Hallmark Willingdon Park Manor

Kings Drive, Eastbourne BN22 0AB
Review Us
9.9 28 Reviews
  • Hallmark Willingdon Park Manor, Eastbourne
Located in the beautiful Ratton area of Eastbourne, Hallmark Willingdon Park Manor is a spectacular 85-bed luxury care home offering award-winning residential, nursing, dementia care. Within walking distance from Hampden Park train station and main bus routes, visiting families and friends are welcome to pop by anytime with the social Waterfront Café, stunning landscaped gardens and Victorian-style orangery to spend time in. With Hallmark All-Inclusive, residents can relax in comfort and convenience, knowing that every need is covered, right down to a weekly cut and blow-dry, manicure and even a favourite tipple.

Recognising that moving into a new home is a big change, Hallmark’s Relationship-Centred Care places you and your loved ones at the centre of all they do. If daily tasks start to feel more challenging, the in-house Occupational Therapist can support residents to build strength or find alternative ways to help continue living as independently as possible.

The doors of Willingdon Park Manor are always open for visiting friends and families to catch up over a coffee, enjoy a meal together in the Celebrations Room or to take part in one of the many entertaining activities. Pets are also welcome at Willingdon Park Manor where they do all they can to move fluffy friends in with residents.

Introducing The Residences – Senior Living Redefined.
For those looking for a little more independence, Hallmark offer Senior Living Redefined. This is a new approach to how residents can spend the next chapter of their life where independence is second nature and comfort, style, and community come together to create a haven to unwind in. The Residences are designed for those who want to spend their days their way, but always in effortless luxury. Providing beautiful living spaces, top-tier amenities, dedicated concierge, and personalised care for when a little extra assistance is needed.
Show Hallmark Willingdon Park Manor on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1810
  • Self-Funded Residential Dementia Care: from £1980
  • Self-Funded Nursing Care: from £2040

These prices are only a guideline, please contact Hallmark Willingdon Park Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ian Cole (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (79)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Parking

  • Parking available at the home.

Hallmark Willingdon Park Manor Reviews (28)

9.9

Hallmark Willingdon Park Manor has a Review Score of 9.9 (9.858) out of 10, based on 28 reviews in the last 2 years.
Over all time Hallmark Willingdon Park Manor has 28 reviews.

Overall Experience
  • 27
  • 0
  • 0
  • 0
  • 1
Date Published
  • 28
  • 8
  • 16
  • 28
  • 0
Reviewer Connection to Hallmark Willingdon Park Manor
  • 15
  • 8
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 1-20
Review from Sheila W (Respite Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience has been 100% brilliant .i have only been here a month , can't wait to return permanently and wish I didn't need to go home
The entire staff in every area are wonderful and go out of their way to help always happy and smiling.There are plenty of activities to join or not as you wish
, I have discovered my old knitting skills, and the food , well the food, what can I say , fresh and varied. Goodbye to my old convenience diet !. Willingdon is the Ritz of Care Homes , opened in April 24 , beautiful decor, and designer garden and patio
Willingdon is leading care homes into the future . I love it.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to leave a 5* review of our beautiful home. We are delighted that you enjoyed your stay with us and made the most of everything that we have to offer. We will be sure to pass on your comments to the wider team. You are very much missed by both the team and residents. we can't wait to welcome you back very soon! Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jason W (Son of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents moved into Willingdon Park Manor in February 2025.
Dad unfortunately passed away very quickly after moving in, however mum has been in the dementia community since then.
Staff were wonderful in the short time dad was there and helped mum settle in very quickly.
Nothing is too much
trouble for the staff here and everyone is so welcoming when we visit.
The activities for the residents are also well considered and varied.


