Hallmark Willingdon Park Manor

My father had to go into respite after a short spell in hospital with heart problems and a broken ankle. We approached Willingdon Park Manor and we met by Emma who explained everything to us beautifully and showed us the facilities available. My father was more than happy for his 6 week stay. The accommodation is immaculate and the staff are all absolutely wonderful, always cheerful and so helpful. Nothing is too much trouble. The food is fantastic and absolutely 5 star with a choice of meals. There are also plenty of activites to get involved with too. I would highly recommend Willingdon Park Manor.

Willingdon is leading care homes into the future . I love it.

The activities for the residents are also well considered and varied.

Can't recommend highly enough.

I have one word - Excellent.

This is a first rate care home which has provided everything I could have hoped for for my mum, and more. She was dead against moving but, with worsening dementia, she really needed more support. The team dealt brilliantly with her difficult entry and I was immediately reassured that she would be well looked after. Six weeks later I am just as satisfied with her care. She settled remarkably quickly and staff have made every effort (with great success) to engage her in activities. It is clear that she and other residents are treated as individuals and given as much independence as possible. Family are made to feel welcome during visits and communication with us has been excellent. The place and facilities are as impressive as the staff and - most importantly for me - although she doesn't really understand where she is, my mum is full of praise for both. She seems happy and this is amazing. Huge thanks to the team and I would highly recommend to others.

We were very lucky to have been recommended Willingdon Park Manor by a family friend. Never easy having to make the step to put a relative, our mother is this case, into care but such a comfort to know she is so well cared for. The App used to update daily on activities and to share photos is a particular comfort and enables you to be updated daily. Feels like you are walking into such a happy community when visiting.

Highly recommend.

Mum was welcomed into her new home in March, coming straight from hospital and hasn't looked back. She has everything she needs to live a happy, safe and varied life.

My sisters and I are happy that my mother is receiving such good care.

A modern facility with beautiful furnishing and decor. Staff are very caring, and patient and encourage her to take part in activities. They have made my mother feel very welcome and cared for. After a few months she feels very much at home.

I would not recommend Willingdon Park Manor thanks to the appalling level of care Mum received during her respite stay. The level of care was not of a high standard and was anything but attentive. There was no proactive care plan and the staff lacked training. Despite Mum's vulnerable state she was rarely checked before 10.30am and had to ask for everything including help to get up, have a shower (the showers flooded during use), get her bed made and laundry collected. Of particular concern was the mismanagement of a number of important clinical matters including confusion in the dispensing of Mum's medication necessitating multiple interventions by her family to ensure she received the correct tablets/doses and similar confusion in the handling of her medical paperwork. The home also failed to make an emergency same day GP appointment despite promising us this would be done. As a result we had to remove Mum from the home as we were so concerned about her safety and wellbeing.

When we reached his final weeks, the whole community at Willingdon Park wrapped their arms around us and him to ensure he had a peaceful and comfortable death, surrounded by love. We couldn't have asked for more.

The staff are very attentive, welcoming and provide great care for the residents.

My husband, who has dementia, came in the nursing home on 12th May this year. Since then, he has been very well looked after by all the staff, who are without exception, very kind and caring and treat him as an individual. His health is closely monitored and his bedroom and surroundings are very comfortable. He also enjoys using the reception area with its café, and weather permitting, sitting in the garden. My family and I feel very happy with the nursing home.

Add all of that to a place that is thoughtfully designed, beautifully decorated and with lovely nurses... we are more than impressed.

I think everyone deserves to live somewhere like this if they're in care.

This is a lovely care home and they provide everything my father needs. The staff are very friendly and approachable and keep me informed at all times. There are loads of activities for him to do to keep his mind active. I would highly recommend this home.

Equally as impressive was the care and concern afforded to me a visitor, when I became upset. This is a haven of all that anyone could ever need during challenging times.

Summary: WPM is a genuine home for residents and their families - the perfect venue and environment to enjoy and celebrate later living.

Overall, I give it 5/5 on every measure, and I can sleep easier at night now knowing Dad is happy and well looked after.