Merlin Manor Care Centre

Merlin Way, Hartlepool TS26 0BF
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9.7 75 Reviews
  • Merlin Manor Care Centre, Hartlepool
Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care.

This purpose built care home offers personalised care in a modern environment and operates on the ethos that every resident is unique.

It has lovely outdoor areas and spectacular views.

All the bedrooms have wet rooms and residents can socialise in the lounge diner. The home even has a salon and a nail bar so residents can get a pamper when needed.

Staff are highly trained and the dignity of the residents is at the heart of their care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All private fees will be discussed with prospective residents

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Carole Gibson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Accepts referrals from Private residents, Local Authority, Nursing, Health and CHC
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (94)

Visiting

  • There are no current restrictions on visiting at the service, families and friends are able to come to the care home and visit their loved ones.

Parking

  • The care home offers 2 car parks

Merlin Manor Care Centre Reviews (75)

9.7

Merlin Manor Care Centre has a Review Score of 9.7 (9.724) out of 10, based on 63 reviews in the last 2 years.
Over all time Merlin Manor Care Centre has 75 reviews.

Overall Experience
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Date Published
  • 75
  • 9
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  • 63
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Reviewer Connection to Merlin Manor Care Centre
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Total of 75, showing 1-20
Review from Marjorie H (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very good, staff are exceptional. Very helpful and caring. They deal with problems if you have any, promptly.
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Review from A G (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would recommend this home, my mum is cared for and looked after well. Staff are all friendly and very helpful.
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Review from Brenda F (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be very caring towards their residents. Nothing has been too much trouble for them.
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Review from R A (Niece of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really pleased with the care my uncle is receiving in Merlin Manor. The building and resident rooms/bathrooms are spotless. The care delivered is exceptional, my uncle is really pleased with the staff, they are lovely, nothing is too much trouble. Probably one of the nicest care homes I've visited
(I'm a retired social worker), everything is 100%!
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Review from Ann M (Wife of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Merlin Manor for just over a year and has been treated with care and dignity. The carers are excellent, nothing is too much trouble, always helpful and kind to my husband and to all his family.
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Review from Julie B (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is on floor 2. I can't fault the staff for the care they give to my dad. They show so much care towards his needs and his temperament. We appreciate everything you do for him everyday.
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Review from B T (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Merlin Manor since January 2023. She passed on25th March 2025. I can't fault the staff. She has been cared for with love, dignity + respect. The staff couldn't do enough for her and us as a family making mums last day as easy as possible.
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Review from M T (Daughter-in-law of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother-in-law became a resident at Merlin Manor I have always been very happy with her care. All members of staff have treat her with dignity and respect. Everything we have asked for has been given. Especially if we have had a special occasion e.g. this week our family was here from a different
part of the country and a table was set out specially for us to have lunch with her. It was great. The manager gives her all to residents and families. 10/10.
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Review from L T (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been in Merlin Manor care home I have been extremely impressed with the care and service provided!
I have no issues with this care home and would recommend to anyone.
The manager of this home has done a wonderful job and should be recognised.
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Review from J R (Friend of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In summary, Merlin Manor has become my second home, it's a place of joy and peace with such friendly and professional staff whose care and compassion know no bounds. It means so much to see such a wonderful environment for my best friend (a resident) whose home it has become. Thank you Merlin Manor.
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Review from A J (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff go over and above. The care is excellent.
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Review from R L (Son of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a little unsure what to expect when Mam moved to Merlin Manor but I have to say she is so happy and well cared for. She stays in her room a lot and it is so cosy with lots of her own belongings around her. It is very clean and bright and the staff are very good and make sure she has everything
she needs.
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Review from A A (Daughter of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is very well cared for, the staff are kind and welcoming, they know what my mam likes and dislikes and they spend time with her chatting and signing.
There is always a member of staff (carers, nurse domestic or members of the kitchen staff) who will say hello to her and hold her hand. Thank
you Merlin Manor.
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Review from Alison C (Daughter of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot write a review which exemplifies the dedication and pure resilience of the management team at Merlin Manor that have fought for my mam for over a month to receive the care she needs. I could never thank them enough for everything they have done, not only for her but the emotional support and
excellent communication they have demonstrated to me and my family. Thank you also to the love, care and dedication of staff - don't know if I can name names but they know who they are. You have taken my mam into your family and love her like she is your own mam. I will never be able to thank you all enough.
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Review from T A (Friend of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visted a family friend and the atmosphere was amazing. The staff were all in good spirits which echoes through the home.
The home is immaculate and has a high standard, management welcoming and the door is always open. The residents all seem happy and are very well-kept. My visit was very pleasant
and enjoyable. Good example of how a care home should be.
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Review from S S (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall Dad's care is good. Staff are friendly and make me feel happy to leave Dad in their care.
Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for taking the time to leave us a review, we are pleased that you are happy with your dad's care and support needs. We will pass on your feedback to the staff team at Merlin Manor.

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Review from T G (Daughter of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam was admitted as an emergency rehab placement and is now a permanent resident. She has settled in really well, is happy, content and well cared for by the staff at Merlin Manor who are all very caring, professional and polite. Mum's room is always clean and tidy. She loves to join in the activities
that are really well organised. Keep up the good hard work team Merlin.
Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for taking the time to leave us a review, it is great to see that you are happy and your mum is settling in well. We will pass this review to the staff team within the home.

