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Hallmark Willingdon Park Manor

Kings Drive, Eastbourne, East Sussex BN22 0AB
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Hallmark Willingdon Park Manor, Eastbourne
Hallmark Willingdon Park Manor, Eastbourne
Hallmark Willingdon Park Manor, Eastbourne

Located in the beautiful Ratton area of Eastbourne, Hallmark Willingdon Park Manor is a spectacular 85-bed luxury care home offering award-winning residential, nursing, dementia care. Within walking distance from Hampden Park train station and main bus routes, visiting families and friends are welcome to pop by anytime with the social Waterfront Café, stunning landscaped gardens and Victorian-style orangery to spend time in. With Hallmark All-Inclusive, residents can relax in comfort...  

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Care Provided by Hallmark Willingdon Park Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650N/A
Residential Dementia CareFrom £1,650N/A
Nursing CareFrom £1,989N/A

Contact Hallmark Willingdon Park Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Andrea Bromley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (79)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Parking

  • Parking available at the home.

Hallmark Willingdon Park Manor Reviews (41)

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9.9

Hallmark Willingdon Park Manor has a Review Score of 9.9 (9.860) out of 10, based on 29 reviews in the last 2 years. Over all time Hallmark Willingdon Park Manor has 41 reviews.

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Review from J B (Daughter of Resident) published on 21 May 2025 Submitted via Website
Overall Experience
The great improvement in Mum's quality of life and well-being since moving into Willingdon Park Manor has been immense. Which has obviously given the whole family a sense of well-being too.
Mum is strong and independent, but since she broke her leg in December, the physicality of completing everyday tasks became impossible. The option of future living at home alone was out of the question.
So at 91 and with a broken leg, Mum and family set about finding a new home where she would be comfortable, safe and cared for.
It was daunting visiting and exploring different homes, but we really did strike lucky when we walked into Willingdon.
Immediately we realised that this was where Mum should be.
Our initial and subsequent contacts with Emma were so positive, with all aspects focused on Mum's wellbeing, care and future needs.

Mum was welcomed into her new home in March, coming straight from hospital and hasn't looked back. She has everything she needs to live a happy, safe and varied life.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave a 5* review of our beautiful home. We are delighted at how well your mum has settled in with us. Your mum's quality of life and significant improvement in her general health is down to the dedication of our team and your mum's desire to thrive in her new home....  

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Review from Linda S (Daughter of Resident) published on 12 May 2025 Submitted via Website
Overall Experience
My mother took up residence at Willingdon Park Manor care home at the end of January following an operation to repair a broken hip. The care home is lovely: she has a very nicely furnished en suite room with a small private patio. There is a small dining room near her room as well as an adjacent lounge both beautifully furnished. My mother eats lunch and supper in the dining room daily - 3 courses on offer at each meal. There is also a coffee lounge with newspapers and games where residents and guests can get barista coffees, pastries etc during the day.
The care home employs an on site occupational therapist who has given my mother wonderful support in getting her mobile again.
The care staff are attentive and respond quickly when my mother calls for assistance. They manage her medication and take her to hospital appointments.

My sisters and I are happy that my mother is receiving such good care.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We couldn't be happier to see how well your mum has settled in and the difference in her mobility. We will be sure to share your lovely words with the wider team. Thank you once again.

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Review from Anton C (Son of Resident) published on 4 February 2025 Submitted via Website
Overall Experience

A modern facility with beautiful furnishing and decor. Staff are very caring, and patient and encourage her to take part in activities. They have made my mother feel very welcome and cared for. After a few months she feels very much at home.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We are delighted at how well your mother has settled. It's wonderful to see her in the cafe, enjoying a game...  

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Review from Charlotte L (Daughter of Resident) published on 4 February 2025 Submitted via Website
Overall Experience

I would not recommend Willingdon Park Manor thanks to the appalling level of care Mum received during her respite stay. The level of care was not of a high standard and was anything but attentive. There was no proactive care plan and the staff lacked training. Despite Mum's vulnerable state she was rarely checked before 10.30am and had to ask for everything including help to get up, have a shower (the showers flooded during use), get her bed made and laundry collected. Of particular concern was the mismanagement of a number of important clinical matters including confusion in the dispensing of Mum's medication necessitating multiple interventions by her family to ensure she received the correct tablets/doses and similar confusion in the handling of her medical paperwork. The home also failed to make an emergency same day GP appointment despite promising us this would be done. As a result we had to remove Mum from the home as we were so concerned about her safety and wellbeing.

