Submit a Review for Hallmark Willingdon Park Manor
Kings Drive, Eastbourne, BN22 0AB
View Full Details of Hallmark Willingdon Park ManorLatest Reviews for Hallmark Willingdon Park Manor
15 September 2025
My experience has been 100% brilliant .i have only been here a month , can't wait to return permanently and wish I didn't need to go home The entire staff in every area are wonderful and go out of their way to help always happy and smiling.There are plenty of activities to join or not as you wish , I have discovered my old knitting skills, and the food , well the food, what can I say , fresh and varied. Goodbye to my old convenience diet !. Willingdon is the Ritz of Care Homes , opened in April 24 , beautiful decor, and designer garden and patio Willingdon is leading care homes into the future . I love it.
18 August 2025
Both my parents moved into Willingdon Park Manor in February 2025. Dad unfortunately passed away very quickly after moving in, however mum has been in the dementia community since then. Staff were wonderful in the short time dad was there and helped mum settle in very quickly. Nothing is too much trouble for the staff here and everyone is so welcoming when we visit. The activities for the residents are also well considered and varied. We get regular updates on the app, personal updates when we visit and a phone call if there's anything significant we should know about. Can't recommend highly enough.
13 August 2025
I have been a resident since March 2025. I have one word - Excellent.
24 July 2025
This is a first rate care home which has provided everything I could have hoped for for my mum, and more. She was dead against moving but, with worsening dementia, she really needed more support. The team dealt brilliantly with her difficult entry and I was immediately reassured that she would be well looked after. Six weeks later I am just as satisfied with her care. She settled remarkably quickly and staff have made every effort (with great success) to engage her in activities. It is clear that she and other residents are treated as individuals and given as much independence as possible. Family are made to feel welcome during visits and communication with us has been excellent. The place and facilities are as impressive as the staff and - most importantly for me - although she doesn't really understand where she is, my mum is full of praise for both. She seems happy and this is amazing. Huge thanks to the team and I would highly recommend to others.
15 July 2025
We were very lucky to have been recommended Willingdon Park Manor by a family friend. Never easy having to make the step to put a relative, our mother is this case, into care but such a comfort to know she is so well cared for. The App used to update daily on activities and to share photos is a particular comfort and enables you to be updated daily. Feels like you are walking into such a happy community when visiting.
16 June 2025
My mother has just returned home from extended respite care at Willingdon Park following a hip operation in Jan 2025. Being 97 years old she was somewhat anxious about her stay, but the friendly staff immediately put her at ease and she formed very good relationships with all. The OT specialist was absolutely amazing, if it wasn't for her my mother would not be as mobile as she now is. Her patience, kindness and communication was above and beyond. The carers (both day and night) were extremely patient, caring and efficient. My mother never had to wait more than 3 minutes for a carer to assist when called (on average). The home itself is modern, clean and the facilities are just like a 5 star hotel. We were also extremely grateful to the wonderful Customer Relationship Manager, who went out of her way to welcome my mother and us. Her door was always open and she always took the time to discuss and action whatever our concerns or worries were. Highly recommend.
21 May 2025
The great improvement in Mum's quality of life and well-being since moving into Willingdon Park Manor has been immense. Which has obviously given the whole family a sense of well-being too. Mum is strong and independent, but since she broke her leg in December, the physicality of completing everyday tasks became impossible. The option of future living at home alone was out of the question. So at 91 and with a broken leg, Mum and family set about finding a new home where she would be comfortable, safe and cared for. It was daunting visiting and exploring different homes, but we really did strike lucky when we walked into Willingdon. Immediately we realised that this was where Mum should be. Our initial and subsequent contacts with Emma were so positive, with all aspects focused on Mum's wellbeing, care and future needs. Mum was welcomed into her new home in March, coming straight from hospital and hasn't looked back. She has everything she needs to live a happy, safe and varied life.
12 May 2025
My mother took up residence at Willingdon Park Manor care home at the end of January following an operation to repair a broken hip. The care home is lovely: she has a very nicely furnished en suite room with a small private patio. There is a small dining room near her room as well as an adjacent lounge both beautifully furnished. My mother eats lunch and supper in the dining room daily - 3 courses on offer at each meal. There is also a coffee lounge with newspapers and games where residents and guests can get barista coffees, pastries etc during the day. The care home employs an on site occupational therapist who has given my mother wonderful support in getting her mobile again. The care staff are attentive and respond quickly when my mother calls for assistance. They manage her medication and take her to hospital appointments. My sisters and I are happy that my mother is receiving such good care.