We get regular updates on the app, personal updates when we visit and a phone call if there's anything significant we should know about.
Can't recommend highly enough.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We were honoured to have cared for your dad in his final days and to continue to support and care for your mum. Your positive feedback is invaluable to us, we will be sure to pass on your kind words to the wider team. Thank you

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident since March 2025.
I have one word - Excellent.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home, we're delighted that you chose us. You settled in straight away, embracing this next chapter of your life. We couldn't imagine Willingdon Park Manor without you in it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a first rate care home which has provided everything I could have hoped for for my mum, and more. She was dead against moving but, with worsening dementia, she really needed more support. The team dealt brilliantly with her difficult entry and I was immediately reassured that she would be well
looked after. Six weeks later I am just as satisfied with her care. She settled remarkably quickly and staff have made every effort (with great success) to engage her in activities. It is clear that she and other residents are treated as individuals and given as much independence as possible. Family are made to feel welcome during visits and communication with us has been excellent. The place and facilities are as impressive as the staff and - most importantly for me - although she doesn't really understand where she is, my mum is full of praise for both. She seems happy and this is amazing. Huge thanks to the team and I would highly recommend to others.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We appreciate what a difficult and stressful time it can be when moving a loved one in to care, especially if they are living with dementia. Our team are amazing at engaging residents and having to hand distraction techniques when needed. We are delighted at how well your mum has settled in to the Devonshire Community, making friends and attending activities. Your positive feedback are invaluable to us, we will be sure to pass on your kind words to the wider team. Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon W (Son of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very lucky to have been recommended Willingdon Park Manor by a family friend. Never easy having to make the step to put a relative, our mother is this case, into care but such a comfort to know she is so well cared for. The App used to update daily on activities and to share photos is a particular
comfort and enables you to be updated daily. Feels like you are walking into such a happy community when visiting.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We appreciate what a difficult and sometimes stressful time it can be when deciding on care options for a loved one. We are honoured that you have entrusted us to look after your mother. Your positive feedback is invaluable to us, we will be sure to pass on your kind words to the wider team.Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline P (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just returned home from extended respite care at Willingdon Park following a hip operation in Jan 2025. Being 97 years old she was somewhat anxious about her stay, but the friendly staff immediately put her at ease and she formed very good relationships with all.
The OT specialist
was absolutely amazing, if it wasn't for her my mother would not be as mobile as she now is. Her patience, kindness and communication was above and beyond.
The carers (both day and night) were extremely patient, caring and efficient. My mother never had to wait more than 3 minutes for a carer to assist when called (on average).
The home itself is modern, clean and the facilities are just like a 5 star hotel.
We were also extremely grateful to the wonderful Customer Relationship Manager, who went out of her way to welcome my mother and us. Her door was always open and she always took the time to discuss and action whatever our concerns or worries were.
Highly recommend.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We are delighted at the progress that your mother made, so much so that she was able to return home. The improvement in her mobility is down to the dedication and care or our amazing team. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your kinds words with the wider team Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The great improvement in Mum's quality of life and well-being since moving into Willingdon Park Manor has been immense. Which has obviously given the whole family a sense of well-being too.
Mum is strong and independent, but since she broke her leg in December, the physicality of completing everyday
tasks became impossible. The option of future living at home alone was out of the question.
So at 91 and with a broken leg, Mum and family set about finding a new home where she would be comfortable, safe and cared for.
It was daunting visiting and exploring different homes, but we really did strike lucky when we walked into Willingdon.
Immediately we realised that this was where Mum should be.
Our initial and subsequent contacts with Emma were so positive, with all aspects focused on Mum's wellbeing, care and future needs.
Mum was welcomed into her new home in March, coming straight from hospital and hasn't looked back. She has everything she needs to live a happy, safe and varied life.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave a 5* review of our beautiful home. We are delighted at how well your mum has settled in with us. Your mum's quality of life and significant improvement in her general health is down to the dedication of our team and your mum's desire to thrive in her new home. She really is a wonderful character, with a great sense of humour, who has already made a huge impact in our home. Your comments are very much appreciated, I will be sure to pass them on to the wider team. Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda S (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother took up residence at Willingdon Park Manor care home at the end of January following an operation to repair a broken hip. The care home is lovely: she has a very nicely furnished en suite room with a small private patio. There is a small dining room near her room as well as an adjacent lounge
both beautifully furnished. My mother eats lunch and supper in the dining room daily - 3 courses on offer at each meal. There is also a coffee lounge with newspapers and games where residents and guests can get barista coffees, pastries etc during the day.
The care home employs an on site occupational therapist who has given my mother wonderful support in getting her mobile again.
The care staff are attentive and respond quickly when my mother calls for assistance. They manage her medication and take her to hospital appointments.
My sisters and I are happy that my mother is receiving such good care.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We couldn't be happier to see how well your mum has settled in and the difference in her mobility. We will be sure to share your lovely words with the wider team. Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anton C (Son of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A modern facility with beautiful furnishing and decor. Staff are very caring, and patient and encourage her to take part in activities. They have made my mother feel very welcome and cared for. After a few months she feels very much at home.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We are delighted at how well your mother has settled. It's wonderful to see her in the cafe, enjoying a game of dominoes; she's rarely beaten! We will be sure to share your lovely words with the wider team. Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlotte L (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not recommend Willingdon Park Manor thanks to the appalling level of care Mum received during her respite stay. The level of care was not of a high standard and was anything but attentive. There was no proactive care plan and the staff lacked training. Despite Mum's vulnerable state she was
rarely checked before 10.30am and had to ask for everything including help to get up, have a shower (the showers flooded during use), get her bed made and laundry collected. Of particular concern was the mismanagement of a number of important clinical matters including confusion in the dispensing of Mum's medication necessitating multiple interventions by her family to ensure she received the correct tablets/doses and similar confusion in the handling of her medical paperwork. The home also failed to make an emergency same day GP appointment despite promising us this would be done. As a result we had to remove Mum from the home as we were so concerned about her safety and wellbeing.
Reply from Ian Cole, General Manager at Hallmark Willingdon Park Manor