Reply from Ian Cole, General Manager at Hallmark Willingdon Park Manor

Thank you for your feedback. We're truly sorry to hear your mother's stay didn't meet your expectations. Please rest assured that the wellbeing and safety of our residents are our highest priorities, and we're committed to addressing any concerns that arise. Your mother personally expressed her...  

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Review from Sarah M (Daughter of Resident) published on 17 January 2025 Submitted via Website
Overall Experience
Willingdon Park Manor is an outstanding nursing home on every level in our experience. My father became a resident in May 2024 as we felt the facilities and approach to looking after someone with dementia were a world away from the care he was receiving at a nursing home nearby.
From the very start, one of the wonderful care team made him her pet project and was determined to get him moving and engaging with things. My father was a very bright, commercial man with interests in history, world affairs and mountaineering. His dementia made him very frustrated and therefore he could be challenging to look after. None of this daunted the team - in fact it made him more interesting to them as they all sought to build a relationship with him and find things to engage him.

When we reached his final weeks, the whole community at Willingdon Park wrapped their arms around us and him to ensure he had a peaceful and comfortable death, surrounded by love. We couldn't have asked for more.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We were honoured to be able to care for your father and give him the peaceful and dignified passing that he...  

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Review from Edward M (Son of Resident) published on 7 November 2024 Submitted via Website
Overall Experience
First class Carehome, well designed building, keen attention to safety and detail. Furnishings are pleasant and the outside garden area is also.

The staff are very attentive, welcoming and provide great care for the residents.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave a 5* review of our beautiful home. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your lovely words with the wider team. Thank you once again.

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Review from Rowena M (Wife of Resident) published on 24 October 2024 Submitted via Postal Card
Overall Experience

My husband, who has dementia, came in the nursing home on 12th May this year. Since then, he has been very well looked after by all the staff, who are without exception, very kind and caring and treat him as an individual. His health is closely monitored and his bedroom and surroundings are very comfortable. He also enjoys using the reception area with its café, and weather permitting, sitting in the garden. My family and I feel very happy with the nursing home.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for your kind words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your lovely words with the wider team. Thank you once again.

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Review from Stephen C (Son of Resident) published on 3 October 2024 Submitted via Website
Overall Experience
My mother moved in at the end of August, coming from a care home where the level of social and personal care was not the best.
We would visit her in the old place and nearly every day, she would be crying, distressed, and feeling isolated in her room.
The first few days at Willingdon Park Manor were spent getting to know the team. Everyone, all of the staff on Mum's floor stopped in to introduce themselves as they walked past. Everyone. It's like a big family atmosphere.
Now, when we visit, Mum is 'out and about', I'd say half of her day is spent socializing, taking part in an activity or having a meal in one of the dining areas.
In the six weeks she has been there, she's got colour back in her cheeks, she laughs more than she cries (if she cries at all now), her nightmares have stopped and she has friends again.

Add all of that to a place that is thoughtfully designed, beautifully decorated and with lovely nurses... we are more than impressed.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We couldn't be happier to see how well your mum has settled in. Not only does she enjoy participating in the...  

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Review from Ruth B (Daughter of Resident) published on 2 October 2024 Submitted via Website
Overall Experience
My mum moved here in August from another home where her needs weren't being met.
She's been here about 6 weeks and the transformation in her is amazing!
She's a lot less anxious , she's being looked after so well and nothing is too much trouble for the staff. They're engaging with her and she's actually joining in and enjoying a lot of the activities which is a joy to see. I know that if I don't visit, she will have a good day with lovely people.
All of the staff are really friendly and genuinely care about the residents and their families.
The food is really excellent too and there are always fresh cakes and things in the cafe if you're peckish. There are two fabulous ladies that do her hair and nails each week, which is included in the fee.
I've visited a lot of care homes in my time and this one is perfect in every way I can think of.

I think everyone deserves to live somewhere like this if they're in care.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to view our beautiful home and leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We're delighted to see the change in your mum since moving in, and it's wonderful to see her engage in activities with other residents. Thank you once again for your kind words.

