Submit a Review for Merlin Manor Care Centre
Merlin Way, Hartlepool, TS26 0BF
View Full Details of Merlin Manor Care CentreLatest Reviews for Merlin Manor Care Centre
05 September 2025
The home is very good, staff are exceptional. Very helpful and caring. They deal with problems if you have any, promptly.
05 September 2025
I would recommend this home, my mum is cared for and looked after well. Staff are all friendly and very helpful.
04 September 2025
I have found all the staff to be very caring towards their residents. Nothing has been too much trouble for them.
29 August 2025
We are really pleased with the care my uncle is receiving in Merlin Manor. The building and resident rooms/bathrooms are spotless. The care delivered is exceptional, my uncle is really pleased with the staff, they are lovely, nothing is too much trouble. Probably one of the nicest care homes I've visited (I'm a retired social worker), everything is 100%!
21 August 2025
My husband has been in Merlin Manor for just over a year and has been treated with care and dignity. The carers are excellent, nothing is too much trouble, always helpful and kind to my husband and to all his family.
18 August 2025
My dad is on floor 2. I can't fault the staff for the care they give to my dad. They show so much care towards his needs and his temperament. We appreciate everything you do for him everyday.
01 May 2025
My mother has been in Merlin Manor since January 2023. She passed on25th March 2025. I can't fault the staff. She has been cared for with love, dignity + respect. The staff couldn't do enough for her and us as a family making mums last day as easy as possible.
27 March 2025
Since my mother-in-law became a resident at Merlin Manor I have always been very happy with her care. All members of staff have treat her with dignity and respect. Everything we have asked for has been given. Especially if we have had a special occasion e.g. this week our family was here from a different part of the country and a table was set out specially for us to have lunch with her. It was great. The manager gives her all to residents and families. 10/10.
27 March 2025
Since my mother has been in Merlin Manor care home I have been extremely impressed with the care and service provided! I have no issues with this care home and would recommend to anyone. The manager of this home has done a wonderful job and should be recognised.
07 March 2025
In summary, Merlin Manor has become my second home, it's a place of joy and peace with such friendly and professional staff whose care and compassion know no bounds. It means so much to see such a wonderful environment for my best friend (a resident) whose home it has become. Thank you Merlin Manor.
04 March 2025
The staff go over and above. The care is excellent.
07 February 2025
I was a little unsure what to expect when Mam moved to Merlin Manor but I have to say she is so happy and well cared for. She stays in her room a lot and it is so cosy with lots of her own belongings around her. It is very clean and bright and the staff are very good and make sure she has everything she needs.
06 February 2025
My mam is very well cared for, the staff are kind and welcoming, they know what my mam likes and dislikes and they spend time with her chatting and signing. There is always a member of staff (carers, nurse domestic or members of the kitchen staff) who will say hello to her and hold her hand. Thank you Merlin Manor.
07 January 2025
I cannot write a review which exemplifies the dedication and pure resilience of the management team at Merlin Manor that have fought for my mam for over a month to receive the care she needs. I could never thank them enough for everything they have done, not only for her but the emotional support and excellent communication they have demonstrated to me and my family. Thank you also to the love, care and dedication of staff - don't know if I can name names but they know who they are. You have taken my mam into your family and love her like she is your own mam. I will never be able to thank you all enough.
04 December 2024
I visted a family friend and the atmosphere was amazing. The staff were all in good spirits which echoes through the home. The home is immaculate and has a high standard, management welcoming and the door is always open. The residents all seem happy and are very well-kept. My visit was very pleasant and enjoyable. Good example of how a care home should be.
10 September 2024
Overall Dad's care is good. Staff are friendly and make me feel happy to leave Dad in their care.
09 September 2024
Mam was admitted as an emergency rehab placement and is now a permanent resident. She has settled in really well, is happy, content and well cared for by the staff at Merlin Manor who are all very caring, professional and polite. Mum's room is always clean and tidy. She loves to join in the activities that are really well organised. Keep up the good hard work team Merlin.
09 September 2024
My visits to Merlin Manor are always a pleasure. My aunty is well looked after. Her needs and dignity are always taken into account. She is well looked after, her family are always greeted warmly and professionally. The home is well kept and well managed.
09 September 2024
Came today to visit Dad after he was brought back from hospital following having a stroke. Spoke to the senior care assistant who was very pleasant and informative. Also spoke to her earlier in the week and again found her to be very informative and caring. Sorry for using names but she has been the best member of staff that we have had to speak to regarding dad and seems to have full understanding of his needs and how to care for him.
09 September 2024
All staff have shown nothing but kindness, dignity and professionalism to both my dad and family throughout his stay. Thank you all so much, we have been blown away by your care and consideration during Dad's stay.