Thank you for your feedback. We're truly sorry to hear your mother's stay didn't meet your expectations. Please rest assured that the wellbeing and safety of our residents are our highest priorities, and we're committed to addressing any concerns that arise. Your mother personally expressed her appreciation for the care she received and shared that her move was to be closer to friends who couldn't travel. We thoroughly reviewed the points raised and our investigation indicated most claims could not be substantiated. Regarding medication management, we strictly follow the prescriptions and medical guidance provided by GPs and hospital staff to ensure residents' safety and our records confirm that all protocols were followed. While we respect your family's decision not to proceed with the second stage of our complaints process, please do contact us directly if you wish to discuss your concerns further. We sincerely wish your mother happiness in her new home. Ian Cole, General Manager

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah M (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willingdon Park Manor is an outstanding nursing home on every level in our experience. My father became a resident in May 2024 as we felt the facilities and approach to looking after someone with dementia were a world away from the care he was receiving at a nursing home nearby.
From the very start,
one of the wonderful care team made him her pet project and was determined to get him moving and engaging with things. My father was a very bright, commercial man with interests in history, world affairs and mountaineering. His dementia made him very frustrated and therefore he could be challenging to look after. None of this daunted the team - in fact it made him more interesting to them as they all sought to build a relationship with him and find things to engage him.
When we reached his final weeks, the whole community at Willingdon Park wrapped their arms around us and him to ensure he had a peaceful and comfortable death, surrounded by love. We couldn't have asked for more.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We were honoured to be able to care for your father and give him the peaceful and dignified passing that he deserved. He is dearly missed by the team. We will be sure to share your lovely words with the wider team. Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edward M (Son of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class Carehome, well designed building, keen attention to safety and detail. Furnishings are pleasant and the outside garden area is also.
The staff are very attentive, welcoming and provide great care for the residents.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave a 5* review of our beautiful home. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your lovely words with the wider team. Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Willingdon Park Manor. My mother has been cared for with respect and compassion by staff who always find time to listen and respond to residents' needs. Mum may not have chosen to use many of the luxuries available, such as the cocktail bar, cinema and massage treatments, but
she and her visitors certainly enjoyed being served freshly baked scones or cakes with coffee every day in the cafe!
Constructive feedback is actively asked for from residents and relatives, and Mum was pleased that there was a prompt response and resolution to an issue raised. Thank you to all at Willingdon Park Manor.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave a review of our beautiful home. Feedback from yourself and your mother is invaluable to us, such positive words are a real boost to our team's morale. We work hard to ensure that any constructive feedback is taken onboard, allowing us to improve our service and facilities. We will be sure to share your lovely words with the wider team. Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rowena M (Wife of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, who has dementia, came in the nursing home on 12th May this year. Since then, he has been very well looked after by all the staff, who are without exception, very kind and caring and treat him as an individual. His health is closely monitored and his bedroom and surroundings are very comfortable.
He also enjoys using the reception area with its café, and weather permitting, sitting in the garden. My family and I feel very happy with the nursing home.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for your kind words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your lovely words with the wider team. Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen C (Son of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in at the end of August, coming from a care home where the level of social and personal care was not the best.
We would visit her in the old place and nearly every day, she would be crying, distressed, and feeling isolated in her room.
The first few days at Willingdon Park Manor were
spent getting to know the team. Everyone, all of the staff on Mum's floor stopped in to introduce themselves as they walked past. Everyone. It's like a big family atmosphere.
Now, when we visit, Mum is 'out and about', I'd say half of her day is spent socializing, taking part in an activity or having a meal in one of the dining areas.
In the six weeks she has been there, she's got colour back in her cheeks, she laughs more than she cries (if she cries at all now), her nightmares have stopped and she has friends again.
Add all of that to a place that is thoughtfully designed, beautifully decorated and with lovely nurses... we are more than impressed.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We couldn't be happier to see how well your mum has settled in. Not only does she enjoy participating in the activities, she's also a weekly visitor to the hair salon. To know that her stresses and worries are less, is all we could ask for. We will be sure to share your lovely words with the wider team. Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth B (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved here in August from another home where her needs weren't being met.
