Merlin Manor Care Centre

Merlin Way, Hartlepool TS26 0BF
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9.7 102 Reviews
  • Merlin Manor Care Centre, Hartlepool
Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care.

This purpose built care home offers personalised care in a modern environment and operates on the ethos that every resident is unique.

It has lovely outdoor areas and spectacular views.

All the bedrooms have wet rooms and residents can socialise in the lounge diner. The home even has a salon and a nail bar so residents can get a pamper when needed.

Staff are highly trained and the dignity of the residents is at the heart of their care.
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Care Provided by Merlin Manor Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

All private fees will be discussed with prospective residents

Contact Merlin Manor Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Merlin Manor Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carole Gibson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (94)

Visiting

  • There are no current restrictions on visiting at the service, families and friends are able to come to the care home and visit their loved ones.

Parking

  • The care home offers 2 car parks

Merlin Manor Care Centre Reviews (102)

9.7

Merlin Manor Care Centre has a Review Score of 9.7 (9.716) out of 10, based on 73 reviews in the last 2 years.
Over all time Merlin Manor Care Centre has 102 reviews.

Overall Experience
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  • 14
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Date Published
  • 102
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  • 73
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Reviewer Connection to Merlin Manor Care Centre
  • 38
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  • 9
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Total of 102, showing 1-20
Review from B P (Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the overall experience of the whole its service is marvelous it is good value for money, security is marvelous, nothing too much for them its clean and tidy in always good do you anything you want is no trouble. The overall cleanliness is absolutely high standard, and you are treated with dignity.
Reply from Mandy Hurst, Head of Operations at Merlin Manor Care CentreThank you for taking the time to review the care you are receiving in the care home. We really appreciate your feedback and this helps us to improve the quality of care and support your receive.
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Review from Marion W (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just sitting with the residents enjoying the children's group.
A room of smiling faces, children and residents!
Reply from Mandy Hurst, Head of Operations at Merlin Manor Care CentreThank you for taking the time to complete a review of the home we greatly appreciate this and allows us opportunity to make improvements to our services.
It is lovely to hear your loved one is enjoying life in the home.
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Review from Gladys W (Wife of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very upset that my husband had to go into a home but we couldn't have picked a better one, he has settled well (due to the staff) which I am very grateful for.
Reply from Mandy Hurst, Head of Operations at Merlin Manor Care CentreThank you for taking the time to complete a review of the service, we really appreciate the feedback and supports us with any improvements. I am pleased to know your husband has settled and you are happy with him being in the home. Carole and the team continue to provide excellent care and support.
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Review from Julie H (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled really well since arriving in the home. Due to the amazing staff! It has put our family's mind at ease tremendously.
Reply from Mandy Hurst, head of Operations at Merlin Manor Care CentreThank you for taking the time to provide a review of our service, we really appreciate the feedback provided. We are pleased to hear your dad has settled well and you are happy with the amazing care provided. The team provide excellent support guided by Carole's leadership.
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Review from Margaret T (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care given to my mother in law. She is always treat with respect and dignity at all times.
We are always kept informed of any changes.
The manager is always very approachable and is an excellent manager.
Reply from Mandy Hurst, head of Operations at Merlin Manor Care CentreThank you for taking the time to complete this review we really appreciate the feedback on our homes. I am pleased that you are happy with the care and support your mum in law is receiving. As a team we endeavour to provide good quality care and Carole and her team provide excellent support.
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Review from Paul T (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't ask for a better home for my mother. The staff and facilities are all first class. Merlin Manor is a wonderful place.
Reply from Mandy Hurst, head of Operations at Merlin Manor Care CentreI would like to take this opportunity to thank you for taking the time to complete this review as your feedback is very important to us. I am pleased to find that that you are very happy with the care provided. We pride ourselves on the team that we have created and the exceptional leadership by Carole.
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Review from C M (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are very happy with the care our mother is receiving in Merlin Manor. She is also very happy to be here and is content with her care, the staff and the food. We have no worries about our mother since she moved into Merlin Manor.
Reply from Mandy Hurst, head of Operations at Merlin Manor Care CentreI would like to take this opportunity to thank you for taking the time to complete this review as your feedback is very important to us. I am pleased to find that that your mother is very happy in our home and that she is enjoying the care and support from the staff team. We pride ourselves on the team that we have created and the exceptional leadership by Carole.
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Review from Geoffrey W (Son-in-law of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum in law Agnes is having so much more social interaction since she moved into Merlin Manor. Today she has been to the cafe for coffee and cake. Yesterday she spent the morning dancing to music and the afternoon enjoying watching the under 4s playing including her very own great granddaughter. She
seems very content.
Reply from Mandy Hurst, head of Operations at Merlin Manor Care CentreI would like to take this opportunity to thank you for taking the time to complete this review as your feedback is very important to us. I am pleased to find that that your mum in law is very happy in our home and she is enjoying the social opportunities. We pride ourselves on the team that we have created and the exceptional leadership by Carole.
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Review from S D (Granddaughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that since my nana has been in Merlin Manor, the care and the staff have improved significantly.
The staff are always helpful, pleasant and professional.
Reply from Mandy Hurst, Head of Operations at Merlin Manor Care CentreThank you for taking the time to leave a review about the care of your relative at Merlin Manor. We are happy that you feel the care provided is professional and pleasant We will continue to strive to provide the highest quality of care and support to our residents and staff.
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Review from V A (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received is excellent, most members of the team (those I have met) feel like family members and go above and beyond for my mum.
