital and care home settings in both India and the UK. NMC registered as a Nurse, she has a strong clinical background in complex and acute care, supporting high standards in medication management, care planning and safeguarding. Rupali works closely with residents, families and healthcare professionals to ensure care is safe, responsive and truly person-centred. She is known for her calm leadership, professionalism and commitment to continuous improvement.

Jo Arreza
Jo ArrezaJob Title:Registered Nurse

Jocelyn is a Registered Mental Health Nurse with over 17 years of healthcare experience. NMC registered since 2022, she has extensive experience supporting residents with complex mental health and physical needs. Jocelyn is highly skilled in medication management, risk assessment, safeguarding and care planning, and is confident leading shifts to ensure safe, high-quality care. She is known for her compassionate approach, strong clinical judgement and commitment to maintaining dignity and person-centred care, working closely with residents, families and healthcare professionals to promote wellbeing and independence.

Sharon Crabb
Sharon CrabbJob Title:Activities & Lifestyle Co-ordinator

After a career in Hospitality and catering, I joined the care sector during the challenging times of COVID in 2020. I realised that I really enjoyed being a carer and continued until joining Kingsley Healthcare in 2024 as activities coordinator, a role that I love. I feel that I make a real difference to the daily lives of our residents through planning regular activities as well as spending time with them on a one-to-one basis. Getting to know the residents is a delight, and I feel it is important to include them in the planning of our weekly activity programmes as well as consulting them on matters of the home through our resident representatives.

Outside of work, I enjoy spending time with my 2 grown-up sons and friends. Cooking is a passion of mine, which is reflected in our regular cookery club activities. I also enjoy quizzing and keeping fit, also reflected in our activities.

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