She's been here about 6 weeks and the transformation in her is amazing!
She's a lot less anxious , she's being looked after so well and nothing is too much trouble for the staff. They're engaging with her and she's actually
joining in and enjoying a lot of the activities which is a joy to see. I know that if I don't visit, she will have a good day with lovely people.
All of the staff are really friendly and genuinely care about the residents and their families.
The food is really excellent too and there are always fresh cakes and things in the cafe if you're peckish. There are two fabulous ladies that do her hair and nails each week, which is included in the fee.
I've visited a lot of care homes in my time and this one is perfect in every way I can think of.
I think everyone deserves to live somewhere like this if they're in care.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to view our beautiful home and leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We're delighted to see the change in your mum since moving in, and it's wonderful to see her engage in activities with other residents. Thank you once again for your kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue B (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely care home and they provide everything my father needs. The staff are very friendly and approachable and keep me informed at all times. There are loads of activities for him to do to keep his mind active. I would highly recommend this home.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave your five-star review of our home. We are delighted that your father has settled and enjoys attending the varied activities that we offer. Your feedback is appreciated, it allows us to pass it on to the rest of the team and acknowledge the great work that they do. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Friend of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visted my friend each afternoon for a week whilst staying nearby. I was immediately impressed with the environment both inside and out, plus the facilities available. The staff seemed genuinely caring and I never got the impression that this was just a job to them.
Equally as impressive was the care
and concern afforded to me a visitor, when I became upset. This is a haven of all that anyone could ever need during challenging times.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We understand what can sometimes be a difficult time for all concerned when a family member or close friend moves into care. Our home is a much-needed sanctuary for people to come together, enabling them to make more fond memories. Your feedback is of great importance to us, and we will be sure to share it with our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mathew J (Son of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding the right home for a loved relative was made easy for us by the staff and facilities at Willingdon Park Manor.
Experts have clearly been involved in the planning and construction of the home - the attention to detail in comfort, design, and finish is faultless and the staff is professional,
warm, approachable, friendly, and caring.
The home affords a) residents genuine sanctuary and b) visitors the immediate assurance that relatives are genuinely cared for and appreciated.
On entering WPM for the first time our Mother did not want to leave and it is easy to see, sense, and understand why.
Everything, literally everything has been thought of - from the garden and the planting, through to the lighting, the decor, the ambiance, and the surrounds - nothing is out of place or missing. Everything has a purpose and is provided for a reason.
Summary: WPM is a genuine home for residents and their families - the perfect venue and environment to enjoy and celebrate later living.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home, and for such lovely words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to pass it on to everyone. We know what a stressful, and emotional time this was for you and your family, and we are honoured that you chose us to take care of your loved one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison B (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had been at another local care home in Eastbourne where the standards have been slipping over recent months. We went to see Willingdon Park Manor together to see if he liked it, and he loved it and wanted to move in as soon as possible!
He has only been there for 3 weeks at this stage, but he
is incredibly happy, and said it is 'indescribably better' than the last place (a place which claims to be 'outstanding' but isn't).
Willingdon Park Manor is absolutely beautiful, like a five-star hotel. It is stunningly decorated, and beautifully laid out, with wonderful facilities and services, amazing staff and thoughtful care.
Dad says that the staff are brilliant, the food is excellent and beautifully presented, the environment is lovely, and the care is fantastic!
The staff have been incredibly helpful, friendly and responsive, and the whole team could not be nicer.
Overall, I give it 5/5 on every measure, and I can sleep easier at night now knowing Dad is happy and well looked after.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and to share your five-star review. We really value feedback, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as they join our family. We are thrilled that you and your dad chose us as his home and delighted that he is already settled and happy. Your lovely words serve as a testament to the dedication and hard work of our team, who strive to provide the best possible care to everyone. We will be sure to share your feedback with our team members.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Hallmark Willingdon Park Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Hallmark Willingdon Park Manor is calculated as follows: ( (308 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 330 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Willingdon Park Manor is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (20)