When mum first arrived, it took time for me to accept the situation, however I was supported and considered as important too. The senior team are brilliant, the
care staff carrying out day to day care look after her every need and keep us informed. They are funny, kind and accepting of mum.
Reply from Mandy Hurst, Head of Operations at Merlin Manor Care CentreThank you for taking the time to leave a review about home. We are pleased that you feel that your mum is receiving excellent care and the team are going above and beyond. We continue to strive to provide high quality care for your mum and other residents.
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Review from P L (Son-in-law of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the home occasionally and it always appears to be a nice friendly environment and Tony seems to be content. Food looks good and the layout of the home is good. His room is quite good and he seems happy with it.
Reply from Lynn Maddison, Operations Manager at Merlin Manor Care CentreI would like to thank you for taking the time to review our care home and we take feedback very seriously and use it as an opportunity to improve our home further. I am happy that you feel that our home is friendly and your friend is content, but I would like to take the opportunity for you to reach out to the Home Manager to provide more detailed feedback as to how the areas where we have not met your expectations can be further improved so that we can achieve excellence.
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Review from R L (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merlin Manor is a lovely, spacious care home. My dad is very happy in Merlin Manor, he loves the food and the staff. The staff are all friendly, caring and professional. They take really good care of my dad. Carol, who runs the care home, is very approachable and is very involved with the residents
and their care.
Reply from Lynn Maddison, Operations Manager at Merlin Manor Care CentreI would like to take this opportunity to thank you for taking the time to complete this review as your feedback is very important to us. I am pleased to find that that your Dad is very happy in our home and that he is enjoying spending time with our exceptional team. We pride ourselves on the team that we have created and the exceptional leadership by Carol.
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Review from B H (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home in general is very good but do need to have more communication with family as sometimes thing are said that is not needed to say, and be more informative about there health and things that may need doing regarding health care. On the whole v. good but can be made better, + improvement made.
The staff are v. good as this is a big care home and a lot to do with the staff they have got working.
Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care CentreI would like to thank you for taking the time to review our care home and we take feedback very seriously and use it as an opportunity to improve our home further. I am happy that you feel that our home is overall very good, but would like to take the opportunity for you to reach out to the Home Manager to provide more detailed feedback as to how the areas where we have not met your expectations can be further improved so that we can achieve excellence.
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Review from Anita W (Wife of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merlin Manor is a very bright, modern nursing home, it has a very relaxed feel and the staff are friendly and always happy to help, the food is good and always varied, Tony always enjoys and clears his plate. Everywhere is kept clean and tidy. Tony enjoys joining in my fun things that are going on
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Review from S R (Son of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having tried two previous care home within the Hartlepool area, my mother's placement at Merlin Manor has proven to be by far the best choice. The care and support she has received has been of a really high standard with the staff and management always willing to go the extra mile, whatever our requests.
In our experience the entertainment is really good and helps so much with my mother too. A special mention to Josh, who is one of the seniors.
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Review from I A (Son of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent, just like a family (Margo's words). Margo loves the singers and activities that are provided. Staff attend to the residents all day and provide a lovely atmosphere (again Margo's words). From my point of view Mother is in the best place possible. Excellent. 10 out of 10!!!
Reply from Lynn Maddison, Operations Manager at Merlin Manor Care CentreI would like to thank you for taking the time to complete this review for Merlin manor, and I am really happy that Margo loves the entertainers. We are really proud of the team at Merlin Manor and will ensure this review is shared with them. If there is anything that you feel we can do better, we would love to hear from you.
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Review from T G (Daughter of Resident) published on 2 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Celebrating Mam's 80th Birthday with Merlin staff was such a lovely day, they made a fuss of her and enjoyed her 80th birthday with her.
Very kind caring staff
Keep up the great work Team Merlin.
Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care CentreI would like to take this opportunity to thank you for completing this review for Merlin Manor. Celebrating special events with your loved ones is extremely important, and I am happy that our dedicated team supported you with this. The memories that event such as this make are priceless, and are what make Merlin a special place.
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Review from Wendy R (Daughter of Resident) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Merlin manor is AMAZING , it's clean , friendly and staff care about residents . The Christmas activities are above and beyond everything as a family we would expect . Manager , deputy and seniors on the ground floor who I deal with on a daily basis are always helpful and very alert to any medical needs
required . The place itself
Looks lovely and is always clean too so hats off to all the staff from management to carers and cleaners great place.
Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care CentreDear Wendy, thank you so much for taking the time to complete this review. Merlin Manor is a very special place and the Residents well being, wishes and choices are at the very centre of everything that we do.
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Review from P G (Son of Resident) published on 25 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very helpful and kind and you can see all residents are happy from their excellent care. I would highly recommend Merlin Manor Care Centre.
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Review from Karen J (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think all of the staff who work at Merlin Manor are very kind and caring.
If ever there's a problem that needs sorting one of the staff will help you.
Reply from Lynn Maddison, Operations Manager at Merlin Manor Care CentreWe would like to thank you for taking the time to complete a review for our Home. Our team pride themselves on the kind and compassionate care that they deliver and your feedback is much appreciated. If there is anything that our team can do to elevate the experience further, please reach out and let us know.
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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Merlin Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 73 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Merlin Manor Care Centre is calculated as follows: ( (655 Excellents x 5) + (172 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 858 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Merlin Manor Care Centre is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 71 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Rukiha