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Review from Sue B (Daughter of Resident) published on 22 August 2024 Submitted via Website
Overall Experience

This is a lovely care home and they provide everything my father needs. The staff are very friendly and approachable and keep me informed at all times. There are loads of activities for him to do to keep his mind active. I would highly recommend this home.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave your five-star review of our home. We are delighted that your father has settled and enjoys attending the varied activities that we offer. Your feedback is appreciated, it allows us to pass it on to the rest of the team and acknowledge the great work that they do. Thank you.

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Review from J R (Friend of Resident) published on 2 August 2024 Submitted via Postal Card
Overall Experience
I visted my friend each afternoon for a week whilst staying nearby. I was immediately impressed with the environment both inside and out, plus the facilities available. The staff seemed genuinely caring and I never got the impression that this was just a job to them.

Equally as impressive was the care and concern afforded to me a visitor, when I became upset. This is a haven of all that anyone could ever need during challenging times.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We understand what can sometimes be a difficult time for all concerned when a family member or close friend moves into care. Our home is a much-needed sanctuary for people to come together, enabling them to make more fond memories. Your feedback is of great importance to us, and we will be sure to share it with our team.

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Review from Mathew J (Son of Resident) published on 24 June 2024 Submitted via Website
Overall Experience
Finding the right home for a loved relative was made easy for us by the staff and facilities at Willingdon Park Manor.
Experts have clearly been involved in the planning and construction of the home - the attention to detail in comfort, design, and finish is faultless and the staff is professional, warm, approachable, friendly, and caring.
The home affords a) residents genuine sanctuary and b) visitors the immediate assurance that relatives are genuinely cared for and appreciated.
On entering WPM for the first time our Mother did not want to leave and it is easy to see, sense, and understand why.
Everything, literally everything has been thought of - from the garden and the planting, through to the lighting, the decor, the ambiance, and the surrounds - nothing is out of place or missing. Everything has a purpose and is provided for a reason.

Summary: WPM is a genuine home for residents and their families - the perfect venue and environment to enjoy and celebrate later living.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home, and for such lovely words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to pass it on to everyone. We know what a stressful, and emotional time this was for you and your family, and we are honoured that you chose us to take care of your loved one.

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Review from Alison B (Daughter of Resident) published on 24 June 2024 Submitted via Website
Overall Experience
My dad had been at another local care home in Eastbourne where the standards have been slipping over recent months. We went to see Willingdon Park Manor together to see if he liked it, and he loved it and wanted to move in as soon as possible!
He has only been there for 3 weeks at this stage, but he is incredibly happy, and said it is 'indescribably better' than the last place (a place which claims to be 'outstanding' but isn't).
Willingdon Park Manor is absolutely beautiful, like a five-star hotel. It is stunningly decorated, and beautifully laid out, with wonderful facilities and services, amazing staff and thoughtful care.
Dad says that the staff are brilliant, the food is excellent and beautifully presented, the environment is lovely, and the care is fantastic!
The staff have been incredibly helpful, friendly and responsive, and the whole team could not be nicer.

Overall, I give it 5/5 on every measure, and I can sleep easier at night now knowing Dad is happy and well looked after.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and to share your five-star review. We really value feedback, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as they join our family. We are thrilled that you and your dad...  

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Review from K F (Daughter of Resident) published on 21 June 2024 Submitted via Website
Overall Experience

The staff at Willingdon Park Manor work hard to ensure residents and their families feel welcome, comfortable and at home. The home offers generous hospitality to families. They are good at fostering a sense of community - my father and I were offered the use of the cinema to enjoy a high-profile sporting event! They go out of their way to have on hand favourite branded foods, identify established routines, maintain said routines and offer a friendly face at all times.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home, and for your kind words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to pass it on to everyone. With our relationship-centred care approach and with your family's...  

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Review from L B (Daughter of Resident) published on 21 June 2024 Submitted via Website
Overall Experience

Willingdon Park Manor rescued us. Any teething problems are listened to with respect and care and I feel we are part of the team trying to help Dad settle in. No home is perfect but all the team are trying their best to make it so.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We understand what a stressful and emotional time this was for you and your father. With our approach to relationship-centred care and your family's input and support, we have now worked through those initial teething problems and worries....  