04 February 2025
A modern facility with beautiful furnishing and decor. Staff are very caring, and patient and encourage her to take part in activities. They have made my mother feel very welcome and cared for. After a few months she feels very much at home.
04 February 2025
I would not recommend Willingdon Park Manor thanks to the appalling level of care Mum received during her respite stay. The level of care was not of a high standard and was anything but attentive. There was no proactive care plan and the staff lacked training. Despite Mum's vulnerable state she was rarely checked before 10.30am and had to ask for everything including help to get up, have a shower (the showers flooded during use), get her bed made and laundry collected. Of particular concern was the mismanagement of a number of important clinical matters including confusion in the dispensing of Mum's medication necessitating multiple interventions by her family to ensure she received the correct tablets/doses and similar confusion in the handling of her medical paperwork. The home also failed to make an emergency same day GP appointment despite promising us this would be done. As a result we had to remove Mum from the home as we were so concerned about her safety and wellbeing.
17 January 2025
Willingdon Park Manor is an outstanding nursing home on every level in our experience. My father became a resident in May 2024 as we felt the facilities and approach to looking after someone with dementia were a world away from the care he was receiving at a nursing home nearby. From the very start, one of the wonderful care team made him her pet project and was determined to get him moving and engaging with things. My father was a very bright, commercial man with interests in history, world affairs and mountaineering. His dementia made him very frustrated and therefore he could be challenging to look after. None of this daunted the team - in fact it made him more interesting to them as they all sought to build a relationship with him and find things to engage him. When we reached his final weeks, the whole community at Willingdon Park wrapped their arms around us and him to ensure he had a peaceful and comfortable death, surrounded by love. We couldn't have asked for more.
07 November 2024
First class Carehome, well designed building, keen attention to safety and detail. Furnishings are pleasant and the outside garden area is also. The staff are very attentive, welcoming and provide great care for the residents.
07 November 2024
I would highly recommend Willingdon Park Manor. My mother has been cared for with respect and compassion by staff who always find time to listen and respond to residents' needs. Mum may not have chosen to use many of the luxuries available, such as the cocktail bar, cinema and massage treatments, but she and her visitors certainly enjoyed being served freshly baked scones or cakes with coffee every day in the cafe! Constructive feedback is actively asked for from residents and relatives, and Mum was pleased that there was a prompt response and resolution to an issue raised. Thank you to all at Willingdon Park Manor.
24 October 2024
My husband, who has dementia, came in the nursing home on 12th May this year. Since then, he has been very well looked after by all the staff, who are without exception, very kind and caring and treat him as an individual. His health is closely monitored and his bedroom and surroundings are very comfortable. He also enjoys using the reception area with its café, and weather permitting, sitting in the garden. My family and I feel very happy with the nursing home.
03 October 2024
My mother moved in at the end of August, coming from a care home where the level of social and personal care was not the best. We would visit her in the old place and nearly every day, she would be crying, distressed, and feeling isolated in her room. The first few days at Willingdon Park Manor were spent getting to know the team. Everyone, all of the staff on Mum's floor stopped in to introduce themselves as they walked past. Everyone. It's like a big family atmosphere. Now, when we visit, Mum is 'out and about', I'd say half of her day is spent socializing, taking part in an activity or having a meal in one of the dining areas. In the six weeks she has been there, she's got colour back in her cheeks, she laughs more than she cries (if she cries at all now), her nightmares have stopped and she has friends again. Add all of that to a place that is thoughtfully designed, beautifully decorated and with lovely nurses... we are more than impressed.
02 October 2024
My mum moved here in August from another home where her needs weren't being met. She's been here about 6 weeks and the transformation in her is amazing! She's a lot less anxious , she's being looked after so well and nothing is too much trouble for the staff. They're engaging with her and she's actually joining in and enjoying a lot of the activities which is a joy to see. I know that if I don't visit, she will have a good day with lovely people. All of the staff are really friendly and genuinely care about the residents and their families. The food is really excellent too and there are always fresh cakes and things in the cafe if you're peckish. There are two fabulous ladies that do her hair and nails each week, which is included in the fee. I've visited a lot of care homes in my time and this one is perfect in every way I can think of. I think everyone deserves to live somewhere like this if they're in care.
