Merlin Manor Care Centre

Merlin Way, Hartlepool TS26 0BF
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9.7 83 Reviews
  • Merlin Manor Care Centre, Hartlepool
Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care.

This purpose built care home offers personalised care in a modern environment and operates on the ethos that every resident is unique.

It has lovely outdoor areas and spectacular views.

All the bedrooms have wet rooms and residents can socialise in the lounge diner. The home even has a salon and a nail bar so residents can get a pamper when needed.

Staff are highly trained and the dignity of the residents is at the heart of their care.
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Care Provided by Merlin Manor Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

All private fees will be discussed with prospective residents

Contact Merlin Manor Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Merlin Manor Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carole Gibson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (94)

Visiting

  • There are no current restrictions on visiting at the service, families and friends are able to come to the care home and visit their loved ones.

Parking

  • The care home offers 2 car parks

Merlin Manor Care Centre Reviews (83)

9.7

Merlin Manor Care Centre has a Review Score of 9.7 (9.694) out of 10, based on 59 reviews in the last 2 years.
Over all time Merlin Manor Care Centre has 83 reviews.

Overall Experience
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Date Published
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  • 59
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Reviewer Connection to Merlin Manor Care Centre
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Total of 83, showing 1-20
Review from Julia G (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam is happy. Staff are very friendly. Personal cleanliness not as good as I would like (teeth and fingernails). Food is good. Mam has been here 3 - 4 months and staff still learning about her.
Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care Centre
We would like to take this opportunity to thank you for taking the time to complete a review for our home. To help us to develop our service further, we would really appreciate it if you could reach…read more
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Review from T A (Friend of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a happy home. Happy staff, residents. Always has a homely feeling, and all events are well documented. Clean and tidy home.
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Review from Anne-Marie C (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff are friendly and help my parent when needed. The home is always clean and always a member of staff about if needed to ask a question. My parent loved playing the bingo.
Reply from Lynn Maddison, Operations Manager at Merlin Manor Care Centre
Thank you so much for this positive review, we are really happy that you are having a good experience living here at Merlin Manor. If there is anything we can do to make your time with us even better,…read more
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Review from R C (Resident) assisted by family/friend published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a lovely place to live.Everyone is friendly.the staff come if I need anything. The staff listing to me if I need to talk and need help with anything. I like it when they play bingo and when they have a fair on.
Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care Centre
Thank you for taking the time to share your lovely feedback for our home, we are very proud of the team. Where we have not met the five stars, we would really appreciate it if you could speak with us…read more
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Review from Clare M (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, always there when you need them. Keeps us up to date on everything that happened. Always plenty of activities for the residents to do, very clean place, rooms are spacious. Food always looks nice, mam is looked after really well, and I appreciate everything they do for her. Thanks
so much for all your hard work in a very difficult job you do.
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Review from Fiona R (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We absolutely love mam in this home. We like the fact that the holidays always have a theme. Always friendly staff look after mam really well. I like the fact mam is dressed every day she always looks tidy. The food looks appetising its always clean and tidy. Mams room is clean, tidy and plenty of room.
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Review from Julie D (Daughter-in-law of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merlin Manor is home to my mother in law Mary; myself and my husband always feel the home is friendly and welcoming. We witness Mary being cared for with respect and dignity which as a family makes us feel very happy with all the staff at Merlin Manor.
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Review from Margaret T (Daughter-in-law of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident in Merlin Manor for 2 1/2 years. Over this time she has always been cared for with dignity and respect, we are always kept informed of any changes to her. If we have ever had any problems we can always speak to the manager who is very approachable, and will deal
with our concerns. She is an excellent manager and leader. I would highly recommend this care home.
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Review from Leslie T (Son of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently been moved to the nursing wind of this home due to onset of dementia. I would state openly that the care she has and is receiving has been first class and would recommend this home to anyone.
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Review from John F (Husband of Resident) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff really care about the welfare of the residents. The activities team bring in a variety of entertainers to stimulate and entertain the residents. The building facilities are well-maintained and clean. I am happy that my wife is a resident in this home.
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Review from Marjorie H (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very good, staff are exceptional. Very helpful and caring. They deal with problems if you have any, promptly.
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Review from A G (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would recommend this home, my mum is cared for and looked after well. Staff are all friendly and very helpful.
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Review from Brenda F (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be very caring towards their residents. Nothing has been too much trouble for them.
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Review from R A (Niece of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really pleased with the care my uncle is receiving in Merlin Manor. The building and resident rooms/bathrooms are spotless. The care delivered is exceptional, my uncle is really pleased with the staff, they are lovely, nothing is too much trouble. Probably one of the nicest care homes I've visited
(I'm a retired social worker), everything is 100%!
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Review from Ann M (Wife of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Merlin Manor for just over a year and has been treated with care and dignity. The carers are excellent, nothing is too much trouble, always helpful and kind to my husband and to all his family.
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Review from Julie B (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is on floor 2. I can't fault the staff for the care they give to my dad. They show so much care towards his needs and his temperament. We appreciate everything you do for him everyday.
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Review from B T (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Merlin Manor since January 2023. She passed on25th March 2025. I can't fault the staff. She has been cared for with love, dignity + respect. The staff couldn't do enough for her and us as a family making mums last day as easy as possible.
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Review from J R (Friend of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In summary, Merlin Manor has become my second home, it's a place of joy and peace with such friendly and professional staff whose care and compassion know no bounds. It means so much to see such a wonderful environment for my best friend (a resident) whose home it has become. Thank you Merlin Manor.
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Review from A J (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff go over and above. The care is excellent.
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Review from R L (Son of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a little unsure what to expect when Mam moved to Merlin Manor but I have to say she is so happy and well cared for. She stays in her room a lot and it is so cosy with lots of her own belongings around her. It is very clean and bright and the staff are very good and make sure she has everything
she needs.
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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Merlin Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for Merlin Manor Care Centre is calculated as follows: ( (516 Excellents x 5) + (144 Goods x 4) + (23 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 689 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Merlin Manor Care Centre is based on 57 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 57 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Rukiha