Latest Reviews for Merlin Manor Care Centre
05 September 2025
The home is very good, staff are exceptional. Very helpful and caring. They deal with problems if you have any, promptly.
05 September 2025
I would recommend this home, my mum is cared for and looked after well. Staff are all friendly and very helpful.
04 September 2025
I have found all the staff to be very caring towards their residents. Nothing has been too much trouble for them.
29 August 2025
We are really pleased with the care my uncle is receiving in Merlin Manor. The building and resident rooms/bathrooms are spotless. The care delivered is exceptional, my uncle is really pleased with the staff, they are lovely, nothing is too much trouble. Probably one of the nicest care homes I've visited (I'm a retired social worker), everything is 100%!
21 August 2025
My husband has been in Merlin Manor for just over a year and has been treated with care and dignity. The carers are excellent, nothing is too much trouble, always helpful and kind to my husband and to all his family.
18 August 2025
My dad is on floor 2. I can't fault the staff for the care they give to my dad. They show so much care towards his needs and his temperament. We appreciate everything you do for him everyday.
01 May 2025
My mother has been in Merlin Manor since January 2023. She passed on25th March 2025. I can't fault the staff. She has been cared for with love, dignity + respect. The staff couldn't do enough for her and us as a family making mums last day as easy as possible.
27 March 2025
Since my mother-in-law became a resident at Merlin Manor I have always been very happy with her care. All members of staff have treat her with dignity and respect. Everything we have asked for has been given. Especially if we have had a special occasion e.g. this week our family was here from a different part of the country and a table was set out specially for us to have lunch with her. It was great. The manager gives her all to residents and families. 10/10.
27 March 2025
Since my mother has been in Merlin Manor care home I have been extremely impressed with the care and service provided! I have no issues with this care home and would recommend to anyone. The manager of this home has done a wonderful job and should be recognised.
07 March 2025
In summary, Merlin Manor has become my second home, it's a place of joy and peace with such friendly and professional staff whose care and compassion know no bounds. It means so much to see such a wonderful environment for my best friend (a resident) whose home it has become. Thank you Merlin Manor.
04 March 2025
The staff go over and above. The care is excellent.
07 February 2025
I was a little unsure what to expect when Mam moved to Merlin Manor but I have to say she is so happy and well cared for. She stays in her room a lot and it is so cosy with lots of her own belongings around her. It is very clean and bright and the staff are very good and make sure she has everything she needs.
06 February 2025
My mam is very well cared for, the staff are kind and welcoming, they know what my mam likes and dislikes and they spend time with her chatting and signing. There is always a member of staff (carers, nurse domestic or members of the kitchen staff) who will say hello to her and hold her hand. Thank you Merlin Manor.
07 January 2025
I cannot write a review which exemplifies the dedication and pure resilience of the management team at Merlin Manor that have fought for my mam for over a month to receive the care she needs. I could never thank them enough for everything they have done, not only for her but the emotional support and excellent communication they have demonstrated to me and my family. Thank you also to the love, care and dedication of staff - don't know if I can name names but they know who they are. You have taken my mam into your family and love her like she is your own mam. I will never be able to thank you all enough.
04 December 2024
I visted a family friend and the atmosphere was amazing. The staff were all in good spirits which echoes through the home. The home is immaculate and has a high standard, management welcoming and the door is always open. The residents all seem happy and are very well-kept. My visit was very pleasant and enjoyable. Good example of how a care home should be.
10 September 2024
Overall Dad's care is good. Staff are friendly and make me feel happy to leave Dad in their care.
09 September 2024
Mam was admitted as an emergency rehab placement and is now a permanent resident. She has settled in really well, is happy, content and well cared for by the staff at Merlin Manor who are all very caring, professional and polite. Mum's room is always clean and tidy. She loves to join in the activities that are really well organised. Keep up the good hard work team Merlin.
09 September 2024
My visits to Merlin Manor are always a pleasure. My aunty is well looked after. Her needs and dignity are always taken into account. She is well looked after, her family are always greeted warmly and professionally. The home is well kept and well managed.
09 September 2024
Came today to visit Dad after he was brought back from hospital following having a stroke. Spoke to the senior care assistant who was very pleasant and informative. Also spoke to her earlier in the week and again found her to be very informative and caring. Sorry for using names but she has been the best member of staff that we have had to speak to regarding dad and seems to have full understanding of his needs and how to care for him.
09 September 2024
All staff have shown nothing but kindness, dignity and professionalism to both my dad and family throughout his stay. Thank you all so much, we have been blown away by your care and consideration during Dad's stay.