- UK Care Homes Search
- Care Homes in England
- Care Homes in South East England
- Care Homes in East Sussex
- Care Homes in Eastbourne Area
- Care Homes in Eastbourne
- Hallmark Willingdon Park Manor care home







Located in the beautiful Ratton area of Eastbourne, Hallmark Willingdon Park Manor is a spectacular 85-bed luxury care home offering award-winning residential, nursing, dementia care. Within walking distance from Hampden Park train station and main bus routes, visiting families and friends are welcome to pop by anytime with the social Waterfront Café, stunning landscaped gardens and Victorian-style orangery to spend time in. With Hallmark All-Inclusive, residents can relax in comfort...
Care Provided by Hallmark Willingdon Park Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hallmark Willingdon Park Manor for full pricing details and T&Cs.
Contact Hallmark Willingdon Park Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Andrea Bromley (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2024
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (79)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (79)
- Couples/Companion Rooms with ensuite Wet Room (3)
Parking
- Parking available at the home.
Hallmark Willingdon Park Manor Reviews (41)
Hallmark Willingdon Park Manor has a Review Score of 9.9 (9.860) out of 10, based on 29 reviews in the last 2 years.
Over all time Hallmark Willingdon Park Manor has 41 reviews.
Mum is strong and independent, but since she broke her leg in December, the physicality of completing everyday tasks became impossible. The option of future living at home alone was out of the question.
So at 91 and with a broken leg, Mum and family set about finding a new home where she would be comfortable, safe and cared for.
It was daunting visiting and exploring different homes, but we really did strike lucky when we walked into Willingdon.
Immediately we realised that this was where Mum should be.
Our initial and subsequent contacts with Emma were so positive, with all aspects focused on Mum's wellbeing, care and future needs.
Mum was welcomed into her new home in March, coming straight from hospital and hasn't looked back. She has everything she needs to live a happy, safe and varied life.
Thank you for taking the time to leave a 5* review of our beautiful home. We are delighted at how well your mum has settled in with us. Your mum's quality of life and significant improvement in her general health is down to the dedication of our team and your mum's desire to thrive in her new home....
The care home employs an on site occupational therapist who has given my mother wonderful support in getting her mobile again.
The care staff are attentive and respond quickly when my mother calls for assistance. They manage her medication and take her to hospital appointments.
My sisters and I are happy that my mother is receiving such good care.
Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We couldn't be happier to see how well your mum has settled in and the difference in her mobility. We will be sure to share your lovely words with the wider team. Thank you once again.
A modern facility with beautiful furnishing and decor. Staff are very caring, and patient and encourage her to take part in activities. They have made my mother feel very welcome and cared for. After a few months she feels very much at home.
Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We are delighted at how well your mother has settled. It's wonderful to see her in the cafe, enjoying a game...
I would not recommend Willingdon Park Manor thanks to the appalling level of care Mum received during her respite stay. The level of care was not of a high standard and was anything but attentive. There was no proactive care plan and the staff lacked training. Despite Mum's vulnerable state she was rarely checked before 10.30am and had to ask for everything including help to get up, have a shower (the showers flooded during use), get her bed made and laundry collected. Of particular concern was the mismanagement of a number of important clinical matters including confusion in the dispensing of Mum's medication necessitating multiple interventions by her family to ensure she received the correct tablets/doses and similar confusion in the handling of her medical paperwork. The home also failed to make an emergency same day GP appointment despite promising us this would be done. As a result we had to remove Mum from the home as we were so concerned about her safety and wellbeing.
Thank you for your feedback. We're truly sorry to hear your mother's stay didn't meet your expectations. Please rest assured that the wellbeing and safety of our residents are our highest priorities, and we're committed to addressing any concerns that arise. Your mother personally expressed her...
From the very start, one of the wonderful care team made him her pet project and was determined to get him moving and engaging with things. My father was a very bright, commercial man with interests in history, world affairs and mountaineering. His dementia made him very frustrated and therefore he could be challenging to look after. None of this daunted the team - in fact it made him more interesting to them as they all sought to build a relationship with him and find things to engage him.
When we reached his final weeks, the whole community at Willingdon Park wrapped their arms around us and him to ensure he had a peaceful and comfortable death, surrounded by love. We couldn't have asked for more.
Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We were honoured to be able to care for your father and give him the peaceful and dignified passing that he...
The staff are very attentive, welcoming and provide great care for the residents.
Thank you for taking the time to leave a 5* review of our beautiful home. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your lovely words with the wider team. Thank you once again.
