Hallmark Willingdon Park Manor

Kings Drive, Eastbourne BN22 0AB
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9.9 36 Reviews
  • Hallmark Willingdon Park Manor, Eastbourne
Located in the beautiful Ratton area of Eastbourne, Hallmark Willingdon Park Manor is a spectacular 85-bed luxury care home offering award-winning residential, nursing, dementia care. Within walking distance from Hampden Park train station and main bus routes, visiting families and friends are welcome to pop by anytime with the social Waterfront Café, stunning landscaped gardens and Victorian-style orangery to spend time in. With Hallmark All-Inclusive, residents can relax in comfort and convenience, knowing that every need is covered, right down to a weekly cut and blow-dry, manicure and even a favourite tipple.

Recognising that moving into a new home is a big change, Hallmark’s Relationship-Centred Care places you and your loved ones at the centre of all they do. If daily tasks start to feel more challenging, the in-house Occupational Therapist can support residents to build strength or find alternative ways to help continue living as independently as possible.

The doors of Willingdon Park Manor are always open for visiting friends and families to catch up over a coffee, enjoy a meal together in the Celebrations Room or to take part in one of the many entertaining activities. Pets are also welcome at Willingdon Park Manor where they do all they can to move fluffy friends in with residents.

Introducing The Residences – Senior Living Redefined.
For those looking for a little more independence, Hallmark offer Senior Living Redefined. This is a new approach to how residents can spend the next chapter of their life where independence is second nature and comfort, style, and community come together to create a haven to unwind in. The Residences are designed for those who want to spend their days their way, but always in effortless luxury. Providing beautiful living spaces, top-tier amenities, dedicated concierge, and personalised care for when a little extra assistance is needed.
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Care Provided by Hallmark Willingdon Park Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1760
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £1990

These prices are only a guideline, please contact Hallmark Willingdon Park Manor to find out the exact price for your requirements.

Contact Hallmark Willingdon Park Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Willingdon Park Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrea Bromley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (79)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Parking

  • Parking available at the home.

Hallmark Willingdon Park Manor Reviews (36)

9.9

Hallmark Willingdon Park Manor has a Review Score of 9.9 (9.880) out of 10, based on 36 reviews in the last 2 years.
Over all time Hallmark Willingdon Park Manor has 36 reviews.