Rukiha Hussain

Job Title: Deputy Manager

I left School in 2005 and started Hartlepool College of Further Education, I was studying BTEC 1st Diploma in Caring and then went on to study for the BTEC National Diploma in Health. I started my career at the age of 17, I started working as an Out of Hours Medical Receptionist for Northern Doctors Urgent Care, Whilst I was studying at Teesside University doing Adult Nursing, unfortunately, after 2 years due to ill health, I could not finish my Nursing degree. However, I was awarded with a Higher Education Certificate in Health and Social Care. I then started working for Carewatch as a Carer home care. It was from a very young age that I knew whatever path I chose it would be Care, I always knew that helping others gave me great satisfaction.


I worked at Carewatch for one year. After Carewatch I got the post of Senior Carer at Lindisfarne Care Home, I worked at Lindisfarne for 8 years, I felt I learnt a lot whilst working at Lindisfarne and knew that I had found a job that I love and enjoy, I was always wanting to learn more and climb the ladder, I then went on to study the Level 5 Leadership and Management in Adult Care Diploma and whilst doing so I was offered the Deputy Managers Position at Lindisfarne, I worked as Deputy Manager and Acting Manager June 2021 to February 2022 this was a great achievement for me, I felt all my hard work was finally paying off.


I love working in care and making a difference. In February 2022 I decided to seek other employment and went on to work as a Senior Support Worker with Voyage Care in Hartlepool, I thoroughly enjoyed my role but always felt something was missing. I then applied for the role of Deputy Manager at Merlin Manor Care Centre to which I was successful, I am extremely excited to be working for such an amazing company that strives to provide person-centred care but also supports its staff.


I am looking forward to progressing my career within Prestige and Merlin Manor and feel that I am learning lots of new information, I am extremely grateful that I can make a difference in someone’s life, I believe this is so important and so valuable. I work in care because I care, every day is different, and every day is rewarding.

Carole

Carole Gibson

Job Title: Care Home Manager

I have worked in the care sector for over 35 years and started my path to care as a housekeeper and then felt that I would make a caring care assistant as I enjoyed the interaction I got when I was a housekeeper and always wanted to do more for the residents so that started my journey to care.


I always said that by the time I was 40 years, I would like to be a manager as I was a single parent I could not commit to the job role of a manager until my youngest son left school, and lucky enough I was already a Deputy in a care home in Easington Colliery for 5 years, my son then left school and I then became the manager of Ashwood Park.


I have managed care homes for 25 years now. These have been Nursing homes, Residential homes with Dementia.


Each home has been different but very rewarding and at times challenging.


I have my NVQ level 2,3,4 in care.
RMA
D32/D33 Care assessor.


I feel that I am a professional care home manager with over 25 years of experience in the role of a care home manager and dedicated to continually improving the service provided to the care home that I manage.


I aim to provide and improve care for our residents and facilitate an ideal environment for staff, friends and family too.


I believe in mentoring with purpose and understand that strong working relationships create great teams and produce exceptional results.


I feel my greatest strengths are firstly my strong commitment to providing professional service, and outstanding care.

Frequently Asked Questions about Merlin Manor Care Centre

What types of Care is Merlin Manor Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Merlin Manor Care Centre have?

There are 94 Single Rooms.

What are the Facilities & Services at Merlin Manor Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Merlin Manor Care Centre to the centre of Hartlepool?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merlin Manor Care Centre to verify any information. View our terms and conditions. Merlin Manor Care Centre has an Enhanced Service - more info.