22 August 2024
This is a lovely care home and they provide everything my father needs. The staff are very friendly and approachable and keep me informed at all times. There are loads of activities for him to do to keep his mind active. I would highly recommend this home.
02 August 2024
I visted my friend each afternoon for a week whilst staying nearby. I was immediately impressed with the environment both inside and out, plus the facilities available. The staff seemed genuinely caring and I never got the impression that this was just a job to them. Equally as impressive was the care and concern afforded to me a visitor, when I became upset. This is a haven of all that anyone could ever need during challenging times.
24 June 2024
Finding the right home for a loved relative was made easy for us by the staff and facilities at Willingdon Park Manor. Experts have clearly been involved in the planning and construction of the home - the attention to detail in comfort, design, and finish is faultless and the staff is professional, warm, approachable, friendly, and caring. The home affords a) residents genuine sanctuary and b) visitors the immediate assurance that relatives are genuinely cared for and appreciated. On entering WPM for the first time our Mother did not want to leave and it is easy to see, sense, and understand why. Everything, literally everything has been thought of - from the garden and the planting, through to the lighting, the decor, the ambiance, and the surrounds - nothing is out of place or missing. Everything has a purpose and is provided for a reason. Summary: WPM is a genuine home for residents and their families - the perfect venue and environment to enjoy and celebrate later living.
24 June 2024
My dad had been at another local care home in Eastbourne where the standards have been slipping over recent months. We went to see Willingdon Park Manor together to see if he liked it, and he loved it and wanted to move in as soon as possible! He has only been there for 3 weeks at this stage, but he is incredibly happy, and said it is 'indescribably better' than the last place (a place which claims to be 'outstanding' but isn't). Willingdon Park Manor is absolutely beautiful, like a five-star hotel. It is stunningly decorated, and beautifully laid out, with wonderful facilities and services, amazing staff and thoughtful care. Dad says that the staff are brilliant, the food is excellent and beautifully presented, the environment is lovely, and the care is fantastic! The staff have been incredibly helpful, friendly and responsive, and the whole team could not be nicer. Overall, I give it 5/5 on every measure, and I can sleep easier at night now knowing Dad is happy and well looked after.
Latest Reviews for Hallmark Willingdon Park Manor
15 September 2025
My experience has been 100% brilliant .i have only been here a month , can't wait to return permanently and wish I didn't need to go home The entire staff in every area are wonderful and go out of their way to help always happy and smiling.There are plenty of activities to join or not as you wish , I have discovered my old knitting skills, and the food , well the food, what can I say , fresh and varied. Goodbye to my old convenience diet !. Willingdon is the Ritz of Care Homes , opened in April 24 , beautiful decor, and designer garden and patio Willingdon is leading care homes into the future . I love it.
18 August 2025
Both my parents moved into Willingdon Park Manor in February 2025. Dad unfortunately passed away very quickly after moving in, however mum has been in the dementia community since then. Staff were wonderful in the short time dad was there and helped mum settle in very quickly. Nothing is too much trouble for the staff here and everyone is so welcoming when we visit. The activities for the residents are also well considered and varied. We get regular updates on the app, personal updates when we visit and a phone call if there's anything significant we should know about. Can't recommend highly enough.
13 August 2025
I have been a resident since March 2025. I have one word - Excellent.
24 July 2025
This is a first rate care home which has provided everything I could have hoped for for my mum, and more. She was dead against moving but, with worsening dementia, she really needed more support. The team dealt brilliantly with her difficult entry and I was immediately reassured that she would be well looked after. Six weeks later I am just as satisfied with her care. She settled remarkably quickly and staff have made every effort (with great success) to engage her in activities. It is clear that she and other residents are treated as individuals and given as much independence as possible. Family are made to feel welcome during visits and communication with us has been excellent. The place and facilities are as impressive as the staff and - most importantly for me - although she doesn't really understand where she is, my mum is full of praise for both. She seems happy and this is amazing. Huge thanks to the team and I would highly recommend to others.
15 July 2025
We were very lucky to have been recommended Willingdon Park Manor by a family friend. Never easy having to make the step to put a relative, our mother is this case, into care but such a comfort to know she is so well cared for. The App used to update daily on activities and to share photos is a particular comfort and enables you to be updated daily. Feels like you are walking into such a happy community when visiting.