Overall Experience
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Reviewer Connection to Hallmark Willingdon Park Manor
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Total of 36, showing 21-36
Review from M F (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Willingdon Park Manor. My mother has been cared for with respect and compassion by staff who always find time to listen and respond to residents' needs. Mum may not have chosen to use many of the luxuries available, such as the cocktail bar, cinema and massage treatments, but
she and her visitors certainly enjoyed being served freshly baked scones or cakes with coffee every day in the cafe!
Constructive feedback is actively asked for from residents and relatives, and Mum was pleased that there was a prompt response and resolution to an issue raised. Thank you to all at Willingdon Park Manor.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you for taking the time to leave a review of our beautiful home. Feedback from yourself and your mother is invaluable to us, such positive words are a real boost to our team's morale. We work hard to ensure that any constructive feedback is taken onboard, allowing us to improve our service and facilities. We will be sure to share your lovely words with the wider team. Thank you once again.
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Review from Rowena M (Wife of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, who has dementia, came in the nursing home on 12th May this year. Since then, he has been very well looked after by all the staff, who are without exception, very kind and caring and treat him as an individual. His health is closely monitored and his bedroom and surroundings are very comfortable.
He also enjoys using the reception area with its café, and weather permitting, sitting in the garden. My family and I feel very happy with the nursing home.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to review our beautiful home and for your kind words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your lovely words with the wider team. Thank you once again.
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Review from Stephen C (Son of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in at the end of August, coming from a care home where the level of social and personal care was not the best.
We would visit her in the old place and nearly every day, she would be crying, distressed, and feeling isolated in her room.
The first few days at Willingdon Park Manor were
spent getting to know the team. Everyone, all of the staff on Mum's floor stopped in to introduce themselves as they walked past. Everyone. It's like a big family atmosphere.
Now, when we visit, Mum is 'out and about', I'd say half of her day is spent socializing, taking part in an activity or having a meal in one of the dining areas.
In the six weeks she has been there, she's got colour back in her cheeks, she laughs more than she cries (if she cries at all now), her nightmares have stopped and she has friends again.
Add all of that to a place that is thoughtfully designed, beautifully decorated and with lovely nurses... we are more than impressed.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We couldn't be happier to see how well your mum has settled in. Not only does she enjoy participating in the activities, she's also a weekly visitor to the hair salon. To know that her stresses and worries are less, is all we could ask for. We will be sure to share your lovely words with the wider team. Thank you once again.
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Review from Ruth B (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved here in August from another home where her needs weren't being met.
She's been here about 6 weeks and the transformation in her is amazing!
She's a lot less anxious , she's being looked after so well and nothing is too much trouble for the staff. They're engaging with her and she's actually
joining in and enjoying a lot of the activities which is a joy to see. I know that if I don't visit, she will have a good day with lovely people.
All of the staff are really friendly and genuinely care about the residents and their families.
The food is really excellent too and there are always fresh cakes and things in the cafe if you're peckish. There are two fabulous ladies that do her hair and nails each week, which is included in the fee.
I've visited a lot of care homes in my time and this one is perfect in every way I can think of.
I think everyone deserves to live somewhere like this if they're in care.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to view our beautiful home and leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We're delighted to see the change in your mum since moving in, and it's wonderful to see her engage in activities with other residents. Thank you once again for your kind words.
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Review from Sue B (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely care home and they provide everything my father needs. The staff are very friendly and approachable and keep me informed at all times. There are loads of activities for him to do to keep his mind active. I would highly recommend this home.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you for taking the time to leave your five-star review of our home. We are delighted that your father has settled and enjoys attending the varied activities that we offer. Your feedback is appreciated, it allows us to pass it on to the rest of the team and acknowledge the great work that they do. Thank you.
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Review from J R (Friend of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visted my friend each afternoon for a week whilst staying nearby. I was immediately impressed with the environment both inside and out, plus the facilities available. The staff seemed genuinely caring and I never got the impression that this was just a job to them.
Equally as impressive was the care
and concern afforded to me a visitor, when I became upset. This is a haven of all that anyone could ever need during challenging times.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you for taking the time to review our beautiful home. We understand what can sometimes be a difficult time for all concerned when a family member or close friend moves into care. Our home is a much-needed sanctuary for people to come together, enabling them to make more fond memories. Your feedback is of great importance to us, and we will be sure to share it with our team.
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Review from Mathew J (Son of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding the right home for a loved relative was made easy for us by the staff and facilities at Willingdon Park Manor.