Meet the Team (2)

Ian

Ian Cole

Job Title: General Manager Joined: 2013

I am incredibly proud to be the General Manager for Hallmark Care Homes’ amazing new home, Willingdon Park Manor. I have worked in adult social care for fifteen years, during which time I achieved an Outstanding rating for an Acquired Brain Injuries home in Eastbourne. I have been at Hallmark Care Homes for nine years, where my most recent role was General Manager at our Brighton care home, Maycroft Manor.


Willingdon Park Manor is a beautiful 85-bed home, which is being built with the latest award-winning design innovations that Hallmark Care Homes has been recognised for. The team and I are so proud to be part of this amazing project and cannot wait to show everyone this amazing home.

Emma

Emma Jennings

Job Title: Customer Relationship Manager Joined: 2019

I have been supporting families in their search for care for the past 11 years and joined the Hallmark Care Homes team 4 years ago.
No two days are the same for me and that's what I love about my job. My role is to support and guide prospective residents and their families through what can be a stressful and emotional time.
I am privileged to be part of the Willingdon Park Manor Team, and I can't wait to show you around our beautiful home soon.

Frequently Asked Questions about Hallmark Willingdon Park Manor

What types of Care is Hallmark Willingdon Park Manor registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Willingdon Park Manor have?

There are 79 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Willingdon Park Manor?

Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Willingdon Park Manor to the centre of Eastbourne?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Willingdon Park Manor to verify any information. View our terms and conditions. Hallmark Willingdon Park Manor has an Enhanced Service - more info.