16 June 2025
My mother has just returned home from extended respite care at Willingdon Park following a hip operation in Jan 2025. Being 97 years old she was somewhat anxious about her stay, but the friendly staff immediately put her at ease and she formed very good relationships with all. The OT specialist was absolutely amazing, if it wasn't for her my mother would not be as mobile as she now is. Her patience, kindness and communication was above and beyond. The carers (both day and night) were extremely patient, caring and efficient. My mother never had to wait more than 3 minutes for a carer to assist when called (on average). The home itself is modern, clean and the facilities are just like a 5 star hotel. We were also extremely grateful to the wonderful Customer Relationship Manager, who went out of her way to welcome my mother and us. Her door was always open and she always took the time to discuss and action whatever our concerns or worries were. Highly recommend.
21 May 2025
The great improvement in Mum's quality of life and well-being since moving into Willingdon Park Manor has been immense. Which has obviously given the whole family a sense of well-being too. Mum is strong and independent, but since she broke her leg in December, the physicality of completing everyday tasks became impossible. The option of future living at home alone was out of the question. So at 91 and with a broken leg, Mum and family set about finding a new home where she would be comfortable, safe and cared for. It was daunting visiting and exploring different homes, but we really did strike lucky when we walked into Willingdon. Immediately we realised that this was where Mum should be. Our initial and subsequent contacts with Emma were so positive, with all aspects focused on Mum's wellbeing, care and future needs. Mum was welcomed into her new home in March, coming straight from hospital and hasn't looked back. She has everything she needs to live a happy, safe and varied life.
12 May 2025
My mother took up residence at Willingdon Park Manor care home at the end of January following an operation to repair a broken hip. The care home is lovely: she has a very nicely furnished en suite room with a small private patio. There is a small dining room near her room as well as an adjacent lounge both beautifully furnished. My mother eats lunch and supper in the dining room daily - 3 courses on offer at each meal. There is also a coffee lounge with newspapers and games where residents and guests can get barista coffees, pastries etc during the day. The care home employs an on site occupational therapist who has given my mother wonderful support in getting her mobile again. The care staff are attentive and respond quickly when my mother calls for assistance. They manage her medication and take her to hospital appointments. My sisters and I are happy that my mother is receiving such good care.
04 February 2025
A modern facility with beautiful furnishing and decor. Staff are very caring, and patient and encourage her to take part in activities. They have made my mother feel very welcome and cared for. After a few months she feels very much at home.
04 February 2025
I would not recommend Willingdon Park Manor thanks to the appalling level of care Mum received during her respite stay. The level of care was not of a high standard and was anything but attentive. There was no proactive care plan and the staff lacked training. Despite Mum's vulnerable state she was rarely checked before 10.30am and had to ask for everything including help to get up, have a shower (the showers flooded during use), get her bed made and laundry collected. Of particular concern was the mismanagement of a number of important clinical matters including confusion in the dispensing of Mum's medication necessitating multiple interventions by her family to ensure she received the correct tablets/doses and similar confusion in the handling of her medical paperwork. The home also failed to make an emergency same day GP appointment despite promising us this would be done. As a result we had to remove Mum from the home as we were so concerned about her safety and wellbeing.
17 January 2025
Willingdon Park Manor is an outstanding nursing home on every level in our experience. My father became a resident in May 2024 as we felt the facilities and approach to looking after someone with dementia were a world away from the care he was receiving at a nursing home nearby. From the very start, one of the wonderful care team made him her pet project and was determined to get him moving and engaging with things. My father was a very bright, commercial man with interests in history, world affairs and mountaineering. His dementia made him very frustrated and therefore he could be challenging to look after. None of this daunted the team - in fact it made him more interesting to them as they all sought to build a relationship with him and find things to engage him. When we reached his final weeks, the whole community at Willingdon Park wrapped their arms around us and him to ensure he had a peaceful and comfortable death, surrounded by love. We couldn't have asked for more.
07 November 2024
First class Carehome, well designed building, keen attention to safety and detail. Furnishings are pleasant and the outside garden area is also. The staff are very attentive, welcoming and provide great care for the residents.