Experts have clearly been involved in the planning and construction of the home - the attention to detail in comfort, design, and finish is faultless and the staff is professional,
warm, approachable, friendly, and caring.
The home affords a) residents genuine sanctuary and b) visitors the immediate assurance that relatives are genuinely cared for and appreciated.
On entering WPM for the first time our Mother did not want to leave and it is easy to see, sense, and understand why.
Everything, literally everything has been thought of - from the garden and the planting, through to the lighting, the decor, the ambiance, and the surrounds - nothing is out of place or missing. Everything has a purpose and is provided for a reason.
Summary: WPM is a genuine home for residents and their families - the perfect venue and environment to enjoy and celebrate later living.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to review our beautiful home, and for such lovely words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to pass it on to everyone. We know what a stressful, and emotional time this was for you and your family, and we are honoured that you chose us to take care of your loved one.
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Review from Alison B (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had been at another local care home in Eastbourne where the standards have been slipping over recent months. We went to see Willingdon Park Manor together to see if he liked it, and he loved it and wanted to move in as soon as possible!
He has only been there for 3 weeks at this stage, but he
is incredibly happy, and said it is 'indescribably better' than the last place (a place which claims to be 'outstanding' but isn't).
Willingdon Park Manor is absolutely beautiful, like a five-star hotel. It is stunningly decorated, and beautifully laid out, with wonderful facilities and services, amazing staff and thoughtful care.
Dad says that the staff are brilliant, the food is excellent and beautifully presented, the environment is lovely, and the care is fantastic!
The staff have been incredibly helpful, friendly and responsive, and the whole team could not be nicer.
Overall, I give it 5/5 on every measure, and I can sleep easier at night now knowing Dad is happy and well looked after.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to review our beautiful home and to share your five-star review. We really value feedback, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as they join our family. We are thrilled that you and your dad chose us as his home and delighted that he is already settled and happy. Your lovely words serve as a testament to the dedication and hard work of our team, who strive to provide the best possible care to everyone. We will be sure to share your feedback with our team members.
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Review from K F (Daughter of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Willingdon Park Manor work hard to ensure residents and their families feel welcome, comfortable and at home. The home offers generous hospitality to families. They are good at fostering a sense of community - my father and I were offered the use of the cinema to enjoy a high-profile sporting
event! They go out of their way to have on hand favourite branded foods, identify established routines, maintain said routines and offer a friendly face at all times.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to review our beautiful home, and for your kind words. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to pass it on to everyone. With our relationship-centred care approach and with your family's support, it's important that we do all we can to support someone's routine to continue, whilst in our care. We're delighted that your father is enjoying the caf, cinema and gardens.
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Review from L B (Daughter of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willingdon Park Manor rescued us. Any teething problems are listened to with respect and care and I feel we are part of the team trying to help Dad settle in. No home is perfect but all the team are trying their best to make it so.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you for taking the time to review our beautiful home. We understand what a stressful and emotional time this was for you and your father. With our approach to relationship-centred care and your family's input and support, we have now worked through those initial teething problems and worries. It's lovely to see your dad out and about, enjoying the caf and gardens, and spending quality time with you all.
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Review from Wendy F (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed a Care Home with an immediate vacancy where my mum would be safe, comfortable, well cared for and happy.
Willingdon Park Manor is decorated and furnished to a very high standard but maintains a homely feel. The bedrooms, the great variety of indoor shared areas and the gardens are beautiful.
The staff team is friendly, welcoming, knowledgeable, passionate about what they do, proud to be part of the team and treat everyone with dignity and respect.
After 20+ years of living alone and being fiercely independent, Mum was a little slow to settle in. They understood this and reassured her and spoke with me to see if together we could find ways to help her adjust. She is now safe, comfortable, well cared for, happy and loving life, having her hair and nails done every week, participating in the activities arranged every day and enjoying the excellent food and varied and imaginative menus.
Willingdon Park Manor and the team are amazing and I cannot recommend this home highly enough.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to review our home. Your feedback is invaluable to us, such positive words are a real boost to our teams morale. We will be sure to pass it on to everyone. We know what a stressful, and sometimes upsetting time this can be for both the resident and their families. With our approach to relationship-centred care and your support, we are thrilled to see the difference in your mum already. Making friends and participating in activities, and as you have said; loving life!
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Review from V T (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The transition of Mum moving into the home has been very smooth, Mum gets involved with a variety of activities and so much to explore. It's very flexible.
The care given to Mum is great.
The experience so far has been outstanding. Staff are all very friendly and nothing is too much trouble.
I would
