. From my point of view Mother is in the best place possible. Excellent. 10 out of 10!!!I A(Son of Resident/Service User)



. From my point of view Mother is in the best place possible. Excellent. 10 out of 10!!!I A(Son of Resident/Service User)



Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care.
This purpose built care home offers personalised care in a modern environment and operates on the ethos that every resident is unique.
It has lovely outdoor areas and spectacular views.
All the bedrooms have wet rooms and residents can socialise in the lounge diner. The home even has a salon and a nail bar so residents...
Care Provided by Merlin Manor Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 94 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All private fees will be discussed with prospective residents
The price(s) shown are provided by the care home. Contact Merlin Manor Care Centre for full pricing details and T&Cs.
Contact Merlin Manor Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Prestige Group
- Private Owned
Person in charge
- Carole Gibson (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (94)
- Single Rooms with ensuite Wet Room (94)
Visiting
- There are no current restrictions on visiting at the service, families and friends are able to come to the care home and visit their loved ones.
Parking
- The care home offers 2 car parks
Merlin Manor Care Centre Reviews (113)
Merlin Manor Care Centre has a Review Score of 9.8 (9.845) out of 10, based on 56 reviews in the last 2 years.
Over all time Merlin Manor Care Centre has 113 reviews.
My mother has recently been moved to the nursing wind of this home due to onset of dementia. I would state openly that the care she has and is receiving has been first class and would recommend this home to anyone.
My mother in law has been a resident in Merlin Manor for 2 1/2 years. Over this time she has always been cared for with dignity and respect, we are always kept informed of any changes to her. If we have ever had any problems we can always speak to the manager who is very approachable, and will deal with our concerns. She is an excellent manager and leader. I would highly recommend this care home.
All the staff really care about the welfare of the residents. The activities team bring in a variety of entertainers to stimulate and entertain the residents. The building facilities are well-maintained and clean. I am happy that my wife is a resident in this home.
I would recommend this home, my mum is cared for and looked after well. Staff are all friendly and very helpful.
The home is very good, staff are exceptional. Very helpful and caring. They deal with problems if you have any, promptly.
I have found all the staff to be very caring towards their residents. Nothing has been too much trouble for them.
We are really pleased with the care my uncle is receiving in Merlin Manor. The building and resident rooms/bathrooms are spotless. The care delivered is exceptional, my uncle is really pleased with the staff, they are lovely, nothing is too much trouble. Probably one of the nicest care homes I've visited (I'm a retired social worker), everything is 100%!
My husband has been in Merlin Manor for just over a year and has been treated with care and dignity. The carers are excellent, nothing is too much trouble, always helpful and kind to my husband and to all his family.
My dad is on floor 2. I can't fault the staff for the care they give to my dad. They show so much care towards his needs and his temperament. We appreciate everything you do for him everyday.
My mother has been in Merlin Manor since January 2023. She passed on25th March 2025. I can't fault the staff. She has been cared for with love, dignity + respect. The staff couldn't do enough for her and us as a family making mums last day as easy as possible.
In summary, Merlin Manor has become my second home, it's a place of joy and peace with such friendly and professional staff whose care and compassion know no bounds. It means so much to see such a wonderful environment for my best friend (a resident) whose home it has become. Thank you Merlin Manor.
The staff go over and above. The care is excellent.
I was a little unsure what to expect when Mam moved to Merlin Manor but I have to say she is so happy and well cared for. She stays in her room a lot and it is so cosy with lots of her own belongings around her. It is very clean and bright and the staff are very good and make sure she has everything she needs.
There is always a member of staff (carers, nurse domestic or members of the kitchen staff) who will say hello to her and hold her hand. Thank you Merlin Manor.
I cannot write a review which exemplifies the dedication and pure resilience of the management team at Merlin Manor that have fought for my mam for over a month to receive the care she needs. I could never thank them enough for everything they have done, not only for her but the emotional support and excellent communication they have demonstrated to me and my family. Thank you also to the love, care and dedication of staff - don't know if I can name names but they know who they are. You have taken my mam into your family and love her like she is your own mam. I will never be able to thank you all enough.
The home is immaculate and has a high standard, management welcoming and the door is always open. The residents all seem happy and are very well-kept. My visit was very pleasant and enjoyable. Good example of how a care home should be.
Overall Dad's care is good. Staff are friendly and make me feel happy to leave Dad in their care.
Thank you for taking the time to leave us a review, we are pleased that you are happy with your dad's care and support needs. We will pass on your feedback to the staff team at Merlin Manor.
My visits to Merlin Manor are always a pleasure. My aunty is well looked after. Her needs and dignity are always taken into account. She is well looked after, her family are always greeted warmly and professionally. The home is well kept and well managed.
Thank you for taking the time to leave us a review, it is lovely to see your aunt is well supported and looked after by the team. We will pass this review onto our staff teams within the service.
Came today to visit Dad after he was brought back from hospital following having a stroke. Spoke to the senior care assistant who was very pleasant and informative. Also spoke to her earlier in the week and again found her to be very informative and caring. Sorry for using names but she has been the best member of staff that we have had to speak to regarding dad and seems to have full understanding of his needs and how to care for him.
Thank you for taking the time to leave us a review, it is great to see the team have supported you and your dad and great to see that information given is informative. I will pass this review onto the staff team.
All staff have shown nothing but kindness, dignity and professionalism to both my dad and family throughout his stay. Thank you all so much, we have been blown away by your care and consideration during Dad's stay.
Thank you for taking the time to leave a review, it is great to see that your dad and family feel supported within the care home by the team. We will share your comments with the staff team within the care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Merlin Manor Care Centre.
There are no upcoming events for Merlin Manor Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Merlin Manor Care Centre.
Accreditations
There are no accreditations posted yet for Merlin Manor Care Centre.
Meet the Team (2)