07 November 2024
I would highly recommend Willingdon Park Manor. My mother has been cared for with respect and compassion by staff who always find time to listen and respond to residents' needs. Mum may not have chosen to use many of the luxuries available, such as the cocktail bar, cinema and massage treatments, but she and her visitors certainly enjoyed being served freshly baked scones or cakes with coffee every day in the cafe! Constructive feedback is actively asked for from residents and relatives, and Mum was pleased that there was a prompt response and resolution to an issue raised. Thank you to all at Willingdon Park Manor.
24 October 2024
My husband, who has dementia, came in the nursing home on 12th May this year. Since then, he has been very well looked after by all the staff, who are without exception, very kind and caring and treat him as an individual. His health is closely monitored and his bedroom and surroundings are very comfortable. He also enjoys using the reception area with its café, and weather permitting, sitting in the garden. My family and I feel very happy with the nursing home.
03 October 2024
My mother moved in at the end of August, coming from a care home where the level of social and personal care was not the best. We would visit her in the old place and nearly every day, she would be crying, distressed, and feeling isolated in her room. The first few days at Willingdon Park Manor were spent getting to know the team. Everyone, all of the staff on Mum's floor stopped in to introduce themselves as they walked past. Everyone. It's like a big family atmosphere. Now, when we visit, Mum is 'out and about', I'd say half of her day is spent socializing, taking part in an activity or having a meal in one of the dining areas. In the six weeks she has been there, she's got colour back in her cheeks, she laughs more than she cries (if she cries at all now), her nightmares have stopped and she has friends again. Add all of that to a place that is thoughtfully designed, beautifully decorated and with lovely nurses... we are more than impressed.
02 October 2024
My mum moved here in August from another home where her needs weren't being met. She's been here about 6 weeks and the transformation in her is amazing! She's a lot less anxious , she's being looked after so well and nothing is too much trouble for the staff. They're engaging with her and she's actually joining in and enjoying a lot of the activities which is a joy to see. I know that if I don't visit, she will have a good day with lovely people. All of the staff are really friendly and genuinely care about the residents and their families. The food is really excellent too and there are always fresh cakes and things in the cafe if you're peckish. There are two fabulous ladies that do her hair and nails each week, which is included in the fee. I've visited a lot of care homes in my time and this one is perfect in every way I can think of. I think everyone deserves to live somewhere like this if they're in care.
22 August 2024
This is a lovely care home and they provide everything my father needs. The staff are very friendly and approachable and keep me informed at all times. There are loads of activities for him to do to keep his mind active. I would highly recommend this home.
02 August 2024
I visted my friend each afternoon for a week whilst staying nearby. I was immediately impressed with the environment both inside and out, plus the facilities available. The staff seemed genuinely caring and I never got the impression that this was just a job to them. Equally as impressive was the care and concern afforded to me a visitor, when I became upset. This is a haven of all that anyone could ever need during challenging times.
24 June 2024
Finding the right home for a loved relative was made easy for us by the staff and facilities at Willingdon Park Manor. Experts have clearly been involved in the planning and construction of the home - the attention to detail in comfort, design, and finish is faultless and the staff is professional, warm, approachable, friendly, and caring. The home affords a) residents genuine sanctuary and b) visitors the immediate assurance that relatives are genuinely cared for and appreciated. On entering WPM for the first time our Mother did not want to leave and it is easy to see, sense, and understand why. Everything, literally everything has been thought of - from the garden and the planting, through to the lighting, the decor, the ambiance, and the surrounds - nothing is out of place or missing. Everything has a purpose and is provided for a reason. Summary: WPM is a genuine home for residents and their families - the perfect venue and environment to enjoy and celebrate later living.
24 June 2024
My dad had been at another local care home in Eastbourne where the standards have been slipping over recent months. We went to see Willingdon Park Manor together to see if he liked it, and he loved it and wanted to move in as soon as possible! He has only been there for 3 weeks at this stage, but he is incredibly happy, and said it is 'indescribably better' than the last place (a place which claims to be 'outstanding' but isn't). Willingdon Park Manor is absolutely beautiful, like a five-star hotel. It is stunningly decorated, and beautifully laid out, with wonderful facilities and services, amazing staff and thoughtful care. Dad says that the staff are brilliant, the food is excellent and beautifully presented, the environment is lovely, and the care is fantastic! The staff have been incredibly helpful, friendly and responsive, and the whole team could not be nicer. Overall, I give it 5/5 on every measure, and I can sleep easier at night now knowing Dad is happy and well looked after.