recommend this home to anyone.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to review our home. Your feedback and kind words are invaluable to our team, we will ensure that they are passed on. It's been wonderful watching your mum build new friendships and participate in activities. Knowing what a huge move this was for her, we are delighted at how well she has settled. Thank you.
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Review from Paul P (Son of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, facilities, accommodation and staff are all excellent. The staff were very understanding during the admission process, and whilst my mum has only been at the home for a month or so, the care provided has been excellent, with a wide range of social activities.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to review our home. Your kind words are a real boost to our team's morale, we will be sure to pass them on to everyone. It's wonderful to see your mum establishing new friendships and participating in daily activities. Her weekly trip to the salon, to have her hair and nails done, never goes unnoticed. Many thanks once again.
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Review from Sandra G (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff have been extremely welcoming and the transition of Mum moving in has been very smooth. There are so many different areas to explore and activities for Mum to get involved with, she seems so happy there.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to share your five-star review. We really value feedback, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as they join our family. We are thrilled that your mum is settling and making new friends and making the most of the activities and space that we offer. Your kind words serve as a testament to the dedication and hard work of our team, who strive to provide the best possible care to everyone. We will make sure to share your feedback with our team members, as it will undoubtedly inspire and motivate them to maintain the highest standards of care. Thank you. Emma Jennings, emma.jennings@hallmarkcarehomes.co.uk Customer Relationship Manager
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Review from Ian P (Son of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all aspects of the home and staff excellent, both in terms of flexibility in accommodating my mums admission and her subsequent care and wellbeing. Our overall experience thus far has been outstanding. All the staff are very friendly and nothing seems too much trouble for the residents,
family and friends etc. I would not hesitate to recommend this home to anyone.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to share your five-star review of your recent experience with us. We are delighted to hear that it has been a positive one. We really value feedback, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as they join our family. We are thrilled that your mum is settling and making new friends and is being well cared for. Your kind words serve as a testament to the dedication and hard work of our team, who strive to provide the best possible care to everyone. We will make sure to share your feedback with our team members, as it will undoubtedly inspire and motivate them to maintain the highest standards of care. Thank you. Emma Jennings emma.jennings@hallmarkcarehomes.co.uk Customer Relationship Manager
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Review from John H (Brother of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is the first resident of Willingdon Park Manor which is a newly built and recently opened care home. On arrival, he was warmly welcomed and soon settled into a friendly and caring environment. It was a big lifestyle change for him and he was greatly helped to adjust by the support of the
first-class staff. The standard of the facilities at the home are excellent, with good rooms, good food and great care and he will be very happy there.
Reply from Ian Cole, General Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to share your five-star review of your recent experience with us. We are thrilled to hear that the first resident moving into our beautiful home, had a positive and experience. Feedback is incredibly valuable to us, as it motivates us to continue delivering high-quality care and exceptional service to all our residents as they join our family. We are delighted to know your brother is being well-cared for and that our team met your expectations in providing a safe, comfortable, and compassionate environment is our top priority, and we are pleased to hear that we were able to make a positive impact on his journey. Your kind words serve as a testament to the dedication and hard work of our team, who strive to provide the best possible care to everyone We will make sure to share your feedback with our team members, as it will undoubtedly inspire and motivate them to maintain the highest standards of care. Thank you
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Hallmark Willingdon Park Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Hallmark Willingdon Park Manor is calculated as follows: ( (399 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 424 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Willingdon Park Manor is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 02 Mar 2026

Please contact the home for current vacancies

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Awards / Recognitions (21)

Meet the Team (2)

Andrea

Andrea Bromley

Job Title: General Manager

I am incredibly proud to be the General Manager for Hallmark Care Homes’ amazing new home, Willingdon Park Manor.


I have worked within Health and Social Care and Education for most of my adult life. I have always been dedicated to supporting teams to feel valued, empowered, and equipped to provide exceptional care, ultimately ensuring that every person in our care lives a fulfilling and happy life.


Seeing a simple smile, friendship, trust, and empathetic kindness to residents, their families, and each other makes every day a special one to be part of.

Emma

Emma Jennings

Job Title: Customer Relationship Manager Joined: 2019

I have worked as a Customer Relationship Manager in the Care Sector for the past 11 years, and I couldn’t think of a job that I would rather be doing. I am delighted to be the Customer Relationship Manager of Willingdon Park Manor, Hallmark’s newest home.


My role is to be that guide for those looking at care settings, help with any questions; building that relationship along the way. So if a decision is made to move into our lovely home, it will be smooth and welcoming. It can be a stressful time for all concerned, and if I can be that sounding board to ease their worries, then part of my job is done.


I look forward to welcoming you to our beautiful home and showing you our amazing facilities.

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