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Review from C O (Niece of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visits to Merlin Manor are always a pleasure. My aunty is well looked after. Her needs and dignity are always taken into account. She is well looked after, her family are always greeted warmly and professionally. The home is well kept and well managed.
Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for taking the time to leave us a review, it is lovely to see your aunt is well supported and looked after by the team. We will pass this review onto our staff teams within the service.

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Review from A S (Son of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Came today to visit Dad after he was brought back from hospital following having a stroke. Spoke to the senior care assistant who was very pleasant and informative. Also spoke to her earlier in the week and again found her to be very informative and caring. Sorry for using names but she has been the
best member of staff that we have had to speak to regarding dad and seems to have full understanding of his needs and how to care for him.
Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for taking the time to leave us a review, it is great to see the team have supported you and your dad and great to see that information given is informative. I will pass this review onto the staff team.

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Review from Jane C (Daughter of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have shown nothing but kindness, dignity and professionalism to both my dad and family throughout his stay. Thank you all so much, we have been blown away by your care and consideration during Dad's stay.
Reply from Kevin Robinson-Husband, Operational Support Manager at Merlin Manor Care Centre

Thank you for taking the time to leave a review, it is great to see that your dad and family feel supported within the care home by the team. We will share your comments with the staff team within the care home.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Merlin Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 63 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.724 for Merlin Manor Care Centre is calculated as follows: ( (568 Excellents x 5) + (135 Goods x 4) + (23 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 732 Ratings = 4.724
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Merlin Manor Care Centre is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 61 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Rukiha

Rukiha Hussain

Job Title: Deputy Manager

I left School in 2005 and started Hartlepool College of Further Education, I was studying BTEC 1st Diploma in Caring and then went on to study for the BTEC National Diploma in Health. I started my career at the age of 17, I started working as an Out of Hours Medical Receptionist for Northern Doctors Urgent Care, Whilst I was studying at Teesside University doing Adult Nursing, unfortunately, after 2 years due to ill health, I could not finish my Nursing degree. However, I was awarded with a Higher Education Certificate in Health and Social Care. I then started working for Carewatch as a Carer home care. It was from a very young age that I knew whatever path I chose it would be Care, I always knew that helping others gave me great satisfaction.


I worked at Carewatch for one year. After Carewatch I got the post of Senior Carer at Lindisfarne Care Home, I worked at Lindisfarne for 8 years, I felt I learnt a lot whilst working at Lindisfarne and knew that I had found a job that I love and enjoy, I was always wanting to learn more and climb the ladder, I then went on to study the Level 5 Leadership and Management in Adult Care Diploma and whilst doing so I was offered the Deputy Managers Position at Lindisfarne, I worked as Deputy Manager and Acting Manager June 2021 to February 2022 this was a great achievement for me, I felt all my hard work was finally paying off.


I love working in care and making a difference. In February 2022 I decided to seek other employment and went on to work as a Senior Support Worker with Voyage Care in Hartlepool, I thoroughly enjoyed my role but always felt something was missing. I then applied for the role of Deputy Manager at Merlin Manor Care Centre to which I was successful, I am extremely excited to be working for such an amazing company that strives to provide person-centred care but also supports its staff.


I am looking forward to progressing my career within Prestige and Merlin Manor and feel that I am learning lots of new information, I am extremely grateful that I can make a difference in someone’s life, I believe this is so important and so valuable. I work in care because I care, every day is different, and every day is rewarding.

Carole

Carole Gibson

Job Title: Care Home Manager

I have worked in the care sector for over 35 years and started my path to care as a housekeeper and then felt that I would make a caring care assistant as I enjoyed the interaction I got when I was a housekeeper and always wanted to do more for the residents so that started my journey to care.


I always said that by the time I was 40 years, I would like to be a manager as I was a single parent I could not commit to the job role of a manager until my youngest son left school, and lucky enough I was already a Deputy in a care home in Easington Colliery for 5 years, my son then left school and I then became the manager of Ashwood Park.


I have managed care homes for 25 years now. These have been Nursing homes, Residential homes with Dementia.


Each home has been different but very rewarding and at times challenging.


I have my NVQ level 2,3,4 in care.
RMA
D32/D33 Care assessor.


I feel that I am a professional care home manager with over 25 years of experience in the role of a care home manager and dedicated to continually improving the service provided to the care home that I manage.


I aim to provide and improve care for our residents and facilitate an ideal environment for staff, friends and family too.


I believe in mentoring with purpose and understand that strong working relationships create great teams and produce exceptional results.


I feel my greatest strengths are firstly my strong commitment to providing professional service, and outstanding care.

Frequently Asked Questions about Merlin Manor Care Centre

What types of Care is Merlin Manor Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Merlin Manor Care Centre have?

There are 94 Single Rooms.

What are the Facilities & Services at Merlin Manor Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Merlin Manor Care Centre to the centre of Hartlepool?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merlin Manor Care Centre to verify any information. View our terms and conditions. Merlin Manor Care Centre has an Enhanced Service - more info.