My husband, who has dementia, came in the nursing home on 12th May this year. Since then, he has been very well looked after by all the staff, who are without exception, very kind and caring and treat him as an individual. His health is closely monitored and his bedroom and surroundings are very comfortable. He also enjoys using the reception area with its café, and weather permitting, sitting in the garden. My family and I feel very happy with the nursing home.
Thank you so much for taking the time to review our beautiful home and for your kind words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your lovely words with the wider team. Thank you once again.
We would visit her in the old place and nearly every day, she would be crying, distressed, and feeling isolated in her room.
The first few days at Willingdon Park Manor were spent getting to know the team. Everyone, all of the staff on Mum's floor stopped in to introduce themselves as they walked past. Everyone. It's like a big family atmosphere.
Now, when we visit, Mum is 'out and about', I'd say half of her day is spent socializing, taking part in an activity or having a meal in one of the dining areas.
In the six weeks she has been there, she's got colour back in her cheeks, she laughs more than she cries (if she cries at all now), her nightmares have stopped and she has friends again.
Add all of that to a place that is thoughtfully designed, beautifully decorated and with lovely nurses... we are more than impressed.
Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We couldn't be happier to see how well your mum has settled in. Not only does she enjoy participating in the...
She's been here about 6 weeks and the transformation in her is amazing!
She's a lot less anxious , she's being looked after so well and nothing is too much trouble for the staff. They're engaging with her and she's actually joining in and enjoying a lot of the activities which is a joy to see. I know that if I don't visit, she will have a good day with lovely people.
All of the staff are really friendly and genuinely care about the residents and their families.
The food is really excellent too and there are always fresh cakes and things in the cafe if you're peckish. There are two fabulous ladies that do her hair and nails each week, which is included in the fee.
I've visited a lot of care homes in my time and this one is perfect in every way I can think of.
I think everyone deserves to live somewhere like this if they're in care.
Thank you so much for taking the time to view our beautiful home and leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We're delighted to see the change in your mum since moving in, and it's wonderful to see her engage in activities with other residents. Thank you once again for your kind words.
This is a lovely care home and they provide everything my father needs. The staff are very friendly and approachable and keep me informed at all times. There are loads of activities for him to do to keep his mind active. I would highly recommend this home.
Thank you for taking the time to leave your five-star review of our home. We are delighted that your father has settled and enjoys attending the varied activities that we offer. Your feedback is appreciated, it allows us to pass it on to the rest of the team and acknowledge the great work that they do. Thank you.
Equally as impressive was the care and concern afforded to me a visitor, when I became upset. This is a haven of all that anyone could ever need during challenging times.
Thank you for taking the time to review our beautiful home. We understand what can sometimes be a difficult time for all concerned when a family member or close friend moves into care. Our home is a much-needed sanctuary for people to come together, enabling them to make more fond memories. Your feedback is of great importance to us, and we will be sure to share it with our team.
Experts have clearly been involved in the planning and construction of the home - the attention to detail in comfort, design, and finish is faultless and the staff is professional, warm, approachable, friendly, and caring.
The home affords a) residents genuine sanctuary and b) visitors the immediate assurance that relatives are genuinely cared for and appreciated.
On entering WPM for the first time our Mother did not want to leave and it is easy to see, sense, and understand why.
Everything, literally everything has been thought of - from the garden and the planting, through to the lighting, the decor, the ambiance, and the surrounds - nothing is out of place or missing. Everything has a purpose and is provided for a reason.
Summary: WPM is a genuine home for residents and their families - the perfect venue and environment to enjoy and celebrate later living.
Thank you so much for taking the time to review our beautiful home, and for such lovely words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to pass it on to everyone. We know what a stressful, and emotional time this was for you and your family, and we are honoured that you chose us to take care of your loved one.
He has only been there for 3 weeks at this stage, but he is incredibly happy, and said it is 'indescribably better' than the last place (a place which claims to be 'outstanding' but isn't).
Willingdon Park Manor is absolutely beautiful, like a five-star hotel. It is stunningly decorated, and beautifully laid out, with wonderful facilities and services, amazing staff and thoughtful care.
Dad says that the staff are brilliant, the food is excellent and beautifully presented, the environment is lovely, and the care is fantastic!
The staff have been incredibly helpful, friendly and responsive, and the whole team could not be nicer.
Overall, I give it 5/5 on every measure, and I can sleep easier at night now knowing Dad is happy and well looked after.
Thank you so much for taking the time to review our beautiful home and to share your five-star review. We really value feedback, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as they join our family. We are thrilled that you and your dad...
The staff at Willingdon Park Manor work hard to ensure residents and their families feel welcome, comfortable and at home. The home offers generous hospitality to families. They are good at fostering a sense of community - my father and I were offered the use of the cinema to enjoy a high-profile sporting event! They go out of their way to have on hand favourite branded foods, identify established routines, maintain said routines and offer a friendly face at all times.