I left School in 2005 and started Hartlepool College of Further Education, I was studying BTEC 1st Diploma in Caring and then went on to study for the BTEC National Diploma in Health. I started my career at the age of 17, I started working as an Out of Hours Medical Receptionist for Northern Doctors Urgent Care, Whilst I was studying at Teesside University doing Adult Nursing, unfortunately, after 2 years due to ill health, I could not finish my Nursing degree. However, I was awarded with a Higher Education Certificate in Health and Social Care. I then started working for Carewatch as a Carer home care. It was from a very young age that I knew whatever path I chose it would be Care, I always knew that helping others gave me great satisfaction.
I worked at Carewatch for one year. After Carewatch I got the post of Senior Carer at Lindisfarne Care Home, I worked at Lindisfarne for 8 years, I felt I learnt a lot whilst working at Lindisfarne and knew that I had found a job that I love and enjoy, I was always wanting to learn more and climb the ladder, I then went on to study the Level 5 Leadership and Management in Adult Care Diploma and whilst doing so I was offered the Deputy Managers Position at Lindisfarne, I worked as Deputy Manager and Acting Manager June 2021 to February 2022 this was a great achievement for me, I felt all my hard work was finally paying off.
I love working in care and making a difference. In February 2022 I decided to seek other employment and went on to work as a Senior Support Worker with Voyage Care in Hartlepool, I thoroughly enjoyed my role but always felt something was missing. I then applied for the role of Deputy Manager at Merlin Manor Care Centre to which I was successful, I am extremely excited to be working for such an amazing company that strives to provide person-centred care but also supports its staff.
I am looking forward to progressing my career within Prestige and Merlin Manor and feel that I am learning lots of new information, I am extremely grateful that I can make a difference in someone’s life, I believe this is so important and so valuable. I work in care because I care, every day is different, and every day is rewarding.

I have worked in the care sector for over 35 years and started my path to care as a housekeeper and then felt that I would make a caring care assistant as I enjoyed the interaction I got when I was a housekeeper and always wanted to do more for the residents so that started my journey to care.
I always said that by the time I was 40 years, I would like to be a manager as I was a single parent I could not commit to the job role of a manager until my youngest son left school, and lucky enough I was already a Deputy in a care home in Easington Colliery for 5 years, my son then left school and I then became the manager of Ashwood Park.
I have managed care homes for 25 years now. These have been Nursing homes, Residential homes with Dementia.
Each home has been different but very rewarding and at times challenging.
I have my NVQ level 2,3,4 in care.RMA
D32/D33 Care assessor.
I feel that I am a professional care home manager with over 25 years of experience in the role of a care home manager and dedicated to continually improving the service provided to the care home that I manage.
I aim to provide and improve care for our residents and facilitate an ideal environment for staff, friends and family too.
I believe in mentoring with purpose and understand that strong working relationships create great teams and produce exceptional results.
I feel my greatest strengths are firstly my strong commitment to providing professional service, and outstanding care.
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