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Review from Wendy F (Daughter of Resident) published on 6 June 2024 Submitted via Website
Overall Experience
I needed a Care Home with an immediate vacancy where my mum would be safe, comfortable, well cared for and happy.
Willingdon Park Manor is decorated and furnished to a very high standard but maintains a homely feel. The bedrooms, the great variety of indoor shared areas and the gardens are beautiful. The staff team is friendly, welcoming, knowledgeable, passionate about what they do, proud to be part of the team and treat everyone with dignity and respect.
After 20+ years of living alone and being fiercely independent, Mum was a little slow to settle in. They understood this and reassured her and spoke with me to see if together we could find ways to help her adjust. She is now safe, comfortable, well cared for, happy and loving life, having her hair and nails done every week, participating in the activities arranged every day and enjoying the excellent food and varied and imaginative menus.

Willingdon Park Manor and the team are amazing and I cannot recommend this home highly enough.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our home. Your feedback is invaluable to us, such positive words are a real boost to our teams morale. We will be sure to pass it on to everyone. We know what a stressful, and sometimes upsetting time this can be for both the resident and their...  

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Review from V T (Daughter of Resident) published on 6 June 2024 Submitted via Website
Overall Experience
The transition of Mum moving into the home has been very smooth, Mum gets involved with a variety of activities and so much to explore. It's very flexible.
The care given to Mum is great.
The experience so far has been outstanding. Staff are all very friendly and nothing is too much trouble.

I would recommend this home to anyone.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our home. Your feedback and kind words are invaluable to our team, we will ensure that they are passed on. It's been wonderful watching your mum build new friendships and participate in activities. Knowing what a huge move this was for her, we are delighted at how well she has settled. Thank you.

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Review from Paul P (Son of Resident) published on 6 June 2024 Submitted via Website
Overall Experience

The care, facilities, accommodation and staff are all excellent. The staff were very understanding during the admission process, and whilst my mum has only been at the home for a month or so, the care provided has been excellent, with a wide range of social activities.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our home. Your kind words are a real boost to our team's morale, we will be sure to pass them on to everyone. It's wonderful to see your mum establishing new friendships and participating in daily activities. Her weekly trip to the salon, to have her hair and nails done, never goes unnoticed. Many thanks once again.

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Review from Sandra G (Daughter of Resident) published on 29 May 2024 Submitted via Website
Overall Experience

Staff have been extremely welcoming and the transition of Mum moving in has been very smooth. There are so many different areas to explore and activities for Mum to get involved with, she seems so happy there.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to share your five-star review. We really value feedback, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as they join our family. We are thrilled that your mum is settling and making new friends and...  

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Review from Ian P (Son of Resident) published on 24 May 2024 Submitted via Website
Overall Experience

I have found all aspects of the home and staff excellent, both in terms of flexibility in accommodating my mums admission and her subsequent care and wellbeing. Our overall experience thus far has been outstanding. All the staff are very friendly and nothing seems too much trouble for the residents, family and friends etc. I would not hesitate to recommend this home to anyone.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to share your five-star review of your recent experience with us. We are delighted to hear that it has been a positive one. We really value feedback, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 May 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 September 2026

Please contact the home for current vacancies

News (0) & Events (1)

News

There are no news items for Hallmark Willingdon Park Manor.

Upcoming Events

Awards / Recognitions (21)

Accreditations

There are no accreditations posted yet for Hallmark Willingdon Park Manor.

Meet the Team (2)

Andrea Bromley
Andrea BromleyJob Title General Manager

I am incredibly proud to be the General Manager for Hallmark Care Homes’ amazing new home, Willingdon Park Manor.

I have worked within Health and Social Care and Education for most of my adult life. I have always been dedicated to supporting teams to feel valued, empowered, and equipped to provide exceptional care, ultimately ensuring that every person in our care lives a fulfilling and happy life.

Seeing a simple smile, friendship, trust, and empathetic kindness to residents, their families, and each other makes every day a special one to be part of.

Emma Jennings
Emma JenningsJob Title Customer Relationship ManagerJoined 2019

I have worked as a Customer Relationship Manager in the Care Sector for the past 11 years, and I couldn’t think of a job that I would rather be doing. I am delighted to be the Customer Relationship Manager of Willingdon Park Manor, Hallmark’s newest home.

My role is to be that guide for those looking at care settings, help with any questions; building that relationship along the way. So if a decision is made to move into our lovely home, it will be smooth and welcoming. It can be a stressful time for all concerned, and if I can be that sounding board to ease their worries, then part of my job is done.

I look forward to welcoming you to our beautiful home and showing you our amazing facilities.

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