Thank you so much for taking the time to review our beautiful home, and for your kind words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to pass it on to everyone. With our relationship-centred care approach and with your family's...
Willingdon Park Manor rescued us. Any teething problems are listened to with respect and care and I feel we are part of the team trying to help Dad settle in. No home is perfect but all the team are trying their best to make it so.
Thank you for taking the time to review our beautiful home. We understand what a stressful and emotional time this was for you and your father. With our approach to relationship-centred care and your family's input and support, we have now worked through those initial teething problems and worries....
Willingdon Park Manor is decorated and furnished to a very high standard but maintains a homely feel. The bedrooms, the great variety of indoor shared areas and the gardens are beautiful. The staff team is friendly, welcoming, knowledgeable, passionate about what they do, proud to be part of the team and treat everyone with dignity and respect.
After 20+ years of living alone and being fiercely independent, Mum was a little slow to settle in. They understood this and reassured her and spoke with me to see if together we could find ways to help her adjust. She is now safe, comfortable, well cared for, happy and loving life, having her hair and nails done every week, participating in the activities arranged every day and enjoying the excellent food and varied and imaginative menus.
Willingdon Park Manor and the team are amazing and I cannot recommend this home highly enough.
Thank you so much for taking the time to review our home. Your feedback is invaluable to us, such positive words are a real boost to our teams morale. We will be sure to pass it on to everyone. We know what a stressful, and sometimes upsetting time this can be for both the resident and their...
The care given to Mum is great.
The experience so far has been outstanding. Staff are all very friendly and nothing is too much trouble.
I would recommend this home to anyone.
Thank you so much for taking the time to review our home. Your feedback and kind words are invaluable to our team, we will ensure that they are passed on. It's been wonderful watching your mum build new friendships and participate in activities. Knowing what a huge move this was for her, we are delighted at how well she has settled. Thank you.
The care, facilities, accommodation and staff are all excellent. The staff were very understanding during the admission process, and whilst my mum has only been at the home for a month or so, the care provided has been excellent, with a wide range of social activities.
Thank you so much for taking the time to review our home. Your kind words are a real boost to our team's morale, we will be sure to pass them on to everyone. It's wonderful to see your mum establishing new friendships and participating in daily activities. Her weekly trip to the salon, to have her hair and nails done, never goes unnoticed. Many thanks once again.
Staff have been extremely welcoming and the transition of Mum moving in has been very smooth. There are so many different areas to explore and activities for Mum to get involved with, she seems so happy there.
Thank you so much for taking the time to share your five-star review. We really value feedback, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as they join our family. We are thrilled that your mum is settling and making new friends and...
I have found all aspects of the home and staff excellent, both in terms of flexibility in accommodating my mums admission and her subsequent care and wellbeing. Our overall experience thus far has been outstanding. All the staff are very friendly and nothing seems too much trouble for the residents, family and friends etc. I would not hesitate to recommend this home to anyone.
Thank you so much for taking the time to share your five-star review of your recent experience with us. We are delighted to hear that it has been a positive one. We really value feedback, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 01 September 2026Please contact the home for current vacancies
News (0) & Events (1)
There are no news items for Hallmark Willingdon Park Manor.
- 26 Sep 2026Organiser: Hallmark Willingdon Park Manor
Awards / Recognitions (21)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Willingdon Park Manor.
Meet the Team (2)

I am incredibly proud to be the General Manager for Hallmark Care Homes’ amazing new home, Willingdon Park Manor.
I have worked within Health and Social Care and Education for most of my adult life. I have always been dedicated to supporting teams to feel valued, empowered, and equipped to provide exceptional care, ultimately ensuring that every person in our care lives a fulfilling and happy life.
Seeing a simple smile, friendship, trust, and empathetic kindness to residents, their families, and each other makes every day a special one to be part of.

I have worked as a Customer Relationship Manager in the Care Sector for the past 11 years, and I couldn’t think of a job that I would rather be doing. I am delighted to be the Customer Relationship Manager of Willingdon Park Manor, Hallmark’s newest home.
My role is to be that guide for those looking at care settings, help with any questions; building that relationship along the way. So if a decision is made to move into our lovely home, it will be smooth and welcoming. It can be a stressful time for all concerned, and if I can be that sounding board to ease their worries, then part of my job is done.
I look forward to welcoming you to our beautiful home and showing you our amazing facilities.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Willingdon Park Manor to verify any information. View our terms and conditions. Hallmark Willingdon Park Manor has an Enhanced Service -more info.