Rukiha Hussain

Job Title: Deputy Manager

I left School in 2005 and started Hartlepool College of Further Education, I was studying BTEC 1st Diploma in Caring and then went on to study for the BTEC National Diploma in Health. I started my career at the age of 17, I started working as an Out of Hours Medical Receptionist for Northern Doctors Urgent Care, Whilst I was studying at Teesside University doing Adult Nursing, unfortunately, after 2 years due to ill health, I could not finish my Nursing degree. However, I was awarded with a Higher Education Certificate in Health and Social Care. I then started working for Carewatch as a Carer home care. It was from a very young age that I knew whatever path I chose it would be Care, I always knew that helping others gave me great satisfaction.


I worked at Carewatch for one year. After Carewatch I got the post of Senior Carer at Lindisfarne Care Home, I worked at Lindisfarne for 8 years, I felt I learnt a lot whilst working at Lindisfarne and knew that I had found a job that I love and enjoy, I was always wanting to learn more and climb the ladder, I then went on to study the Level 5 Leadership and Management in Adult Care Diploma and whilst doing so I was offered the Deputy Managers Position at Lindisfarne, I worked as Deputy Manager and Acting Manager June 2021 to February 2022 this was a great achievement for me, I felt all my hard work was finally paying off.


I love working in care and making a difference. In February 2022 I decided to seek other employment and went on to work as a Senior Support Worker with Voyage Care in Hartlepool, I thoroughly enjoyed my role but always felt something was missing. I then applied for the role of Deputy Manager at Merlin Manor Care Centre to which I was successful, I am extremely excited to be working for such an amazing company that strives to provide person-centred care but also supports its staff.


I am looking forward to progressing my career within Prestige and Merlin Manor and feel that I am learning lots of new information, I am extremely grateful that I can make a difference in someone’s life, I believe this is so important and so valuable. I work in care because I care, every day is different, and every day is rewarding.

Carole

Carole Gibson

Job Title: Care Home Manager

I have worked in the care sector for over 35 years and started my path to care as a housekeeper and then felt that I would make a caring care assistant as I enjoyed the interaction I got when I was a housekeeper and always wanted to do more for the residents so that started my journey to care.


I always said that by the time I was 40 years, I would like to be a manager as I was a single parent I could not commit to the job role of a manager until my youngest son left school, and lucky enough I was already a Deputy in a care home in Easington Colliery for 5 years, my son then left school and I then became the manager of Ashwood Park.


I have managed care homes for 25 years now. These have been Nursing homes, Residential homes with Dementia.


Each home has been different but very rewarding and at times challenging.


I have my NVQ level 2,3,4 in care.
RMA
D32/D33 Care assessor.


I feel that I am a professional care home manager with over 25 years of experience in the role of a care home manager and dedicated to continually improving the service provided to the care home that I manage.


I aim to provide and improve care for our residents and facilitate an ideal environment for staff, friends and family too.


I believe in mentoring with purpose and understand that strong working relationships create great teams and produce exceptional results.


I feel my greatest strengths are firstly my strong commitment to providing professional service, and outstanding care.

Frequently Asked Questions about Merlin Manor Care Centre

What types of Care is Merlin Manor Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Merlin Manor Care Centre have?

There are 94 Single Rooms.

What are the Facilities & Services at Merlin Manor Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Merlin Manor Care Centre to the centre of Hartlepool?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merlin Manor Care Centre to verify any information. View our terms and conditions. Merlin Manor Care Centre has an Enhanced Service - more info.